Let's Talk Usability!
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The document discusses usability testing and provides tips for conducting tests. It defines key aspects that make a system usable, such as visible system status and preventing errors. The author recommends selecting representative users and tasks to observe, taking notes on task completion, time on task, and errors. Partners are instructed to have each other perform sample tasks and discuss the experience. Popular usability experts and tools are mentioned to aid testing. The overall message is on gaining user feedback through quantitative and qualitative usability testing.
Let's Talk Usability!
- 1. Let’s Talk Usability Fitzgerald Steele, Jr. Director of Marketing Integrated DNA Technologies
- 2. @fjsteele
- 3. A little bit about me 1993 1996 1998 2000 2005 2008 2012
- 4. I speak many languages.
- 5. LET’S DO SOME USABILITY
- 6. What makes a system usable?
- 7. What makes a system usable? • Visible System Status • System/Real World Alignment • User Control and Freedom • Consistency and standards • Error Prevention • Recognition over Recall • Flexibility and Efficiency • Aesthetic and Minimalist Design • Help Users recognize, diagnose, recover from errors • Help and Documentation http://www.nngroup.com/articles/ten- usability-heuristics/
- 9. What did we just do? • Select a representative user • Ask the participant to perform a representative task • Observe what the users do, where they succeed. (Shut up and listen!) http://www.nngroup.com/articles/usability- 101-introduction-to-usability/
- 10. NOW IT’S YOUR TURN…
- 11. • Partner with another person • Ask them to perform a task – If you have something you’re building you want them to try, great! – MegaBus: When is the cheapest time to ride to Chicago in the next 30 days – Icgov.org: When will compost be available? Where can I get it • Observe, take notes – Complete Task? Y / N / With Help – Time on Task – Errors
- 12. SO…HOW DID IT GO?
- 14. What’s the process? • 5-10 users • Task completion rates, confidence intervals • Summarize, share, do something different
- 16. My Favorite Usability Peeps • Jakob Nielson – Nielson/Norman Group • Jarod Spool – User Interface Engineering • Luke Wroblewski – LukeW • Jeff Gothelf – Perception Is The Experience/Lean UX • Jeff Sauro – Measuring Usability
- 17. My Favorite Usability Toys • Ethn.io – Recruiting • Loop11 – Unmoderated Testing • Optimal Workshop – Unmoderated IA • Verify – Design Surveys & feedback • Visual Website Optimizer – AB/Multivariate Testing • CrazyEgg - Heatmaps • GoToMeeting – Moderated Remote Testing • Google Analytics – Measure all the things, set goals, track revenue • SurveyMonkey – Post Usability Study Surveys, Single Usability Survey question
- 19. I’m totally interested in hearing your comments and questions! @fjsteele Github: fitzgeraldsteele http://fitzgeraldsteele.wordpress.com