• The Students’ Union is committed to being welcoming, helpful and inclusive in the way it operates. It is expected that most day-to-day concerns, complaints or difficulties will be resolved in an open and informal way.
• Any member of the Students’ Union or any Students’ Union service user that is dissatisfied with the services and facilities provided by the Students’ Union or the conduct of any member, staff member, trustee or elected officer has the right to make a complaint.
• The Students’ Union will provide clear guidance based on the nature of the complaint so that complainants have an outcome as quickly as possible.
• The Students’ Union intends that its policies and procedures are thorough, fair, consistent, and treat all parties with respect and empathy.
• This policy is intended to support the timely response to complaints in order to minimise any disruption and/or emotional impact on all parties.
• The Students’ Union will treat every complaint fairly but will not engage with malicious complaints or persistent and repeated contact from complainants where the Students’ Union deems the level, nature, timing, or frequency of contact unreasonable. These complaints reduce the time that can be dedicated to investigating and resolving complaints.
• The Students’ Union encourages respect and tolerance. All organisations and student groups that we work with commit to these values. The Students’ Union will work with student groups to resolve complaints; we will not normally intervene where individuals, not acting in an official capacity, have disagreements. We will offer signposting to support with coping with these situations wherever we can.
• The Students’ Union will provide guidance information regarding this policy to everyone responsible for its implementation. This will include information on roles and responsibilities.
• Any decision made about complaints falling within the scope of the Students’ Union Complaints Policy will be based on the “balance of probability” rather than the “beyond reasonable doubt” principle.

• Any member of the Students’ Union (Student or Associate).
• Any service user, including any University of Nottingham student who has exercised their right to opt out of Union membership, about the service they have received.

Complaints regarding the following are in the scope of this policy:

• The delivery of services or activities by the Students’ Union or the misconduct of staff or contractors working on behalf of the Students’ Union that are in breach of Students’ Union Code of Conduct or agreed acceptable behaviours whilst acting in their official capacity or at events or activity organised by the Students’ Union.
• The misconduct of elected officers or Trustees, that is in breach of Students’ Union Members’ or Trustees’ Code of Conduct or agreed acceptable behaviours whilst acting in their official capacity or at event or activity organised by the Students’ Union.
• The misconduct of members, student groups or other volunteers that are in breach of Students’ Union Code of Conduct or agreed acceptable behaviours whilst at events or activity organised by the Students’ Union or in the course of a Student Group, Club or Society’s usual activity or whilst acting in their official capacity.
• Complaints regarding the Students’ Union’s legal obligations for example, but not exclusively, relating to the Equality Act 2010, the Higher Education (Freedom of Speech) Act or health and safety legislation.
• Complaints regarding the misapplication of or non-compliance with Students’ Union Policy, Procedure or Byelaws (excluding elections), the articles of association or misadministration within Student Groups.

1. For a complaint to be considered, it should be submitted within 20 working days of the issue arising, or (if later) within 20 days of you first finding out about the issue. Issues arising outside of the 20-day period will only be considered in exceptional circumstances.
2. When a complaint is submitted regarding the behaviour of a Students’ Union member which may also be considered a breach of the University’s Student Code of Conduct, consideration will be given on a case-by-case basis, as to whether the complaint is managed through the Students’ Union or the University’s process in line with Section 14 of the University’s Student Code of Conduct. This will usually involve all cases of sexual misconduct, sexual violence, abuse, serious bullying and harassment. Should a complaint be considered under the University’s Student Code of Conduct, the Students’ Union may be informed of any outcomes and may consider further action under this Complaints Policy.

• Feedback (that may or may not be seeking a response) or a general enquiry should be addressed to [email protected]. The Students’ Union welcomes and values feedback on all aspects of its work and recognises that feedback helps it to improve for members.
• The Students’ Union Licensee’s decision on any bans from the licensed premises.
• A complaint from a member of the public about anything other than a service user complaint. Complaints from members of the public can be made via [email protected]
• A difference in opinion.
• A complaint regarding the conduct of Students’ Union elections. This should be raised with the Deputy Returning Officer who can be contacted at [email protected]
• A disagreement about policy content. This should be raised through the democratic processes outlined in the Byelaws.
• A complaint regarding academic issues or any other services provided by the University. The University Student Complaints Procedure should be used, and the Students’ Union Advice Team can provide guidance for any student who wishes to access this. The Students’ Union is independent of the University of Nottingham and cannot investigate a formal complaint about the University.
• Complaints from Students’ Union staff members regarding their employment or regarding the conduct of any Students’ Union staff, officers, members, student groups, trustees or volunteers. These should be addressed via the Staff Grievance Procedure which can be accessed by contacting the People and Organisational Development Team.
• Requests for disclosure of personal information. This is covered by the Data Protection Act 2018 and should be submitted via a Data Subject Access Request. Contact the Data Protection Officers by emailing [email protected]
• Items related to contractual or legal issues such as Memoranda of Understanding or partnership agreements or service level agreements. Such documents will have their own specific channels for raising complaints.
• Complaints that have already been investigated or dealt with under this or other Students’ Union procedures and have exhausted all appeals.
• Disagreements between individual students where those students are not acting in an official Students’ Union capacity. (Refer to Section 2 [principles])
• The Students’ Union will not investigate complaints about student behaviour unrelated to Students’ Union activity. These complaints should be referred to the University’s Student Complaints Procedure or Report and Support portal.

• The Students’ Union will not investigate anonymous or third-party complaints under this procedure.
• Staff members that receive anonymous complaints should seek advice from their line manager or Director, who will advise if action needs to be taken under relevant Students’ Union or University procedures (e.g., Safeguarding policies), or whether the complaint needs to be referred to other agencies.

• Students can complain about the conduct of other students or University staff using the University’s Student Complaints Procedure, where the conduct would be in breach of the relevant code of conduct or expected standards of behaviours.
• Incidents involving harassment, assault and discrimination including sexual misconduct and sexual violence (as defined in the University’s Student Code of Conduct) should be reported to the University through the Report and Support platform. The University will normally investigate these matters.
• When a complaint regarding allegations of serious or sexual misconduct at a Students’ Union group, society or activity / event is received, consideration will be given on a case-by-case basis, as to whether the complaint is managed through the Union or the University’s process in line with Section 14 of the University’s Student Code of Conduct. This will usually involve the University investigating cases of sexual misconduct, sexual violence, abuse, violence and harassment. Should a complaint be considered under the University’s Student Code of Conduct, the Students’ Union will be informed of any outcomes and may consider further action.
• In this case, the Students’ Union will not investigate further but will receive the outcome of the University investigation (if relevant to the student’s membership of the Students’ Union) and will decide on any appropriate sanctions.
• In consideration of the well-being of all parties, wherever possible, there will be a single investigation regardless of whether the same complaint is received by both the University and the Students’ Union.
• The Students’ Union may implement precautionary actions if appropriate. (Refer to section 7 [Withdrawal of a Complaint]).
• If a student needs support in making a complaint to the University about sexual misconduct, or indeed any complaint to the University, they are advised to contact Students’ Union Advice who will help them as best they can: [email protected]

• A student has a number of choices where their complaint may also be a police matter:
• They may choose to use the Students’ Union Complaints Policy (except in the case of serious Sexual Misconduct, Harassment or Sexual Violence – refer to section 3.5 [Complaints Regarding Serious Misconduct or Otherwise Falling within the University’s Jurisdiction])
• They may choose to use the University’s Student Complaints Procedure
• Given the sanctions and processes available, they may choose to report a matter to the Police
• They may choose to report to the Police and either the Students’ Union or the University.
• If a complaint received by the Students’ Union is being investigated by the police, the Students’ Union will not normally proceed with the complaint investigation or make a decision about the complaint until the police investigation is concluded. Police investigations will take precedence over a Students’ Union complaint investigation. The Students’ Union does not have the jurisdiction to investigate criminal matters.
• The Students’ Union may decide to take precautionary action (Refer to section 7 [Withdrawal of a Complaint]) in these circumstances.
• In addition, the fact that the Police may be unable or unwilling to proceed does not preclude the Students’ Union from taking its own action if there are grounds to consider the matter as a breach of its Code of Conduct within the scope of this Complaints Policy.
• If the criminal process results in a conviction or caution, the Students’ Union will usually take that to be conclusive proof that the offence in question has been committed and may seek to apply appropriate sanctions.

• Where the respondent is also an employee of the Students’ Union or any of its subsidiaries, the investigating officer should inform the People and Organisational Development Manager for consideration as to who should be involved in the investigation in order to avoid duplication.

• If the Students’ Union reasonably believes that a complaint is malicious or vexatious then it will not progress it. A complaint is vexatious or malicious if it is possible to demonstrate that it is without basis and that it would tend to, or is being made with an intention to, cause worry, upset, disruption, annoyance or embarrassment.
• Making a vexatious or malicious complaint will be considered a breach of the Students’ Union’s Code of Conduct (See Code of Conduct Section 9) and will be immediately considered under this Complaints Policy.

• The Students’ Union may determine that an investigation, using this policy, is required. This might happen when:
• An incident is reported through internal or informal processes that gives cause for concern.
• Information/data or data trends suggest there is an issue that puts the welfare, health or safety of members, staff, officers, volunteers or other service users at risk.
• Information/data or data trends suggest there is potential for the Students’ Union’s legal obligations to be or have been breached.
• In this case, the decision to progress to an investigation of the facts would be at the discretion of the Director of Central Services (or their representative).

The Students’ Union sets out to treat anyone who has a complaint with respect and dignity. The complaint will be treated seriously, and every reasonable effort will be made to resolve the complaint.
They can expect:

• To be listened to and taken seriously.
• To receive appropriate, honest and truthful information at all stages within the constraints of the Data Protection Act 2018.
• To be given timely updates so they know what is happening and when.
• To have their own specific circumstances and needs taken into account to ensure an accessible process.
• For their information to be treated confidentially. That might mean the Students’ Union can’t always tell the complainant all of the details if it affects someone else’s data rights. Please note that we may be obliged to report some incidents to third parties such as the Charity Commission or University. Where possible, we will seek to do this on an anonymous basis.
• That the Students’ Union will do whatever it reasonably can to help achieve a satisfactory outcome to the complaint within a reasonable timeframe in line with this Policy and where it has made a mistake or not met expected standards, the Students’ Union will apologise.
• That the Students’ Union will be honest with the complainant about what is possible in terms of outcomes and what is and is not within the Students’ Union’s powers.
• That the Students’ Union will weigh up the facts fairly and impartially in order to reach a conclusion.
• That the Students’ Union will (where possible and appropriate) tell the complainant if it is required to disclose the complainant’s information to others.
• That the Students’ Union will ensure an appropriately knowledgeable person deals with the complaint, within its powers and resources. Parties will be notified as to who the appointed Investigating Officer is for each complaint.
• That the Students’ Union will conduct as thorough an investigation as it reasonably can, within its powers and resources.That the Students’ Union will comply with its legal obligations.
• That the Students’ Union will comply with its legal obligations.
• That, if the complaint does not fall within the policy, the Students’ Union will direct the complainant to who can help them where possible.
• The Students’ Union understands that making a complaint can be stressful and that the issue itself may be distressing; the Students’ Union will do its best to minimise any distress wherever it can. The Students’ Union also understands that a complainant may not always agree with a decision and this will be respected.

The Students’ Union will appoint someone to deal with each complaint and we expect that anyone involved will be treated with respect and dignity.
The Students’ Union expects that the complainant will:

• Report the issue as soon as possible after it has arisen, and within no more than 20 working days or (if later) within 20 days of you first finding out about the issue. The Union will not consider complaints received after 20 working days, unless in exceptional circumstances.
• Treat the complaint confidentially to help it ensure the investigation is objective and impartial.
• Will tell the Students’ Union all it needs to know to be able to reach a fair conclusion and let it have any additional information that it may reasonably request. This may include information which helps the respondent.
• Not make unreasonable demands – this might include:
• Insisting on a response or action within an unreasonable timeframe. This includes outside of normal Students’ Union working hours.
• Engaging in repeated unreasonable and persistent contact with Students’ Union staff.
• Insisting on speaking to a specific person when it has been explained that they are unavailable, that they are no longer dealing with your complaint or that they are not the appropriate person.
• Insisting on a specific action that would be in breach of the Students’ Union’s legal obligations or outside the Students’ Union’s jurisdiction.
• The Students’ Union will not tolerate any form of abusive, threatening or violent behaviours and if it happens, may decide to take further action and/ or terminate the investigation of the complaint. In this situation, the Students’ Union will only do the minimum necessary to solve or mitigate the impact of that behaviour.

The Students’ Union sets out to treat anyone who has had a complaint made about them with respect and dignity. Whilst the complaint will be treated seriously, the people involved in investigating the complaint will make every effort to maintain impartiality throughout, focusing on a fair and reasonable outcome.
They can expect:

• To be listened to and their perspective taken seriously.
• To receive appropriate, honest and truthful information at all stages within the constraints of the Data Protection Act 2018.
• To be given timely updates so they know what is happening and when.
• To have their own specific circumstances and needs taken into account to ensure an accessible process.
• For their information to be treated confidentially. That might mean the Students’ Union can’t always tell the respondent all of the details if it affects someone else’s data rights. Please note that we may be obliged to report some incidents to third parties such as the Charity Commission or University. Where possible and appropriate, we will seek to do this on an anonymous basis, but please note that this is not always possible or appropriate.
• That the Students’ Union will do whatever it reasonably can to help achieve a satisfactory outcome to the complaint within a reasonable timeframe.
• That the Students’ Union will be honest with the respondent about the range of possible outcomes or actions that could follow an investigation.
• That the Students’ Union will weigh up the facts fairly and impartially in order to reach a conclusion.
• That the Students’ Union will (where possible and appropriate) tell the respondent if it is required to disclose the respondent’s information to others.
• That the Students’ Union will ensure an appropriately knowledgeable person deals with the complaint, within its powers and resources. Parties will be notified as to who the appointed Investigating Officer is for each complaint.
• That the Students’ Union will conduct as thorough an investigation as it reasonably can, within its powers and resources.
• That the Students’ Union will comply with its legal obligations.

The Students’ Union will appoint someone to deal with each complaint and we expect that anyone involved will be treated with respect and dignity.
The Students’ Union expects that the respondent will:

• Treat the complaint confidentially to help it ensure the investigation is objective and impartial
• Will tell the Students’ Union all it needs to know to be able to reach a fair conclusion and let it have any additional information that it may reasonably request. This may include information which helps the complainant.
• Not make unreasonable demands – this might include:
• Insisting on a response or action within an unreasonable timeframe. This includes outside of normal Students’ Union working hours
• Engaging in repeated unreasonable and persistent contact with Students’ Union staff.
• Insisting on speaking to a specific person when it has been explained that they are unavailable, that they are no longer dealing with the complaint or that they are not the appropriate person.
• The Students’ Union understands that being the subject of a complaint can be distressing; the Students’ Union will do its best to minimise any distress wherever it can and will ensure that the respondent is signposted to appropriate support.
• The Students’ Union will not tolerate any form of abusive, threatening or violent behaviours and if it happens, may decide to take further action.

• Wherever possible the aim is to resolve complaints informally. The Students’ Union encourages anyone who has a complaint regarding their experience of the Students’ Union’s services to contact the service manager, person or group concerned directly in the first instance to try and resolve the situation at the earliest opportunity.
• As far as possible, the Students’ Union will work with the complainant to resolve issues informally, including helping them to resolve the problem (through mediation for example) or by the Students’ Union correcting the problem (through a refund or apology, for example).

How to Submit a Complaint

• If the complaint is of a serious nature or if the outcome of an informal complaint is not satisfactory to the complainant, they can raise the matter as a formal complaint. This should happen within 20 working days of the issue arising or (if later) within 20 days of you first finding out about the issue.
• Formal complaints should be submitted using the online form found here
• If the online form is inaccessible to a complainant, they should submit the same information via email to [email protected] marked with the subject line “Formal Complaint”. The Students’ Union encourages the use of the online form wherever possible to ensure it reaches the correct person and receives a timely acknowledgement but understands that this is not accessible for all.
• If the above information is not provided in full, the Union’s response to the complaint may be delayed or the complaint may not be able to be considered.

• The complaint will normally be acknowledged within five (5) working days of receipt.
• The complaint will firstly be screened to ensure it is within the scope of the Students’ Union’s Complaints Policy. If it is in scope, the Students’ Union will consider whether there are any immediate steps that can be taken to resolve the complaint or any immediate steps that might be needed to safeguard the complainant or others.
• If an investigation is required, the Students’ Union will appoint an investigator. (Refer to section 5.2.13 below).
• Following this, the complainant will normally receive information on:
• Whether the complaint is in scope and progressing or not.
• Whether there are any steps being taken to resolve the complaint and if not.
• Who is investigating.
• Who will be in touch with them and when.
• How to contact that person if required.
• Any relevant policy for their information (specifically the link to this Policy).
• Any support available to them depending on the nature of their complaint.

This communication will normally take place within five (5) working days of the first acknowledgement (within ten (10) working days of receipt of the complaint).

• The purpose of the investigation is to gather the facts relating to its specific focus and to establish findings on the basis of a fair, robust, thorough and impartial process.
• The Complaints Team will consider the nature of the complaint and appoint an Investigating Officer. This will normally be a suitably skilled and appropriate member of staff or a Lay Trustee of the Students’ Union who is not otherwise involved in the case.
• The investigator/s will determine what evidence they need (screenshots, CCTV, photos, witness statements, for example) and whether they need to meet with any of the parties.
• In some cases, an external investigator will be appointed at the discretion of the Director of Central Services (or, if the complaint involves the Director of Central Services, the Chief Executive) in order to ensure objectivity and skill.
• In appointing an investigator due regard will be given to the requirements for investigation in relation to other Students’ Union policies.
• Consideration will be given to whether there are any conflicts of interest (in order to ensure the objectivity of the investigation). Conflicts of interest might include, but are not limited to, being a witness to the incident or behaviour, or being a friend, partner or relative of any of the parties involved.
• The investigator/s will determine the facts, consider any mitigating circumstances and complete their report with findings and recommendations.
• If the investigator/s uncovers allegations of real or potential criminal activity or believes someone poses a risk to themselves or others, they may report it to the police, other authorities and/or the University as appropriate.

• The complainant (if a Students’ Union Member) or respondent may bring a fellow Students’ Union member to any meeting as part of this procedure. If the complainant is not an SU member, a companion may be agreed at the discretion of the investigator.
• The investigator must be notified of any chosen companion in good time before the meeting, no less than two (2) working days before the date of the meeting.
• The companion should not be a witness or a party to the complaint.
• Their role will be to provide moral support and to take notes for the complainant or respondent (as appropriate) if needed. The companion may not answer questions on behalf of the complainant or respondent unless as part of a reasonable adjustment.
• The complainant or respondent (as appropriate) is responsible for ensuring their companion abides by the confidentiality requirements.

• If an individual or their companion is unable to attend a meeting as part of the investigation and requests for it to be postponed, the Students’ Union will do its best to accommodate this. The Students’ Union will only consider requests for an extension of more than ten (10) working days beyond the meeting date initially proposed in exceptional circumstances.
• If they fail to attend the meeting after the Students’ Union has made reasonable efforts to rearrange it, the procedure will normally continue to be followed in their absence.

• The findings and recommendations of the investigation will be received by the Investigations Outcome Panel. The first meeting of the Panel should take place within ten (10) working days of receiving the report.
• The Panel will consist of the following individuals:
• A Students’ Union Senior Member of staff (or nominated Deputy)
• A Full Time Sabbatical Officer
• If appropriate, a relevant member of Students’ Union or University staff (for example, a UoN Sport staff member)
• If required, an option to include an external panel member
• The Panel will be responsible for ascertaining the balance of probability of what occurred and then imposing appropriate sanctions.
• The Panel may decide to request additional information and reconvene.
• The Panel is expected to make a decision within fifteen (15) working days from the first Panel meeting subject to receiving all required information relating to the case. Where an extension is required, all involved parties will be notified in writing of the reasons for the delay, and the expected date when a decision will be reached.

• Once an investigation has been carried out, and the Investigations Outcome Panel have reached their decisions, the complainant and the respondent will be informed of the outcome (upheld, partially upheld, not upheld) and any further action in writing without unreasonable delay. If this is not possible, involved parties will be notified in writing and will be kept up to date at agreed intervals. See Appendix 1 for a list of example outcomes and sanctions.
• The complainant and respondent (if student(s) of the University of Nottingham) will also be informed of their right to appeal, how to do that and by when. The outcome letter should include any further support available to the complainant and / or respondent.
• Any disciplinary action to be taken will be done so according to the relevant Students’ Union procedures which may include:
• Staff Disciplinary Policy or Student Staff Disciplinary Policy
• This Complaints Policy
• Articles of Association
• Other parties to the complaint should be notified of the relevant outcomes of the investigation where required and what support they have available to them. This may of course include information relating to any further processes.
• Information may be shared with the University where required in line with the relevant Privacy Notices.

• The complainant or the respondent can appeal the outcome of the investigation if they have evidence that:
• the outcome is unreasonable given all the circumstances and evidence considered.
• the correct procedure was not followed during the formal stage, and this has had a significant effect on the outcome; or,
• in exceptional circumstances, they have new evidence to show which they were unable, for valid reasons, to provide earlier in the process, and which would have had a significant effect on the outcome
• Appeals (including details on grounds for the appeal) should be submitted in writing and clearly marked as an appeal to the Complaints Team within ten (10) working days of the outcome of the formal complaints stage being issued to them. The appeal will be acknowledged within five (5) working days of receipt. Emails must be submitted to [email protected]
• An Appeals Panel will meet within five (5) working days of receiving the appeal.
• The Appeals Panel will consist of the following individuals (not involved in the original panel):
• A Student’s Union Senior Staff member (or nominated Deputy)
• Full Time Sabbatical Officer
• If appropriate, a relevant member of Students’ Union or University staff (for example, a UoN Sport staff member)
• If required, an option to include an external panel member
• The complainant will receive the outcome of the appeal in writing within ten (10) working days of the panel’s decision.
• There is no further right of appeal within the Students’ Union.
• In accordance with the Memorandum of Understanding (MOU), any student member who is not satisfied in their dealings with the Students’ Union, where they have utilised the internal complaints procedure, have the right to appeal to a person independent of the Students' Union (appointed on behalf of University Council) at the point at which the Student has completed all of the stages of the Students’ Union Complaints Procedure. The appeal should be addressed to the University Registrar. These details are published in the University’s Quality Manual .

• A complainant may choose to withdraw a complaint at any stage of the process. A decision to withdraw the complaint must be made in writing and submitted to the Complaints Team via [email protected]
• In such circumstances the Students’ Union will assess the information submitted to identify any potential risks or legal obligations. The Students’ Union may continue to investigate and will retain information as required.
• If the Students’ Union decides that it does not need to proceed, it will review whether there is any need to retain information and if not, the information will be destroyed.
• Other parties should be informed of the complaint withdrawal and the next steps if relevant.

• At all times during investigations, confidentiality and discretion must be maintained by all those involved, regardless of the nature of the incident.
• It may sometimes be necessary to disclose information to others in order to investigate the complaint and reach an outcome and meet legal and regulatory obligations. In these circumstances, the complainant should be told if anyone else will be informed and the type of information they will be given.
• It is usually necessary to identify the complainant to those involved in the investigation and outcome decision. If your complaint is about someone else, they will usually be entitled to know who has complained about them if the complaint progresses to formal investigation.
• It may be necessary to share the data with the University in line with the Data Sharing Agreement for the purposes of avoiding duplication of processes, reducing the negative impact on the welfare of the parties, safeguarding the welfare of University of Nottingham students and staff and to apply policies and procedures relating to both organisations necessary for the performance of contracts and substantial public interest.
• Data collected during the course of the complaint investigation will be used for monitoring purposes, will be stored securely and will be retained in line with the Students’ Union’s Data Protection Policy.
• In submitting a complaint, the complainant is deemed to have consented to the processing of this data in order for the Students’ Union to investigate the complaint.

• In exceptional circumstances, the option of precautionary action will be considered. This may be where a member’s conduct (as alleged through either the Students’ Union or University’s processes or subject to police investigation) may pose a potential risk to themselves or others; and/or where a member’s continued access to Students’ Union facilities may interfere with the investigation of an offence.
• This action is not a sanction, and will not affect the outcome of the investigation.
• On a recommendation from the Complaints Team, the decision regarding precautionary action will be made at the Director of Central Services’ (or representative) discretion based on an assessment of risk and consideration of the welfare and safety of the parties involved. The terms and level (full or partial) of precautionary action will be decided after considering the particular circumstances.
• Full suspension of Student Membership means total restriction of attendance at Students’ Union premises, access to Students’ Union facilities or services (except access to SU Advice), and participation in Student Groups. It may also include a requirement that the Member have no contact, of any kind, with a named person or persons.
• Partial suspension of membership involves selective restriction of attendance at Students’ Union premises, access to Students’ Union facilities or services, or participation in Student Group activities. It may also include a requirement that the Member have no contact, of any kind, with a named person or persons.
• The reasons for the precautionary action will be put in writing and will be in place pending the conclusion of any action under the Students’ Union’s Complaints Policy procedures, the University’s Complaints Procedure or Conduct Regulations and/or any criminal proceedings.
• The precautionary action will be subject to periodic review, at least on a monthly basis and the Member will be informed of the outcome of the review. The Member may request a review if there is a relevant change in their circumstances. The request should be made in writing to the Director of Central Services (or their representative) who will respond within five (5) working days.
• Precautionary action is not subject to appeal.

• The Students’ Union is committed to improving its services and the Board of Trustees will receive at least an annual report on the complaints it has received in line with good practice and guidance.
• Such a report will be used to support the analysis of trends and to ensure the Students’ Union’s strategic objectives in relation to quality of delivery, management of risk and its values, particularly but not exclusively its commitment to equity, diversity and inclusion.