Kamal j sanghani ibm
- 1. Kamal J Sanghani [email protected] US Citizen, willing to travel/relocate Phone: (703) 629- 5252 EXECUTIVE SUMMARY: Leadership and Hands-on Experience – Robust Team Building, Coaching and Workforce Management of Global Resources for Transition and Transformation Programs/Projects, Business Development, Global PMO and Portfolio Management, Business Clients and IT Stakeholder Relationships Management in Client Facing Assignments, Inter Divisions Liaison, Projects and Programs Planning and Kick-off, Management and Deliveries for New and Existing Application Introduction/Development/Maintenance, Business Process Outsourcing and Managed Services, IT Infrastructure Management for Modernization-Refresh-Operations thru Business Case Justification, Strategy, Standards and Solutions, Subject Matter Expert in Transition and Transformation Processes. Created Global Portfolio Competitive Strategies and Processes for 25-250 Resources. Operation Risks Management, Compliance and Pricing Models for Fortune 100 Companies with Hands-on Approach in Financial/Banking/Insurance, Telecom, US Government and Healthcare Services. Initiative Management thru Initiation, Planning. Execution, Control, Monitoring and Closing of Projects/Programs with Focus on Organization Structure Changes, Change Orders and Release Management. Successes in Cost Reductions, Transition and Transformation Risks Mitigation, Quality, Robust Communication with Executives, On-time Deliveries and Project Health Performance Scorecards for Clients Satisfaction. Work Locations – New York, DC, Atlanta, San Jose, San Diego, Charlotte, Columbus, Bloomington, India, Costa Rica, Guatemala, Nicaragua, Australia and Hawaii. Core Skills: • Client Partnership, Account Growth and New Opportunity Sales • Balanced Scorecards and Metrics, P/L Responsibilities, Business Development • Liaison Roles and Responsibilities for Communication and Concurrence • Proposal and Scope Development • Program Health Check/Assessment • Trusted Advisor to Executives • Contract Negotiations, Development • Global Resource Coaching and Mgt • Robust Governance & Compliance • Packaged and Custom Appl for Retek Retail, Telecom, Banking, Healthcare • Global Staffing and Delivery Strategy Operations (onshore/offshore) • Portfolio and Program Financial Management (budget and P&L) • PMO – Design, Deploy and Operations • Transition Operations Risks Mitigations • Delivery Assurance & Testing • Hands-on Program/Project Planning, Scheduling, Critical Path Identification • Tactical and Strategic Environments – Lotus Notes, Middleware, OS-zTPF • Leadership, Team Building, Mentoring, Partnerships with Solution Teams • Program – Initiate, Planning, Buy-ins • Program - Execute, Control and Closing • Portfolio Futuristic Views and Forecasts Representative Client - Engagement List: • Banking and Healthcare Compliance • JP Morgan Chase – ADM Project office • Bank of America – PMO, DS&P • Federal Reserve Board – Project Mgt • Vodafone of Australia – SAP & Data Qty • State Farm Insurance – PM & PMO • Fannie Mae – Enterprise Testing • AT&T – OSS/BSS for Business Services • Avnet Electronics – Enterprise Testing • Internal Revenue Service – Strategy • Anthem Healthcare – Billing Interfaces • Equifax – Credit Reporting Network • Petco Animal – Oracle Retail Apps • Kaiser Permanente –Revenue Cycle • Colgate Palmolive Worldwide - SAP • Bank of America – Home and Wealth • Catholic Healthcare - Records Process • Home Depot – Data Center Relocation Enterprise Solution Provider, Inc. and Insight Global, Inc. (consultant/contractor position) Aug 2013 – current Wells Fargo Client – Senior Program Manager with Multiple Streams/Project, Business and IT Transformation/Transition Consultant for Oracle Enterprise Access Mgmt. Framework and Identity Access Mgmt. (IAM) Rollout for Safety & Soundness Programs - Wholesale, Capital Market, Research, Asset Baked Finance, Mid-office and COO, Global Sanctions Application Development for Retail and International Banking, Charlotte, NC Client Facing assignment - managed mid to large programs with multiple projects with multiple lines of business; liaison role; conducted meetings to support compliance/risk mitigations/impact analysis and PM Office guidelines; business requirements (BRD) gathering; planning; initiation; executions; monitoring and closing phases; effectively communicated with over 40-50 stakeholder; 15 technical leads; budget of $500K to $2.6M; focused leadership in communication and managing LOB partners; business analysis; development; testing; release mgmt..; published program status; score cards and financial forecasts. Portfolio Mgmt. assignment - created and maintained program master schedule/milestones; deliverables and finances for one or more business operations executives, provided a technology portfolio view to all clients and program managers, and communicated technology roadmaps with priorities and high-level timelines. Led teams in quality planning, accelerated project team building, and budget management to support Wells Fargo LOB goals and objectives. Major activities performed for transition under IAM enhancements program for over 200 application access infrastructure related to plain business language (PBL), role based entitlements, dirty data clean-up for privileged access and application business owner (ABO) reviews 1 Kamal Sanghani Resume
- 2. and audits, remediation of end-user service accounts, front-end on-off boarding processes for all resources, migrations of legacy file folders into AD-ENT server environments, Access Control System (ACS) Symphony application development based on Agile methodology. Program initiations, deliverables, risk mitigations, milestones mgmt., issues resolution and long term 3 year planning calendar for priority 1 critical and priority 2 apps for on-boarding, transition and migration into ACS for access qualifications, certifications and authentications deployment thru Wells Fargo PM systems – PMO processes, operation risks, project definition document (PDD), RAMP, Financial Work Book (FWB), PM Universal Work Station PMUWS; STAMP and Tableau Financial Tool. Improved processes to identify critical path, distributed work to off-site in India for accelerated for quality deployment. Participated in meeting industry compliance for OCC and internal audit support for business under “safety; transformation; and simplification” enterprise initiatives. IBM Senior PMO Operations Executive, Client Relationships/Business Development, Charlotte, NC July 2012 – July 2013 Large PMO and Program Management for Compliance, Transitions of Infrastructure, Applications and Business Processes Business Development, PMO for Core Consulting, New Application and ADM, Supporting Project Deliveries for Banking and Government • Stakeholders Liaison for IT, LoBs and external suppliers, robust communication for global business requirements, development & deployments. New product introductions and implementations. Projects managed - metadata, business requirements processes, strategy, IT storage, servers, fat and thin clients and data center relocation, business development for BoA Pontoon Strategic Program. • Development and management of a global PMO for over 400 resources and 24 projects – resources related strategy, processes, planning in partnership with Human Resource and Talent Acquisition teams, focus on staffing, communication, and operations thru workforce data analysis, capacity management with resource balancing and deployments. Priorities related to budget and timelines. • Provided leadership to 18 managers - administrators, IT SMEs, and project managers in Charlotte, India, Philippines and Costa Rica. • Liaison Leadership and hands-on management in outsourcing to deliver optimum Agile/SDLC project quality, recruiting and mentoring, partner with all stakeholders, timely communication of status, challenges, changes and scorecards reporting with data analysis. • Focus on banking industry compliance and audits, data security and privacy, infrastructure HW/SW environments including Middleware, Notes, Operating Systems transition efforts for transformation and customer satisfactions. • Partner management focus – Line of Business, external and internal vendors and participants’ relationships development and results. TCS - Tata Consultancy Services 3/2010 – 12/2012 Client Partner - Senior Global Program Manager and PMO Leader, (Kaiser Permanente, Petco, State Farm, Fannie Mae), Washington, DC, San Diego and Pleasanton, CA. Strategic Outsourcing and Core Consulting Services Planning/Delivery Leadership – Custom Application Development (ADM), Packaged Solutions for Oracle Retail, SAP, PeopleSoft and CRM, Consulting Services in Project Management, Transformation and Infrastructure. • Won and deployed 9 out of 11 new major deals – healthcare, retail, telecom and financial/banking industries. • Business Development with defined PM and PMO solutions to support multiple ERP pursuits - Financial (SAP, PeopleSoft), Retail (Oracle), OSS/BSS Custom Applications with Agile and SDLC, proposal development, client presentations/reviews, quota of $30M. • Leadership in development of strategy, standards and solutions for outsourcing and BPO for specific clients and business partners. • Responsible for program management of large retailer transformation & integration initiatives with over 75 global resources for merchandize planning, pricing and inventory optimization, financials and store planning efforts, robust integration and deployment of Change Management and PMO. • Focus on account coverage and client centric activities thru planning, deployments, executions and controls, reduce time to market solutions, defined governance and communication plan, reviewed key personnel skills sets. • Assisted in defining high level Peoplesoft Financials and HR solutions along with Organization Change Management (OCM) projects • Priorities - quality deliveries, profitability, client satisfaction, speed for outsourcing and consulting project transformation processes. Internal Revenue Service (IRS) 7/2007 - 2/2010 SES – Senior Executive Service Large Programs & PMO IT Modernization Investment Transition Planning, Strategy, Standards, Implementation, New Carrolton, MD Structured Project Methodology Deployment, Program Assessments, Lines of Business Liaison, Consulting and Deliveries in Enterprise Infrastructure Modernization and Refresh, IT Strategy, Standards and Solutions for Investment Planning • Helped Achieve Common Goals and Objectives for IRS Modernization Initiatives. • Leadership and program management of 20 resources and 8 major stakeholders from Business Divisions (BOD), ES, Enterprise End User Services (EUES), Enterprise Operations (EOPS), Enterprise Network (EN), and Application Development (AD). • Achieved Better Employee and Customer Satisfaction--completed and communicated a 3 year application and technology migration plan for major IT Roadmap Initiative (IRI) for elimination of 30-40% obsolete HW and retirement of legacy systems. • Successfully delivered 4 Infrastructure Roadmap Initiatives in support of CTO objectives/priorities, created key 20 deliverables for consolidation and virtualization for long term operational and production efficiencies. 2 Kamal Sanghani Resume
- 3. • Increased Productivity--created business cases and investment plans for refresh programs to the stakeholders and leadership team related to 7,000 Intel servers, 5,800 fax machines and, 10,000 desktops in work centers. Data analysis for structured processes/plans. • Environments managed – MS Exchange, Windows 7, Unix and Intel Servers, Thin Clients for Windows, SharePoint Architect. • Developed/deployed "proof-of-concept" models for smoother transformation/transition with stakeholder involvement. • Gained Better Control/Success--coordinated & managed work thru robust mega program management disciplines. IBM Global Consulting Services and S&D Divisions 1987 – 6/2007 Associate Partner, Client Services Principal (AT&T, Verizon, Catholic Healthcare West, US Mint, Dept of Treasury, FBI, US Customs, Telstra Of Australia, Vodafone of Australia), Business Development, Relationship Management and Global Portfolio Management, (Sydney and Melbourne) Australia, NY, Washington, DC, Atlanta, GA • Leadership Role in Technology and Resource Management - Managed over 150 SAP and PeopleSoft functional and technical resources. • Delivery/Implementation—Concepts to completion in distribution, healthcare, telecom, airlines, hospitality and federal projects. • Program Management—Client facing leadership role in supporting client satisfaction, project management process disciplines, implementation—business processes, infrastructure, OS-zTPF, portals, SAP, PeopleSoft, custom (Agile and SDLC) and BPO outsourcing. • Development & Management—SAP and e-Solution project portfolio, 14 projects in healthcare, DoD, Treasury, US Customs, US Intelligence, US Mint and OPM, 18 project managers supporting recurring project revenue each year. • Responsible for providing leadership in selling infrastructure solution consultation, planning, integration, project management and implementation for telecom, media, ISP, ASP and NetGen. Focus on data quality and analysis with robust process flows. • Practice in large scale opportunities in Business Support Services (BSS) and Operation Support Services (OSS) globally, delivery of data networks, help desks solutions, data center operations and data center move, application system programming and technical support, distributed computing, disaster recovery and e-business application development/maintenance. Service level improvement focused. • Help outsource over 125 resources to India in software testing for cost efficiency and faster turnaround time. Workforce management, resource balancing, capacity data analysis, focus on budget and timelines. AT&T and Lucent Technology Corporations 1992–1998 General Manager: Business Development, Transformation Consulting and Project Management Groups, Oakton, VA Application Development for OSS/BSS, Ordering, Billing, Provisioning, Financial, Customer Care Platform Analysis, Development and End-2-End Testing & Infrastructure Environment Support • Focused on timely delivery & installation of Legacy Ordering, Billing and Financial Information Systems projects. • Optimized support in legacy systems and new cost saving initiatives in work centers, operational budget $125M. • Managed technology infrastructure environment group supporting 1200 IS Professionals. • Focus on processes, quality data and IT resource balance over 350 resources for optimized outcomes. District Manager, Project Management: IT Systems, Program & Project Management Practice, Onsite and Offsite Outsourcing, Order Entry & Billing Systems, Project Management Practice, Herndon, VA • Communicated project status and risk assessment plans to technical & business executives for success, obtained SEI/CMMI Project Management Assessment (Level 5), Leadership—Successful completion on time & on/under budget projects. • Wrote a book on - “Catch the Spirit of Project Management.” • Enhanced applications for budgeting, schedule, resource tracking, and release management. Education, Training and Affiliations IBM Sales School Instructor PMP—PMI Certified Project Management Professional (1996–2000 & 2003–2008) MBA—Marketing & Management, George Washington University, Washington DC AT&T—Certified Project Manager, Master Certificate—Project Management, Keller Graduate School, IL. Publications: “Catch the Spirit of Project Management”, an internal publication for AT&T “How to Manage IT Roadmaps”, an internal publication for Internal Revenue Service 3 Kamal Sanghani Resume