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Understanding Voids and Comps in Service

The memo outlines the differences between voids, returns, and manager comps for poolside servers. A void can only be done if an item was not made yet, while a return is for incorrect or unwanted food items. Manager comps are for manager meals, service recovery, or other occasions approved by management. Servers must get a manager signature and reason on the receipt for voids, returns, or comps and leave the receipt in the office envelope rather than with credit card receipts. Proper use of these processes will be monitored closely going forward.

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370 views1 page

Understanding Voids and Comps in Service

The memo outlines the differences between voids, returns, and manager comps for poolside servers. A void can only be done if an item was not made yet, while a return is for incorrect or unwanted food items. Manager comps are for manager meals, service recovery, or other occasions approved by management. Servers must get a manager signature and reason on the receipt for voids, returns, or comps and leave the receipt in the office envelope rather than with credit card receipts. Proper use of these processes will be monitored closely going forward.

Uploaded by

api-302767030
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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MEMO

To: Poolside Servers


From: Management
Subject: Voids, Returns, and Manager Comps
Date: July 20, 2016

Please note the differences between Void, Return, and Comp:

A ticket item can only be voided if it wasnt made. If something has to be voided because a guest
changed their mind before it was made, or because a server entered the wrong item, the server
will have to show proof that they entered the correct item before a void can be authorized.

Returns are done when a guest doesnt like their food, or it was made incorrectly. If we have to
ring in a different item to replace the one they dont want, the first needs to be processed as a
return.

Manager Comps. are used for manager/supervisor meals, service recovery, birthday desserts, and
any occasion where a manager directs to take care of an item/ticket.

Servers need to use the correct process when removing items from a ticket. We are going to look
at these more closely moving forward, and there are few steps that need to be followed. If a Void,
Return, or Comp is necessary, make sure the receipt for that action is saved. It needs to have a
signature from the manager/shift lead that authorized it, and a brief description of the reason.
Short explanations like birthday, manager meal, took too long, service recovery, or
rang in wrong item, are acceptable. If there was no manager present and the micros key was
used instead, the receipt will need to say card to indicate so. Lastly, the slip needs to be left in
the envelope hanging in the office, NOT dropped with the credit card receipts.

Be diligent in these practices, so that mistakes are properly accounted for. Managers and shift
leads are there to help in these situations, so please utilize them for authorizations and only use
the micros key when there isnt a manager or shift lead on the property.

Please initial below to verify your understanding:

___Tiffany ___Hugo ___Isabel ___Karla ___Flavio ___Melchor ___David

___Alvin ___Gabriel ___Francisco ___Alejandro ___Jose Aquino ___Terry ___Nataly

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