Stefan Moritz

servicedesign innovation design cx future customer experience service design value customer leadership service employee experience paradigm shift change collaboration marketing transformation workshop designship svid connectivity customer centricity management experiencedesign growth branding ai robots imagination usp creativity advertising employee engagement opportunities differentiation organisation design management network era codesign dmi methodology process overview examples finland hospitality trourism omni channel customer service brand management loyalty storytelling business telecom engagement hr ex talent skills b2b culture change business value human brand innovation opportuinty transition shift products market trends economy prototyping experience healthcare mobility lower cost better outcomes democracy public service productivity