BUSINESSBUSINESS
START-UPSTART-UP
SYLLABUSSYLLABUS
 11. THE BUSINESS ENVIRONMENT. THE BUSINESS ENVIRONMENT
Meaning – Scope and Characteristics – ImportanceMeaning – Scope and Characteristics – Importance
for economic policies and decisions in thefor economic policies and decisions in the
Organisation -Organisation - Types of business environmentTypes of business environment
 2. THE INDIVIDUAL AS AN2. THE INDIVIDUAL AS AN
ENTREPRENEURENTREPRENEUR
Definition- The qualities and skills of a successfulDefinition- The qualities and skills of a successful
entrepreneurentrepreneur
 3. STARTING AND RUNNING A3. STARTING AND RUNNING A
BUSINESS -BUSINESS - Business plan - definition- How toBusiness plan - definition- How to
write a business planwrite a business plan
 4. RISKS IN A NEW BUSINESS4. RISKS IN A NEW BUSINESS
Definition – TypesDefinition – Types
 5. BUSINESS ETHICS5. BUSINESS ETHICS
Meaning – Scope and Characteristics – Importance
Business EnvironmentBusiness Environment
What is Business..??What is Business..??
 Business may beBusiness may be
understood as the organisedunderstood as the organised
efforts of enterprises toefforts of enterprises to
supply consumers withsupply consumers with
goods and services for agoods and services for a
profitprofit
Purpose of a businessPurpose of a business
 All businesses share the sameAll businesses share the same
purpose: TO EARN PROFITSpurpose: TO EARN PROFITS
 But other purposes are:But other purposes are:
Supplying goods and servicesSupplying goods and services
to the society; creating jobto the society; creating job
opportunities; offer of betteropportunities; offer of better
quality of life; contributing to thequality of life; contributing to the
economiceconomic growth of the country.growth of the country.
Business objectivesBusiness objectives
Before we describe businessBefore we describe business
objectives, it is desirable to be clearobjectives, it is desirable to be clear
about related conceptsabout related concepts

VisionVision

Mission &ObjectivesMission &Objectives
VISION: A Vision is a broadVISION: A Vision is a broad
explanation of why the firm existsexplanation of why the firm exists
and where it is trying to lead.and where it is trying to lead.
A vision gives the organisation aA vision gives the organisation a
sense of purpose and a set ofsense of purpose and a set of
values that unite employees in avalues that unite employees in a
common destiny.common destiny.
Creating the VisionCreating the Vision
 Establishing GoalsEstablishing Goals
VisioningVisioning
One of the most important things to doOne of the most important things to do
in the preparation stage is toin the preparation stage is to
VISUALIZE things in your mindVISUALIZE things in your mind
Mayor Rudolph GiulianiMayor Rudolph Giuliani
Visioning vs PlanningVisioning vs Planning
VisioningVisioning
− proactive plan forproactive plan for
the futurethe future
− It is a view of theIt is a view of the
future thatfuture that
everyone caneveryone can
believe in.believe in.
PlanningPlanning
-
process thatprocess that
provides specificprovides specific
direction anddirection and
meaning to themeaning to the
day-to-dayday-to-day
activities.activities.
-
strategic planningstrategic planning
places theplaces the
strategic vision intostrategic vision into
motion.motion.
A Vision StatementA Vision Statement
-- Says what you want out of Business.Says what you want out of Business.
- Details principles and beliefs.- Details principles and beliefs.
- Gives you the power to create and- Gives you the power to create and
design your business around yourdesign your business around your
values.values.
In SummaryIn Summary
You have to have a plan for success !!!You have to have a plan for success !!!
It starts with a visionIt starts with a vision
You get the vision by reaching eachYou get the vision by reaching each
goal.goal.
You reach goals by hard work,You reach goals by hard work,
dedication, and perseverance.dedication, and perseverance.
ObjectivesObjectives
 Objectives render missionObjectives render mission
statements more concrete.statements more concrete.
 Mission statements seek to make aMission statements seek to make a
vision more specific and Objectivesvision more specific and Objectives
are attempts to make missionare attempts to make mission
statements more concrete.statements more concrete.
 Objectives therefore, represent theObjectives therefore, represent the
operational side of an organisation.operational side of an organisation.
Start up ppt
 Profit:Profit: Profit is the main incentive,Profit is the main incentive,
motivator, strong sustainer, judiciousmotivator, strong sustainer, judicious
allocator of resources, objective indicator ofallocator of resources, objective indicator of
productivity and a solid basis for growth,productivity and a solid basis for growth,
expansion and survival.expansion and survival.
 Growth:Growth: Business should grow in allBusiness should grow in all
directions over a period of time. Thedirections over a period of time. The
strategies adopted to achieve growth are:strategies adopted to achieve growth are:
 (a) add more products/markets;(a) add more products/markets;
 (b) diversify into new areas;(b) diversify into new areas;
 (c) increase market share;(c) increase market share;
 (d) cut down costs and increase(d) cut down costs and increase
productivity.productivity.
Power:Power: Business houses have vastBusiness houses have vast
resources at its command. Theseresources at its command. These
resources confer enormous economic andresources confer enormous economic and
political power on owners and managers ofpolitical power on owners and managers of
business ventures.business ventures.
Employee satisfaction & DevelopmentEmployee satisfaction & Development::
Concern for employees continues to be anConcern for employees continues to be an
important aspect of managementimportant aspect of management
Quality products & servicesQuality products & services: Those who: Those who
insisted on and persisted in quality survivedinsisted on and persisted in quality survived
competition and stayed ahead of others incompetition and stayed ahead of others in
the market. Persistent quality of productsthe market. Persistent quality of products
earns brand loyalty, a vital ingredient ofearns brand loyalty, a vital ingredient of
success.success.
Market Leadership:Market Leadership: To earn marketTo earn market
leadership, innovation is the key factor.leadership, innovation is the key factor.
Innovation may be in product, advertising,Innovation may be in product, advertising,
distribution, finance or in any other field.distribution, finance or in any other field.
Challenging:Challenging: Business offers vast scopeBusiness offers vast scope
and poses formidable challenges.and poses formidable challenges.
Joy of creation:Joy of creation: It is through businessIt is through business
strategies new ideas and innovations arestrategies new ideas and innovations are
given a shape and are converted intogiven a shape and are converted into
useful products and services for the benefituseful products and services for the benefit
of customers.of customers.
Service to society:Service to society: Business is a part ofBusiness is a part of
society and has several obligations towardssociety and has several obligations towards
it.it.
Good Corporate citizenship:Good Corporate citizenship: It implies thatIt implies that
the business unit complies with the rules ofthe business unit complies with the rules of
the land, pays taxes to the governmentthe land, pays taxes to the government
regularly, discharges its obligations toregularly, discharges its obligations to
society and cares for its employees andsociety and cares for its employees and
customers.customers.
What is environment..??What is environment..??
 Circumstances, influences, stresses,Circumstances, influences, stresses,
and competitive, cultural,and competitive, cultural,
demographic, economic, natural, political,demographic, economic, natural, political,
regulatory, andregulatory, and
technological factors (called environmentaltechnological factors (called environmental
factors) that effect the survival, operations,factors) that effect the survival, operations,
and growth of an organization.and growth of an organization.
Business EnvironmentBusiness Environment
 Definition of Business environment byDefinition of Business environment by
Davis Keith “Davis Keith “ The Aggregate of allThe Aggregate of all
conditions events and influences thatconditions events and influences that
surround and affect business.”surround and affect business.”
 Business environment refers to all thoseBusiness environment refers to all those
internal and external factors that have ainternal and external factors that have a
bearing on the business.bearing on the business.
Characteristics ofCharacteristics of
Business environment.Business environment.
 Business is the surrounding situation thatBusiness is the surrounding situation that
affect the business.affect the business.
 Business environment is very Complex andBusiness environment is very Complex and
needs a deep study.needs a deep study.
 Dynamic nature is one of the part of businessDynamic nature is one of the part of business
environment. Study of changes is veryenvironment. Study of changes is very
important for the business.important for the business.
 Environment = Opportunities & ThreatsEnvironment = Opportunities & Threats
 Environment is very complicated and Hence itEnvironment is very complicated and Hence it
needs minute study.needs minute study.
 Changes in the environment cant be done byChanges in the environment cant be done by
one businessman. Businessman has toone businessman. Businessman has to
adjust to the environment.adjust to the environment.
 Creates framework for business.Creates framework for business.
 It’s a challenge and an opportunity for theIt’s a challenge and an opportunity for the
business man and its study can help make orbusiness man and its study can help make or
brake the business.brake the business.
 As the business environment is very complexAs the business environment is very complex
and cannot be changed hence It needsand cannot be changed hence It needs
adaptability.adaptability.
Characteristics ofCharacteristics of
Business environment.Business environment.
Need & Importance ofNeed & Importance of
Business Environment.Business Environment.
 The study of Business Environment helpsThe study of Business Environment helps
keeping the business flexible.keeping the business flexible.
 To exploit business opportunities fully.To exploit business opportunities fully.
 To make business socially acceptable.To make business socially acceptable.
 To keep the business enterprise alert.To keep the business enterprise alert.
 To maintain adaptability to socio-economicTo maintain adaptability to socio-economic
changes.changes.
 To understand future problems and prospects.To understand future problems and prospects.
 To ensure optimum utilization of resources.To ensure optimum utilization of resources.
need & Importance ofneed & Importance of
Business Environment.Business Environment.
Types of BusinessTypes of Business
Environment.Environment.
Three different levels of BusinessThree different levels of Business
Environment are as follows:Environment are as follows:
 Internal EnvironmentInternal Environment
 Micro EnvironmentMicro Environment
 Macro EnvironmentMacro Environment
INTERNAL ENVIRONMENTINTERNAL ENVIRONMENT
The important internal factors which have aThe important internal factors which have a
bearing on the strategy and otherbearing on the strategy and other
decisions are:decisions are:
1.1. Value systemValue system
2.2. Mission & ObjectivesMission & Objectives
3.3. Management Structure & NatureManagement Structure & Nature
4.4. Internal Power relationshipInternal Power relationship
5.5. Human resourcesHuman resources
6.6. Company image & Brand equityCompany image & Brand equity
MICRO ENVIRONMENTMICRO ENVIRONMENT
The micro environment consists of the actors in theThe micro environment consists of the actors in the
company’s immediate environment that affect thecompany’s immediate environment that affect the
performance of the company.performance of the company.
 Suppliers:Suppliers: Suppliers are the important force in theSuppliers are the important force in the
task environment of a business. Multiple sources oftask environment of a business. Multiple sources of
supply often help to reduce risks.supply often help to reduce risks.
 Customers:Customers: To succeed in capturing customers, aTo succeed in capturing customers, a
business must try its best to know what people wantbusiness must try its best to know what people want
and will buy.and will buy.
 Labour:Labour: The labour force is organised in the formThe labour force is organised in the form
of trade unions. The trade unions interact with theof trade unions. The trade unions interact with the
management & pressurise the management for themanagement & pressurise the management for the
fulfilment of their demands.fulfilment of their demands.
Competitors:Competitors: Competitors play a vital role inCompetitors play a vital role in
running the business enterprise. There arerunning the business enterprise. There are
various types of competitions:various types of competitions:
 Desire competition: Under this type ofDesire competition: Under this type of
competition the primary task is to influencecompetition the primary task is to influence
the basic desire of the customer.the basic desire of the customer.
 Generic competition: The competitionGeneric competition: The competition
among alternatives which satisfy aamong alternatives which satisfy a
particular category of desire is calledparticular category of desire is called
generic competition.generic competition.
 Product form competition: In this type ofProduct form competition: In this type of
competition, the consumer has to choosecompetition, the consumer has to choose
between different forms of the product.between different forms of the product.
 Brand competition: The competitionBrand competition: The competition
between different brands of the samebetween different brands of the same
product.product.
Taking into consideration these differentTaking into consideration these different
factors every marketer should strive tofactors every marketer should strive to
create primary and relative demand for hiscreate primary and relative demand for his
product.product.
Regulating agencies: The regulators includeRegulating agencies: The regulators include
government departments and othergovernment departments and other
organizations which monitor the activitiesorganizations which monitor the activities
of business.of business.
MACRO ENVIRONMENTMACRO ENVIRONMENT
Types of BusinessTypes of Business
EnvironmentEnvironment
The macro forces are, generally, moreThe macro forces are, generally, more
uncontrollable than the micro forces.uncontrollable than the micro forces.
Important macro environment factorsImportant macro environment factors
includes:includes:
Political Environment.Political Environment.
Economic Environment.Economic Environment.
Social Environment.Social Environment.
Technological Environment.Technological Environment.
Natural Environment.Natural Environment.
International Environment.International Environment.
Demographic Environment.Demographic Environment.
ECONOMIC ENVIRONMENTECONOMIC ENVIRONMENT
The survival & success of a businessThe survival & success of a business
enterprise is finally decided by theenterprise is finally decided by the
economic environment & various marketeconomic environment & various market
conditions. The important externalconditions. The important external
factors that affect the economicfactors that affect the economic
environment of a business are asenvironment of a business are as
follows:follows:
 Economic conditionsEconomic conditions
 Economic policiesEconomic policies
 Economic growthEconomic growth
 Interest ratesInterest rates
 Currency exchange rates.Currency exchange rates.
SOCIO-CULTURALSOCIO-CULTURAL
ENVIRONMENTENVIRONMENT
It is very comprehensive because it mayIt is very comprehensive because it may
include the total social factors withininclude the total social factors within
which an organisation operates.which an organisation operates.
 Socio-cultural environment may includeSocio-cultural environment may include
expectations of the society fromexpectations of the society from
business, attitudes of society towardsbusiness, attitudes of society towards
business & its management, viewsbusiness & its management, views
towards achievement of work, viewstowards achievement of work, views
towards structure, responsibility &towards structure, responsibility &
organisational positions, views towardsorganisational positions, views towards
customs, & labour mobility & level ofcustoms, & labour mobility & level of
educationeducation..
NATURAL ENVIRONMENTNATURAL ENVIRONMENT
It includes geographical & ecological factors.It includes geographical & ecological factors.
Almost every aspect of businessAlmost every aspect of business
depends upon natural environment.depends upon natural environment.
 Manufacturing depends on physicalManufacturing depends on physical
inputs.inputs.
 Mining depends on natureMining depends on nature
 Agriculture depends on nature.Agriculture depends on nature.
 Trade between two regions depends onTrade between two regions depends on
geographical factors.geographical factors.
 Topographical factors may affect theTopographical factors may affect the
demand pattern.demand pattern.
DEMOGRAPHICDEMOGRAPHIC
ENVIRONMENTENVIRONMENT
It includes:It includes:
 Size, growth rate, age composition, sexSize, growth rate, age composition, sex
composition etc., of populationcomposition etc., of population
 Family sizeFamily size
 Caste, religion,Caste, religion,
 Educational level...etcEducational level...etc
TECHNOLOGICALTECHNOLOGICAL
ENVIRONMENTENVIRONMENT
Business has to adopt technological changesBusiness has to adopt technological changes
from time to time. Every businessfrom time to time. Every business
enterprise has two basic functions i.e.,enterprise has two basic functions i.e.,
 Marketing &Marketing &
 Innovation.Innovation.
Technological environment also includesTechnological environment also includes
research base decisions.research base decisions.
The fast changes in technology also createThe fast changes in technology also create
problems for enterprises as these renderproblems for enterprises as these render
plants and products obsolete quickly.plants and products obsolete quickly.
International EnvironmentInternational Environment
Implications of global or internationalImplications of global or international
environment are as follows:environment are as follows:
 Companies are forced to view businessCompanies are forced to view business
issues from a global perspective.issues from a global perspective.
 Safe & protected markets are no longerSafe & protected markets are no longer
there.there.
 Learning of foreign languages is a mustLearning of foreign languages is a must
for every business manager.for every business manager.
 Acquiring familiarity with foreignAcquiring familiarity with foreign
currencies is also a must.currencies is also a must.
THE INDIVIDUAL ASTHE INDIVIDUAL AS
AN ENTREPRENEURAN ENTREPRENEUR
 What is “entrepreneurship”?What is “entrepreneurship”?
 Why be an entrepreneur? Why not?Why be an entrepreneur? Why not?
 Categories of EntrepreneursCategories of Entrepreneurs
 Characteristics and Skills of anCharacteristics and Skills of an
EntrepreneurEntrepreneur
Entrepreneurship - SomeEntrepreneurship - Some
Modern DefinitionsModern Definitions
 Scott Shane (Case WesternScott Shane (Case Western) –) –
“Entrepreneurship is an activity that“Entrepreneurship is an activity that
involves the discovery, evaluation andinvolves the discovery, evaluation and
exploitation of opportunities to introduceexploitation of opportunities to introduce
new goods and services, ways ofnew goods and services, ways of
organizing, markets, processes, and neworganizing, markets, processes, and new
materials through organizing efforts thatmaterials through organizing efforts that
previously had not existed.”previously had not existed.”
 Howard Stevenson (Harvard)Howard Stevenson (Harvard) – “.. The– “.. The
pursuit of opportunity without regard topursuit of opportunity without regard to
resources currently controlled.”resources currently controlled.”
• AnAn entrepreneurentrepreneur is a person who seeks ais a person who seeks a
profitable opportunity and takes theprofitable opportunity and takes the
necessary risks to set up and operate anecessary risks to set up and operate a
business.business.
• Differ from many small-business owners inDiffer from many small-business owners in
their strongtheir strong desire to make theirdesire to make their
business grow.business grow.
• Differ from managers through theirDiffer from managers through their
overriding responsibility to use theoverriding responsibility to use the
resources of the organization toresources of the organization to
accomplish their goals.accomplish their goals.
• Willing to take risksWilling to take risks..
QUESTIONQUESTION
 Why be an entrepreneur?Why be an entrepreneur?
 What do you think?What do you think?
Why should you beWhy should you be
interested?interested?
 Many young people have succeeded:Many young people have succeeded:
 Michael Dell - Dell ComputersMichael Dell - Dell Computers
 Frank Carney - Pizza HutFrank Carney - Pizza Hut
 Fred De Luca - Subway.Fred De Luca - Subway.
 Kristy Taylor - SkinCareRx.comKristy Taylor - SkinCareRx.com
 Opportunity to reap large profitsOpportunity to reap large profits
Why should you beWhy should you be
interested?interested?
 Invulnerability of YouthInvulnerability of Youth
 Confident, resilient, and ignorantConfident, resilient, and ignorant
 Minimum exposure to failureMinimum exposure to failure
 Limited ResponsibilityLimited Responsibility
 Marriage, children, car, home, etc.Marriage, children, car, home, etc.
suggest higher opportunity costs ifsuggest higher opportunity costs if
failurefailure
 Physical and Emotional StrengthPhysical and Emotional Strength
 Better ability to burn the candle at bothBetter ability to burn the candle at both
endsends
Why should you beWhy should you be
interested?interested?
 Available ResourcesAvailable Resources
 Many are waiting for you to ask for help.Many are waiting for you to ask for help.
 Take advantage of your “harmless”Take advantage of your “harmless”
appearanceappearance
 Opportunity to control own destinyOpportunity to control own destiny
 Opportunity to reach your full potentialOpportunity to reach your full potential
 Opportunity to make a differenceOpportunity to make a difference
Why NOT to be anWhy NOT to be an
EntrepreneurEntrepreneur
 Uncertainty of incomeUncertainty of income
 Risk of losing entire invested capitalRisk of losing entire invested capital
 Lower quality of life until business getsLower quality of life until business gets
establishedestablished
 High levels of stressHigh levels of stress
 Complete responsibilityComplete responsibility
Why People BecomeWhy People Become
EntrepreneursEntrepreneurs
Why People BecomeWhy People Become
EntrepreneursEntrepreneurs
 Being your Own BossBeing your Own Boss
 Self-management is the motivation thatSelf-management is the motivation that
drives many entrepreneurs.drives many entrepreneurs.
 Financial SuccessFinancial Success
 Entrepreneurs are wealth creators.Entrepreneurs are wealth creators.
 Job SecurityJob Security
 Over the past ten years, largeOver the past ten years, large
companies have eliminated more jobscompanies have eliminated more jobs
than they have created.than they have created.
 Quality of LifeQuality of Life
 Starting a business gives the founderStarting a business gives the founder
some choice over when, where, andsome choice over when, where, and
how to work.how to work.
The Environment forThe Environment for
EntrepreneurshipEntrepreneurship
GlobalizationGlobalization
The rapid globalization of business
has created many
Characteristics ofCharacteristics of
EntrepreneursEntrepreneurs
Characteristics ofCharacteristics of
EntrepreneursEntrepreneurs
Not everyone wants to be an entrepreneurNot everyone wants to be an entrepreneur
and run their own business. Being anand run their own business. Being an
entrepreneur requires specific characteristicsentrepreneur requires specific characteristics
and skills that are often achieved throughand skills that are often achieved through
education, hard work, and planning.education, hard work, and planning.
Risk TakerRisk Taker - Businesses face risk.- Businesses face risk.
Entrepreneurs minimize risk throughEntrepreneurs minimize risk through
research, planning, and skill development.research, planning, and skill development.
PerceptivePerceptive - Entrepreneurs view problems as- Entrepreneurs view problems as
opportunities and challenges.opportunities and challenges.
CuriousCurious- Entrepreneurs like to know how- Entrepreneurs like to know how
things work. They take the time and initiativethings work. They take the time and initiative
to pursue the unknown.to pursue the unknown.
ImaginativeImaginative - Entrepreneurs are creative.- Entrepreneurs are creative.
They imagine solutions to problems thatThey imagine solutions to problems that
encourage them to create new products andencourage them to create new products and
generate ideas.generate ideas.
Persistent-Persistent- True entrepreneurs faceTrue entrepreneurs face
bureaucracy, make mistakes, receivebureaucracy, make mistakes, receive
criticism, and deal with money, family, orcriticism, and deal with money, family, or
stress problems. But they still stick to theirstress problems. But they still stick to their
dreams of seeing the venture succeed.dreams of seeing the venture succeed.
Goal-settingGoal-setting - Entrepreneurs are motivated- Entrepreneurs are motivated
by the excitement of staring a new business.by the excitement of staring a new business.
Once achieved, they seek out new goals orOnce achieved, they seek out new goals or
ventures to try.ventures to try.
HardworkingHardworking - Entrepreneurs need a great- Entrepreneurs need a great
deal of energy to see a venture start anddeal of energy to see a venture start and
succeed. Yet they are not deterred by thesucceed. Yet they are not deterred by the
long hours to achieve their goal.long hours to achieve their goal.
Self-confidentSelf-confident - Entrepreneurs believe in- Entrepreneurs believe in
themselves. Their self-confidence takes carethemselves. Their self-confidence takes care
of any doubts they may have.of any doubts they may have.
FlexibleFlexible - Entrepreneurs must be flexible in- Entrepreneurs must be flexible in
order to adapt to changing trends, markets,order to adapt to changing trends, markets,
technologies, rules, and economictechnologies, rules, and economic
environments.environments.
IndependentIndependent - An entrepreneur’s desire for- An entrepreneur’s desire for
control and the ability to make decisions oftencontrol and the ability to make decisions often
makes it difficult for them to work in amakes it difficult for them to work in a
controlled environment.controlled environment.
Entrepreneurial SkillsEntrepreneurial Skills
A skill is the ability to do something specific orA skill is the ability to do something specific or
to translate knowledge into action.to translate knowledge into action.
Research SkillsResearch Skills: Entrepreneurs need to: Entrepreneurs need to
identify what they need to know and useidentify what they need to know and use
research techniques to obtain it.research techniques to obtain it.
Gathering InformationGathering Information
• Reliable and relevant sources ofReliable and relevant sources of
information may include: books,information may include: books,
periodicals, indexes and databases, theperiodicals, indexes and databases, the
Internet, consultants, professionals,Internet, consultants, professionals,
schools.schools.
Relationship SkillsRelationship Skills: Running a business means: Running a business means
building good relationships with staff, suppliers,building good relationships with staff, suppliers,
and customers.and customers.
Staff RelationshipsStaff Relationships : Employees need to feel: Employees need to feel
that they are treated fairly, are rewarded for theirthat they are treated fairly, are rewarded for their
efforts, and have their needs met.efforts, and have their needs met.
Supplier RelationshipsSupplier Relationships: Communication is the: Communication is the
most important relationship skill required to dealmost important relationship skill required to deal
with suppliers. They act as sources ofwith suppliers. They act as sources of
information for the new business. Suppliers alsoinformation for the new business. Suppliers also
require feedback to know how to improve theirrequire feedback to know how to improve their
service.service.
Customer RelationshipsCustomer Relationships: In an entrepreneurial: In an entrepreneurial
business, the customer is the “boss” and the keybusiness, the customer is the “boss” and the key
to the business’ success. Therefore, theto the business’ success. Therefore, the
entrepreneur and his or her staff must develop aentrepreneur and his or her staff must develop a
positive relationship with the customerpositive relationship with the customer
STARTING ANDSTARTING AND
RUNNING ARUNNING A
BUSINESSBUSINESS
Entrepreneurs StartEntrepreneurs Start
Businesses:Businesses:
 To Capitalize on an InventionTo Capitalize on an Invention
 To Pursue a PassionTo Pursue a Passion
 To Be Their Own BossTo Be Their Own Boss
 To Get RichTo Get Rich
---All Need an Exit Strategy---All Need an Exit Strategy
Why develop aWhy develop a
Business Plan?Business Plan?
““All the work you do in thinking up your idea,All the work you do in thinking up your idea,
testing it, studying it, and producing it, hastesting it, studying it, and producing it, has
been for nothingbeen for nothing if you can’t sell itif you can’t sell it..
Whether you start you own business toWhether you start you own business to
produce and sell your invention,produce and sell your invention,
subcontract out the manufacturing part, orsubcontract out the manufacturing part, or
sell your rights in return for a percentage ofsell your rights in return for a percentage of
the proceeds, you need a business plan.”the proceeds, you need a business plan.”
- Pamela Riddle Bird, PhD, Inventing- Pamela Riddle Bird, PhD, Inventing
For DummiesFor Dummies
Why develop aWhy develop a
Business Plan?Business Plan?
““AA business planbusiness plan is vital for enterprisesis vital for enterprises
needing investment, grant funding orneeding investment, grant funding or
significant borrowing; more so forsignificant borrowing; more so for
innovation ventures, as the greater numberinnovation ventures, as the greater number
of ‘unknowns’ makes it even harder toof ‘unknowns’ makes it even harder to
attract backing. But don’t make theattract backing. But don’t make the
mistake of thinking that only other peoplemistake of thinking that only other people
need your business plan. It’s primarily aneed your business plan. It’s primarily a
tool to reveal possibly awkward truthstool to reveal possibly awkward truths
about your business to you.”about your business to you.”
-- a Creative Investora Creative Investor
Definition:Definition:
AA business planbusiness plan is a formal statement of ais a formal statement of a
set of business goals, the reasons youset of business goals, the reasons you
believed they are attainable, and the planbelieved they are attainable, and the plan
for reaching those goals. It may alsofor reaching those goals. It may also
contain background information about thecontain background information about the
organization or team attempting to reachorganization or team attempting to reach
those goals.those goals.
Types of PlansTypes of Plans
 Summary PlanSummary Plan
 10 pages, 3 important points10 pages, 3 important points
 Comprehensive PlanComprehensive Plan
 10-40 pages, seeking capital or10-40 pages, seeking capital or
alliancesalliances
 Operational PlanOperational Plan
 40+ pages, for going concerns, part of40+ pages, for going concerns, part of
an annual processan annual process
The Summary PlanThe Summary Plan
 The BusinessThe Business
 Legal Structure, Products or Services,Legal Structure, Products or Services,
Management, Personnel, RecordManagement, Personnel, Record
KeepingKeeping
 MarketingMarketing
 Target Market, Competition, AdvertisingTarget Market, Competition, Advertising
 FinancialsFinancials
 Summary of Needs, Use of Funds, 3Summary of Needs, Use of Funds, 3
Year Cash Flow Projections, IncomeYear Cash Flow Projections, Income
ProjectionsProjections
Business Plan ContentBusiness Plan Content
 Executive SummaryExecutive Summary
 Company DescriptionCompany Description
 Product/Services DescriptionProduct/Services Description
 Industry OverviewIndustry Overview
 Market AnalysisMarket Analysis
 CompetitorsCompetitors
Business Plan ContentBusiness Plan Content
 CustomersCustomers
 Marketing and Sales PlansMarketing and Sales Plans
 DevelopmentDevelopment
 OperationsOperations
 ManagementManagement
Business Plan ContentBusiness Plan Content
 PersonnelPersonnel
 Financial SummaryFinancial Summary
 FinancialsFinancials
 OfferingOffering
 AppendicesAppendices
Executive SummaryExecutive Summary
 A mini-business plan in one or two pagesA mini-business plan in one or two pages
 Highlights the most important points of yourHighlights the most important points of your
business planbusiness plan
 It is NOT an introduction to the planIt is NOT an introduction to the plan
 It must grab your reader, and enticeIt must grab your reader, and entice
him/her to read furtherhim/her to read further
Executive SummaryExecutive Summary
 Identify the company, its background,Identify the company, its background,
structure and locationstructure and location
 Describe what the company does, and theDescribe what the company does, and the
market it servesmarket it serves
 Describe the market potential for theDescribe the market potential for the
company’s products and services, marketcompany’s products and services, market
trends, etc.trends, etc.
Executive SummaryExecutive Summary
 Outline the backgrounds and experience ofOutline the backgrounds and experience of
the top management teamthe top management team
 Describe the funding required, theDescribe the funding required, the
purposes for which it will be used, thepurposes for which it will be used, the
collateral available (if for a lender), and thecollateral available (if for a lender), and the
expected outcomesexpected outcomes
Company OverviewCompany Overview
 Brief Company IntroductionBrief Company Introduction
 Mission statementMission statement
 Location, size, historyLocation, size, history
 Market and productsMarket and products
 Overview of company capabilitiesOverview of company capabilities
 ObjectivesObjectives
Products/ServicesProducts/Services
 Products / ServicesProducts / Services
 What does it do?What does it do?
 UniquenessUniqueness
 Competitive AdvantageCompetitive Advantage
 TechnologyTechnology
 Brief descriptionBrief description
 ApplicationsApplications
 Commercialization StatusCommercialization Status
 Brief overviewBrief overview
Industry OverviewIndustry Overview
 Set The StageSet The Stage
 Industry Definition and DescriptionIndustry Definition and Description
 Major players within the industryMajor players within the industry
 Factors driving dynamicsFactors driving dynamics
 New products and developmentsNew products and developments
 Legislation and Policies Driving theLegislation and Policies Driving the
IndustryIndustry
 Historical and Future TrendsHistorical and Future Trends
Market AnalysisMarket Analysis
 Market DefinitionMarket Definition
 Primary MarketPrimary Market
 Secondary MarketsSecondary Markets
 Market Size and TrendsMarket Size and Trends
 Current total revenuesCurrent total revenues
 Predicted annual growth ratePredicted annual growth rate
CompetitorsCompetitors
 Direct CompetitorsDirect Competitors
 Who are they?Who are they?
 Size and product breadthSize and product breadth
 Revenues and profitabilityRevenues and profitability
 Strengths and weaknessesStrengths and weaknesses
 Market sharesMarket shares
 Indirect CompetitorsIndirect Competitors
Marketing StrategiesMarketing Strategies
 Product/Service StrategyProduct/Service Strategy
 Pricing StrategyPricing Strategy
 Distribution StrategyDistribution Strategy
 Advertising and Promotion StrategyAdvertising and Promotion Strategy
 Sales StrategySales Strategy
 Marketing and Sales ForecastsMarketing and Sales Forecasts
Marketing and Sales PlansMarketing and Sales Plans
 Statement of OpportunityStatement of Opportunity
 Marketing and Sales ObjectivesMarketing and Sales Objectives
 Existing CustomersExisting Customers
 Potential CustomersPotential Customers
 Prospects targetedProspects targeted
 How prospects will be targeted andHow prospects will be targeted and
qualifiedqualified
Marketing and Sales PlansMarketing and Sales Plans
 Marketing ProgramsMarketing Programs
 Direct MailDirect Mail
 Trade ShowsTrade Shows
 AdvertisingAdvertising
 InternetInternet
 Publicity/Public RelationsPublicity/Public Relations
 Marketing BudgetMarketing Budget
 PricingPricing
 Basis for targeted price pointBasis for targeted price point
 Margins and profitability by volumeMargins and profitability by volume
levelslevels
Marketing and Sales PlansMarketing and Sales Plans
 Sales PlanSales Plan
 Sales force structure – (direct or reps)Sales force structure – (direct or reps)
 Sales expectations/quotasSales expectations/quotas
 Margins given to intermediariesMargins given to intermediaries
 Service and warrantiesService and warranties
 Sales BudgetSales Budget
 Organizational chart indicating plannedOrganizational chart indicating planned
growthgrowth
DevelopmentDevelopment
 R & D PlanR & D Plan
 ObjectivesObjectives
 Milestones and current statusMilestones and current status
 Difficulties and risksDifficulties and risks
 StaffingStaffing
 R & D Budget and assumptionsR & D Budget and assumptions
OperationsOperations
 Manufacturing/Production PlanManufacturing/Production Plan
 ObjectivesObjectives
 FacilitiesFacilities
 StaffingStaffing
 SubcontractorsSubcontractors
 Quality ControlQuality Control
 Budget / Operating ExpensesBudget / Operating Expenses
ManagementManagement
 Company OrganizationCompany Organization
 Management TeamManagement Team
 Administrative ExpensesAdministrative Expenses
PersonnelPersonnel
 Human Resource PlanHuman Resource Plan
 Staffing ObjectivesStaffing Objectives
 Organizational StructureOrganizational Structure
 3-5 year growth plan3-5 year growth plan
 BudgetBudget
Summary of FinancialsSummary of Financials
 Financial ObjectivesFinancial Objectives
 Time to Cash Flow PositiveTime to Cash Flow Positive
 Time to profitabilityTime to profitability
 Financial AssumptionsFinancial Assumptions
 Capital RequirementsCapital Requirements
 Exit ScenarioExit Scenario
AppendicesAppendices
 Resumes of Key ManagementResumes of Key Management
 Patent InformationPatent Information
 Customer ListCustomer List
 TestimonialsTestimonials
 Supplemental Financial SpreadsheetsSupplemental Financial Spreadsheets
 ReferencesReferences
Risks in a new businessRisks in a new business
Kinds of RisksKinds of Risks
3 Types3 Types
 EconomicEconomic
 NaturalNatural
 HumanHuman
Financial RisksFinancial Risks
 These risks occur from changes in overallThese risks occur from changes in overall
business conditions.business conditions.
 This can include:This can include:
 amount or type of competitor(s)amount or type of competitor(s)
 changing consumer lifestylechanging consumer lifestyle
 population changespopulation changes
 government regulationsgovernment regulations
 inflationinflation
 recessionrecession
Natural RisksNatural Risks
Natural risks are result from natural disastersNatural risks are result from natural disasters
or disruptionsor disruptions
 floodsfloods
 tornadoestornadoes
 hurricaneshurricanes
 firesfires
 droughtsdroughts
 lightninglightning
 earthquakesearthquakes
 even sudden abnormal weather conditionseven sudden abnormal weather conditions
Human RisksHuman Risks
These are caused by human mistakes andThese are caused by human mistakes and
errors, as well as the unpredictability oferrors, as well as the unpredictability of
customers, employees, or the workcustomers, employees, or the work
environmentenvironment
This could include:This could include:
 TheftTheft
 injury on the jobinjury on the job
 bad checksbad checks
 employee erroremployee error
 NegligenceNegligence
 IncompetenceIncompetence
BUSINESS ETHICSBUSINESS ETHICS
Ethics and EthosEthics and Ethos
 The word “ethics” is derived from the GreekThe word “ethics” is derived from the Greek
ethos, meaning “customary” orethos, meaning “customary” or
“conventional.”“conventional.”
 To be ethical in the sense of ethos is toTo be ethical in the sense of ethos is to
conform to what is typically done, to obeyconform to what is typically done, to obey
the conventions and rules of one’s societythe conventions and rules of one’s society
and religion.and religion.
What is ethics?What is ethics?
Ethics is the branch of philosophy thatEthics is the branch of philosophy that
focuses on morality and the way in whichfocuses on morality and the way in which
moral principles are applied to everydaymoral principles are applied to everyday
life. Ethics has to do with fundamentallife. Ethics has to do with fundamental
questions such as “What is fair?” “What isquestions such as “What is fair?” “What is
just?” “What is the right thing to do in thisjust?” “What is the right thing to do in this
situation?” Ethics involves an activesituation?” Ethics involves an active
process of applying values, which mayprocess of applying values, which may
range from religious principles to customsrange from religious principles to customs
and traditions.and traditions.
What is business ethics?What is business ethics?
 Business ethics focuses on whatBusiness ethics focuses on what
constitutes right or wrong behavior in theconstitutes right or wrong behavior in the
world of business. Corporate businessworld of business. Corporate business
executives have a responsibility to theirexecutives have a responsibility to their
shareholders and employees to makeshareholders and employees to make
decisions that will help their business makedecisions that will help their business make
a profit. But in doing so, businesspeoplea profit. But in doing so, businesspeople
also have a responsibility to the public andalso have a responsibility to the public and
themselves to maintain ethical principles.themselves to maintain ethical principles.
 Although ethics provides moral guidelines,Although ethics provides moral guidelines,
individuals must apply these guidelines inindividuals must apply these guidelines in
making decisions. Ethics that applies tomaking decisions. Ethics that applies to
business (business ethics) is not abusiness (business ethics) is not a
separate theory of ethics; rather, it is anseparate theory of ethics; rather, it is an
application of ethics to business situations.application of ethics to business situations.
Although all people have ethicalAlthough all people have ethical
responsibilities, higher ethical standardsresponsibilities, higher ethical standards
are imposed upon professionals who serveare imposed upon professionals who serve
as social models, such as physicians,as social models, such as physicians,
attorneys, and business people.attorneys, and business people.
The Nature & Goals ofThe Nature & Goals of
Business EthicsBusiness Ethics
 Business ethics refers to those values,Business ethics refers to those values,
standards and principles that operatestandards and principles that operate
within business.within business.
 Business ethics is also an academicBusiness ethics is also an academic
discipline that studies those standards,discipline that studies those standards,
values and principles while seeking tovalues and principles while seeking to
articulate and defend the ones that oughtarticulate and defend the ones that ought
or should operate in business.or should operate in business.
Ethical Judgment vs. BehaviorEthical Judgment vs. Behavior
 From the time of Aristotle we have noticedFrom the time of Aristotle we have noticed
a discontinuity between judging some acta discontinuity between judging some act
as right and behaving rightly.as right and behaving rightly.
 Knowing what is right is different fromKnowing what is right is different from
doing what is right.doing what is right.
 People vary in strength of character andPeople vary in strength of character and
motivation and fortitude.motivation and fortitude.
Reasoning and BusinessReasoning and Business
EthicsEthics
 The process of ethical reasoning must beThe process of ethical reasoning must be
emphasized.emphasized.
 Reasoning is distinct from answers.Reasoning is distinct from answers.
 Begin with an accurate and fair account ofBegin with an accurate and fair account of
the facts from all “sides”.the facts from all “sides”.
 Be objective and open-minded.Be objective and open-minded.
 Analyze each issue fully and rigorously.Analyze each issue fully and rigorously.
The Relationship BetweenThe Relationship Between
Law and EthicsLaw and Ethics
 The law is an expression of the ethicalThe law is an expression of the ethical
beliefs of our society.beliefs of our society.
 Law and ethics are not the same thing.Law and ethics are not the same thing.
The question, “Is an act legal?” is differentThe question, “Is an act legal?” is different
from the question, “Is an act ethical?” Thefrom the question, “Is an act ethical?” The
law cannot codify all ethical requirements.law cannot codify all ethical requirements.
Therefore, an action might be unethical, yetTherefore, an action might be unethical, yet
not necessarily illegal. For example, itnot necessarily illegal. For example, it
might be unethical to lie to your family, butmight be unethical to lie to your family, but
it is not necessary illegal.it is not necessary illegal.
Ethical perspectivesEthical perspectives
 Managerial ethics: What should a businessManagerial ethics: What should a business
manager do in various situations?manager do in various situations?
 The types of questions asked will vary fromThe types of questions asked will vary from
perspective to perspective.perspective to perspective.
 All decisions faced by business managers,All decisions faced by business managers,
from finance to marketing to ethics andfrom finance to marketing to ethics and
human resources, exist in a social andhuman resources, exist in a social and
legal context.legal context.
Ethics as Good BusinessEthics as Good Business
Unethical business practices include:Unethical business practices include:
 LyingLying
 Offering merchandise known to beOffering merchandise known to be
substandardsubstandard
 Treating customers or employees unfairlyTreating customers or employees unfairly
Conflicts of InterestConflicts of Interest
 Conflict of interest is a major ethicalConflict of interest is a major ethical
question that is generally not illegalquestion that is generally not illegal
conflict of interestconflict of interest
a conflict between self-interest anda conflict between self-interest and
professional obligationprofessional obligation
Ethical QuestionsEthical Questions
 Is it against the law? Does it violateIs it against the law? Does it violate
company or professional policies?company or professional policies?
 Even if everyone is doing it, how would IEven if everyone is doing it, how would I
feel if someone did this to me?feel if someone did this to me?
 Am I sacrificing long-term benefits forAm I sacrificing long-term benefits for
short-term gains?short-term gains?
Reflections on the chapterReflections on the chapter
 A wide range of people can be adverselyA wide range of people can be adversely
affected by the decision made withinaffected by the decision made within
contemporary business.contemporary business.
 There are many roles to play within theThere are many roles to play within the
economic system to insure integrity of thateconomic system to insure integrity of that
system and to prevent fraud and abuse.system and to prevent fraud and abuse.
 Business operates within a social contextBusiness operates within a social context
and has duties to a wide range of peopleand has duties to a wide range of people
beyond those people who own abeyond those people who own a
company’s stock.company’s stock.
Thank you!Thank you!
Multumesc!Multumesc!

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Start up ppt

  • 2. SYLLABUSSYLLABUS  11. THE BUSINESS ENVIRONMENT. THE BUSINESS ENVIRONMENT Meaning – Scope and Characteristics – ImportanceMeaning – Scope and Characteristics – Importance for economic policies and decisions in thefor economic policies and decisions in the Organisation -Organisation - Types of business environmentTypes of business environment  2. THE INDIVIDUAL AS AN2. THE INDIVIDUAL AS AN ENTREPRENEURENTREPRENEUR Definition- The qualities and skills of a successfulDefinition- The qualities and skills of a successful entrepreneurentrepreneur  3. STARTING AND RUNNING A3. STARTING AND RUNNING A BUSINESS -BUSINESS - Business plan - definition- How toBusiness plan - definition- How to write a business planwrite a business plan
  • 3.  4. RISKS IN A NEW BUSINESS4. RISKS IN A NEW BUSINESS Definition – TypesDefinition – Types  5. BUSINESS ETHICS5. BUSINESS ETHICS Meaning – Scope and Characteristics – Importance
  • 5. What is Business..??What is Business..??  Business may beBusiness may be understood as the organisedunderstood as the organised efforts of enterprises toefforts of enterprises to supply consumers withsupply consumers with goods and services for agoods and services for a profitprofit
  • 6. Purpose of a businessPurpose of a business  All businesses share the sameAll businesses share the same purpose: TO EARN PROFITSpurpose: TO EARN PROFITS  But other purposes are:But other purposes are: Supplying goods and servicesSupplying goods and services to the society; creating jobto the society; creating job opportunities; offer of betteropportunities; offer of better quality of life; contributing to thequality of life; contributing to the economiceconomic growth of the country.growth of the country.
  • 7. Business objectivesBusiness objectives Before we describe businessBefore we describe business objectives, it is desirable to be clearobjectives, it is desirable to be clear about related conceptsabout related concepts  VisionVision  Mission &ObjectivesMission &Objectives VISION: A Vision is a broadVISION: A Vision is a broad explanation of why the firm existsexplanation of why the firm exists and where it is trying to lead.and where it is trying to lead. A vision gives the organisation aA vision gives the organisation a sense of purpose and a set ofsense of purpose and a set of values that unite employees in avalues that unite employees in a common destiny.common destiny.
  • 8. Creating the VisionCreating the Vision  Establishing GoalsEstablishing Goals VisioningVisioning One of the most important things to doOne of the most important things to do in the preparation stage is toin the preparation stage is to VISUALIZE things in your mindVISUALIZE things in your mind Mayor Rudolph GiulianiMayor Rudolph Giuliani
  • 9. Visioning vs PlanningVisioning vs Planning VisioningVisioning − proactive plan forproactive plan for the futurethe future − It is a view of theIt is a view of the future thatfuture that everyone caneveryone can believe in.believe in. PlanningPlanning - process thatprocess that provides specificprovides specific direction anddirection and meaning to themeaning to the day-to-dayday-to-day activities.activities. - strategic planningstrategic planning places theplaces the strategic vision intostrategic vision into motion.motion.
  • 10. A Vision StatementA Vision Statement -- Says what you want out of Business.Says what you want out of Business. - Details principles and beliefs.- Details principles and beliefs. - Gives you the power to create and- Gives you the power to create and design your business around yourdesign your business around your values.values.
  • 11. In SummaryIn Summary You have to have a plan for success !!!You have to have a plan for success !!! It starts with a visionIt starts with a vision You get the vision by reaching eachYou get the vision by reaching each goal.goal. You reach goals by hard work,You reach goals by hard work, dedication, and perseverance.dedication, and perseverance.
  • 12. ObjectivesObjectives  Objectives render missionObjectives render mission statements more concrete.statements more concrete.  Mission statements seek to make aMission statements seek to make a vision more specific and Objectivesvision more specific and Objectives are attempts to make missionare attempts to make mission statements more concrete.statements more concrete.  Objectives therefore, represent theObjectives therefore, represent the operational side of an organisation.operational side of an organisation.
  • 14.  Profit:Profit: Profit is the main incentive,Profit is the main incentive, motivator, strong sustainer, judiciousmotivator, strong sustainer, judicious allocator of resources, objective indicator ofallocator of resources, objective indicator of productivity and a solid basis for growth,productivity and a solid basis for growth, expansion and survival.expansion and survival.  Growth:Growth: Business should grow in allBusiness should grow in all directions over a period of time. Thedirections over a period of time. The strategies adopted to achieve growth are:strategies adopted to achieve growth are:  (a) add more products/markets;(a) add more products/markets;  (b) diversify into new areas;(b) diversify into new areas;  (c) increase market share;(c) increase market share;  (d) cut down costs and increase(d) cut down costs and increase productivity.productivity.
  • 15. Power:Power: Business houses have vastBusiness houses have vast resources at its command. Theseresources at its command. These resources confer enormous economic andresources confer enormous economic and political power on owners and managers ofpolitical power on owners and managers of business ventures.business ventures. Employee satisfaction & DevelopmentEmployee satisfaction & Development:: Concern for employees continues to be anConcern for employees continues to be an important aspect of managementimportant aspect of management Quality products & servicesQuality products & services: Those who: Those who insisted on and persisted in quality survivedinsisted on and persisted in quality survived competition and stayed ahead of others incompetition and stayed ahead of others in the market. Persistent quality of productsthe market. Persistent quality of products earns brand loyalty, a vital ingredient ofearns brand loyalty, a vital ingredient of success.success.
  • 16. Market Leadership:Market Leadership: To earn marketTo earn market leadership, innovation is the key factor.leadership, innovation is the key factor. Innovation may be in product, advertising,Innovation may be in product, advertising, distribution, finance or in any other field.distribution, finance or in any other field. Challenging:Challenging: Business offers vast scopeBusiness offers vast scope and poses formidable challenges.and poses formidable challenges. Joy of creation:Joy of creation: It is through businessIt is through business strategies new ideas and innovations arestrategies new ideas and innovations are given a shape and are converted intogiven a shape and are converted into useful products and services for the benefituseful products and services for the benefit of customers.of customers.
  • 17. Service to society:Service to society: Business is a part ofBusiness is a part of society and has several obligations towardssociety and has several obligations towards it.it. Good Corporate citizenship:Good Corporate citizenship: It implies thatIt implies that the business unit complies with the rules ofthe business unit complies with the rules of the land, pays taxes to the governmentthe land, pays taxes to the government regularly, discharges its obligations toregularly, discharges its obligations to society and cares for its employees andsociety and cares for its employees and customers.customers.
  • 18. What is environment..??What is environment..??  Circumstances, influences, stresses,Circumstances, influences, stresses, and competitive, cultural,and competitive, cultural, demographic, economic, natural, political,demographic, economic, natural, political, regulatory, andregulatory, and technological factors (called environmentaltechnological factors (called environmental factors) that effect the survival, operations,factors) that effect the survival, operations, and growth of an organization.and growth of an organization.
  • 19. Business EnvironmentBusiness Environment  Definition of Business environment byDefinition of Business environment by Davis Keith “Davis Keith “ The Aggregate of allThe Aggregate of all conditions events and influences thatconditions events and influences that surround and affect business.”surround and affect business.”  Business environment refers to all thoseBusiness environment refers to all those internal and external factors that have ainternal and external factors that have a bearing on the business.bearing on the business.
  • 20. Characteristics ofCharacteristics of Business environment.Business environment.  Business is the surrounding situation thatBusiness is the surrounding situation that affect the business.affect the business.  Business environment is very Complex andBusiness environment is very Complex and needs a deep study.needs a deep study.  Dynamic nature is one of the part of businessDynamic nature is one of the part of business environment. Study of changes is veryenvironment. Study of changes is very important for the business.important for the business.  Environment = Opportunities & ThreatsEnvironment = Opportunities & Threats  Environment is very complicated and Hence itEnvironment is very complicated and Hence it needs minute study.needs minute study.
  • 21.  Changes in the environment cant be done byChanges in the environment cant be done by one businessman. Businessman has toone businessman. Businessman has to adjust to the environment.adjust to the environment.  Creates framework for business.Creates framework for business.  It’s a challenge and an opportunity for theIt’s a challenge and an opportunity for the business man and its study can help make orbusiness man and its study can help make or brake the business.brake the business.  As the business environment is very complexAs the business environment is very complex and cannot be changed hence It needsand cannot be changed hence It needs adaptability.adaptability. Characteristics ofCharacteristics of Business environment.Business environment.
  • 22. Need & Importance ofNeed & Importance of Business Environment.Business Environment.  The study of Business Environment helpsThe study of Business Environment helps keeping the business flexible.keeping the business flexible.  To exploit business opportunities fully.To exploit business opportunities fully.
  • 23.  To make business socially acceptable.To make business socially acceptable.  To keep the business enterprise alert.To keep the business enterprise alert.  To maintain adaptability to socio-economicTo maintain adaptability to socio-economic changes.changes.  To understand future problems and prospects.To understand future problems and prospects.  To ensure optimum utilization of resources.To ensure optimum utilization of resources. need & Importance ofneed & Importance of Business Environment.Business Environment.
  • 24. Types of BusinessTypes of Business Environment.Environment. Three different levels of BusinessThree different levels of Business Environment are as follows:Environment are as follows:  Internal EnvironmentInternal Environment  Micro EnvironmentMicro Environment  Macro EnvironmentMacro Environment
  • 25. INTERNAL ENVIRONMENTINTERNAL ENVIRONMENT The important internal factors which have aThe important internal factors which have a bearing on the strategy and otherbearing on the strategy and other decisions are:decisions are: 1.1. Value systemValue system 2.2. Mission & ObjectivesMission & Objectives 3.3. Management Structure & NatureManagement Structure & Nature 4.4. Internal Power relationshipInternal Power relationship 5.5. Human resourcesHuman resources 6.6. Company image & Brand equityCompany image & Brand equity
  • 26. MICRO ENVIRONMENTMICRO ENVIRONMENT The micro environment consists of the actors in theThe micro environment consists of the actors in the company’s immediate environment that affect thecompany’s immediate environment that affect the performance of the company.performance of the company.  Suppliers:Suppliers: Suppliers are the important force in theSuppliers are the important force in the task environment of a business. Multiple sources oftask environment of a business. Multiple sources of supply often help to reduce risks.supply often help to reduce risks.  Customers:Customers: To succeed in capturing customers, aTo succeed in capturing customers, a business must try its best to know what people wantbusiness must try its best to know what people want and will buy.and will buy.  Labour:Labour: The labour force is organised in the formThe labour force is organised in the form of trade unions. The trade unions interact with theof trade unions. The trade unions interact with the management & pressurise the management for themanagement & pressurise the management for the fulfilment of their demands.fulfilment of their demands.
  • 27. Competitors:Competitors: Competitors play a vital role inCompetitors play a vital role in running the business enterprise. There arerunning the business enterprise. There are various types of competitions:various types of competitions:  Desire competition: Under this type ofDesire competition: Under this type of competition the primary task is to influencecompetition the primary task is to influence the basic desire of the customer.the basic desire of the customer.  Generic competition: The competitionGeneric competition: The competition among alternatives which satisfy aamong alternatives which satisfy a particular category of desire is calledparticular category of desire is called generic competition.generic competition.  Product form competition: In this type ofProduct form competition: In this type of competition, the consumer has to choosecompetition, the consumer has to choose between different forms of the product.between different forms of the product.
  • 28.  Brand competition: The competitionBrand competition: The competition between different brands of the samebetween different brands of the same product.product. Taking into consideration these differentTaking into consideration these different factors every marketer should strive tofactors every marketer should strive to create primary and relative demand for hiscreate primary and relative demand for his product.product. Regulating agencies: The regulators includeRegulating agencies: The regulators include government departments and othergovernment departments and other organizations which monitor the activitiesorganizations which monitor the activities of business.of business.
  • 30. Types of BusinessTypes of Business EnvironmentEnvironment The macro forces are, generally, moreThe macro forces are, generally, more uncontrollable than the micro forces.uncontrollable than the micro forces. Important macro environment factorsImportant macro environment factors includes:includes: Political Environment.Political Environment. Economic Environment.Economic Environment. Social Environment.Social Environment. Technological Environment.Technological Environment. Natural Environment.Natural Environment. International Environment.International Environment. Demographic Environment.Demographic Environment.
  • 31. ECONOMIC ENVIRONMENTECONOMIC ENVIRONMENT The survival & success of a businessThe survival & success of a business enterprise is finally decided by theenterprise is finally decided by the economic environment & various marketeconomic environment & various market conditions. The important externalconditions. The important external factors that affect the economicfactors that affect the economic environment of a business are asenvironment of a business are as follows:follows:  Economic conditionsEconomic conditions  Economic policiesEconomic policies  Economic growthEconomic growth  Interest ratesInterest rates  Currency exchange rates.Currency exchange rates.
  • 32. SOCIO-CULTURALSOCIO-CULTURAL ENVIRONMENTENVIRONMENT It is very comprehensive because it mayIt is very comprehensive because it may include the total social factors withininclude the total social factors within which an organisation operates.which an organisation operates.  Socio-cultural environment may includeSocio-cultural environment may include expectations of the society fromexpectations of the society from business, attitudes of society towardsbusiness, attitudes of society towards business & its management, viewsbusiness & its management, views towards achievement of work, viewstowards achievement of work, views towards structure, responsibility &towards structure, responsibility & organisational positions, views towardsorganisational positions, views towards customs, & labour mobility & level ofcustoms, & labour mobility & level of educationeducation..
  • 33. NATURAL ENVIRONMENTNATURAL ENVIRONMENT It includes geographical & ecological factors.It includes geographical & ecological factors. Almost every aspect of businessAlmost every aspect of business depends upon natural environment.depends upon natural environment.  Manufacturing depends on physicalManufacturing depends on physical inputs.inputs.  Mining depends on natureMining depends on nature  Agriculture depends on nature.Agriculture depends on nature.  Trade between two regions depends onTrade between two regions depends on geographical factors.geographical factors.  Topographical factors may affect theTopographical factors may affect the demand pattern.demand pattern.
  • 34. DEMOGRAPHICDEMOGRAPHIC ENVIRONMENTENVIRONMENT It includes:It includes:  Size, growth rate, age composition, sexSize, growth rate, age composition, sex composition etc., of populationcomposition etc., of population  Family sizeFamily size  Caste, religion,Caste, religion,  Educational level...etcEducational level...etc
  • 35. TECHNOLOGICALTECHNOLOGICAL ENVIRONMENTENVIRONMENT Business has to adopt technological changesBusiness has to adopt technological changes from time to time. Every businessfrom time to time. Every business enterprise has two basic functions i.e.,enterprise has two basic functions i.e.,  Marketing &Marketing &  Innovation.Innovation. Technological environment also includesTechnological environment also includes research base decisions.research base decisions. The fast changes in technology also createThe fast changes in technology also create problems for enterprises as these renderproblems for enterprises as these render plants and products obsolete quickly.plants and products obsolete quickly.
  • 36. International EnvironmentInternational Environment Implications of global or internationalImplications of global or international environment are as follows:environment are as follows:  Companies are forced to view businessCompanies are forced to view business issues from a global perspective.issues from a global perspective.  Safe & protected markets are no longerSafe & protected markets are no longer there.there.  Learning of foreign languages is a mustLearning of foreign languages is a must for every business manager.for every business manager.  Acquiring familiarity with foreignAcquiring familiarity with foreign currencies is also a must.currencies is also a must.
  • 37. THE INDIVIDUAL ASTHE INDIVIDUAL AS AN ENTREPRENEURAN ENTREPRENEUR
  • 38.  What is “entrepreneurship”?What is “entrepreneurship”?  Why be an entrepreneur? Why not?Why be an entrepreneur? Why not?  Categories of EntrepreneursCategories of Entrepreneurs  Characteristics and Skills of anCharacteristics and Skills of an EntrepreneurEntrepreneur
  • 39. Entrepreneurship - SomeEntrepreneurship - Some Modern DefinitionsModern Definitions  Scott Shane (Case WesternScott Shane (Case Western) –) – “Entrepreneurship is an activity that“Entrepreneurship is an activity that involves the discovery, evaluation andinvolves the discovery, evaluation and exploitation of opportunities to introduceexploitation of opportunities to introduce new goods and services, ways ofnew goods and services, ways of organizing, markets, processes, and neworganizing, markets, processes, and new materials through organizing efforts thatmaterials through organizing efforts that previously had not existed.”previously had not existed.”  Howard Stevenson (Harvard)Howard Stevenson (Harvard) – “.. The– “.. The pursuit of opportunity without regard topursuit of opportunity without regard to resources currently controlled.”resources currently controlled.”
  • 40. • AnAn entrepreneurentrepreneur is a person who seeks ais a person who seeks a profitable opportunity and takes theprofitable opportunity and takes the necessary risks to set up and operate anecessary risks to set up and operate a business.business. • Differ from many small-business owners inDiffer from many small-business owners in their strongtheir strong desire to make theirdesire to make their business grow.business grow. • Differ from managers through theirDiffer from managers through their overriding responsibility to use theoverriding responsibility to use the resources of the organization toresources of the organization to accomplish their goals.accomplish their goals. • Willing to take risksWilling to take risks..
  • 41. QUESTIONQUESTION  Why be an entrepreneur?Why be an entrepreneur?  What do you think?What do you think?
  • 42. Why should you beWhy should you be interested?interested?  Many young people have succeeded:Many young people have succeeded:  Michael Dell - Dell ComputersMichael Dell - Dell Computers  Frank Carney - Pizza HutFrank Carney - Pizza Hut  Fred De Luca - Subway.Fred De Luca - Subway.  Kristy Taylor - SkinCareRx.comKristy Taylor - SkinCareRx.com  Opportunity to reap large profitsOpportunity to reap large profits
  • 43. Why should you beWhy should you be interested?interested?  Invulnerability of YouthInvulnerability of Youth  Confident, resilient, and ignorantConfident, resilient, and ignorant  Minimum exposure to failureMinimum exposure to failure  Limited ResponsibilityLimited Responsibility  Marriage, children, car, home, etc.Marriage, children, car, home, etc. suggest higher opportunity costs ifsuggest higher opportunity costs if failurefailure  Physical and Emotional StrengthPhysical and Emotional Strength  Better ability to burn the candle at bothBetter ability to burn the candle at both endsends
  • 44. Why should you beWhy should you be interested?interested?  Available ResourcesAvailable Resources  Many are waiting for you to ask for help.Many are waiting for you to ask for help.  Take advantage of your “harmless”Take advantage of your “harmless” appearanceappearance  Opportunity to control own destinyOpportunity to control own destiny  Opportunity to reach your full potentialOpportunity to reach your full potential  Opportunity to make a differenceOpportunity to make a difference
  • 45. Why NOT to be anWhy NOT to be an EntrepreneurEntrepreneur  Uncertainty of incomeUncertainty of income  Risk of losing entire invested capitalRisk of losing entire invested capital  Lower quality of life until business getsLower quality of life until business gets establishedestablished  High levels of stressHigh levels of stress  Complete responsibilityComplete responsibility
  • 46. Why People BecomeWhy People Become EntrepreneursEntrepreneurs
  • 47. Why People BecomeWhy People Become EntrepreneursEntrepreneurs  Being your Own BossBeing your Own Boss  Self-management is the motivation thatSelf-management is the motivation that drives many entrepreneurs.drives many entrepreneurs.  Financial SuccessFinancial Success  Entrepreneurs are wealth creators.Entrepreneurs are wealth creators.  Job SecurityJob Security  Over the past ten years, largeOver the past ten years, large companies have eliminated more jobscompanies have eliminated more jobs than they have created.than they have created.  Quality of LifeQuality of Life  Starting a business gives the founderStarting a business gives the founder some choice over when, where, andsome choice over when, where, and how to work.how to work.
  • 48. The Environment forThe Environment for EntrepreneurshipEntrepreneurship
  • 51. Characteristics ofCharacteristics of EntrepreneursEntrepreneurs Not everyone wants to be an entrepreneurNot everyone wants to be an entrepreneur and run their own business. Being anand run their own business. Being an entrepreneur requires specific characteristicsentrepreneur requires specific characteristics and skills that are often achieved throughand skills that are often achieved through education, hard work, and planning.education, hard work, and planning. Risk TakerRisk Taker - Businesses face risk.- Businesses face risk. Entrepreneurs minimize risk throughEntrepreneurs minimize risk through research, planning, and skill development.research, planning, and skill development. PerceptivePerceptive - Entrepreneurs view problems as- Entrepreneurs view problems as opportunities and challenges.opportunities and challenges. CuriousCurious- Entrepreneurs like to know how- Entrepreneurs like to know how things work. They take the time and initiativethings work. They take the time and initiative to pursue the unknown.to pursue the unknown.
  • 52. ImaginativeImaginative - Entrepreneurs are creative.- Entrepreneurs are creative. They imagine solutions to problems thatThey imagine solutions to problems that encourage them to create new products andencourage them to create new products and generate ideas.generate ideas. Persistent-Persistent- True entrepreneurs faceTrue entrepreneurs face bureaucracy, make mistakes, receivebureaucracy, make mistakes, receive criticism, and deal with money, family, orcriticism, and deal with money, family, or stress problems. But they still stick to theirstress problems. But they still stick to their dreams of seeing the venture succeed.dreams of seeing the venture succeed. Goal-settingGoal-setting - Entrepreneurs are motivated- Entrepreneurs are motivated by the excitement of staring a new business.by the excitement of staring a new business. Once achieved, they seek out new goals orOnce achieved, they seek out new goals or ventures to try.ventures to try. HardworkingHardworking - Entrepreneurs need a great- Entrepreneurs need a great deal of energy to see a venture start anddeal of energy to see a venture start and succeed. Yet they are not deterred by thesucceed. Yet they are not deterred by the long hours to achieve their goal.long hours to achieve their goal.
  • 53. Self-confidentSelf-confident - Entrepreneurs believe in- Entrepreneurs believe in themselves. Their self-confidence takes carethemselves. Their self-confidence takes care of any doubts they may have.of any doubts they may have. FlexibleFlexible - Entrepreneurs must be flexible in- Entrepreneurs must be flexible in order to adapt to changing trends, markets,order to adapt to changing trends, markets, technologies, rules, and economictechnologies, rules, and economic environments.environments. IndependentIndependent - An entrepreneur’s desire for- An entrepreneur’s desire for control and the ability to make decisions oftencontrol and the ability to make decisions often makes it difficult for them to work in amakes it difficult for them to work in a controlled environment.controlled environment.
  • 54. Entrepreneurial SkillsEntrepreneurial Skills A skill is the ability to do something specific orA skill is the ability to do something specific or to translate knowledge into action.to translate knowledge into action. Research SkillsResearch Skills: Entrepreneurs need to: Entrepreneurs need to identify what they need to know and useidentify what they need to know and use research techniques to obtain it.research techniques to obtain it. Gathering InformationGathering Information • Reliable and relevant sources ofReliable and relevant sources of information may include: books,information may include: books, periodicals, indexes and databases, theperiodicals, indexes and databases, the Internet, consultants, professionals,Internet, consultants, professionals, schools.schools.
  • 55. Relationship SkillsRelationship Skills: Running a business means: Running a business means building good relationships with staff, suppliers,building good relationships with staff, suppliers, and customers.and customers. Staff RelationshipsStaff Relationships : Employees need to feel: Employees need to feel that they are treated fairly, are rewarded for theirthat they are treated fairly, are rewarded for their efforts, and have their needs met.efforts, and have their needs met. Supplier RelationshipsSupplier Relationships: Communication is the: Communication is the most important relationship skill required to dealmost important relationship skill required to deal with suppliers. They act as sources ofwith suppliers. They act as sources of information for the new business. Suppliers alsoinformation for the new business. Suppliers also require feedback to know how to improve theirrequire feedback to know how to improve their service.service. Customer RelationshipsCustomer Relationships: In an entrepreneurial: In an entrepreneurial business, the customer is the “boss” and the keybusiness, the customer is the “boss” and the key to the business’ success. Therefore, theto the business’ success. Therefore, the entrepreneur and his or her staff must develop aentrepreneur and his or her staff must develop a positive relationship with the customerpositive relationship with the customer
  • 56. STARTING ANDSTARTING AND RUNNING ARUNNING A BUSINESSBUSINESS
  • 57. Entrepreneurs StartEntrepreneurs Start Businesses:Businesses:  To Capitalize on an InventionTo Capitalize on an Invention  To Pursue a PassionTo Pursue a Passion  To Be Their Own BossTo Be Their Own Boss  To Get RichTo Get Rich ---All Need an Exit Strategy---All Need an Exit Strategy
  • 58. Why develop aWhy develop a Business Plan?Business Plan? ““All the work you do in thinking up your idea,All the work you do in thinking up your idea, testing it, studying it, and producing it, hastesting it, studying it, and producing it, has been for nothingbeen for nothing if you can’t sell itif you can’t sell it.. Whether you start you own business toWhether you start you own business to produce and sell your invention,produce and sell your invention, subcontract out the manufacturing part, orsubcontract out the manufacturing part, or sell your rights in return for a percentage ofsell your rights in return for a percentage of the proceeds, you need a business plan.”the proceeds, you need a business plan.” - Pamela Riddle Bird, PhD, Inventing- Pamela Riddle Bird, PhD, Inventing For DummiesFor Dummies
  • 59. Why develop aWhy develop a Business Plan?Business Plan? ““AA business planbusiness plan is vital for enterprisesis vital for enterprises needing investment, grant funding orneeding investment, grant funding or significant borrowing; more so forsignificant borrowing; more so for innovation ventures, as the greater numberinnovation ventures, as the greater number of ‘unknowns’ makes it even harder toof ‘unknowns’ makes it even harder to attract backing. But don’t make theattract backing. But don’t make the mistake of thinking that only other peoplemistake of thinking that only other people need your business plan. It’s primarily aneed your business plan. It’s primarily a tool to reveal possibly awkward truthstool to reveal possibly awkward truths about your business to you.”about your business to you.” -- a Creative Investora Creative Investor
  • 60. Definition:Definition: AA business planbusiness plan is a formal statement of ais a formal statement of a set of business goals, the reasons youset of business goals, the reasons you believed they are attainable, and the planbelieved they are attainable, and the plan for reaching those goals. It may alsofor reaching those goals. It may also contain background information about thecontain background information about the organization or team attempting to reachorganization or team attempting to reach those goals.those goals.
  • 61. Types of PlansTypes of Plans  Summary PlanSummary Plan  10 pages, 3 important points10 pages, 3 important points  Comprehensive PlanComprehensive Plan  10-40 pages, seeking capital or10-40 pages, seeking capital or alliancesalliances  Operational PlanOperational Plan  40+ pages, for going concerns, part of40+ pages, for going concerns, part of an annual processan annual process
  • 62. The Summary PlanThe Summary Plan  The BusinessThe Business  Legal Structure, Products or Services,Legal Structure, Products or Services, Management, Personnel, RecordManagement, Personnel, Record KeepingKeeping  MarketingMarketing  Target Market, Competition, AdvertisingTarget Market, Competition, Advertising  FinancialsFinancials  Summary of Needs, Use of Funds, 3Summary of Needs, Use of Funds, 3 Year Cash Flow Projections, IncomeYear Cash Flow Projections, Income ProjectionsProjections
  • 63. Business Plan ContentBusiness Plan Content  Executive SummaryExecutive Summary  Company DescriptionCompany Description  Product/Services DescriptionProduct/Services Description  Industry OverviewIndustry Overview  Market AnalysisMarket Analysis  CompetitorsCompetitors
  • 64. Business Plan ContentBusiness Plan Content  CustomersCustomers  Marketing and Sales PlansMarketing and Sales Plans  DevelopmentDevelopment  OperationsOperations  ManagementManagement
  • 65. Business Plan ContentBusiness Plan Content  PersonnelPersonnel  Financial SummaryFinancial Summary  FinancialsFinancials  OfferingOffering  AppendicesAppendices
  • 66. Executive SummaryExecutive Summary  A mini-business plan in one or two pagesA mini-business plan in one or two pages  Highlights the most important points of yourHighlights the most important points of your business planbusiness plan  It is NOT an introduction to the planIt is NOT an introduction to the plan  It must grab your reader, and enticeIt must grab your reader, and entice him/her to read furtherhim/her to read further
  • 67. Executive SummaryExecutive Summary  Identify the company, its background,Identify the company, its background, structure and locationstructure and location  Describe what the company does, and theDescribe what the company does, and the market it servesmarket it serves  Describe the market potential for theDescribe the market potential for the company’s products and services, marketcompany’s products and services, market trends, etc.trends, etc.
  • 68. Executive SummaryExecutive Summary  Outline the backgrounds and experience ofOutline the backgrounds and experience of the top management teamthe top management team  Describe the funding required, theDescribe the funding required, the purposes for which it will be used, thepurposes for which it will be used, the collateral available (if for a lender), and thecollateral available (if for a lender), and the expected outcomesexpected outcomes
  • 69. Company OverviewCompany Overview  Brief Company IntroductionBrief Company Introduction  Mission statementMission statement  Location, size, historyLocation, size, history  Market and productsMarket and products  Overview of company capabilitiesOverview of company capabilities  ObjectivesObjectives
  • 70. Products/ServicesProducts/Services  Products / ServicesProducts / Services  What does it do?What does it do?  UniquenessUniqueness  Competitive AdvantageCompetitive Advantage  TechnologyTechnology  Brief descriptionBrief description  ApplicationsApplications  Commercialization StatusCommercialization Status  Brief overviewBrief overview
  • 71. Industry OverviewIndustry Overview  Set The StageSet The Stage  Industry Definition and DescriptionIndustry Definition and Description  Major players within the industryMajor players within the industry  Factors driving dynamicsFactors driving dynamics  New products and developmentsNew products and developments  Legislation and Policies Driving theLegislation and Policies Driving the IndustryIndustry  Historical and Future TrendsHistorical and Future Trends
  • 72. Market AnalysisMarket Analysis  Market DefinitionMarket Definition  Primary MarketPrimary Market  Secondary MarketsSecondary Markets  Market Size and TrendsMarket Size and Trends  Current total revenuesCurrent total revenues  Predicted annual growth ratePredicted annual growth rate
  • 73. CompetitorsCompetitors  Direct CompetitorsDirect Competitors  Who are they?Who are they?  Size and product breadthSize and product breadth  Revenues and profitabilityRevenues and profitability  Strengths and weaknessesStrengths and weaknesses  Market sharesMarket shares  Indirect CompetitorsIndirect Competitors
  • 74. Marketing StrategiesMarketing Strategies  Product/Service StrategyProduct/Service Strategy  Pricing StrategyPricing Strategy  Distribution StrategyDistribution Strategy  Advertising and Promotion StrategyAdvertising and Promotion Strategy  Sales StrategySales Strategy  Marketing and Sales ForecastsMarketing and Sales Forecasts
  • 75. Marketing and Sales PlansMarketing and Sales Plans  Statement of OpportunityStatement of Opportunity  Marketing and Sales ObjectivesMarketing and Sales Objectives  Existing CustomersExisting Customers  Potential CustomersPotential Customers  Prospects targetedProspects targeted  How prospects will be targeted andHow prospects will be targeted and qualifiedqualified
  • 76. Marketing and Sales PlansMarketing and Sales Plans  Marketing ProgramsMarketing Programs  Direct MailDirect Mail  Trade ShowsTrade Shows  AdvertisingAdvertising  InternetInternet  Publicity/Public RelationsPublicity/Public Relations  Marketing BudgetMarketing Budget  PricingPricing  Basis for targeted price pointBasis for targeted price point  Margins and profitability by volumeMargins and profitability by volume levelslevels
  • 77. Marketing and Sales PlansMarketing and Sales Plans  Sales PlanSales Plan  Sales force structure – (direct or reps)Sales force structure – (direct or reps)  Sales expectations/quotasSales expectations/quotas  Margins given to intermediariesMargins given to intermediaries  Service and warrantiesService and warranties  Sales BudgetSales Budget  Organizational chart indicating plannedOrganizational chart indicating planned growthgrowth
  • 78. DevelopmentDevelopment  R & D PlanR & D Plan  ObjectivesObjectives  Milestones and current statusMilestones and current status  Difficulties and risksDifficulties and risks  StaffingStaffing  R & D Budget and assumptionsR & D Budget and assumptions
  • 79. OperationsOperations  Manufacturing/Production PlanManufacturing/Production Plan  ObjectivesObjectives  FacilitiesFacilities  StaffingStaffing  SubcontractorsSubcontractors  Quality ControlQuality Control  Budget / Operating ExpensesBudget / Operating Expenses
  • 80. ManagementManagement  Company OrganizationCompany Organization  Management TeamManagement Team  Administrative ExpensesAdministrative Expenses
  • 81. PersonnelPersonnel  Human Resource PlanHuman Resource Plan  Staffing ObjectivesStaffing Objectives  Organizational StructureOrganizational Structure  3-5 year growth plan3-5 year growth plan  BudgetBudget
  • 82. Summary of FinancialsSummary of Financials  Financial ObjectivesFinancial Objectives  Time to Cash Flow PositiveTime to Cash Flow Positive  Time to profitabilityTime to profitability  Financial AssumptionsFinancial Assumptions  Capital RequirementsCapital Requirements  Exit ScenarioExit Scenario
  • 83. AppendicesAppendices  Resumes of Key ManagementResumes of Key Management  Patent InformationPatent Information  Customer ListCustomer List  TestimonialsTestimonials  Supplemental Financial SpreadsheetsSupplemental Financial Spreadsheets  ReferencesReferences
  • 84. Risks in a new businessRisks in a new business
  • 85. Kinds of RisksKinds of Risks 3 Types3 Types  EconomicEconomic  NaturalNatural  HumanHuman
  • 86. Financial RisksFinancial Risks  These risks occur from changes in overallThese risks occur from changes in overall business conditions.business conditions.  This can include:This can include:  amount or type of competitor(s)amount or type of competitor(s)  changing consumer lifestylechanging consumer lifestyle  population changespopulation changes  government regulationsgovernment regulations  inflationinflation  recessionrecession
  • 87. Natural RisksNatural Risks Natural risks are result from natural disastersNatural risks are result from natural disasters or disruptionsor disruptions  floodsfloods  tornadoestornadoes  hurricaneshurricanes  firesfires  droughtsdroughts  lightninglightning  earthquakesearthquakes  even sudden abnormal weather conditionseven sudden abnormal weather conditions
  • 88. Human RisksHuman Risks These are caused by human mistakes andThese are caused by human mistakes and errors, as well as the unpredictability oferrors, as well as the unpredictability of customers, employees, or the workcustomers, employees, or the work environmentenvironment This could include:This could include:  TheftTheft  injury on the jobinjury on the job  bad checksbad checks  employee erroremployee error  NegligenceNegligence  IncompetenceIncompetence
  • 90. Ethics and EthosEthics and Ethos  The word “ethics” is derived from the GreekThe word “ethics” is derived from the Greek ethos, meaning “customary” orethos, meaning “customary” or “conventional.”“conventional.”  To be ethical in the sense of ethos is toTo be ethical in the sense of ethos is to conform to what is typically done, to obeyconform to what is typically done, to obey the conventions and rules of one’s societythe conventions and rules of one’s society and religion.and religion.
  • 91. What is ethics?What is ethics? Ethics is the branch of philosophy thatEthics is the branch of philosophy that focuses on morality and the way in whichfocuses on morality and the way in which moral principles are applied to everydaymoral principles are applied to everyday life. Ethics has to do with fundamentallife. Ethics has to do with fundamental questions such as “What is fair?” “What isquestions such as “What is fair?” “What is just?” “What is the right thing to do in thisjust?” “What is the right thing to do in this situation?” Ethics involves an activesituation?” Ethics involves an active process of applying values, which mayprocess of applying values, which may range from religious principles to customsrange from religious principles to customs and traditions.and traditions.
  • 92. What is business ethics?What is business ethics?  Business ethics focuses on whatBusiness ethics focuses on what constitutes right or wrong behavior in theconstitutes right or wrong behavior in the world of business. Corporate businessworld of business. Corporate business executives have a responsibility to theirexecutives have a responsibility to their shareholders and employees to makeshareholders and employees to make decisions that will help their business makedecisions that will help their business make a profit. But in doing so, businesspeoplea profit. But in doing so, businesspeople also have a responsibility to the public andalso have a responsibility to the public and themselves to maintain ethical principles.themselves to maintain ethical principles.
  • 93.  Although ethics provides moral guidelines,Although ethics provides moral guidelines, individuals must apply these guidelines inindividuals must apply these guidelines in making decisions. Ethics that applies tomaking decisions. Ethics that applies to business (business ethics) is not abusiness (business ethics) is not a separate theory of ethics; rather, it is anseparate theory of ethics; rather, it is an application of ethics to business situations.application of ethics to business situations. Although all people have ethicalAlthough all people have ethical responsibilities, higher ethical standardsresponsibilities, higher ethical standards are imposed upon professionals who serveare imposed upon professionals who serve as social models, such as physicians,as social models, such as physicians, attorneys, and business people.attorneys, and business people.
  • 94. The Nature & Goals ofThe Nature & Goals of Business EthicsBusiness Ethics  Business ethics refers to those values,Business ethics refers to those values, standards and principles that operatestandards and principles that operate within business.within business.  Business ethics is also an academicBusiness ethics is also an academic discipline that studies those standards,discipline that studies those standards, values and principles while seeking tovalues and principles while seeking to articulate and defend the ones that oughtarticulate and defend the ones that ought or should operate in business.or should operate in business.
  • 95. Ethical Judgment vs. BehaviorEthical Judgment vs. Behavior  From the time of Aristotle we have noticedFrom the time of Aristotle we have noticed a discontinuity between judging some acta discontinuity between judging some act as right and behaving rightly.as right and behaving rightly.  Knowing what is right is different fromKnowing what is right is different from doing what is right.doing what is right.  People vary in strength of character andPeople vary in strength of character and motivation and fortitude.motivation and fortitude.
  • 96. Reasoning and BusinessReasoning and Business EthicsEthics  The process of ethical reasoning must beThe process of ethical reasoning must be emphasized.emphasized.  Reasoning is distinct from answers.Reasoning is distinct from answers.  Begin with an accurate and fair account ofBegin with an accurate and fair account of the facts from all “sides”.the facts from all “sides”.  Be objective and open-minded.Be objective and open-minded.  Analyze each issue fully and rigorously.Analyze each issue fully and rigorously.
  • 97. The Relationship BetweenThe Relationship Between Law and EthicsLaw and Ethics  The law is an expression of the ethicalThe law is an expression of the ethical beliefs of our society.beliefs of our society.  Law and ethics are not the same thing.Law and ethics are not the same thing. The question, “Is an act legal?” is differentThe question, “Is an act legal?” is different from the question, “Is an act ethical?” Thefrom the question, “Is an act ethical?” The law cannot codify all ethical requirements.law cannot codify all ethical requirements. Therefore, an action might be unethical, yetTherefore, an action might be unethical, yet not necessarily illegal. For example, itnot necessarily illegal. For example, it might be unethical to lie to your family, butmight be unethical to lie to your family, but it is not necessary illegal.it is not necessary illegal.
  • 98. Ethical perspectivesEthical perspectives  Managerial ethics: What should a businessManagerial ethics: What should a business manager do in various situations?manager do in various situations?  The types of questions asked will vary fromThe types of questions asked will vary from perspective to perspective.perspective to perspective.  All decisions faced by business managers,All decisions faced by business managers, from finance to marketing to ethics andfrom finance to marketing to ethics and human resources, exist in a social andhuman resources, exist in a social and legal context.legal context.
  • 99. Ethics as Good BusinessEthics as Good Business Unethical business practices include:Unethical business practices include:  LyingLying  Offering merchandise known to beOffering merchandise known to be substandardsubstandard  Treating customers or employees unfairlyTreating customers or employees unfairly
  • 100. Conflicts of InterestConflicts of Interest  Conflict of interest is a major ethicalConflict of interest is a major ethical question that is generally not illegalquestion that is generally not illegal conflict of interestconflict of interest a conflict between self-interest anda conflict between self-interest and professional obligationprofessional obligation
  • 101. Ethical QuestionsEthical Questions  Is it against the law? Does it violateIs it against the law? Does it violate company or professional policies?company or professional policies?  Even if everyone is doing it, how would IEven if everyone is doing it, how would I feel if someone did this to me?feel if someone did this to me?  Am I sacrificing long-term benefits forAm I sacrificing long-term benefits for short-term gains?short-term gains?
  • 102. Reflections on the chapterReflections on the chapter  A wide range of people can be adverselyA wide range of people can be adversely affected by the decision made withinaffected by the decision made within contemporary business.contemporary business.  There are many roles to play within theThere are many roles to play within the economic system to insure integrity of thateconomic system to insure integrity of that system and to prevent fraud and abuse.system and to prevent fraud and abuse.  Business operates within a social contextBusiness operates within a social context and has duties to a wide range of peopleand has duties to a wide range of people beyond those people who own abeyond those people who own a company’s stock.company’s stock.

Editor's Notes

  • #47: Many entrepreneurs want to be their own bosses, and self-management is their motivation. Entrepreneurs are wealth creators. Many entrepreneurs start ventures with the specific goal of creating a profitable business to reap financial rewards. As large companies continue to layoff employees, entrepreneurs find job security in their own ventures. Finally, quality of life provides an attractive option for people to gain independence, freedom and control.
  • #49: Globalization, education, information technology, and demographic and economic trends create many opportunities for entrepreneurs. Growth in entrepreneurship is a worldwide phenomenon.
  • #52: Risk Taker Entrepreneurs often take on a high degree of risk and stress. Many entrepreneurs face bankruptcy, that can leave them with not business and no personal assets. Perceptive The owner of Cott Corp. was perceptive, he saw the opportunity to offer a private-label beverage to the grocery industry. Private label or private brand is a product that is manufactured by another company but is sold with a store’s brand name; also called a store brand or private brand. Curious Ray Kroc, a leader in the development of the modern franchise system, recognized the potential of the McDonalds brothers’ restaurant and its formula for producing good and inexpensive food and capitalized on it.
  • #53: ENTREPRENEURIAL CHARACTERISTICS Imaginative The founder of Canadian Railway Newspaper Company (Cara Operations Ltd.), T.P. Phelan took his newspaper service to the next step by providing food service in many sectors. Persistent The story about The Little Engine That Could is a children’s storybook tale of persistence. Goal-setting Some entrepreneurs have local success and then take on new challenges by going international with their business. Hardworking J.M. Schneider worked days for a button factory and in the evenings and at night he worked to provide his own customers with sausages.
  • #54: Sir Richard Branson, the founder of Virgin Records, went out of his comfort zone and started Virgin Airlines. Flexible Video rental businesses demonstrated flexibility buy quickly adapting to the change from video format to DVD format. Independent Each venture is a reflection of the independent entrepreneur who started it.
  • #55: It is easier to learn a skill than to develop a characteristic. Research Skills The first step in knowledge acquisition is asking a good question, such as “Why is that?” or “How does that work?”. The second step is to gather information that will help you to answer the questions. You may reformulate your question or ask new ones, all perhaps leading to the start of a new venture. Books: Municipal libraries, educational institution libraries (such as universities), bookstores, government resource centres, book stores, etc. are places to access information written about business and business ownership. Periodicals: Magazines, newspapers, newsletters, and trade journals and publications are excellent sources of current and industry specific information and secondary research. Indexes and Databases: A periodical index is a list of all articles published about specific topics over a period of time that gives the title, a brief description, and the name and date of the periodical in which the article appears. A data base is a list of information organized by category, that are usually very specific (kite manufacturers) or very broad Some databases charge a fee, others are free. Schools and libraries often provide access to some databases. Consultants: Consultants are knowledgeable experts who charge for their services or work for organization such as universities, government departments and financial institutions that provide services for free to their clients. Professionals: Experts such as accountants, lawyers, sales agents, and individuals who work for advertising agencies can assist entrepreneurs in the start-up stages of a business and on an on-going basis. Schools: Entrepreneurs can access part-time and full-time programs at universities and colleges for a variety of business related subjects.
  • #56: Staff Relationships Motivation relies on the matching of rewards to an employees needs and personality. Empathy is the ability to understand what other people think and feel. Supplier Relationships Suppliers such the government, service providers, merchandise suppliers, or material and equipment sellers are all sourced of information about new products, processes, and materials. Paying bills when due help to maintain good relations with suppliers and if financial problems arise be sure to communicate in an effort to meet mutual needs. Customer Relationships Entrepreneurs should strive to make customers feel important.
  • #59: Founder and Chief Executive Officer of Innovative Product Technologies, Inc. (IPT, Inc.). which is a product and technology based market commercialization corporation A business plan is the first step you take toward turning your invention into a marketable reality. Potential investors may understand a business proposal much better than they understand the technology of an invention. Investors will look at the profit-and-loss possibilities
  • #60: And an investor has been noted as saying not only is a business plan important for any business looking for funding but its even more important for ventures involving innovations. He also reminds innovators that the plan is not just for other people, developing the plan gives you the opportunity to really learn the nitty-gritty information about what you want to do.
  • #62: Summary-for bankers, first timers, feasibility testing, small businesses. Full-comprehensive plan with a good amount of detail Operational-describes how your business operates, handles challenges, plans growth, very strategic
  • #63: Answers 3 major questions: How will we operate, Who are our customers and how will we reach them, and Will we be profitable doing this. Summarize 3 sections into one paragraph each, create executive summary, add supporting documents. Show how banker reads a business plan.
  • #74: Everyone has competitors! Provide a complete view of the competitive landscape Direct and indirect competitors Current and anticipated competitors Competitor strengths and weaknesses Your competitive advantages
  • #81: Describe your key players Management Team Board of Directors Board of Advisors Major Investors Who are you missing?
  • #82: One paragraph on each person will do. Not a resume. It’s okay for start-ups to have unproven managers. Describe what skills they bring to the business. Put your management team together first. If you need help putting together a Board, talk to your local Economic Development professionals If you already have major investors, tell everyone.
  • #83: If you need examples look on the internet. Project for at least 3 years, possibly 5. Your numbers need to be “defendable.” Make sure that your projections jive with what you’ve said earlier in your plan. Explain your underlying assumptions in terms that the reader can understand, like # of customers, market share, hits on your web page Anything else can be brought in later. Cap tables, etc.
  • #87: Amount and type of competitors - businesses that fail to change products to keep up with o set the standard for competitors. Foreign competition becoming very big lifestyle/population changes - more single-parent households, dual-income families, delayed marriages, decade trends Government regulation - laws requiring a business to pay for street/sewer improvements, parking, or just general maintenance can and will reduce profits. Inflation/recession - high unemplyment = reduced product sales. These are all things that are not a direct result of the business but the everything that surrounds the business. There is nothing that a company can do with these risks except adapt
  • #92: The word “Ethics” originated from the Greek word “ethos” meaning character, conduct and activities of the people based on moral principles