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Broadway Gaming is a dynamic and expanding online gaming company operating mainly in the UK gaming market. We offer Bingo, Casino and Slot products across multiple brands. We have office locations in Dublin, UK, Tel Aviv, Romania and India. We are looking for a Customer Support Specialist to join our team.

With a wide variety of backgrounds comes a wealth of experience, ideas and personalities and we use these to help us create a great service and a great place to work and learn. Because collaboration is fun and benefits us all and ultimately it benefits our customers.

At our core, we live by five key values that shape everything we do:

• Customers First - We create every experience with our customers at heart.
• Bring the Fun - Passion and fun fuel everything we do.
• Always Evolving - We stay curious, brave, and ready to reinvent.
• Better Together - Collaboration makes us stronger, smarter, unstoppable.
• Do What's Right - We act with honesty, fairness, and accountability - always.

Our Support team comes from a wide variety professional backgrounds and disciplines, but with one thing in common: we all aim to provide best-in-class service to our customers.

Responsibilities

• Providing top-class customer service across live chat and email (we value quality over quantity).
• Resolving customer queries, escalate and work with other teams to provide a resolution, seeing the query through to the end.
• Keeping up to date with internal updates, training and external factors which may affect our customers.
• Communicating ways to put the customer at the heart of what we do and in doing so, improving their online experience and satisfaction.
• Keeping our customers' information up to date, in line with regulatory and legislative requirements.
• Collaborating with multiple disciplines within the company to achieve resolutions both industry-related and on a customer level.
• Conducting competitor research.
• Working within our established shift pattern (which cover 7 days per week) 08.00 - 17.00, 12.00 - 21.00, 17.00 - 02.00.

Requirements

• Excellent communication skills in English - both written and spoken.
• Customer service experience, ideally in a multi-channel contact centre environment dealing with high amounts of contacts.
• High level of competency with Office 365.
• Great with customers, particularly with the ability to deal effectively and professionally with difficult customers.
• Excellent collaboration skills. Works seamlessly well in a close-knit team.
• Strong ability to take ownership of issues and work as part of a team or individually to see problems through to their resolution.
• Loves to embrace new challenges and adapt to a regularly evolving industry.
• Previous experience in the UK online gaming market is highly desirable, but not a prerequisite.

Benefits

• 6600 RON Gross basic salary.
• Full onboarding / training package for all aspects of the role, with continuous training and development.
• Regular performance-based bonuses.
• Referral bonuses.
• Meal vouchers.
• Night hours supplement (+25% of base rate).
• Weekend supplement (+10% of base rate).
• Private medical subscription.
• Free access to a lot of good books and great articles via Bookster.