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Performance management of KFC
- 1. Group Members • Jawad Bashir F14-37 • Zubair younis F14-39
- 3. Introduction of Company • The company was founded as Kentucky Fried Chicken by Colonel Harland sunders in 1952, through the idea of KFC fried chicken actually goes back to 1930. is a chain of fast food restaurants based in united states. KFC has been a brand and primary sells chicken pieces, wraps, salad and sandwiches • KFC has more than 11000 restaurants in more than 80 countries around the world. The first KFC restaurant, situated in South Salt Lake, Utah and since replaced by a new KFC on the same site
- 4. Mission Statement • To sell food in a fast, friendly environment that appeals to pride conscious, health minded consumers Vision To be the leading integrated food services group in the Asia pacific region based on consistent quality products and exceptional customer-focused services
- 5. Planning • Strategic Plans Increase its market worth value of the market and its market share • Operational plans include lunching of a new product to change or innovation its product line for the customers. Goals of KFC… • Build an organization dedicated to excellence. • Deliver superior quality and value in our product and services • Generate consistently superior financial returns and benefits aur owner and employees. • Maintain a commitment to innovation.
- 6. Purpose of performance management system • Work performed by employees is according to KFC’s Goals. • Employees have clear understanding with expectations. • Award and bonus salary for ensuring performance. • Opportunities for employee development are identified. • Employees performance that does not meet expectation in addressed.
- 7. What is Performance Management • Performance management is a process by which managers and employees work together to plan, monitor and review an employee’s work objectives and overall contribution to the organization. More than just an annual performance review, performance management is the continuous process (of setting objectives, assessing progress and providing on-going coaching and feedback) to ensure that employees are meeting their objectives and career goals. • Two Methods of evaluating the PM system. 1. 360 Degree feedback 2.My Growth body
- 8. 360 Degree feedback • 360 Degree feedback is a system or process in which employee receive confidential, anonymous feedback from the people who work around them.This typically includes the employees manager, peers and direct reports. • Criteria Form of questions with rating scale Questions about staff behavior towards employees • Managers and employees of KFC use 360 Degree feedback to get better understanding of their strengths and weakness
- 9. How 360 Feedback Used • KFC uses 360 feedback system in two ways 360 feedback as a departmental tools to help employees recognize and weakness and become more effective Gives people an opportunities to provide anonymous feedback to a coworker that they might uncomfortable giving KFC also uses 360 feedback system as a Performance AppraisalTool to measure employee performance. like measure Behaviors and competencies feedback through coworkers, questioners, listning
- 10. My Growth Body • This scale was introduced by HR department of KFC in 2000-01 • Used to measure the Performance of their employees. • Rank their employees as a good performer or a bad Performer • KFC also reward their employees in terms of their promotion, incentive payoff free meals depending on the level of the employee and how much they perform their job well • KFC gives financial bounces on the basis of “MY growth Body” if a person has 5 points he/she get benefits.
- 11. ThankYou