Document Centre 460/470 ST

Network Installation and

Troubleshooting Guide

May, 2000 701P34128

Document Centre
470/460 ST
Network Installation and Troubleshooting Guide
May 2000 701P34128

Xerox Document Centre Model _______________

Serial Number ____________________________

If you have a problem or need supplies:

In the USA
Calling for Service and ordering Replaceable Units 1-800-821-2797 (USA)
Ordering Supplies 1-800 822-2200 (USA)
In Canada
Calling for Service 1-800-939-3769 (Canada)
Ordering Supplies and Replaceable Units 1-800-668-0199 (Canada)
Xerox Corporation
Global Knowledge & Language Services
800 Phillips Road - Bldg 845-17S
Webster, New York 14580
USA
©2000 by Xerox Corporation. All rights reserved.
Printed in the United States of America
Copyright protection claimed includes all forms and matters of copyrighted material and information now allowed by
statutory or judicial law or hereinafter granted, including without limitation material generated from the software
programs that are displayed on the screen such as icons, screen display looks, etc.
XEROX®, The Document Company® and the stylized X and identifying product names and numbers are registered
trademarks of XEROX CORPORATION and Xerox Canada Ltd. is a licensee of all the trademarks.
Xeroxmd, Les Gens De Documentsmd, le X stylisé et Document Centre sont des marques de commerce de Xerox
Corporation pour lesquelles Xerox Canada ltée détient des permis d'utilisation.
The Document Centre ST model includes an implementation of LZW licensed under U.S. Patent 4,558,302.
Product names used in this guide may be trademarks or registered trademarks of their respective companies and are
hereby acknowledged.
This document contains images of screens that were created using Zinc Application Framework software version 3.5
© January 1997 Zinc Software Inc.
As an ENERGY STAR® partner, Xerox Corporation has determined that this product meets the ENERGY STAR®
guidelines for energy efficiency.
Terra Choice Environmental Services Inc. of Canada has verified that this Xerox product conforms to all applicable
Environmental Choice EcoLogo requirements for minimized impact to the environment.
While the information in this Guide is correct at the time of first publication, Xerox reserves the right at any time to
change the information without notice. Changes are made periodically to this document. Changes and technical updates
will be added in subsequent editions.

ii Xerox Document Centre Network Installation and Troubleshooting Guide

The Document Centre ST model includes software provided by the Internet Software Consortium.
Copyright (c) 1995, 1996, 1997, 1998, 1999
The Internet Software Consortium - DHCP. All rights reserved.
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the
following conditions are met:
Redistributions of source code must retain the above copyright notice, this list of conditions and the following
disclaimer.
Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following
disclaimer in the documentation and/or other materials provided with the distribution.
Neither the name of The Internet Software Consortium - DHCP nor the names of its contributors may be used to endorse
or promote products derived from this software without specific prior written permission.
This Software Is Provided By The Internet Software Consortium And Contributors "As Is" And Any Express Or
Implied Warranties, Including, But Not Limited To, The Implied Warranties Of Merchantability And Fitness For A
Particular Purpose Are Disclaimed. In No Event Shall The Internet Software Consortium Or Contributors Be Liable For
Any Direct, Indirect, Incidental, Special, Exemplary, Or Consequential Damages (Including, But Not Limited To,
Procurement Of Substitute Goods Or Services; Loss Of Use, Data, Or Profits; Or Business Interruption) However
Caused And On Any Theory Of Liability, Whether In Contract, Strict Liability, Or Tort (Including Negligence Or
Otherwise) Arising In Any Way Out Of The Use Of This Software, Even If Advised Of The Possibility Of Such
Damage.

Xerox Document Centre Network Installation and Troubleshooting Guide iii

Radio Frequency Notice

US Federal Communications Commission

This equipment has been tested and found to comply with the
Class B digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio
communications. However, there is no guarantee that
interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or
television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
l Reorient or relocate the receiving antenna
l Increase the separation between the equipment and
receiver
l Connect the equipment into an outlet on a circuit different
from that to which the receiver is connected
l Consult the dealer or an experienced radio/TV technician
for help
Changes or modifications to this equipment not specifically
approved by the Xerox Corporation may void the authority
granted by the FCC to operate this equipment.
Canadian EME

This Class B digital apparatus complies with Canadian ICES-

003.
Cet appareil numérique de la classe B est conforme la norme
NMB-003 du Canada.

iv Xerox Document Centre Network Installation and Troubleshooting Guide

Telephone Requirements Notice

US Federal Communications Commission

1. The FCC has established rules that permit this device to be

directly connected to the telephone network. Standardized jacks
are used for these connections. This equipment should not be
used on party lines or coin lines.
2. If this device is malfunctioning, it may also be causing harm to
the telephone network; this device should be disconnected until
repair has been made. If this is not done, the telephone company
may temporarily disconnect service.
3. The telephone company may make changes in its technical
operations and procedures; if such changes affect the
compatibility or use of this device, the telephone company is
required to give adequate notice of the changes. You will be
advised of your right to file a complaint with the FCC.
4. If the telephone company requests information on what
equipment is connected to their lines, inform them of:
A. the telephone number this unit is connected to.
B. the ringer equivalence number.
C. the USOC jack required.
D. the FCC Registration number.
Items ‘B’ and ‘D’ are indicated on the label.
The Ringer Equivalence Number (REN) is used to determine
how many devices can be connected to your telephone line. In
most areas, the sum of the RENs of all devices on any one line
should not exceed five (5.0). If too many devices are attached,
they may not ring correctly.
Service Requirements
In the event of equipment malfunction, all repairs should be
performed by Xerox or authorized agent. It is the responsibility
of users requiring service to report the need for service to Xerox
or to an authorized agent. Service can be obtained at:
Xerox Customer Support
1301 Ridgeview Drive, Bldg. 301
Lewisville, TX 75067
Telephone: (800) 821-2797

Xerox Document Centre Network Installation and Troubleshooting Guide v

 Canadian Industry Requirements

Notice: The Canadian Industry Canada label identifies certified

equipment. This certification means that the equipment meets
certain telecommunications network protective, operational and
safety requirements. The Department does not guarantee the
equipment will operate to the user’s satisfaction.
Before installing this equipment, users should ensure that it is
permissible to be connected to the facilities of the local
telecommunications company. The equipment must also be installed
using an acceptable method of connection. In some cases, the
company’s inside wiring associated with a single line individual
service may be extended by means of a certified connector assembly
(telephone extension cord). The customer should be aware that
compliance with the above conditions may not prevent degradation
of service in some situations.
Repairs to certified equipment should be made by an authorized
Canadian maintenance facility designated by the supplier. Any
repairs or alterations made by the user to this equipment, or
equipment malfunctions, may give the telecommunications
company cause to request the user to disconnect the equipment.
Users should ensure for their own protection that the electrical
ground connections of the power utility, telephone lines and internal
metallic water pipe system, if present, are connected together. This
precaution may be particularly important in rural areas.
Caution: Users should not attempt to make such connections
themselves, but should contact the electric inspection authority, or
electrician, as appropriate.
The Load Number (LN) assigned to each terminal device denotes
the percentage of the total load to be connected to a telephone loop
that is used by the device, to prevent overloading. The termination
on a loop may consist of any combination of devices subject only to
the requirement that the total of the Load Numbers of all the devices
does not exceed 100.
For service in Canada call (800) 939-3769

vi Xerox Document Centre Network Installation and Troubleshooting Guide

In the USA, it’s Illegal to copy the following

Congress, by statute, has forbidden the copying of the following

items. Penalties of fine or imprisonment may be imposed on those
guilty of making such copies. This list is not all-inclusive. In case of
doubt, consult your attorney.
1. Copyrighted material, unless permission of the copyright owner
has been obtained or the copying falls within the “fair use” or
library reproduction provisions of the copyright law. Further
information of these provisions may be obtained from the
Copyright Office, Library of Congress, Washington, DC 20559
(circular R21).
2. United States Government obligations or securities such as:
l Certificates of Indebtedness
l Coupons from Bonds
l Gold and Silver Certificates
l Treasury Notes and United States Bonds
l Federal Reserve and Federal Reserve Bank Notes
l Certificates of Deposit
l National Bank currency
l Fractional Notes
l Paper money and Postal Money Orders
l Bonds and obligations of certain agencies of the
government, such as FHA
l Bonds. (US Savings Bonds may be photographed only for
publicity purposes in connection with the campaign for the
sale of such bonds)
l Internal Revenue Stamps. (If it is necessary to copy a legal
document on which there is a cancelled revenue stamp, this
may be done provided the reproduction of the document is
performed for lawful purposes)
l Postage Stamps, cancelled or uncancelled. (For philatelic
purposes, postage stamps may be photographed provided
the reproduction is black and white and less than 3/4 or
more than 1 1/2 times the linear dimensions of the original)
l Bills, checks, or drafts for money drawn by or on authorized
offices of the United States

Xerox Document Centre Network Installation and Troubleshooting Guide vii

 l Stamps and other representatives of value, of whatever
denomination, which may be or have been issued under any
Act of Congress
3. Adjusted compensation Certificates for veterans of the World
Wars.
4. Obligations or Securities of any foreign government, bank, or
corporation.
5. Certificates of Citizenship or Naturalization. (Foreign
naturalization certificates may be photographed).
6. Passports. (Foreign passports may be photographed).
7. Immigration papers.
8. Badges, identification cards, passes or insignias carried by
military or Naval personnel, or by members of the various
Federal Departments and Bureaus, such as the FBI and Treasury
(unless the photograph is ordered by the head of such
Department or Bureau).
9. Copying of the following is also prohibited in certain states:
automobile licences, driver’s licenses, and automobile
Certificates of Title.
10. Draft Registration cards and Selective Service Induction papers
which bear any of the following information:
l Registrant’s earnings or income
l Registrant’s dependency status
l Registrant’s court record
l Registrant’s previous military service
l Registrant’s physical or mental condition
Exception: US Army and Navy discharge certificates may be
photographed.

viii Xerox Document Centre Network Installation and Troubleshooting Guide

Table of Contents

Table of Contents
Introduction ...................................................................................................................... 1-1
How to Use this Document ......................................................................................... 1-2
Document Centre Options ........................................................................................... 1-3
Conventions used in this document ............................................................................. 1-4
Other Sources of Information ...................................................................................... 1-5
ST Model Features ...................................................................................................... 1-7
How to Connect to Ethernet or Token Ring Networks ................................................. 2-1
Before You Connect to a 100BaseT Ethernet Network .............................................. 2-1
How to set the Ethernet Speed .................................................................................... 2-2
Before You Connect to a Token Ring Network .......................................................... 2-3
How to set the Ring Speed and Source Routing ......................................................... 2-4
How to set the Hardware (MAC) Address .................................................................. 2-5
Dynamic IP Address Assignment & WINS .................................................................... 3-1
Before you start ........................................................................................................... 3-1
Dynamic Addressing (DHCP or BOOTP) .................................................................. 3-2
Dynamic Addressing (RARP) ..................................................................................... 3-6
Windows Internet Name Service (WINS) Installation .............................................. 3-10
CentreWare Device Admin Wizard ................................................................................ 4-1
Before you start ........................................................................................................... 4-1
Go to the printer and... ................................................................................................. 4-2
Go to the workstation and... ........................................................................................ 4-3

Xerox Document Centre Network Installation & Troubleshooting Guide i

 Go to the printer and... ................................................................................................. 4-4
Go to a workstation and... ............................................................................................ 4-5
Novell NetWare 4.X and 5.X (NDS) Networks ............................................................... 5-1
Before You Start .......................................................................................................... 5-1
Go to the printer and... ................................................................................................. 5-2
Go to a workstation and... ............................................................................................ 5-5
Novell NetWare 3.1x or 4.x/5.x in Bindery Mode .......................................................... 6-1
Before you start ........................................................................................................... 6-1
Go to the printer and... ................................................................................................. 6-2
Go to a workstation and... ............................................................................................ 6-6
UNIX Networks ................................................................................................................. 7-1
Before You Start .......................................................................................................... 7-1
Go to the printer and... ................................................................................................. 7-2
Go to a workstation and... ............................................................................................ 7-5
Microsoft (NetBEUI) Networks .......................................................................................8-1
Before You Start .......................................................................................................... 8-1
Go to the printer and... ................................................................................................. 8-2
Go to the workstations and... .......................................................................................8-5
Microsoft (TCP/IP) Networks ......................................................................................... 9-1
Before You Start .......................................................................................................... 9-1
Go to the printer and... ................................................................................................. 9-2
Go to the workstation and... ......................................................................................... 9-6
Windows 2000 LPR and IPP Printing .......................................................................... 10-1
Before you Start ......................................................................................................... 10-1
Go to the printer and... ............................................................................................... 10-2
Go to the Server/Workstation and... .......................................................................... 10-5
Microsoft Windows NT 4.X Server Network (TCP/IP) .............................................. 11-1
Before you Start ......................................................................................................... 11-1
Go to the printer and... ............................................................................................... 11-2

ii Xerox Document Centre Network Installation & Troubleshooting Guide

 Go to the server and... ............................................................................................... 11-5
Go to the workstation and... ...................................................................................... 11-7

Table of Contents
OS/2 (TCP/IP) Networks ............................................................................................... 12-1
Before You Start ........................................................................................................ 12-1
Go to the printer and... ............................................................................................... 12-2
Go to a workstation and... ......................................................................................... 12-5
OS/2 (NetBEUI) Networks ............................................................................................. 13-1
Before You Start ........................................................................................................ 13-1
Go to the printer and... ............................................................................................... 13-2
Go to the workstations and... ..................................................................................... 13-5
Macintosh Networks (AppleTalk) ................................................................................. 14-1
Before you start ......................................................................................................... 14-1
Go to the printer and... ............................................................................................... 14-2
Go to the workstation and... ...................................................................................... 14-4
Banyan VINES Network ................................................................................................ 15-1
Go to the printer and... ............................................................................................... 15-1
Go to the server and... ............................................................................................... 15-3
Internet Services ............................................................................................................. 16-1
Overview ................................................................................................................... 16-1
Before You Start ........................................................................................................ 16-2
Configure your printer ............................................................................................... 16-3
Configure your Web Browser ................................................................................... 16-4
Troubleshooting .............................................................................................................. 17-1
Overview ................................................................................................................... 17-1
TCP/IP Troubleshooting ........................................................................................... 17-2
NetWare Troubleshooting ......................................................................................... 17-5
Microsoft (NetBIOS/NetBEUI) Troubleshooting ..................................................... 17-7
OS/2 Troubleshooting (TCP/IP) ................................................................................ 17-9
AppleTalk Troubleshooting .................................................................................... 17-11

Xerox Document Centre Network Installation & Troubleshooting Guide iii

 Banyan VINES Troubleshooting ............................................................................. 17-13
OfficeTrac Network Accounting ................................................................................... 18-1
OfficeTrac Troubleshooting ...................................................................................... 18-8
Faxing with RightFAX ................................................................................................... 19-1
RightFAX Installation for FTP .................................................................................. 19-2
RightFAX Installation for IPX/SPX .......................................................................... 19-6
RightFAX Troubleshooting ..................................................................................... 19-10
Scan Setup without CentreWare ................................................................................... 20-1
Terminology used in this Chapter ............................................................................. 20-2
Who Should Use This Guide ..................................................................................... 20-3
What to Do Next ........................................................................................................ 20-4
Scanning Overview ................................................................................................... 20-5
The Scanning Process ................................................................................................ 20-8
Overview of Repositories ........................................................................................ 20-11
Before You Start ...................................................................................................... 20-17
Set Up Options ........................................................................................................ 20-18
General Installation Requirements .......................................................................... 20-20
Test scanning ........................................................................................................... 20-26
Before You Start ...................................................................................................... 20-29
Set Up Options ........................................................................................................ 20-30
General Installation Requirements .......................................................................... 20-32
Set Up Scanning ...................................................................................................... 20-33
Test scanning ........................................................................................................... 20-37
Hints and Tips ..........................................................................................................20-40
Installation Considerations ...................................................................................... 20-41
Problem Solving ...................................................................................................... 20-43
Error Messages ........................................................................................................ 20-44
Port 9100 Printing ........................................................................................................... 21-1
Glossary ........................................................................................................................... 22-1

iv Xerox Document Centre Network Installation & Troubleshooting Guide

Introduction

Introduction
This document provides an experienced Systems Administrator
with information for setting up and troubleshooting the Document
Centre family of products on the various networks indicated.

Requirements

This document assumes you have purchased your printer with the
integrated network interface or have purchased a Token Ring
network interface upgrade kit separately and it has been installed
using the instructions provided.

In general, the requirements needed for connection and setup

include:

• A working knowledge of your network.

• Appropriate cabling to connect your printer to your network.
• A workstation with the appropriate operating system software
installed for that station connected to the same network as the
printer.
• CentreWare Admin Services CD-ROM to install CentreWare
applications.
• CentreWare Network Services CD-ROM to install print driv-
ers.

Xerox Document Centre Network Installation & Troubleshooting Guide Page 1 - 1

How to Use this Document

This document has been arranged to get the printer set up on your
network quickly and with minimum reading.

1. Before connecting network cabling to the Document Centre

device, perform the procedure contained in this document
entitled How to Connect to Ethernet / Token Ring
Networks.
2. For Dynamic TCP/IP addressing use either the
DHCP/BOOTP Dynamic IP Address Assignment Quick
Install Card or the RARP Dynamic IP Address
Assignment Quick Install Card.
3. Review the Table of Contents. Find the network operating
system (NOS) or protocol, which pertains to your network.
4. Go to the page indicated and perform the procedure(s).
5. Once you are finished it is recommended you print a test page.
6. Check the print job for print quality. If print quality problems
exist, use the Problem Solving section of the Reference
Guide to correct the problem.
7. If your print job DID NOT print, see the Troubleshooting
section for your operating system in this document to correct
the problem.
8. Once your Document Centre is installed and printing, you can
repeat these steps to enable your printer to print with
additional protocols or network operating systems.

NOTE For detailed safety information about this product refer to the
Document Centre Reference Guide.

Page 1 - 2 Xerox Document Centre Network Installation & Troubleshooting Guide

Document Centre Options

The Document Centre can be used as a high speed scan device. If

Introduction
Introduction
you have a workstation on your network that has a 32 bit version of
Windows, you can use Xerox CentreWare Scanning Admin Wizard
to configure your Document Centre as a network scanner. Details
on this are available in the document supplied with your Document
Centre entitled CentreWare Network Scanning Services Guide.

For installation instructions on connecting your Document Centre as

a scanner without the use of CentreWare, refer to the section in this
document entitled Scan Setup without CentreWare.

The Document Centre also supports the EquiTrac OfficeTrac

network accounting software. For installation instructions on
connecting to an OfficeTrac server, refer to the Equitrac
OfficeTrac Quick Install Card or the section in this document
entitled OfficeTrac Network Accounting.

The Document Centre supports RightFAX to allow it to be used as

a high speed fax device. For installation instructions on connecting
to a RightFAX server, refer to the RightFAX Quick Install Cards
or the section in this document entitled Faxing with RightFAX.

Xerox Document Centre Network Installation & Troubleshooting Guide Page 1 - 3

Conventions used in this document

This symbol indicates that entries will be made on the printer’s

keypad or Touch Screen.

This symbol indicates that entries will be made at a workstation or

fileserver.

NOTE: When you see this text in the left margin, it indicates the text to the
right is of special importance and should be read before proceeding.

Page 1 - 4 Xerox Document Centre Network Installation & Troubleshooting Guide

Other Sources of Information

Setup and Copy / Scan / Fax features information:

Introduction
Introduction
• The Reference Guide provides detailed information about all
features and settings as well as maintenance.
• The User Guide provides information and instructions about
using the features of the machine to perform copy/scan/fax
tasks.
• The Help system provides you point-of-need information.

CentreWare information:
• CentreWare Network Services Guide (hard copy). This doc-
ument contains information about installation procedures for
Xerox CentreWare print and fax drivers and installation and
use of the features of the Xerox CentreWare Network Services
software.
• CentreWare Internet Services Guide (hard copy). This docu-
ment contains information about installation and use of the fea-
tures of Xerox CentreWare Internet Services.
• CentreWare Help Centre and Context-Sensitive Help Sys-
tems (Electronic Help). This electronic documentation is sup-
plied with the CentreWare software and can be viewed on the
client workstation.

Xerox Document Centre Network Installation & Troubleshooting Guide Page 1 - 5

 Xerox on the Web
• Use the Document Centre web site to get the latest information
about the Xerox Document Centre:

[Link]

• Download the latest CentreWare drivers at

[Link]

• For more information about other Xerox products visit the

Xerox Corporation main page at:

[Link]

Page 1 - 6 Xerox Document Centre Network Installation & Troubleshooting Guide

ST Model Features

What is the ST?

Introduction
Introduction
The ST model is simply the ability to make copies as well as print.
ST models have full copy (and optional Scan/Fax) capability .

Document Feeder and Scanner

User Interface

Touch Keypad Feature

Screen Buttons

Xerox Document Centre Network Installation & Troubleshooting Guide Page 1 - 7

 Network Connections

Use UTP/STP (Category 3 or 5 for 10Mbps Ethernet, Category 5 for

Token Ring or 100Mbps Fast Ethernet) type of cable to connect to
the network as indicated below.

10/100BaseT Ethernet network

interface. RJ45 connector

Token Ring network interface

slot (will have RJ45 connector)

Recessed area at rear of

machine

Page 1 - 8 Xerox Document Centre Network Installation & Troubleshooting Guide

How to Connect to Ethernet or Token

How to Connect to
Ethernet or Token
Ring Networks

Ethernet or Token Ring

How to Connect to
Before You Connect to a 100BaseT Ethernet Network

The Document Centre Ethernet Interface has speed settings of

10MBPS (10 Megabits per second), 100MBPS (100 Megabits
per second) and Auto (AutoSensing). If your network has hubs or
concentrators that have Auto-Sensing enabled, it is possible that if
the Document Centre is set to Auto, the hub/concentrator will not
arbitrate to the correct speed.

Before you connect the printer to your network, perform the

procedure on the next page entitled How to set the Ethernet
Speed.

Xerox Document Centre Network Installation & Troubleshooting Guide Page 2 - 1

How to set the Ethernet Speed

1. Enter the Tools pathway

a) Press the Access ( ) button.
b) On the keypad enter 1111 or the current password. Press
the Enter button when finished. Press the Go to Tools
button.
c) The Touch Screen will be used for the remainder of the
data entry.
2. Set or Change the Network Connection Speed.
a) Press the Connectivity and Network Setup button.
b) Press the Physical Media button.
c) Press the Ethernet button.

NOTE Auto-Sensing hubs may not arbitrate correctly with the Document
Centre when Auto is selected. If your hubs/concentrators support
the 100BaseT speed it is recommended you select 100MBPS in
Step d below. (Be sure your Ethernet cable is Category 5)

d) Select the desired network Speed 10MBPS (10

Megabits per second), 100MBPS (100 Megabits per
second) or Auto (AutoSensing).
e) When finished with your changes press Save.
3. Press the Exit Tools button.
4. Wait a MINIMUM of 7 minutes for the printer to reset.
a) Obtain a Configuration Report page from your printer
and verify that your settings have been retained.
5. Connect your Document Centre to the network with the
appropriate cabling.

Page 2 - 2 Xerox Document Centre Network Installation & Troubleshooting Guide

Before You Connect to a Token Ring Network

How to Connect to
Ethernet or Token
If your printer is equipped with a Token Ring interface, to avoid
problems with your network you must configure the correct Ring
Speed and Source Routing settings for your environment prior to
connecting the printer to your network.

The default settings for the Ring speed and Source Routing are
16Mbps and None respectively. If you do not need to change these
then you do not need to read any further in this chapter.

Ethernet or Token Ring

How to Connect to
NOTE As with any other Token Ring device, connecting the Document
Centre Token Ring card to your network while it is set at the
incorrect Ring Speed can cause severe problems on your network.

Before you connect the printer to your network, perform the

procedure on the next page entitled How to set the Ring Speed
and Source Routing.

Xerox Document Centre Network Installation & Troubleshooting Guide Page 2 - 3

How to set the Ring Speed and Source Routing

1. Enter the Tools pathway

a) Press the Access ( ) button.
b) On the keypad enter 1111 or the current password. Press
the Enter button when finished. Press the Go to Tools
button.
c) The Touch Screen will be used for the remainder of the
data entry.
2. Set or Change the Ring Speed or Source Routing.
a) Press the Connectivity and Network Setup button.
b) Press the Physical Media button.
c) Press the Token Ring button.
d) Press the Token Ring Settings button.
e) Select the desired Ring Speed (4 Megabits or 16 Mega-
bits per second).
f) Select the desired method of Source Routing (Single
Route Broadcast or All Route Broadcast).
g) When finished with your changes press Save.
3. Press the Exit Tools button.
4. Wait a MINIMUM of 7 minutes for the printer to reset.
a) Obtain a Configuration Report page from your printer
and verify that your Token Ring Settings have been
retained.
5. Connect your Document Centre to the network with the
appropriate cabling.

Page 2 - 4 Xerox Document Centre Network Installation & Troubleshooting Guide

How to set the Hardware (MAC) Address

How to Connect to
Ethernet or Token
All Document Centre printers equipped with a Token Ring
interface have a default MAC address which will enable
communication on a Token Ring network. It is STRONGLY
recommended that you use caution when changing the MAC
Address of the network interface.
1. Access the Tools pathway.
a) Press the Access ( ) button.
b) Enter 1111 (or the current password) then press the

Ethernet or Token Ring

Enter button on the Touch Screen. Press the Go to

How to Connect to
Tools button.
c) The Touch Screen will be used for the remainder of the
data entry.
2. Set or Change the MAC address.
a) Press the Connectivity and Network Setup button.
b) Press the Physical Media button.
c) Press the Token Ring button.
d) Press the Token Ring Settings button.
e) Press the MAC Address button.
f) Enter the six (6) hexadecimal pairs on the touch keypad
separated by colons.
g) When finished press Save.
h) Press the Exit Tools button.
3. Wait a MINIMUM of 7 minutes for the printer to reset.
a) Obtain a Configuration Report page from your printer
and verify that your Token Ring Settings have been
retained.
4. Connect your Document Centre to the network with the
appropriate cabling.

Xerox Document Centre Network Installation & Troubleshooting Guide Page 2 - 5

Page 2 - 6 Xerox Document Centre Network Installation & Troubleshooting Guide
Dynamic IP Address Assignment &

Assignment & WINS

Dynamic IP Address
WINS

Before you start

NOTE: Your Document Centre now has DHCP, LPR, and NetBIOS over

Assignment & WINS

Dynamic IP Address
the IP protocol enabled by default. If your DHCP server will
provide host name, IP address, Gateway address, and Subnet Mask,
the Document Centre TCP/IP information will be configured on
initial boot.

Your Document Centre printer can be connected to a variety of

networks that use the TCP/IP protocol. The Document Centre
supports two methods of Dynamic Addressing:

DHCP (Dynamic Host Configuration Protocol) or BOOTP

RARP (Reverse Address Resolution Protocol)

This section contains procedures for each of these methods.

Determine which method will be used for your network and follow
the steps of the appropriate procedure.

Xerox Document Centre Network Installation & Troubleshooting Guide Page 3 - 1

Dynamic Addressing (DHCP or BOOTP)

The TCP/IP address is assigned automatically by a DHCP server.

Follow the steps below:

NOTE By default, DHCP is enabled on the Document Centre. This

procedure will show you how to disable DHCP (or enable it if it
was disabled) and set your TCP/IP information using BOOTP.

Go to the DHCP or BOOTP server and...

1. Configure the server with the TCP/IP information you want

assigned to your printer. Use the documentation supplied
with your server software for this task.

Go to the printer and...

2. Connect your Document Centre to the network with the

appropriate cabling.
3. Enter the Tools pathway
a) Press the Access ( ) button.
b) On the keypad enter 1111 or the current password. Press
the Enter button when finished. Press the Go to Tools
button.
c) The Touch Screen will be used for the remainder of the
data entry.

Page 3 - 2 Xerox Document Centre Network Installation & Troubleshooting Guide

 4. Enter the Network Setup menus.
a) Wait for the screen to refresh and press the Connectivity

Assignment & WINS

Dynamic IP Address
and Network Setup button.
b) Wait for the screen to refresh and press the Network
Setup button.
c) Press the TCP/IP Options button.
5. Enable TCP/IP printing.
a) Press the TCP/IP Settings button.
b) Press the Protocol and Media button.
c) Press the Enable button. If Physical Media buttons
appear, select either Ethernet or Token Ring. Press
Save.
6. Set the Host Name (skip steps 6a-6c if your DHCP or
BOOTP server supplies this information).
a) Press the Name/Address button.
b) Press the Host Name button.
c) When the soft keypad appears, type the host name
EXACTLY as you want it to appear with correct case.

Assignment & WINS

When finished press the Save button to record the

Dynamic IP Address
changes and exit to the TCP/IP Settings screen.
7. Set the Subnet Mask and Gateway (Skip steps 7a-7b if your
DHCP or BOOTP server supplies this information). The
Document Centre will only accept one Gateway address
from the DHCP or BOOTP server.
a) Press the Subnet and Gateway button.
b) Press the soft buttons on the Touch Screen one at a time
for each octet of the Subnet Mask and enter the numbers
from the keypad. Repeat this process for the IP Gateway
address. When finished press Save to record the changes
and exit to the TCP/IP Settings screen.

NOTE: The Broadcast address will be calculated automatically

Xerox Document Centre Network Installation & Troubleshooting Guide Page 3 - 3

 8. Press the Close button.
a) Press the Dynamic Addressing button. At the next
screen select DHCP or BOOTP and press Save.
9. Enable lp and lpr printing (skip steps 9a-9b if you DO NOT
wish to print to your Document Centre using lp or lpr.
a) Press the TCP/IP - Line Printer button. At the next
screen press the Enable button.

NOTE: While you can change the port number at which your Document
Centre will accept lpr print jobs it is recommended that you do this
ONLY with extreme caution as most lpr spoolers are set to send
print jobs to the default port.

b) If you wish to change the lpr port for your printer press
the port soft button and enter the desired port number at
the keypad. Press Save.
c) Press the Close button.
10. Press the Exit Tools button.
a) Obtain a Configuration Report page from your printer.
Verify the TCP/IP information was assigned correctly.
b) Update the lease time (if necessary) at the DHCP or
BOOTP server depending on your printer usage patterns.
Consult your server documentation for details.

Page 3 - 4 Xerox Document Centre Network Installation & Troubleshooting Guide

 Where to go from here

Assignment & WINS

After you have verified that the TCP/IP information you have

Dynamic IP Address
assigned to your Document Centre is correct, go to the section of
this document that applies to your network operating system or
protocol and perform the procedures indicated.

Assignment & WINS

Dynamic IP Address

Xerox Document Centre Network Installation & Troubleshooting Guide Page 3 - 5

Dynamic Addressing (RARP)

If your printer is equipped with a Token Ring interface, prior to

connecting your printer to your network, use the section of this
document entitled Token Ring Interface Network Connection to
set the Ring Speed and Source Routing settings for your
environment. Then return to this procedure and follow the
instructions.

RARP servers vary in the information that they return to the host
computer requesting service. Your Document Centre can retrieve
the following values from a RARP server:

TCP/IP Address
Subnet Mask

Consult the documentation supplied with your RARP server

software to verify what TCP/IP information it is capable of
supplying.

Go to the RARP or BOOTP server and...

1. Configure the server with the TCP/IP information you want

assigned to your printer.

Go to the printer and...

2. Connect your Document Centre to the network with the

appropriate cabling.
3. Enter the Tools pathway
a) Press the Access ( ) button.
b) On the keypad enter 1111 or the current password. Press
the Enter button when finished. Press the Go to Tools
button.
c) The Touch Screen will be used for the remainder of the
data entry.

Page 3 - 6 Xerox Document Centre Network Installation & Troubleshooting Guide

 4. Enter the Network Setup menus.
a) Wait for the screen to refresh and press the Connectivity

Assignment & WINS

Dynamic IP Address
and Network Setup button.
b) Wait for the screen to refresh and press the Network
Setup button.
c) Press the TCP/IP Options button.
5. Enable TCP/IP printing.
a) Press the TCP/IP Settings button.
b) Press the Protocol and Media button.
c) Press the Enable button. If Physical Media buttons
appear, select either Ethernet or Token Ring. Press
Save.
d) Press the Automatic Addressing button. At the next
screen select RARP and press Save.
6. Press the Exit Tools button.
7. Wait approximately 2 minutes for the printer to receive the
TCP/IP information from the RARP server.
a) Obtain the Configuration Report page from your

Assignment & WINS

printer. Verify the Document Centre printer TCP/IP

Dynamic IP Address
information was assigned correctly by the server.
b) Repeat Steps 3a-5a then go to step 8.

NOTE: The Broadcast address will be calculated automatically

8. Set the Host Name (skip steps 8a-8c if your server supplies
this information).
a) Press the Name/Address button.
b) Press the Host Name button.
c) When the soft keypad appears, type the host name
EXACTLY as you want it to appear with proper case.
When finished press the Save button to record the
changes and exit to the TCP/IP Settings screen.

Xerox Document Centre Network Installation & Troubleshooting Guide Page 3 - 7

 9. Set the Subnet Mask and Gateway (skip steps 9a-9b if your
server supplies this information).
a) Press the Subnet and Gateway button.
b) One at a time press the soft buttons on the touch screen
for each octet of the Subnet Mask and enter the numbers
from the keypad. Repeat this process for the IP Gateway
address. When finished press Save to record the changes
and exit to the TCP/IP Settings screen.
c) Press the Close button.
10. Enable lp and lpr printing (skip steps 10a-10b if you DO
NOT wish to print to your Document Centre using lp or lpr.
a) Press the TCP/IP - Line Printer button. At the next
screen press the Enable button.

NOTE: While you can change the port number at which your Document
Centre will accept lpr print jobs it is recommended that you do this
ONLY with extreme caution as most lpr spoolers are set to send
print jobs to the default port.

b) If you wish to change the lpr port for your printer press
the port soft button and enter the desired port number at
the keypad. Press Save.
c) Press the Close button.
d) Press the Exit Tools button.
11. Wait a MINIMUM of 7 minutes for the printer to reset.
a) Review the Configuration Report page.
b) Obtain the Document Centre printer MAC address and
TCP/IP address information from the Configuration
Report page.
c) If your server does not dynamically update the
/etc/ethers and /etc/hosts files with a host name, you
will need to do this manually. Consult your server docu-
mentation for details.

Page 3 - 8 Xerox Document Centre Network Installation & Troubleshooting Guide

 Where to go from here

Assignment & WINS

After you have verified that the TCP/IP information you have

Dynamic IP Address
assigned to your Document Centre is correct, go to the section of
this document that applies to your network operating system or
protocol and perform the procedures indicated.

If you are configuring your Document Centre to register with a

WINS server, proceed to the next section of this chapter entitled
Windows Internet Name Service (WINS) Installation. If you
prefer there is also a Quick Install Card for this process supplied
with your Document Centre. Look for a card entitled WINS
(Windows Internet Name Service) Quick Install Card.

Assignment & WINS

Dynamic IP Address

Xerox Document Centre Network Installation & Troubleshooting Guide Page 3 - 9

Windows Internet Name Service (WINS) Installation

Before You Start

If your printer is equipped with a Token Ring interface, use the

100BaseT Ethernet or Token Ring Quick Install Card supplied
in this Quick Install Card set to configure the Ring Speed and
Source Routing settings for your environment.

Your Document Centre now has DHCP, LPR, and NetBIOS over
the IP protocol enabled by default. If your DHCP server will
provide the IP address, Gateway address, Subnet Mask for the
Document Centre, and WINS server address(es), the TCP/IP
information will be configured on initial boot. This means that if
you have configured your DHCP server with the desired
information, you may connect your Document Centre to your
network and it will boot and register with the WINS server
automatically.

NOTE: Your DHCP server must return at least one (1) WINS server
address to the Document Centre in order to enables WINS
registration.

In this mode the default NetBIOS host name, SMB host name and
the DNS host name for the device will be the letters XRX followed
by the MAC address of the network interface.

Example:
XRX08003E313E0A

If this NetBIOS host name is acceptable you can go right to the

section in the next section entitled Go to the Workstation and....
and complete those steps.

To change the NetBIOS host name for your printer follow Steps
1,2, and 3 then skip to Step 5 and finish the Go to the Printer...
portion. When you finish that section, go to the section entitled Go
to the Workstation and.... and complete those steps.

Page 3 - 10 Xerox Document Centre Network Installation & Troubleshooting Guide

 Go to the printer and...

Assignment & WINS

Dynamic IP Address
1. Connect your Document Centre to the network with the
appropriate cabling
2. Enter the Tools pathway
a) Press the Access ( ) button.
b) On the keypad enter 1111 or the current password. Press
the Enter button when finished. Press the Go to Tools
button.
c) The Touch Screen will be used for the remainder of the
data entry.
3. Enter the Network Setup menus
a) Wait for the screen to refresh and press the Connectivity
and Network Setup button.
b) Wait for the screen to refresh and press the Network
Setup button.
c) Press the Microsoft Networks button.
4. Enable the Transport and Media

Assignment & WINS

Dynamic IP Address
a) Press the Transport and Media button.
b) Press the Enable button. If Physical Media buttons
appear, select either IP/Ethernet or IP/Token Ring.
Press Save.

Xerox Document Centre Network Installation & Troubleshooting Guide Page 3 - 11

 5. Set the NetBIOS Host Name
a) Press the Workgroup and Host button.
b) Press the SMB Host Name (this is the same as the Net-
BIOS host name) button.
c) When the soft keypad appears, type the host name
EXACTLY as you want it to appear with correct case.
When finished press the Save button to record the
changes and exit to the Workgroup and Host Screen.
d) Press the Close button.
6. Exit the Tools Menu
a) Press the Exit Tools button.
b) The Document Centre will reconfigure itself with the
new settings and automatically register its TCP/IP
address and NetBIOS host name with your WINS server.

Go to the workstation and...

1. Create a new lpr printer on the NT workstation

a) With an LPR port as the desired destination, enter the
Microsoft Networking host name.
b) Enter a queue name to identify the printer.
c) When prompted, select the desired PostScript or PCL
driver from the Xerox CentreWare Network Services
CD or directory where drivers are stored.

Page 3 - 12 Xerox Document Centre Network Installation & Troubleshooting Guide

CentreWare Device Admin Wizard

CentreWare Device
Admin Wizard
Before you start

This procedure assumes you have already installed CentreWare

applications on a Windows 95/98 or Windows NT workstation. If
you have not done so, detailed instructions for installation are
contained in the CentreWare Network Services Guide. This
document was supplied with your printer.

In order to use the CentreWare Device Admin Wizard for

installation, you must login to the fileserver or Tree with Supervisor
or Administrator privileges. Additionally, You will need the
following NetWare information:

NDS Tree (NetWare 4.X and 5.X environment)

NDS Context (NetWare 4.X and 5.X environment) CentreWare Device

Admin Wizard
Primary Fileserver (NetWare 3.X environment)

Frame Type

Additionally, you must set NCP packet signature option to 0,1, or

2 (3 is not supported), AND set Reply to get nearest server to ON
for at least one file server that is on the same segment as the printer.

Xerox Document Centre Network Installation & Troubleshooting Guide Page 4 - 1

Go to the printer and...

1. Connect your Document Centre to the network with the

appropriate cabling.

2. Enter the Tools Menu.

a) On the printer keypad, press the Access ( ) button.
b) A password entry field will appear. On the keypad enter
1111 or your current password then touch the Enter
button on the Touch Screen. The Touch Screen will be
used for the remainder of the data entry.
c) Press the Go to Tools button.

3. Enable the Network Protocol.

a) Press the Connectivity and Network Setup button.
b) Wait for the screen to refresh and press the Network
Setup button.
c) Press the NetWare button.
d) Wait for the screen to refresh and press the Protocol and
Media button.
e) Press the Enable button. If Physical Media buttons
appear, select either Ethernet or Token Ring. Press
Save.

4. Set the Frame Type.

a) Press the Frame Type button.
b) Select the frame type desired then press Save to retain
your changes and exit to the NetWare Options screen.

5. Exit the Tools Menu.

a) Press the Exit Tools button. The printer will store the
settings you have made.

Page 4 - 2 Xerox Document Centre Network Installation & Troubleshooting Guide

Go to the workstation and...

CentreWare Device
Admin Wizard
1. From the desktop click the Start button on the Task Bar.

2. Select the Programs entry in the menu.

3. From the cascade menu select the Xerox CentreWare entry.

4. On the next cascade menu select the Admin Services entry.

5. On the next cascade menu select the Device Admin Wizard.

6. The Device Admin Wizard will start.

7. Follow the instructions on each Device Admin Wizard

Screen to setup the Document Centre on your network.
Context sensitive help is available for each step.

NOTE: You will be asked for a password, enter “1111” (or the current
Admin password for your printer that you would enter from the
keypad), then click OK.

8. The Device Admin Wizard will complete the installation by

writing the settings to the Document Centre and the Novell
Server.

CentreWare Device
Admin Wizard

Xerox Document Centre Network Installation & Troubleshooting Guide Page 4 - 3

Go to the printer and...

1. Power off and power on the Document Centre so the setup

selections will take effect.

2. Wait a MINIMUM of 7 minutes for the printer to reset.

3. From the documentation package supplied with your printer,

retrieve the CentreWare Network Services CD-ROM and
the document entitled Network Services Guide. Proceed to
the next section of this procedure called Go to a
Workstation and...

Page 4 - 4 Xerox Document Centre Network Installation & Troubleshooting Guide

Go to a workstation and...

CentreWare Device
Admin Wizard
1. Use the CentreWare Network Services CD-ROM to
install print drivers on a Windows-based workstation. Details
for this are found in the document supplied with your printer
entitled Network Services Guide.

2. Connect the print driver you loaded above to the queue you
created on the NetWare server.
3. Open an application and print a test job.

4. Check your test job for quality and use the problem solving
section of the Document Centre Reference Guide for
resolving print defects.

5. If your test job does not print, refer to the troubleshooting

section in this document to correct the problem.

6. Repeat this Go to a workstation and... procedure at each

workstation that will print to this printer.

CentreWare Device
Admin Wizard

Xerox Document Centre Network Installation & Troubleshooting Guide Page 4 - 5

Page 4 - 6 Xerox Document Centre Network Installation & Troubleshooting Guide
Novell NetWare 4.X and 5.X (NDS)

and
4.X 4.X
Networks

Networks
and 5.X (NDS)
NetWare
NetWare
(NDS)
Novell
Novell
5.X
Before You Start

NOTE: Your Document Centre may be installed on your network using

Novell NDPS. The Xerox NDPS Agent, Documentation, and Print
drivers are available from the Xerox Web Site [Link]

To enable 100BaseT or a Token Ring interface, refer to

Chapter 2 How to Connect to Ethernet or Token Ring
Networks to configure the Speed and Source Routing settings
for your environment.
The CentreWare software supplied with your printer can be
used to set up your printer on your Novell network. For details
refer to the document entitled CentreWare Network Services
Guide.
This procedure assumes you ran NWADMIN or PCONSOLE
to set up a print server object. Please refer to the
documentation supplied by Novell to complete those tasks.
Record precisely (observe upper and lower case, dot notation
etc.) the following: the NDS Tree, NDS Context Name,
frame type, Print Server Name, and the Print Server
password, that was assigned.

Additionally, you must set NCP packet signature option to

0,1, or 2 (3 is not supported), AND set Reply to get nearest
server to ON for at least one file server that is on the same
segment as the printer.

Xerox Document Centre Network Installation & Troubleshooting Guide Page 5 - 1

NOTE ALL Print Servers you create must have a password. When your
printer will service queues on multiple fileservers, the Print Server
name must be the same on all fileservers and the Print Server
password must be the same on all fileservers.

Go to the printer and...

1. Connect your Document Centre to your network with the

appropriate cabling.
2. Enter the Tools pathway
a) Press the Access ( ) button.
b) On the keypad enter 1111 or the current password. Press
the Enter button when finished. Press the Go to Tools
button.
c) The Touch Screen will be used for the remainder of the
data entry.
3. Enable the Network Protocol.
a) Press the Connectivity and Network Setup button.
b) Wait for the screen to refresh and press the Network
Setup button.
c) Press the NetWare button.
d) Wait for the screen to refresh and press the Protocol and
Media button.
e) Press the Enable button. If Physical Media buttons
appear, select either Ethernet or Token Ring. Press
Save.
4. Set the Frame Type
a) Press the Frame Type button.
b) Select the frame type desired then press Save to retain
your changes and exit to the NetWare Options screen.
5. Set the NDS Settings

Page 5 - 2 Xerox Document Centre Network Installation & Troubleshooting Guide

 a) Press the NDS Settings button.
Novell suggests using typeful names when entering

and
4.X 4.X
Name Context and Directory Service Tree information.

Networks
and 5.X (NDS)
NetWare
TYPEFUL NAME EXAMPLE:

NetWare
cn=[Link]=organization.o=company.c=country

(NDS)
b) At this screen press the Name Context button and use

Novell
the touch panel keyboard to enter the context in which

Novell
this printer resides. To access numeric characters and

5.X
punctuation, press the More Characters button. When
finished press Save.
c) Press the Directory Service Tree button and enter the
NDS tree name where the Context chosen in the previ-
ous step resides. Be sure to press Save when you have
finished.
6. Set the Print Server Name and Password.
a) Press the Print Server button.
b) Press the Print Server Name button and use the Touch
Screen keyboard to enter the name you assigned to your
print server (it is recommended you use all UPPER
CASE characters). A default name will appear. Use the
backspace key (it looks like an arrow pointing to the left)
to clear out the default name prior to entering your new
name. When finished press Save to retain the changes
and return to the Print Server Screen.
c) Press the Print Server Password button. Use the Touch
Screen keyboard to enter the print server password you
recorded when you set up your print server and press
Save.
d) Press Save to exit the Print Server Screen and save your
changes.

Xerox Document Centre Network Installation & Troubleshooting Guide Page 5 - 3

 7. OPTIONAL STEP: To change the desired SAP rate or Poll
Interval for your printer, press the Rates button.
a) Press the box under SAP Rate or Poll Interval and enter
the desired number from the keypad. The default values
are recommended. When finished, press Save to retain
your changes and return to the NetWare Options screen.
8. Exit the Tools Menu.
a) Press the Exit Tools button. The printer will store the
settings you have made.
9. Prepare for print driver installation
a) From the documentation package supplied with your
printer, retrieve the CentreWare Network Services CD-
ROM and the document entitled CentreWare Network
Services Guide. Proceed to the next section of this pro-
cedure called Go to a Workstation and...

Page 5 - 4 Xerox Document Centre Network Installation & Troubleshooting Guide

Go to a workstation and...

and
4.X 4.X
Networks
and 5.X (NDS)
1. Use the CentreWare Network Services CD-ROM to install

NetWare
print drivers on a Windows-based workstation. Details for

NetWare
this are found in the document supplied with your printer
entitled CentreWare Network Services Guide.

(NDS)
2. Connect the print driver you loaded above to the queue you

Novell
created on the NetWare server.

Novell
5.X
3. Open an application and print a test job.
4. Check your test job for quality and use the problem solving
section of the Document Centre Reference Guide for
resolving print defects.
5. If your test job does not print, refer to the Troubleshooting
section in this document to correct the problem.
6. Repeat this Go to a workstation and... procedure at each
workstation that will print to this printer.

Xerox Document Centre Network Installation & Troubleshooting Guide Page 5 - 5

Page 5 - 6 Xerox Document Centre Network Installation & Troubleshooting Guide
Novell NetWare 3.1x or 4.x/5.x in

Novell NetWare 3.1x or Novell NetWare 3.1x

or 4.x/5.x in Bindery
Bindery Mode

4.x/5.x in Bindery Mode

Before you start

To enable 100BaseT or a Token Ring interface, refer to

Chapter 2 How to Connect to Ethernet or Token Ring
Networks section to configure the Ring Speed and
Source Routing settings for your environment.

The CentreWare software supplied with your printer can

be used to set up your printer on your Novell network.
For details refer to the document entitled CentreWare
Network Services Guide. This procedure assumes you
ran PCONSOLE to set up a print server. Please refer to
the documentation supplied by Novell to complete this
task. Record precisely (observe upper and lower case,
punctuation etc.) the following: the Primary Server
name, Frame type used, Print Server name, Print
Server password, and the Queue name assigned.

Additionally, you must set NCP packet signature

option to 0,1, or 2 (3 is not supported), AND set Reply
to get nearest server to ON for at least one file server
that is on the same segment as the printer.

Xerox Document Centre Network Installation & Troubleshooting Guide Page 6 - 1

NOTE ALL Print Servers you create must have a password. When your
printer will service queues on multiple fileservers, the Print Server
name must be the same on all fileservers and the Print Server
password must be the same on all fileservers.

Go to the printer and...

1. Connect your Document Centre to the network with the

appropriate cabling.
2. Enter the Tools pathway
a) Press the Access ( ) button.
b) On the keypad enter 1111 or the current password. Press
the Enter button when finished. Press the Go to Tools
button.
c) The Touch Screen will be used for the remainder of the
data entry.
3. Enable the Network Protocol.
a) Press the Connectivity and Network Setup button.
b) Wait for the screen to refresh and press the Network
Setup button.
c) Press the NetWare button.
d) Wait for the screen to refresh and press the Protocol and
Media button.
e) Press the Enable button. If Physical Media buttons
appear, select either Ethernet or Token Ring. Press
Save.

Page 6 - 2 Xerox Document Centre Network Installation & Troubleshooting Guide

 4. Set the Primary File Server.
a) Press the Primary File Server button.

Novell NetWare 3.1x or Novell NetWare 3.1x

or 4.x/5.x in Bindery
b) Press the upper-left keyboard icon button on the touch
screen to set the first Primary File Server.
c) Use the touch panel keyboard and enter the name of the
first Primary File Server to which you want the printer to
connect. To access numeric characters and punctuation,
press the More Characters button. When finished press
the Save button.
d) You will be returned to the NetWare Options screen.

4.x/5.x in Bindery Mode

5. Set the Frame Type
a) Press the Frame Type button.
b) Select the frame type desired then press Save to retain
your changes and exit to the NetWare Options screen.

Xerox Document Centre Network Installation & Troubleshooting Guide Page 6 - 3

 6. Set the Print Server Name and Password.
a) Press the Print Server button.
b) Press the Print Server Name button and use the touch
panel keyboard to enter the name you assigned to your
print server (it is recommended you use all UPPER
CASE characters). A default name will appear. Use the
backspace key (it looks like an arrow pointing to the left)
to clear out the default name prior to entering your new
name. When finished press Save to retain the changes
and return to the Print Server screen.
c) Press the Print Server Password button and use the
Touch Screen keyboard to enter the print server pass-
word you recorded when you set up your print server
and press Save.
d) Press Save to exit the Print Server screen and save your
changes.
e) To change the desired SAP rate or its Poll Interval for
your printer, press the Rates button.
f) Press the box under SAP Rate or Poll Interval and enter
the desired number from the keypad. The default values
are recommended. When finished, press Save to retain
your changes and return to the NetWare Options screen.

Page 6 - 4 Xerox Document Centre Network Installation & Troubleshooting Guide

 7. Exit the Tools Menu.
a) Press the Exit Tools button. The printer will store the

Novell NetWare 3.1x or Novell NetWare 3.1x

or 4.x/5.x in Bindery
settings you have made.
8. Prepare for print driver installation
a) From the documentation package supplied with your
printer, retrieve the CentreWare Network Services CD-
ROM and the document entitled CentreWare Network
Services Guide. Proceed to the next section of this pro-
cedure called Go to a Workstation and...

4.x/5.x in Bindery Mode

Xerox Document Centre Network Installation & Troubleshooting Guide Page 6 - 5

Go to a workstation and...

1. Use the CentreWare Network Services CD-ROM to install

print drivers on a Windows-based workstation. Details for
this are found in the document supplied with your printer
entitled CentreWare Network Services Guide.
2. Connect the print driver you loaded above to the queue you
created on the NetWare server.
3. Open an application and print a test job.
4. Check your test job for quality and use the Problem Solving
section of the Document Centre Reference Guide for
resolving print defects.
5. If your test job does not print, refer to the troubleshooting
section in this document to correct the problem.
6. Repeat this Go to a workstation and... procedure at each
workstation that will print to this printer.

Page 6 - 6 Xerox Document Centre Network Installation & Troubleshooting Guide

UNIX Networks

UNIX Networks
Before You Start

To enable 100BaseT or a Token Ring interface, refer to Chapter 2

How to Connect to Ethernet or Token Ring Networks to
configure the Ring Speed and Source Routing settings for your
environment.

NOTE: Your Document Centre now has DHCP, LPR, and NetBIOS over
the IP protocol enabled by default. If your DHCP server will
provide host name, IP address, Gateway address, and Subnet Mask,
the Document Centre TCP/IP information will be configured on

UNIX Networks
initial boot. This means that if you have configured your DHCP
server with the desired information, you may go right to the section
in this chapter entitled Go to a Workstation and....

This procedure assumes you are going to manually set your TCP/IP
information and have recorded the IP Address, Subnet Mask, and
Default Gateway IP address that is to be assigned to your printer. If
it is necessary for your network, you will compute your Broadcast
Address as part of this procedure.

For information on how your printer can connect to a BOOTP

server, or a RARP server to be assigned an IP address dynamically,
refer to the chapter in this document entitled Dynamic IP Address
Assignment & WINS.

Your Document Centre printer supports printing from a variety of

UNIX platforms. The procedure contained in this document will
enable you to connect your printer in many of these environments.

Xerox Document Centre Network Installation & Troubleshooting Guide Page 7 - 1

Go to the printer and...

1. Connect your Document Centre to the network with the

appropriate cabling.
2. Enter the Tools pathway
a) Press the Access ( ) button.
b) On the keypad enter 1111 or the current password. Press
the Enter button when finished. Press the Go to Tools
button.
c) The Touch Screen will be used for the remainder of the
data entry.
3. Enter the Network Setup menus.
a) Wait for the screen to refresh and press the Connectivity
and Network Setup button.
b) Wait for the screen to refresh and press the Network
Setup button.
c) Press the TCP/IP Options button.
4. Enable the network interface and protocol.
a) Press the TCP/IP Settings button.
b) Press Dynamic Addressing.
c) Press Disabled then press Save.
d) Press the Protocol and Media button.
e) Press the Enable button. If Physical Media buttons
appear, select either Ethernet or Token Ring. Press
Save.

Page 7 - 2 Xerox Document Centre Network Installation & Troubleshooting Guide

 5. Set the Host Name.
a) Press the Name/Address button.

UNIX Networks
b) One at a time press the soft buttons on the Touch Screen
for each Octet of the IP address and enter the numbers
from the keypad.
c) Press the Host Name button.
d) When the soft keypad appears, type the host name
EXACTLY as you want it to appear with proper case.
When finished press the Save button to record the
changes and exit to the TCP/IP Settings screen.
6. Set the Subnet Mask and Gateway.
a) Press the Subnet and Gateway button.
b) Press the soft buttons on the touch screen one at a time
for each octet of the Subnet Mask address and enter the
numbers from the keypad. Repeat this process for the IP
Gateway address. When finished press Save to record
the changes and exit to the TCP/IP Settings screen.

NOTE: The Broadcast Address will be calculated automatically.

UNIX Networks
c) Press the TCP/IP - Line Printer button. At the next
screen press the Enable button.

Xerox Document Centre Network Installation & Troubleshooting Guide Page 7 - 3

NOTE: While you can change the port number at which your Document
Centre will accept lpr print jobs it is recommended that you do this
ONLY with extreme caution as most lpr spoolers are set to send
print jobs to the default port.

d) If you wish to change the lpr port for your printer press
the port soft button and enter the desired port number at
the keypad. Press Save.
e) Press the Close button.
f) Press the Exit Tools button.
7. Prepare for print driver installation
a) From the documentation package supplied with your
printer, retrieve the CentreWare Network Services CD-
ROM and the document entitled CentreWare Network
Services Guide. Proceed to the next section of this pro-
cedure called Go to a Workstation and...

Page 7 - 4 Xerox Document Centre Network Installation & Troubleshooting Guide

Go to a workstation and...

UNIX Networks
1. Add the printers host name, TCP/IP address, hardware
address to your /etc/hosts file or NIS database depending on
your UNIX version.
2. Create a queue using the CentreWare tool OR by using the
native tools available in your operating system version.
3. Mount the CentreWare Network Services CD-ROM .
Solaris/SunOS, HP-UX, and AIX users can load the
CentreWare Print DCPR Tool. Details are contained in the
document entitled CentreWare Network Services Guide.
4. Create a print job and send it to the printer.
5. Check your test job for quality and use the Problem Solving
section of the Document Centre Reference Guide for
resolving print defects.
6. If your print job does not print, refer to the Troubleshooting
section in this document to correct the problem.
7. Repeat this Go to a workstation and... procedure at each
workstation that will print to this printer.

UNIX Networks

Xerox Document Centre Network Installation & Troubleshooting Guide Page 7 - 5

Page 7 - 6 Xerox Document Centre Network Installation & Troubleshooting Guide
Microsoft (NetBEUI) Networks

Microsoft (NetBEUI)
(NetBEUI)
Networks
Networks
Microsoft
Before You Start

To enable 100BaseT or a Token Ring interface, refer to Chapter 2

How to Connect to Ethernet or Token Ring Networks to
configure the Speed and Source Routing settings for your
environment.

Microsoft (NetBEUI)
Networks

Xerox Document Centre Network Installation & Troubleshooting Guide Page 8 - 1

Go to the printer and...

1. Connect your Document Centre to the network with the

appropriate cabling.
2. Enter the Tools pathway
a) Press the Access ( ) button.
b) On the keypad enter 1111 or the current password. Press
the Enter button when finished. Press the Go to Tools
button.
c) The Touch Screen will be used for the remainder of the
data entry.
3. Enable Microsoft Network printing
a) Press the Connectivity and Network Setup button.
b) At the next screen, press the Network Setup button.
4. Enable the Protocol and Media
a) At the next screen, press the Microsoft Networks but-
ton.
b) At the next screen, press the Transport and Media
button.
c) At the next screen, press the Enable button to enable the
Microsoft Network protocols.
d) If Physical Media buttons appear. Press the
corresponding button to select either
NetBEUI/Ethernet or NetBEUI/Token Ring. After
making your selection press Save.

Page 8 - 2 Xerox Document Centre Network Installation & Troubleshooting Guide

 5. Assign the Workgroup and Host names
a) You will be returned to the previous screen. Press the

Microsoft (NetBEUI)
(NetBEUI)
Workgroup and Host button.
b) At the next screen, press the Workgroup Name button,

Networks
Networks
using the touch panel keys. Enter the name of the
workgroup in which you want the printer to appear then
press Save.

Microsoft
c) You will be returned to the previous screen. Press the
SMB Host Name button. Using the Touch Screen, enter
the desired text for this item then press Save.
d) OPTIONAL STEP: Press the SMB Host Description
button, enter the desired text then press Save. You will
be returned to the previous screen.
e) Press Save again to return to the previous screen.
6. Assign a Printer Name and Description
a) Press the Printer Description button.
b) Press the Printer Name button. Using the touch panel
keys, enter the desired text for this item then press Save.
Press Save again to return to the previous screen.
c) OPTIONAL STEP: Press the Printer Description
button, using the touch panel keys, enter the desired text
for this item then press Save.
d) Press the Connections button.

Microsoft (NetBEUI)
Networks

Xerox Document Centre Network Installation & Troubleshooting Guide Page 8 - 3

 7. Set Maximum Connections and Timeout
a) Touch the Maximum Connections soft button on the
Touch Screen and on the keypad enter the desired
maximum connection number between 1 and 30. It is
recommended that this value should be set at the default.
b) Touch the Connection Timeout soft button on the
Touch Screen. On the keypad enter the desired number
of seconds between 0 and 9999. Press Save to exit the
connections screen.
8. Exit the Tools Menu.
a) Press the Exit Tools button. The printer will store the
settings you have made.
9. Prepare for print driver installation
a) From the documentation package supplied with your
printer, retrieve the CentreWare Network Services CD-
ROM and the document entitled CentreWare Network
Services Guide. Proceed to the next section of this pro-
cedure called Go to a Workstation and...
10. Obtain a Configuration Report from the printer to use in
the remainder of the installation

Page 8 - 4 Xerox Document Centre Network Installation & Troubleshooting Guide

Go to the workstations and...

Microsoft (NetBEUI)
(NetBEUI)
1. Verify that the NetBEUI protocol is loaded (ALL Windows

Networks
3.11 or greater versions).

Networks
2. Use the CentreWare Network Services CD-ROM to install
print drivers on a Windows-based workstation. Details for

Microsoft
this are found in the document supplied with your printer
entitled CentreWare Network Services Guide.
3. On the Configuration Report review the NetBIOS: area and
note the Workgroup, Host Name, and Printer Name.

Windows for Workgroups Users

• Open the Control Panel and double-click the Printers icon.
• Select the printer driver you just installed and click Connect.
• Select an available port and click Network.
• Double-click the name of the WorkGroup for the printer.
• Double-click the Host Name of the printer.
• Click once on the Printer Name then click OK.

Microsoft (NetBEUI)
Networks

Xerox Document Centre Network Installation & Troubleshooting Guide Page 8 - 5

 Windows 95/98, Windows NT 4.0 WorkStation and
Windows 2000 Users
• Click the Start button and select Settings.
• From the cascade menu select Printers.
• Select a printer with the right mouse button.
• Select the Properties entry in the cascade menu.
• Select the Details tab on the Properties dialog.
• Click the Add Port button and browse to the Workgroup.
• Double click the name of the WorkGroup for the printer as
shown on the Configuration [Link] click the Host
Name of the printer as shown on the Configuration Report.
• Click once on the Printer Name then click OK.
4. Open an application and print a test page to verify operation
5. If your print job does not print, refer to the Troubleshooting
section of this document to solve the problem

Page 8 - 6 Xerox Document Centre Network Installation & Troubleshooting Guide

Microsoft (TCP/IP) Networks

(TCP/IP)
Microsoft (TCP/IP)
Networks
Networks
Microsoft
Before You Start

NOTE: Your Document Centre now has DHCP, LPR, and NetBIOS over
the IP protocol enabled by default. If you have a DHCP server and
it is set to provide host name, IP address, Gateway address, and
Subnet Mask, the Document Centre TCP/IP information will be
configured on initial boot. Tis procedure assumes you will set the
IP information manually.

To enable 100BaseT or a Token Ring interface, refer to Chapter 2

How to Connect to Ethernet or Token Ring Networks to
configure the Speed and Source Routing settings for your
environment.

For information on how your printer can connect to a DHCP,

BOOTP, or a RARP server to be assigned an IP address
dynamically, refer to the section in this document entitled Dynamic
IP Address Assignment.

Xerox Document Centre Network Installation & Troubleshooting Guide Page 9 - 1

Go to the printer and...

1. Connect your Document Centre to the network with the

appropriate cabling
2. Enter the Tools pathway
a) Press the Access ( ) button.
b) On the keypad enter 1111 or the current password. Press
the Enter button when finished. Press the Go to Tools
button.
c) The Touch Screen will be used for the remainder of the
data entry.
3. Enter the Network Setup menus
a) Press the Connectivity and Network Setup button.
b) Press the Network Setup button.
4. Enable TCP/IP protocol
a) Press the TCP/IP Options button.
b) Press the TCP/IP Settings button.
c) Press the Protocol and Media button.
d) Press the Enable button. If Physical Media buttons
appear, select either Ethernet or Token Ring. Press
Save.

Page 9 - 2 Xerox Document Centre Network Installation & Troubleshooting Guide

 5. Set the LPR Host Name. (OPTIONAL: If you will not be
priniting to the Document Centre device with an LPR tool,
Skip to Step 6.)

(TCP/IP)
Microsoft (TCP/IP)
a) Press the Name/Address button.

Networks
b) Press the soft buttons one at a time on the touch screen

Networks
for each Octet of the IP address and enter the numbers

Microsoft
from the keypad.
c) Press the Host Name button.
d) When the soft keypad appears, type the SMB host name
EXACTLY as you want it to appear with proper case.
When finished press the Save button to record the
changes and exit to the TCP/IP Settings screen.
6. Set the Subnet Mask and Gateway.
a) Press the Subnet and Gateway button.
b) Press the soft buttons one at a time on the Touch Screen
for each Octet of the Subnet Mask and enter the numbers
from the keypad. Repeat this process for the IP Gateway
address. When finished press Save to record the changes
and exit to the TCP/IP Settings screen.
c) Press the Close button.

NOTE: The Broadcast Address will be calculated automatically.

Xerox Document Centre Network Installation & Troubleshooting Guide Page 9 - 3

 7. Enable Microsoft Networking
a) Press the Microsoft Networks button.
b) At the next screen, press the Transport and Media
button.
c) Press the Enable button to enable the Microsoft
Network protocols.
d) If Physical Media buttons appear, press the
corresponding button to select either IP/Ethernet, or
IP/Token Ring. After making your selection press Save.
e) You will be returned to the previous screen. Press the
Workgroup and Host button.
f) At the next screen, press the Workgroup Name button,
using the touch panel keys. Enter the name of the
workgroup in which you want the printer to appear then
press Save.
g) Press the SMB Host Name (this will set the NetBIOS
name) button, using the Touch Screen keys, enter the
desired text then press Save.
h) OPTIONAL STEP: Press the SMB Host Description
button and enter the desired text for this item, then press
Save.
i) Press Save again to return to the previous screen.
j) Press the Printer Description button.
k) Press the Printer Name button, using the Touch Screen
keys, enter the desired text for this item then press Save.
l) OPTIONAL STEP: Press the Printer Description
button, using the touch panel keys and enter the desired
text for this item, then press Save.
m) Press Save again to return to the previous screen.
n) Press the Connections button.

Page 9 - 4 Xerox Document Centre Network Installation & Troubleshooting Guide

 o) Touch the Maximum Connections soft button on the
Touch Screen and on the keypad enter the desired
maximum connection number between 1 and 30. This

(TCP/IP)
Microsoft (TCP/IP)
number should be set to equal or greater than the number
of workstations on your Peer to Peer network.

Networks
Networks
p) Touch the Connection Timeout soft button on the
Touch Screen. On the keypad enter the desired number

Microsoft
of seconds between 0 and 9999.
q) Press Save to exit the Connections Screen.
8. Exit the Tools Menu.
a) Press the Exit Tools button. The printer will store the
settings you have made.
9. Prepare for print driver installation
a) From the documentation package supplied with your
printer, retrieve the CentreWare Network Services CD-
ROM and the document entitled CentreWare Network
Services Guide. Proceed to the next section of this pro-
cedure called Go to a Workstation and...
10. Obtain a Configuration Report from the printer to use in
the remainder of the installation

Xerox Document Centre Network Installation & Troubleshooting Guide Page 9 - 5

Go to the workstation and...

1. Verify that the TCP/IP protocol stack is loaded.

2. Use the CentreWare Network Services CD-ROM to install
print drivers. Details for this are found in the document sup-
plied with your printer entitled CentreWare Network Ser-
vices Guide.

Windows 95/98, Windows NT 4.X Workstation and

Windows 2000 Users

• Add a network printer as you normally would.

• Borwse for and Double-click the name of the WorkGroup for
the printer as shown on the Configuration Report.
• Double-click the NetBIOS Host Name of the printer as shown
on the Configuration Report.
• Click once on the Printer Name as shown on the Configura-
tion Report then click OK.
• For a new printer you wil be prompted for a print driver. Select
Have Disk and browse to the directory with the Document
Centre driver, select it then click OK.
3. Open an application and print a test page to verify operation.
4. If your print job does not print, refer to the Troubleshooting
section of this document to solve the problem.
5. Check your test job for quality and use the Problem Solving
section of the Document Centre Reference Guide for
resolving print defects.
6. Repeat this Go to the workstation and... procedure for each
workstation on the network that will print to the printer.

Page 9 - 6 Xerox Document Centre Network Installation & Troubleshooting Guide

Windows 2000 LPR and IPP Printing

Windows 2000 LPR and Windows 2000 LPR

IPP Printing and IPP Printing
Before you Start

NOTE: Your Document Centre now has DHCP, LPR, and NetBIOS over
the IP protocol enabled by default. If your DHCP server will
provide host name, IP address, Gateway address, and Subnet Mask,
the Document Centre TCP/IP information will be configured on
initial boot. This means that if you have configured your DHCP
server with the desired information, you may connect your
Document Centre to your network and go right to the section
entitled Go to the Server/Workstation and....

You can use BOOTP or RARP servers to assign TCP/IP

information to your Document Centre. Refer to the section in this
document entitled Dynamic IP Address Assignment.

To enable 100BaseT or a Token Ring interface, refer to Chapter 2

How to Connect to Ethernet or Token Ring Networks to
configure the Speed and Source Routing settings for your
environment.

Xerox Document Centre Network Installation & Troubleshooting Guide Page 10 - 1

Go to the printer and...

1. Connect your Document Centre to the network with the

appropriate cabling
2. Enter the Tools pathway
a) Press the Access ( ) button.
b) On the keypad enter 1111 or the current password. Press
the Enter button when finished. Press the Go to Tools
button.
c) The Touch Screen will be used for the remainder of the
data entry.
3. Enter the Network Setup menus
a) Wait for the screen to refresh and press the Connectivity
and Network Setup button.
b) Wait for the screen to refresh and press the Network
Setup button.
c) Press the TCP/IP Options button.
4. Enable the Protocol and Media
a) Press the TCP/IP Settings button.
b) Press the Protocol and Media button.
c) Press the Enable button. If Physical Media buttons
appear, select either Ethernet or Token Ring. Press
Save.

Page 10 - 2 Xerox Document Centre Network Installation & Troubleshooting Guide

 5. Set the Host Name
a) Press the Name/Address button.

Windows 2000 LPR and Windows 2000 LPR

and IPP Printing
b) One at a time press the soft buttons on the Touch Screen
for each Octet of the IP address and enter the numbers
from the keypad.
c) Press the Host Name button.
d) When the soft keypad appears, type the host name
EXACTLY as you want it to appear with proper case.
When finished press the Save button to record the
changes and exit to the TCP/IP Settings Screen.
6. Set the Subnet Mask and Gateway
a) Press the Subnet and Gateway button.

IPP Printing
b) One at a time press the soft buttons on the Touch Screen
for each octet of the Subnet Mask and enter the numbers
from the keypad. Repeat this process for the IP Gateway
address. When finished press Save to record the changes
and exit to the TCP/IP Settings Screen.

NOTE: The Broadcast Address will be calculated automatically.

c) Press the TCP/IP - Line Printer button. At the next

screen press the Enable button.

NOTE: While you can change the port number at which your Document
Centre will accept lpr print jobs, it is recommended that you do this
ONLY with extreme caution as most lpr spoolers are set to send
print jobs to the default port.

d) If you wish to change the lpr port for your printer press
the port soft button and enter the desired port number at
the keypad. Press Save.
e) Press the Close button.

Xerox Document Centre Network Installation & Troubleshooting Guide Page 10 - 3

 7. Exit the Tools Menu.
a) Press the Exit Tools button. The printer will store the
settings you have made.
b) Proceed to the next section of this procedure called Go
to a Server/Workstation and...

Page 10 - 4 Xerox Document Centre Network Installation & Troubleshooting Guide

Go to the Server/Workstation and...

Windows 2000 LPR and Windows 2000 LPR

and IPP Printing
1. Verify the correct software is loaded
a) At the Desktop, right mouse click the My Network
Places icon and select Properties. Right mouse click on
the Local Area Connection icon and verify that the
Internet Protocol (TCP/IP) protocol has been loaded.
2. Add the printer
a) Open Control Panel and double click the Printers icon.
b) Double-click Add Printer. The Add Printer Wizard
starts. Click Next. (Follow the instructions below for
LPR printing OR to print with IPP follow the

IPP Printing
instructions on the next page entitled To Create an IPP
Printer)

To create a LPR Printer

a) Select Local Printer; deselect Automatically detect

and install my Plug and Play printer. Click Next.
b) Select Create a new port and choose Standard
TCP/IP port from the pull-down menu. Click Next
twice.
c) Enter the Printer Name or its IP address. The Printer
Name can be either the Host Name or the SMB Host
Name as shown on the configuration report, depending
on the name resolution used by your network (WINS or
DNS). The Port Name is automatically filled in for you
but you can change it if you want to. Click Next.
d) The Wizard will automatically detect the Printer Model
for you. If that does not happen select Standard and
choose the your Printer Model from the pull-down
menu.
e) Click Finish. Go to Step 3.

Xerox Document Centre Network Installation & Troubleshooting Guide Page 10 - 5

 To Create an IPP printer
a) Select Network Printer. Click Next.
b) Select Connect to a printer on the Internet or on your
intranet. Type HTTP:// followed by the printer's name
or IP address in the URL field. The Printer Name can be
either the Host Name or the SMB Host Name as shown
on the configuration report, depending on the name
resolution used by your network (WINS or DNS). Click
Next.
c) Click OK to install the printer driver. Go to Step 3.
3. Select the driver to be used (Document Centre drivers are
included on the Windows 2000 CD-ROM)
a) A driver list will be displayed. Select Xerox from the
Manufacturers: area. Then select the desired print
driver from the Printers: and click OK. The driver wil
be installed.
b) The Default Printer window will open. Select Yes to
make this the default printer, otherwise click the Next>
button.
c) At the Completing the Add Printer Wizard screen,
click the Finish button.
d) Test the installation. Open the Printers dialog and right-
mouse click the printer just created then select
Properties. At the General tab for the printer, click the
Print Test Page button. Verify that it prints.
e) Repeat this Go to the server/workstation and...
procedure for each workstation or server on the network
that will print to the printer.

Page 10 - 6 Xerox Document Centre Network Installation & Troubleshooting Guide

Microsoft Windows NT 4.X Server

Microsoft Windows
Network (TCP/IP)

NT 4.X Server
Before you Start

Microsoft Windows NT
NOTE: Your Document Centre has DHCP enabled by default. If you have

4.X Server Network

configured a DHCP server with TCP/IP information, you can
connect your Document Centre to your network and it will retrieve
its TCP/IP information from the DHCP server when it is turned on.

To enable 100BaseT or a Token Ring interface, refer to Chapter 2

How to Connect to Ethernet or Token Ring Networks to
configure the Speed and Source Routing settings for your
environment.

You can manually assign or use BOOTP or RARP servers to assign

TCP/IP information to your Document Centre. Refer to the section
in this document entitled Dynamic IP Address Assignment.

If you are using DHCP, perform Steps 1 through 6c but DO NOT

change any values. Then read the note before step 6d and determine
if you wish to change the lpr port number. After choosing,
complete the remainder of the procedure.

Xerox Document Centre Network Installation & Troubleshooting Guide Page 11 - 1

Go to the printer and...

1. Connect your Document Centre to the network with the

appropriate cabling
2. Enter the Tools pathway
a) Press the Access ( ) button.
b) On the keypad enter 1111 or the current password. Press
the Enter button when finished. Press the Go to Tools
button.
c) The Touch Screen will be used for the remainder of the
data entry.
3. Enter the Network Setup menus
a) Wait for the screen to refresh and press the Connectivity
and Network Setup button.
b) Wait for the screen to refresh and press the Network
Setup button.
c) Press the TCP/IP Options button.
4. Enable the Protocol and Media
a) Press the TCP/IP Settings button.
b) Press the Protocol and Media button.
c) Press the Enable button. If Physical Media buttons
appear, select either Ethernet or Token Ring. Press
Save.

Page 11 - 2 Xerox Document Centre Network Installation & Troubleshooting Guide

 5. Set the Host Name
a) Press the Name/Address button.

Microsoft Windows
b) One at a time press the soft buttons on the Touch Screen

NT 4.X Server
for each Octet of the IP address and enter the numbers
from the keypad.
c) Press the Host Name button.
d) When the soft keypad appears, type the host name
EXACTLY as you want it to appear with proper case.
When finished press the Save button to record the
changes and exit to the TCP/IP Settings Screen.
6. Set the Subnet Mask and Gateway
a) Press the Subnet and Gateway button.
b) One at a time press the soft buttons on the Touch Screen
for each octet of the Subnet Mask and enter the numbers
from the keypad. Repeat this process for the IP Gateway
address. When finished press Save to record the changes
and exit to the TCP/IP Settings Screen.

NOTE: The Broadcast Address will be calculated automatically.

Microsoft Windows NT
4.X Server Network
c) Press the TCP/IP - Line Printer button. At the next
screen press Enable then press Save.

NOTE: While you can change the port number at which your Document
Centre will accept lpr print jobs it is recommended that you do this
ONLY with extreme caution as most lpr spoolers are set to send
print jobs to the default port.

d) If you wish to change the lpr port for your printer press
the port soft button and enter the desired port number at
the keypad. Press Save.

Xerox Document Centre Network Installation & Troubleshooting Guide Page 11 - 3

 7. Exit the Tools Menu.
a) Press the Exit Tools button. The printer will store the
settings you have made.
8. Prepare for print driver installation
a) From the documentation package supplied with your
printer, retrieve the CentreWare Network Services CD-
ROM and the document entitled CentreWare Network
Services Guide. Proceed to the next section of this pro-
cedure called Go to a server and...

Page 11 - 4 Xerox Document Centre Network Installation & Troubleshooting Guide

Go to the server and...

Microsoft Windows
NT 4.X Server
1. Verify the correct software is loaded
a) At the Desktop, right mouse click the Network
Neighborhood icon and select Properties. Click on the
Protocols TAB and verify that the TCP/IP protocol has
been loaded.
b) Select the Services TAB and verify that Microsoft
TCP/IP Printing is loaded. If this software is not
present, install it using the documentation provided by
Microsoft. Then return to the next step in this document.
2. Add the printer
a) Open the Control Panel and double-click Printers icon.
Double-click Add Printer. The Add printer Wizard
starts.
b) Verify that My Computer is selected and click Next>.
c) Click Add Port. From the list that appears select LPR
Port. Click New Port.

Microsoft Windows NT
d) This will open up the Add LPR compatible printer

4.X Server Network

window. Type in the IP address of the Document Centre
printer and the printer name and select OK. Note that the
printer name is case sensitive
e) The Wizard will return you to the previous dialog. Verify
the new IP address you entered is in the list and correct.
The check box to the left of the address must be
checked; if it is not, check it then select Next>.

Xerox Document Centre Network Installation & Troubleshooting Guide Page 11 - 5

 f) Insert CentreWare Networks Services CD-ROM and
click Have Disk.
g) Click the Browse button and select the directory
containing the Windows NT drivers. Details for this are
contained in the document entitled Network Services
Guide. Select the [Link] file then click Open.
h) The Wizard will return you to the previous dialog. Verify
the path and file name are correct and click OK.
i) At the next dialog, enter a name for the printer and select
whether you want that printer to be the default then click
Next>.
j) If the printer will not be shared, click Next>. To share
the printer, check the share checkbox, enter a Share
Name, then click Next>.
k) At the next dialog it is recommended that you print a test
page. Click Finish.
l) Wait for the Test Print to print. A new dialog will ask for
confirmation of the test print; if the page printed, click
Yes. If it did not print, run the Printing Troubleshooter in
NT.
3. Send a test job to the printer
a) Check your test job for quality and use the problem
solving section of the Document Centre Reference
Guide for resolving print defects.
b) If your print job does not print, refer to the
Troubleshooting section in this document to correct the
problem.

Page 11 - 6 Xerox Document Centre Network Installation & Troubleshooting Guide

Go to the workstation and...

Microsoft Windows
NT 4.X Server
1. Verify that the TCP/IP protocol stack is loaded.
2. Use the CentreWare Network Services CD-ROM to install
print drivers. Details for this are found in the document sup-
plied with your printer entitled CentreWare Network Ser-
vices Guide.
3. Connect the printer that you just created to the shared
resource on the server.
4. Open an application on the workstation and print a test page
to verify operation.
5. Check your test job for quality and use the problem solving
section of the Document Centre 460/470 Reference Guide
for resolving print defects.
6. Repeat this Go to the workstation and... procedure for each
workstation on the network that will print to the printer.

Microsoft Windows NT
4.X Server Network

Xerox Document Centre Network Installation & Troubleshooting Guide Page 11 - 7

Page 11 - 8 Xerox Document Centre Network Installation & Troubleshooting Guide
OS/2 (TCP/IP) Networks

OS/2 (TCP/IP)
Networks
Before You Start

To enable 100BaseT or a Token Ring interface, refer to Chapter 2

How to Connect to Ethernet or Token Ring Networks to
configure the Speed and Source Routing settings for your
environment.

NOTE: Your Document Centre now has DHCP, LPR, and NetBIOS over
the IP protocol enabled by default. If your DHCP server will
provide host name, IP address, Gateway address, and Subnet Mask,
the Document Centre TCP/IP information will be configured on
initial boot. This means that if you have configured your DHCP
server with the desired information, you may go right to the section
in this chapter entitled Go to a Workstation and....

This procedure assumes you are going to manually set your TCP/IP
OS/2 (TCP/IP) Networks
information and have recorded the IP Address, Subnet Mask, and
Default Gateway IP address that is to be assigned to your printer.
The Document Centre will compute your Broadcast Address
automatically.

For information on how your printer can connect to a DHCP,

BOOTP, or RARP server to be assigned an IP address dynamically,
refer to the section in this document entitled Dynamic IP Address
Assignment.

Xerox Document Centre Network Installation & Troubleshooting Guide Page 12 - 1

Go to the printer and...

1. Connect your Document Centre to the network with the

appropriate cabling.
2. Enter the Tools pathway
a) Press the Access ( ) button.
b) On the keypad enter 1111 or the current password. Press
the Enter button when finished. Press the Go to Tools
button.
c) The Touch Screen will be used for the remainder of the
data entry.
3. Enter the Network Setup menus
a) Wait for the screen to refresh and press the Connectivity
and Network Setup button.
b) Wait for the screen to refresh and press the Network
Setup button.
c) Press the TCP/IP Options button.
4. Enable the network interface and protocol
a) Press the TCP/IP Settings button.
b) Press the Protocol and Media button.
c) Press the Enable button. If Physical Media buttons
appear, select either Ethernet or Token Ring. Press
Save.

Page 12 - 2 Xerox Document Centre Network Installation & Troubleshooting Guide

 5. Set the Host Name
a) Press the Name/Address button.
b) One at a time press the soft buttons on the Touch Screen

OS/2 (TCP/IP)
for each Octet of the IP address and enter the numbers

Networks
from the keypad.
c) Press the Host Name button
d) When the soft keypad appears, type the host name
EXACTLY as you want it to appear with proper case.
When finished press the Save button to record the
changes and exit to the TCP/IP Settings Screen.
6. Set the Subnet Mask and Gateway
a) Press the Subnet and Gateway button.
b) One at a time press the soft buttons on the Touch Screen
for each Octet of the Subnet Mask and enter the numbers
from the keypad. Repeat this process for the IP Gateway
address. When finished press Save to record the changes
and exit to the TCP/IP Settings Screen.

NOTE: The Broadcast Address will be calculated automatically.

c) Press the TCP/IP - Line Printer button. At the next

screen press the Enable button.

OS/2 (TCP/IP) Networks

Xerox Document Centre Network Installation & Troubleshooting Guide Page 12 - 3

NOTE: While you can change the port number at which your Document
Centre will accept lpr print jobs it is recommended that you do this
ONLY with extreme caution as most lpr spoolers are set to send
print jobs to the default port.

d) If you wish to change the lpr port for your printer press
the port soft button and enter the desired port number at
the keypad. Press Save.
e) Press the Close button.
7. Exit the Tools Menu.
a) Press the Exit Tools button. The printer will store the
settings you have made.
8. Prepare for print driver installation
a) From the documentation package supplied with your
printer, retrieve the CentreWare Network Services CD-
ROM and the document entitled CentreWare Network
Services Guide. Proceed to the next section of this pro-
cedure called Go to a Workstation and...

Page 12 - 4 Xerox Document Centre Network Installation & Troubleshooting Guide

Go to a workstation and...

OS/2 (TCP/IP)
1. Create a new printer and load print drivers from the CD-

Networks
ROM.
2. Create a printer share and its access permissions (sharing and
connecting).
3. Start LPRPORTD/LPRMON, ping printer, open EPM and
send a print job to the printer.
4. Check your test job for quality and use the problem solving
section of the Document Centre Reference Guide for
resolving print defects.
5. If your print job does not print, refer to the Troubleshooting
section in this document to correct the problem.
6. Repeat this Go to a workstation and... procedure at each
workstation that will print to this printer.

OS/2 (TCP/IP) Networks

Xerox Document Centre Network Installation & Troubleshooting Guide Page 12 - 5

Page 12 - 6 Xerox Document Centre Network Installation & Troubleshooting Guide
OS/2 (NetBEUI) Networks

OS/2(NetBEUI)
(NetBEUI)
Networks
Networks
OS/2
Before You Start

To enable 100BaseT or a Token Ring interface, refer to Chapter 2

How to Connect to Ethernet or Token Ring Networks to
configure the Speed and Source Routing settings for your
environment.

Xerox Document Centre Network Installation & Troubleshooting Guide Page 13 - 1

Go to the printer and...

1. Connect your Document Centre to the network with the

appropriate cabling
2. Enter the Tools pathway
a) Press the Access ( ) button.
b) On the keypad enter 1111 or the current password. Press
the Enter button when finished. Press the Go to Tools
button.
c) The Touch Screen will be used for the remainder of the
data entry.
3. Enable Microsoft Network printing
a) Press the Connectivity and Network Setup button.
b) At the next screen, press the Network Setup button.
4. Enable the Protocol and Media
a) At the next screen, press the Microsoft Networks
button.
b) At the next screen, press the Transport and Media
button.
c) At the next screen, press the Enable button to enable the
Microsoft Network protocols.
d) If Physical Media buttons appear, press the
corresponding button to select either
NetBEUI/Ethernet or NetBEUI/Token Ring. Press
Save.

Page 13 - 2 Xerox Document Centre Network Installation & Troubleshooting Guide

 5. Assign the Workgroup and Host names
a) You will be returned to the previous screen; press the
Workgroup and Host button.

OS/2(NetBEUI)
(NetBEUI)
b) At the next screen, press the Workgroup Name button.

Networks
Networks
Using the touch panel keys, enter the name of the
workgroup in which you want the printer to appear, then
press Save.

OS/2
c) You will be returned to the previous screen. Press the
SMB Host Name button, using the touch panel keys and
enter the desired text for this item, then press Save.
d) OPTIONAL STEP: Press the SMB Host Description
button, enter the desired text then press Save. You will
be returned to the previous screen.
e) Press Save again to return to the previous screen.
6. Assign a Printer Name and Description
a) Press the Printer Description button.
b) Press the Printer Name button. Using the touch panel
keys, enter the desired text for this item then press Save.
Press Save again to return to the previous screen.
c) OPTIONAL STEP: Press the Printer Description
button, using the touch panel keys, enter the desired text
for this item then press Save.
d) Press the Connections button.

Xerox Document Centre Network Installation & Troubleshooting Guide Page 13 - 3

 e) Set Maximum Connections and Timeout.
f) Touch the Maximum Connections soft button on the
touch screen and on the keypad enter the desired
maximum connection number between 1 and 30. It is
recommended that this value should be set at the default.
g) Touch the Connection Timeout soft button on the
Touch Screen. On the keypad enter the desired number
of seconds between 0 and 9999. Press Save to exit the
connections screen.
7. Exit the Tools Menu.
a) Press the Exit Tools button. The printer will store the
settings you have made.
8. Prepare for print driver installation
a) From the documentation package supplied with your
printer, retrieve the CentreWare Network Services CD-
ROM and the document entitled CentreWare Network
Services Guide. Proceed to the next section of this pro-
cedure called Go to a Workstation and...

Page 13 - 4 Xerox Document Centre Network Installation & Troubleshooting Guide

Go to the workstations and...

OS/2(NetBEUI)
(NetBEUI)
1. Perform an OS2 Warp (4.0) Selective Install

Networks
Networks
a) Install Both NetBIOS (NetBEUI) and NetBIOS for IP
during the install process.
b) Select and Enable all of the file and print sharing options

OS/2
during the Selective Install process.
2. Create a shared resource and connect it to the network device
a) Double-click on the Connections Icon.
b) Click on the + symbol next to Network.
c) Click on the + symbol next to Network Services.
d) Double-click on Start File and Print Client.
e) Close the Logons window.
f) Double Click on Shared Resources and Network
Connections
g) Close the Connections Window.
h) Enter a valid user/password (the one entered at the client
installation).
i) Select the Connections tab of these property pages.
j) Select the Create connection button.
k) Set the resource type to Printer.

Xerox Document Centre Network Installation & Troubleshooting Guide Page 13 - 5

 l) Enter the machine’s hostname in the Server field
m) Select the desired lpt port.
n) Verify that the Connect to resource at logon button is
selected.
o) Place the cursor in the server field and press the Enter
key on the keyboard.
p) Click the OK button after the share name appears in the
Resource window.
q) Close the Shared Resources and Network
Connections - Properties window.
r) Double-click on the Connections Icon.
s) Double-click on Printers.
t) Close the Connections window.
u) Double-click on Printer in the Printers window. DO
NOT CHOOSE THE NETWORK PRINTER OPTION.
v) Enter a name for the local queue in the Printer window.
(Overwrite the printer that already appears with
something unique - this does not have to be the share or
hostname of the printer)
w) Make sure the cursor is still in the printer window and
press the Enter key on the keyboard.
x) Select familiar w/ OS/2 if prompted.
y) Highlight the correct lpt port (assigned in step 2m).

Page 13 - 6 Xerox Document Centre Network Installation & Troubleshooting Guide

 3. Install a new printer driver
a) Insert CentreWare CD into your CD-ROM drive.

OS/2(NetBEUI)
b) Make a /desktop/drivers directory from an OS/2 Window

(NetBEUI)
Networks
c) Copy the driver files from the CD-ROM disk to the

Networks
/desktop/drivers directory.
d) Click the Install new printer driver... button.

OS/2
e) Select Other OS/2 printer driver.
f) Enter the correct directory in the appropriate field.
g) Click the Refresh button.
h) Click the Install button after you see the driver
description appear.
i) Click the OK button to confirm that the driver has been
installed
4. Highlight the OS/2 driver in the Default printer driver
window and click the Create button
5. Close the Printers window
6. You are now ready to print to the local queue created in step
2v
7. Print a test job
8. Check your test job for quality and use the problem solving
section of the Document Centre Reference Guide for
resolving print defects
9. If your print job does not print, refer to the Troubleshooting
section in this document to correct the problem

Xerox Document Centre Network Installation & Troubleshooting Guide Page 13 - 7

Page 13 - 8 Xerox Document Centre Network Installation & Troubleshooting Guide
Macintosh Networks (AppleTalk)

Macintosh Networks
(AppleTalk)
Macintosh Networks
(AppleTalk)
Before you start

To enable 100BaseT or a Token Ring interface, refer to Chapter 2

How to Connect to Ethernet or Token Ring Networks to
configure the Speed and Source Routing settings for your
environment.

This procedure assumes you have Macintosh computers equipped

with an Ethernet card or Token Ring card that is connected to the
network and you are currently printing using the AppleTalk
protocol.

As part of the procedure in this section you will need to know the
following information, the AppleTalk Name you wish to assign to
your printer, and the AppleTalk Zone (if used) in which your printer
will reside.

Xerox Document Centre Network Installation & Troubleshooting Guide Page 14 - 1

Go to the printer and...

1. Connect your Document Centre to the network with the

appropriate cabling

2. Access the Tools pathway

a) Press the Access ( ) button.
b) On the keypad enter 1111 or the current password. Press
the Enter button when finished. Press the Go to Tools
button.
c) The Touch Screen will be used for the remainder of the
data entry.

3. Enable the AppleTalk protocol

a) Press the Connectivity and Network Setup button.
b) At the next screen, press the Network Setup button.
c) At the next screen, press the AppleTalk button.
d) At the next screen, press the Protocol and Media
button.
e) Press the Enable button. If Physical Media buttons
appear, select either Ethernet or Token Ring. Press
Save.

Page 14 - 2 Xerox Document Centre Network Installation & Troubleshooting Guide

 4. Assign a Name and Zone to your printer
a) You will be returned to the previous screen. Press the

Macintosh Networks
Name and Zone button.

(AppleTalk)
b) At the next screen, press the Printer Name button, enter
the name you want for the printer (this is the name that
will appear in the Chooser on your workstations) using
the touch panel keys.
c) Press the Zone Name button, enter the desired text for
this item using the touch panel keys, then press Save (the
printer default is * which means the printer will appear
in ALL zones).
5. Exit the Tools Menu.

Macintosh Networks
a) Press the Exit Tools button. The printer will store the

(AppleTalk)
settings you have made.
6. Prepare for print driver installation
a) Obtain a Configuration Report page from your printer.
b) Review the AppleTalk Settings: area of the
Configuration Report page and verify that AppleTalk
is enabled, the AppleTalk Name is correct, the
AppleTalk Zone is correct (if used).
c) From the documentation package supplied with your
printer, retrieve the CentreWare Network Services CD-
ROM and the document entitled CentreWare Network
Services Guide. Proceed to the next section of this pro-
cedure called Go to a Workstation and...

Xerox Document Centre Network Installation & Troubleshooting Guide Page 14 - 3

Go to the workstation and...

1. Use the CentreWare Network Services CD-ROM to install

print drivers and the Macintosh PUtility on the workstation.
Details for this are found in the document supplied with your
printer entitled CentreWare Network Services Guide

2. Send a test job to the printer from an application program

3. Check your test job for quality and use the Problem Solving
section of the Document Centre Reference Guide for
resolving print defects

4. If your job did not print see the Troubleshooting section in

this document to correct the problem

Page 14 - 4 Xerox Document Centre Network Installation & Troubleshooting Guide

Banyan VINES Network

Banyan VINES
Network
To enable 100BaseT or a Token Ring interface, refer to Chapter 2
How to Connect to Ethernet or Token Ring Networks to
configure the Speed and Source Routing settings for your
environment.

Go to the printer and...

Banyan VINES Network

1. Connect your Document Centre to the network with the
appropriate cabling
2. Enter the Tools pathway
a) Press the Access ( ) button.
b) On the keypad enter 1111 or the current password. Press
the Enter button when finished. Press the Go to Tools
button.
c) The Touch Screen will be used for the remainder of the
data entry.

Xerox Document Centre Network Installation & Troubleshooting Guide Page 15 - 1

 3. Enable Banyan VINES printing
a) Press the Connectivity and Network Setup button.
b) At the next screen, press the Network Setup button.
c) At the next screen, press the Banyan VINES button.
d) At the next screen, press the Protocol button.
e) At the next screen, press the Enable button to start the
Banyan Vines protocol and press Save.
4. Configure User Name settings and Password
a) At the next screen, press the Settings button.
b) At the next screen, press the User Name/PC Print
Destination button, enter the desired text for this item
using the touch panel keys, then press Save.
c) Press the User Password button. Enter the desired text
for this item using the touch panel keys, then press Save.
d) Press the Print Service Name button. Enter the desired
text for this item using the touch panel keys, then press
Save.
5. Exit the Tools Menu.
a) Press the Exit Tools button. The printer will store the
settings you have made.
6. Prepare for print driver installation
a) Obtain a Configuration Report page from your printer.
b) Check the Configuration Report page and verify that
Banyan VINES is enabled and the other Banyan
Settings are correct.
c) From the documentation package supplied with your
printer, retrieve the CentreWare Network Services CD-
ROM and the document entitled CentreWare Network
Services Guide. Proceed to the next section of this pro-
cedure called Go to the server and...

Page 15 - 2 Xerox Document Centre Network Installation & Troubleshooting Guide

Go to the server and...

Banyan VINES
1. Configure the Service and Queue

Network
a) Using the MUSER utility, create a user name and assign
a password for the printer. The user name and password
must be the same that were entered at the Document
Centre.
b) Using the MSERVICE utility, highlight and select ADD
a server-based service.
c) At the Add A Service Screen, enter the StreetTalk
name and description when prompted.
d) Select the server on which you want to create the
service.
e) Select Banyan Print Service.
f) Select an appropriate disk location when prompted.
g) A message will be displayed stating that the service is
running, but is not yet available to users.
h) Press the F10 key to continue.

Banyan VINES Network

i) The Configure Queue Screen will be displayed.
j) Press the F10 key to accept the defaults.
2. Configure the Paper Formats
a) The Configure Paper Formats Screen will be
displayed.
b) Press the Escape key to continue without making any
changes.

Xerox Document Centre Network Installation & Troubleshooting Guide Page 15 - 3

 3. Configure Access Lists and Print Destination
a) The Access Lists screen will be displayed.
b) Press the F10 key to accept the defaults.
c) The Add a Destination screen will be displayed.
d) Select PCPrint and press Enter.
e) From the Destination Attributes Screen, enter the
Document Centre user name as the PCPRINT ST name
and Description, and then press the F10 key.

NOTE The PCPrint ST name must be the same as the user name created
and must also match the Street Talk (user) Name entered at the
printer.

f) The Output Strings Screen will be displayed. Press the

F10 key to accept the defaults displayed on the screen.
g) The Enable Strings Screen will be displayed. Press the
F10 key to accept the defaults displayed on the screen.
h) Select No and press Enter when you are prompted to
add another destination.
4. Enable the Print Queue
a) The Print Queue Status Screen will be displayed.
b) Change the Printing jobs and the Accepting jobs fields
to Yes and then press the F10 key.
c) A message will be displayed stating that the printer is
ready to accept and print jobs. Press the F10 key to
continue.
d) The Manage A Service screen will be displayed.
e) Press the Escape Key to return to the Manage Services
main menu.
5. Power off and power on the Document Centre for these setup
options to take effect

Page 15 - 4 Xerox Document Centre Network Installation & Troubleshooting Guide

Internet Services

Internet Services
Overview

NOTE: Your Document Centre now has DHCP, LPR, and NetBIOS over
the IP protocol enabled by default. This means that if you have
configured your Document Centre with the desired TCP/IP
information using Dynamic Addressing (DHCP, RARP, or
BOOTP), you may go directly to the procedure in this chapter
entitled Configure your Web Browser. Otherwise, you may start
at the section entitled Configure your printer.

Your Document Centre printer includes an integrated Web Server.

This means you can now print to, and check up on your printer status
using your favorite Web Browser software.

With the scan or fax options installed, you may also use Internet Internet Services
Services to create, modify and delete scan or fax templates. Details
for this are found in the document supplied with your Document
Centre entitled CentreWare Internet Services Guide.

This chapter will show you how to enable this feature.

Xerox Document Centre Network Installation & Troubleshooting Guide Page 16 - 1

Before You Start

It is mandatory that you install a Java enabled browser on the

workstation(s) which will use the Internet Services Tool. For best
performance and compatibility use Netscape Navigator 4.0 or
Microsoft Internet Explorer 4.0 or later.

Your printer and workstation(s) must be connected to a network

which has the TCP/IP protocol enabled.

This procedure assumes you have a general knowledge of your

network type and the operation of your Web Browser software, and
that your Document Centre printer has been assigned all TCP/IP
information.

Page 16 - 2 Xerox Document Centre Network Installation & Troubleshooting Guide

Configure your printer

Internet Services
1. Connect your Document Centre to the network with the
appropriate cabling.

2. Enter the Tools pathway.

3. Press the Access ( ) button.

4. On the keypad enter 1111 or the current password. Press the

Enter button when finished. Press the Go to Tools button.

5. Press the Connectivity and Network Setup button.

6. Press the Network Setup button.

7. Press the TCP/IP Options button.

8. Press the HTTP/IPP button. Then press the Enable button.

9. Press the Exit Tools button.

10. Print a Configuration Report and retain the page for the
steps below.

11. Review the Configuration Report and verify the following in

the TCP/IP Settings area are set correctly for your network:
TCP/IP Address
Default Gateway
Subnet Mask
Broadcast Address (if used)

12. Review the HTTP: area of the Configuration Report and

verify that HTTP/IPP enabled is set to ENABLED.
13. Proceed to the next section of this procedure called
Configure your Web Browser. Internet Services

Xerox Document Centre Network Installation & Troubleshooting Guide Page 16 - 3

Configure your Web Browser

This procedure will configure your web browser software to connect

to your printer on the network.

1. Print a Configuration Report from you printer and retain the

page for the steps below.

2. Launch your Web Browser software.

3. Enter your printer’s TCP/IP address from your
Configuration Report into the Address or Location field on
your browser (this name is browser dependent) and press
RETURN.

4. Your browser should connect to the imbedded web server on

your printer and display the printer’s “Home Page”. If your
network is connected to the Internet through a proxy server, it
may be necessary to exclude your printers TCP/IP address in
your browser to speed access and also eliminate proxy server
traffic.

5. Once you have established communication with your printer,

be sure to save the URL in your Favorites, or Bookmarks (this
name is also browser dependent), so you can quickly
reconnect when necessary.

6. To make it easier for browser software on other workstations

to find the printer, be sure to update your DNS or NIS
(depending on your network) to include the printer.

7. For instructions on how to use Internet Services, consult the

document entitled Internet Services Guide supplied with
your printer.

Page 16 - 4 Xerox Document Centre Network Installation & Troubleshooting Guide

Troubleshooting

Troubleshooting
Troubleshooting
Overview

This section of the Network Installation and Troubleshooting

Guide contains individual procedures for troubleshooting problems
on each major network operating system or protocol.

These procedures will help you solve the common mistakes that are
made during installation and repair problems that can occur later.

Because the Document Centre supports a wide variety of networks,

each of the procedures is self contained. If your Document Centre is
configured to print using multiple protocols it is recommended you
follow one troubleshooting procedure at a time. This should save
confusion and time.

Consult the procedure (or procedures) in this section that apply to

your environment.

Xerox Document Centre Network Installation & Troubleshooting Guide Page 17 - 1

TCP/IP Troubleshooting

Basic TCP/IP Communication Problems

This procedure assumes that the printer is turned on and connected

to a functioning network port with the correct cabling.

NOTE: Your Document Centre now has DHCP, LPR, and NetBIOS over
the IP protocol enabled by default. If your DHCP server will
provide host name, IP address, Gateway address, and Subnet Mask,
the Document Centre TCP/IP information will be configured on
initial boot. This means that if you have configured your DHCP
server with the desired information, you should verify that the
information is correct before you follow any of the procedures in
this TCP/IP Troubleshooting section.

1. Obtain a Configuration Report page from your printer.

2. Press the Access ( ) button above the keypad.

3. A password entry field will appear. On the keypad enter 1111

or the current password then touch the Enter button on the
Touch Screen. The Touch Screen will be used for the
remainder of the data entry.

4. Press the Go to Tools button.

5. Press the Systems Settings button, then at the next screen,

press the Configuration Report button and wait for the next
screen.
6. Press the Print Configuration Report Now button.

7. Allow a minute for the Report to print.

Page 17 - 2 Xerox Document Centre Network Installation & Troubleshooting Guide

 8. Verify the following TCP/IP Settings: on the Configuration
Report page:
Host Name (REMEMBER if you are connected to a UNIX

Troubleshooting
Troubleshooting
network, it is CASE SENSITIVE!)
IP address
Subnet Mask
Default Gateway
Broadcast Address (if used)

NOTE: The Broadcast Address is calculated automatically.

9. To verify the Broadcast Address is correct the following

calculation may be used:
Perform a logical OR of the complement of the subnet mask
and the IP address.
Example of logical OR method:
IP Address = [Link]
Subnet Mask = [Link]
IP Address
00001101.10101111.01101101.10010010
Complement of Subnet Mask
00000000.00000000.00000011.11111111
The result of the logical OR
00001101.10101111.01101111.11111111
Broadcast Address = 13 . 175 . 111 . 255

Xerox Document Centre Network Installation & Troubleshooting Guide Page 17 - 3

 10. Any one of these important TCP/IP parameters (if set
incorrectly) can cause TCP/IP communication problems.
Subnet Mask and Default Gateway are critical on multi-
network segment LANs or WAN’s. If you make any TCP/IP
configuration changes, then the printer will reset for those
changes to take effect.

11. Go to a workstation on the same subnet as the printer. And at

a command line prompt TYPE ping [Link]
([Link] is the IP address of the printer). Try to
“ping” the printer using its hostname. If ping is successful
with the printer’s TCP/IP address but not with its hostname,
then you may have a local workstation or NIS configuration
problem. Check the Default Gateway settings of the printer.

12. Add the printer host name to your local hosts file or NIS
database (whichever applies) and try the ping tests again.

13. Try to ping other TCP/IP nodes on your network. This will
verify the operation of your workstation’s network card. Try
to “ping” the printer from another workstation. If all of the
above fails, you have a configuration problem at your local
workstation, or a network problem.
14. If Dynamic IP Addressing is enabled try “hard coding” the
printer IP address at the User Interface. Reset the printer, and
check for connectivity again with the “ping” command.

NOTE: When using lpr to print jobs it is possible to set the lpr port to a port
other than the default of 515. If this occurs, it will halt all lpr
printing but printing using other protocols would still work.

15. If all of the above troubleshooting fails, you may have a

malfunctioning Network Interface.

Page 17 - 4 Xerox Document Centre Network Installation & Troubleshooting Guide

NetWare Troubleshooting

Troubleshooting
Troubleshooting
NetWare troubleshooting steps

This procedure assumes that the printer is turned on and, connected

to a functioning network port with the correct cabling.

1. Obtain a Configuration Report page from your printer.

2. Press the Access ( ) button above the keypad.

3. A password entry field will appear. On the keypad enter 1111

or the current password then touch the Enter button on the
Touch Screen. The Touch Screen will be used for the
remainder of the data entry.

4. Press the Go to Tools button.

5. Press the Systems Settings button, then at the next screen,
press the Configuration Report button and wait for the next
screen.

6. Press the Print Configuration Report Now button.

7. Allow a minute for the Report to print.

Xerox Document Centre Network Installation & Troubleshooting Guide Page 17 - 5

 8. Review the NetWare Settings: area of the page and verify at
the User Interface these items:

Ethernet or Token Ring (depending on which is being used)

is ENABLED.

Frame Type matches the frame type of the Primary

fileserver.

Primary File Server (for NetWare 3.1X only) is set to the

name of the server that serves the print queue you have
assigned to the printer. Setting the Primary Server is
extremely important on large networks.

NDS Tree (for NetWare 4.X and 5.X NDS only) is set for the
correct NDS tree name.

NDS Context (for NetWare 4.X and 5.X NDS only) is set for
the correct NDS Context.

Print Server Name is set for the name selected for this
printer to act as a print server.

Print Server Password is set correctly for this print server.

9. Print out another Configuration Report page to verify the

items you modified were set and retained.
10. VERIFY that the NetWare print queue assigned to the printer
exists, is accepting jobs, and has a Print Server attached. If the
printer has not logged in, reboot the printer.

Page 17 - 6 Xerox Document Centre Network Installation & Troubleshooting Guide

Microsoft (NetBIOS/NetBEUI) Troubleshooting

Troubleshooting
Troubleshooting
NetBEUI Troubleshooting Steps

1. Obtain a Configuration Report page from your printer.

2. Press the Access ( ) button above the keypad.

3. A password entry field will appear. On the keypad enter 1111

or the current password then touch the Enter button on the
Touch Screen. The Touch Screen will be used for the
remainder of the data entry.
4. Press the Go to Tools button.

5. Press the Systems Settings button, then at the next screen,

press the Configuration Report button and wait for the next
screen.

6. Press the Print Configuration Report Now button.

7. Allow a minute for the report to print.

Xerox Document Centre Network Installation & Troubleshooting Guide Page 17 - 7

 8. Review the NetBIOS: area of the page and verify at the User
Interface these items:
NetBEUI Protocol is Enabled.
Interface is set to Ethernet / NetBEUI or Token Ring /
NetBEUI (depending on which is being used).
Host Name is set for the NetBEUI name selected for this
printer.
Printer Name is set for the name selected for this printer to
act as a print server.
WorkGroup: is set for the name of the desired NetBEUI
workgroup for this printer.
Number Connections is 8 or greater.
Connection Timeout is between 100 and 9999.

9. If any changes are made at the User Interface, exit the Tools
menu to reset the printer.

10. Print out another Configuration Report page to verify the

items you modified were set and retained.

Page 17 - 8 Xerox Document Centre Network Installation & Troubleshooting Guide

OS/2 Troubleshooting (TCP/IP)

Troubleshooting
Troubleshooting
OS/2 Troubleshooting Steps

1. Obtain a Configuration Report page from your printer.

2. Press the Access ( ) button above the keypad.

3. A password entry field will appear. On the keypad enter 1111

or the current password then touch the Enter button on the
Touch Screen. The Touch Screen will be used for the
remainder of the data entry.
4. Press the Go to Tools button.

5. Press the Systems Settings button, then at the next screen,

press the Configuration Report button and wait for the next
screen.

6. Press the Print Configuration Report Now button.

7. Allow a minute for the report to print.

8. For OS/2 printing only, VERIFY that [Link] is
running.

9. For OS/2 and WIN-OS/2 printing, VERIFY that

[Link] is running.

10. Verify you have applied all appropriate IBM Fixpacks,

APARs (see compatibility for required Fixpacks). If not, the
proper Fixpack must be applied.

11. Check ALL IP addresses and verify that you have set the
printers address correctly at the User Interface.

12. Go to a workstation and use the “ping” command to see if

your server responds. If the server does not respond, you may
have an addressing or network problem.

Xerox Document Centre Network Installation & Troubleshooting Guide Page 17 - 9

 13. Use the “ping” command to see if your printer responds. If the
printer does not respond, you may have an addressing or
network problem. Correct these conditions by checking and
resetting IP addresses or cabling and retry.

14. Use the “ping” command to see if your gateway responds. If

the gateway does not respond, you may have an addressing or
network problem. Correct these conditions by checking and
resetting IP addresses or cabling and retry.

15. Check your router, subnet (if applicable), and gateway

addresses. (Incorrect addressing can render your lpr/lpd
printing system unusable.)

Page 17 - 10 Xerox Document Centre Network Installation & Troubleshooting Guide

AppleTalk Troubleshooting

Troubleshooting
Troubleshooting
AppleTalk Troubleshooting Steps

This procedure assumes that the printer is turned on, and, connected
to a functioning network port with the correct cabling.

1. Obtain a Configuration Report page from your printer.

2. Press the Access ( ) button above the keypad.

3. A password entry field will appear. On the keypad enter 1111

or the current password then touch the Enter button on the
Touch Screen. The Touch Screen will be used for the
remainder of the data entry.

4. Press the Go to Tools button.

5. Press the Systems Settings button, then at the next screen,
press the Configuration Report button and wait for the next
screen.

6. Press the Print Configuration Report Now button.

7. Allow a minute for the Report to print.

Xerox Document Centre Network Installation & Troubleshooting Guide Page 17 - 11

 8. Review the AppleTalk Settings: area of the report and verify
at the these items through the Tools menu:

AppleTalk Protocol is Enabled.

AppleTalk Interface is set to Ethernet.

AppleTalk Name is set for the name selected for this printer
to act as a print server and that the entry is spelled correctly.

AppleTalk Zone is set for the zone selected for this printer
and that the entry is spelled correctly.

9. Go to a workstation and VERIFY that the printer is visible in

the Chooser.

Page 17 - 12 Xerox Document Centre Network Installation & Troubleshooting Guide

Banyan VINES Troubleshooting

Troubleshooting
Troubleshooting
This procedure assumes that the printer is turned on and connected
to a functioning network port with the correct cabling.

1. Obtain a Configuration Report page from your printer.

2. Press the Access ( ) button above the keypad.

3. A password entry field will appear. On the keypad enter 1111
or the current password then touch the Enter button on the
Touch Screen. The Touch Screen will be used for the
remainder of the data entry.

4. Press the Go to Tools button.

5. Press the Systems Settings button, then at the next screen,

press the Configuration Report button and wait for the next
screen.

6. Press the Print Configuration Report Now button.

7. Allow a minute for the report to print.

8. Review the Banyan VINES settings.

9. User Name/PCPRINT Destination entered at the UI should

match the User Name and the PCPRINT Streetalk (ST) name
created at the Server.
10. The User Password entered at the UI should match the
Password entered for the User created at the Server.

Xerox Document Centre Network Installation & Troubleshooting Guide Page 17 - 13

 11. The Print Service name entered at the UI should match the
name of the Print Service created at the Server.

12. PCPRINT is the Destination configured for the Print Service

at the Server.

13. If any changes are made at the User Interface the printer will
reset.

14. Allow the printer approximately seven minutes to reboot.

15. Print out another Configuration Report page to verify the

items you modified were set and retained.

16. Consult the table below for troubleshooting suggestions.

Printer busy Job reached the Check steps 3,4,5 above are
top of the queue and cannot Correct. Check the PC port
print. setup with the SETPRINT
command.

Paper Format NA Job reached the top of the

queue and an attempt to match
the job format failed. Change
either the jobs format or the
format of the destination
printer to print the job.

Rejected Job is corrupted, or an internal

occurred. Check or reinstall
print drivers.

Cancelled Job was removed from the

queue. The queue configured
timeout expired. Check queue
configuration.

Page 17 - 14 Xerox Document Centre Network Installation & Troubleshooting Guide

OfficeTrac Network Accounting

OfficeTrac Network
Accounting
Overview

Equitrac Corporations OfficeTrac software provides the ability to

control access to, and monitor up to twenty (20) networked
Document Centres for the following functions:

Copying
Printing
Faxing
Scanning

With OfficeTrac you may set up user accounts, keep data on usage
patterns, and track office expenses effectively using a single tool.
Feature-rich standard reports and available custom reports, are
combined with powerful data export to make OfficeTrac a complete
asset management solution.

Xerox Document Centre Network Installation & Troubleshooting Guide Page 18 - 1

 The Equitrac OfficeTrac application communicates with the
Document Centre Web Server (Internet Services) to configure, and
retrieve information from your Document Centre.

This procedure assumes that your OfficeTrac server has already

been installed, your Document Centre has had the required upgrade
installed, and is properly connected to your network. It also assumes
that the administrator has performed a site setup in OfficeTrac for
the Document Centre. Details for performing a Site Setup are
contained in your OfficeTrac documentation.

Page 18 - 2 Xerox Document Centre Network Installation & Troubleshooting Guide

 Before You Start

OfficeTrac Network
Accounting
NOTE: Your Document Centre now has DHCP, LPR, and NetBIOS over
the IP protocol enabled by default. If your DHCP server will
provide host name, IP address, Gateway address, and Subnet Mask,
the Document Centre TCP/IP information will be configured on
initial boot.

Your printer and your OfficeTrac server must be connected to a

network which has the TCP/IP protocol enabled and all TCP/IP

OfficeTrac Network
information such as hostname, Default Gateway and Broadcast
address have been set.

Accounting
Your Document Centre and OfficeTrac server should be assigned
TCP/IP addresses and the HTTP protocol must have been enabled at
your Document Centre. If necessary, refer to the Internet Services
Quick Install Card to configure your Document Centre in this
manner.

If Dynamic TCP/IP addressing must be used, be sure to set lease

times long enough to allow for normal maintenenace shutdowns. If
your Document Centre appears to have stopped communicating
with the OfficeTrac server when Dynamic Addressing is in use,
check the TCP/IP settings to be sure they have not changed.

As a quick test to verify all the requirements have been met, start the
Web Browser from your OfficeTrac server and enter the IP address
of the Document Centre to see if you can communicate with it using
the HTTP protocol. If the Browser connects and you can see the
“Home Page” proceed to the next section entitled Go to the printer
and...

Xerox Document Centre Network Installation & Troubleshooting Guide Page 18 - 3

 Go to the printer and...

1. Enter the Tools pathway

a) Press the Access ( ) button.
b) On the keypad enter 1111 or the current password. Press
the Enter button when finished.
c) Press the Go to Tools button.
d) The Touch Screen will be used for the remainder of the
data entry.
2. Enter the Access and Accounting menus
a) Press the Access and Accounting button.
b) Press the Authentication Mode button.
3. Enable Network Accounting
a) Press the Network Accounting button.
b) Press Save to retain the settings and continue.

Page 18 - 4 Xerox Document Centre Network Installation & Troubleshooting Guide

 4. Perform the Network Accounting Setup

OfficeTrac Network
a) Press the Network Accounting Setup button.

Accounting
b) Press the Enabled button.
c) Press the Save button to retain the settings.
d) Press the Exit Tools button.
5. Verify Accounting is enabled
a) Press the Job Status button on the front panel then press
the Features button.
b) The Touch Panel should display a screen with two

OfficeTrac Network
buttons. One is the User ID button and the other is the

Accounting
Account ID button. This indicates the system has
enabled accounting successfully.

Go to the OfficeTrac server and...

1. Activate the Document Centre Site Setup

a) Open the Terminal Status screen. Verify that the
Document Centre is displayed as dcsOnLine.
Troubleshooting information is contained in the
OfficeTrac Administrators documentation.
2. Proceed to the next section of this procedure called Go to the
workstations and...

Xerox Document Centre Network Installation & Troubleshooting Guide Page 18 - 5

 Go to the workstation and...

1. Install Print drivers (If print drivers have not already been
installed, use the CentreWare Network Services CD-ROM
to install print drivers. Details for this are found in the
document supplied with your printer entitled CentreWare
Network Services Guide) Workstations with existing
Document Centre drivers must be upgraded to the new
drivers to allow for printing when Network Accounting is
enabled.
2. Enable Accounting in the print driver
a) At your Windows 95/98/NT 4.0 desktop, click the Start
button and select Settings.
b) From the cascade menu select Printers.
c) Select a printer with the right mouse button.
d) Select the Properties entry in the cascade menu.
e) Select the User Preferences tab on the Properties
dialog.
f) Click the Enable Accounting checkbox.
g) If you do not want users to have to enter their User and
Account ID each time they print, select the Save
Accounting Codes checkbox.
h) If desired you may also select the Conceal User ID and
Conceal Account ID checkboxes to have the asterisk (*)
character echoed when this information is entered.
i) When finished making selections, click OK to close the
driver and save the settings.

Page 18 - 6 Xerox Document Centre Network Installation & Troubleshooting Guide

 3. Test the accounting function of the driver

OfficeTrac Network
a) Open an application and print a job. Verify that you are

Accounting
presented with the User ID and Accounting ID screen.
b) Enter a valid User and Accounting ID and click OK (If
you selected Save Accounting Codes it will only
necessary to enter this information the first time the
driver is used).
c) If your print job does not print, try to copy a job at the
Document Centre using the same Account and User ID.
If the copy job completes then the Account and User ID
are valid.

OfficeTrac Network
d) It may be necessary to check the OfficeTrac server

Accounting
configuration to verify the proper User ID and Account
ID.
e) Repeat this Go to the workstation and... procedure for
each workstation on the network that will print to the
printer.

Xerox Document Centre Network Installation & Troubleshooting Guide Page 18 - 7

OfficeTrac Troubleshooting

To be sure the Document Centre has had the Network Accounting

option installed and enabled, start a Web Browser from your
OfficeTrac server and enter the IP address of the Document Centre.

NOTE: If you are not able to reach the printer, verify all TCP/IP
information by printing a configuration sheet.

At the Document Centre ”Home Page” select the Services button.

Verify that on the Job Submission screen, there are entries for
Login ID and Account ID. This will indicate that accounting has
been enabled.

The OfficeTrac server software contains some troubleshooting tools

that are useful to diagnose problems that may be present at the
OfficeTrac server. These tools can be used to correct configuration
or communication problems that will prevent your document Centre
from reporting accounting data.

For detailed information on these tools, consult your OfficeTrac

documentation.

For general product and feature information visit their website at:

[Link]

Page 18 - 8 Xerox Document Centre Network Installation & Troubleshooting Guide

Faxing with RightFAX

Overview

The RightFax Fax Server provides the ability to fax paper

documents from your Document Centre as well as modify, forward,
and distribute electronic copies of documents to other Fax devices
or to user workstations. Feature-rich client utilities combined with
powerful enterprise management applications make RightFax and

Faxing with RightFAX

the Xerox Document Centre a complete paper to digital document
solution for fax communication.

This procedure assumes the following:

• Your RightFax server has already been installed.
• Your Document Centre is installed on your network as a
printer, and your Document Centre has the fax option installed
that will allow it to send fax documents to a fax repository
(destination directory).
• You want to send faxes by FTP (File Transfer Protocol) using
the TCP/IP protocol or by NCP(IPX) to the repository.

If you want your Document Centre to send fax documents to a

Novell NetWare server Fax Repository, refer to the next section of
this document entitled RightFax Installation for IPX/SPX.

Xerox Document Centre Network Installation & Troubleshooting Guide Page 19 - 1

RightFAX Installation for FTP

Before You Start

NOTE: Your Document Centre now has DHCP, LPR, and NetBIOS over
the IP protocol enabled by default. If your DHCP server will
provide host name, IP address, Gateway address, and Subnet Mask,
the Document Centre TCP/IP information will be configured on
initial boot.

Your Document Centre and your RightFax server must be

connected to a network which has the TCP/IP protocol enabled.
Additionally, record TCP/IP information such as Hostname,
TCP/IP Address, and Default Gateway for both the RightFax server
and your Document Centre.

It is strongly recommended your RightFax server is assigned a

static IP address. If necessary, refer to the Static (Manual)
TCP/IP Addressing Quick Install Card contained in this card set
to configure your Document Centre in this manner.

Dynamic IP Addressing may be used for the RightFax server

provided the DHCP server has been configured with sufficient lease
time so that the RightFax server normal maintenence and service
down times will not result in a change in TCP/IP address.

An account must be created on the server to which the Document

Centre will FTP the fax documents that has sufficient rights or
permissions to allow the Document Centre to read files, write files,
delete files, and create new directories. Anonymous FTP logins will
not allow these rights. Record the login name, home directory, and
password of this account for use during this procedure.

Proceed to the next section entitled Go to the Document Centre

and...

Page 19 - 2 Xerox Document Centre Network Installation & Troubleshooting Guide

 Go to the Document Centre and...

4. Enter the Tools pathway

Faxing with
a) Press the Access ( ) button on the front panel.

RightFAX
b) On the keypad enter 1111 or the current password. Press
the Enter button when finished. The Touch Screen will
be used for the remainder of the data entry.
c) Press the Go to Tools button.
5. Enter the Fax Repository Settings menu
a) Press the More button until you see the Fax Repository
Settings button appear on the touch screen (the number
of times required to press the More button changes
depending on which options are installed on your
Document Centre).
b) Press the Fax Repository Settings button.
c) Select the FTP button.
6. Set the login name used by your Document Centre to
connect to the fax repository

Faxing with RightFAX

a) Press the Login button and the Login Name screen will
appear.
b) Press the Login Name button.

Xerox Document Centre Network Installation & Troubleshooting Guide Page 19 - 3

 c) Use the touch screen keyboard to enter the login name
for the account created for the Document Centre.
(observe case sensitivity)
d) Press Save to retain the settings.
7. Set the password used by your Document Centre to
connect to the Fax Repository
a) Press the Password button and the Password screen will
appear.
b) Press the Password button.
c) Use the Touch Screen keyboard to enter the password for
the account created for the Document Centre. (observe
case sensitivity)
d) Press Save to retain the settings.
e) Press Save again to be returned to the Fax Repository
Settings screen.
8. Set the path for the Fax Repository
a) Press the Path button.
b) The Path screen will appear. Press the Path button.
c) Use the Touch Screen keyboard to enter the path to the
Fax Repository created for the Document Centre
(observe case sensitivity).
d) Press Save again to be returned to the Fax Repository
Settings screen.
9. Set the server address to which fax documents will be
sent
a) Press the Server button.
b) Press the soft buttons on the Touch Screen one at a time
for each octet of the server TCP/IP address and enter the
numbers from the keypad. When finished press the Save
button. You will be returned to the Fax Repository
Settings screen.
c) Press the Exit Tools button.

Page 19 - 4 Xerox Document Centre Network Installation & Troubleshooting Guide

 Go to the RightFAX server and...

1. Set the RightFax server options for receiving Document

Centre fax documents (Refer to the documentation

Faxing with
RightFAX
provided with your RightFAX server).
a) Open the WorkServer Control Panel.
b) Select the appropriate WorkServer then select Xerox
Configuration.
c) Enable the Xerox DCS Interface.
d) Add the path and home directory of the Fax Repository
that will be monitored by the RightFax server.
e) Close the WorkServer Control Panel.
f) Open Enterprise Fax Manager.
g) Create a Mailbox for the Document Centre (Walkup,
Anonymous or Default).
2. Prepare for print driver installation
a) From the documentation package supplied with your
printer, retrieve the CentreWare Network Services CD-
ROM and the document entitled CentreWare Network

Faxing with RightFAX

Services Guide. Proceed to the next section of this pro-
cedure called Go to a Workstation and...

Go to the workstation and...

1. Install the new upgraded CentreWare print drivers

a) Use the CentreWare Network Services CD-ROM and
the the instructions in the document entitled
CentreWare Network Services Guide to install the
print driver for your operating system.
b) Test your installation by opening an application and
print a test fax document and verify its receipt.

If your fax document does not reach its destination refer to the
troubleshooting information in the RightFax documentation.

Xerox Document Centre Network Installation & Troubleshooting Guide Page 19 - 5

RightFAX Installation for IPX/SPX

Before You Start

Your Document Centre and your RightFax server must be

connected to a network which has the Novell NetWare server which
contains the Fax Repository.

An account must be created on the NetWare server to which the

Document Centre will send the fax documents. This account must
have sufficient rights or permissions to allow the Document Centre
to read files, write files, delete files, and create new directories.
Record the NDS Tree (if applicable), Context (if applicable) login
name, Server Volume, home directory, and password of this
account for use during this procedure.

Proceed to the next section entitled Go to the Document Centre

and...

Page 19 - 6 Xerox Document Centre Network Installation & Troubleshooting Guide

 Go to the Document Centre and...

1. Enter the Tools pathway

a) Press the Access ( ) button on the front panel.

Faxing with
RightFAX
b) On the keypad enter 1111 or the current password. Press
the Enter button when finished. The Touch Screen will
be used for the remainder of the data entry.
c) Press the Go to Tools button.
2. Enter the Fax Repository Settings menu
a) Press the More button until you see the Fax Repository
Settings button appear on the touch screen (the number
of times required to press the More button changes
depending on which options are installed on your
Document Centre).
b) Press the Fax Repository Settings button.
c) Select the NetWare button.
3. Set the login name used by your Document Centre to
connect to the Fax Repository
a) Press the Login button and the Login Name screen will

Faxing with RightFAX

appear.
b) Press the Login Name button and use the touch screen
keyboard to enter the login name for the account created.
c) Press Save to retain the settings and continue.
4. Set the password used by your Document Centre to
connect to the fax repository
a) Press the Password button and the Password screen will
appear.
b) Press the Password button and use the touch screen
keyboard to enter the password for the account created
for the Document Centre. (observe case sensitivity)
c) Press Save to retain the settings and continue.
d) Press Save again to be returned to the Fax Repository
Settings screen.

Xerox Document Centre Network Installation & Troubleshooting Guide Page 19 - 7

 5. Set the path for the Fax Repository
a) Press the Path button.
b) The Path screen will appear. Press the Path button and
use the touch screen keyboard to enter the path to the fax
repository created for the Document Centre. (observe
case sensitivity)
c) Press Save again to be returned to the Fax Repository
Settings screen.
6. Set the server name and volume to which fax documents
will be sent
a) Press the Server and Volume button.
b) Press the Server Name button and use the touch screen
keyboard to enter the server name for the account
created for the Document Centre. (observe case
sensitivity). When finished press the Save button.
c) Press the Server Volume button and use the touch
screen keyboard to enter the volume name for the
account created for the Document Centre. (observe case
sensitivity). When finished press the Save button.
d) You will be returned to the Fax Repository Settings
screen.
7. Configure the NDS settings for the fax repository (skip
this step if you are not connecting to an NDS server)
a) Press the NDS Settings button.
b) Press the NDS Context button and use the touch screen
keyboard to enter the NDS Context for the account
created for the Document Centre (observe case
sensitivity). When finished press the Save button.
c) Press the NDS Tree button and use the touch screen
keyboard to enter the NDS Tree for the account created
for the Document Centre (observe case sensitivity).
When finished press the Save button.
d) Press the Exit Tools button.

Page 19 - 8 Xerox Document Centre Network Installation & Troubleshooting Guide

 Go to the RightFax server and...

1. Set the RightFax server options for receiving Document

Centre fax documents (details for these procedures are

Faxing with
RightFAX
available in the documentation provided with your RightFax
server)
a) Enable Xerox DCS transactions.
b) Add the path and home directory of the Fax Repository
that will be monitored by the RightFax server.
c) From the documentation package supplied with your
printer, retrieve the CentreWare Network Services CD-
ROM and the document entitled CentreWare Network
Services Guide. Proceed to the next section of this pro-
cedure called Go to a Workstation and...

Go to the workstation and...

1. Install the new upgraded CentreWare print drivers

a) Use the CentreWare Network Services CD-ROM and
the the instructions in the document entitled
CentreWare Network Services Guide to install the

Faxing with RightFAX

print driver for your operating system.
b) Test your installation by opening an application and
print a test fax document and verify its receipt.

If your fax document does not reach its destination refer to the
troubleshooting information in the RightFax documentation.

Xerox Document Centre Network Installation & Troubleshooting Guide Page 19 - 9

RightFAX Troubleshooting

TCP/IP (FTP) Troubleshooting

1. Fax a document from the Document Centre. Observe the fax

repository directory to watch for documents that have been
faxed. If documents are able to reach this directory, the
RightFAX server should be checked to make sure the
Workserver is configured to Enable DCS Interface and the
path for the repository is set correctly. Consult the RightFAX
documentation for details on how to configure the
Workserver.
2. Verify that the TCP/IP information configured at the
Document Centre is correct.
3. Verify that FTP is configured as the filing protocol in the
Fax Repository Settings screen of the Document Centre
Tools pathway.
4. Verify that the Login and Password shown in the Fax
Repository Settings screen of the Document Centre Tools
pathway are correct (these are CASE SENSITIVE).
5. Verify that the Path entry is correct in the Fax Repository
Settings screen of the Document Centre Tools pathway
6. At the RightFAX server, verify that the user Login name and
password created for the Document Centre are correct and
have sufficient rights (permissions) to write files, and create
directories in the fax repository. Be aware that the default
settings for the (IIS) Internet Information Server FTP server
do not allow write permission. You may check this in the
FTP server Properties dialog.
7. Test the server settings with an FTP program. Connect to the
server TCP/IP address and login with the Login Name and
Password that was set for the Document Centre. Verify that
you are in the path directory that was configured.
8. Create a directory. If you can create a directory, then the
account has sufficient permissions to fax documents to that
directory. If you cannot create a directory, adjust the
permissions for the account.

Page 19 - 10 Xerox Document Centre Network Installation & Troubleshooting Guide

 NetWare (IPX/SPX) Troubleshooting

1. Fax a document from the Document Centre. Observe the fax

repository directory to watch for documents that have been

Faxing with
RightFAX
faxed. If documents are able to reach this directory, the
RightFAX server should be checked to make sure the
Workserver is configured to Enable DCS Interface and the
path for the repository is set correctly. Consult the RightFAX
documentation for details on how to configure the
Workserver.
2. Verify that NetWare is set in the Fax Repository Settings
screen of the Document Centre Tools pathway.
3. Verify that the Login and Password shown in the Fax
Repository Settings screen of the Document Centre Tools
pathway are correct (these are CASE SENSITIVE).
4. Verify that the Path entry is correct in the Fax Repository
Settings screen of the Document Centre Tools pathway.
5. Verify that the Server Name entry is correct in the Server
and Volume screen of the Document Centre Tools pathway.
6. Verify that the Server Volume entry is correct in the Server
and Volume screen of the Document Centre Tools pathway.

Faxing with RightFAX

7. For NetWare 4.X, 5.X ONLY, verify that the NDS Context
entry is correct in the NDS Settings screen of the Document
Centre Tools pathway.
8. For NetWare 4.X, 5.X ONLY, verify that the NDS Tree entry
is correct in the NDS Settings screen of the Document Centre
Tools pathway.
9. From a workstation on the network, login to the fax repository
server with the Login Name and Password specified for your
Document Centre. Verify that you are in the correct directory
and if not, modify the user settings with SYSCON or
NWADMIN to include the correct volume, path, and
directory.
10. Create a directory in the path. If you cannot create a
directory, modify the user settings with SYSCON or
NWADMIN to grant rights to the correct volume, path, and
directory.

Xerox Document Centre Network Installation & Troubleshooting Guide Page 19 - 11

Page 19 - 12 Xerox Document Centre Network Installation & Troubleshooting Guide
Scan Setup without CentreWare

Introduction

Xerox brings the versatility of network scanning to your

workstation. By combining the power of the Xerox Document
Centre, CentreWare Internet Services, and third-party applications,
Xerox provides a network scanning solution for all scanning users.

After the optional Scanning Services kit is installed on the Xerox

Document Centre , you can select scanning features, scan
documents, and transfer them to a file server. The document can
then be accessed from your workstation or shared with other users
connected to the network, if desired. The document can be opened
by any software application that can view or edit TIFF files. For
example, Visioneer PaperPort, which is included on a CD ROM
with your Document Centre when you purchase the Scanning
Services option can view and edit TIFF files.

The scanned images can also be imported into TextBridge Pro for
Optical Character Recognition (OCR) processing. Scan Setup without
CentreWare

Xerox Document Centre Network Installation & Troubleshooting Guide Page 20 - 1

Terminology used in this Chapter

Document Repository A Document Repository is a filing directory where TIFF files

are stored. Typically, this will be located on a NetWare server
or FTP (File Transfer Protocol) server.
Scan Template A Scan Template controls the features applied to the scanned
document as well as the Filing Policy and repository location.
Template Pool The Template Pool is the central location on a server where
scan templates created with Xerox’s CentreWare Scanning
Services are stored.
Filing Policy The Filing Policy specifies the method used to store the TIFF
images in the document repository. There are several options:

• Overwrite
• Append
• New Exact
• New Auto Generate
Output Image Format • TIFF
• Multi-Page TIFF

Page 20 - 2 Xerox Document Centre Network Installation & Troubleshooting Guide

Who Should Use This Guide

Scan Setup without

This chapter is a companion to the Network Scanning Services

CentreWare
Guide and is intended to be used by System Administrators who are
setting up network scanning without using CentreWare Network
Scanning Services. CentreWare Network Scanning Services is
intended for use on Windows based workstations.

There are two other options for setting up scanning services:

• Setting up Native Scanning

• Setting up Scanning Using CentreWare Internet Services

Both of these set up options require the use of procedures in this

guide. For Setting up Scanning Using CentreWare Internet
Services, you will need to complete some processes here, and then
refer to the Internet Services Guide to complete the set up. All of
the procedures for setting up Native Scanning are included here.

Whether you are setting up Native Scanning or Scanning Using

CentreWare Internet Services, there are two options for file transfer.
They are:

• Setting Up Scanning - NetWare (NCP)

• Setting Up Scanning - FTP (File Transfer Protocol)

Procedures for both of these file transfer options are contained in

this guide.

NOTE If you will be using Xerox’s CentreWare Network Scanning

Services to set up scanning on the Document Centre, refer to the
Network Scanning Services Guide guide now.
Scan Setup without
CentreWare
To use the procedures in this guide effectively, you must have
experience working in a network environment. You must also have
access to the network and possess Supervisor (Administrator) rights.
You may also require documentation provided by network and
client workstation vendors.

Xerox Document Centre Network Installation & Troubleshooting Guide Page 20 - 3

What to Do Next

To complete the setup of the Document Centre and your network to

enable scanning, perform the following steps.

1. Review the information in the Scanning Overview section of

this chapter. Read the entire overview, including the Overview
of Repositories.
2. Refer to the appropriate section of this guide. Choose from:
• Set Up Scanning - NetWare. NCP (NetWare Core Proto-
col) is available for Ethernet and Token Ring filing to a Net-
Ware server.
• Set Up Scanning - FTP (File Transfer Protocol). FTP is
available for Ethernet and Token Ring (if installed) and
requires an FTP server running on a server or a workstation.

3. OPTIONAL: If you are using Xerox CentreWare Internet

Services to perform network scanning, refer to the Internet
Services Guide.

Page 20 - 4 Xerox Document Centre Network Installation & Troubleshooting Guide

Scanning Overview

Scan Setup without

Scanning a document has traditionally involved a dedicated scanner

CentreWare
attached to a single PC. In this environment, a single user at the PC
has access to the scanner. Other users cannot scan documents
without interrupting the person using the scanner and PC. This is
inconvenient and inefficient.

Traditional Scanning

Scan Setup without

CentreWare

Xerox Document Centre Network Installation & Troubleshooting Guide Page 20 - 5

 Scanning with the Document Centre

Using the Document Centre, multiple users can scan and store
documents without multiple scanning devices. Using the power of
the local area network, multiple users can access the scanner and use
it to scan their documents.

Scanning with the Document Centre is accomplished through the

use of a file server. The file server is used as a temporary storage
location for the scanned document file. After scanning and storage
on the file server, the file can be manually retrieved by a user at a
network workstation.

NOTE Automatic retrieval of the scanned document to a workstation is

possible using Xerox’s CentreWare Network Scanning Services.
Refer to the Network Scanning Services Guide for more
information.

A “dedicated file server” is not required. The Document Centre can

store documents on an existing file server.

Page 20 - 6 Xerox Document Centre Network Installation & Troubleshooting Guide

 To perform network scanning, the Document Centre is installed on
a local area network. The protocol of the local area network must be
NetWare SPX/IPX or TCP/IP. For the user to retrieve the scanned

Scan Setup without

document file, it must be transferred to a file server. The scanning

CentreWare
and filing of the document are controlled by a scanning component
called a scan template.

Scan Templates
The scan template is essentially a job ticket for the scanned job. The
template is user-programmable, and contains parameters for the
scanned document. The user can program parameters such as one-
sided or two-sided scanning, scanned image size, and the location on
the file server where the file will be stored.

The Default Template

A default scan template ([Link]) is created during the

installation of the scanning option and is stored on the Document
Centre. It is available for all scanning installations.

It is selected at the Document Centre Control Panel Touch Screen to

begin the scanning process.

NOTE The Native scanning installations described in this guide provide

only the [Link] template for all scanning users.

In this environment, additional scan templates can easily be created

using only Xerox’s CentreWare Internet Services, or the
CentreWare Template Utility. You MUST refer to the Internet
Services Guide to create templates with Internet Services, or the
Network Scanning Services Guide to use the CentreWare
Template Utility.
Scan Setup without
CentreWare

Xerox Document Centre Network Installation & Troubleshooting Guide Page 20 - 7

The Scanning Process

Under the control of the instructions in the scan template, the Xerox
Document Centre can scan hard copy documents and create
electronic Tagged Image File Format (TIFF) files.

Using the filing information that is contained in the template, the

TIFF file or files are transferred to a document repository on the file
server. The document repository is simply a directory on the file
server.

All pages of a multi-page document are scanned prior to the job

being sent to the document repository.

Document Centre Client Workstation

File Server
Scan

Visioneer
Repositories PaperPort

TIFF

File

Scanning Process

After the scanned document files are sent to the file server, the user
can retrieve the files from a network workstation.

The three main steps involved in scanning a job are:

1. Scan a hard copy document at the Document Centre.

Select a scan template from the Control Panel Touch Screen and
scan the hard copy document at the Document Centre. Scan
templates define the Directory and the Document Folder on the
server where the scanned file will be stored.
2. The scanned files are sent to a specified location on the file
server.

Page 20 - 8 Xerox Document Centre Network Installation & Troubleshooting Guide

 After pages have been scanned and converted to TIFF 6.0 files,
the Document Centre logs into an account on the file server and
stores the TIFF files in a specific directory (the document

Scan Setup without

repository) on the file server. As with any user account, access

CentreWare
to the file server is controlled by a user name and password.
To name and store the TIFF files, a numbering scheme (such as
[Link], [Link], [Link]) is applied to each
file. The Document Centre then logs out of the server.

NOTE During the transfer of the TIFF file in a NetWare environment, the
Document Centre will be already logged in under one license as a
printer, and will log in again to transfer the file. After transfer
occurs, the Document Centre logs out, making the second user
license available again. While available to other users, the second
connection is maintained at the NetWare file server as “Not logged
in”. This happens during every scan job. If a license is not available,
the file transfer will fail and the Document Centre will not retry the
operation. If this occurs, the scan job will have to be run again when
a license becomes available.

NOTE The method used at a workstation to access the document

repository and the method used at the Document Centre to send the
documents are independent. For instance, the Document Centre
may file the TIFF images using FTP (File Transfer Protocol) to an
NT Server; while the workstation may retrieve the images using
NetBIOS/NetBEUI.

Scan Setup without

CentreWare

Xerox Document Centre Network Installation & Troubleshooting Guide Page 20 - 9

 3. A user retrieves the TIFF files.
The user manually retrieves the TIFF files and can then
manipulate the electronic file as desired. For example, Visioneer
PaperPort, which is included on the Scanning Services option
can view and edit TIFF files.
PaperPort has an intuitive interface that enables you to annotate,
organise, file, and locate scanned documents. Using PaperPort
links, you can transfer documents from the PaperPort desktop to
other applications and devices installed on your workstation.

Page 20 - 10 Xerox Document Centre Network Installation & Troubleshooting Guide

Overview of Repositories

Scan Setup without

CentreWare
NOTE: Repositories may only be created with CentreWare Internet
Services through your Web Browser. For details on how to use
Interent Services to create Templates and Repositories, refer to the
document supplied with your Document Centre entitled Internet
Services Guide.

As explained below, there are two different types of repositories

available on the file server, Public Repositories and Private
Repositories.

Public Repositories

Public repositories can be selected by all users as the destination for

their scanned files.

The scan template for a public repository includes the name and the
password required for access to the repository.

When this scan template is selected at the Document Centre, the

name and password will not have to be entered because the name
and password are already contained in the scan template. Be sure to
read the Repository Filing Policy information on the next page. The
Overwrite Filing Policy allows previously scanned jobs in the
directory to be overwritten. This might be an inappropriate Filing
Policy choice for a public repository.

Scan Setup without

CentreWare

Xerox Document Centre Network Installation & Troubleshooting Guide Page 20 - 11

 Private Repositories

Private repositories require a name and password that is different

from the name and password that the Document Centre uses to
access the public repositories. The appropriate name and password
must be entered at the Document Centre when the scan template is
selected, or the scanning operation will fail. This prevents
unauthorised use of private repositories as the destination for
scanned files.

NOTE The appropriate name may also be preset in the scan template when
it is originally created. When a scan template is selected that
already has the appropriate name, only the correct password must
be entered at the Document Centre.

Page 20 - 12 Xerox Document Centre Network Installation & Troubleshooting Guide

 Repository Filing Policy

Scan Setup without

NOTE: Filing Policies are only supported when scan templates are created

CentreWare
with CentreWare Internet Services through your Web Browser. For
details on how to use Interent Services to create Templates and filig
policies, refer to the document supplied with your Document
Centre entitled Internet Services Guide.

The Filing Policy specifies the method used to store the TIFF
images in the document repository. There are several options:

• The Overwrite Filing Policy deletes any TIFF files stored in

the document repository before sending the newly scanned
files for storage. All overwritten files are lost, but since the
files are overwritten, disk space is conserved.
• The Append Filing Policy does not delete existing files.
Newly scanned files are added to existing files in the document
repository. It is recommended that you delete old files on a
regular basis in order to conserve server space.
• The New Exact Filing Policy checks to see if any files already
exist in the document repository. If there are no files in the
repository, the newly scanned files are sent to it. If there are
files stored in the repository, the scan job is aborted.
• The New Auto Generate Filing Policy creates a new directory
structure, based on the time and date of creation, into which the
TIFF images are filed. While this may seem like the safest Fil-
ing Policy choice, keep in mind that it also requires more disk
space than the Overwrite Filing policy.

Scan Setup without

CentreWare

Xerox Document Centre Network Installation & Troubleshooting Guide Page 20 - 13

 Output Image Quality

• Multi-Page TIFF can be enabled using Xerox CentreWare

Internet Services. When Multi-Page TIFF is enabled, a single
TIFF file will be created for a multi-page document. This sin-
gle TIFF file will contain all the pages of the document.
An .XSM folder is not created when scanning in the Multi-
Page TIFF mode. A single TIFF file and a log file (.xst) are
stored in the repository for each multi-page document that is
scanned.

CAUTION Not all applications will accept the Multi-Page TIFF format.
Applications that do not support Multi-Page TIFFs will typically
import and display only the first page of the document.

Repository Locking

More than one Document Centre can log into a file server and
transfer a file to the same document repository, but not at the same
time.

When one Document Centre logs in to transfer a file, the document

repository is locked. Another Document Centre cannot transfer a
file to the repository. This prevents possible corruption of the files.

Page 20 - 14 Xerox Document Centre Network Installation & Troubleshooting Guide

 Multiple Logins

Scan Setup without

More than one Document Centre can transfer files to different
repositories in the same file server at the same time. This is similar

CentreWare
to more than one user logging into a file server at the same time to
transfer files to different directories.

Existing Accounts

A Document Centre can use an existing user account if the account

is enabled for multiple logins. The account for the scanner is no
different from a user account. It is a user account!

Logging in to Multiple File Servers

The same Document Centre can log into more than one file server
and transfer a file to a document repository, but not at the same time.

This is similar to a user logging into more than one file server. The
scanner requires accounts in all file servers that it needs to access.

Scan Setup without

CentreWare

Xerox Document Centre Network Installation & Troubleshooting Guide Page 20 - 15

Page 20 - 16 Xerox Document Centre Network Installation & Troubleshooting Guide
Set Up Scanning - NetWare

Scan Setup without

CentreWare
Before You Start

Prior to starting the installation procedure, perform the following

steps:

1. Ensure that the Document Centre is connected, configured, and

operating correctly as a printer.
2. Use the SYSCON utility for NetWare 3.x, or NWADMIN for
NetWare 4.x to create a user account on the file server for the
scanner.
3. Create a directory on the file server to be used as a repository for
scanned files. Give the scanner user account all access rights to
this directory, except supervisor. The repository name cannot
exceed 8 characters.

NOTE Refer to the NetWare documentation for additional information, if

needed.

When a document is scanned, the Document Centre logs into the

Scan Setup without
scanner user account with the user name and password, transfers
the file to the repository in the server, and then logs out. CentreWare

NOTE The Document Centre supports TIFF File Formats.

Xerox Document Centre Network Installation & Troubleshooting Guide Page 20 - 17

Set Up Options

There are two procedures that can be used to successfully set up

scanning. Read the information below and choose the procedure
that you will use to complete the installation:

• Set Up Scanning
To complete the native implementation of scanning for your
NetWare environment, go to the section of this chapter titled Set
Up Scanning now.
• Use Xerox CentreWare Internet Services

Xerox’s CentreWare Internet Services is accessed through the

embedded HTTP server on the Document Centre that allows
System Administrators and users to configure scan settings.
This is accomplished by using an Internet browser such as
NetScape (version 3.x or later) or Microsoft Internet Explorer
(version 4.x or later).

Using Internet Services, you can:

• Create new scan templates

• Update existing scan templates
• Modify scan configurations (including document repository
locations), enable and disable Confirmation Sheets, and
change Filing Protocols.
• Enable Multi-Page TIFF, which will create a single TIFF file
for a multi-page document, instead of one TIFF file for each
page
Output Image Quality

• Multi-Page TIFF can be enabled using Xerox CentreWare

Internet Services. When Multi-Page TIFF is enabled, a sin-
gle TIFF file will be created for a multi-page document.
This single TIFF file will contain all the pages of the docu-
ment. An .XSM folder is not created when scanning in the
Multi-Page TIFF mode. A single TIFF file and a log file
(.xst) are stored in the repository for each multi-page docu-
ment that is scanned.

Page 20 - 18 Xerox Document Centre Network Installation & Troubleshooting Guide

 CAUTION Not all applications will accept the Multi-Page TIFF format.
Applications that do not support Multi-Page TIFFs will typically
import and display only the first page of the document.

Scan Setup without

CentreWare
If you will be using CentreWare Internet Services to complete
the installation, perform these steps.
A. Refer to the chapter entitled Internet Services in this
document.
B. Follow the instructions located in the section of this chapter
entitled Set up Scanning.
C. Finally, refer to the section entitled Scanning Documents of
the Internet Services Guide, and follow the instructions
there.

Scan Setup without

CentreWare

Xerox Document Centre Network Installation & Troubleshooting Guide Page 20 - 19

General Installation Requirements

Item Purpose Provided

by
Document Centre Scanning Ser- This kit must be installed before Xerox
vices kit proceeding with the installation steps in
this chapter.
Scan User Name When a document is scanned, the Docu- Customer
ment Centre logs in to the user account
with the user name and password, transfers
the file to the server, and then logs out.
Scan User Password When a document is scanned, the Docu- Customer
ment Centre logs in to the user account
with the user name and password, transfers
the file to the server, and then logs out.
File Repository Server The hard copy document is scanned by the Customer
Document Centre and saved electronically
in a designated file server repository.
Repository Directory Repositories are directories or filing Customer
destinations where documents are stored
and held in .XSM (Xerox document stor-
age) format folders. The default folder
name is [Link]. A repository name
cannot exceed 8 characters.
NDS Tree • For an NDS installation, assign the Customer
Document Centre to an NDS Tree.
• For a Bindery installation, set the NDS
Tree to a dash - to disable NDS.
NDS Context • For an NDS installation, assign the Customer
Document Centre to an NDS Name
Context.
• For a Bindery installation, set the NDS
Context to a dash - to disable NDS.

Page 20 - 20 Xerox Document Centre Network Installation & Troubleshooting Guide

 Set Up Scanning

Scan Setup without

1. Enter the Tools pathway
a) Press the Access ( ) button on the front panel.

CentreWare
b) On the keypad enter 1111 or the current password. Press
the Enter button when finished. The Touch Screen will
be used for the remainder of the data entry.
2. Enter the Network Scanning Setups menu
a) Press the More button until you see the Network
Scanning Setups button appear on the touch screen (the
number of times required to press the More button
changes depending on which options are installed on
your Document Centre).
b) Press the Scan Repository Settings button.
c) Select the NetWare button.
3. Set the login name used by your Document Centre to
connect to the Scan Repository server
a) Press the Login button and the Login Name screen will
appear.

CAUTION The Login Name is the name of the Scan User account. It should
be entered exactly as you entered it when you created the account
with SYSCON or NWADMIN. If the names do not match exactly,
the Document Centre will not log into the file server.

b) Press the Login Name button and use the touch screen
keyboard to enter the login name for the account created.
c) Press Save to retain the settings and continue.
Scan Setup without
CentreWare

Xerox Document Centre Network Installation & Troubleshooting Guide Page 20 - 21

 4. Set the password used by your Document Centre to
connect to the Scan Repository server
a) Press the Password button and the Password screen will
appear.

CAUTION This is the Password for the Scan User account. It should be
entered exactly as you entered it when you created the account with
SYSCON or NWADMIN. If the passwords do not match exactly,
the Document Centre will not log into the file server.

b) Press the Password button and use the touch screen

keyboard to enter the password for the account created
for the Document Centre. (observe case sensitivity)
c) Press Save to retain the settings and continue.
d) Press Save again to be returned to the Fax Repository
Settings screen.

Page 20 - 22 Xerox Document Centre Network Installation & Troubleshooting Guide

 5. Set the path for the Scan Repository
a) Press the Path button.

Scan Setup without

b) The Path screen will appear. Press the Path button and

CentreWare
use the touch screen keyboard to enter the path to the
scan repository created for the Document Centre.
(observe case sensitivity)
c) Press Save again to be returned to the Scan Repository
Settings screen.
6. Set the server name and volume to which fax documents
will be sent
a) Press the Server and Volume button.
b) Press the Server Name button and use the touch screen
keyboard to enter the server name for the account
created for the Document Centre. (observe case
sensitivity). When finished press the Save button.
c) Press the Server Volume button and use the touch
screen keyboard to enter the volume name for the
account created for the Document Centre. (observe case
sensitivity). When finished press the Save button.

NOTE It is strongly recommended that you do not use a directory in the

SYS volume, since it could quickly fill up with scanned files.

d) You will be returned to the Scan Repository Settings

screen.

Scan Setup without

CentreWare

Xerox Document Centre Network Installation & Troubleshooting Guide Page 20 - 23

 7. Configure the NDS settings for the Scan repository (skip
this step if you are not connecting to an NDS server)

NOTE Refer to the information displayed by NWADMIN and the NetWare

documentation for help in determining the name of the NDS Tree
and Context.

a) Press the NDS Settings button.

An example of the NDS Context information required in this
field is:
OU=AAAAA.O=BBBBB.C=CCCCC
where:
AAAAA represents the name of an organisational unit. There
can be more than one organisational unit in the NDS Context.
BBBBB is the name of the organisation.
CCCCC represents the name of the country you are in.
An example of a complete NDS Context is:
OU=[Link]=MANUFACTURING.O=XEROX.C=US
In this example, SHIPPING is an organisational unit within
MANUFACTURING, which is an organisational unit within
XEROX. The US (United States) is the country in which
these organisations exist.

b) Press the NDS Context button and use the touch screen
keyboard to enter the NDS Context for the account
created for the Document Centre (observe case
sensitivity). When finished press the Save button.
c) Press the NDS Tree button and use the touch screen
keyboard to enter the NDS Tree for the account created
for the Document Centre (observe case sensitivity).
When finished press the Save button.
d) Press the Exit Tools button.

Page 20 - 24 Xerox Document Centre Network Installation & Troubleshooting Guide

 8. It is recommended that you install the Visioneer PaperPort
software, which is shipped on a CD ROM and included with
your Document Centre when you purchase Scanning Services.

Scan Setup without

This software should be installed at each client workstation.

CentreWare
PaperPort allows you to annotate, organise, file and locate
scanned TIFF documents. After you scan a document at the
Document Centre, you can access PaperPort and retrieve the
scanned file within the PaperPort application. With PaperPort
links, you can transfer documents between the PaperPort
desktop and other applications and devices on your workstation.
PaperPort contains links to several types of applications and
devices, including:
• electronic fax applications
• electronic mail (“E-Mail”) applications
• optical character recognition (“OCR”) applications
• printers
• personal information managers (“PIM”)
• document control systems.

Scan Setup without

CentreWare

Xerox Document Centre Network Installation & Troubleshooting Guide Page 20 - 25

Test scanning

A. Place the document that you want to scan in the Document

Feeder, or place the first page on the Document Glass.
B. Select the Scan feature on the Document Centre Touch
Screen.
C. Scan jobs are based on templates that contain programming
selections for your job. Verify that [Link] is highlighted
in the scan template list. This is the default template.
D. If desired, select More Scanning Features and modify the
template by selecting options from the Scan Setups tab on the
Document Centre Touch Screen. Note that any changes you
make from the Touch Screen apply only to the current job.
The template settings will be restored after the completion of
the scan job.
E. Press the Start button. After the job is scanned, the
Document Centre files, faxes, and prints the job as specified
in the [Link] scan template. At completion, a
Confirmation Sheet (if enabled) is printed that describes the
results of the job.
F. Allow approximately one minute for the process to complete
a one-page job. It will take longer if you have scanned
multiple pages. Then check to make sure that the scanned
file has been stored in the designated repository on the file
server.
G. The Document Centre creates a separate TIFF file for each
page it scans. (Unless the Enable Multi-Page TIFF option is
selected, which will create a single TIFF file for a multi-page
document, instead of one TIFF file for each page.) Pages are
numbered sequentially. Files are stored on the file server,
and the directory path is specified within the job template.

NOTE If the scanning operation is not successful, check the Confirmation

Sheet for a message or other information that may be helpful in
identifying the cause of the problem.

Page 20 - 26 Xerox Document Centre Network Installation & Troubleshooting Guide

 H. The scanned file is transferred to a folder in the scanner
account on the file server. The .XSM extension on the folder
represents a Xerox document storage format that is designed

Scan Setup without

to simplify integration with third-party software

CentreWare
applications.
I. At your workstation, view or list the directory path for the
scanner account on the file server. The scanning operation
created a folder named [Link].
J. Open the [Link] folder. You should see several files in
this folder:
[Link] ...[Link] for example, are the
individual TIFF images of the pages that were scanned.
There can be several TIFF files if the document has more
than one page, or if Append was selected for the Filing
Policy and more than one document has been scanned.
Each page of the document is represented by a different
TIFF file. (Unless the Enable Multi-Page TIFF option is
selected, which will create a single TIFF file for a multi-
page document, instead of one TIFF file for each page.)

NOTE The Document Centre supports TIFF File Formats.

[Link] is an ASCII file which contains the

names of the TIFF files scanned with the last scanning
operation. This file is updated after every successful
storage of a .TIF file.
[Link] is an ASCII file which contains the
name of the next available .TIF file. This name is
controlled and incremented based on the Filing Policy
specified in the job template.
[Link] contains the template information for
the last file that was scanned. It is also used as a job log Scan Setup without
for status and a source for the post-processing of
CentreWare
information.
[Link] is an ASCII file containing the
document name (0-50 characters).

Xerox Document Centre Network Installation & Troubleshooting Guide Page 20 - 27

 K. At this point, the TIFF file can be imported into any software
application that can accept TIFF files.
L. Scanning is now ready to operate. Subsequent scanning
operations can be modified by changing the selections in the
Default Template using the Document Centre Touch Screen.
M. The installation process is now complete.

Page 20 - 28 Xerox Document Centre Network Installation & Troubleshooting Guide

Set Up Scanning - FTP (File Transfer

Scan Setup without

Protocol)

CentreWare
Before You Start

Prior to starting the installation procedure, perform the following:

1. Ensure that the Document Centre is connected, configured, and

operating correctly as a network printer.
2. Ensure that FTP Services are running on a platform on the
network.

If FTP Services is running on a Windows NT server, ensure that

Allow Only Anonymous Connections is NOT selected.

3. Create a user account for the scanner.

If the account is created on a Windows NT server, select User

Cannot Change Password and Password Never Expires when
the password is set, and select Logon Locally under User
Rights.
Scan Setup without
4. Create a directory to be used as a repository for scanned files. CentreWare
If the directory is created on a Windows NT server, enter the
scan user name in the Alias box and select Access Read and
Write.

Xerox Document Centre Network Installation & Troubleshooting Guide Page 20 - 29

Set Up Options

There are two procedures that can be used to successfully set up

scanning. Read the information below and choose the procedure
that you will use to complete the installation:

• Set Up Scanning
To complete the native implementation of scanning for your
network environment, go to the section of this chapter titled Set
Up Scanning now.
• Use Xerox CentreWare Internet Services

Xerox’s CentreWare Internet Services is accessed through the

embedded HTTP server on the Document Centre that allows
System Administrators and users to configure scan settings.
This is accomplished by using an Internet browser such as
NetScape (version 3.x or later) or Microsoft Internet Explorer
(version 4.x or later).

Using Internet Services, you can:

• Create new scan templates

• Update existing scan templates
• Modify scan configurations (including document reposi-
tory locations) enable and disable Confirmation Sheets,
and change Filing Protocols.
• Enable Multi-Page TIFF, which will create a single TIFF
file for a multi-page document, instead of one TIFF file for
each page.

Page 20 - 30 Xerox Document Centre Network Installation & Troubleshooting Guide

 Output Image Quality

• Multi-Page TIFF can be enabled using Xerox CentreWare

Scan Setup without

Internet Services. When Multi-Page TIFF is enabled, a single
TIFF file will be created for a multi-page document. This sin-

CentreWare
gle TIFF file will contain all the pages of the document. An
.XSM folder is not created when scanning in the Multi-Page
TIFF mode. A single TIFF file and a log file (.xst) are stored in
the repository for each multi-page document that is scanned.

CAUTION Not all applications will accept the Multi-Page TIFF format.
Applications that do not support Multi-Page TIFFs will typically
import and display only the first page of the document.

If you will be using CentreWare Internet Services to complete

the installation, perform these steps.
A. Refer to the chapter entitled Internet Services in this
document.
B. Follow the instructions located in the section of the chapter
entitled Configure your printer.
C. Finally, refer to the section entitled Scanning Documents of
the Internet Services Guide, and follow the instructions
there.

Scan Setup without

CentreWare

Xerox Document Centre Network Installation & Troubleshooting Guide Page 20 - 31

General Installation Requirements

Item Purpose Provided

by
Document Centre Scanning Ser- This kit must be installed before Xerox
vices kit proceeding with the installation steps in
this chapter.
Scan User Name When a document is scanned, the Docu- Customer
ment Centre logs in to the user account
with the user name and password, transfers
the file to the server, and then logs out.
Scan User Password When a document is scanned, the Docu- Customer
ment Centre logs in to the user account
with the user name and password, transfers
the file to the server, and then logs out.
File Repository Server The hard copy document is scanned by the Customer
Document Centre and saved electronically
in a designated file server repository.
Repository Directory Repositories are directories or filing Customer
destinations where documents are stored
and held in .XSM (Xerox document stor-
age) format folders.

Page 20 - 32 Xerox Document Centre Network Installation & Troubleshooting Guide

Set Up Scanning

Scan Setup without

1. Enter the Tools pathway

CentreWare
a) Press the Access ( ) button on the front panel.
b) On the keypad enter 1111 or the current password. Press
the Enter button when finished. The Touch Screen will
be used for the remainder of the data entry.
2. Enter the Network Scanning Setups menu
a) Press the More button until you see the Network
Scanning Setups button appear on the touch screen (the
number of times required to press the More button
changes depending on which options are installed on
your Document Centre).
b) Press the Scan Repository Settings button.
c) Select the FTP button.
3. Set the login name used by your Document Centre to
connect to the scan repository

CAUTION The Login Name is the name of the Scan User account. It should
be entered exactly as you entered it when you created the account.
If the names do not match exactly, the Document Centre will not
log into FTP Services. Remember that some FTP Services are
case-sensitive.

a) Press the Login button and the Login Name screen will
appear.
b) Press the Login Name button.
Scan Setup without
CentreWare

Xerox Document Centre Network Installation & Troubleshooting Guide Page 20 - 33

 c) Use the touch screen keyboard to enter the login name
for the account created for the Document Centre.
(observe case sensitivity)
d) Press Save to retain the settings.
4. Set the password used by your Document Centre to connect
to the Scan Repository

CAUTION This is the Password for the Scan User account. It should be
entered exactly as you entered it when you created the account. If
the passwords do not match exactly, the Document Centre will not
log into FTP Services. Remember that some FTP Services are
case-sensitive.

a) Press the Password button and the Password screen will

appear.
b) Press the Password button.
c) Use the Touch Screen keyboard to enter the password for
the account created for the Document Centre. (observe
case sensitivity)
d) Press Save to retain the settings.
e) Enter password again at the confoimation screen.
f) Press Save again to be returned to the Scan Repository
Settings screen.
5. Set the path for the Scan Repository
a) Press the Path button.
b) The Path screen will appear. Press the Path button.
c) Use the Touch Screen keyboard to enter the path to the
Scan Repository created for the Document Centre
(observe case sensitivity).
d) Press Save again to be returned to the Scan Repository
Settings screen.
6. Set the server address to which the scanned documents
will be sent
a) Press the Server button.

Page 20 - 34 Xerox Document Centre Network Installation & Troubleshooting Guide

 b) Press the soft buttons on the Touch Screen one at a time
for each octet of the server TCP/IP address and enter the
numbers from the keypad. When finished press the Save

Scan Setup without

button. You will be returned to the Scan Repository

CentreWare
Settings screen.
c) Press the Exit Tools button.
7. It is recommended that you install the Visioneer PaperPort
software, which is shipped on a CD ROM, and included with
your Document Centre when you purchase Scanning Services.
This software should be installed at each client workstation.

Scan Setup without

CentreWare

Xerox Document Centre Network Installation & Troubleshooting Guide Page 20 - 35

 PaperPort allows you to annotate, organise, file and locate
scanned TIFF documents. After you scan a document at the
Document Centre, you can access PaperPort and retrieve the
scanned file within the PaperPort application. With PaperPort
links, you can transfer documents between the PaperPort
desktop and other applications and devices on your workstation.
PaperPort contains links to several types of applications and
devices, including:
• electronic fax applications
• electronic mail (“E-Mail”) applications
• optical character recognition (“OCR”) applications
• printers
• personal information managers (“PIM”)
• document control systems.

Page 20 - 36 Xerox Document Centre Network Installation & Troubleshooting Guide

Test scanning

Scan Setup without

A. Place the document that you want to scan in the Document

CentreWare
Feeder, or place the first page on the Document Glass.
B. Select the Scan feature on the Document Centre Touch
Screen.
C. Scan jobs are based on templates that contain programming
selections for your job. Verify that [Link] is highlighted
in the scan template list. This is the default template.
D. If desired, select More Scanning Features and modify the
template by selecting options from the Scan Setups tab on the
Document Centre Touch Screen. Note that any changes you
make from the Touch Screen apply only to the current job.
The template settings will be restored after the completion of
the scan job.

Scan Setup without

CentreWare

Xerox Document Centre Network Installation & Troubleshooting Guide Page 20 - 37

 E. Press the Start button. After the job is scanned, the
Document Centre files, faxes, and prints the job as specified
in the [Link] scan template. At completion, a
Confirmation Sheet (if enabled) is printed that describes the
results of the job.
F. Allow approximately one minute for the process to complete
a one-page job. It will take longer if you have scanned
multiple pages. Then check to make sure that the scanned
file has been stored in the repository on the file server.
G. The Document Centre creates a separate TIFF file for each
page it scans. (Unless the Enable Multi-Page TIFF option is
selected, which will create a single TIFF file for a multi-page
document, instead of one TIFF file for each page.) Pages are
numbered sequentially. Files are stored on the file server,
and the directory path is specified within the job template.

NOTE If the scanning operation is not successful, check the Confirmation

Sheet for a message or other information that may be helpful in
identifying the cause of the problem.

H. The scanned file is transferred to a folder in the scanner

account on the file server. The .XSM extension on the folder
represents a Xerox document storage format that is designed
to simplify integration with third-party software
applications.
I. At your workstation, view or list the directory path for the
scanner account on the file server. The scanning operation
created a folder named [Link].
J. Open the [Link] folder. You should see several files in
this folder:
[Link] ...[Link] for example, are the
individual TIFF images of the pages that were scanned.
There can be several TIFF files if the document has more
than one page, or if Append was selected for the Filing
Policy and more than one document has been scanned.
Each page of the document is represented by a different
TIFF file. (Unless the Enable Multi-Page TIFF option is
selected, which will create a single TIFF file for a multi-
page document, instead of one TIFF file for each page.)
[Link] is an ASCII file which contains the

Page 20 - 38 Xerox Document Centre Network Installation & Troubleshooting Guide

 names of the TIFF files scanned with the last scanning
operation. This file is updated after every successful
storage of a .TIF file.

Scan Setup without

[Link] is an ASCII file which contains the

CentreWare
name of the next available .TIF file. This name is
controlled and incremented based on the Filing Policy
specified in the job template.
[Link] contains the template information for
the last file that was scanned. It is also used as a job log
for status and a source for the post-processing of
information.
[Link] is an ASCII file containing the
document name (0-50 characters).
K. At this point, the TIFF file can be imported into any software
application that can accept TIFF files.
L. Scanning is now ready to operate. Subsequent scanning
operations can be modified by changing the selections in the
Default Template using the Document Centre Touch Screen.

The installation process is now complete.

Scan Setup without

CentreWare

Xerox Document Centre Network Installation & Troubleshooting Guide Page 20 - 39

Hints and Tips / Problem Solving

Hints and Tips

1. Prior to performing the initial scan job, verify the following from
a workstation on the network by logging into the scan account
and copying a file into the scan repository:
• The Document Centre user account and password are cor-
rect.
• The correct rights to the document repository have been
assigned to the Document Centre.

Also, make sure that the Confirmation Sheet option is enabled.

This provides details of each scan job, including status, filing
location, Filing Policy and scan settings. Enabling the
Confirmation Sheet is part of the set up procedure detailed in the
Set Up Scanning - NetWare and Set Up Scanning - FTP (File
Transfer Protocol) chapters of this guide.
2. You can confirm that a scan job was successfully completed by
verifying that the number of pages scanned is the same as the
number of files stored in the document repository for that job.
(Unless the Enable Multi-Page TIFF option is selected, which
will create a single TIFF file for a multi-page document, instead
of one TIFF file for each page.)
3. The default directory created for each scan job is [Link].

Page 20 - 40 Xerox Document Centre Network Installation & Troubleshooting Guide

Installation Considerations

Scan Setup without

Filing Policy

CentreWare
• An advantage of the Overwrite policy is that minimal disk
space is required since files are deleted and recreated for each
scan job. This makes it ideal for users with their own file space
allocation.
• A disadvantage of the Overwrite policy is that with a shared
document repository, users will overwrite other users’ files,
possibly before the file is retrieved by the user.
• An advantage of the Append policy is that no data is lost
because users share a document repository.
• A disadvantage of the Append policy is that disk space may
quickly be consumed if not managed properly. This is espe-
cially true when each user has his or her own file space.
• An advantage of the New Exact policy is that it checks to see
if any files already exist in the document repository. If there
are no files in the repository, the newly scanned files are sent to
it.
• A disadvantage of the New Exact policy is that if there are
files stored in the repository, the scan job is aborted.
• An advantage of the New Auto Generate policy is that it cre-
ates a new directory structure, based on the time and date of
creation, into which the TIFF images are filed.
• A disadvantage of the New Auto Generate policy is that while
this may seem like the safest policy choice, it also requires
more disk space than the Overwrite policy.

Optical Character Recognition (OCR)

• If you are using the OCR capabilities of Visioneer PaperPort
and TextBridge, it is recommended that you use the Text image
quality selection and the highest resolution possible. This will
ensure optimum OCR capabilities. Scan Setup without
CentreWare

Xerox Document Centre Network Installation & Troubleshooting Guide Page 20 - 41

 Scan Templates
• Use Xerox CentreWare Internet Services to create additional
scan templates, so users do not need to manually modify the
default scan template for each scan job.

Sharing One Document Repository Among Multiple

Document Centres
• More than one Document Centre may use a document reposi-
tory. Simply configure each Document Centre in a similar
manner and create additional scan templates on each Docu-
ment Centre as needed.

Page 20 - 42 Xerox Document Centre Network Installation & Troubleshooting Guide

Problem Solving

Scan Setup without

You are here because a problem has been identified with the

CentreWare
network scanning functions of the Document Centre.

Resolve any copier problems first. Perform the corrective action

that is recommended by the Document Centre User Guide. Do
not attempt to resolve a network scanning problem if the copier
functions are not operating correctly.

A. The image quality of the scanned image is not acceptable.

Be sure to select the appropriate image quality setting in
the template you are using to scan the image. Use the
Image Quality Text setting for text documents and the
Photo setting for grayscale images.
Also, try selecting a scanner resolution of 1.2 to 2.0 times
the screen frequency of the device that the file will be
displayed or printed on.
B. The optical character recognition (“OCR”) application
you are using with the scanned image does not recognise
text accurately.
Make sure that you have selected the Image Quality Text
setting when scanning the document(s).
C. The size of the scanned image file is too large.
Select a scanner resolution of 1.2 to 2.0 times the screen
frequency of the device that the file will be displayed or
printed on.

Scan Setup without

CentreWare

Xerox Document Centre Network Installation & Troubleshooting Guide Page 20 - 43

Error Messages

Problem Corrective Action

File delete, replace failed • During an Overwrite operation (a Fil-
ing Policy option), an attempt to
remove files from the remote direc-
tory failed. This can be caused by
insufficient access rights or by file
attributes that are read-only.
Filing directory already exists • During a scanning operation, this
error can occur when the New Exact
Filing Policy is used (set through
Internet Services) and the (folder
name).XSM directory already exists
on the specified path. This is in
accordance with the New Exact
option.
File transfer failed • During a scanning operation, the net-
work or destination server happens to
go down when the file transfer is
occurring.
• Another possibility is that the destina-
tion disk is full.
Login failure. Check user, password, A scanning operation failed.
and/or setups
Verify the following from a workstation
on the network by logging into the scan
account and copying a file into the scan
repository:
• The user name is invalid or incorrect.
• The password is invalid or incorrect.
Also check the following:
• The server name is invalid.
• The NDS Tree name (NetWare 4.x
only) is invalid.
• The NDS Context name (NetWare 4.x
only) is invalid.

Page 20 - 44 Xerox Document Centre Network Installation & Troubleshooting Guide

 Problem Corrective Action
Protocol not running A user tried a scanning operation with a

Scan Setup without

destination on the NetWare server.
• The NetWare protocol is not currently

CentreWare
enabled. Enable it.
Remote directory lock failed The repository that you are attempting to
send a job into with a scanning operation is
in use by another Document Centre.
Check the following:
• The specified volume name is invalid.
• The specified filing destination (path)
is invalid.
• The destination disk is full, prevent-
ing the creation of the remote direc-
tory.

Scan Setup without

CentreWare

Xerox Document Centre Network Installation & Troubleshooting Guide Page 20 - 45

Page 20 - 46 Xerox Document Centre Network Installation & Troubleshooting Guide
Port 9100 Printing

Port 9100 Printing

Introduction

Your Document Centre supports printing from a variety of operating

systems that support TCP/IP and now supports Port 9100 (RAW)
printing.

NOTE: Your Document Centre now has DHCP, LPR, and NetBIOS over
the IP protocol enabled by default. If your DHCP server will
provide host name, IP address, Gateway address, and Subnet Mask,
the Document Centre TCP/IP information will be configured on
initial boot.

Your Document Centre has DHCP enabled by default. If your

DHCP server is configured with the TCP/IP information for the
Document Centre, you should Skip Steps 5 and 6 in this procedure
and go to Step 7 to enable Port 9100 printing. If you wish
toconfigure your TCP/IP information statically, complete ALL
Steps on this card.

Xerox Document Centre Network Installation & Troubleshooting Guide Page 21 - 1

 Before You Start

To enable 100BaseT or a Token Ring interface, refer to Chapter 2

How to Connect to Ethernet or Token Ring Networks to
configure the Speed and Source Routing settings for your
environment. Then return here and perform this prodecure.

For Dynamic TCP/IP Addressing, use the DHCP, BOOTP, or

RARP Instructions found in this document in a section entitled
Dynamic TCP/IP Addressing to connect it to the appropriate
server then return here to complete the setup.

Record the following information assigned to your Document

Centre:

IP Address ____________________________

Subnet Mask ___________________________

Default Gateway ________________________

Page 21 - 2 Xerox Document Centre Network Installation & Troubleshooting Guide

 Go to the printer and...

Printing
1. Connect your Document Centre to the network with the appro-

9100 Printing
priate cabling.
2. Enter the Tools pathway.
a) Press the Access ( ) button.

Port 9100
b) On the keypad enter 1111 or the current password. Press
the Enter button when finished. If your printer is an ST
model press the Go to Tools button, otherwise skip to

Port
the next step.
c) The Touch Screen will be used for the remainder of the
data entry.
3. Enter the Network Setup menus
a) Wait for the screen to refresh and press the Connectivity
and Network Setup button.
b) Wait for the screen to refresh and press the Network
Setup button.
c) Press the TCP/IP Options button.

Xerox Document Centre Network Installation & Troubleshooting Guide Page 21 - 3

 4. Enable the network interface and protocol.
a) Press the TCP/IP Settings button.
b) Press the Protocol and Media button.
c) Press the Enable button. If Physical Media buttons
appear, select either Ethernet or Token Ring. Press
Save.
5. Set the Host Name.
a) Press the Name/Address button.
b) One at a time press the soft buttons on the Touch Screen
for each octet of the IP address and enter the numbers
using the keypad.
c) Press the Host Name button.
d) When the soft keypad appears, type the host name
EXACTLY as you want it to appear with correct case.
When finished press the Save button to record the
changes and exit to the TCP/IP Settings Screen.

Page 21 - 4 Xerox Document Centre Network Installation & Troubleshooting Guide

 6. Set the Subnet Mask and Gateway.
a) Press the Subnet and Gateway button.

Printing
b) Press the soft buttons on the Touch Screen one at a time

9100 Printing
for each octet of the Subnet Mask and enter the numbers
using the keypad. Repeat this process for the IP Gateway
address. When finished press Save to record the changes

Port 9100
and exit to the TCP/IP Settings screen.

Port
NOTE: The Broadcast Address will be calculated automatically.

7. Enable Port 9100 printing .

a) Press the Port 9100 printing button.
b) At the next screen press Enable then press Save.
8. Enable HTTP/IPP protocol.
a) Press the HTTP/IPP button.
b) At the next screen press Enable.
c) Press Save.
9. Exit the Tools Menu
a) Press the Exit Tools button.

Xerox Document Centre Network Installation & Troubleshooting Guide Page 21 - 5

 Go to a workstation and...

1. Create a test job and send it to the printer with a workstation

utility, or through a queue on your operating system that sup-
ports Port 9100 printing.
2. Check your test job for quality and use the problem solving
section of the Document Centre 460/470 Reference Guide
for resolving print defects.
3. If your print job does not print, refer to the troubleshooting
section in this document entitled TCP/IP Troubleshooting
to correct the problem.
4. Repeat this Go to a workstation and... procedure at each
workstation that will print to this printer, or at other servers
where the queue was created.

Page 21 - 6 Xerox Document Centre Network Installation & Troubleshooting Guide

Glossary

Glossary
Glossary
10BASE-T An implementation of the Ethernet IEEE standard on 24 gauge un-
shielded twisted-pair wiring, a baseband medium, at 10 megabits per
second.

802.3 Defined by the IEEE, these standards govern the use of the
CSMA/CD (Carrier Sense Multiple Access/Collision Detection)
network access method used by Ethernet networks.

802.5 Defined by the IEEE, these standards govern the use of the Token
Ring network access method.

ALAP (AppleTalk In an AppleTalk network, this link access- (or data link-layer)
Link Access protocol governs packet transmission on LocalTalk.
Protocol)

ANSI (American This is the principal group in the U.S. for determining standards.
National Standards ANSI represents the U.S. in the ISO.
Institute)

AppleShare A network system implementing the AppleTalk protocol.

Xerox Document Centre Network Installation & Troubleshooting Guide Page 22 - 1

AppleTalk Protocol suite defined by Apple Computer for connecting computers
and peripherals using shielded twisted-pair wiring and transfer rates
of about 230.4 kilobytes per second. The network- and transport-
level protocols include Datagram Delivery Protocol (DDP),
AppleTalk Transaction Protocol (ATP), AppleTalk Session
Protocol (ASP), and the Name Binding Protocol (NBP).

ARP (Address TCP/IP protocol for determining a DLC (Data-Link Control)

Resolution Protocol) address from an IP (Internet Protocol) address.

ASCII (American A seven-bit binary code standardized by ANSI for use by personal
Standard Code for computers and some mainframes to represent alphanumeric and
Information graphical characters. An additional bit is included to form an eight-
Interchange) bit character byte.

AUI (Attachment Connector used with thick Ethernet that often includes a drop cable.
Unit Interface)

Bindery NetWare database of user names, passwords, groups, and

accounting information.

BNC A standardized connector used with Thinnet and coaxial cable.

Bus Topology A network topology in which nodes are connected to a single cable
with terminators at each end.

Client A network node that requests network services from a server.

Coaxial cable Data transmission medium with a single-wire conductor insulated

EMI/RFI (Electromagnetic Interference/Radio Frequency
Interference).

CPU (Central A personal computer's primary microprocessor chip.

Processing Unit)

CSMA/CA (Carrier Network access method using contention similar to CSMA/CD used
Sense Multiple by LocalTalk networks. Unlike CSMA/CD, in this method the
Access With sending node requests permission to send from the intended
Collision Avoidance) receiving node. If the receiving node responds with a clear to send
signal, transmission begins.

Page 22 - 2 Xerox Document Centre Network Installation & Troubleshooting Guide

CSMA/CD (Carrier Network access method in which nodes contend for the right to send
Sense Multiple data. If two or more nodes attempt to transmit at the same time, they
Access/Collision abort their transmission until a random time period of microseconds
Detection) has transpired and then attempt to re-send.

Glossary
DB-9 A standardized connector with 9 pins for Token Ring and serial
connections.

DNS (Domain Name A TCP/IP protocol for discovering and maintaining network
Service) resource information distributed among different servers.

DOS (Disk The operating system developed by Microsoft and often ported by
Operating System) computer manufacturers such as IBM to run specifically on their
computers.

EMI/RFI A form of “noise” on data transmission mediums that can reduce

Glossary
(Electromagnetic data integrity and increase transmission errors.
Interface/Radio
Frequency)

Ethernet A 10 megabits per second baseband, CSMA/CD network originally

designed by Xerox Corporation.

EtherTalk AppleTalk protocol governing Ethernet transmissions. Also the

Apple Computer Ethernet adapter and drivers. The first
implementation, Phase 1, was replaced by Phase 2 in 1989.

FTP (File Transfer A TCP/IP application protocol governing file transfer.

Protocol)

GUI (Graphical User Icon oriented style of screen display designed by Xerox and the
Interface) PARC project.

Half Duplex Method of communication where each character sent is echoed back
to its origin.

IEEE (Institute of A professional organization within the ISO that assists with the
Electrical and creation of networking standards.
Electronics
Engineers)

Internet Connected networks including those of the National Science

Foundation the Advanced Projects Research Agency.

Xerox Document Centre Network Installation & Troubleshooting Guide Page 22 - 3

Internetwork A collection of two or more connected networks that may be
dissimilar.

IP (Internet TCP/IP protocol governing packet forwarding.

Protocol)

IPX (Internetwork Novell NetWare protocol similar to IP (Internet Protocol).

Packet exchange)

ISO (International A committee of industry leaders who develop telecommunication

Standards and application standards.
Organization)

LAN (Local Area A system of software and hardware connected by a common data
Network) transmission medium and limited to a geographical area less than
about 10 kilometers.

LLC (Logical link A layer 2 protocol governing transmission, also known the IEEE
control) 802.2 standard.

LocalTalk A 230 kilobits per second baseband network using the CSMA/CA
access method.

MAC (Medium A layer 2 protocol governing access to transmission media.

Access Control)

MAU (Multi-station A concentrator or transceiver for attracting nodes to a transmission

Access Unit) medium.

MIB (Management A database of network management information used by CMIP

Information Base) (Common Management Information Protocol) and SNMP (Simple
Network Management Protocol).

NetWare Novell's network operating system using IPX (Internetwork Packet

Exchange) and SPX (Sequential Packet Exchange) protocols.

NFS (Network File The network operating system based on TCP/IP protocols.
System)

OS/2 A multithreaded, multitasking, single-user operating system.

Page 22 - 4 Xerox Document Centre Network Installation & Troubleshooting Guide

Packet A collection of bits comprising data and control information
formatted for transmission from one node to another.

Peer to Peer network A system in which two or more nodes or processes can initiate
communications with each other. Usually describes a network in

Glossary
which all nodes have the ability to share resources with other nodes
so that a dedicated server can be implemented but is not required.

protocol stack A representation of the hierarchical nature of a protocol suite.

protocol suite A hierarchical set of related protocols.

RAM (Random Memory in which data is temporarily stored for processing.

Access Memory)

RARP (Reverse A TCP/IP protocol governing the translation of a DLC (Data-Link

Glossary
Address Resolution Control) address to an IP (Internet Protocol) address.
Protocol)

Repeater A device that regenerates and often amplifies signals to extend

transmission distance. It is independent of protocol and media.

RG-58 Coaxial cable with 50-ohm impedance used by Thinnet.

RJ-45 Eight-wire modular connectors for Ethernet, Token Ring, StarLAN

networks, and some phone lines.

SNMP (Simple TCP/IP protocol governing network monitoring.

Network
Management
Protocol)

SPX (Sequential The implementation of SPP (Sequential Packet Protocol) by Novell.

Packet Exchange)

TCP (Transmission TCP/IP protocol governing sequenced data.

Control Protocol)

TCP/IP A protocol suite developed by ARPA (Advanced Research Projects

(Transmission Agency).
Control
Protocol/Internet
Protocol)

Xerox Document Centre Network Installation & Troubleshooting Guide Page 22 - 5

Telnet TCP/IP protocol governing character-oriented terminal data.

Thicknet Cabling scheme using twin axial cable.

Thinnet Cabling scheme using 50 ohm coaxial cable.

Token The character sequence passed among nodes in sequence to indicate

which one has permission to transmit.

Token passing Network access method that requires nodes to wait for their turn
before transmitting data. Turns are indicated by a character
sequence that passes from one node to the next.

Token Ring A 4 megabit per second or 16 megabit per second network using a
ring topology and a token passing access method.

Transceiver An AUI (Attachment Unit Interface) device for receiving and

transmitting data that often provides collision detection as well.

twisted pair cable A wiring scheme with one or more pairs of 18 to 24 gauge copper
strands are twisted to improve protection against electromagnetic
and radio frequency interference. Cable may be either shielded or
unshielded.

type 1 cable Shielded two-pair cable.

type 3 cable Unshielded twisted-pair cable.

type 5 cable Shielded twisted-pair cable.

WAN (Wide Area A network capable of transmissions over large geographic areas that
Network) uses transmission lines provided by a common-carrier.

workstation A networked computer typically reserved for end-user applications.

Zone One or more connected AppleTalk networks grouped according to

network usage.

Page 22 - 6 Xerox Document Centre Network Installation & Troubleshooting Guide

Page 22 - 8 Xerox Document Centre Network Installation & Troubleshooting Guide