Sales force certification-lab-ii

Getting Started with SalesForce CRM
SalesForce Developer Track Certification
Preparation Guide II
Description:
BISP is committed to provide BEST learning material to the beginners and
advance learners. In the same series, we have prepared a complete end-to
end Hands-on Beginner’s Guide for SalesForce. The document focuses on
basic keywords, Data Management Tools, Storage Data and API based
tools. Join our professional training program and learn from experts.
History:
Version Description Change Author Publish
Date
0.1 Initial Draft Chandra Prakash Sharma 10th
Dec 2102
0.1 Review#1 Amit Sharma 10th
Dec 2102
www.bispsolutions.com www.bisptrainigs.com www.hyperionguru.com
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Contents
Contents.......................................................................................................................... 3
How To Use Upsert In SalesForce ...................................................................................4
Data Management Tools .................................................................................................7
Analytic Snapshots.......................................................................................................7
Data Import Wizard in SalesForce ................................................................................9
Import data in three easy steps ................................................................................9
How To import data by Import Data Wizard ..............................................................10
Import Wizard for Accounts/Contacts.........................................................................15
...................................................................................................................................... 21
.................................................................................................................................. 21
Import Wizard ............................................................................................................21
Import Solutions ........................................................................................................25
Import Custom Objects...............................................................................................28
Export Data ...............................................................................................................33
How to take Export data in SalesForce :..................................................................33
Export Now:.............................................................................................................33
Schedule Export:.....................................................................................................36
Storage Usage............................................................................................................37
Mass Transfer Record ................................................................................................38
How to go Mass Transfer Records :.........................................................................38
Mass Delete Record in SalesForce :............................................................................39
How to go Mass Delete Records :...............................................................................39
Data Loader in SalesForce.com..................................................................................42
How to download Data Loader Exe file from Slesforce.com : .................................42
Mass Transfer Records................................................................................................43
Mass Delete Records..................................................................................................44
State and Country Picklists.........................................................................................46
SOAP API :...................................................................................................................47
REST API :...................................................................................................................48
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How To Use Upsert In SalesForce
Upsert use to Creates new records and updates existing records. In most cases, by
using upsert() avoid creating unwanted duplicate records. Available in the API version
7.0 and later. You can process records for one more than object type in an create() or
update() call, but all records must have the same object type in an upsert() call.
Upsert use in Data Loader :
You can see below .CSV file for uploading data. there is two type data fist is with id this
data use for update data and second is new fresh data it is new record for insert in
salesforce.com.
Step 1 :-
Open Data Loader on client machine then select Upsert button.
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Step 2 :-
Select SalesForce Object Name, choose CSV file and click to Next button.
Then you got Message box Click to OK button.
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Step 3 :-
Click on the Next button.
Step 4 :-
There you can see new window click on Create or Edit a Map button, then show new
screen click on Auto-Match Fields to Columns and click to OK button after that click
to Next button.
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Step 5 :-
Click to Browse button and give any path for save Success or Error log file .
then click to Finish button.
After that you receive one message window there you can see success or Error file,
Then click to ok button.
Data Management Tools
Analytic Snapshots
Analytic snapshots allow users to run reports and save the report results as records on
custom objects.
- Running faster reports by reporting on data that is already summarized.
- Creating dashboards that refresh quickly by associating them with pre-summarized
data.
- Sorting and filtering specific data summaries via list views.
- Viewing trends in data via custom object records.
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Step 1 :-
Click on New Analytic Snapshot button.
Step 2 :-
Fill all Mandatory field's and click to Save button.
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Step 3:-
After then map the field click on Edit button in Field Mapping. then schedule analytic
snapshot click on Edit button.
Data Import Wizard in SalesForce
The Data Import Wizard provides a GUI Interface, Easily import data on SalesForce. It
is a web based tools.
Data Import Wizard provides a unified interface that's you import a number of standard
SalesForce objects,
solutions, leads, contacts, and including accounts. The wizard also lets you import
custom objects.
Import data in three easy steps
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How To import data by Import Data Wizard
Click to Setup > Data Management > Data Import Wizard click on this link then
you can see Data Import Wizard on this page go to down and see Launch Wizard!
button click on this button.
Step 1 :-
After click on Launch Wizard! button, then you have seen new screen there is two
option
1. Standard object 2. Custom object
- Click on Custom Object after then you can see custom object Tab list
3. choose custom tab anyone.
- After click on Custom Tab then you can see new list
4. there is three option select any one, (For ex :- I will select Add new Record )
- After click on Add new records link you can see new list
5. There is three option select any one, (I will select CSV first option)
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Then select CSV option and click to Browse button and select your .CSV file. and click
to Next button.
Step 2 :-
After Click to Next button Then you can see new page it called Edit Mapping page, if
you want to mapped your fields ,if need to change mapped field click on Change link
after that open new pop box select your mapped field and click to map button. Then
you click on Next Button.
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Step 3 :-
After that you can see, your selections list, your import will include, and mapping list.
After then click on Start import button.
Step 4 :-
After Click on Start import button then you can see Message box click on Ok button
After click on ok button then you can see new screen for related View the details of a
bulk data load job, there you can see all information about uploaded file and you can
all show check status.
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If you want see your recodes Click on Custom Tabs(Ex :- Back offices) and click to Go
button, you can see that bellow.
Note :- All so send link on mail by Salesforce.com.
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Import Wizard for Accounts/Contacts
Use this wizard to import accounts and contacts for multiple users in your organization.
You must be a salesforce.com administrator to use this wizard.
Click on Start the Import Wizard! .
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Step 2 :- Browse .CSV file select contact matching type, Account Matching type. if
need to trigger update checked trigger workflow rules.
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Step 3 :-
If need to map contact fields map all fields and click to Next button.
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Step 4 :-
Map contact phone and address fields then click on Next button.
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Step 5 :-
Map account field if you want to overwrite data checked Overwrite existing account
values check box. then click on Next button.
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Step 6 :-
Step 7 :-
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Step 8 :-
After then click on Finish button.
Import Wizard
 Prepare your list of names according to the specifications for mapping fields in
your lead import file.
 Click the Manage Members drop-down button and select Add Members - Import
File on the detail page of the campaign you want to update.
 Click Import Leads.
 Click Browse and choose your import file.
 Select a lead source.
 Select an assignment rule to assign the leads.
 Optionally choose to use assignment rule settings to notify the new record
owners.
 Select the default member status for leads with blank or invalid statuses.
 Select the character encoding of your import file. Most users do not need to
change the default setting.
 Optionally choose to trigger workflow rules for new and updated records.
 Optionally choose to trigger workflow rules for new campaign members.
 Click Next.
 Map the SalesForce fields to the fields in your import file, then click Next.
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 Map the SalesForce campaign member status field and any campaign member
custom fields to your import file, then click Next. This is only available if you
have campaign member custom fields.
 Click Import Now!.
How to Import Lead :
Setup > Data Management > Import Leads then click on Start The import
Wizard !
Step 1 :-
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Step 2 :-
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Step 3 :-
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Click on Import Now! button then open new page click on Finish button.
Import Solutions
The import wizard for solutions allows you to prevent the creation of duplicate records
by matching records according to one of the following fields: solution title, SalesForce
ID, or external ID. In your import file, include a column for the field that you are using
for record matching
Step 1 :- checked Radio button No- insert all records in my import file.
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Step 4 :-
select user field are you including in your file to designate solution authors.
Step 3:-
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Step 4 :- if need to map field, you can do.
Step 5 :-
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Step 6 :- click on Finish button.
Import Custom Objects
Import wizard for custom objects allows you to prevent the creation of duplicate
records by matching records according to one of the following fields: custom object
name, SalesForce ID, or external ID. In your import file, include a column for the field
that you are using for record matching.
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Step 1 :-
Select your custom object checked on radio button. then click on Next button.
Step 2 :-
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Step 3 :-
Step 4 :- Browse .CSV file and click on Next button.
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Step 5 :-
select field mapping and click on Next button.
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Step 6 :- Click on Import Now! button.
Step 7 :- Click on Finish button.
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Export Data
Data Export feature is available on SalesForce, In salesforce.com you can prepare a
copy of all your data .
on this page you can start the export process manually or schedule it to run
automatically.
when export is ready for download, you will receive an email containing a link that
allows you to download the files
Export files are available on this page for 48 hours, after that they are deleted
it's available only .CSV format.
How to take Export data in SalesForce :
Click Setup -> Data Management -> Data Export
After click on Data Export you can see new page there is two option is available
Export Now and Schedule Export you can see below.
Export Now:
The Export Now option prepares your files for export immediately. This option is only
available some time that store only last export record.
Click on Export Now button then you can seen new screen, you can see below
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Step 1 :-
If you want to export all data checked the Include all data check box, and you want
some limited data select you data by checked check box and click to Start Export
button.
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After click on Start Export few second take you got one new screen and send link you
mail id you can see below. and all so check your mail id.
Step 3 :-
After that you can Refresh your page you can see that link available on page click to
given below link and download export data. downloaded file is available in zip folder.
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Schedule Export:
SalesForce provide to you Schedule Export option its allows you to schedule the export
process for weekly or monthly intervals,
and you can Export by start date and end date.
You can schedule export data any day of month, any weak of month, and all you can
choose Start date to End date for schedule export data.
After schedule you can click on Save button.
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After click on Save button you can see one message in message some write Next
Schedule Export you can see below. you get a remainder on this date every month.
Storage Usage
Storage usage show Your organization's storage usage data.
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Mass Transfer Record
SalesForce provide to Mass Transfer tool, Use this tool to transfer multiple accounts,
service contracts, leads and custom objects from one user to another.
How to go Mass Transfer Records :
click Setup -> Data Management -> Mass Transfer Records
Step 1 :-
Click on Mass Transfer Records you can see mass Transfer right side on web page.
you can see below.
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Select any one option click to any link.(Ex :- Transfer Positions) then open new web
page you can see below.
Step 2 :-
2(1) :- Find positions that match the following criteria. Select value by using dropdown
if not select any field you can directly find.
2(2) :- Click to Find button for find the values. If value is available show below on find
button, if not value not available there nothing print.
2(3) :- Click on Lookup button and select Transfer From and select name on given list.
2(4) :- Click Lookup button and select Transfer To select name on given list.
2(5) :- Check box checked which want to transfer
2(6) :- Click to Transfer button.
Mass Delete Record in SalesForce :
You can delete multiple record by using Mass Deleted Records. Mass Delete records
delete some list of item accounts, leads, activities, contacts, Cases, solutions, products
at one time.
How to go Mass Delete Records :
click Setup -> Data Management -> Mass Delete Records
Step 1 :-
Click on Mass Delete Records link then you can seen new web page. there is Mass
Delete Record list show you can see below. Click to any one object for delete record.(Ex
:- Mass Delete Contacts.)
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Click hare select Transfer
From
Click hare select Transfer
to
Select to value for find
field.

Step 2 :-
2[1] :- Find Contacts that match the following criteria. this is not a mandatory field you
can without select any field search directly.
2[2] :- Click to search records.
2[3] :- If want to delete permanently check this check box, else unchecked this check
box.
2[4] :- Click to here to checked check box's which want to delete.
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These are all Standard
Objects

2[5] :- Click to Delete button for delete records.
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Data Loader in SalesForce.com
SalesForce provide to you client application it is data loader for work the bulk import or
export of data.
Use it to Insert, update, Upsert, Delete, Export or Extract All salesforce.com records.
How to download Data Loader Exe file from Slesforce.com :
Click to Setup -> Data Management ->Data loader
Then you can see link for download Data Loader Exe.
After download Data Loader Install this on your machine. Then click to Data Loader
icon, after that open one window you can see below.
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Mass Transfer Records
Using Mass Transfer Records you can transfer Custom record or Standard recorder
Transfer one user to another user. Select any user on click link .
Step 1 :-
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Mass Delete Records
You can delete multiple contacts, leads, cases, solutions, accounts, products or
activities at one time. by using mass delete records you can delete Standard record .
Before you use mass delete, we strongly suggest you run a report to archive your
information.
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click on Search button then you can see search result checked delete field's. you can
see below.
Then you can click on Delete button.
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State and Country Picklists
State and country picklists allow users to select states and countries from predefined,
standardized lists, instead of entering state and country data into text fields. State and
country picklists allow for faster and easier data entry and help to ensure cleaner data
that can be leveraged for other uses—in reports and dashboards.
You can use the state and country picklists in most places that state and country fields
are available in SalesForce.com :
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- Record edit and detail pages.
- List views, reports, and dashboards.
- Filters, functions, rules, and assignments.
API - Based Tools
SOAP API :
Use SOAP API bindings if you are using a strongly typed language like Java that
generates Web service client code. SalesForce provides programmatic access to your
organization’s information using simple, powerful, and secure application programming
interfaces. To use this document, you should have a basic familiarity with software
development, Web services, and the SalesForce user interface.
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REST API :
Use REST API bindings if you are using a language that is not strongly typed, like
JavaScript. The REST Tooling API can be used just like the Force.com REST API.
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