Making Legacy IBM Systems Visible in ServiceNow
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Ironstream connects IBM mainframe and IBM i environments to ServiceNow to provide a 360-degree view of the enterprise IT infrastructure. It supports ServiceNow Discovery by automatically populating and maintaining configuration items (CIs) and relationships from mainframe/IBM i systems in the CMDB. It also supports ServiceNow Event Management by monitoring mainframe/IBM i systems, filtering messages and alerts, and enabling automated remediation of problems according to IT policies. This integration provides complete visibility of the entire IT infrastructure in ServiceNow for better service availability and cost savings.
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Making Legacy IBM Systems Visible in ServiceNow
- 1. 1 Making Legacy IBM Systems Visible in ServiceNow
- 2. Housekeeping Webcast Audio • Today’s webcast audio is streamed through your computer speakers. • If you need technical assistance with the web interface or audio, please reach out to us using the Q&A box. Questions Welcome • Submit your questions at any time during the presentation using the Q&A box. • We will answer them during our Q&A session following the presentation. Recording and slides • This webcast is being recorded. You will receive an email following the webcast with a link to download both the recording and the slides.
- 3. Downtime is NOT an option Syncsort Confidential – For Syncsort Staff and Partners Only 3 • Mainframe & IBM i critical • Down costs BIG !! • Average estimate is $9K per minute!* • Impacts productivity • Damages reputation Online outages, delays continue to impact Costco shoppers The issues were a major problem on Thanksgiving and again on Black Friday * https://www.atlassian.com/incident-management/kpis/cost-of-downtime
- 4. 4 But IT Operations teams are dealing with greater complexity • Exploding data volumes • Sprawling infrastructures • Multiple technology stacks • Service degradations • Demanding SLAs • Budget constraints • Government and industry regulations
- 5. 5 ServiceNow helps enterprise IT overcome these challenges ServiceNow® ITOM Visibility Challenge If you can’t see your IT environment, you can’t manage it. Solution ServiceNow ITOM Visibility gives you an accurate, up-to-date view of your IT infrastructure and services. ServiceNow® ITOM Health Challenge IT staff must manually filter and correlate a deluge of event data ... with no easy, automated way to remediate issues. Solution ServiceNow ITOM Health uses the power of AIOps to cut through the noise, pinpointing service issues, and help you rapidly identify and remediate the root cause.
- 6. 6 But IBM legacy systems are left out of ServiceNow Distributed and Cloud environments Mainframe and IBM i Systems IBM Z Mainframe IBM i System
- 7. Challenges of connecting legacy systems to modern data platforms Many data sources Mainframe: Configuration, performance and event data from operating system, CICS, Db2, IMS, MQ IBM i: Configuration, performance and event data from operating system, message queues, history logs, audit journal, application journals, libraries…. Format of data Mainframe: • Many disparate formats of data from the many data sources IBM i: • Different source types of data from message queues, performance collection, audit journal and application journals need to be integrated in a standard and relatable format. Data volumes • Large amount of configuration data • High volumes of event and performance data Timely insights • Need centralized or standardized data store for configuration data • Need determination of event data to identify priority events • Need ability to see relationships between events and configuration data 7
- 8. 8 Ironstream connects IBM mainframe and IBM i environments to your ServiceNow platform IBM Z Mainframe IBM i System 360 degree view across the enterprise Support for: • ServiceNow® Discovery • ServiceNow® Event Management
- 10. • Rapidly configure and launch secure discovery of the IBM mainframe and IBM i resources and their relationships • Auto-populate and maintain the CMDB with all major IBM mainframe and IBM i Configuration Items (CIs) and their relationships • Map dependencies and assign relationships automatically • Intelligent automation reduces decision times and errors & increases productivity Ironstream Integration with ServiceNow® Discovery 10
- 11. MID Server 11 Ironstream for ServiceNow Architecture TCP z/OS or IMB i LPARInstance Operating System DB2 - MQ CICS - IMS Network Storage Ironstream Discovery Probes, Sensors, CI Classes Event Rules Ironstream Client Ironstream Agent
- 12. Ironstream Discovers Key Configuration Items (CIs) On the IBM i Environment • Local Storage with ASPs • Memory • LPAR • CPU • Network connectivity • Installed software • Selected system values • Subsystems • Active jobs • Job queues • Output queues • Libraries • Program objects On the IBM Mainframe Environment • DB2 -DDF, DSG, databases, table spaces and deep configuration data • Completed jobs • DASD storage • Storage groups • CICS -regions, transactions, programs • IMS -regions, databases, transactions, programs • MQ -managers, channels, queues • Memory • LPAR • CPU • Network connectivity • Installed IBM software 12
- 13. 13 • Monitors mainframe and IBM i systems & applications and forwards information to the ServiceNow Event Management Server • Customize and automate using ServiceNow Event Management alert rules • Filter and organize messages and alerts to focus attention to critical areas • Interfaces with IBM Resource Monitoring Facility (RMF) to collect and forward mainframe performance information • Two-way communication enables automated remediation of problems, controlled by your IT policies and configurations Ironstream Supports ServiceNow® Event Management MAINFRAME 1 MAINFRAME 2
- 14. Ironstream Support for ServiceNow Event Management Key Events & Alerts On the IBM i Environment • IBM i State • ASP State • Audit Journal Alerts • Job Queue State • Job/Subsystem State • Memory Pool Thresholds • Disk Activity Thresholds • Message Queue Alerts • MQ Series • TCP Connection Status • Output Queue State • Agent Connection • ….and many more On the IBM Mainframe Environment • System Console/Syslog Events • CICS Transient Data Queue Events • IMS Master Terminal Operator Events • Interval Monitoring • SMS Group Threshold Monitoring • MQ Manager, Channels, Queues • Active Jobs • RMF based Performance Monitoring • Custom Message Interface • Message Automation • Reliable TCP Communication • Heartbeat and positive message acknowledgement • Message Buffering • Command Console 14
- 15. Achieving a Single Source of Truth with Ironstream for ServiceNow 15 Syncsort Confidential – For Syncsort Staff and Partners Only Challenge Get visibility of entire IT infrastructure – including mainframe – in ServiceNow to manage IT operations • Rely on the ServiceNow CMDB as their “single source of truth” but there’s no native connectivity to mainframe • 100s of business applications touch mainframe but they had no insight outside of the mainframe team • Manual integration would be costly, impossible to maintain Solution Ironstream for ServiceNow Seamless integration with ServiceNow Discovery • Auto-populates and maintains all mainframe configuration items in the CMDB • Automatically maps dependencies and assigns relationships for impact analysis Impact Complete, accurate, up-to-date visibility of IT infrastructure in the ServiceNow CMDB for better service availability and cost savings • Supports better change management processes • Ensures view is accurate and up-to-date • Provides visibility of dependencies and impacts to identify, resolve issues quickly • Dramatically reduces man-hours and related costs, and ensure the view is accurate and up-to-date
- 16. Keep Business Services Running Get Faster Time to Repair Increase Productivity & Efficiency Reduce Risks & Costs Get a 360-degree view of your entire IT infrastructure with ServiceNow Ironstream for ServiceNow 16
- 17. Q&A