The document presents findings from a survey of 4,000 non-profit organizations conducted by the C.S. Mott Foundation, revealing a low response rate of 5.2% with a significant focus on equipment rather than staff training for technology use. It highlights under-utilization of existing systems and the rising costs and accessibility of technology, such as dedicated access options. Moreover, it discusses the evolution of tools and content in the digital age, providing examples of innovative communications applications and services.