How can customers cancel bookings on Trip.com?
Cancellations can be made through the ‘My Bookings’ tab on the website or via email links. For flights, customers can choose the minimum cancellation fee option for instant cancellation. Others may need to wait for a callback from customer services before the refund is processed.
What is the cancellation policy for train tickets on Trip.com?
Train cancellations must be made at least 25 minutes before the scheduled departure to be eligible for a refund. The process is straightforward and ensures timely handling of cancellations.
Are extra services at properties booked through Trip.com always free?
The availability and cost of extra services vary by property. Some properties may charge for additional services, while others might offer them for free. Customers are advised to contact the property directly for specific details.
How can customers register their hotel on Trip.com?
To register a hotel on Trip.com, customers should click the ‘Register my hotel’ link at the bottom of the website. This action leads to a separate page where they can enter property details and upload photos. Finally, they must sign an e-contract to complete the registration.
What are the age limits for infants, children, and adults on Trip.com?
On Trip.com, infants are classified as below two years old, children as 2-11 years old, and anyone above 11 years is considered an adult. Prices are set accordingly based on these age groups.
How can I contact Trip.com customer service in Indonesia?
You can reach Trip.com support through the app, website chat, or by phone. The team is available 24/7 to help with bookings, changes, or issues.
Can I pay for bookings on Trip.com with local payment methods?
Yes, Trip.com accepts various payment methods in Indonesia, including credit cards, debit cards, and some local payment options. Check during checkout for details.
Does Trip.com offer mobile app-only deals?
Yes, customers can often find extra discounts when booking through the Trip.com mobile app. Simply download the app, log in, and look for special offers marked for app users.
Can I book activities and tours on Trip.com in Indonesia?
Yes, Trip.com offers tours, tickets, and local activities in Indonesia. From city sightseeing to outdoor adventures, you can book them directly on the website or app.
What happens if my flight is delayed or cancelled?
If your flight is delayed or cancelled, Trip.com will help you with rebooking or refunds. Check your booking under “My Trips” or contact support for assistance.