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info@multisoftvirtualacademy.com www.multisoftvirtualacademy.com (+91) 8130-666-206
ServiceNow Software Asset
Management Training
Certification
info@multisoftvirtualacademy.com www.multisoftvirtualacademy.com (+91) 8130-666-206
About Multisoft
Take your skills to next level with Multisoft Virtual Academy, one of the leading
certification training providers in the market. Collaborating with top technology
companies, we offer world-class one-on-one and corporate trainings to empower
professionals and businesses around the world. Delivering high-quality trainings through
Multisoft’s global subject matter experts, we offer more than 1500 courses in various
domains. Multisoft offers tailored corporate training; project Based Training,
comprehensive learning solution with lifetime e-learning access, after training support
and globally recognized training certificates.
About Course
ServiceNow Software Asset Management (SAM) training course by Multisoft Virtual
Academy is a module within the ServiceNow platform designed to help organizations
manage and optimize their software assets throughout their lifecycle. It is part of
ServiceNow's IT Service Management (ITSM) suite and assists in handling various tasks
related to software asset management.
info@multisoftvirtualacademy.com www.multisoftvirtualacademy.com (+91) 8130-666-206
Module 1: Introduction to Software Asset Management
 Explain Software Asset Management and its supporting process architecture
 Identify the plugins and roles that support Software Asset Management on the
ServiceNow platform
 Describe ServiceNow’s Software Asset Management product
 Software Asset Management Introduction
 Software Asset Management Process Architecture
 Software Asset Management Application Overview
 Software Asset Management Requirement Recommended Practices
 Lab 1.1: Prepare the SAM environment
Module 2: Trustworthy Data
 Describe data used to support Software Asset Management in ServiceNow
 Demonstrate software data import options
 Explain software discovery and normalization
 Introduction to Software Asset Data
 Import Software Entitlements
 Import Software Data Using System Import Sets
 Software Discovery
 Software Discovery Model Normalization
 Content Service and Job Results
 Lab 2.1: Import software entitlement data
 Lab 2.2: Import software installation data
 Lab 2.3: Review software discovery results
 Lab 2.4: Normalize software discovery models
 Lab 2.5: Content Service and job results
info@multisoftvirtualacademy.com www.multisoftvirtualacademy.com (+91) 8130-666-206
Module 3: Practical Management
 Demonstrate the components of software products, models, entitlements, and
allocations
 Describe software license metrics and their value to software entitlements
 Illustrate knowledge of software reconciliation and associated results
 Software License Management Introduction
 Software Products and Models
 Software License Metrics
 Software Entitlements
 Software Allocations
 Software Reconciliation
 Lab 3.1: Manage software products and models
 Lab 3.2: Manage software entitlements and allocations
 Lab 3.3: Reconcile software
Module 4: Operational Integration
 Describe software license contracts and their relationship to software entitlement
 Use catalogs, procurement and change management to support Software Asset
Management
 Demonstrate software remediation
 Operational Integration Introduction
 Software License Contracts
 Software Spend
 License Change Projection
 Software Request
 Software Sourcing
info@multisoftvirtualacademy.com www.multisoftvirtualacademy.com (+91) 8130-666-206
 Software Remediation
 Lab 4.1: Create software license contract
 Lab 4.2 Analyze software spend
 Lab 4.3: Calculate license change projection costs
 Lab 4.4: Publish and request software
 Lab 4.5: Source and receive a software request
 Lab 4.6: Remediate software licensing
Module 5: Strategic Conformance
 Discuss software model lifecycle capabilities
 Describe optimization of software installations
 Explain software asset management retirement and expiration activities
 Software Model Lifecycle
 Software Installation Optimization
 Software Retirement
 Lab 5.1: Manage software model lifecycles
 Lab 5.2: Optimize software installations
 Lab 5.3: Manage software retirement
Module 6: Reporting and Analytics
 Explain Performance Analytics for Software Asset Management
 Discuss the differences between analytics and reporting
 Describe Software Asset Management dashboards and content
 Software Asset Analytics Dashboards
 Software Asset Management Publisher Dashboards
 Software Asset Management Subscription Dashboards
 Software Asset Management Other Dashboards

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ServiceNow Software Asset Management - PPT.docx

  • 1. [email protected] www.multisoftvirtualacademy.com (+91) 8130-666-206 ServiceNow Software Asset Management Training Certification
  • 2. [email protected] www.multisoftvirtualacademy.com (+91) 8130-666-206 About Multisoft Take your skills to next level with Multisoft Virtual Academy, one of the leading certification training providers in the market. Collaborating with top technology companies, we offer world-class one-on-one and corporate trainings to empower professionals and businesses around the world. Delivering high-quality trainings through Multisoft’s global subject matter experts, we offer more than 1500 courses in various domains. Multisoft offers tailored corporate training; project Based Training, comprehensive learning solution with lifetime e-learning access, after training support and globally recognized training certificates. About Course ServiceNow Software Asset Management (SAM) training course by Multisoft Virtual Academy is a module within the ServiceNow platform designed to help organizations manage and optimize their software assets throughout their lifecycle. It is part of ServiceNow's IT Service Management (ITSM) suite and assists in handling various tasks related to software asset management.
  • 3. [email protected] www.multisoftvirtualacademy.com (+91) 8130-666-206 Module 1: Introduction to Software Asset Management  Explain Software Asset Management and its supporting process architecture  Identify the plugins and roles that support Software Asset Management on the ServiceNow platform  Describe ServiceNow’s Software Asset Management product  Software Asset Management Introduction  Software Asset Management Process Architecture  Software Asset Management Application Overview  Software Asset Management Requirement Recommended Practices  Lab 1.1: Prepare the SAM environment Module 2: Trustworthy Data  Describe data used to support Software Asset Management in ServiceNow  Demonstrate software data import options  Explain software discovery and normalization  Introduction to Software Asset Data  Import Software Entitlements  Import Software Data Using System Import Sets  Software Discovery  Software Discovery Model Normalization  Content Service and Job Results  Lab 2.1: Import software entitlement data  Lab 2.2: Import software installation data  Lab 2.3: Review software discovery results  Lab 2.4: Normalize software discovery models  Lab 2.5: Content Service and job results
  • 4. [email protected] www.multisoftvirtualacademy.com (+91) 8130-666-206 Module 3: Practical Management  Demonstrate the components of software products, models, entitlements, and allocations  Describe software license metrics and their value to software entitlements  Illustrate knowledge of software reconciliation and associated results  Software License Management Introduction  Software Products and Models  Software License Metrics  Software Entitlements  Software Allocations  Software Reconciliation  Lab 3.1: Manage software products and models  Lab 3.2: Manage software entitlements and allocations  Lab 3.3: Reconcile software Module 4: Operational Integration  Describe software license contracts and their relationship to software entitlement  Use catalogs, procurement and change management to support Software Asset Management  Demonstrate software remediation  Operational Integration Introduction  Software License Contracts  Software Spend  License Change Projection  Software Request  Software Sourcing
  • 5. [email protected] www.multisoftvirtualacademy.com (+91) 8130-666-206  Software Remediation  Lab 4.1: Create software license contract  Lab 4.2 Analyze software spend  Lab 4.3: Calculate license change projection costs  Lab 4.4: Publish and request software  Lab 4.5: Source and receive a software request  Lab 4.6: Remediate software licensing Module 5: Strategic Conformance  Discuss software model lifecycle capabilities  Describe optimization of software installations  Explain software asset management retirement and expiration activities  Software Model Lifecycle  Software Installation Optimization  Software Retirement  Lab 5.1: Manage software model lifecycles  Lab 5.2: Optimize software installations  Lab 5.3: Manage software retirement Module 6: Reporting and Analytics  Explain Performance Analytics for Software Asset Management  Discuss the differences between analytics and reporting  Describe Software Asset Management dashboards and content  Software Asset Analytics Dashboards  Software Asset Management Publisher Dashboards  Software Asset Management Subscription Dashboards  Software Asset Management Other Dashboards