This document discusses key performance indicators (KPIs) and KPI pyramids. It provides information on developing KPIs, including defining objectives, identifying key result areas and tasks, and determining methods to measure results. The document discusses common mistakes in creating KPIs, such as having too many KPIs not linked to key result areas. It also outlines different types of KPIs, such as process, input, output, leading, lagging, outcome, qualitative and quantitative KPIs. Additional resources on KPIs are provided.