\\

Practice Listening Tasks for

CERTIFICATE I IN
SPOKEN AND WRITTEN ENGLISH
A resource for teachers
By Veronica Ribbons, Michelle Marzo, Jenny Davis

CSWE I | The Adult Migrant English Program | NM TAFE i

The Adult Migrant English Program is funded by the Australian Government Department of Education and Training.
CSWE I | The Adult Migrant English Program | NM TAFE i
 Practice Listening Tasks for
CERTIFICATE I IN
SPOKEN AND WRITTEN ENGLISH

Veronica Ribbons, Michelle Marzo, Jenny Davis.

CSWE I | The Adult Migrant English Program | NM TAFE ii

Acknowledgements
Thank you to the following people for the role each played in making this book possible;

- John Van Rullen, sound and recording.

- Francois Falconer, photo images.
- Janet Shelley, formatting the book.
- Shiralee Birnbacher, book cover.

Voiceovers on CD
- Sue Wood, Nick Robotham, Kathy Seal, Rohan Lawlor, David Ison,
Anne Morgan, Silvia Perez, Angela Chambers, Michelle Marzo,
Jenny Davis, Veronica Ribbons and Luke Davis.

Photo models
- Monicka Goupil-Beck, Sonja Mercer, Dave Evans, Michelle Marzo, Jenny Davis,
Veronica Ribbons, John Van Rullen and Rohan Lawlor.

- A special thank you to all the AMEP Lecturers who trialled the practice tasks and
provided invaluable feedback.

This book was produced by Veronica Ribbons, Michelle Marzo and Jenny Davis,
Lecturers, Adult Migrant English Program at North Metropolitan TAFE.

All rights reserved © North Metropolitan TAFE 2016.

ISBN: 277 00000 44950

Book and CD can be purchased by contacting the Bookshop at North Metropolitan TAFE
| t (09) 9427 1592 | e [email protected]

CSWE I | The Adult Migrant English Program | NM TAFE iii

 INTRODUCTION
Practice Listening Tasks for Certificate I in Spoken and Written English

This book provides listening practice tasks for use in the ESL classroom.
The tasks are aligned to the 2013 Certificate I in Spoken and Written
English. There are up to six tasks for each of the six listening outcomes
in the certificate. Each task consists of a listening, the transcript and
comprehension questions with answer key.

The tasks are designed for students settling in Australia. The listening
texts cover topics students may find useful or interesting in their first year
of life in Australia. The themes can be discussed and expanded on in
class, prior to, or following the listening tasks.

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 CONTENTS
Practice Listening Tasks for Certificate I in Spoken and Written English

Module C Comprehending short transactional exchanges 1

Demonstrate understanding of a short spoken transaction
Practice Task 1: At the checkout ………………………………………………………………. 3

Practice Task 2: At the information counter …………………………………………………... 7

Practice Task 3: Fitness test appointment ……………………………………………………. 11

Practice Task 4: Getting a blood test ………………………………………………………….. 15

Practice Task 5: Driving lesson ……………………………………………………………....... 19

Practice Task 6: Buying a dictionary …………………………………………………………... 23

Module D Comprehending spoken information 27

Demonstrate understanding of a short spoken information text
Practice Task 7: AMEP office …………………………………………………………………... 29

Practice Task 8: The Gumtree app ………………………………………………………….… 33

Practice Task 9: Stanley Street Chest Clinic......……………………………………………... 37

Practice Task 10: Station announcement ........………………………………………..........… 41

Practice Task 11: The weather ...………….......……………………………………………..… 45

Practice Task 12: The church op shop …….....…………………………………….............… 49

Module D Comprehending spoken instructions 53

Demonstrate understanding of short spoken instructions
(Lecturer to read – not on CD)
Practice Task 13: Directions …………………...……………………………………………..… 55

Practice Task 14: Form filling ………………....………………………………………………… 59

Practice Task 15: Using a laundromat ........……………….………………….………..…….. 61

Practice Task 16: Using a dictionary ……….....……………………………………………..… 63

Practice Task 17: Uploading an app ...……......……………………………………………..… 67

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Module E Comprehending short conversations 69
Demonstrate understanding of a short informal conversation
Practice Task 18: Priya’s trip to India ….............................................................................. 71

Practice Task 19: Wahid’s second hand car …................................................................... 75

Practice Task 20: The library …..........................................................................…............. 79

Practice Task 21: Trip to Melbourne ……............................................................................ 83

Module F Comprehending spoken recounts 87

Demonstrate understanding of a spoken recount
Practice Task 22: The local council throw out .………….…………………………………..… 89

Practice Task 23: Lanh’s daughter’s first day at school …...……………………………..… 93

Practice Task 24: How I met my husband ...………………….……………………………..… 97

Practice Task 25: Trouble with the law ………………………………………………………… 101

Module G Comprehending telephone messages 105

Demonstrate understanding of a simple telephone message
Practice Task 26: Dental appointment …...…………………………..……………………...… 107

Practice Task 27: Cancelling a gym appointment .………………………………………..… 111

Practice Task 28: Kings Park .…………...…………………………………..…………...…..… 115

Practice Task 29: Buying a second hand pusher ………………………………...……………119

Practice Task 30: Absent from class ……...………………………………………………..… 123

Practice Task 31: Late for school ....……………………………………………………….……127

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CSWE 1 Module C
Comprehending short transactional exchanges

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Teacher’s Instructions

The listening practice tasks are designed as teaching tools in

preparation for testing. The length and degree of task difficulty varies.
Choose a task appropriate to learner needs.

As an extension to the listening, the texts can be used to build on

vocabulary and grammar, and to introduce settlement topics.

 Before listening to the task, tell learners to read the instructions and
answer the questions as they listen.
 Check to see if learners have understood the questions.
 Inform learners which questions they must answer correctly (see
answer key).
 Dictionaries are allowed.
 Grammar and spelling does not need to be correct as long as the
meaning is clear.
 Answers can be written or spoken.
 Provide appropriate feedback once the listening exercise is
completed.

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CSWE 1 Module C Learning Outcome 1:
Demonstrate understanding of a short spoken transaction

Practice Task 1:
At the checkout CD: Track 1

Name: ___________________________ Date: _______________

Answer the questions as you listen. You will hear the recording
three times.

1. What does the customer give the cashier? ____________________

2. How many mangoes does she buy? _________________________

3. She buys mangoes and __________________________________

4. How much does she pay? _________________________________

5. How does she pay? ______________________________________

6. Tick ( ) the correct answer

This conversation is at

a cafe

the supermarket

the airport

the medical centre

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7. Tick ( ) the correct answer

The customer is

paying for groceries

ordering food

booking tickets

making an appointment

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Transcript

Cashier Good Morning. How are you today?

Customer Good thanks, and you?
Cashier Oh not too bad. Are you using your own bags?
Customer Yes. Here they are.
Cashier Thank you.
Would you like the meat in a separate bag?
Customer Yes please.
Cashier There are only two mangoes here.
Would you like another one? If you get a third
mango it’s free.

Customer Oh thank you. I’ll quickly nip back and get the third
one.
Cashier OK. No problem.
Do you have a flybys card?
Customer Yes I do. Here it is.
Cashier That’s $64.24. How would you like to pay?
Customer By card.
Cashier Credit, cheque or savings?
Customer Savings.
Cashier Would you like the receipt?
Customer Yes please.
Cashier Here you are.
Customer Thanks. Bye.

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Answer Key

In order to achieve the learning outcome, learners must identify the

social context and topic Q6 & Q7, and locate at least 4 other pieces of
information. Note that sentences need not be grammatically correct or
in sentence form but errors must not interfere with meaning.

1. bags/shopping bags
2. 3
3. meat
4. $64.24
5. by (bank) card, card savings account
6. at the supermarket
7. paying for groceries

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CSWE 1 Module C Learning Outcome 1:
Demonstrate understanding of a short spoken transaction

Practice Task 2:
At the information counter CD: Track 2

Name: ___________________________ Date: _______________

Answer the questions as you listen. You will hear the recording
three times.

1. The customer is a _____________ time _____________________.

2. The customer gives the man a completed ____________________.

3. How much is the card? ___________________________________.

4. What is the minimum credit the customer can add? _____________.

5. How much does the customer pay? __________________________

6. Tick ( ) the correct answer

The customer is

buying a Smart Rider

buying a student card

applying for a credit card

applying for full-time class

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Transcript

Transperth Hello. How can I help you?

Customer I’d like to buy a Smart Rider please.
Transperth Do you have a concession card?
Customer No, but I am a student.
Transperth Are you a full-time student?
Customer No, part-time.
Transperth I’m sorry, only full-time students get a discount.
Customer Oh that’s a shame. Here’s the completed form.
Transperth Thank you. Oh, I see you turn 61 next year. Once
you are 61 years old you can apply for a Senior’s
card, then travel is discounted or free.
Customer Oh. Thank you.
Transperth That’s $10 for the card and how much credit would
you like to add? There’s a minimum of $10.
Customer I’ll add $40.
Transperth That’s $50 altogether please.
Customer Here you are.
Transperth Thank you. Here’s your card and receipt. It has
$40 credit and is ready to use.
Customer Thank you. Goodbye.

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Answer Key

In order to achieve the learning outcome, learners must identify the

social context and topic Q6, and locate at least 4 other pieces of
information. Note that sentences need not be grammatically correct or
in sentence form, but errors must not interfere with meaning.

1. part-time student
2. form
3. $10
4. $10
5. $50
6. buying a Smart Rider

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CSWE 1 Module C Learning Outcome 1:
Demonstrate understanding of a short spoken transaction

Practice Task 3:
Fitness test appointment CD: Track 3

Name: ___________________________ Date: _______________

Answer the questions as you listen. You will hear the recording
three times.

Tick ( ) the correct answer

1. Taktoom wants to join

a chat room

the gym

her boyfriend Jim

a jam-making club

2. First she must do a

fat test

fitness test

fun test

blood test

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3. Taktoom needs to make the appointment

before school

after lunch

in the morning

after school

4. Her appointment is for

Friday 21st October

Thursday 30th October

Friday 30th October

Thursday 30th November

Write a word in the space and answer the questions.

5. She puts it in her __________________ diary so she doesn’t forget.

6. What is Taktoom’s surname?

_____________________________________________________

7. What is her contact number?

_____________________________________________________

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Transcript

Taktoom Hello, umm, I just wanted to join the gym please.

Receptionist Of course. Have you had a fitness test yet?
Taktoom No, I haven’t. Why do I need that?
Receptionist Well, we make a programme for you, so you don’t
hurt yourself or have a heart attack or something.
Taktoom Oh… (laughing) I’d better have one then!
Receptionist Would you like to make an appointment for
tomorrow?
Taktoom Okay.
Receptionist Can we make it for 5 o’clock?
Taktoom The morning would be better. After the children go to
school.
Receptionist Okay. Ummm….How about Friday morning at 11am?
Taktoom Yes, that’s fine.
Receptionist So that’s Friday, 30th of October at 11am. You’ll be
with the trainer, Jason.
Taktoom Okay, I’ll put it in my phone diary so I don’t forget.
Receptionist Can you give me your full name please?
Taktoom Yes. Taktoom Hemmati.
That’s T-A-K-T-double O-M, and my surname
is H-E-double M-A-T-I.
Receptionist H-E-double M-A-T-I . Thanks. And a contact number
please.
Taktoom Yes. It’s 0-double 4-0-double 4-6-Double 1-2.
Receptionist So that’s 0-4-4-0-4-4-6-1-1-2. And if you can’t make
it, can you please let us know?

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Taktoom Sure. No problem. Okay, see you tomorrow then.
Receptionist Yes. See you tomorrow at 11.

Answer Key

In order to achieve this outcome, learners must identify the social

context and topic (Q1) and locate 4 other pieces of information.
Note that sentences need not be grammatically correct or in sentence
form but errors shouldn’t interfere with meaning.

1. the gym
2. fitness test
3. in the morning
4. Friday 30th October
5. phone
6. Hemmati
7. 0440 446 112

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CSWE 1 Module C Learning Outcome 1:
Demonstrate understanding of a short spoken transaction

Practice Task 4:
Getting a blood test CD: Track 4

Name: ___________________________ Date: _______________

Answer the questions as you listen. You will hear the recording
three times.

Tick ( ) the correct answer or write a word in the space.

1. Moses is having a test for

pregnancy

dieting

dancing

diabetes

2. This is the ___________________________diabetes test for Moses.

3. Moses

loves blood tests

likes blood tests

dislikes blood tests

hates blood tests

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4. He feels really, really ______________________ so he drinks a lot.

5. He has to go to the toilet a lot

at dinner time

at lunch time

at night time

all the time

6. They’ll send the results to the _______________________________.

7. He needs to ring the doctor’s surgery on

Wednesday

a weekday

the weekend

tomorrow

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Transcript

Phlebotomist Oh, hello. Moses is it?

Moses Yes.
Phlebotomist Would you like to come this way?
Moses Sure.
Phlebotomist Okay, just take a seat. So, the doctor has asked us
to test you for diabetes.
Moses Yes.
Phlebotomist And have you been tested for diabetes before?
Moses No, it’s the first time.
Phlebotomist Okay… Just lie down on the table there, please.
Moses I hate blood tests.
Phlebotomist I think everyone does, but it won’t hurt. You might
just feel a little pinprick.
Moses Okay.
Phlebotomist So Moses, you’ve been feeling tired and thirsty, have
you?
Moses Yes, really, really thirsty. I drink a lot so I have to go
to the toilet all the time.
Phlebotomist At night time?
Moses All the time. I don’t get any sleep.
Phlebotomist Oh, that’s no good. Okay, I think we have enough
blood. Do you feel okay to sit up or do you want to
stay lying down for a bit.
Moses No, I’m fine thanks. I’ll get up. Um, when will I get
the results?
Phlebotomist We’ll send them to your doctor. She should have
them the day after tomorrow.

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Moses Will I need to make an appointment to get them?
Phlebotomist Only if there’s a problem. Just ring her surgery on
Wednesday.
Moses Okay.
Phlebotomist Okay Moses, that’s it. I hope we can find out what
the problem is, so you can get better soon.
Moses So do I. Thanks a lot.
Phlebotomist No worries. Have a lovely day.
Moses You too. Bye.
Phlebotomist Bye.

Answer Key
In order to achieve this outcome, learners must identify the social
context and topic (Q1) and locate 4 other pieces of information.
Note that sentences need not be grammatically correct or in sentence
form, but errors shouldn’t interfere with meaning.

1. diabetes
2. first
3. hates blood tests
4. thirsty
5. all the time
6. doctor
7. Wednesday

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CSWE 1 Module C Learning Outcome 1:
Demonstrate understanding of a short spoken transaction

Practice Task 5:
Driving lesson CD: Track 5

Name: ___________________________ Date: _______________

Answer the questions as you listen. You will hear the recording
three times.

Tick ( ) the correct answer

1. This text is about booking

English lessons

cooking lessons

driving lessons

diving lessons

2. What time will Ivana start her driving lesson

1 pm

1.15 pm

1.30 pm

1.45 pm

3. How much does the one hour driving lesson cost?

_______________________________________________________

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4. What is Ivana’s family name?

_______________________________________________________

5. Complete Ivana’s phone number

9266___________________________________________________

6. Ivana’s driving instructor’s name is

Tim

Tran

Ted

Tom

7. When will Ivana’s instructor call her?

today

Thursday

Tuesday

tomorrow

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Transcript

Receptionist Hello, Safety First Driving Academy

Ivana Yes, hello. I’d like to book a driving lesson please.
Receptionist Certainly, when would you like to begin?
Ivana I can start any day.
Receptionist And what time is good for you?
Ivana After my English class is best for me. My class
finishes at 1 o’clock.
Receptionist So is 1.15 ok?
Ivana Yes that’s great.
Receptionist The instructor can pick you up after your class.
Ivana Could you tell me how much a driving lesson costs?
Receptionist Yes, $60 for 1 hour.
Ivana OK, that’s fine.
Receptionist Can I get your name and phone number and I’ll get
the instructor to contact you. You can organise your
lessons and payment with him.
Ivana My name is Ivana and my family name is Petrov.
PETROV. My phone number is 9266 9385. That’s
9266 9385.
Receptionist Ok. Perfect. Your instructor’s name is Tom and he
will call you today.
Ivana Good. Thank you very much.
Receptionist You’re welcome.
Ivana Goodbye
Receptionist Bye

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Answer Key

In order to achieve this outcome, learners must identify the social

context and topic (Q1) and locate 4 other pieces of information.
Note that sentences need not be grammatically correct or in sentence
form, but errors shouldn’t interfere with meaning.

1. booking driving lessons

2. 1.15 pm
3. $60
4. Petrov
5. 9266 9385
6. Tom
7. today

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CSWE 1 Module C Learning Outcome 1:
Demonstrate understanding of a short spoken transaction

Practice Task 6:
Buying a dictionary CD: Track 6

Name: ___________________________ Date: _______________

Answer the questions as you listen. You will hear the recording
three times.

Tick ( ) the correct answer

1. This text is about

going to primary school

buying a dictionary

buying an app

going to English class

2. The shopper buys a dictionary for

his friend

himself

his daughter

his son

3. How does the shopper pay?

_______________________________________________________

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4. How much does it cost to download a dictionary app?

_______________________________________________________

5. The book costs

$24.99

$34.99

$44.99

$54.99

6. The conversation takes place in a

chemist

bank

bookstore

shoe store

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Transcript

Shop Assistant Hello, can I help you?

Shopper Yes um, I want to buy a dictionary for my son. He’s
in primary school. Can you recommend a good one
for me?
Shop Assistant Well, we do have a few good ones. For example,
the Oxford, Longman’s and Macquarie Student
dictionaries are very helpful.
Shopper Oh I see. So, um, how do I choose one?
Shop Assistant Well, I suggest you look for a dictionary that gives
you lots of information about a word. Some
dictionaries will tell you what part of speech the
word is, for example, if it’s a noun or a verb, or they
show you how to correctly pronounce a word, and
some even put the word in a sentence to show you
its meaning. Look! Like this one.
Shopper Ah yes, I like this one. How much is it?
Shop Assistant It’s $24.99
Shopper Yes, thanks I’ll buy it. Can I pay by credit card?
Shop Assistant Certainly.
Shopper Maybe I should buy a dictionary for myself too. I’m
learning English at the moment.
Shop Assistant You know, if you have a phone, you can download
dictionary apps, for free.
Shopper Free?
Shop Assistant Yes, free but don’t tell my boss I said that!
Shopper (Laughing) I won’t!

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Shop Assistant Here’s your receipt.
Shopper Thank you for your help. Bye
Shop Assistant You’re welcome. Bye.

Answer Key

In order to achieve this outcome, learners must identify the social

context and topic (Q1 and Q6) and locate 3 other pieces of information.
Note that sentences need not be grammatically correct or in sentence
form, but errors shouldn’t interfere with meaning.

1. buying a dictionary
2. for his son
3. credit card
4. free
5. $24.99
6. book Store

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CSWE 1 Module D
Comprehending spoken information

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Teacher Instructions

The listening practice tasks are designed as teaching tools in

preparation for testing. The length and degree of task difficulty varies.
Choose a task appropriate to learner needs.

As an extension to the listening, the texts can be used to build on

vocabulary and grammar, and to introduce settlement topics.

 Before listening to the task, tell learners to read the instructions and
answer the questions as they listen.
 Check to see the learners have understood the questions.
 Inform learners which questions they must answer correctly (see
answer key).
 Dictionaries are allowed.
 Grammar and spelling does not need to be correct as long as the
meaning is clear.
 Answers can be written or spoken.
 Provide appropriate feedback once the listening exercise is
completed.

CSWE I | The Adult Migrant English Program | NM TAFE 28

CSWE 1 Module D Learning Outcome 1:
Demonstrate understanding of a short spoken information text

Practice Task 7:
AMEP office CD: Track 7

Name: ___________________________ Date: _______________

Answer the questions as you listen. You will hear the recording
three times.

Tick ( ) the correct answer

1. This information text is

a public announcement

a recorded message

information on a website

a conversation with someone

2. Office hours are between

_________________________ and __________________________.

3. When do you start recording your message?

_______________________________________________________.

4. When will the AMEP office return your call?

_______________________________________________________.

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Tick ( ) the correct answer

5. If you want information on location and services

see the AMEP manager

ask a friend

visit the AMEP website

talk to a teacher

6. The AMEP website address is central. _______ .edu. __________

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Transcript

Hi! You’ve called the AMEP office. Unfortunately, the office is closed.
Office hours are between 8am and 4pm. Your call is important to us so
please leave your name, student ID and telephone number after the
beep and we will return your call during office hours.

If you’d like information on our location and services, you can visit the
AMEP website at central.wa.edu.au
Thank you for your call.

Answer Key

In order to achieve this outcome, learners must identify the social

context and topic (Q1) and locate 5 other pieces of information.

Note that sentences need not be grammatically correct or in sentence

form but errors should not interfere with meaning.

1. a recorded message
2. 8am and 4pm
3. name, student ID, telephone number (2 of the 3)
4. after the beep
5. during office hours
6. visit the AMEP website
7. wa.edu.au

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CSWE I | The Adult Migrant English Program | NM TAFE 32
CSWE 1 Module D Learning Outcome 1:
Demonstrate understanding of a short spoken information text

Practice Task 8:
The Gumtree app CD: Track 8

Name: ___________________________ Date: _______________

Answer the questions as you listen. You will hear the recording
three times.

Tick ( ) the correct answer

1. People use Gumtree to

make things

chat with friends

buy and sell things

watch movies

2. You can buy and sell things on Gumtree in

Western Australia only

all countries

Australia

South Australia only

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Write a word in the space and answer the questions.

3. You can get washing machines, ____________________ and ovens.

4. You can find good things for ________________________________.

5. How often do you need to look at Gumtree for great bargains?

_______________________________________________________.

6. What can Gumtree save you a lot of?

_______________________________________________________.

Tick ( ) the correct answer

7. This is about

a news report

an app

trees

Australia

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Transcript

Gumtree is an app. You can use this app to buy and sell things
anywhere in Australia. People sell things they don’t want or use
anymore. You can find things for the house and garden, and things for
adults and children. You can get washing machines, fridges and ovens.
Sometimes you can get new things at a very cheap price. You can even
find cars and there are good things for free. Great bargains often sell
very quickly, so you need to look at Gumtree every day. You can
contact people who are selling things by telephone, email or SMS.
Gumtree can save you a lot of money.

Answer Key

In order to achieve this outcome, learners must identify the social

context and topic (Q7) and locate 4 other pieces of information.

Note that sentences need not be grammatically correct or in sentence

form, but errors should not interfere with meaning.

1. Australia
2. buy and sell things
3. fridges
4. free
5. everyday
6. money
7. an app

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CSWE I | The Adult Migrant English Program | NM TAFE 36
CSWE 1 Module D Learning Outcome 1:
Demonstrate understanding of a short spoken information text

Practice Task 9:
Stanley Street Chest Clinic CD: Track 9

Name: ___________________________ Date: _______________

Answer the questions as you listen. You will hear the recording
three times.

1. What time does the clinic open on Wednesdays?

_______________________________________________________

2. What time does it close on Thursdays?

_______________________________________________________

3. Tick ( ) the correct answer

In an emergency the caller should go to:

Osborne Park Hospital

Royal Perth Hospital

Sir Charles Gairdner Hospital

Fiona Stanley Hospital

4. To see a doctor outside opening hours you can telephone

_______________________________________________________

5. This service is ______________________ to Medicare card holders.

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6. Tick ( ) the correct answer

This is

an advertisement

a recorded telephone message

a news report

a public announcement

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Transcript

This is the Stanley Street Chest Clinic. The Clinic is now closed. Please
call back during opening hours. Opening hours are as follows;
Mondays, Wednesday and Fridays 7:30am to 5:00pm,
Tuesdays and Thursdays 9:00am to 6:30pm.

If this is an emergency and you need immediate attention telephone

triple zero or go straight to the Emergency Department at Sir Charles
Gairdner Hospital. To see a doctor outside opening hours please call
one three double zero, six eight two, three nine two. That’s one three
double zero, six eight two, three nine two. This service is free to
Medicare card holders.

Answer Key

In order to achieve the learning outcome, learners must identify the

social context and topic (Q6), and locate at least 4 other pieces of
information. Note that sentences need not be grammatically correct or
in sentence form but errors must not interfere with meaning.

1. 7:30
2. 6:30pm
3. Sir Charles Gairdner Hospital
4. 1300 682 392
5. free
6. a recorded phone message

CSWE I | The Adult Migrant English Program | NM TAFE 39

CSWE I | The Adult Migrant English Program | NM TAFE 40
CSWE 1 Module D Learning Outcome 1:
Demonstrate understanding of a short spoken information text

Practice Task 10:

Station announcement CD: Track 10

Name: ___________________________ Date: _______________

Answer the questions as you listen. You will hear the recording
three times.

Tick ( ) the correct answer

1. How many trains are cancelled?

all trains

some trains

no trains

1 train

2. Trains have been cancelled between Stirling and

Greenwood

Whitfords

Joondalup

Clarkson

3. The trains have been cancelled tonight from ___________ until

_______________________________________________________

CSWE I | The Adult Migrant English Program | NM TAFE 41

Tick ( ) the correct answer

4. There are no trains because of

staff training

track maintenance

train cleaning

staff meetings

5. There will be a replacement __________________ service between

these two stations.

Tick ( ) the correct answer

6. This is

an advertisement

a recorded telephone message

a news report

a train announcement

CSWE I | The Adult Migrant English Program | NM TAFE 42

Transcript

Attention passengers.

All trains between Stirling Station and Whitfords Station have been
cancelled tonight from 8pm until 12am. The trains have been cancelled
because of the need for track maintenance. There will be a replacement
bus service between these two stations.

Transperth apologises for any inconvenience.

Answer Key

In order to achieve the learning outcome, learners must identify the

social context and topic (Q6), and locate at least 4 other pieces of
information. Note that sentences need not be grammatically correct or
in sentence form but errors must not interfere with meaning.

1. all trains
2. Whitfords
3. from 8pm until 12am
4. track maintenance
5. bus
6. a train announcement

CSWE I | The Adult Migrant English Program | NM TAFE 43

CSWE I | The Adult Migrant English Program | NM TAFE 44
CSWE 1 Module D Learning Outcome 1:
Demonstrate understanding of a short spoken information text

Practice Task 11:

The weather CD: Track 11

Name: ___________________________ Date: _______________

Answer the questions as you listen. You will hear the recording
three times.

Tick ( ) the correct answer

1. This information text is about

a police report

a TV weather report

a radio weather report

a newspaper report

2. Which season is it?

Winter

Spring

Summer

Autumn

3. Tomorrow the temperature during the day will be _______________

CSWE I | The Adult Migrant English Program | NM TAFE 45

4. Tomorrow will be

sunny and warm

sunny and wet

sunny and stormy

sunny and windy

5. At night the temperature will be _____________________________

6. When will the weather change?

_______________________________________________________

Tick ( ) the correct answer

7. The weekend will be

rainy and warm

rainy and sunny

rainy and snowy

rainy and windy

CSWE I | The Adult Migrant English Program | NM TAFE 46

Transcript

Now for the weather report on radio 2WZ. What wonderful, Spring
weather we’ve enjoyed this week and tomorrow will be the same. It will
be sunny and warm with a temperature of 21 degrees. Just perfect for
being out in the garden! The temperature at night though will go down to
a cool 10 degrees. Sadly, these sunny days are coming to an end with
cold weather arriving by the weekend. Heavy rain and strong winds are
expected, so get your washing on the line soon!

Well, that’s all from me. I’ll be back at the same time tomorrow on 2WZ.

Answer Key

In order to achieve this outcome, learners must identify the social

context and topic (Q1) and locate 5 other pieces of information.

Note that sentences need not be grammatically correct or in sentence

form but errors shouldn’t interfere with meaning.

1. a radio weather report

2. Spring
3. sunny and warm
4. 21 degrees
5. 10 degrees
6. the weekend
7. rainy and windy

CSWE I | The Adult Migrant English Program | NM TAFE 47

CSWE I | The Adult Migrant English Program | NM TAFE 48
CSWE 1 Module D Learning Outcome 1:
Demonstrate understanding of a short spoken information text

Practice Task 12:

The church op shop CD: Track 12

Name: ___________________________ Date: _______________

Complete the sentences and answer the questions as you listen.

You will hear the recording three times.

Tick ( ) the correct answer

1. This advertisement is about

a church

an op shop

a clothes shop

a furniture shop

Complete the sentence.

2. Most things are second hand but some things are _______________

3. Tick ( ) one thing you can buy for your house

keys

blankets

plants

biscuits

CSWE I | The Adult Migrant English Program | NM TAFE 49

4. How much are clothes on the special’s rack?

_______________________________________________________

Tick ( ) the correct answer

5. The staff is very

friendly

happy

helpful

busy

6. What time does the shop close on Saturdays?

______________________________________________________

7. What is the number of the shop?

______________________________________________________

CSWE I | The Adult Migrant English Program | NM TAFE 50

Transcript

The Church Op Shop has lots of great bargains! Most things are second
hand but some things are new. You can get clothes, shoes, books and
toys. You can get things for your house like furniture, curtains, blankets,
and sheets. You can buy jewellery too. There’s also a specials’ rack
with clothes for only $5.00. You can usually find something you need
and our staff are very helpful. On weekdays we open at 9am and close
at 5pm. On Saturdays we are open from 9am to 3pm. On Sundays we
are closed. You can find us at 245 Appleby Road in Belmont, so come
and get a great bargain!

Answer Key
In order to achieve the learning outcome, learners must identify the
social context and topic (Q1), and locate at least 4 other pieces of
information.

Note that sentences need not be grammatically correct or in sentence

form but errors must not interfere with meaning.

1. an op shop
2. new
3. blankets
4. $5.00
5. helpful
6. 3pm
7. 245

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CSWE I | The Adult Migrant English Program | NM TAFE 52
CSWE 1 Module D
Comprehending spoken instructions

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Teacher Instructions

The listening practice tasks are designed as teaching tools in

preparation for testing. The length and degree of task difficulty varies.
Choose a task appropriate to learner needs.

As an extension to the listening, the texts can be used to extend

vocabulary, build on grammar and introduce settlement topics.

 Explain to the learners what they will have to do, the teacher will
read a set of instructions to the learners and the learners respond
by performing the required actions.
 Explain to learners that instructions may be heard up to three times.
 Give learners the task sheet.
 Do not give learners the instruction sheet.
 Read the instructions out slowly and clearly, allowing time for
action(s) after each instruction.

CSWE I | The Adult Migrant English Program | NM TAFE 54

CSWE 1 Module D Learning Outcome 2:
Demonstrate understanding of a short spoken instructions

Practice Task 13:

Directions

Name: ___________________________ Date: _______________

Listen carefully to the instructions and write your answers below.

X
Start Here

Answers

1. __________________________ 4. __________________________

2. ___________________________ 5. __________________________

3. ___________________________ 6. __________________________

CSWE I | The Adult Migrant English Program | NM TAFE 55

Teacher instructions (to be read aloud to students)

Do this task with students already familiar with the language of

directions.

Repeat the instructions 3 times. Students are asked to look at the map
and answer the questions. Students begin each question starting at the
X Start Here at the bottom of the box.

Spoken Instructions

1. Go along Bella Road. What building is between the bookshop and

the cinema on your left?

2. Go along Bella Road. The school is next to which building on your

right?

3. Go along Bella Road. The bank is opposite which building?

4. Go along Bella Road. What building is on the corner of Bella Road

and Jasper Street on your left?

5. Go along Bella Road until you reach the T-Junction. Turn left onto
Jasper Street. What building is next to the church?

6. Go along Bella Road until you reach the T-Junction. Turn right, what
building is opposite the supermarket?

CSWE I | The Adult Migrant English Program | NM TAFE 56

Answer Key

In order to achieve this outcome, learners must give the following correct
answers.

1. post office
2. supermarket
3. school
4. cinema
5. bakery
6. hairdresser

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CSWE I | The Adult Migrant English Program | NM TAFE 58
CSWE 1 Module D Learning Outcome 2:
Demonstrate understanding of a short spoken instructions

Practice Task 14:

Form filling

Name: ___________________________ Date: _______________

Listen carefully to the instructions and correctly fill in the form

below.

FORM FILLING
1.______________________________________________________

2.______________________________________________________

3.______________________________________________________

4. M F

5. YES NO

6.______________________________________________________

7.______________________________________________________

CSWE I | The Adult Migrant English Program | NM TAFE 59

Teacher instructions (to be read out aloud to students)

1. On the first line write your family name in capital letters.

2. Write your given name on the second line below.

3. Under your given name, write what country you come from.

4. If you are male circle M. If you are female circle F.

5. Tick the correct box. Are you married?

6. Sign your name on the line below the Yes and No boxes.

7. Write the date below your signature.

Answer Key

In order to achieve this outcome, learners must correctly follow the

instructions.

CSWE I | The Adult Migrant English Program | NM TAFE 60

CSWE 1 Module D Learning Outcome 2:
Demonstrate understanding of short spoken instructions

Practice Task 15:

Using a laundromat

Name: ___________________________ Date: _______________

A B

C D

CSWE I | The Adult Migrant English Program | NM TAFE 61

Teacher instructions (to be read out aloud to students)

1. Look at the pictures of using a washing machine at a laundromat.

2. Listen to the instructions and write the number 1, 2, 3 or 4 in the
correct box.
3. Let’s begin. Firstly, put your clothes into the washing machine and
close the door.
4. Secondly, add the washing powder.
5. Next, choose hot, cold or warm water, and the washing cycle.
6. Lastly, put $6 into the money slot, and push the slot in to start the
washing machine.
7. Now write your full name and the date at the top of the page.

Answer Key

In order to achieve this outcome, learners must number all pictures

correctly and write the date and name in the correct location on the
answer sheet as instructed.

A–3
B–4
C–1
D–2

CSWE I | The Adult Migrant English Program | NM TAFE 62

CSWE 1 Module D Learning Outcome 2:
Demonstrate understanding of short spoken instructions

Practice Task 16:

Using a dictionary

Name: ___________________________ Date: _______________

Follow the instructions as you listen. You will hear the instructions
three times.

VOCABULARY
Word Meaning

1. Corridor A connecting passage in a building.

2.

3.

4.

5.

6.

CSWE I | The Adult Migrant English Program | NM TAFE 63

Teachers instructions (to be read out aloud to students).
Note: teacher to give each student and dictionary**.

Open the dictionary to page* 92.

1. Look at the word at the top left hand corner of page *92.
2. Write the word under the word corridor.
3. In the next column, row 2, copy the phrase, *to have an accident in a
car or other vehicle and hit something.
4. Close the dictionary and put down your pen or pencil.

Answer Key

In order to achieve this outcome, learners must complete the table as

shown below –

Word Meaning

1. Corridor A connecting passage in a building.

2. Collision To have an accident in a car or other

vehicle and hit something.

3.

CSWE I | The Adult Migrant English Program | NM TAFE 64

The aim of this practice listening task is to encourage students to collect
vocabulary lists and use an English dictionary. **These instructions are
for use with New Oxford Essential Dictionary 1st edition OUP 2006.

For New Oxford Essential Dictionary 2nd edition (OUP 2012) ‘page 92’
should be changed to ‘page 94’.

**An alternative page number, word and definition (instructions 1, 2 and

4) can be substituted for use with other dictionaries or to fit in with
vocabulary being used in class.

CSWE I | The Adult Migrant English Program | NM TAFE 65

CSWE I | The Adult Migrant English Program | NM TAFE 66
 CSWE 1 Module D Learning Outcome 2:
Demonstrate understanding of short spoken instructions

Practice Task 17:

Uploading an app

Name: ___________________________ Date: _______________

CSWE I | The Adult Migrant English Program | NM TAFE 67

Teacher instructions (to be read out loud to students)

1. Look at the pictures about putting an app on your mobile phone.

2. Listen to the instructions and number each box 1, 2, 3 or 4 in the
correct box.
3. So let’s begin. First go to the Apps Store at the top right on the
phone screen.
4. Next, go to the Green Apps box at the top left of the screen.
5. After that, go to top apps at the top middle of the screen.
6. Lastly, go to App number 81, Learn English 6,000 words.
7. Now write your name and date at the top of your page.

Answer Key

In order to achieve this outcome, learners must number all pictures

correctly and write the numbers, the date and name in the correct
location on the answer sheet as instructed.

1. A – 2
2. B – 4
3. C – 1
4. D – 3

CSWE I | The Adult Migrant English Program | NM TAFE 68

 CSWE 1 Module E
Comprehending short conversations

CSWE I | The Adult Migrant English Program | NM TAFE 69

Teacher Instructions

The listening practice tasks are designed as teaching tools in

preparation for testing. The length and degree of task difficulty varies.

Choose a task appropriate to learner needs.

As an extension to the listening, the texts can be used to build on

vocabulary and grammar and to introduce settlement topics.

 Before listening to the task, tell learners to read the instructions and
answer the questions as they listen.
 Check to see if learners have understood the questions.
 Inform learners which questions they must answer correctly (see
answer key).
 Dictionaries are allowed.
 Grammar and spelling does not need to be correct as long as the
meaning is clear.
 Answers can be written or spoken.
 Provide appropriate feedback once the listening exercise is
completed.

CSWE I | The Adult Migrant English Program | NM TAFE 70

CSWE 1 Module E Learning Outcome 1:
Demonstrate understanding of a short informal conversation

Practice Task 18:

Priya’s trip to India CD: Track 13

Name: ___________________________ Date: _______________

Answer the questions as you listen. You will hear the recording
three times.

Tick ( ) the correct answer

1. Priya has been really

lazy

busy

bored

brave

2. Priya went back to

Australia

India

Somalia

Indonesia

CSWE I | The Adult Migrant English Program | NM TAFE 71

3. Her grandmother had

a heart operation

a chest operation

a hand operation

a leg operation

Tick ( ) the two correct answers

4. Priya’s grandmother

was worried was tired

was full of energy was ill

was busy was working

5. Priya is going to send Minali a / an __________________________.

6. The main topic of this conversation is about Priya’s

Job

Grandmother

Husband

Telephone

CSWE I | The Adult Migrant English Program | NM TAFE 72

Transcript

Minali Hi Priya! Haven’t seen you for ages!

Priya Oh hi Minali! What a nice surprise! How are you?
Minali I’m good. I tried to call you a couple of months ago but
there was no answer.
Priya Yeah. I’ve been really busy in India.
Minali You went back to India? For a holiday?
Priya No. My grandmother was really ill. Poor thing.
Minali Oh, that’s no good. Is she okay?
Priya Yeah. She had a heart operation but she’s really well now!
More energy than all of us!
Minali That’s great!
Priya Yeah. I was very worried. I love her so much. We’re so
close. So how about you?
Minali Nothing new. I’m still working a lot. Well I better go. My
husband’s here.
Priya Okay. I’ll SMS you so we can catch up.
Minali That would be great!
Priya Yeah! Nice to see you! Bye!
Minali You too! Bye!

CSWE I | The Adult Migrant English Program | NM TAFE 73

Answer Key

In order to achieve the outcome, learners must identify the social context
and topic (Q6), and locate at least four other pieces of information.

1. busy
2. India
3. heart operation
4. was full of energy / was ill (both answers required for full mark)
5. a SMS
6. grandmother

CSWE I | The Adult Migrant English Program | NM TAFE 74

CSWE 1 Module E Learning Outcome 1:
Demonstrate understanding of a short informal conversation

Practice Task 19:

Wahid’s second hand car CD: Track 14

Name: ___________________________ Date: _______________

Answer the questions as you listen. You will hear the recording
three times.

Tick ( ) the one correct answer

1. This conversation is about

weeds

a garden

a car

lunch

Tick ( ) the two correct answers

2. Wahid’s car is

new second hand

in good condition in bad condition

blue white

3. The year of the car is _____________________________________

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Tick ( ) the one correct answer

4. Wahid bought his car from

a man

a lady

a car yard

a car market

5. For the car, Wahid paid

$2,009

$2019

$2090

$2,900

Write a word in the space.

6. The car has got a USB player, _________________, air conditioning

and a baby seat.

CSWE I | The Adult Migrant English Program | NM TAFE 76

Transcript

Wahid Hi Joan! How are you?

Joan Oh hi Wahid! I’m well thanks. And you?
Wahid Good thanks. Are you doing some gardening there?
Joan Well, some wedding really. The weeds love this rain.
Wahid They sure do! Hey, did you see my car?
Joan Ah yes! Wow! Is it new?
Wahid No. It’s second hand, but it’s in really good condition.
Joan It sure is. What year is it?
Wahid 2004, but the lady didn’t use it very much. She just drove
it to tennis and the supermarket.
Joan How much did you pay for it?
Wahid Well, the lady was asking 3,500 dollars, but I offered her
2,900 and she took it!
Joan 2,900 dollars! I bet you were happy!
Wahid Yes! Really happy! It’s got everything. A USB player, a
radio, air conditioning and a baby seat!
Joan That’s great Wahid! Well I better go and make some
lunch. I’m really hungry.
Wahid Me too! Enjoy your lunch!
Joan Thanks, you too! See you Wahid.
Wahid Yeah, see you!

CSWE I | The Adult Migrant English Program | NM TAFE 77

Answer Key

In order to achieve the outcome, learners must identify the social context
and topic (Q1), and locate at least four other pieces of information.

1. a car
2. second hand, in good condition (both answers required for full mark)
3. 2004
4. a lady
5. $2,900 / 2,900
6. a radio

CSWE I | The Adult Migrant English Program | NM TAFE 78

CSWE 1 Module E Learning Outcome 1:
Demonstrate understanding of a short informal conversation

Practice Task 20:

The library CD: Track 15

Name: ___________________________ Date: _______________

Answer the questions as you listen. You will hear the recording
three times.

Tick ( ) one correct answer

1. Where has Zahra been?

shopping

conversation class

library

an appointment

2. What did Zahra borrow from the library for herself?

story book

cooking book

car magazine

CD

3. How much do you pay to become a library member?

______________________________________________________

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4. What do you need to show to get a library card?

_______________________________________________________

5. Where is the free English conversation class?

_______________________________________________________

6. What can you borrow from the library?

Books, magazines, _________________ and __________________

7. Zahra is Monicka’s

mother

sister

friend

librarian

CSWE I | The Adult Migrant English Program | NM TAFE 80

Transcript

Zahra Hi Monicka
Monicka Oh hi Zahra. How’s it going?
Zahra Yeah good. What about you?
Monicka Buseee, you know appointments, kids, English
classes. How’s the family?
Zahra All good.
Monicka Hey, that’s a big bag you’re carrying. Can I help you?
Zahra Oh, It’s ok but thanks for asking.
Monicka Have you been shopping?
Zahra No, just to the library to borrow some things.
Monicka Oh really?
Zahra Yes, some story books for my son, a cooking book for
me, some car magazines for my husband and some
DVDs for the weekend.
Monicka Really, you get DVDs and magazines in the library?
Zahra Yes, and even music CDs.
Monicka That’s good! How much do you pay?
Zahra Oh no, nothing, it’s free. You just have to be a Library
member.
Monicka Is it difficult to become a member?
Zahra No! It’s easy. Just need some ID with your address
and a picture of yourself on it, you know, like your
Driver’s licence. Then the librarian will make a library
card for you. Hey I’m going to the library for the free
English Conversation Class on Thursday. Do you
want to come?

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Monicka Really, free conversation classes? Yes, I’d love to! I’ll
call you tonight OK?
Zahra OK Monicka. Talk to you tonight. Say hello to the
family from me. Bye.

Answer Key

In order to achieve this outcome, learners must identify the social

context and topic (Q1) and locate 5 other pieces of information.

Note that sentences need not be grammatically correct or in sentence

form but errors shouldn’t interfere with meaning.

1. library
2. cooking book
3. free
4. ID / driver’s licence
5. library
6. DVDs, CDs
7. friend

CSWE I | The Adult Migrant English Program | NM TAFE 82

CSWE 1 Module E Learning Outcome 1:
Demonstrate understanding of a short informal conversation

Practice Task 21:

Trip to Melbourne CD: Track 16

Name: ___________________________ Date: _______________

Answer the questions as you listen. You will hear the recording
three times.

Tick ( ) the correct answer

1. This text is about

visiting family

the Lucky Flower restaurant

a holiday in Melbourne

weekend activities

2. In Melbourne, Adam went

to the markets and art galleries

to restaurants and to see family

shopping and skiing

to Chinatown and to the movies

3. How long was Adam away in Melbourne?

_______________________________________________________

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4. What did Adam enjoy the most on his holiday?

______________________________________________________

5. What colours are the Lucky Flower restaurant painted?

_________________________and__________________________

6. What was the food like at the Lucky Flower restaurant?

tasty and expensive

tasty and cheap

fresh and spicy

fresh and salty

7. Adam is talking with his

Brother

work friend

neighbour

travel agent

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Transcript

Adam Hello Lee. Wow! Your garden looks great. You’ve been
busy!
Lee Oh hi Adam. Thank you. I haven’t seen you for a while.
Have you been away?
Adam Yes, I have. Sue and I went to Melbourne for a week. We
just came back yesterday.
Lee That sounds like fun. Did you have a good time?
Adam It was fantastic! We went to lots of restaurants, markets,
art galleries and we saw some beautiful gardens.
Lee Very nice. What did you enjoy the most?
Adam You know me Lee, I love to eat, so I have to say the food.
In fact we found a really good restaurant in Chinatown,
called The Lucky Flower. The food was so fresh, tasty and
very cheap.
Lee Oh really! My husband and I are going to Melbourne next
month to visit his brother, we must go there.
Adam You can’t miss this restaurant, it’s painted bright red and
green and has a big dragon outside! I’ll put the address in
your letterbox tonight.
Lee Yeah, that’ll be great. Oh, it’s 5 o’clock already. I better go
and pick my husband from the station. Nice to see you
Adam.
Adam You too. See you soon.
Lee Yes, Bye.

CSWE I | The Adult Migrant English Program | NM TAFE 85

Answer Key

In order to achieve this outcome, learners must identify the social

context and topic (Q1 & Q7) and locate 4 other pieces of information.

Note that sentences need not be grammatically correct or in sentence

form, but errors shouldn’t interfere with meaning.

1. a holiday in Melbourne
2. markets and art galleries
3. a week
4. food / Lucky Flower restaurant
5. red and green
6. tasty and cheap
7. neighbour

CSWE I | The Adult Migrant English Program | NM TAFE 86

 CSWE 1 Module F
Comprehending spoken recounts

CSWE I | The Adult Migrant English Program | NM TAFE 87

Teacher Instructions

The listening practice tasks are designed as teaching tools in

preparation for testing. The length and degree of task difficulty varies.
Choose a task appropriate to learner needs.

As an extension to the listening, the texts can be used to build on

vocabulary and grammar and to introduce settlement topics.

 Before listening to the task, tell learners to read the instructions and
answer the questions as they listen.
 Check to see if learners have understood the questions.
 Inform learners which questions they must answer correctly (see
answer key).
 Dictionaries are allowed.
 Grammar and spelling does not need to be correct as long as the
meaning is clear.
 Answers can be written or spoken.
 Provide appropriate feedback once the listening exercise is
completed.

CSWE I | The Adult Migrant English Program | NM TAFE 88

CSWE 1 Module F Learning Outcome 1:
Demonstrate understanding of a spoken recount

Practice Task 22:

The local council throw out CD: Track 17

Name: ___________________________ Date: _______________

Answer the questions as you listen. You will hear the recording
three times.

Tick ( ) the correct answer

1. This month Mustafa’s suburb had a

throw in

throw off

throw up

throw out

2. Mustafa’s friend came over on

Tuesday

Wednesday

Thursday

Sunday

3. What did Mustafa’s friend come in?

CSWE I | The Adult Migrant English Program | NM TAFE 89

4. His friend found a _________________________ wooden cupboard.

5. What colour was the bike?

______________________________________________________

6. How many garden chairs did Mustafa find? ___________________

7. Number the events in the order they happen in the story.

The first one is done for you.

at five o’clock they drove around the streets to find things

first Mustafa’s friend found some pot plants

1
1 Mustafa’s friend came round after work

they finished at about 7.30pm

then Mustafa found a table and chairs for the garden

CSWE I | The Adult Migrant English Program | NM TAFE 90

Transcript

This month our suburb had a “throw out”, so people put things they didn’t
want out the front of their house. People threw out some great things,
so my friend and I found some things we needed.

On Thursday afternoon, my friend came to my place after work. He

came in his little truck. At five o’clock we drove around the streets,
looking for things. First my friend found some pot plants, a wheelbarrow,
and a small wooden cupboard. After that, I found a bike for my son! It’s
bright green which is his favourite colour. Then, I found a table and six
chairs for the garden. They are glass and metal and like new! Lucky we
took my friend’s truck because it was full!

We finished at about half past seven. After that, we drove back to my

place and unloaded my things. Then my friend drove home. It was a
really good afternoon.

Answer Key

In order to achieve the learning outcome, learners must identify the topic
(Q1), identify the sequence of events (Q7) and locate at least 4 other
pieces of information. Note that sentences need not be grammatically
correct or in sentence form, but errors must not interfere with meaning.

1. throw out
2. Thursday
3. his van / van / a van
4. small
5. bright green/green
6. six
7. 2, 3, 1, 5, 4

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CSWE I | The Adult Migrant English Program | NM TAFE 92
CSWE 1 Module F Learning Outcome 1:
Demonstrate understanding of a spoken recount

Practice Task 23:

Lanh’s daughter’s first day at school CD: Track 18

Name: ___________________________ Date: _______________

Answer the questions as you listen. You will hear the recording
three times.

1. This conversation is about Lanh’s daughter’s

first teacher

first game

first day at school

first i-pad

2. Lanh’s wife couldn’t get the day off

school

work

cooking

doing housework

3. Lanh’s daughter did a ________________________________ game.

4. Lanh left at about ________________________________________

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5. Lanh’s daughter didn’t want to go ____________________________

6. Number the events in the order they happen in the story.

The first one has been done for you.

then she did some reading

first she did a game

Lanh picked his daughter up at about 3 o’clock

after that she did numbers on i-pads

1 Lanh took his daughter to school

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Transcript

Ha’ng Oh, Hi Lanh.

Lanh Hi Ha’ng!
Ha’ng I didn’t see you at work yesterday. Were you sick?
Lanh No, it was my daughter’s first day at school. My wife
couldn’t get the day off work so I took her.
Ha’ng Really? That was lucky. Did you stay for a bit?
Lanh Yeah. It was fun!
Ha’ng So what did your daughter do at school?
Lanh Oh, lots of fun things. First she did a name game to get
to know the other students. Then she did some reading
with alphabet letters. After that they did numbers on
i-pads. Then I left at about half past ten, but I went back
to pick her up at about 3 o’clock.
Ha’ng I bet she was happy to see you
Lanh No! She didn’t want to go home!
Ha’ng (laughing) Oh no!

Answer Key

1. first day at school

2. work
3. name
4. home
5. 10.30 / half past ten
6. 3, 2, 5, 4,1

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CSWE I | The Adult Migrant English Program | NM TAFE 96
CSWE 1 Module F Learning Outcome 1:
Demonstrate understanding of a spoken recount

Practice Task 24:

How I met my husband CD: Track 19

Name: ___________________________ Date: _______________

Answer the questions as you listen. You will hear the recording
three times.

Tick ( ) the correct answer

1. Grace comes from

Eritrea

England

Europe

Ethiopia

2. When did Grace arrive in Australia?

2011

2013

2014

2015

3. How did Grace feel when she first arrived in Australia?

_______________________________________________________

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4. What is Grace’s job?

_______________________________________________________

5. Who did Grace marry?

_______________________________________________________

6. How many children does Grace have?

one son

two sons

one daughter

two daughters

7. Number the events in the story in the correct order

The first one has been done for you.

Grace got married in 2014

a customer asked her on a date

11 Grace arrived in Australia in 2012

Grace became a hairdresser

Grace has a beautiful daughter

Grace finished her English classes

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Transcript

Hi my name is Grace and I come from Ethiopia. I came to Australia in

2012 because there were many problems in my country. My life in
Australia was difficult in the beginning. I had no friends and family here
so I felt very lonely. After a few months I went to English classes and
later I joined an African church. I soon made many new friends but I
hoped I would meet someone special and get married one day. In 2013
I finished my English classes and I got a job as a Hairdresser in the city.
Then one day a very tall, handsome customer came to get a haircut.
This customer came back again and again for haircuts and finally he
asked me on a date. Well, in 2014 I married that handsome customer.
His name is Samson and we now have a beautiful daughter. We are
very happy, especially my husband. He now gets all his haircuts for
free!

Answer Key

1. Ethiopia
2. 2012
3. lonely
4. hairdresser
5. Samson/handsome customer
6. 5, 4, 1, 3, 6, 2

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CSWE I | The Adult Migrant English Program | NM TAFE 100
CSWE 1 Module F Learning Outcome 1:
Demonstrate understanding of a short spoken recount

Practice Task 25:

Trouble with the law CD: Track 20

Name: ___________________________ Date: _______________

Answer the questions as you listen. You will hear the recording
three times.

Tick ( ) one correct answer

1. Where does this conversation take place?

at school

at the Police Station

at work

at a meeting

2. What did Sam see after he took the children to school?

_______________________________________________________

3. How fast was Sam travelling in the school zone?

_______________________________________________________

4. How much was Sam’s fine?

_______________________________________________________

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5. What was the speed limit in the school zone?

_______________________________________________________

Tick ( ) one correct answer

6. This recount is about

taking children to school

going to a meeting

seeing a police car

getting a speeding fine

7. Number the events in the order they happen in the story.

The first one has been done for you.

Sam was given a fine

Peter and Sam went to a meeting

Sam saw a police car

a police officer came to Sam’s car

11 Sam took the children to school

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Transcript

Peter Hey Sam. Are you coming to the meeting?

Sam (with a sigh) Yeah, in a minute.
Peter Oh what’s up? Are you OK?
Sam Nah, Not really. I had some trouble with the police on my
way to the office this morning.
Peter Really. What happened?
Sam Well, I took the kids to school, waved goodbye and drove off.
A couple of minutes later I heard a loud siren and then I saw
a police car right behind me. So I quickly stopped and a
police officer came to the car and asked to see my licence.
Peter (surprised) What was the problem?
Sam Well, the police officer said I was speeding. I said I was only
doing 50 kilometres an hour. He told me I was in a school
zone and that I should know, the speed limit is only 40kms
per hour!
Peter Ohhh Noo!
Sam Yes, I just didn’t see the sign. I was fined $200 and I lost 2
demerit points. I felt pretty stupid. In the end, I know it was
my mistake, I should pay more attention to all road signs
when I’m driving.
Peter Yeah, we should all remember to do that!
Hey look at the time. Let’s get to the meeting or we’ll be
late.
Sam Yeah, let’s go!

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Key Answer

In order to achieve the learning outcome, learners must identify the topic
(Q7), identify the sequence of events (Q6) and locate at least 4 other
pieces of information. Note that sentences need not be grammatically
correct or in sentence form but errors must not interfere with meaning.

1. at work
2. police car
3. 50 kms
4. $200
5. 40 kms
6. 4,5,2,3,1
7. getting a speeding fine

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CSWE 1 Module G
Comprehending telephone messages

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Teacher Instructions

The listening practice tasks are designed as teaching tools in

preparation for testing. The length and degree of task difficulty varies.
Choose a task appropriate to learner needs.

As an extension to the listening, the texts can be used to build on

vocabulary and grammar and to introduce settlement topics.

 Before listening to the task, tell learners to read the instructions and
answer the questions as they listen.
 Check to see if learners have understood the questions.
 Inform learners which questions they must answer correctly (see
answer key).
 Dictionaries are allowed.
 Grammar and spelling does not need to be correct as long as the
meaning is clear.
 Answers can be written or spoken.
 Provide appropriate feedback once the listening exercise is
completed.

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CSWE 1 Module G Learning Outcome 1:
Demonstrate understanding of a simple telephone message

Practice Task 26:

Dental appointment CD: Track 21

Name: ___________________________ Date: _______________

Answer the questions as you listen. You will hear the recording
three times.

Tick ( ) the correct answers

1. Who is the message from?

Morley High School

Morley Dental Clinic

Janet Green

Ahmed Husseini

2. Who is the message for?

Morley High School

Morley Dental Clinic

Janet Green

Ahmed Husseini

3. What day was the appointment on?

_______________________________________________________

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4. Who is Janet Green?

a receptionist

a doctor

a dentist

a dancer

5. What is the phone number for making an appointment?

_______________________________________________________

Tick ( ) the correct answers

6. The phone call is about

dancing classes

a sick friend

a cancelled appointment

a doctor’s appointment

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Transcript

This is Morley Dental Clinic. I have a message for Ahmed Husseini.

The dentist, Janet Green is sick. Your dental appointment on Thursday
has been cancelled. Please call 0947 123 648 to make another
appointment. We apologise for any inconvenience.

Answer Key

In order to achieve the learning outcome, learners must identify the

social context/ topic (Q6), and locate at least 4 other pieces of
information. Note that sentences need not be grammatically correct or in
sentence form but errors must not interfere with meaning.

1. Morley Dental Clinic

2. Ahmed Husseini
3. a dentist
4. Thursday
5. 0947 123 648
6. a cancelled appointment

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CSWE I | The Adult Migrant English Program | NM TAFE 110
CSWE 1 Module G Learning Outcome 1:
Demonstrate understanding of a simple telephone message

Practice Task 27:

Cancelling a gym appointment CD: Track 22

Name: ___________________________ Date: _______________

Answer the questions as you listen. You will hear the recording
three times.

Tick ( ) the correct answer

1. Who is the message from?

Tommy

Tic-tac

Taktoom

Tic-toom

2. Who is the message for

John

Jason

James

Jim

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3. The caller wants to cancel

a doctor’s appointment

a dental appointment

a gym appointment

a school appointment

4. The caller’s daughter has got

a fever

a headache

the flu

a toothache

Write the answer to the questions

5. What day does the caller want to change her appointment to?

_______________________________________________________

6. What is the caller’s phone number?

_______________________________________________________

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Transcript

Go Gym Hi! This is Go Gym. We’re busy at the moment. Please

leave your name and number, and we’ll get right back to
you. Thanks.

Taktoom Hello, this is Taktoom. I have an appointment with Jason at

the gym tomorrow. I’m sorry but I have to cancel. My
daughter has a fever so I need to stay at home with her.
Could we change the appointment to next Friday, the 6th
November, at the same time? Can you call me to confirm?
My number is 0 - 4 - double 7 - double 8 – 0 - double 3 - 6.
Hope to speak to you soon. Thank you.

Answer Key

In order to achieve the learning outcome, learners must identify the

social context and topic (Q3), and locate at least 4 other pieces of
information. Note that sentences need not be grammatically correct or in
sentence form but errors must not interfere with meaning.

1. Taktoom
2. Jason
3. a fever
4. Friday
5. 0447 780 036

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CSWE I | The Adult Migrant English Program | NM TAFE 114
CSWE 1 Module G Learning Outcome 1:
Demonstrate understanding of a simple telephone message

Practice Task 28:

Kings Park CD: Track 23

Name: ___________________________ Date: _______________

Answer the questions as you listen. You will hear the recording
three times.

Tick ( ) the correct answers

1. Who is the message for?

Sofia

Sue

Fiona

Sofia

2. Who is the message from?

Sofia

Sue

Fiona

Fatemah

3. Who is going to Kings Park?

_____________________________________________________

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4. How will they get to Kings Park?

_______________________________________________________

5. What is the caller’s phone number?

_______________________________________________________

6. When should the call be returned?

_______________________________________________________

Tick ( ) the correct answer

7. The phone call is about

meeting friends for a picnic

an appointment at a child’s school

meeting a friend tonight

walking in Kings Park

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Transcript

Hi Fatemah! This is Sofia, from school. A few of the mums are taking
our children to Kings Park on Wednesday for a picnic. Can you and
your boys come? I can pick you up at 10:00 if you need a lift.
Call me on 0428 8711 211 to let me know if you can come or not. Can
you call before 8:00 tonight? I’ll speak to you then. Bye.

Answer Key

In order to achieve the learning outcome, learners must identify the

social context and topic (Q7), and locate at least 5 other pieces of
information. Note that sentences need not be grammatically correct or in
sentence form, but errors must not interfere with meaning.

1. Fatemah
7. Sofia
8. mums and children, Sofia
9. by car
10. 0428 8711 211
11. before 8:00 tonight
12. meeting friends for a picnic

CSWE I | The Adult Migrant English Program | NM TAFE 117

CSWE I | The Adult Migrant English Program | NM TAFE 118
CSWE 1 Module G Learning Outcome 1:
Demonstrate understanding of a simple telephone message

Practice Task 29:

Buying a second hand pusher CD: Track 24

Name: ___________________________ Date: _______________

Answer the questions as you listen. You will hear the recording
three times.

Tick ( ) the correct answer

1. Who is the message for?

Tula

Trish

Tammy

Therese

2. The caller wants a child’s

pram

truck

phone

pusher

CSWE I | The Adult Migrant English Program | NM TAFE 119

3. The caller wants the brakes

on the top

at the back

on the side

on the bottom

Write a word in the space.

4. The caller wants the basket _________________________ the seat.

5. The caller’s mobile number is _______________________________.

6. Her e-mail address is __________________________ @grpost.com

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Transcript

Tula Hi! This is Tula. If you’re calling about the pusher, please
leave a detailed message and I’ll call you back. Thanks a lot.

Buyer Oh, Hello. I’m calling about the child’s pusher you advertised
on Gumtree yesterday. I need one with the brakes on the
side of the pusher. I also want the basket under the seat. If
you’ve still got it, can you call or message me please? My
mobile number is 0406 762 276. My e-mail address is
[email protected] That’s J-U-L-I-E-22@ grpost.com
I’ll repeat it – [email protected] Thanks. Bye.

Answer Key

In order to achieve the learning outcome, learners must identify the

social context and topic (Q2), and locate at least 4 other pieces of
information. Note that sentences need not be grammatically correct or in
sentence form but errors must not interfere with meaning.

1. Tula
2. a pusher
3. on the side
4. under
5. 0406 762 276
6. [email protected]

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CSWE I | The Adult Migrant English Program | NM TAFE 122
CSWE 1 Module G Learning Outcome 1:
Demonstrate understanding of a simple telephone message

Practice Task 30:

Absent from class CD: Track 25

Name: ___________________________ Date: _______________

Answer the questions as you listen. You will hear the recording
three times.

Tick ( ) the correct answer

1. Who is the message for?

Sunil

Sue

Sarah

Sandra

2. What is Rani’s family name?

_______________________________________________________

3. Complete Rani’s CMC number

CMC 0400_______________________________________________

4. How many days will Rani be away?

_______________________________________________________

5. Why can’t Rani come to class?

_______________________________________________________

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6. When will Rani come back to class?

Tuesday

Wednesday

Thursday

Friday

7. Rani will give her medical certificate to

her teacher

the AMEP office

the doctor

the crèche

CSWE I | The Adult Migrant English Program | NM TAFE 124

Transcript

Hello, my name is Rani and my family name is Pushpa P U S H P A. My

CMC number is 0400 751 631. I’m calling to let my teacher Sue know
that I can’t come to class for 3 days because I have the flu. Could you
please let crèche know that my son, Sunil will not attend crèche too. I
have a medical certificate and I will bring this to the AMEP office when I
come back on Thursday. Thank you.

Answer Key

In order to achieve the learning outcome, learners must identify the topic
(Q5), and locate at least 4 other pieces of information. Note that
sentences need not be grammatically correct or in sentence form but
errors must not interfere with meaning.

1. Sue
2. Pushpa
3. CMC 0400 751 631
4. 3 days
5. flu
6. Thursday
7. AMEP office

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CSWE I | The Adult Migrant English Program | NM TAFE 126
CSWE 1 Module G Learning Outcome 1:
Demonstrate understanding of a simple telephone message

Practice Task 31:

Late for school CD: Track 26

Name: ___________________________ Date: _______________

Answer the questions as you listen. You will hear the recording three times.

Tick ( ) the correct answer

1. Who is the message for?

the dentist

Amy

Esther

Mrs Jones

2. Esther is Amy’s

teacher

sister

mother

friend

3. What year is Amy in?

_______________________________________________________

CSWE I | The Adult Migrant English Program | NM TAFE 127

4. Amy has an appointment at the

hospital

dentist

doctor

school

5. Amy’s appointment is for

Monday morning

Monday afternoon

Monday evening

Monday evening

6. Amy will be back at

09.00 am

09.30 am

10.00 am

10.30 am

CSWE I | The Adult Migrant English Program | NM TAFE 128

Transcript

Hello, this is Esther Chee, my daughter Amy is in Mrs Jones Year 5

class. I’m calling to leave a message for Mrs Jones. Could you please
let her know that Amy has a Dentist appointment on Monday morning,
so she will be late for class. She should be back by recess break at
10.30. I hope this is not a problem. Thank you.

Answer key

In order to achieve the learning outcome, learners must identify the

context / topic (Q1 and Q4)), and locate at least 3 other pieces of
information. Note that sentences need not be grammatically correct or in
sentence form but errors must not interfere with meaning.

1. Mrs Jones
2. mother
3. year 5
4. dentist
5. Monday morning
6. 10.30 am

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CSWE I | The Adult Migrant English Program | NM TAFE 130
CSWE I | The Adult Migrant English Program | NM TAFE 131
 Adult Migrant English Program

An Australian Government Initiative

This book provides listening practice tasks for

use in the ESL classroom. The tasks are aligned
to the 2013 Certificate I in Spoken and Written
English. There are up to six tasks for each of the
six listening outcomes in the certificate. Each
task consists of a listening, the transcript and
comprehension questions with answer key.

The tasks are designed for students settling in

Australia. The listening texts cover topics
students may find useful or interesting in their
first year of life in Australia.

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