Customer Stories

Trusted by customers,
loved by users.

Best-in-class companies share their stories, strategies, and experience with Gainsight.

Silverfort Turns Customer Insight Into Immediate Action

How Okta Scales Retention with Personalized Engagement and Customer Learning

Asia-Pacific, EMEA, North America

LinkedIn Builds a More Scalable Approach to Customer Education

How Handshake Scales Customer Education and Digital Success

How Rockwell Automation Standardizes, Automates, and Scales with AI-Powered Customer Success

Asia-Pacific, EMEA, Latin America, North America, Oceania

DocuSign Unifies Customer Engagement Across a Growing Digital Ecosystem

We went from serving 100 customers to 500—and our renewal rate went up.”

Asia-Pacific, EMEA, North America

Silverfort Turns Customer Insight Into Immediate Action

How Okta Scales Retention with Personalized Engagement and Customer Learning

Asia-Pacific, EMEA, North America

LinkedIn Builds a More Scalable Approach to Customer Education

How Handshake Scales Customer Education and Digital Success

How Rockwell Automation Standardizes, Automates, and Scales with AI-Powered Customer Success

Asia-Pacific, EMEA, Latin America, North America, Oceania

DocuSign Unifies Customer Engagement Across a Growing Digital Ecosystem

We went from serving 100 customers to 500—and our renewal rate went up.”

Asia-Pacific, EMEA, North America

Customer Stories

Trusted by customers,
loved by users.

Silverfort Turns Customer Insight Into Immediate Action

How Okta Scales Retention with Personalized Engagement and Customer Learning

LinkedIn Builds a More Scalable Approach to Customer Education

How Handshake Scales Customer Education and Digital Success

How Rockwell Automation Standardizes, Automates, and Scales with AI-Powered Customer Success

DocuSign Unifies Customer Engagement Across a Growing Digital Ecosystem

We went from serving 100 customers to 500—and our renewal rate went up.”

Silverfort Turns Customer Insight Into Immediate Action

How Okta Scales Retention with Personalized Engagement and Customer Learning

LinkedIn Builds a More Scalable Approach to Customer Education

How Handshake Scales Customer Education and Digital Success

How Rockwell Automation Standardizes, Automates, and Scales with AI-Powered Customer Success

DocuSign Unifies Customer Engagement Across a Growing Digital Ecosystem

We went from serving 100 customers to 500—and our renewal rate went up.”

How Imprivata Uses Gainsight AI to Optimize Its CS Infrastructure, Standardize CSM Work, and Extend Customer Intelligence

How Zoom Scales a 500,000-Member Support Community with AI

I’m so grateful to work with Gainsight because you take a holistic approach to customer success — not one training and you’re done, but a journey over months and years.”

How Hootsuite Blends Human and Digital CS to Lift Onboarding Graduation from 76% to 83%

LastPass Achieves 29% Reduction in Cancellation by Building a Retention Engine with Digital Customer Success

How Notion scaled customer success and digital onboarding scores by 14pp

Ellucian Builds a More Connected, Data-Driven Customer Success Organization

Xceptor Doubles Customer Engagement While Saving Three Hours a Day with Gainsight

How PTC Moved 15 Years of Community to Gainsight

How Pipedrive Gave Its CS Team 8,000 Hours Back with Gainsight

10%
increase in gross revenue retention (GRR)

Silverfort Turns Customer Insight Into Immediate Action

We're not just talk.
See what our customers are saying about us.

Customer Stories

Trusted by customers, loved by users.

Silverfort Turns Customer Insight Into Immediate Action

How Okta Scales Retention with Personalized Engagement and Customer Learning

LinkedIn Builds a More Scalable Approach to Customer Education

How Handshake Scales Customer Education and Digital Success

How Rockwell Automation Standardizes, Automates, and Scales with AI-Powered Customer Success

DocuSign Unifies Customer Engagement Across a Growing Digital Ecosystem

We went from serving 100 customers to 500—and our renewal rate went up.”

Silverfort Turns Customer Insight Into Immediate Action

How Okta Scales Retention with Personalized Engagement and Customer Learning

LinkedIn Builds a More Scalable Approach to Customer Education

How Handshake Scales Customer Education and Digital Success

How Rockwell Automation Standardizes, Automates, and Scales with AI-Powered Customer Success

DocuSign Unifies Customer Engagement Across a Growing Digital Ecosystem

We went from serving 100 customers to 500—and our renewal rate went up.”

How Imprivata Uses Gainsight AI to Optimize Its CS Infrastructure, Standardize CSM Work, and Extend Customer Intelligence

How Zoom Scales a 500,000-Member Support Community with AI

I’m so grateful to work with Gainsight because you take a holistic approach to customer success — not one training and you’re done, but a journey over months and years.”

How Hootsuite Blends Human and Digital CS to Lift Onboarding Graduation from 76% to 83%

LastPass Achieves 29% Reduction in Cancellation by Building a Retention Engine with Digital Customer Success

How Notion scaled customer success and digital onboarding scores by 14pp

Ellucian Builds a More Connected, Data-Driven Customer Success Organization

Xceptor Doubles Customer Engagement While Saving Three Hours a Day with Gainsight

How PTC Moved 15 Years of Community to Gainsight

How Pipedrive Gave Its CS Team 8,000 Hours Back with Gainsight

10%increase in gross revenue retention (GRR)

Silverfort Turns Customer Insight Into Immediate Action

We're not just talk. See what our customers are saying about us.

Trusted by customers,
loved by users.

10%
increase in gross revenue retention (GRR)

We're not just talk.
See what our customers are saying about us.