Jessica Nosalski jnosalski@[Link] 224.565.
7710
EDUCATION
Loyola University Chicago, Graduation Expected May 2017 Bachelor of Science in Criminal Justice & Criminology Minor in English 3.8 GPA Lake Zurich High School May 2013 Graduated Cum Laude 3.9 GPA
AWARDS
Deans List at Loyola University of Chicago (2013-present) Within Top 30 Students at Illinois WYSE Academic Testing 2013 Deans List at Lake Zurich High School (2009-2013) Deans List at Lake Zurich Middle School (2006-2009)
EXPERIENCE
Waitress/Hostess/Cashier Oreganos Corner Caf, Hawthorn Woods, IL, June 2012-present o Interacts with customers in fast-paced environment where time management and teamwork skills are critical o Trains new servers in protocol and etiquette o Operates MICROS & cash registers o Assists other servers when in peak dining hours o Serves customers from a variety of backgrounds o Communicates with unhappy guests to rectify various situations by understanding individual needs o Accommodate guests with special needs (dietary restrictions, physical disability, allergies) with understanding and professionalism when necessary Child Care Provider Various Homes Within Lake Zurich, Hawthorn Woods, Libertyville, & Barrington June 2011-Present o Works with children ages ranging from 2-12 with various schedules and family dynamics o Tutors children in math, science, and reading in creative ways o Works with children that have Autism where attention to dietary restrictions & medical precautions is crucial
SKILLS:
o o o Proficient in Microsoft Word (all versions); Prezi; Outlook; Excel; MICRO-OS; major online social media Beginner in speaking, reading & writing in Polish Intermediate in speaking, reading & writing in French Singing & performing in various Honors Choirs Intermediate Kickboxing & Beginner Ju-Jitsu at Gangi Martial Arts Fitness Reading, writing, traveling, swimming, running, collecting antique novels
INTERESTS:
o o o
Jessica Nosalski Chicago, Illinois 224.565.7710 jnosalski@[Link] American Express Acertify Itasca, Illinois Dear Hiring Manager: My name is Jessica Nosalski and I am a freshman at Loyola University Chicago. I came across your job posting in RamblerLink and am very excited about the possibility of becoming a part of your company as a member of a fraud prevention specialists team. I believe that my strong customer service skills, interpersonal skills, and computer skills, along with my coursework in Criminal Justice and Economics will make me an ideal candidate for your position. I have attached my resume in this document and I have also submitted it to your advert in RamberLink. I believe that I would be a wonderful asset to this team because of my past experiences in the workforce, my educational background, and my interest in fraud prevention. I have also gained much experience with various computer programs, including MICROPOS, and internet research skills. I am able to multitask within various programs while researching on the internet which is something that is stressed in your advert. I have spent many years in the customer service industry learning how to truly interact with other individuals both by serving as a waitress and by being a child care provider. At these jobs, I gained invaluable knowledge about serving customer needs while being professional and courteous; I am often praised for exceeding established standards for customer service. I am able to resolve a variety of issues that the customer may have with or without supervision. I work best in a fast-paced environment that requires time management skills, quick-thinking and strong teamwork skills. Based on my customer service skills, my background in Criminal Justice and Economics, and my computer and internet skills, I believe I would be a valuable asset to this position. My skills with Economics and passion for Criminal Justice will allow me to thrive within this particular position. I would be honored to be part of the Acertify team. I can be contacted at jnosalski@[Link] or at 1.224.565.7710 if you would like more information about myself or my application. Thank you for your time. Have a wonderful day, Jessica Nosalski
