INTRODUCTION
TO
QUALITY MANAGEMENT
QUALITY
Degree to which a set of inherent
characteristics fulfills requirements.
Reference to the end use of the products.
Depends on the perception of person in a
situation.
User-oriented
Cost-oriented
Supplier-oriented
Fitness for purpose
Conformance to requirements
Grade
Degree of preference
Degree of excellence
QUALITY AND GRADE
Different quality requirement for
products , process or systems having
the same functional use.
Grade-how well the product satisfies the
needs.
QUALITY CONTROL
Part of quality management focused on
fulfilling quality requirements
QUALITY ASSURANCE
Part of quality management focused on
providing confidence that quality
requirements will be fulfilled
QUALITY MANAGEMENT
Coordinating activities to direct and
control an organization with regard to
quality.
TOTAL QUALITY
MANAGEMENT
Each and every member of an
organization should know need for
quality and work for it..
EIGHT QUALITY MANAGEMENT
PRINCIPLES
Customer focus
Leadership
Involvement of people
Process approach
System approach to management
Continual improvement
Factual approach to decision making
Mutually beneficial supplier relationship
The ISO 9000 Series of
Standards
ISO 9001
Quality management systemRequirement.
Quality management systemFundamentals and Vocabulary
Quality management systemGuidance for Performance
Improvement
ISO 9000
ISO 9004
PROCESS
Set of interrelated or
interacting activities
that transforms input
into output
CHARACTERISTICS
Process owner
Defined
Documented
Linkage
Monitored
Records
QUALITY MANAGEMENT
SYSTEM
----REQUIREMENTS
1.1
GENERAL
1
SCOPE
1.2
APPLICATI
ON
2
NORMINATIVE REFERENCES
3
TERMS AND DEFINITIONS
4.1
GENERAL
REQUIREMENT
4.2.1
GENERAL
4
QUALITY
MANAGEME
NT SYSTEM
4.2
DOCUMENTATION
REQUIREMENT
4.2.2
QUALITY
MANUAL
4.2.3
CONTROL OF
DOCUMENTS
4.2.4
CONTROL OF
RECORDS
5.1
MANAGEMENT
COMMITMENT
MANAGEMENT RESPONSIBILITY
5.3
QUALITY
POLICY
5.2
CUSTOMER
FOCUS
5.4.1
QUALITY
OBJECTIVE
5.5.1
RESPONSIBILITY
AND AUTHORITY
5.5
RESPONSIBILITY,AUTHOR
ITY AND COMMUNICATION
5.6
MANAGEMENT
REVIEW
5.4
PLANNING
5.4.1
QUALITY
MANAGEMENT SYSTEM
PLANNING
5.5.2
MANAGEMENT
REPRESENTATIVE
5.6.1
GENERAL
5.6.2
REVIEW INPUT
5.5.3
INTERNAL
COMMUNICATION
5.6.2
REVIEW OUTPUT
6 RESOURCE MANAGEMENT
6.1
PROVISION OF
RESOURCES
6.4
WORK
ENVIRONMENT
6.2
HUMAN
RESOURCES
6.2.1
GENERAL
6.3
INFRASTRUCTURE
6.2.2
COMPETENCE,TRAINING
AND AWARENESS
7.1
PLANNING OF
PRODUCT
REALIZATION
PRODUCT REALIZATION
7.4
PURCHASING
7.2
CUSTOMERRELATED
PROCESS
7.2.1
DETERMINATION
7.2.2
REVIEW
7.4.1
PURCHASING
PROCESS
7.6
CONTROL OF MONITORING
AND MEASURING EQUIPMENT
7.3
DESIGN AND
DEVELOPMENT
7.5
PRODUCTIN AND
SERVICE PROVISION
7.2.3
CUSTOMER
COMMUNICATION
7.4.2
PURCHASING
INFORMATION
7.4.3
VARIFICATION OF
PURCHASED
PRODUCT
7.3
7.5
7.5
7.3
7.3.1
PLANNING
7.3.2
INPUTS
7.3.3
OUTPUTS
7.3.4
REVIEW
7.3.5
VERIFICATION
7.3.6
VALIDATION
7.3.7
CONTROL
7.5.1
CONTROL OF
PRODUCTION
AND SERVICE
PROVITION
7.5.2
VARIFICATION
OF PROCESS
7.5.3
IDENTIFICATIO
N AND
TRECEABILITY
7.5.4
CUSTOMER
PROPERTY
7.5.5
PRESERVATION
OF PRODUCT
8.1
GENERAL
MEASUREMENT, ANALYSIS AND IMPROVEMENT
8.4
ANALYSIS OF
DATA
8.3
CONTROL OF
NONCONFORMING
PRODUCT
8.2
MONITORING
AND MEASURING
8.2.1
CUSTOMER
SATISFATION
8.2.2
INTERNAL AUDIT
8.5
IMPROVEMENT
8.2.3
MONITORING AND
MEASUREMENT OF
PROCESS
8.5.1
CONTINUAL
IMPROVEMENT
8.2.4
MONITORING AND
MEASUREMENT OF
PRODUCT
8.5.2
CORRECTIVE
ACTION
8.5.3
PREVENTIVE
ACTION
