Sentri & Microsoft - Lync
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This document provides an overview of a roundtable discussion on unified communications. The discussion covered topics such as UC feature overview, enterprise voice integration with standalone systems or legacy PBXs using SIP, session border controllers and gateways, endpoint options, deployment planning, and a demo of the envisioning center UC capabilities. Cost savings and environmental benefits of UC through reduced travel, real estate needs, and energy usage were also mentioned.
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Sentri & Microsoft - Lync
- 2. Israel - Development & Business since 1999 Engineering Partner of the Year Microsoft 2010/2011 Northeast Partner of the Year Microsoft 2011 Northeast VOICE
- 3. Breadth & Depth of Services Desktop to Datacenter Business Automation Messaging & Communication Professional Services Managed Services Cloud Services Infrastructure/Platform Support Center Office 365 Security & Identity Systems Management Dynamics CRM ContactCenter-I3 Client Services Intune System Center Azure UC– Lync, Video, Exchange SharePoint Dynamics CRM Online Custom Development
- 4. Today’s Topic: 1. Introductions 2. UC Feature Overview 3. Enterprise Voice Integration • Stand-Alone • Integration with Legacy PBX • Leveraging SIP 4. Session Border Controllers and Gateways 5. End-point Options 6. Deployment Planning 7. Envisioning Center UC Demo
- 5. The Sentri Solution Offering Silos Typical Microsoft Technology Server Platform Portals and Managed Dynamics CRM Unified Virtualization System Collaboration Services Communications Desktop Management Server Active Directory Sales Help Desk SCVMM Cloud Strategy Marketing Tier II Customer Service High Availability Windows 7 Data Center Portals Tier III Overall Microsoft Strategy App-V Workflow Platform Exchange SCCM Search Cloud Unified Messaging Enterprise Voice Unified Communication and Collaboration CRM On-Premises In the Cloud
- 6. Presentation SharePoint Server Extranets Intranets Dashboards Analytic Scorecards Workflow Views Structured Process Management CIM/Contact Center CRM ERP Communications Platform Lync Lync PBX Exchange 2010 Platform Integration Remote Virtualization SQL Server Monitoring Security Access Services
- 7. E-Mail Intranet/Extranet Collaboration Workflow/Forms Exchange SharePoint Document Management Unified Messaging Shared Calendars Content Management Managed Folders Search Mobile Business Intelligence Protection Collaboration Protection Lync VoIP Collaboration Chat Presence Video Protection Conferencing
- 8. 2007 The Magic Quadrant is copyrighted August 2007 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. SOURCE: Gartner, Inc., “Magic Quadrant for Unified Communications, 2007” by Bern Elliot, August 20,2007 The Magic Quadrant graphic was published by Gartner, Inc., as part of a larger research note and should be evaluated in the context of the entire report. View the full Gartner report, compliments of Microsoft, at http://mediaproducts.gartner.com/reprints/microsoft/article3/article3.html.
- 9. 2008 The Magic Quadrant is copyrighted August 2007 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. SOURCE: Gartner, Magic Quadrant for Unified Communications, 2007” Microsoft Confidential - NDA Only 9
- 10. 2009 The Magic Quadrant is copyrighted September 2009 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. This Magic Quadrant graphic was published by Gartner, Inc. as part of a larger research note and should be evaluated in the context of the entire report. The Gartner report is available upon request from Microsoft. SOURCE: Gartner, Inc., “Magic Quadrant for Unified Communications”
- 11. Gartner UC Magic Quadrant 2010 Exchange UM Strengths in Exchange UM include calendaring integration through Exchange 2010, as well as UM and text-to-speech rendering. Lync Server 2010 Called out as a potential “stand-alone telephony service” with the ability to integrate with existing PBX’s UC Leading Vendors Reduction in number of UC leading vendors - there are only three compared to last year’s report that named six!
- 12. Gartner UC Magic Quadrant 2011 Exchange UM Strengths in Exchange UM include calendaring integration through Exchange 2010, as well as UM and text-to-speech rendering. Lync Server 2010 Called out as a potential “stand-alone telephony service” with the ability to integrate with existing PBX’s UC Leading Vendors Reduction in number of UC leading vendors - there are only three compared to last year’s report that named six!
- 13. Best Productivity Experience Across PC, Phone, and Browser The Cloud On Your Terms Online On-premises Unified Business Enterprise Content Collaboration Enterprise Search Communications Intelligence Management Unified Business Platform
- 14. Barriers to a More Connected Experience Distributed teams, partners, and customers High cost of Lack of integration communications
- 15. Communications Shift Bringing people and information together with software Overall Enterprise Costs Telephony Down Separate Management E-mail & Unified Instant Messaging Experience Common Management Audio Unified Messaging Conference Conferencing Messaging Telephony Enterprise E-mail & Video Instant Conference Web Conference Voice Mail Platform • Non-integrated communication silos • Horizontally integrated common platform for UC • Inefficient communications • Standards-based distributed architecture • Communications overload • Accessibility in the entire network • Parallel infrastructures with separate • One common database and management tools management tools
- 16. What is driving Employees to be Overwhelmed? Growth in Workforce Distribution ▪ Shifting workforce: About 1/3 of US workers are currently freelance staff ▪ Work from home: 63 million will telecommute in the US by 2016 Lack of Technology Integration ▪ Overwhelmed: Businesses average more than six communications devices and almost five communications applications per employee ▪ Frustrated: Collaboration inefficiencies waste up to 25% of staff time ▪ Home – Employees have more access to advanced technology at home than at work. Demand for New Modalities ▪ Mobile phone = New PC: 600 million smart-phones will be used for business in 2011 ▪ Virtual meetings on the rise: Videoconferencing technology could replace 20% of business travel WW
- 17. 1987 1997 1977 2007
- 18. Common Communication Silos The Microsoft Communications Offering Instant Video Web E-mail and Audio Messaging (IM) Voice Mail Conferencing Telephony Conferencing Calendaring Conferencing Instant Telephony and Messaging Voice Mail Unified User E-mail and Conferencing: User User Experience Calendaring Audio, Video, User Web Experience Experience Experience User Authentication User Authentication User Authentication Experience Administration Unified Experience Experience Administration Experience Authentication Administration Administration Storage Storage Storage Storage Authentication Authentication Authentication Authentication Administration Administration Administration Administration Storage Storage Storage Storage Compliance On-Premises In the Cloud
- 19. Converged Voice Functionality Lync delivers on critical voice features Lync(2010) Integrated conferencing experience More options for devices (including Enhanced 9-1-1 for NA lower cost) Survivable branch appliances Call park and malicious call trace Call admission control Additional data center survivability options Telephony and Unified Conferencing: Voice Mail Audio, Video, Web Microsoft Office Communications Microsoft Office Communications Server 2007 Instant Server 2007 R2 Messaging “Anywhere access” Desktop sharing IM and rich presence Dial-in audio conferencing Desktop integration Higher resolution video Voice features for mobile workers Single number reach Unified messaging with Microsoft Attendant console Exchange 2007 Response groups Audio and video conferencing SIP trunking Web conferencing (Microsoft Office Live Meeting client)
- 20. Redesigned Client – Lync 2010 Provide best-in-class end user experience and drive adoption Key Features • Contact Cards • Unified Contact Store • Activity Feeds • Fast Search • Skill Search • Frequent Contacts • Conversation View • Social Connector
- 21. Find and connect with the Stay connected with your network right people People Search Skill Search Unified Contact Store Activity Feed
- 22. Bring Conferencing to Everyone >> Whatever You Choose Wherever You Are As Much As You Like Web Conferencing Microsoft Lync™ 2010 and Inside your organization webcam Video Conferencing Telepresence systems Extending A/V-enabled rooms Desktop with webcam Existing conferencing room with audio/video (A/V) capability Mobile Audio Conferencing workforce Customers/partners Remote workers Telepresence and room systems Outside the firewall
- 23. Click to Communicate from Office Share your desktop Microsoft Reply to e-mail withwith Escalate to voice and video chatOutlook View presence withinIM a single click ®
- 24. Enterprise Voice – Client Improvements The power of digital communication at your workplace Key Features • Key Features • Separate phone environment • Voicemail access • Private line • Call delegation • Call routing • Call quality notification • Call park • Device transfer
- 25. Lync Server 2010 IP Phone Portfolio High Polycom CX3000 Polycom CX700 $ Mid Polycom CX600 Aastra 6725 iP Polycom CX500 Aastra 6721 iP Common Area IW desk IW desk Conference Room (Low) (High) Location
- 26. Lync Server 2010 offers customers multiple options to experience voice • Replace the PBX with a complete UC solution, like Sprint, Colombian National Police & Lionbridge Replace • Lync 2010 meets enterprise telephony requirements. • Connect to the PSTN via a SIP Trunk or gateway, and connect to any PBX during transition phase • Enhance the PBX with Full UC, like AT Kearney & Royal Dutch Shell • PBX phone left in place for transition, often with Simultaneous ringing used to have both Enhance Communicator and PBX phone ring. • Click-to-call an option for some users to initiate or answer calls using PBX phone (RCC) with feature loss including Mobile access. • Add conferencing, presence & IM to the PBX, like Intel • Audio, video, and web conferencing using Lync or audio and web conferencing using their existing Add PBX phone. New “Join From” feature rings the user’s PBX phone automatically. • Gives organization the option to easily enable the voice capability in the future, but does not provide full UC capabilities such as mobile voice.
- 27. Lync Architecture Monitoring & Other Server File CDR Roles Active Directory Share Public IM Clouds UC endpoints DMZ MSN AOL Yahoo Data Audio/V Inbound ideo Routing Outbound Routing Lync Voice Mail Routing Remote Consolidated Front-End Server(s) Users (Voice, M, Presence) Lync Edge Consolidated or Expanded Front End Server Advanced Hub Transport Unified Media GW Messaging PBX endpoints Federated Businesses (Mediation Server) Client Access Mailbox Server PSTN PBX Exchange 2010 with UM Voicemail Messaging
- 28. Enterprise Voice – Server The power of digital communication at your workplace. Key Features • Survivable branch appliance • Data center resiliency • Call admission control • Announcement service • Media bypass • E-911 for North America • Response group improvements • DISCUSS SBC
- 30. Decreasing Costs Unified Communications Bring Immediate Cost Savings Reduce Travel and Training Costs (20-40%) Replace internal meetings, in-person training and customer / partner visits with LiveMeeting Reduce Real Estate & Facility Costs (30-40%) Reduce office space per employee and improve space utilization with telework and remote working Reduce Telephony & Audio Conferencing Charges (10-40%) Replace long distance and audio conferencing call charges with VoIP and save the cost of office move for phones Reduce the Cost of Voice Mail (20-60%) Replace and consolidate disparate voice mail and fax systems with Unified Messaging Reduce IT Infrastructure and Administration Cost (up to 50%) Extend existing investment while optimizing IT infrastructure by consolidating servers and multiple vendor solutions Note: Cost savings above are based on customer interviews and calculations using the Forrester’s Total Economic Impact framework.
- 31. Environmental Sustainability Unified Communications Reduce Carbon Emissions & Energy Use Reduce Carbon From Business Travel & Commuting Replace travel & commuting with interactive virtual meetings using web, video and audio conferencing. Reduce Carbon from Office Buildings Reduce office space by enabling Telework and remote working. Reduce Power Consumption Reduce electricity consumption through the user of USB phones, which consume far less power than conventional phones. Power Consumption Cost Scenario Time Usage Cost per Cost per day 50,000 Device Watts KW (hrs) (KWH) KWH per device devices Annual IP Phone 1 7 0.007 24 0.168 $0.15 $0.03 $1,260 $459,900 IP Phone 2 12 0.012 24 0.288 $0.15 $0.04 $2,160 $788,400 Catalina 0 0 0 0 0 0 0 0
- 32. Next Steps Sign up for a free Schedule a one on Explore a Quick trial of the online one Lync Solution Start deployment service Briefing option to get you started Learn more about Go deeper on Lync Complete the Lync at in the Microsoft Survey Form www.microsoft.co TechNet library m/lync First 5 qualifying companies who request a solution briefing will receive Free Lync Enpoints and $2,000 from Sentri toward a Proof of Concept of 250 users or more.