Citizen Innovation
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The document outlines the concept of citizen innovation, emphasizing the importance of collaboration between citizens and government agencies in enhancing public service delivery and policy development. It highlights the shift towards participatory culture and user-led innovation, leveraging open data and active community engagement. The author, Darren Sharp, presents a roadmap for implementing citizen innovation and stresses the need for government to adapt and act as a facilitator in this evolving landscape.
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Citizen Innovation
- 1. collaboration :: cooperation:: coordination Citizen Innovation: Harnessing collaboration for service delivery, legislation and policy development. Darren Sharp, Senior Consultant Twitter: @dasharp 24 June 2009 :: Web 2.0 in Government Conference :: Sydney
- 2. Company Profile • Collabforgewas formed in 2007 • Web strategy and IT development for collaborative engagement • Collaboration process improvement: analysis and integration of best practice tools and process • Experience in delivering mission critical, high-profile Gov 2.0 initiatives
- 3. User-led Innovation • Therise of participatory culture - production/consumption - professional/amateur - work/leisure • Related to ‘peer production’ Image: NESTA • Crowdsourcing - distributed problem-solving
- 4. User-led Innovation • Asit becomes easier to connect, communicate and share it also becomes easier to create and co-create • Sources of innovation are shifting • Leveraging the participation of: - audiences - customers - users
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- 11. Citizen Innovation • Processof collective activity between: - citizens and; - government agencies - public sector organisations - public servants - policy makers - elected representatives/legislators
- 12. 3Cs of CollectiveActivity Collective Process Output Activity patterns across disparate elements pulled Coordination disparate elements into a relational space become visible individuals comply to aggregated value of Cooperation process / set of individual contributions instructions participants of a group co-created innovation Collaboration add/edit/deletes same pool representing a shared of content understanding Elliott, Dr Mark Alan (2007) Stigmergic Collaboration: A Theoretical Framework for Mass Collaboration. PhD thesis, University of Melbourne.
- 13. The real promiseof Gov 2.0 • Using ‘citizen innovation’ to harness the expertise of people who use: - public sector data - public services - government policy - legislation
- 14. Sounds good: whendo we get some? Citizen innovation is already here. It’s just not evenly distributed. Thanks William Gibson!
- 15. User-led Innovation Google’s VictorianBushfires Map
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- 20. Power Now • Sharingp2p resources - physical, tactical, digital, social • Decentralised coordination/cooperation/collaboration - grass-roots, bottom-up and emergent • Collective intelligence - distributed, real-time, always-on • Self-organisation - group-forming, weak ties, exponential scaling
- 21. Service Design &Delivery
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- 25. Roadmap for CitizenInnovation 1) Identify lead citizens
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- 28. User-led Innovation Tom Wood
- 29. Roadmap for CitizenInnovation 1) Identify lead citizens 2) Provide access to open data, tools and APIs
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- 31. Roadmap for CitizenInnovation 1) Identify lead citizens 2) Provide access to open data, tools and APIs 3) Build user communities
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- 34. Roadmap for CitizenInnovation 1) Identify lead citizens 2) Provide access to open data, tools and APIs 3) Build user communities 4) Reward collective activity
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- 36. Roadmap for CitizenInnovation 1) Identify lead citizens 2) Provide access to open data, tools and APIs 3) Build user communities 4) Reward collective activity 5) Engage in genuine co-creation activities
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- 38. Summary • The riseof participatory culture - social web makes it easy to connect, share & co-create • Citizen Innovation - process of collective activity (the 3Cs) • Gov 2.0 : thinking and acting strategically - collaborate with the people who use your services • The nature of power has shifted - distributed, emergent, self-organising and non-linear • Gov needs to be agile and amplify its role as enabler - become a trusted partner in citizen innovation
- 39. Thank you! Darren Sharp, Senior Consultant +61 (0)419 314 655 [email protected] Twitter: @dasharp