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Customer Complaint Quality Control Form

The document is a customer complaint form containing fields to record details of a customer complaint such as the date, customer information, affected product and quantity, description of the issue, and investigation results. The form also includes sections to document corrective and preventative actions in response to the complaint.

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yzarvelasco
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474 views1 page

Customer Complaint Quality Control Form

The document is a customer complaint form containing fields to record details of a customer complaint such as the date, customer information, affected product and quantity, description of the issue, and investigation results. The form also includes sections to document corrective and preventative actions in response to the complaint.

Uploaded by

yzarvelasco
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd

SME

DBU
IBU
Cleaning Chemicals Cleaning Supplies CCF No:
CUSTOMER COMPLAINT FORM
DATE OF COMPLAINT NAME OF PRODUCT
CUSTOMER NAME BATCH NUMBER
AFFECTED QUANTITY
ADDRESS
DATE PURCHASED
CONTACT NUMBERS SALES INVOICE NO.
EMAIL ADDRESS VALUE OF INVOICE
VALUE OF COMPLAINED
CONTACT PERSON
PRODUCT
DESCRIPTION OF THE COMPLAINT: (attach a picture and provide sample for testing if applicable)

INVESTIGATION/EVALUATION (To be filled up by the concerned departments):


Discuss the nature of the complaint and what system/process failed

PARAMETERS FINDINGS/OBSERVATIONS ASSESSED BY


Retained Sample
Extensive Sample
Other Client Sample
Stability Result
RM/PM Quality
Manufacturing Process
QC Results
FG Warehouse
Delivery
CORRECTION
ACTION PLAN RESPONSIBILITY DATE ACCOMPLISHED

CORRECTIVE ACTION
ACTION PLAN RESPONSIBILITY DATE ACCOMPLISHED

Reported by: Reviewed by: Approved by:

Cyndi A. Calivara Jacquelyn I. Velasco Jason D. Matias


QC Head OIC DirectorCyndi
for QM and PPD
A. Calivara AVP for Operations
QC Head-OIC
Cyndi A. Calivara
QC Head-
OIC

SF-QAD-11
Page No. 1 of 1

SF-QAD-11 Page No. 1 of 1 Dec2018; Rev 2 CCF No: CUSTOMER COMPLAINT FORM DATE OF COMPLAINT NAME OF PRODUCT CUSTOMER NAME BATC

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