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Defect Management and Personal Development Metrics

The document outlines goals for an employee (Freshers) across several categories: - Defect management and process compliance goals are at 100% - Personal development goals include completing 2 certificates and moving up 2 competency levels - AST goals cover customer satisfaction, utilization, complaints, training, and internal process compliance ranging from 80-100% - Personal goals include adding 4 competency levels, 1 digital skill, 2 certifications, and asset creation - Team management goals include full project responsibility, training 3 associates - Liaison/troubleshooting goals cover planning and delivery of 20-50% of a COF project's objects - Partnership goals target over 90% use of best practices

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503 views2 pages

Defect Management and Personal Development Metrics

The document outlines goals for an employee (Freshers) across several categories: - Defect management and process compliance goals are at 100% - Personal development goals include completing 2 certificates and moving up 2 competency levels - AST goals cover customer satisfaction, utilization, complaints, training, and internal process compliance ranging from 80-100% - Personal goals include adding 4 competency levels, 1 digital skill, 2 certifications, and asset creation - Team management goals include full project responsibility, training 3 associates - Liaison/troubleshooting goals cover planning and delivery of 20-50% of a COF project's objects - Partnership goals target over 90% use of best practices

Uploaded by

somusatish
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as RTF, PDF, TXT or read online on Scribd

Freshers:

Defect Management -

Customer Satisfaction Index - 100%

Closure of post implementation defects raised by customer within prescribed SLA - 100%

% Compliance to Schedule / Effort - 100%

% Compliance to all TCS processes - 100%

Personal development:

Number of certificates - 2

Adherence to internal TCS/client specified processes/systems thereby providing zero defect delivery -
100%

Number of learning days/ e-learning courses completed/ knowledge sharing sessions attended in a year
as identified by supervisor - 5

Number of existing competencies moved up the proficiency level in Q1, Q2, Q3 and Q4 - 2

% Increase in the usage of Standard Templates / Best practices - 100

AST Goals:

customer:

% Schedule slippage - 80 -100%

% Utilization - 100%

Number of Customer Complaints/Escalations - 0%

Compliance to timesheets completion targets/adherence to training requirements/ Contribution to the


organisation initiatives

CSI - 100%

Providing funtional expert: contribution to Mindworks Quiz / Knowmax updation -3

CSI - 100%

Compliance to project plan (budget/cost/billing/schedule) and internal processes.- >90%

Effeciency of project plan (coverage of all parameters, number of risks idenetified and mitigation
strategies developed etc) - >90%

personal : ddition of Competency /Movement of Competency from Level n to n+1 - 4

Digital competency upskilling - 1

No. of Certification taken - 2

Number of assets created and redefined existing assets in COF project - 2/qtr

Work Ethics - Work timing and availability - 100%

TCS tool compliance including timesheet, iSecurity quiz and mandatory training compliances - >95%

Grooming of associates/strong induction of new/junior team members - 2/qtr

Team mgmt: roject responsibilities taken - 100%

No of associates/trainees trained - 3

Laison ot Trouble shoot:

Responsible for Planning and Deliverable of COF project. No of Objects delivered. 20-50%

Partne ship internal/external:

% increase in the usage of standard templates/best practices - >90%

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