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A newly unveiled platform combines AI technologies to offer insights into customer-business interactions.
Networking Careers
NICE Sets a High Customer Experience AI Bar at Its Interactions EventNICE Sets a High Customer Experience AI Bar at Its Interactions Event

A newly unveiled platform combines AI technologies such as continuous experience memory and CX awareness to offer insights into customer-business interactions.

byZeus Kerravala, Founder and Principal Analyst with ZK Research
Jun 18, 2024
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3 Min Read
remote work
Networking Careers
Remotely, Better: The Top Five Zoom Apps Redefining Virtual WorkplacesRemotely, Better: The Top Five Zoom Apps Redefining Virtual Workplaces
byRay Harwood, President, GoodClix
May 28, 2024
6 Min Read
AI and customer engagement (CX)
Networking Careers
Understanding the Intersection of Humans and AI in Customer ExperienceUnderstanding the Intersection of Humans and AI in Customer Experience
byZeus Kerravala, Founder and Principal Analyst with ZK Research
May 11, 2024
5 Min Read
Fortinet Releases Advisor, Its GenAI Assistant Focused on Threat Investigation and Remediation
Networking Training & Certifications
Fortinet Releases Advisor, Its GenAI Assistant Focused on Threat Investigation and RemediationFortinet Releases Advisor, Its GenAI Assistant Focused on Threat Investigation and Remediation
byZeus Kerravala, Founder and Principal Analyst with ZK Research
Dec 15, 2023
5 Min Read
Network Courses and Certifications to Consider for 2024
Networking Training & Certifications
Network Courses and Certifications to Consider for 2024Network Courses and Certifications to Consider for 2024
byMary E. Shacklett, President, Transworld Data
Nov 23, 2023
6 Min Read
2023 in Review: IT Pay Held Steady Despite Economic Pressures and ChatGPT's Emergence
Networking Salaries
2023 in Review: IT Pay Held Steady Despite Economic Pressures and ChatGPT's Emergence2023 in Review: IT Pay Held Steady Despite Economic Pressures and ChatGPT's Emergence
byDavid Curry, Technology Writer
Nov 14, 2023
9 Slides
Industrial IoT Security Skills and Certifications: The Essentials
Networking Training & Certifications
Industrial IoT Security Skills and Certifications: The Essentials
Industrial IoT Security Skills and Certifications: The Essentials
Sep 14, 2023
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6 Min Read
byBrian T. Horowitz, Contributing Reporter
2023 IT Pay Holds Steady Despite Economic Pressures and AI Boom
Networking Salaries
2023 IT Pay Holds Steady Despite Economic Pressures and AI Boom
2023 IT Pay Holds Steady Despite Economic Pressures and AI Boom
Jul 26, 2023
byNetwork Computing Editors
Don't Let Age Mothball Your IT Career
Networking Careers
Don't Let Age Mothball Your IT Career
Don't Let Age Mothball Your IT Career
Jun 16, 2023
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2 Min Read
byJohn Edwards, Featured Contributor
The Essential Skills Every Network Administrator Needs
Networking Careers
The Essential Skills Every Network Administrator Needs
The Essential Skills Every Network Administrator Needs
Jun 5, 2023
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4 Min Read
byJohn Edwards, Featured Contributor
Network Administrator Skills: The Essential Job Toolkit
Networking Salaries
Network Administrator Skills: The Essential Job Toolkit
Network Administrator Skills: The Essential Job Toolkit
Apr 27, 2023
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5 Min Read
byJohn Edwards, Featured Contributor
Fortinet Revamps its Certification to Address the Widening Cyber Security Skills Gap
Networking Training & Certifications
Fortinet Revamps its Certification to Address the Widening Cyber Security Skills Gap
Fortinet Revamps its Certification to Address the Widening Cyber Security Skills Gap
Apr 11, 2023
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4 Min Read
byZeus Kerravala, Founder and Principal Analyst with ZK Research
IT Job Market: 2022's Wild Ride and What to Expect for 2023
Networking Salaries
IT Job Market: 2022's Wild Ride and What to Expect for 2023
IT Job Market: 2022's Wild Ride and What to Expect for 2023
Dec 30, 2022
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3 Min Read
byJessica Davis
How to Logically Evaluate an IT Job Offer
Networking Salaries
How to Logically Evaluate an IT Job Offer
How to Logically Evaluate an IT Job Offer
Sep 19, 2022
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2 Min Read
byJohn Edwards, Featured Contributor
Driving Business Growth, Innovation with Certified Services, Technologies, and Professionals
Networking Training & Certifications
Driving Business Growth, Innovation with Certified Services, Technologies, and Professionals
Driving Business Growth, Innovation with Certified Services, Technologies, and Professionals
Sep 15, 2022
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6 Min Read
byMplify, Kirby Russell
Top 2022 IT Certifications to Advance Your Career
Networking Training & Certifications
Top 2022 IT Certifications to Advance Your Career
Top 2022 IT Certifications to Advance Your Career
Jun 9, 2022
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7 Slides
bySalvatore Salamone, Managing Editor, Network Computing
Tips to Keep IT Operations Moving at High Efficiency Amid the Great Resignation
Networking Training & Certifications
Tips to Keep IT Operations Moving at High Efficiency Amid the Great Resignation
Tips to Keep IT Operations Moving at High Efficiency Amid the Great Resignation
Jun 6, 2022
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4 Min Read
byEric Russo
InformationWeek Salary Survey: What IT Pros Earn
Networking Salaries
InformationWeek Salary Survey: What IT Pros Earn
InformationWeek Salary Survey: What IT Pros Earn
May 6, 2022
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1 Min Read
byJessica Davis
Walmart to Hire 5K as Tech Job Market Stays Tight
Networking Salaries
Walmart to Hire 5K as Tech Job Market Stays Tight
Walmart to Hire 5K as Tech Job Market Stays Tight
Mar 25, 2022
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2 Min Read
byJessica Davis
What Amazon's Pay Cap Increase Means to the Tech Pro Job Market
Networking Salaries
What Amazon's Pay Cap Increase Means to the Tech Pro Job Market
What Amazon's Pay Cap Increase Means to the Tech Pro Job Market
Feb 25, 2022
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2 Min Read
byJessica Davis
Tech Job Market Still Smoking Hot, New Labor Report Stats Say
Networking Salaries
Tech Job Market Still Smoking Hot, New Labor Report Stats Say
Tech Job Market Still Smoking Hot, New Labor Report Stats Say
Feb 9, 2022
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2 Min Read
byJessica Davis
The 2021 IT Job Market: What a Year
Networking Salaries
The 2021 IT Job Market: What a Year
The 2021 IT Job Market: What a Year
Dec 24, 2021
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2 Min Read
byJessica Davis
IT Pro Salary Survey: What You Earned in 2020
Networking Salaries
IT Pro Salary Survey: What You Earned in 2020
IT Pro Salary Survey: What You Earned in 2020
Jul 13, 2021
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3 Min Read
byJessica Davis
Modern Network Automation is Missing from Modern IT
Networking Training & Certifications
Modern Network Automation is Missing from Modern IT
Modern Network Automation is Missing from Modern IT
Jun 18, 2021
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6 Min Read
byJeff Gray
Why IT Leaders Should Make Cloud Training a Top Priority
Networking Training & Certifications
Why IT Leaders Should Make Cloud Training a Top Priority
Why IT Leaders Should Make Cloud Training a Top Priority
Apr 22, 2021
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2 Min Read
byJohn Edwards, Featured Contributor
3 Reasons to Invest in a Cloud Certification Program
Networking Training & Certifications
3 Reasons to Invest in a Cloud Certification Program
3 Reasons to Invest in a Cloud Certification Program
Dec 16, 2020
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5 Min Read
byAdam Kranitz
How Does Network Automation Support Business Continuity?
Networking Training & Certifications
How Does Network Automation Support Business Continuity?
How Does Network Automation Support Business Continuity?
Apr 14, 2020
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4 Min Read
byMichael Haugh
IT Salary Report 2020: Get Paid What You Are Worth
Networking Salaries
IT Salary Report 2020: Get Paid What You Are Worth
IT Salary Report 2020: Get Paid What You Are Worth
Feb 20, 2020
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1 Min Read
byJessica Davis
IT Careers: Top 10 US Cities for Tech Jobs
Networking Salaries
IT Careers: Top 10 US Cities for Tech Jobs
IT Careers: Top 10 US Cities for Tech Jobs
Jan 21, 2020
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2 Min Read
byCynthia Harvey
Celebrating Continuous Learning and Skills Development
Networking Salaries
Celebrating Continuous Learning and Skills Development
Celebrating Continuous Learning and Skills Development
Sep 18, 2019
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6 Slides
bySolarWinds THWACK community
Top Online Courses for IT Managers
Networking Training & Certifications
Top Online Courses for IT Managers
Top Online Courses for IT Managers
Aug 22, 2019
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8 Slides
bySalvatore Salamone, Managing Editor, Network Computing
IT Careers: How to Get a Job in DevOps
Networking Salaries
IT Careers: How to Get a Job in DevOps
IT Careers: How to Get a Job in DevOps
Aug 19, 2019
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2 Min Read
byCynthia Harvey
Why You Need to Know About the New Cisco DevNet Certification
Networking Training & Certifications
Why You Need to Know About the New Cisco DevNet Certification
Why You Need to Know About the New Cisco DevNet Certification
Jun 24, 2019
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4 Slides
bySalvatore Salamone, Managing Editor, Network Computing
Must Have IT Skills You Need to Remain Competitive
Networking Training & Certifications
Must Have IT Skills You Need to Remain Competitive
Must Have IT Skills You Need to Remain Competitive
Jun 10, 2019
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1 Min Read
byJoao-Pierre Ruth
Choosing the Right AWS Certification for Career Success
Networking Training & Certifications
Choosing the Right AWS Certification for Career Success
Choosing the Right AWS Certification for Career Success
Jun 3, 2019
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5 Min Read
byJohn Edwards, Featured Contributor

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Editor's Choice

Wooden pieces representing people interconnected by lines
Networking Careers
How to Deal with Vendor Relationships as a Network Manager
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Aug 11, 2025