Resume 03_UAE_New

MOHAMED GABER ISMAIL
Abu Dhabi, UAE
Mobile: +971 567746795 |+201065533111| Email: mohamed_gaber@hotmail.com
IT MANAGER / PROJECT MANAGER
A qualified Computer Engineer and a dynamic IT Professional pursuing Management qualification and having rich and
insightful experience of 13 years, including over 2 years of International (KSA) tenure, seeking leadership challenges
PROFILE HIGHLIGHTS
 Accomplished track record of analysis, design, development, deployment and
support of Solution both Business & Enterprise ones, with extensive experience in
the oversight, planning, design and delivery of diverse IT products.
 Extensive experience in Project Delivery Management involving Initiation,
Requirement Finalization, Project Scoping, Planning (Estimation, Scheduling &
Milestones), Quality & KPI, Execution Control and Delivery within agreed timeline
and designed Quality.
 An experienced Solution Architect, who produces solution outlines and migration
paths that show the evolution of a system from baseline state to target state; Design
to ensure that the target applications, will meet non-functional ((e.g. integrity,
performance, security, recoverability, etc.) requirements; Provide an IT
implementation of a specific business task or process necessary to support a
business function.
 Proficient in Service Delivery Management through Communication &
Coordination with all stake holders for meeting Business Demands; Service Desk,
Incident and Problem Management; Change Request review, finalization and
Change Management; Planning & Provisioning of Schedule, Resources & Team.
 A competent Team Leader in driving the team to performance excellence through
knowledge transfer, motivation and mentoring as well as a Team Player with
analytical, problem solving, planning, communication & interpersonal skills.
CAREER GRAPH
METASOFT TRADING EST., RIYADH, KSA
(Healthcare, e-Government, & ERP/Financial Solutions)
IT Consultant/Project Manager (Jun 2012 onwards)
Key Responsibilities:
∼ Reporting to the General Manager and leading a team of 8 resources in a project for Saudi MOI (Ministry of Interior)
hospitals and ERP Deployment (at AMI premises or at MOI).
∼ Managing all functions of project life cycle from initiation to requirement finalization, scoping, estimation, scheduling,
Control & KPI definition and delivery.
∼ Responsible for Pre sales consultancy including implementations, presentations, reply on RFI/RFP, preparing
response/proposal, providing customers with technical solutions, instructions, and education services including training
∼ Involved in System analysis, analyzing the workflow and collecting the technical requirements, report writing, writing
contracts and change request forms, reporting to upper managers, status reports for the customers.
∼ Spear heading meet with the customer & the customer managers and updating them at the same time answer their
questions and taking their requests.
∼ Providing regular visits to the different sites and should make self-available onsite every time the inspection team visits
a site.
Page 1 of 4
Areas of Strength
♦ Project Management
♦ IT Service Management
♦ Infrastructure Management
♦ IT Operations Management
♦ Service Design & Transition
♦ Service Delivery Operation
♦ Disaster Recovery & Business
Continuity
♦ ERP Deployment & Support
♦ Enterprise Integration
♦ Pre-sales Support
♦ Team & People Management
Academics
♦ M.B.A. (General), from
Alexandria University through,
Georgia State University, USA
(Pursuing - 2015)
♦ B.Sc. (Computer Science),
from Engineering Faculty,
Alexandria University, Egypt
(2001) with Distinction (Good)

Mobile: +971567746795 | +201065533111 Email: mohamed_gaber@hotmail.com
∼ Carry out the planning and monitoring of projects.
∼ Assist the business in the preparation and communication of Project Business Cases.
∼ Prepare and communicate Project Initiation Documents.
∼ Assess, control and manage the risks to the project, prepare mitigation and contingency plans.
∼ Manage overall progress and resource deployment, including initiating corrective action where required.
∼ Change control, variations and configuration management.
∼ Reporting via End Stage and Highlight reports.
∼ Manage the overall direction and integrity of projects, in consultation with other relevant parties.
∼ Identification of lessons learned and production of the report.
∼ Production and presentation of the end of project report.
∼ Communicate with suppliers and internal teams and managers.
Key Achievement:
∼ Recipient of Recognition Letter from Saudi MOI.
∼ Implementing metaSOFT HMS in 8 hospitals.
∼ Implementing Saudi CBAHI (Central Board for Accreditation of Healthcare Institutions) standards.
PROCTOR & GAMBLE (EGYPT DISTRIBUTOR: SPEED), ALEXANDRIA, EGYPT
(Retail/Wholesale - FMCG)
IT Manager (Sep 2005 to May 2012)
Key Responsibilities:
∼ Reported to the General Manager and led a team of 19 resources for day to day operations as well as project delivery role
arranging delivery of functional projects.
∼ Receive business plans, analyze expenses, discuss with the GM IT plans and SLAs, provide inputs on manpower
hardware and software cost and effort, and projects needed to be outsourced to prepare the IT strategy plans.
∼ Do System Analysis by receive business requirements, review the consultants’ blue-print, add system configurations to
the blue-print, and seek for approvals to develop an accurate blue-print of business requirements for ERP functionalities.
∼ Develop project plans for system development, testing, and training; Assign tasks to team members; Manage changes
with various functions; Take corrective actions to minimize risks; Review weekly the project status to execute the project
in a timely manner and within the quality standards.
∼ Direct the team to develop ERP modules as per approved blue-print; Develop ERP module in case of resource
constraints; Prepare test scenarios; Verify test results; Test the modules developed by the team; Receive feedback from
Key Users; Provide feedback to team; Verify changes implemented; Obtain sign off from HODs in order to develop ERP
systems in a timely manner as per blue-print.
∼ Review the database and ERP system weekly Plan for corrective action based on the report; Direct team to make
required changes in order to achieve optimal performance of the database system.
∼ Review the report submitted by external auditors on IT security in the IT Security Committee meeting; Plan for actions
discussed in the meeting; Receive New approved User list; Review list against authorization standards; direct team on
changes required; Approve New User list to maintain security of IT systems in the organization.
∼ Evaluate new software under consideration; Renew ERP licensing requirements; Provide inputs and suggestions to GM
for negotiations in order to procure specified software at an optimal cost and as per requirements.
∼ Discuss KRAs with team; Review performance of team; Coach and guide the team; Appraise team's performance;
Identify training needs of team; Recommend team for training programs in order to build an effective team.
Key Achievements:
∼ Successfully installed Microtech Infinity Enterprise ERP in 3 branches.
∼ Sales Force Automation software (Sales Buzz) for 300 Handhelds.
∼ Received Certificates from Proctor & Gamble for MAIA Project in all Speed Branches.
∼ Recipient of Recognition Certificate from Proctor & Gamble for excellence in solving all MAIA issues.
∼ Played a key role in implementation of SPEED Datacenter (DC, ISA, Exchange, DB, Web, FTP, and Citrix).
∼ Installed NetApp SAN to maintain IT services databases and implemented the highest security technology through ISA
server and Cisco ASA + CSC.
∼ Implemented high availability solutions and disaster recovery plans for all IT services.
Resume of Mohamed Gaber Ismail Page 2 of 4

∼ Instrumental in upgrading the Datacenter using HP Blade servers and Microsoft Hyper-V virtual environments.
∼ Scored 2nd place in all near east (Egypt, Lebanon, Syria, Jordan, Iraq, & Sudan) P&G distributors IT teams.
PREVIOUS ASSIGNMENTS
 NEW PC PLANET, ALEXANDRIA, EGYPT as IT Section Head (Jan 2004 to Sep
2005)
 GHATWARY GROUP, ALEXANDRIA, EGYPT as IT Supervisor (Sep 2002 to Jan
2004)
 WANTECH, ALEXANDRIA, EGYPT as IT Engineer (Sep 2001 to Sep 2002)
PROFESSIONAL DEVELOPMENT
Certifications:
♦ Project Management Professional (PMP)
♦ ITIL V3 2011 (Foundation) & ITIL V3 (Intermediate: Service Operation)
♦ Microsoft Certified System Administrator (MCSA-Messaging/Security)
♦ Microsoft Certified System Engineer (MCSE-Messaging/Security)
♦ Microsoft Certified Database Administrator (MCDBA)
♦ Cisco Certified Network Associate (CCNA)
Trainings:
∼ Time Management
∼ Huthwaite Coaching
∼ Lean Six Sigma
∼ Family Business Program
∼ Business Decisions
∼ Business Ethics
∼ Motivation
TECHNICAL SKILLS
Operating Systems Linux, Windows Server 2000/2003/2008, Windows XP/Vista/7, Windows CE, Windows
Mobile 5/6/6.1
Languages C, C++, C#, VB.Net, HTML, PL/SQL, T-SQL
ERP Business Software SAP Business All-In-One, Oracle EBS 12, Microsoft Dynamics AX 2012, Infinity Enterprise,
metaSOFT ERP
Server SQL Server 2000/2005/2008, Exchange 2000/2003/2007/2010, ISA 2000/2004/2006, Forefront
TMG 2010
Virtualization VMware ESX/ESXi, VMware Workstation, Microsoft Hyper-V
Helpdesk Software ManageEngine ServiceDesk Plus
ITSM Tool BMC Remedy Service Desk
Mobility Citrix, SOTI MobiControl
MS Office Suite Word, Excel, PowerPoint, Visio
Hardware IBM X Servers, IBM BladeCenter, HP Proliant Servers, HP Blade System, NetApp SAN, Cisco
Routers, Cisco Switches, Cisco PIX, Cisco ASA (CSC+IPS)
Other tools ArcGIS 9.0, Crystal Reports, Adobe Photoshop, Dreamweaver
PROJECT DETAILS
Project Details -
Mohamed Gaber Ismail
PERSONAL PARTICULARS

∼ Date of Birth : 05-04-1979
∼ Languages Known : Arabic and English
∼ Marital Status : Married
∼ Nationality : Egyptian
∼ Military Status : Exempted

Resume 03_UAE_New

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