This document provides tips and techniques for non-sales selling. It discusses how focusing on customer needs through empathy, perspective-taking and capacity development can lead to better outcomes than traditional sales techniques. Charts show that taking time to understand referral customers leads to more work than trying to make the sale, and that collaboration and access to bigger opportunities are better goals. Building relationships with journalists, radio and print media can provide positive publicity. The key messages are to spend more time listening to customers, see issues from their perspective, and help them rather than focus primarily on making the sale.
Related topics: