Fingent

BACKGROUND

Please describe your company and position.

I am the CEO of A Brand New Day

Describe what your company does in a single sentence.

We provide Applied Behavior Analysis services to individuals living with autism

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Fingent to accomplish?

They created an app designed to assist with language acquisition for the individuals that we serve

SOLUTION

How did you find Fingent?

Online Search

Why did you select Fingent over others?

• High ratings
• Pricing fit our budget
• Great culture fit

How many teammates from Fingent were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They created an app designed across multiple platforms , that included Applied Behavior Analysis methodologies within the design.

They created a portal for professionals to use so that they can design specific programs for their clients.  Within the portal, the professional is able to design every single aspect of the program from how many items are in the array to the voices that accompany the item to mastery criteria.  This development is intricate and fully customizable to meet the needs of each individual served.  

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Deadlines:  Fingent were diligent about meeting their deadlines.  They would follow after me for things that they needed in effort to meet their deadline.  

Bringing my dream to a reality:  Fingent and their team listened to what I wanted and gave it to me.  At the outset, I had a hard time figuring out exactly how I wanted it to look and how intricate I wanted the project.  They were patient and insightful and guided me through.  The design is more than I wished for

A product that works:  Fingent and their team took my ideas and put them into being.  This app now is used by my own clients and others all across the USA.  My product is even being used in a study.  

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was exceptional.  They were focused on delivering.  They would keep me in the timeline (I can be terrible about meeting deadlines--even my own--and they would kindly remind me about what they needed in order to keep deadlines).  The team was great with communication, would meet any time I needed, would resolve my issues right away.  
The team also was so kind and caring to me.  They became like friends where I felt connected to them and felt as if they cared about me.  They were also highly skilled and professional.  They knew how to do the job and somehow figured out how to make my dream a reality, even though I couldn't figure that out.  

What was your primary form of communication with Fingent?

Virtual Meeting

What did you find most impressive or unique about this company?

Fingent is honest.  They don't slip in extra expenses.  They don't lie about the amount of time it takes to do something.  They are very reasonable in their pricing.  They also are kind and patient. They care about the people that they work with and even when people were promoted and no longer on the project, they would stay connected to the project for as long as necessary to ensure a smooth transition.  
I guess the most impressive thing about Fingent as that they are trustworthy.  I could trust what they say and what they were doing, and that has never changed.

Are there any areas for improvement or something Fingent could have done differently?

I do not have any areas for improvement, honestly, as they delivered above my expectations.

BACKGROUND

Please describe your company and position.

I am the Head of Engineering - Frontend and Mobile of SS&C

Describe what your company does in a single sentence.

SS&C Technologies is the world’s largest independent hedge fund and private equity administrator, as well as the largest mutual fund transfer agency. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Fingent to accomplish?

• Move our legacy Mobile App from Xamarin to React Native
• Support with implementation of a new Mobile App Architecture
• Create new Mobile Apps to many of our products

SOLUTION

How did you find Fingent?

Clutch Site

Why did you select Fingent over others?

• High ratings
• Pricing fit our budget
• Comments/Reviews

How many teammates from Fingent were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Fingent supported us in developing mobile applications for various financial products. Their team handled project management in close collaboration with our mobile tech lead and product owner. They also provided business analysis, helping us clearly define and refine requirements, then translating them into well-structured epics, user stories, and tasks that aligned with our project timeline. In addition, Fingent took full responsibility for coding the final applications and provided excellent support during the deployment phase.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The collaboration with Fingent delivered clear, measurable results. We successfully launched several high-quality mobile apps for our financial products, all of which were approved by both the App Store and Google Play on the first submission. This significantly reduced our deployment and release timelines. Fingent’s structured project management and business analysis approach helped us streamline development, improve code quality, and minimise post-launch issues. The apps have performed reliably and received very positive feedback regarding performance and usability.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Fingent’s project management was outstanding throughout the entire engagement. They maintained clear communication, set realistic timelines, and consistently delivered all milestones on schedule. Their team was highly responsive and proactive, quickly addressing any questions or changes in scope. We especially appreciated their collaborative approach. They worked closely with our product owner and tech lead, ensuring alignment at every stage of the project. Overall, their professionalism, transparency, and ability to adapt to our needs made the whole process smooth and efficient. I would also add that one of the best points is the fact that the Fingent team integrate so well with our team that we feel they are part of the company and good colleagues, making the work with them easier and comfortable.

What was your primary form of communication with Fingent?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about Fingent was their genuine commitment to understanding our business goals and turning them into effective technical solutions. They didn’t just execute tasks; they became true partners, offering valuable insights and suggestions that improved the final product. Kudos to the entire team: Meera, Girish, Sajeel, Pinto, Deepu, Ameer, Jerrin, Alisha, and Gilshan.

Are there any areas for improvement or something Fingent could have done differently?

At this point, there’s really nothing we would suggest for improvement. The collaboration with Fingent was smooth, professional, and highly effective from start to finish. They met all expectations and delivered exactly what we needed, making the entire experience very positive.

BACKGROUND

Introduce your business and what you do there.

I’m a co-founder and managing director of a SaaS platform. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fingent?

We were looking to create an app that acted as an environment for multiple platforms. We hired Fingent for custom software development. 

SOLUTION

What was the scope of their involvement?

We started the engagement with a discovery process and collaborated to implement the design. The team is building the application and ensuring integration with the backend of our website. Fingent has been responsible for end-to-end development and third-party integration with Stripe and Google. Key technologies include Laravel and HTML. 

We are currently testing the application, and Fingent will be responsible for maintenance services. 

What is the team composition?

We primarily work with a project management office (PMO); this includes about four people. We also work with Fingent’s regional head of sales and global head of development. 

How did you come to work with Fingent?

We found them through Clutch. We were looking at multiple offshore companies, and after a few months of going back and forth, we decided to move forward with Fingent. 

How much have you invested with them?

We’ve spent between $1 million–$1.2 million AUD (approximately $642,000–$771,000 USD). 

What is the status of this engagement?

We started working together in January 2021, and the engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We consider Fingent’s most significant success their ability to stay within budget while delivering high-quality work. We’ve asked them to build something complex, and they’re fully capable of completing the work. 

How did Fingent perform from a project management standpoint?

We have consistent meetings with Fingent via Zoom.

What did you find most impressive about them?

We’ve been impressed with their honesty and integrity. We trust them fully, and their team is transparent in their approach. We’ve been impressed with their ability to produce high-quality work reliably. 

Are there any areas they could improve?

We underestimated the project's complexity at the beginning of the engagement, but that wasn’t entirely their fault. 

Do you have any advice for potential customers?

Trust Fingent’s process because it’s highly effective. 

BACKGROUND

Please describe your company and your position there.

The Training Center provides career development and test preparation education services to a variation of different students in the field of boiler and refrigeration equipment. We specialize in test preparation for New Jersey state licensing and some nation wide certifications.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Fingent?

We needed to integrate our CRM and LMS systems into one unit and Fingent designed the CRM program and we purchased the upskill LMS software. They support this project today.

SOLUTION

How did you select this vendor and what were the deciding factors?

We evaluated several proposals and Fingent provided a solution that best fit our organization. There were several vendors and we were satisfied with our options and ultimately selected Fingent.

Describe the project in detail and walk through their service package.

The software had to account for company data, student data, course data and bring those data points together in a complete CRM package. The software is effective and improving our business efficiency and performance.

How many resources from the vendor's team worked with you, and what were their positions?

Multiple resources from Fingent were assigned to our project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The project was an overall success.

How effective was the workflow between your team and theirs?

Considering we were on different time zones and different backgrounds - we managed communication well. It was not perfect but that was no fault of either organization and just part of challenges we faced as a small company and working in different time zones.

What did you find most impressive or unique about this company?

They were very responsive to our needs and supported changes as they came up.

Are there any areas for improvement or something they could have done differently?

Real time support in situations when the system goes down. Not a tremendous amount of examples on this but we did have some hiccups in the project. Overall Fingent did a great job of dealing with the issues.

BACKGROUND

Introduce your business and what you do there.

I’m the executive assistant at Security Services Northwest, a cybersecurity company. We do event security, private security, alarm monitoring, and patrol.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fingent?

Our goal was to address developing a mobile app with desktop applications that would address our consumers needs.

SOLUTION

What was the scope of their involvement?

Fingent has been the driver for our app development as well as our desktop and online applications. They have solved problems, addressed our testing concerns and helped develop the app in a user-friendly way that addressed our consumers' needs. 

What is the team dynamic?

Sowmya has been the overseer of the project, scheduling and talking through our timeline and creating milestones and deadlines. Tony has been a huge asset in helping us with the app concerns and bugs while Yaseen offers support to any technical issues we are having with the back of house applications. Together they have offered amazing support that encompasses the entire project. 

How much have you invested with them?

$390,000

What is the status of this engagement?

We are still greatly involved with the team as we move into the next phase of our application launch. Weekly meeting with email correspondence in between. 

RESULTS & FEEDBACK

How did Fingent address the challenges that arose?

They have consistently been timely and clear about addressing any issues we have had along the way. 

Describe the impact this engagement has had on your business.

The fingent team has allowed our team to focus on our strengths of vision while bringing to life our concepts. It has been nice to have a “one-stop-shop” experience where all elements of the development have been handled. 

How was project management handled?

Outstandingly. 

Is there anything that the vendor did well or that you would consider a strength?
 
Clear communication and quick email response for support. Despite the time difference, there is not much wait time for responses from the team which allows us to move forward with ease. 

In what specific areas can they improve?

I have not experienced anywhere where improvement is necessary. 

What advice do you have for clients with similar needs to yours?

Come to the table with a strong vision so that the team has a clear idea of what they plan to execute for your project. 

UPDATED REVIEW

This review was published on November 14, 2018

Justine Wagner

Executive Assistant, Security Services Northwest

IT Services

11-50 Employees

Seattle, Washington

$200,000 to $999,999

Jan 2016 - Ongoing

Project summary

Fingent provides mobile application development services, developing the iOS and Android versions from scratch. They worked on the UX, the testing phase, and the launch.

Feedback summary

The application Fingent developed is excellent, with any bugs that are found during the testing phase addressed quickly and professionally. The app’s visuals are good and the team makes any changes that are requested promptly, always ensuring that they explain their process carefully and thoroughly.

BACKGROUND

Introduce your business and what you do there.

I’m the executive assistant at Security Services Northwest, a cybersecurity company. We do event security, private security, alarm monitoring, and patrol.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fingent?

We needed someone to develop our mobile app, which provides cybersecurity for personal safety. It can be for anyone, whether an individual, business, or school—it’s private protection in the palm of your hand.

Users can look at the main screen and it shows an alert page, an emergency tab, a specialty tab where they can specify the profile and set preferences. We get data from different APIs or sources that give us real-time crime, then we send out that information to our users.

SOLUTION

What was the scope of their involvement?

They’ve been our primary team for the development of the app, creating everything from scratch. They make changes on a weekly basis based on what we discuss in our calls and on the speed and productivity of the app. It was developed for iOS and Android and is in both stores. We trust Fingent’s opinion regarding what they think is best for the app, and we use that technology.

They also did the UX, covering a huge scope of work for us. We’re now in a beta testing phase. Though it’s in the app stores and being used, we’re still finding bugs from both the web and the mobile side. As we find them or as Fingent finds them, they fix them.

What is the team composition?

We’ve had three main contact points and there’s a team of six to eight that work on it. We were also assigned a project manager.

How did you come to work with Fingent?

We did a search for companies that could handle the project scope. We interviewed a bunch of different teams and we liked Fingent the best: they had the most knowledge, experience, and we felt they’d be the best to work with.

How much have you invested with them?

We’ve spent $250,000.

What is the status of this engagement?

We started working together in January 2016 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They help us in a lot of ways: they break things down so that we understand how the web end of the app works, how it communicates to the mobile side, and how to find the API information that we need to make it function.

We love the way the app looks. They’ve done exactly what we wanted visually—we send them different images that we like, and they do a really good job of making that vision come to life. Every once in a while, we change our mind and they have no qualms about changing it. We’re always satisfied with what we see.

How did Fingent perform from a project management standpoint?

We mainly communicate via email because of the time difference, though we have a weekly call in which we discuss any issues. They touch base with us on what they’ve done and when we should see those changes in place.

Their communication, management, and timing are great. From the get-go, they put a team together that was very patient and did a great job of translating things to us with a sense of humor. They’ve been wonderful.

What did you find most impressive about them?

Their consistency is wonderful, and they’re flexible. We’ve changed our minds multiple times, thrown new ideas at them, and they always go with the flow and make it happen.

Are there any areas they could improve?

No, they’re very professional.

Do you have any advice for potential customers?

We would absolutely recommend them. Having a project manager has been awesome as we know exactly who to go to.

Star Ratings

Overall rating: 5

Quality: 5

Cost: 5

Schedule: 5

Willing to refer: 5

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder and principal of a financial services company, and we provide professional consulting services to companies.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fingent?

We were looking to build a custom solution.

SOLUTION

What was the scope of their involvement?

The custom solution that Fingent created would help us create a survey data collection system and database. They also built analysis tools that would enable us to analyze all of the data in one spot. They’ve already completed building the core product, and they continue to improve and add features to our product.

What is the team composition?

We're working with around 15–20 people, including an account manager and software developers who have various roles in the project. A tier of other project managers and developers leads the weekly meetings and explains the work that they're doing.

How did you come to work with Fingent?

I found them through Clutch when I searched for potential software development firms. I also used Google to find possible companies. After receiving proposals from several companies, we ultimately decided to work with Fingent because they were able to do a mock-up of what we were trying to do. They also took the time to get information from us and they tried to build a workflow to give us a view of what we would expect before starting the project.

How much have you invested with them?

We’ve spent $250,000.

What is the status of this engagement?

Our ongoing partnership began in July 2020. The team completed the core product in July 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They’ve successfully delivered the core product and it works really well. More importantly, the core product is a highly functioning asset that we utilize on a daily basis in our company. We appreciate that they’re eager to explain how things work, and they have many ideas on how we can further improve our deliverables. Overall, we see that they care about our platform’s success, which shows in the quality of their work.

How did Fingent perform from a project management standpoint?

They have excellent processes and remarkable communication skills. They’re fast, efficient, and organized. We schedule meetings to discuss what we need to change or edit on their work. We use OpenProject for project management, and we communicate through email and Zoom.

What did you find most impressive about them?

Fingent has been diligent in understanding the scope of our project, and they’ve been able to show their knowledge about our project through their proposal. In addition, they’re invested in our project.

Are there any areas they could improve?

No. They’re doing everything right.

Do you have any advice for potential customers?

Spend a lot of time with Fingent to discuss and identify the goals of your project and what you’re trying to accomplish. Once you do that, you can scope your project well.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of sales and marketing for Kogland Commerce Pvt Ltd. We’re an e-commerce business that supplies medical equipment and consumables to hospitals and dental clinics via online orders.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fingent?

When I joined the company in 2019, we were on a Magento platform that was not supported anymore, so we had to move to a newer version of the platform.

SOLUTION

What was the scope of their involvement?

Fingent helped us with Magento development. When they came on board, they asked us questions about the changes we wanted and evaluated the modules required to upgrade from Magento 1 to Magento 2. 

Then, Fingent did the requirement collection. A DevOps team worked with us on the upgrade. They did UI research and developed our Magento backend. 

The team also helped us implement our CRM system, which is in Odoo. They collaborated closely with us to develop our CRM, and they eventually integrated it into our Magento backend.

After Fingent finished the initial project, we had a testing phase. Currently, we’re still doing verifications and validations. Fingent is providing maintenance, handling change requests, and fixing bugs. 

What is the team composition?

We usually work with five people from Fingent, including a project manager. More people came on board during the testing phase, when we had 8–9 team members from Fingent on our project.

How did you come to work with Fingent?

I found them through a referral from a friend I had worked with at a previous company. We connected to Fingent’s sales and marketing team through their website and started talking. At this point, we’d evaluated many providers and shortlisted Fingent because of their cost, the deadline they proposed, and feedback from peers.

How much have you invested with them?

So far, we’ve spent around $700,000.

What is the status of this engagement?

The project started in March 2020, just before the COVID-19 lockdowns started worldwide, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Our site is live right now, and thanks to Fingent’s work, it’s is much faster and has better UI/UX. We’ve had an increase in traffic of about 200% from our targeted customers across the country. Plus, there’s been a 50% increase in conversions; not only are more customers visiting our site, but they’re also making purchases through it. 

From a digital marketing perspective, the site has helped improve our strategies and our SEO. Fingent designed the site in such a way that our search engine ranking is much better.

How did Fingent perform from a project management standpoint?

Fingent is very flexible with communication. We use email, where we have everything documented. Additionally, we have a WhatsApp group as well as a task-tracking tool. Overall, we have a really good communication setup. 

We have weekly meetings, monthly meetings, and milestone tracking. 

Our first project manager had to leave the company, so we got a new project manager, and Fingent made the transition very smooth.  

What did you find most impressive about them?

I appreciate that Fingent was very honest with their initial evaluation, making our expectations realistic. The team was candid about our situation and the status quo. When it came to requirements, they told us what was and wasn’t possible. 

Fingent is also on top of the technology — they’re experts in Odoo and great at UI research. Their program management has been easy, especially when it comes to the sales and marketing modules, like getting customer details and CRM integration. 

The Fingent team also makes it easy to have an open discussion about the project. They’re very professional in their approach. The entire process has been really smooth — working with Fingent has been a lovely experience.

Are there any areas they could improve?

I wouldn’t say they need to improve anything right now. On one occasion, there was a communication issue where a milestone was not communicated properly, causing a delay in one of our deadlines. That was a mistake from both parties, though.

Do you have any advice for potential customers?

If you’re looking for e-commerce and backend development, I would certainly recommend Fringent — there’s no question about it!

BACKGROUND

Introduce your business and what you do there.

I am the senior director of business optimization for a local salad grower. We grow baby greens in greenhouses across the Northeast, Southeast, and Midwest and we provide those greens to major retailers in the market.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fingent?

Our business is unique, so we have developed our own indicators to measure how our business is functioning. The majority of business happens at the greenhouses which is where a seed turns into a seedling and then grows in the greenhouse into a baby leaf which we harvest, pack, and then ship. To improve our KPIs, we needed to build a web app that would collect data from the greenhouses and apply analytics through machine learning and AI.

SOLUTION

What was the scope of their involvement?

They’re developing a web-based app that can be used on a tablet. At first, they created workflows, but now they’re working on implementation. The app is collecting data on our daily operations to help our supply and demand planning. It also collects data from other applications and stores information in one accessible location.

What is the team composition?

We usually work with the assigned business analyst who is our contact person. There are 7–8 developers and engineers working on the project that I don’t have contact with.

How did you come to work with Fingent?

We looked at a couple of providers who build custom web apps. We chose Fingent because they really understood our business processes and they were well-prepared. We were confident that they could handle what we were trying to do.

How much have you invested in them?

We have invested around $400,000, and we are going to invest more.

What is the status of this engagement?

We began working with them in October 2020 and the project is ongoing

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’ve done a really good job of building what we want. When we’ve found minor bugs, they’ve addressed them. They have even helped train our employees in order to ease the transition.

How did Fingent perform from a project management standpoint?

Communication is good. We have meetings multiple times a week, and we use email as well. I mostly deal with the business analyst, and they have done a good job of taking our information and translating that to the tech team.

What did you find most impressive about them?

They definitely understand our business processes, the needs of the business, and what we are trying to do. They are very detail-oriented. From a communication standpoint, they don’t miss much.

Are there any areas they could improve?

In general, they have been really good. In normal circumstances, I would have liked to have spent more face-to-face time with them, but with the COVID-19 pandemic, it hasn’t been possible.

Do you have any advice for potential customers?

Be precise with your needs and tell them exactly what you are looking for. They have a good team of analysts who will convert your business idea into the technical webpage or solution that you are looking for. Be thorough and detailed in explaining what you need from them.

BACKGROUND

Introduce your business and what you do there.

I’m the managing director of the International Automotive Oversight Bureau (IAOB). Our team is one of five global oversight offices that report up through the International Automotive Task Force (IATF).

Our sole focus is around Automotive Quality Management System oversight. We are the support for the IATF voting members for the implementation and management of the IATF 16949 Automotive Quality Management System scheme.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fingent?

Being a global organization, we work on many objectives and initiatives. We were drowning in work and trying to keep everything organized. Our team was mostly meeting deadlines but we’d have some fall through the cracks because we were overwhelmed and busy in 10–12 areas.

We were looking for a program management software or tool that’d help us organize our work, workflow, meeting scheduling, meeting availability, notifications, and initiative tracking. We wanted the tool to keep with the quality and philosophy of our plan, do, check, and act approach. It’d provide management visibility as well as run all our initiatives and projects.

SOLUTION

What was the scope of their involvement?

Fingent developed a custom program management software tool with a variety of tracking features and a security firewall to protect our data. We’ve launched phase one and are getting ready to finish up phase two in May 2021. We’re keeping track of all our deliverables with the program management tool. We have personal to-dos that we can track in this custom program management software they’re creating.

As we’re a global organization, we have many different systems we use. Fingent has found APIs or alternative methods to tie into those systems. This allows for the one central program management tool to be used. Fingent has recommended and helped identify places where we can find our SSL license and where we can go to find servers to store the program itself. They’ve helped us identify where we can go to implement multi-authentication, and more.

What is the team composition?

We work directly with two individuals. Additionally, there are about 10 programmers who sit in on the calls.

How did you come to work with Fingent?

We read Clutch reviews and then did some conference calls and face-to-face meetings with various providers that were at the top of our list. Fingent had the most patience in helping us scope out the project and understanding what we thought we wanted. They were willing to meet with us in person to go over anything. Their team had a very clear presentation of what they were capable of.

How much have you invested with them?

We’ve invested about $250,000.

What is the status of this engagement?

Our ongoing engagement started in February 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The tool has completely met our expectations. It has custom graphics and our logos. We have the ability to create date polls for people in different regions and time zones to see when they’re available. Our team can schedule meetings directly in the tool. Our team can take meeting minutes and assign tasks to people. We can create teams and change different settings. These are just a few of the features and functionalities.

Their team has been a guiding light for us throughout this entire process. They’ve worked with us and directed us to make sure everything’s working properly. Fingent has been very flexible with implementing our input.

How did Fingent perform from a project management standpoint?

We typically communicate through emails and Zoom. Their team consistently meets deadlines. There’s been a slip or two but those were due to us making changes. They’re very personable and helpful. Their team works in sprints, building and testing each module one at a time. When we provide feedback, they adjust for us. We’ve been very grateful for that.

What did you find most impressive about them?

Fingent is very responsive. We’re in different time zones and there hasn’t been anything that wasn’t answered in a timely manner. Their team even responds on weekends if we send something on a Friday or Saturday. They’re very communicative and professional.

The Fingent team members are polite, friendly, and never irritated no matter how many questions or revisions we may have. If we request something that maybe they can’t do or is out of scope, they always come back with a solution. They’re extremely helpful.

Are there any areas they could improve?

No, they’ve done everything right. They’ve been more than accommodating to meeting on our time.

Do you have any advice for potential customers?

Make sure to schedule weekly one-hour meetings. Fingent will tell you if they need more time. Weekly meetings are great because we get to talk about issues. I needed those meetings to think through concepts and ideas.