USU IT Teams

Utah State University Information Technology provides quality, timely, secure, appropriate, innovative, and reliable information technology services to support the University’s mission of learning, discovery, and engagement.

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IT Administration
Eric Hawley, CIO
Amy Kitchen, Chief of Staff
Lisa Smith, Administrative Assistant
Allen Hill, Chief Information Security Officer

Service Desk
The IT Service Desk offers technology support for most enterprise systems at Utah State University. Services are provided to students, staff and faculty. In addition to support services, the Service Desk provides; full-time desktop support; campus software licensing, and certified hardware repair services. Contact us at (435) 797-HELP, servicedesk@usu.edu, on-line Live Chat or through MyTech.

Madonna Bortle, Director

Computer Labs
Oversees the IT Open-Access Student Computer Labs at USU. We are committed to assist students in pursuit of their academic goals by providing state-of-the-art computer services and software. Qualified consultants are trained to answer any software or general university questions, while maintaining a professional and academic-friendly atmosphere in each computer facility.

Gary Egbert, Director

OneUSU CRM | Salesforce
Responsible for deployment, implementation, and process development of the Salesforce customer relationship management (CRM) platform at USU.

Nicole Schrubb, Program Management
Guy Ballard, Director

Enterprise Apps & Integrations
Our team is responsible for managing and maintaining enterprise data, systems, and integrations. We oversee key solutions such as Banner, the data warehouse, AggieTime, the USUAPI, and Monocle, ensuring they operate efficiently, securely, and deliver the desired functionality. In addition, we design and develop automations that streamline data exchange between enterprise systems and software, enhancing connectivity and improving data flow across the organization.

Ryan Merrill, Director

Enterprise Systems
The Enterprise Systems (ES) team is the behind-the-scenes crew of systems engineers who keep the University's digital heart beating. We design, build, and fine-tune the core server systems that power daily life on campus, so classes run, logins work, and nothing catches fire (metaphorically).

We're committed to delivering a smooth, modern, student and campus experience by keeping our systems updated with the latest software and security enhancements. And because we enjoy a good night's sleep, we maintain robust backup and recovery solutions for the University's enterprise systems.

In short: if it hums, pings, or quietly keeps the University running, there's a good chance we're behind it, and we love it that way.

Dan Kitchens, Director

Information Security | InfoSec
The Information Security team works with the campus community to keep everyday technology dependable and safe. We work with firewalls, threat hunting tools, automated alerting, and secure system design, and we partner with groups across the university who rely on these services. Our focus is steady protection. We monitor, investigate, guide, and improve. We aim to give students, faculty, and staff a sense of quiet confidence that their data and access are looked after so they can focus on learning, research, and service.

Allen Hill, Chief Information Security Officer & Director

Network
Responsible to keep network traffic flowing in the right direction and in a timely matter. We are responsible for all of the routers and switches on the Logan and Statewide Campuses. We are constantly upgrading equipment, and installing new systems to meet the needs of faculty, researchers, staff, and students.

Kevin Grover, Director

Physical Infrastructure
Responsible for the design, installation and operation of the USU wiring infrastructure that supports networking, phones and cable TV operations. We also install equipment including backup power systems to support the network. We consult with departments on the design and installation of camera security systems that tie into a central location for monitoring by security/police and also for archive recording.

David Tidwell, Director

Process Design & Development
The Process Design & Development Team works with organizations to streamlining business operations, enhancing workflows, and driving innovation through technology. Leveraging tools like ServiceNow and Box, the team specializes in designing, automating, and optimizing processes that improve efficiency, reduce manual effort, and deliver measurable value to the organization.

Steve Funk, Director

Web | Modern Campus CMS
Responsible for supporting the programming and design of the USU website content management system, Modern Campus CMS. We consult with colleges, departments, and units across USU to support the creation and maintenance of appealing websites that reflect the work done by USU faculty, researchers, staff, and students.

Julie Duersch, Director