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Report access through the Gainsight CS MCP server is all-or-nothing today. In Administration > AI Settings > AI Tool Management, report_search_tool and fetch_report_data can only be toggled Active or Inactive.The admin has no say in which reports are eligible. I’ve currently got both report tools disabled in my tenant. That’s not a preference — it’s the only option when you can’t scope them. And it costs users real capability, because the MCP tool instructions tell the model to prefer saved reports over dedicated tools, on the reasoning that reports encode the customer’s own business definitions. That’s a lot of trust to place in a library the admin can’t curate.As noted in this post, there are a number of reasons why broad report access could be problematic. Admins need a way to designate which reports are eligible for consideration by Copilot and the MCP ServerA marker already exists“Mark as Quick Insight” was built to designate which reports are fit for consumption through an

The Custom Page Overview in Control (platform/custom-pages) lists all custom pages of the platform.The thing is: The list doesn’t have any kind of sorting logic. And it’s driving me nuts.When I create a new custom page, I can roll a 20-sided dice about where the custom page will be placed within the list on the overview. There is no sorting of any kind, that I can see.Please give us any kind of sorting:alphabetical (Page Name) chronological (based on creation date) anything but what’s going on nowThank you!

Hello Team, When new fields are added to an existing CTA type, the existing rules do not automatically pick up the default values. Although the new field is added to the rule actions, it does not inherit the default value, resulting in nulls unless the rules are manually updated. The customer has proposed a feature request to have default values automatically respected for new fields. 

There are a couple of improvements that our community (and our team) would like to see for the search options:Sorting results (eg by date, most liked, etc)  Additional filters (eg solved, date range Sorting resultsBeing able to sort by different factors would make it a lot easier for members to find posts that are useful for them. For example, date and most likes would be really helpful in allowing folks to hone in relevant topics. Both of those sort options are available for comments, so it would make a lot of sense to add them to the search results too.  FiltersThe big one here would be whether a question has been answered. There’s a couple of use cases for this: if you’re a member with a similar question and you only want to see questions with an answer or if you’re a member who wants to help others with questions relating to specific topics (eg if you’re an expert in something/have particular skills and you want to find folks that need help with questions aligned with your knowledg

Group Send should be available directly from the places where CSMs identify and manage audiences - not only from a separate workflow. This includes Reports, Dashboards, C360/R360, Cockpit, and other person-based grids across Gainsight.CSMs often use Gainsight to identify a specific group that needs outreach: dormant users, contacts associated with open risk CTAs, stakeholders at accounts with a renewal approaching, or people meeting criteria in a report or dashboard. Once that audience is identified, they should be able to select the relevant people and initiate a Group Send without exporting the list, manually rebuilding it, or navigating away from the workflow.Integrating Group Send throughout the platform would:Turn insights into action at the point they are discovered. Reduce manual list-building and the risk of using an outdated or incorrect audience. Help CSMs maintain relevant, timely communication with contacts across their portfolio. Create a more connected workflow between re

CSMs should be able to download the data displayed in the People widget on the Gainsight Home tab, including the columns, filters, and sorting applied to their grid layout.The People widget is a useful operational view for managing a portfolio, but CSMs cannot easily take the visible information offline for analysis, prioritization, customer preparation, or collaboration. Today, they may need to manually copy information or ask an administrator to create a separate report—even when the needed data is already available in their configured widget view.A download option would let CSMs:Export the exact list of people currently displayed in their grid. Use their selected columns and filters without recreating the view in Reporting. Quickly prepare for account reviews, outreach planning, and manager discussions. Reduce manual data collection and dependence on CS Ops for one-off extracts.Ideally, the export would respect the user’s existing permissions and include only the records and fields

We would like to have an Activity Sub-Type field that only shows values relevant to the Activity Type that is selected. It looks like Picklist Dependencies are an option, but it doesn’t look like Activity Type can be used as a controller field. 

Hello Skilljar team,We would like to submit a second feature request, related to customer communication within Skilljar.Current limitationAt the moment, we can only use the completion state of a course as a trigger for communication, for example in a thank-you email. This is not sufficient for our use case. Not every course has a completion state that fits, and a completion-based trigger does not allow us to reach all relevant learners at the right moment.Our use caseAfter a live event has taken place, we want to:Make the event recording available as the next lesson in the relevant course. Communicate with learners in a way that depends on their participation: Learners who attended the live event should receive a different message than learners who did not attend. Learners who registered but neither attended nor completed the course must also be informed about the recording and should not be excluded. In both cases, every relevant learner needs to be notified about the recording, but

Hello Skilljar team,We are using the Skilljar MCP integration and would like to request additional functionality for MCP access. At the moment, the scope is too limited for us to manage our training content fully through automation.We would like to request the following:Course settings via MCP: Read and update course settings through MCP, so we can manage course configuration programmatically. Lesson settings via MCP: Read and update lesson settings through MCP, so we can manage lesson-level configuration programmatically. Live Events via MCP (highest priority): Create live events through MCP. This is the most important item for us. Being able to schedule live events programmatically is essential for our webinar planning and operations.These capabilities would allow us to reduce manual work in the admin interface, keep our course and event setup consistent, and integrate Skilljar more closely with our internal processes.Could you let us know whether these features are planned, and if s

When stakeholders are managed from a CRM (in our case, Salesforce), our users should update stakeholder roles there. Defining a role in the Insights when stakeholder role isn’t defined leads to confusion and the role being overwritten by syncs to the CRM. Defining the role in Insights should either be disabled by permissions or have the ability to write back to the CRM.

Hello and (nearly) happy new year!An idea - can we get an auto save functionality? A couple of our community’s super users have ‘lost’ their posts because there was a tech issue their end so their beautifully written words and well crafted replies were lost, meaning they had to start again.And when someone loses their whole post, their second attempt is tinged with frustration, alas.Can we explore adding auto saves to posts?

Summary:Request to provide an expandable/resizable Rich Text Field for TAM Sentiments on Low Volume Objects in Gainsight.Current Behaviour:The Rich Text Field for TAM Sentiments on Low Volume Objects has a fixed box size Increasing the max length for the Notes field only adds a scroll bar to the existing fixed box, the box size itself does not expand This makes it difficult and unintuitive to update TAM sentiments as users cannot see the full content while editingExpected Behaviour:The Rich Text Field box should be expandable/resizable, allowing users to drag and resize the text box as needed OR the box size should dynamically expand based on the content being entered This would provide a more intuitive and user-friendly experience while updating TAM sentimentsBusiness Impact:Impacts the usability and efficiency of updating TAM sentiments for Customer Success teams Users have to scroll through a small fixed box to review and update content, increasing the chance of errors and reducing