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olsonkj
Community Member

We had an incident at our home and could only pull of a recording our Backyard battery camera and looks like the history only held for 3 hours so we can no longer get a recording of it.  What are the current recording options for our cameras, batter and power only. It’s very confusing what app we are supposed to use for what, whether its in the Nest app or Google account. What Is our current subscription paying for?

Charges-

               03/24/25- GOOGLE *Google Nest 

               $15.00

 

--Recording only on battery cameras? With 3 hours limit before deleting info?

--Recording words on old Nest ap with 3 hours??

 

Camera’s (6 total at home including the doorbell) 

 

Drive way

Drive way camera – Battery

Front yard, front step

Front Door, Nest door bell wired

Backyard, door w/power

Backyard Camera, Battery.  When I do a full history it just shows “no recorded events”

 

 

Other older devices we still us on Nest Guard app-

 

Nest Guard

Garage- sensor

Guest Room- sensor

Office- sensor

1 REPLY 1

MplsCustomer
Bronze
Bronze

@olsonkj 

Is your monthly Nest Aware Plus subscription for the same Google Nest "home/structure" as your cameras?

In the Google Home app (for your 2nd gen cameras), if you go to Settings | Video | Video History, which option is selected?

In the Google Nest app (for your 1st gen cameras), if you go to Settings | Video Recording, is "Video Recording" turned on?