Kenya Red Cross Society
VOLUNTEER MANAGEMENT
Kenya Red Cross Society
Volunteers are not paid
not because they are worthless
but because they are PRICELESS…
By
Khalda .M. Mohammed
&
Dishon Arun Harun Okejo
Kenya Red Cross Society
Kenya Red Cross Society
Background
The Red Cross was born of a desire to create a
pool of volunteers from the local community to
meet local needs in prevention and alleviation of
human suffering of the most vulnerable groups.
At first this pool was aimed at providing services to
the wounded at the battlefield.
Today this has moved beyond the battlefield to
relevant tasks in the community.
Cont…
As a voluntary organization, the society
operates through a network of 56
branches with its activities spread
through out the country.
Currently the society has about 69,000
volunteers who assist in implementing
activities at Headquarters and Branch
Level.
Kenya Red Cross Society
A Volunteer is one who without pay
reaches out beyond the confines of his or
her normal responsibilities to freely and
willingly carry out relevant tasks of the
KRCS with the ultimate aim of achieving
the stipulated objectives of the National
Society.
Kenya Red Cross Society
Definition…
While many acknowledge and embrace the
concept of volunteerism, its practices
,integration and sustainability at both
organizational and programme level remains
a challenge.
To help the organization over come this
challenge, Kenya Red Cross developed
strategies and tools that are conceptual
thinking into action.
Kenya Red Cross Society
Description/Key Findings…
Cont…
Using a comprehensive and consultative
process, Kenya Red cross, developed a
volunteering policy. This policy is
structured so that is user friendly, it is
comprehensively packed to give all details
required for volunteerism in the society.
In addition the society takes pride in its
volunteers hence it has managed to use
all the 9 concepts of the wheel of
Volunteer Management
Kenya Red Cross Society
VOLUNTEERING
POLICY
E
WHEEL OF VOLUNTEER MANAGEMENT
1. PLANNING, IDENTIFYING &
DEFINING VOLUNTEERS ROLES
Its one thing to know that your organization needs additional
help and that volunteer are the likely source.
Identifying number of Volunteers needed
in a project?
There is a set up system to work with
volunteers. and keeping track records of
the volunteers.
Kenya Red Cross Society
2. IDENTIFY TASKS
 The society identifies tasks that the
volunteer will be performing in order to
meet needs.
Draws up a role description for the
volunteer.
Kenya Red Cross Society
3. RECRUITMENT
The society recruits volunteers from the
beneficiary communities as appropriate so
as to build the capacity of communities to
cope with crisis.
Considers Social & Gender balance in
recruitment.
Enters into a written and signed
agreement with a volunteer.
Kenya Red Cross Society
4. SELECTION
 Selection criteria is developed to place
volunteers in relevant departments.
Kenya Red Cross Society
5. INDUCTION
 Volunteer orientation process should be
done effectively to enhance smooth
running and accommodation into the
organization by other volunteers and
Staff.
6. TRAINING
 In order to effectively perform the assigned
tasks, volunteers are taken through relevant
trainings e.g. First Aid, Counseling, Disaster
Preparedness & Response e.t.c
Kenya Red Cross Society
Volunteers are not paid khalda mohammed- krcs
7. SUPPORT
Provide an enabling environment for the
volunteer to perform. Well supported
volunteers are more likely to feel valued,
accepted and satisfied with their roles.
Kenya Red Cross Society
8. RETENTION
 Experienced and committed volunteers are the essence
of a project. Keeping volunteers interested and engaged
is what makes a good project great.
 Create a sense of belonging, make them feel valued and
respected.
 Prevent volunteer burn out – ensure goals are realistic
and keep workload manageable.
 Retention is directly impacted by how clearly the
volunteer was recruited, how fairly they are supervised
and how effectively they are rewarded.
 Motivating them by awards, provide opportunities for
leadership, capacity and skill building.etc
Kenya Red Cross Society
Volunteers are not paid khalda mohammed- krcs
Volunteers are not paid khalda mohammed- krcs
Volunteers are not paid khalda mohammed- krcs
Volunteers are not paid khalda mohammed- krcs
9. EVALUATION
Evaluate team efforts of volunteers and
staff.
Evaluate the programme within which the
volunteer worked.
Find out whether the volunteers
contribution has added any value to the
community and self.
Kenya Red Cross Society
Lessons Learnt
The development of volunteer policy has
effectively and efficiently enhanced
management of volunteers.
The community identifies and associates
itself well with the organization due to the
fact that it supports its volunteers.
Creation of enabling environment,
capacity building and motivation of
volunteers has seen them successful in
life and even key persons in the
Kenya Red Cross Society
Cont…
 Volunteer management is a process with nine
stages, which KRCS has been able to
successful embrace.
 Volunteers are the ambassadors of the
organization to the community thus ought to be
very positive when dealing with volunteers.
 Well-supported volunteers find it easier to cope
with their work so provide a better service.
 An informed volunteer is a happy volunteer.
Kenya Red Cross Society
The truth about AIDS. Pass it on…
Kenya Red Cross Society

More Related Content

PDF
Nourishing Tomorrow's Leaders
PPT
Ryla presentation may 2010
PPTX
We Are Rotary: Advancing Women as Leaders
PDF
Rotaract 2012: Making a Difference as a District Rotaract Representative
DOCX
Second chance trust chance annual report 2015 (7)
PPTX
Global grants overview for Rotary Peace Fellows
PPTX
An Introduction to Rotary Community Corps (RCCs)
PPTX
Fellowships: The Hidden Gem of Rotary
Nourishing Tomorrow's Leaders
Ryla presentation may 2010
We Are Rotary: Advancing Women as Leaders
Rotaract 2012: Making a Difference as a District Rotaract Representative
Second chance trust chance annual report 2015 (7)
Global grants overview for Rotary Peace Fellows
An Introduction to Rotary Community Corps (RCCs)
Fellowships: The Hidden Gem of Rotary

What's hot (20)

PPT
Transform! How to Lead Clubs and Districts to Be Irresistible
PPTX
Leading Your Club to Greatness: 2017-18 Club Presidents
PPT
Rotaract Présentation Powerpoint (English)
PPTX
State of Membership
PPTX
Fire Up Your Rotaract Club Membership (#Rotaract15)
PPTX
Best Practices in Multi-Year District Planning
PPT
How to Start and Sustain Rotaract & Interact Clubs
PPTX
Service Above Selfie: Social Media in the Rotary Family
PPTX
Membership Models for the Future of Rotary
PPTX
Rotaract Orientation
PDF
Increase Rotary's Impact and Reach through Rotary Community Corps Handout
PPTX
Rotaract presentation district 6440 2011 conference
PPTX
Rotary Club Orientation
PPTX
Rotary's Programs for Young Leaders
PPTX
The Journey From District Trainer to Director of Training
PPTX
Rotary District 3142 Managed Club Website
PPTX
Rotaract Orientation by Rtr Shyam Prakash J
PPT
R.E.T.S. Board Member Responsibilities
PPTX
Introduction to Rotaract
PPT
Membership dev & retention
Transform! How to Lead Clubs and Districts to Be Irresistible
Leading Your Club to Greatness: 2017-18 Club Presidents
Rotaract Présentation Powerpoint (English)
State of Membership
Fire Up Your Rotaract Club Membership (#Rotaract15)
Best Practices in Multi-Year District Planning
How to Start and Sustain Rotaract & Interact Clubs
Service Above Selfie: Social Media in the Rotary Family
Membership Models for the Future of Rotary
Rotaract Orientation
Increase Rotary's Impact and Reach through Rotary Community Corps Handout
Rotaract presentation district 6440 2011 conference
Rotary Club Orientation
Rotary's Programs for Young Leaders
The Journey From District Trainer to Director of Training
Rotary District 3142 Managed Club Website
Rotaract Orientation by Rtr Shyam Prakash J
R.E.T.S. Board Member Responsibilities
Introduction to Rotaract
Membership dev & retention
Ad

Similar to Volunteers are not paid khalda mohammed- krcs (20)

PPT
KAVCO VOLUNTEER LEADERSHIP MODULE TWO RETENTION
PPT
Nonprofit org dev mgt lecture 11
PDF
Volunteerism english
PPTX
Recruiting and Training Volunteers MSW 209.pptx
PPT
Volunteer Recruitment & Training
PDF
140121 isae volunteer victories
PDF
140117 ne sae volunteer victories
PPT
Non profit strategy leadership project
PDF
How togetvolunteerstoworkforyoujanaberkhan
PDF
150207 mgma volunteer victories
PPTX
Effective Volunteer Recruitment & Engagement, presented to Carolinas Associat...
PDF
Society of Petroleum Engineers - volunteer victories
PPT
Growing Your Volunteer Program
PDF
Need to know basics best practices in volunteer management 2008
PPT
Volunteer Management 2011
PPTX
Volunteerism by Eric M
PPTX
Maximizing your Volunteer and Service Experiences
PDF
A PRAGMATIC REVIEW TO STUDY THE ROLE OF VOLUNTEERS IN A NON-PROFIT ORGANIZATION
KAVCO VOLUNTEER LEADERSHIP MODULE TWO RETENTION
Nonprofit org dev mgt lecture 11
Volunteerism english
Recruiting and Training Volunteers MSW 209.pptx
Volunteer Recruitment & Training
140121 isae volunteer victories
140117 ne sae volunteer victories
Non profit strategy leadership project
How togetvolunteerstoworkforyoujanaberkhan
150207 mgma volunteer victories
Effective Volunteer Recruitment & Engagement, presented to Carolinas Associat...
Society of Petroleum Engineers - volunteer victories
Growing Your Volunteer Program
Need to know basics best practices in volunteer management 2008
Volunteer Management 2011
Volunteerism by Eric M
Maximizing your Volunteer and Service Experiences
A PRAGMATIC REVIEW TO STUDY THE ROLE OF VOLUNTEERS IN A NON-PROFIT ORGANIZATION
Ad

More from National Organization of Peer Educators (NOPE Kenya) (20)

PPTX
Adolescent sexuality gender response to sex education and implications to hiv...
PPT
Addiction treatment methadone perspectives from a qualitative study
PPT
Access to care for hiv infected pwid what can be done
PPTX
Access and retention to treatment for adolescents living with hiv
PPTX
Accelerating hiv prevention among women and children, case study at nyahururu...
PPTX
Adolescent sexuality gender response to sex education and implications to hiv...
PPTX
Access and retention to treatment for adolescents living with hiv
PPTX
Accelerating hiv prevention among women and children, case study at nyahururu...
PPTX
A need for improved peer education and hiv aids services at institutions of h...
PPTX
A need for improved peer education and hiv aids services at institutions of h...
PPTX
A need for improved peer education and hiv aids services at institutions of h...
PPT
Final summary presentation 6th conference day 3 take home
PPTX
Is Kenya’s health system ready for devolved governance?
PPTX
Utilizing Digital Spaces To Reach Youth With HIV/SRH Messages The Case of th...
PPTX
Role of Sonysugar AIDS Control Unit (ACU) in HIV and AIDS reduction program i...
PPTX
The Impact of Having the Leaders of Faith Based Organization (FBOs) and Commu...
PPT
Addressing the needs of young people living with HIV in schools of Uganda
PPT
EMPOWERING THE YOUTHS INFECTED AND AFFECTED BY HIV & AIDS THROUGH COMMUNITY B...
PPTX
Building capacities of PWDs organisations to enhance access to sexual reprodu...
PPT
What Makes Institutional Strengthening Work: NOPE’s Experience
Adolescent sexuality gender response to sex education and implications to hiv...
Addiction treatment methadone perspectives from a qualitative study
Access to care for hiv infected pwid what can be done
Access and retention to treatment for adolescents living with hiv
Accelerating hiv prevention among women and children, case study at nyahururu...
Adolescent sexuality gender response to sex education and implications to hiv...
Access and retention to treatment for adolescents living with hiv
Accelerating hiv prevention among women and children, case study at nyahururu...
A need for improved peer education and hiv aids services at institutions of h...
A need for improved peer education and hiv aids services at institutions of h...
A need for improved peer education and hiv aids services at institutions of h...
Final summary presentation 6th conference day 3 take home
Is Kenya’s health system ready for devolved governance?
Utilizing Digital Spaces To Reach Youth With HIV/SRH Messages The Case of th...
Role of Sonysugar AIDS Control Unit (ACU) in HIV and AIDS reduction program i...
The Impact of Having the Leaders of Faith Based Organization (FBOs) and Commu...
Addressing the needs of young people living with HIV in schools of Uganda
EMPOWERING THE YOUTHS INFECTED AND AFFECTED BY HIV & AIDS THROUGH COMMUNITY B...
Building capacities of PWDs organisations to enhance access to sexual reprodu...
What Makes Institutional Strengthening Work: NOPE’s Experience

Recently uploaded (20)

PPTX
AUTOIMMUNITY - Note for Second Year Pharm D Students
PPT
Perioperative Nursing Care 1st bsc nursing.ppt
PPTX
Management Basics Applied to Nursing.pptx
PPT
DENGUE_FEVER_&_DHF.pptfffffffffhffffffffffff
PDF
Art Therapy Exercises and Worksheets.pdf
PDF
mycobacterial infection tuberculosis (TB)
PPTX
Nepal health service act.pptx by Sunil Sharma
PDF
Medical_Biology_and_Genetics_Current_Studies_I.pdf
PPTX
Signs of Autism in Toddlers: Pediatrician-Approved Early Indicators
PDF
Gastro Retentive Drug Delivery System.pdf
PPTX
OccupationalhealthPPT1Phealthinindustriesandsafety.pptx
PDF
Exploring The Impact of Bite-to-Needle Time on Snakebite Complications: Insig...
PPTX
Wound care MNEMONICS MNEMONICS health care
PPT
12.08.2025 Dr. Amrita Ghosh_Stocks Standards_ Smart_Inventory Management_GCLP...
PPTX
Fever and skin rash - Approach.pptxBy Dr Gururaja R , Paediatrician. An usef...
PDF
crisisintervention-210721062718.presentatiodnf
PPTX
1-back pain presentation presentation .pptx
PDF
Culturally Sensitive Health Solutions: Engineering Localized Practices (www....
PPTX
Tracheostomy Care: A Comprehensive Guide
PDF
crisisintervention-210721062718.presetationdf
AUTOIMMUNITY - Note for Second Year Pharm D Students
Perioperative Nursing Care 1st bsc nursing.ppt
Management Basics Applied to Nursing.pptx
DENGUE_FEVER_&_DHF.pptfffffffffhffffffffffff
Art Therapy Exercises and Worksheets.pdf
mycobacterial infection tuberculosis (TB)
Nepal health service act.pptx by Sunil Sharma
Medical_Biology_and_Genetics_Current_Studies_I.pdf
Signs of Autism in Toddlers: Pediatrician-Approved Early Indicators
Gastro Retentive Drug Delivery System.pdf
OccupationalhealthPPT1Phealthinindustriesandsafety.pptx
Exploring The Impact of Bite-to-Needle Time on Snakebite Complications: Insig...
Wound care MNEMONICS MNEMONICS health care
12.08.2025 Dr. Amrita Ghosh_Stocks Standards_ Smart_Inventory Management_GCLP...
Fever and skin rash - Approach.pptxBy Dr Gururaja R , Paediatrician. An usef...
crisisintervention-210721062718.presentatiodnf
1-back pain presentation presentation .pptx
Culturally Sensitive Health Solutions: Engineering Localized Practices (www....
Tracheostomy Care: A Comprehensive Guide
crisisintervention-210721062718.presetationdf

Volunteers are not paid khalda mohammed- krcs

  • 1. Kenya Red Cross Society VOLUNTEER MANAGEMENT
  • 2. Kenya Red Cross Society Volunteers are not paid not because they are worthless but because they are PRICELESS… By Khalda .M. Mohammed & Dishon Arun Harun Okejo Kenya Red Cross Society
  • 3. Kenya Red Cross Society Background The Red Cross was born of a desire to create a pool of volunteers from the local community to meet local needs in prevention and alleviation of human suffering of the most vulnerable groups. At first this pool was aimed at providing services to the wounded at the battlefield. Today this has moved beyond the battlefield to relevant tasks in the community.
  • 4. Cont… As a voluntary organization, the society operates through a network of 56 branches with its activities spread through out the country. Currently the society has about 69,000 volunteers who assist in implementing activities at Headquarters and Branch Level. Kenya Red Cross Society
  • 5. A Volunteer is one who without pay reaches out beyond the confines of his or her normal responsibilities to freely and willingly carry out relevant tasks of the KRCS with the ultimate aim of achieving the stipulated objectives of the National Society. Kenya Red Cross Society Definition…
  • 6. While many acknowledge and embrace the concept of volunteerism, its practices ,integration and sustainability at both organizational and programme level remains a challenge. To help the organization over come this challenge, Kenya Red Cross developed strategies and tools that are conceptual thinking into action. Kenya Red Cross Society Description/Key Findings…
  • 7. Cont… Using a comprehensive and consultative process, Kenya Red cross, developed a volunteering policy. This policy is structured so that is user friendly, it is comprehensively packed to give all details required for volunteerism in the society. In addition the society takes pride in its volunteers hence it has managed to use all the 9 concepts of the wheel of Volunteer Management Kenya Red Cross Society
  • 9. 1. PLANNING, IDENTIFYING & DEFINING VOLUNTEERS ROLES Its one thing to know that your organization needs additional help and that volunteer are the likely source. Identifying number of Volunteers needed in a project? There is a set up system to work with volunteers. and keeping track records of the volunteers. Kenya Red Cross Society
  • 10. 2. IDENTIFY TASKS  The society identifies tasks that the volunteer will be performing in order to meet needs. Draws up a role description for the volunteer. Kenya Red Cross Society
  • 11. 3. RECRUITMENT The society recruits volunteers from the beneficiary communities as appropriate so as to build the capacity of communities to cope with crisis. Considers Social & Gender balance in recruitment. Enters into a written and signed agreement with a volunteer. Kenya Red Cross Society
  • 12. 4. SELECTION  Selection criteria is developed to place volunteers in relevant departments. Kenya Red Cross Society 5. INDUCTION  Volunteer orientation process should be done effectively to enhance smooth running and accommodation into the organization by other volunteers and Staff.
  • 13. 6. TRAINING  In order to effectively perform the assigned tasks, volunteers are taken through relevant trainings e.g. First Aid, Counseling, Disaster Preparedness & Response e.t.c Kenya Red Cross Society
  • 15. 7. SUPPORT Provide an enabling environment for the volunteer to perform. Well supported volunteers are more likely to feel valued, accepted and satisfied with their roles. Kenya Red Cross Society
  • 16. 8. RETENTION  Experienced and committed volunteers are the essence of a project. Keeping volunteers interested and engaged is what makes a good project great.  Create a sense of belonging, make them feel valued and respected.  Prevent volunteer burn out – ensure goals are realistic and keep workload manageable.  Retention is directly impacted by how clearly the volunteer was recruited, how fairly they are supervised and how effectively they are rewarded.  Motivating them by awards, provide opportunities for leadership, capacity and skill building.etc Kenya Red Cross Society
  • 21. 9. EVALUATION Evaluate team efforts of volunteers and staff. Evaluate the programme within which the volunteer worked. Find out whether the volunteers contribution has added any value to the community and self. Kenya Red Cross Society
  • 22. Lessons Learnt The development of volunteer policy has effectively and efficiently enhanced management of volunteers. The community identifies and associates itself well with the organization due to the fact that it supports its volunteers. Creation of enabling environment, capacity building and motivation of volunteers has seen them successful in life and even key persons in the Kenya Red Cross Society
  • 23. Cont…  Volunteer management is a process with nine stages, which KRCS has been able to successful embrace.  Volunteers are the ambassadors of the organization to the community thus ought to be very positive when dealing with volunteers.  Well-supported volunteers find it easier to cope with their work so provide a better service.  An informed volunteer is a happy volunteer. Kenya Red Cross Society
  • 24. The truth about AIDS. Pass it on… Kenya Red Cross Society