BetterQA

BACKGROUND

Please describe your company and position.

I am the HR Business Partner at a cloud and digital transformation company.

Describe what your company does in a single sentence.

We are a European cloud and digital transformation provider helping businesses navigate their entire cloud journey through tailored solutions, proven frameworks, and secure technology.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BetterQA to accomplish?

• We brought BetterQA in to provide independent testing of our software and give the development team another level of validation before releasing updates.

SOLUTION

How did you find BetterQA?

Clutch Site

Why did you select BetterQA over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from BetterQA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The work involved functional application testing, regression checks, identifying unexpected behavior, and documenting defects. BetterQA delivered structured findings with reproduction information and details that helped our technical team investigate each issue.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project resulted in a more complete list of defects before release and helped us close gaps that had not been identified through our existing testing process.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They worked well alongside our technical team and adjusted testing priorities when our development schedule changed. Communication remained clear throughout the project.

What was your primary form of communication with BetterQA?

Email or Messaging App

What did you find most impressive or unique about this company?

Their independence was valuable. They were willing to challenge expected behavior and investigate areas that our internal team had become accustomed to overlooking.

Are there any areas for improvement or something BetterQA could have done differently?

A more detailed testing plan at the beginning would have made the early stage easier for our team to follow.

BACKGROUND

Please describe your company and position.

I am the CTO of Airtm

Describe what your company does in a single sentence.

Cross-border payments

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BetterQA to accomplish?

• Penetration Testing and Security Audit

SOLUTION

How did you find BetterQA?

cold email

Why did you select BetterQA over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from BetterQA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Perform a full security audit including penetration testing of our Enterprise application. Work with our internal team to address (and close) issues related to cybersecurity and retest to have a fully secure platform. Finally provide a report of issues and their resolution and a certificate of completion so that we can show partners and customers that we've been 3rd party audited and tested.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We went back and fourth in real time with the various cyber concerns that came up via Slack. This type of dynamic working relationship is a huge plus. It's great to be able to address issues in realtime. Finally the retest and report were very useful. The success of the project was marked by the certificate of completion.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Fantastic project management. I never felt like I had to drive the project, it felt like it was being driven and they even worked around our schedule which was incredbily accomodating. Items were always delievered in a timely manner. Response was perfect. We will be using them for all our cyber security needs moving forward.

What was your primary form of communication with BetterQA?

Email or Messaging App

What did you find most impressive or unique about this company?

Just consistant good service. 

Are there any areas for improvement or something BetterQA could have done differently?

Not really. I'm thankful they accommodated our schedule, which was shifting quite a bit.

BACKGROUND

Please describe your company and position.

I am the CEO of Lalamove

Describe what your company does in a single sentence.

Lalamove is an on-demand delivery technology company, empowering users all around the world to make delivery fast and reliable.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BetterQA to accomplish?

• Establish procedures and instruments for performance testing.
• Test the performance of all ongoing releases of our software.

SOLUTION

How did you find BetterQA?

Clutch Site

Why did you select BetterQA over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from BetterQA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

More than 50,000 people use our software globally, and before every version is made available to the public, it must pass extensive load testing. Therefore, BetterQA is hired to handle all performance testing tasks. Our ability to expand and test our product was facilitated by BetterQA's implementation of a cloud-based performance testing platform. 

The BetterQA team found performance bottlenecks by analyzing test results for every release and making ideas for how to improve the speed of our product. They also gave us thorough test findings, which helped us monitor our development and make wise choices.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The primary result is that we can now identify and address any performance problems or bottlenecks prior to the introduction of a new version.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

BetterQA was easily incorporated into our internal team, allowing us to collaborate on the same sprints. They had excellent customer service and timely delivery.

What was your primary form of communication with BetterQA?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They have everything set up, including a load testing platform, knowledgeable performance experts, and training, making them a great one-stop shop for performance testing.

Are there any areas for improvement or something BetterQA could have done differently?

Nothing to mention here.

BACKGROUND

Please describe your company and position.

I am the Managing Director of a Construction Company

Describe what your company does in a single sentence.

We are a construction company.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BetterQA to accomplish?

• WE hired BetterQA for their web application testing services.

SOLUTION

How did you find BetterQA?

Online Search

Why did you select BetterQA over others?

• Pricing fit our budget
• Great culture fit

How many teammates from BetterQA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Having noticed a lot of complains from users over time about the quality of our app, we sought to increase user experience by carrying out different tests to find out what causes the malfunctioning of the app, especially on mobile phones, we decided to contact the manager of BetterQA to carry out said tests and they quickly pulled through. 

Once initial stage of communications and negotiations was concluded, they commenced work immediately and ran different tests to find bugs and other weak points, offered clear and straight-forward solutions and also ran the app on various mobile phones to ensure itwas running smoothly.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We experienced increase in number of traffic, downloads and welcomed new clients in a short time after the project completion. We are pleased to know that now, finally we add more value to our clients' web experience, thanks to BetterQA

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They have great customer service and communication skills. They always deliver on time and replied quickly. Even though this is our first time using them for our testing services, we look forward to working with them again in the future if the need arises.

What was your primary form of communication with BetterQA?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They have great knowledge about different apps which was evident in the way they handled the project efficiently and professionally.

Are there any areas for improvement or something BetterQA could have done differently?

NO, not really. We have no negative comments.

BACKGROUND

Please describe your company and position.

I am the Chairman and Chief Executive Officer of Cargill

Describe what your company does in a single sentence.

Food and Beverage Manufacturing. Cargill helps the world’s food system work for you.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BetterQA to accomplish?

• We engaged BetterQA to address critical challenges in our food and beverage manufacturing processes. Our primary goal was to enhance the overall efficiency of our applications, reduce operational errors, and ensure product quality.

SOLUTION

How did you find BetterQA?

Clutch Site

Why did you select BetterQA over others?

Pricing fit our budget

How many teammates from BetterQA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

BetterQA provided a comprehensive solution that covered extensive application testing, performance optimization, and 24/7 application support. Key deliverables included:

• A detailed test strategy
• Automated testing scripts
• A robust incident management system for immediate issue resolution.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project delivered tangible results that showcased significant progress and success. Operational errors decreased by 70%, leading to a substantial reduction in production waste and rework. Additionally, our product quality improved, resulting in higher customer satisfaction.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was impeccable. They consistently met all project milestones and delivered items on time, ensuring minimal disruptions to our manufacturing operations. Their proactive approach to addressing our needs was commendable, as they swiftly resolved any issues that arose.

What was your primary form of communication with BetterQA?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What truly set BetterQA apart was their ability to tailor their solutions to our specific manufacturing processes. Their deep understanding of our industry allowed them to create a customized testing framework that improved our applications' reliability and performance.

Are there any areas for improvement or something BetterQA could have done differently?

BetterQA performed exceptionally well. there is no room for improvement. They enhance their reporting capabilities to provide more detailed post-project documentation, aiding in long-term system maintenance and troubleshooting.

BACKGROUND

Please describe your company and position.

I am the Manager

Describe what your company does in a single sentence.

E-commerce

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BetterQA to accomplish?

• We hired BetterQA to make a thorough test of our upcoming website
• Also to check the website for bugs and to make it user-friendly

SOLUTION

How did you find BetterQA?

Online Search

Why did you select BetterQA over others?

• High ratings
• Good value for cost
• Company values aligned

How many teammates from BetterQA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

BetterQA first performed a thorough and complete check of the workings of the site prior to its launch to ascertain its quality, performance, functionality and design They tested the UI elements, then they identified and fixed all broken links, all done in a bid to encourage good user experience.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Thanks to BetterQA, we were able to minimize the bugs and glitches to the barest minimum. Now, the users enjoy a smooth and efficiently running website with a good user-interface. We are confident this contributed a lot to the high number of second-time visitors We are able to launch an utterly error-free website and at the allotted time.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered on time and with high quality. They were interested in our needs and devised various ways to solve our problems.

What was your primary form of communication with BetterQA?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their mental focus was highly remarkable.

Are there any areas for improvement or something BetterQA could have done differently?

They could find better ways of documentations next time, otherwise, they were very articulated.

BACKGROUND

Please describe your company and position.

I am the CEO of Razorfish

Describe what your company does in a single sentence.

Razorfish is a digital marketing and consulting agency that provides innovative solutions in areas such as digital advertising customer experience, web development, and data analytics to help brands and businesses thrive in the digital age.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BetterQA to accomplish?

• We hired BetterQA with a specific goal of improving the overall performance, stability and security of our digital agency's critical applications. our objective was to ensure smooth operation, reduce downtime and make it accessible for our clients.

SOLUTION

How did you find BetterQA?

Online Search

Why did you select BetterQA over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from BetterQA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

BetterQA provided an exceptional scope of work to address our application management needs. they conducted a thorough analysis of our existing applications, identified potential bottlenecks and implemented performance optimization strategies. they also performed regular security audits, ensuring our applications were protected against potential threats. The key deliverables included detailed performance reports, security assessment results, and recommendations for application improvement. .

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the project were highly impressive. thanks to BetterQA efforts, our applications experienced a significant performance boost, resulting in faster loading times and improved responsiveness. their security audits helped us identify any patch potentials vulnerabilities, enhancing our application's resilience against cyber threats.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

BetterQA project management was exemplary. they delivered all items on time, adhering to the agreed-upon schedules without any delays. whenever we had questions or needed clarifications, they were swift in responding, providing detailed explanations and guidance throughout the support period.

What was your primary form of communication with BetterQA?

Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about BetterQA was their proactive approach to application management. they anticipated potential issues before they become major problems, preventing any significant disruptions to our services. their dedication to ensuring our applications ran smoothly demonstrated their commitment to client satisfaction.

Are there any areas for improvement or something BetterQA could have done differently?

They consistently exceeded our expectations, and we were more than satisfied with their support. we highly recommend BetterQA to any agency seeking top-tier application management support.

BACKGROUND

Please describe your company and position.

I am the Director of 360i

Describe what your company does in a single sentence.

360i is a digital marketing agency that provides innovative and data-driven solutions to help brands and businesses connect with their target audience effectively.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BetterQA to accomplish?

• We hired BetterQA with the specific goal of ensuring the utmost quality and reliability of our newly developed mobile application for our digital agency. our objective was to identify and address any potentials bugs or issues that could compromise the user experience and impact our agency's reputation.

SOLUTION

How did you find BetterQA?

Online Search

Why did you select BetterQA over others?

• High ratings
• Pricing fits our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from BetterQA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

BetterQA provided an exemplary scope of work to fulfill our testing needs. they conducted comprehensive functional testing, performance testing under various scenarios, security testing to safeguard sensitive client data, compatibility testing across different devices and operating systems, and usability testing to enhance the app's user-friendliness. 

The key deliverables included detailed test reports, highlighting any defects or vulnerabilities discovered during testing, along with actionable recommendations for improvements.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the project were outstanding. Thanks to BetterQA meticulous testing approach, our application launched with minimal issues, ensuring a seamless user experience for our clients. The app's performance under load surpassed our expectations, providing smooth functionality even during peak usage.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

BetterQA's project management was commendable. they adhered strictly to the agreed-upon timelines, ensuring the testing phase did not cause any delays in our application's launch. their responsiveness to our needs was exceptional, they promptly addressed any queries or concerns we had during the testing process, maintaining clear and transparent communication throughout.

What was your primary form of communication with BetterQA?

Email or Messaging App

What did you find most impressive or unique about this company?

We were most impressed by BetterQA's dedication to delivering high quality results. their attention to detail and thoroughness in testing our application instilled great confidence in their capabilities. Furthermore, their expertise in handling different types of tests, from functional to security, was a significant advantage. it demonstrated their versatility and ability to tackle complex challenges in the app testing domain.

Are there any areas for improvement or something BetterQA could have done differently?

We can confidently say that working with them was a positive and rewarding experience. We highly recommend BetterQA to any business seeking top-tier application testing services.

BACKGROUND

Please describe your company and position.

I am the Owner of Sika

Describe what your company does in a single sentence.

Sike is a specialty chemicals company with a leading position in the development and protection of systems and products for bonding, sealing, damping, reinforcing, and protecting in the building sector and motor vehicle industry.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BetterQA to accomplish?

• Our construction company hired BetterQA to provide Application Testing, Application Management & Support, and Other IT Consulting & SI services. The specific goals and objectives we hired BetterQA to accomplish were to ensure the smooth functioning of our construction management software, optimize its performance, and provide ongoing support for our IT infrastructure.

SOLUTION

How did you find BetterQA?

Clutch Site

Why did you select BetterQA over others?

Good value for cost

How many teammates from BetterQA were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work provided by BetterQA was comprehensive and highly valuable. They conducted thorough testing of our construction management software, including functionality testing, usability testing, and performance testing. They also provided application management and support services to ensure that our software was operating optimally. 

Additionally, they offered IT consulting and SI services to help us improve our IT infrastructure and streamline our business processes. Some of the key deliverables provided by BetterQA included: 

• Detailed test reports highlighting any issues or bugs discovered during testing 
• Recommendations for improving the performance and usability of our software
• Regular maintenance and support for our application
• IT infrastructure optimization recommendations to enhance efficiency

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project with BetterQA yielded measurable outcomes that demonstrated progress and success. Through their testing efforts, we were able to identify and resolve several critical issues in our construction management software, resulting in improved functionality and enhanced user experience. 

The performance testing conducted by BetterQA also helped us optimize the software's speed and efficiency, resulting in faster project management and increased productivity. Their ongoing support ensured that our software remained stable and reliable, minimizing any downtime or disruptions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

BetterQA exhibited excellent project management throughout our engagement. They consistently delivered items on time, ensuring that our construction management software was thoroughly tested and optimized within the agreed-upon timelines. They were highly responsive to our needs and queries, promptly addressing any concerns or issues that arose during the project. Their proactive communication and regular updates kept us well-informed about the progress and milestones achieved.

What was your primary form of communication with BetterQA?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about BetterQA was their deep expertise in application testing and management, as well as their commitment to understanding our specific needs as a construction company. They demonstrated a thorough understanding of our industry and tailored their services to suit our requirements. Their ability to identify and address potential issues before they became major problems was highly impressive. 

Additionally, their proactive approach to ongoing support ensured that our software and IT infrastructure remained reliable and efficient.

Are there any areas for improvement or something BetterQA could have done differently?

Overall, we were extremely satisfied with the services provided by BetterQA. We believe there are no areas for improvement or suggestions for doing things differently. They consistently met our expectations, delivered high-quality work, and provided excellent customer service throughout the project. Their expertise and commitment to our success were evident throughout the engagement.

BACKGROUND

Please describe your company and position.

I am the CEO of a Software Company

Describe what your company does in a single sentence.

saas platform

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BetterQA to accomplish?

• we enlisted the services of BetterQA to guarantee the quality and performance of our mobile application
• Our aim were to discover and fix any potential technical flaws, enhance the user interface and optimize the app's performance

SOLUTION

How did you find BetterQA?

Online Search

Why did you select BetterQA over others?

• High ratings
• Pricing fits our budget
• Good value for cost

How many teammates from BetterQA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

BetterQA was in charge of executing a well-rounded testing strategy for our mobile application. The team engaged in thorough functional testing, usability testing, and compatibility testing across a wide range of devices and operating systems. 

They also undertook regression testing to ensure the app's sustained stability and compatibility with forthcoming updates. Their services also included extensive bug reports, performance evaluations, and suggestions for improvements.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Due to BetterQA's commendable efforts, our mobile application's performance received a significant boost. They successfully pinpointed and rectified crucial issues, leading to increased stability and an enhanced user experience. We witnessed an improvement in user feedback, with a discernible decrease in negative reviews and a rise in positive ratings on app stores.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

BetterQA's project was excellent. They set clear timelines and adhered to it strictly. They provided deliverables on time and often ahead of schedule. Their communication was seamless, proactive and efficient and if there were ever adjustments required, they were quick to pivot and adjust to our needs. Their dedication to our project helped to provide a quality and reliable product to our end users.

What was your primary form of communication with BetterQA?

• Virtual Meeting

What did you find most impressive or unique about this company?

What we found most impressive about BetterQA is their team spirit and ability to work efficiently under pressure. They were customer focused and highly professional.

Are there any areas for improvement or something BetterQA could have done differently?

None. BetterQA delivers as promised and even exceeds our expectations.