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This document summarizes the lessons learned from a case study of a startup business. The business aimed to recommend third-party software solutions to small businesses but found through customer feedback that this model was not sustainable. The document notes that creating a recurring revenue stream requires a high volume of customers, but acquiring that many customers would not be cost effective. It concludes that the startup's initial assumptions were flawed and that it will need to pivot its business model based on the lessons learned through applying the lean startup process.



