Rossignol (Quality Management)
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This document discusses quality management processes at a ski equipment company. It outlines the company's product lines, potential quality issues to address, and methods for quality control like the Deming cycle of planning, testing prototypes, and producing the final product. It also references using a House of Quality model and importance versus competition analysis for technical evaluation. Business process reengineering case studies are presented on using Riverbed appliances to improve IT services and how e-commerce increased sales by 40% for a company.
Rossignol (Quality Management)
- 2. Company Company •Alpine •Nordic •Snowboarding •Accessories •Outdoors
- 3. Quality Issues From the piece of wood to the piece of technological art. Construction: • Classic wooden • Laminated wood • Laminated metal • Fiberglass • Torsion box • Cap designs
- 4. Deming cycle • Plan using computer programs • Produce a small sample • Test the samples for defects and make the adjustments • Produce the actual product
- 5. House of Quality Main Competitors World Cup brand Ranking Season 2006-2010
- 9. “ROOF”
- 10. Business process reengineering. • Challenge: • Put IT services and systems together without affecting application performance and employee productivity • Solution: • Usage of Riverbed appliances • Benefits: • Lower costs • Speed increase • Information security improvement
- 11. BPR continued: Rossi e-commerce • The fastest selling channel • Improves partnership relations • More brand confidence • Increase in sales by 40%
- 12. Thank you for attention!