Problem solving and decision making
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Problem solving and decision making involve recognizing issues, determining solutions, and selecting courses of action. The process includes defining problems, gathering information, developing alternatives, weighing options, choosing the best solution, implementing it, and monitoring progress. It is both an individual and group process, with groups offering more perspectives to creatively solve problems and make decisions through preparation, idea generation, incubation, and evaluation.
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Problem solving and decision making
- 1. PROBLEM SOLVING AND DECISION MAKING - "The one common experience of all humanity is the challenge of problems."
- 2. Problem Solving A process of taking corrective action in order to meet objectives. Problem-solving often involves decision-making
- 3. Understanding Decision-Making A process of selecting an alternative course of action that will solve a problem.
- 4. Problem solving involves making a series of decisions: • deciding that something is wrong, • deciding what the problem is, and • deciding how to solve it.
- 5. Steps of decision making & problem solving • Define the problem • Gather information • Develop alternatives • Weigh alternatives • Select the best alternative • Implement the solution • Monitor progress and follow up
- 6. FLOW CHART
- 7. Decision-Making Skills Task skills - Problem recognition and framing, inference drawing, idea generation, argument Relational skills - Leadership, climate building, conflict management Procedural skills - Planning, process enactment
- 8. Decision-Making Principles Evolutionary process Circular rather than linear Individual-level and group-level influences affect decision making Decisions are made within system of internal and external constraints Groups provide a greater diversity of perspectives Group provides the opportunity to test ideas before one is selected and implemented
- 9. Creative Group Problem Solving & Decision Making Creativity – The ability to develop unique alternatives to solve problems. “The process of having original ideas that have value.” – Sir Ken Robinson The creative process has four stages: preparation, possible solutions, incubation, and evaluation. How people respond to creative ideas affects the group’s behavior