FAQs

What is lead generation?

Some definitions are:
-In either inbound or outbound teleservices, the process of gathering information from a prospect or
customer in order to qualify and score the opportunity for future follow-up. Subsequent follow-ups may
be conducted via face-to-face, telephone, e-mail, mail or other method.

- is a marketing term that refers to the creation or generation of prospective consumer interest or inquiry
into a business' products or services. Often lead generation is associated with marketing activity targeted
at generating sales opportunities for a company's sales force. Therefore a lead is correctly described as
information regarding or provided by a consumer that may be interested in making a purchase. Whereas,
generation is one of a myriad of activities that may produce that information and perceived interest.

What type of Project is this?

It’s a lead generation project. Lead generation is not exactly selling but generating contacts and leads for
partner companies.

Who do we call?
We call parents who are expecting a baby or recently had a baby and are interested in receiving free
samples, coupons and offers from about 35 of the major manufacturers of baby products in the U.S.

How do we get their information?

They visit our website [Link] themselves or a family member or a friend registers them
to receive free stuff. We have from 7 to 10 thousand people registering everyday.

What does the job entail?

We call them back to verify their information and go over some offers we have related to the baby, the
family, the stage they are going through, and in some cases, not directly related to the baby.

How many offers do we offer them?

We go over between 20-35 different offers with the parents.

How do we call them?

You will have an application in your computer and call will come in automatically through an automatic
dialer. It’s called ¨predictive dialing¨. You will have a USB headset connected to your PC and call will
come in through the Internet.

Do I have to pay long distance or does that affect my phone bill?

NO

How many offers should we try to present?

All the offers the person qualifies for.

What should I do if the person says NO to an offer?

You present a rebuttal to try to get the yes. You will have some in the system and you will also be able
to create your own.

Can I change the order, present the offers I want or word them my own way?
No, you must adhere to the script, present all the offers the person qualifies for present them as they are
in the system.

Is there a handling time?

No there is not, however you must manage your time wisely. Handling a call usually last about 10-15
minutes.
How many contacts per hour do we get?
Usually between 2.5 and 4. We also get some wrong numbers, some call laters as well as answering
machines.

Do the offers change or are they always the same?

The offers could change. We have offers that come and go and also new offers are uploaded every so
often.

Do we call the whole US?

Yes.

Do I have goals to meet?

Yes, even though we pay per hour there are requirements you are expected to meet. The offers are worth
Points. When you present an offer and the person says YES you get the points for that offer. At the end
of the day, we’ll add all the point and divide them by the hours worked and come up with a POINT PER
HOUR AVERAGE.

Are all the offers worth the same amount of points?

NO. Each offer is worth a different amount of points and how many each one is worth is not divulged.
The reason is that it would be human nature to try to focus on the ones that are worth more points and
probably neglect the ones that are not.

What is the Point per Hour Requirement?

1200 Point per hour weekly average. We look at the weekly average more than the daily average as one
day could average out with the previous one and so forth.

How do I keep track of my stats?

We have a group that you will be part of once you start working. The stats are posted everyday in the
group so you get an email showing a complete breakdown of your stats including, hours, contacts, points
per call, point per hour average, etc.

If I don’t maintain the weekly average, do I still get paid per hour?
YES. We have an hourly wage and also bonuses based on your performance.

If I don’t maintain the weekly average in a particular week, do I get terminated?

It’s not that you will be dismissed just because you didn’t meet the quota in a particular week.
We have a team of experts to help you build your performance and get you to the level that we need you.
However, just like in any other setting, you need to have initiatives, be proactive and reach out for help
if you are underperforming.

What type of support system do you have to help me improve?

We have ongoing training sessions. Once you start working, you will attend ongoing sessions from the
comfort of your home on a telephone conference line. Those sessions are held by quality assurance
experts we have to provide the agents with extra information and tip to improve.

Do they monitor me?

Yes, every single call is recorded and we also have tools to intercept and monitor your line from
anywhere in the world where Internet connection is available.

What is cheating? ______________________________________________

Do I need to follow a schedule?

No, you create your schedule according to your daily activities. You can log in, take breaks or log out
whenever you want.
Do I have to stay logged in for a set amount of time every time I log in?
No, but we do encourage people to stayed logged for more than an hour at a time.

Can I login in the morning, again in the afternoon, and then again in the evening?
Yes, you can.

Can I use a laptop?

Yes, as long as it meets the requirements.

If I have 3-4 computers in my house, can I have all my friends work from there?
Unfortunately not. We do not allow mini call canters of any kind. Not only the applicants need to apply
through us directly, but also work from their own homes.

Can I use wireless or cable Internet?

No, you need to have hardwired Internet connection through a phone line.

What is the minimum speed required?

Your internet connection should be the fastest possible. If you have the regular DSL connection, you can
go through the evaluation process and upgrade at a later time. Upgrading the connection usually takes
24-48 hrs maximum.

How do I get paid?

Direct deposit with Banco Popular.

Do I get a paid stub?

Yes.

Do I sign a contract?
Yes, do you do sign a contract according to the Dominican Republic labour law and you keep a copy of
the contract you sign.

Do I have to pay a fee of any kind to work with you?

ABSOLUTELY NOT!
 Benefit Plan

• US$ 6. 00 salary base (at the exchange rate of Banco Popular)

Bonuses:
When you average 1200+ points per hour per week you will be paid as follows:
Level 2: 20-25hrs US 6.00/hr + US 1.00/hr bonus = US 7.00/hr.
Level 3: 25-30hrs US 6.00/hr + US 1.50/hr bonus = US 7.50/hr.
Level 4: 30-40hrs US 6.00/hr + US 2.00/hr bonus = US 8.00/hr.
Level 5: 40hrs/up US 6.00/hr + US 3.00/hr bonus = US 9.00/hr.

-The week for payroll purposes starts on Tuesday at 9AM and ends the following Monday at 12.00
midnight EST. Payment is direct deposited every Wednesday, one week behind. You’ll receive your
first pay check 21/2 weeks after you started working, corresponding to your first week. After that, it will
be on a weekly basis.

-We work from 9AM (10am DR) until 12:00 midnight (1:00am DR) (15 hour Window). You create
your own schedule and manage your time at your convenience.
-Easy savers US $ 1.00 extra.
Bonuses are still in place for the top three agents who work over 80 hours per month:
US$200.00 monthly
US$150.00 monthly
US$100.00 monthly
Weekly bonuses:
US$25.00 Most Easy Savers
US$25.00 Most Valuable Bee (MVB)
Additional Benefits/Deductions per Labour Law
Benefits Deductions/Company Matching Contributions
• Vacation after a year. -Seguro familiar de Salud(Health Insurance)
• 13th Christmas Salary (DOBLE SUELDO) -AFP(Retirement Plan)
• Overtime after 44 hrs weekly US$ 8.10. -Impuestos (after RD$ 26,375/Month)
Note: Dominican/US holidays are paid as regular hours.

-What is not paid: • Wrap up time (5 secs) • Breaks.

-Minimum number of hours per week: 10 hrs.
-Performance Requirement: 1200 point per hour weekly average.

Steps for the Evaluation Process.

1-You will go to our online learning center where you will have available links to study and learn more
about the company. The very last link is a 27-question, multiple choice tests you must pass to move on
in the evaluation process.
2-You will attend an orientation that will last about 2 hours. You will call from your home FOR FREE
through a local number we’ll provide you with. PLEASE REMEMBER TO GIVE US A CALL
ONCE YOU ORIENTATION HAS BEEN SCHEDULED, SO WE CAN PROVIDE YOU WITH
THE NUMBER AS WELL AS SOME INSTRUCTIONS FOR THE ORIENTATION CALL.

3-After successfully passing the orientation call, you will have 24 hours to go to the online learning
center, download an agent manual which contains about 20 pages and complete an open-book test of
about 80 multiple choice questions. You must pass these three stages to join the project.

You will need to provide:

-USB headset: US$ 45.00 dollars if you buy it from us. You can check at local stores as well.
-Your own equipment and quite working environment.
-Internet connection at a proper speed.

Outsourcing Solutions confidential Information.