SAP Extended Enterprise Content Management - Solution Brief

SAP Extended Enterprise Content Management - Solution Brief

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  Meet Your CitizensWhere They Live Through Digital Content Management BenefitsSolutionObjectives Quick Facts SAP Solution Brief SAP Solution Extensions | SAP Extended Enterprise Content Management for Government by OpenText ©2017SAPSEoranSAPaffiliatecompany.Allrightsreserved.
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  2 / 9 Objectives Digitalize to serveyour constituents Staying citizen-centric today means meeting the expectations of Generation Z – mobile, digitalized, and soon the largest segment of your constituency. In the meantime, demands for public-sector services are growing exponentially, as are the volumes of content involved in delivering them. Let the SAP® Extended Enterprise Content Management for government application by OpenText help. Whatifyoucouldofferfulltransparencyandcomplete documentation on every issue, while empowering staff to collaborate with one another and your citizens on key projects? And imagine that you could streamline data management and simplify your IT landscape at the same time. Enter the SAP Extended Enterprise Content Management (SAP Extended ECM) for government application by OpenText. Break down data silos. Merge data from e-mails, faxes, and social media with your application data. Connect your users and external partners through collaborationworkspaces,makingallcommunications and documents on a problem available to every- one with a stake in solving it. Manage all documents and physical records, encourage teamwork using threaded discussion and file sharing, build content- centric workflows and approval processes, and maintain access protocols and audit trails. Optimize assets, protect public safety, boost service delivery, and safeguard financial health and compliance. Digitalize to serve your constituents SAP Solution Brief BenefitsSolution Quick Facts ©2017SAPSEoranSAPaffiliatecompany.Allrightsreserved.
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  3 / 9 Digitalize and presentdiverse documents and content From a technical perspective, SAP Extended ECM for government presents a single point of access to your digitalized enterprise information in a pre- defined file structure or a file structure you define. It delivers role-based views in several popular Microsoft and OpenText user interfaces and lets you control access rights by user, group, or role. The software can automatically check defined file types for completeness and generate document numbers to make filing and finding information easier. Intelligent scanning captures content from images and faxes, letting you convert paper docu- ments to indexed and tagged electronic files.An integrated, feature-rich viewer lets you search for text strings and make text or graphic annotations in documents.You can print and download files with drag-and-drop functionality and apply e-signatures to documents. Comprehensive redaction features let you safeguard confidentiality before publication. Digitalize and present diverse documents and content Capitalize on collaborative workflows Help ensure governance, compliance, and auditability Maximize productivity for all your workers Solution BenefitsObjectives Quick Facts Your citizens are going digital – or are already there. To keep them happy and safe, shouldn’t you go digital, too? SAP Solution Brief ©2017SAPSEoranSAPaffiliatecompany.Allrightsreserved.
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  4 / 9 Capitalize on collaborativeworkflows In the digital world, peer-to-peer collaboration is rapidly replacing hierarchical decision making. SAP Extended ECM for government helps you build a digital workplace through its integrated workflow features. You can set up in-boxes for individuals, teams, and organizational units and appoint deputies to act for others. You can use preconfigured or ad hoc workflows, for example, to create a document approval loop with parallel review steps.And you can save ad hoc workflows and adjust them for reuse. Assign project members to preconfigured roles to improve resource management.Robust collaboration features in project workspaces encourage team membersinallrolestodiscusscontentandprocesses. Empower users to generate documents interactively and deliver them downstream through multiple channels. Preconfigured and ad hoc workflows help you process public safety investigations and mediate social service cases. Digitalize and present diverse documents and content Capitalize on collaborative workflows Help ensure governance, compliance, and auditability Maximize productivity for all your workers BenefitsSolutionObjectives Quick FactsSAP Solution Brief ©2017SAPSEoranSAPaffiliatecompany.Allrightsreserved.
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  5 / 9 Help ensure governance,compliance, and auditability To set up the end-to-end digital processes essential for rigorous governance, you must be able to share content freely among applications.The features supporting this openness are called content management interoperability services (CMIS). SAP Extended ECM for government harnesses CMIS to help you digitalize and classify incoming content,number and structure its files,and integrate it into other public-sector applications. As one of the SAP Solution Extensions, SAP Extended ECM for government is covered by the proactive and robust change management processes SAP applies to all SAP products to help make them future proof. Equally essential to compliance and auditability are solid archiving and retention policies for the components and products of your end-to-end processes. Thorough records management in SAP Extended ECM for government includes secure storage and long-term retention for all your information. The application reduces archive overhead at the same time. Digitalize and present diverse documents and content Capitalize on collaborative workflows Help ensure governance, compliance, and auditability Maximize productivity for all your workers BenefitsSolutionObjectives Quick FactsSAP Solution Brief You can mitigate exposure to discovery costs and control disposition of content according to security clearance levels. ©2017SAPSEoranSAPaffiliatecompany.Allrightsreserved.
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  6 / 9 Maximize productivity forall your workers Effective government starts with planning the projects that will further your objectives. Your strategy team must identify opportunities, assess risks, set priorities, and decide shrewdly where to invest time and money. To support sprawling teams in capital projects, you must manage knowledge housed in disparate partner file systems. Integration with the SAP Portfolio and Project Management application helps you evaluate options, come to value quickly, and keep quality high while shrinking administration time. To maintain public infrastructure, integration with SAP functionality for materials management keeps asset specifications, work orders, and maintenance notifications up to date. Your stakeholders can mitigate risk by sharing work on maintenance projects through traceable documentation. For managing real estate, integration with the SAP Real Estate Management application creates a 360-degree view of your object and lessee data and documents to help increase efficiency and lower costs. Your team can quickly prepare for on-site visits by outside parties, including object managers, attorneys, brokers, and buyers. To comply with the Freedom of InformationAct of the United States, you can efficiently register, validate, and acknowledge requests; collect, compile, and redact information; and approve, download, and send responses. Continued on the next page. Digitalize and present diverse documents and content Capitalize on collaborative workflows Help ensure governance, compliance, and auditability Maximize productivity for all your workers BenefitsSolutionObjectives Quick FactsSAP Solution Brief ©2017SAPSEoranSAPaffiliatecompany.Allrightsreserved.
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  7 / 9 Maximize productivity forall your workers (continued) When adverse events threaten public safety, SAP Extended ECM for government helps investigators aggregate case data and external documentation and communication.It accelerates access to relevant legal precedents and repeatable processes and lets you take security clearances into account in your access protocols. All authorized parties can process forms quickly, maintain a complete picture of the ongoing investigation, and interact directly to close it successfully. Thedeliveryofsocialandwelfareservicesoftenrequires extensive correspondence and documentation. The application folds that information in with data from your internal applications, giving every staff member a full view of the known factors in each case. Multiple departments, partner organizations, and other authorities can collaborate conveniently to find optimal solutions.Template- and rule-based creation of letters and documents helps you contain costs while boosting responsiveness and enhancing service quality. Tax and revenue processing generates huge volumes of data in public data centers. To keep your data- base manageable, data archiving in SAP Extended ECM for government removes historic data from the database but keeps it easily accessible in business process views. Digitalize and present diverse documents and content Capitalize on collaborative workflows Help ensure governance, compliance, and auditability Maximize productivity for all your workers BenefitsSolutionObjectives Quick FactsSAP Solution Brief ©2017SAPSEoranSAPaffiliatecompany.Allrightsreserved.
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  8 / 9 Tally the benefits Running21st-century cities, counties, and states means delivering services to savvy constituencies who grew up – or at least grew old – expecting results at Internet speed.And improving the human condition in our challenging times requires an unprecedented level of collaboration among individual citizens, private organizations, and government agencies of all flavors. SAP Extended ECM forgovernmenthelpsyourorganizationdigitalize and collaborate. Scanning features let you replace cumbersome paper documentation with electronic files.You can integrate external content with output from your business processes and scale operations smoothly to handle large numbers of users and high volumes of content.All stakeholders can work together in a unique collaboration workspace accessible anytime,anywhere.All facts and personnel relevant to an issue or case are on hand in a single place supported by a familiar interface.As you boost productivity and satisfaction, you help ensure compliant data capture and secure long-term storage that meets or exceeds legal requirements. Tally the benefits BenefitsSolutionObjectives Quick FactsSAP Solution Brief With SAP Extended ECM for government, you can manage both collaboration and compliance in a single elegant solution. ©2017SAPSEoranSAPaffiliatecompany.Allrightsreserved.
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  9 / 9 Summary All organizations inthe digital age must merge content from multiple sources, present it to cross-functional teams for action, and store input and results compliantly.For governments,these functions are crucial to delivering quality services to satisfy a diverse and growing population. The SAP® Extended Enterprise Content Management for government application by OpenText integrates internal and external content and helps problem solvers capitalize on that content in a collaboration workspace. Objectives •• Eliminatepaperbydigitalizingincomingdocuments and outgoing communications •• Increase operational effectiveness by reducing administrative overhead •• Boost collaboration with citizens and among agencies Solution •• Conversion of paper documentation to indexed, tagged electronic files •• Content management for version control and user-friendly presentation •• Collaborative workspaces where teams address issues and solve cases together •• Records management and archiving for secure delivery and compliant storage Benefits •• Optimize investments and cut data center costs •• Reduce maintenance risk by sharing lessons learned •• Accelerate case management using high-quality repeatable processes •• Shrink response times and digitalize paper trails •• Maintain full transparency and auditability Learn more For details, visit us at www.sap.com/product/content-collaboration /enterprise-content-management.html. Quick FactsBenefitsSolutionObjectivesSAP Solution Brief 9 / 9 ©2017SAPSEoranSAPaffiliatecompany.Allrightsreserved.
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  © 2017 SAPSE or an SAP affiliate company. All rights reserved. No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP SE or an SAP affiliate company. The information contained herein may be changed without prior notice. Some software products marketed by SAP SE and its distributors contain proprietary software components of other software vendors. National product specifications may vary. These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or warranty of any kind, and SAP or its affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP or SAP affiliate company products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty. In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation, and SAP SE’s or its affiliated companies’ strategy and possible future developments, products, and/or platform directions and functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, and they should not be relied upon in making purchasing decisions. SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. All other product and service names mentioned are the trademarks of their respective companies. See http://www.sap.com/corporate-en/legal/copyright/index.epx for additional trademark information and notices. www.sap.com/contactsap 50969enUS (17/05)