CURRICULUM VITAE
VICTORIA MOROKHOVETS
Personal details
Date of Birth
Address
18.09.1980
Kigali
Rwanda
Telephone:
+250788434527
E-mail
leomukama@[Link]
Nationality
Marital Status
Rwandese
Single
PROFILE
An outgoing and friendly personality, with pleasant manners and positive attitude. High professional of the
occupation, dedicated to the role, excellent customer service skills. Capable of adopting decisions on my
own, punctual, accuracy in finance and documentation. Carrying out the entrusted work thoroughly and up
to best standards. Strong analytical, managerial and communication skills, open for new ideas and
knowledge. A good team player, always respectful to superiors and subordinates, capable to lead, develop
and motivate a team.
EDUCATION
2014 2016
Mount Kenya University,
Expected graduation next year
2002 2005
GS Kigombe
TRAINING COURSES:
- July, 2005 Customer Service Training
- May, 2004 Customer Service and Financial Training
SKILLS AND LANGUAGES
Languages
English /fluent/, French /fluent
Kinyarwanda /mother tongue/
PC Skills
Microsoft Office programmes (Excel, Word, Power Point); Iisii Hotel
Inventory, MAPS Magellan, ASI, AMOS), excellent Internet and email skills.
INTERESTS
Travelling and socializing, languages, swimming, music and reading
EMPLOYMENT HISTORY
12 June 2008 21 February 2010
Receptionist
Performing general Front Desk duties, including dealing with various passenger queries, providing port
information, postal service, lost&found, guests disembarkation and embarkation, accounts settlement,
foreign exchange, cabins and public rooms maintenance administration, telephone console and faxing, lost
and damaged luggage handling, assisting Hotel Director and Chief Purser in all passenger related matters.
Training new Receptionists and arranging work schedules. Passengers capacity: 670 pax
18 March 31 May 2008
Senior Receptionist
Supervision of the Front desk and dealing with matters related to the Purser Desk Operation and finance to
ensure the smooth running of Reception and passenger well being, dealing with all passenger queries,
preparing disembarkation and embarkation manifests, providing check in set-up and control of the
embarkation processes, dealing with luggage related issues, travel arrangements and onboard credits
queries, liaising with internal departments, port agents and Head Office to ensure full customer satisfaction.
Monitoring Receptionists work standards and general conduct, providing induction training for newly hired
staff, making sure Reception is provided with port information, assisting Chief Purser with passports control
and immigration issues, participating in ships clearance, organising transfers / hotel bookings for
passengers and crew. Passengers capacity: 650 pax
September 2011 April 2013
EVANGELICAL FRIENDS CHURCH
Translator
Responsibilities: translating from/into English, Kinyarwanda, interpreting, business correspondence, work
with foreign partners, assisting with goods customs clearance, invoices processing.
REFERENCES
Rev. Pasteur NIRAGIRE Jackson
ALTAR OF GOD CHURCH
Tel: +250 788607980
MUKASONGA Domitille
BRD
Project Analyst
Tel: +250 788304378
Aloys Mahwa
Director of the IGSC / CNLG
Tel: +250 788359857
