S A R A H T R AV E R S
C A M I L L A L O N G
T h e S u r p r i s i n g T r u t h a b o u t n o n - S a l e s S e l l i n g
The surprising truth about non-sales selling
Photos
Who’s in the room?
Your name and company
Own your own business?
Family business?
Service or product?
Business or retail customers
The surprising truth about non-sales selling
The surprising truth about non-sales selling
What’s the best way
to describe
sales
as an activity?
The surprising truth about non-sales selling
Top Sales Techniques
• “Objection Handling” - About 31,400,000
search results
• “Closing Techniques” - About 19,800,000
search results
Top Sales Techniques
The surprising truth about non-sales selling
The surprising truth about non-sales selling
Buying a car?
The surprising truth about non-sales selling
The surprising truth about non-sales selling
The surprising truth about non-sales selling
The surprising truth about non-sales selling
The New Sales Paradigm
Source: ONS, 2015
Sales Roles in UK
Straw Poll
One born every minute (2014)
Top Sales Tip #1: Spend more time on the beach
Top Sales Tip #1: Spend more time on the beach
You can do it all
You can do it all
You can’t do it all
Collaboration
The surprising truth about non-sales selling
The surprising truth about non-sales selling
Non referral customers
0% 20% 40% 60% 80% 100%
Customer 1
Customer 2
Customer 3
Customer 4
Time invested in sales
Work obtained
Referral customers
0% 20% 40% 60% 80% 100%
Customer 1
Customer 2
Customer 3
Customer 4
Time invested in sales
Work obtained
Make
the
sale
once
Access
bigger
jobs
The surprising truth about non-sales selling
Top Sales Tip #2: Tune In!
Prof Adam Galinsky
E
The surprising truth about non-sales selling
The surprising truth about non-sales selling
Empathy
Capacity development
Perspective
The surprising truth about non-sales selling
Cost
Value
• Situation questions
• Probing questions
– How is that important?
– Why would that help?
– Would it help if?
– Is there any other way that would help you?
Tuning in………
Top Tip #3:
F P T G
The surprising truth about non-sales selling
Journalist contacts
TV contacts
• Tara Mills, Reporter @taramillstv
• BBC Nolan, Nicola Weir @nweir1
• UTV Life, Pamela Ballantine @PamBallantine
• Judith Hill, Reporter @JudeHill_utv
• Sara Moore, Reporter @SaraMoore_utv
• Jane Loughrey, Reporter @JaneLoughrey_utv
TV contacts
• NVTV @northernvisions
• IrishTV – County Matters antrim@irishtv.ie,
derry@irishtv.ie
Radio contacts
• Q Radio @DenisMcNeill
• Pete Snodden, Cool FM (@petesnodden)
• Louise Duffy (@NewsDuffy) BBC Talkback
• BBC Radio Foyle, Mark Patterson (@markyptweets)
• U105, Frank Mitchell (@FrankU105)
• Downtown Siobhan McGarry @SiobhanMcGarry
• Downtown Caroline Fleck (Facebook)
Print
• Coleraine Chronicle
• Coleraine Times
• Ballymoney Times
• Belfast Telegraph – Editor Gail Walker, Features
Editor Kerry McKittrick,
• Newsletter – Biz Richard Sheriff, Features Desk
(@NLFeatures)
• Irish News – Rebecca Black, Gail Bell
Magazines
• Local Women Belfast & North Coast
(@KimKellyKK)
• Local Women North West & Mid Ulster
Darinagh Boyle
editor@localwomensnews.com
Positive PR
#BallymenaBear
@ChocolateManor
@broightergold
Wrap
The surprising truth about non-sales selling
The surprising truth about non-sales selling
Empathy Perspective
Capacity development
F P T G
Open courses
www.getinvited.to/bespokecomms
March 3rd
Causeway
Enterprise
Agency
@ b e s p o k e _ c o m m s
b e s p o k e c o m m s
Thank you!

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The surprising truth about non-sales selling