This document provides an introduction to Salesforce development including CRM modules, cloud computing, Force.com platform architecture, Apex programming language, triggers, and Visualforce. It outlines standard CRM functionality and modules for marketing, sales, and services. It also introduces key concepts and best practices for developing on the Force.com platform using Apex and Visualforce including writing classes, triggers, controllers, and building pages. Contact information is provided at the end for scheduling training.