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How Optimizely
Uses Optimizely
Brigitte Donner
VP Marketing, Optimizely
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Introductions
Takeshi Young
Web Marketing Manager
@takeshiyoung
Front End Engineer
@bwll
Senior Front End Engineer
@bradtaylorsf
Bryce WellingtonBrad Taylor
Behind the Scenes
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Optimizely’s Journey
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The Beginning
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Experimentation Hero
Kyle Rush
Director of Optimization
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December 2015
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Today
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• Generate hypotheses
• Scope requirements
• Prioritize experiments
Hypothesis
generation
• Execute experiments or
personalized campaigns
• Real-time performance
monitoring
Execution
• Build new features or experiences
• Determine target audiences
• Develop creative assets
Design and
development
• Reporting and analysis
• Determine next phase of
experiments based on results
Analysis
Experimentation as a continuous process
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One System to Rule Them All
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Marketing + Product
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Experimentation Heroes
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Ballot Box
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Experimentation Hero
Kyle Rush
Director of Optimization
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Optimizely’s Journey
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Q: What is Optimizely doing today?
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• Add to Cart Clicks
• Cart Abandonment
• Completed Checkout
• Pages per visit
• Article Completion
• Ad Viewability
• Return Visitors
• Subscriptions
• Qualified leads
• Lead conversion rate
• Paid ad conversions
• Increased awareness
What are your sites objectives?
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What content do we
experiment most with?
• Homepage
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What content do we
experiment most with?
• Homepage
• Glossary Pages
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What content do we
experiment most with?
• Homepage
• Glossary Pages
• Resources
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What content do we
experiment most with?
• Homepage
• Glossary Pages
• Resources
• Paid Advertising Pages
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What content do we
experiment most with?
• Homepage
• Glossary Pages
• Resources
• Paid Advertising Pages
• Optimizely Login Page
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TravelRetail FinanceB2B Media
Personalize the story per vertical
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Program
Manager
Executive
Different message for each persona
Developer
BOLD IDEAS FOR GROW THCREATING A CULTURE
OF EXPERIMENTATION
DATA, DEVELOPERS, AND
PRODUCT MANAGEMENT
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Q: How does Optimizely use
Optimizely?
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Continuous
Optimization
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Extensions
Reusable templates built using HTML, CSS and
JavaScript, to help both technical and non-technical
teams run experiments and personalization campaigns
faster
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Stats Accelerator
Intelligently adjust traffic to speed up experiments
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Promoting Opticon
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Promoting Opticon
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Testing offers
with scrollpop
• Highest performing assets
• Organic traffic
• Accelerate Impact
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Symmetrical
Messaging
• Consistency with ad copy
• Increase conversion rate
• Save money
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Personalizatio
n
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Account Based
Marketing
• Tailored experiences for target
accounts
• Firmographic Information
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Homepage Personalization
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Results • 1.5% increase in engagement
• 113% increase in conversions to the
products page
• 117% increase in conversions on the
“Test it Out” CTA to start the account
creation process
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Hero Extension
• Enablement
• Scaled to 60 experiences
• QA
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Behavioral
Targeting
• Recommend assets using
firmographic & behavioral
targeting
• Extension built by
FunnelEnvy
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First party data
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First party data
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First party data
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From 1 to 60
to Infinity
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Q: What does the future look like?
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Stage 3
Increasing Experiment Velocity
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More experiments
=
more wins!
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What is preventing us from
running more experiments?
• Many experiments require
developer involvement
• Experiments go untested due to
resource constraints
• Experimentation is not part of a
user's content creation workflow
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Share and update content across
the entire customer journey
Knowledge
Base
Academy Developers
Marketing
Community
Module - Hero Split
Module - Media Showcase
Module - Media Showcase
Module - Media Showcase
Module – Icon Cards
Module – Center Content
Module – Media Showcase
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Split Page Testing,
using Fullstack
• Launch experiments from the CMS
• No developer needed
• User is not redirected to a new page
• Optimizely Web is great for small
changes
• Optimizely Full stack enables us to
experiment with completely different
layouts
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Demo
Launching Experiments From
Your Content Management System
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Recap
1. Get everyone involved
2. Use a partner to help you along the way
3. Define clear objectives for your site
4. Segment your visitors
5. More Experiments = More Wins
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Q&
A
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THANK YOU
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Opticon 2017 How Optimizely Uses Optimizely