1. Which of the following would be a logical first step in troubleshooting a PC?

a. Check the computer CMOS

b. Define the circumstances of the problem

c. Call the vendor

d. Define what applications are being used

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Answer: (b).Define the circumstances of the problem

2. Which would you do first when troubleshooting a faulty monitor?

a. Check its connections to the computer and power source

b. Use a meter to check the CRT and internal circuitry for continuity

c. Power down the monitor, then turn it on again to see if that corrects the problem

d. Power down the computer, then turn it on again to see if that corrects the problem

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Answer: (a).Check its connections to the computer and power source

3. You have a PC with no video* Which of the following is LEAST likely to be causing the problem?

a. defective RAM (bank zero)

b. defective microprocessor

c. crashed hard drive

d. loose video card

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Answer: (c).crashed hard drive

4. When connecting a ribbon cable to a connector, how do you know which direction to plug it in?

a. The red line in the cable goes to the highest pin number

b. The colored line in the cable goes to pin #1

c. It does not matter

d. The blue or red line in the cable goes away from the power connector

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Answer: (b).The colored line in the cable goes to pin #1

5. What is the first step in diagnosing a completely dead computer at the client site that was working the day befo

a. Test the power supply

b. replace the CMOS battery

c. check the AC outlet

d. reseat the hard drive controller cable

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Answer: (c).check the AC outlet

6. You see the message "invalid media device" after installing a new hard drive. What do you do next?

a. Format

b. Fdisk

c. Partition

d. Add the OS

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Answer: (a).Format
7. A workstation has just been installed on an Ethernet LAN, but cannot communicate with the network. What sh

a. reinstall the network protocols

b. reinstall the network interface card driver

c. verify the ip configuration on the workstation

d. verify the link status on the computer's network card

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Answer: (d).verify the link status on the computer's network card

8. One of the major components of a PC is the Central Processing Unit (CPU) which can be best described as:

a. The device that sends the monitor signals telling it what to display

b. The area that regulates all of the system power usage

c. The area where ail the of the Basic input/output routines are stored

d. The area where all of the processing takes place

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Answer: (d).The area where all of the processing takes place

9. IDE cables have how many pins?

a. 25

b. 50

c. 100

d. 40

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Answer: (d).40
10. An important first step in troubleshooting which component in a laser printer is causing a jam is to:

a. note where in the paper path the paper stops

b. check all voltages

c. look up error codes

d. turn the printer off, then on again

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Answer: (a).note where in the paper path the paper stops

11. Which of the following items would require you t.o comp

a. Keyboard

b. System board

c. Power supply

d. Battery

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Answer: (d).Battery
12. What should you replace if the brightness or contrast adjustments were malfunctioning on a laptop?

a. fuse

b. led display

c. adjustment switch

d. led display cable

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Answer: (b).led display

13. On a leased line installation a known good external modem shows no carrier detect light. Where is the problem

a. In the modem

b. In the phone line

c. In the computer

d. In the DTC equipment

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Answer: (b).In the phone line

14. The monitor power LED is 'on' but the monitor screen is completely dark. The least likely cause of the problem

a. Defect in the computers video circuitry

b. Disconnected video cable

c. Defective monitor

d. System RAM problem

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Answer: (d).System RAM problem

15. What is your first action when windows reports that your hard drive is developing bad sectors?

a. replace the hard drive

b. run secclean from dos

c. run defrag on the hard drive

d. run scandisk with the "thorough" option

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Answer: (d).run scandisk with the "thorough" option

16. Which controller would support an external CD-ROM drive?

a. ESDI

b. ARLL

c. MFM

d. SCSI

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Answer: (d).SCSI

17. What are the most likely conditions for ESD?

a. Hot and dry

b. Hot and wet

c. Cold and dry

d. Cold and wet

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Answer: (b).Hot and wet

18. How many DMA channels are there in an AT class PC?

a. 3

b. 4

c. 7

d. 8

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Answer: (d).8

19. Every video card must have?

a. CMOS

b. RAM

c. CPU

d. All of the above

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Answer: (b).RAM

20. Which best describes a fragmented hard drive:

a. The platters are bad

b. Data files are corrupted

c. Clusters of data are damaged

d. Files are not stored in consecutive clusters

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Answer: (d).Files are not stored in consecutive clusters

21. Place where large amounts of data are stored outside cen

a. backing store

b. peripherals

c. control unit

d. AL unit

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Answer: (a).backing store

22. Devices that are under control of computer and are directly connected to it are said to be

a. off-line devices

b. on-line devices
c. IN gate device

d. IF gate device

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Answer: (b).on-line devices

23. Devices that are not connected to computers central processing unit are classified as

a. IN gate device

b. IF gate device

c. off-line devices

d. on-line devices

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Answer: (c).off-line devices

24. A silicon piece with a circuit on it is called

a. chip

b. circuit

c. logical gate

d. circuit network

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Answer: (a).chip

25. The digital multimeter is set for DC, Ohm and 20k. You will read _____ while measuring a good 2 amp fuse.

a. 0.00
b. 0.02

c. 0.20

d. 2.00

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Answer: (a).0.00

26. An anti static strap uses a small _____ to make sure you do not become the least path of resistance to the gro

a. capacitor

b. diode

c. transistor

d. resistor

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Answer: (d).resistor

27. For a Macintosh to print successfully, the System Folder must contain:

a. File sharing software

b. A printer enabler

c. The apple Garamond font set

d. A printer driver

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Answer: (d).A printer driver

28. Which device uses a DMA channel?

a. Modem

b. Network Card

c. Sound Card

d. All of the above

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Answer: (c).Sound Card

29. When is the risk for electrostatic discharge the greatest?

a. Day time

b. High humidity

c. Low humidity

d. Night time

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Answer: (c).Low humidity

30. What's the best way to prevent damaging your PC with static electricity?

a. place your PC on a rubber mat

b. wear leather soled shoes

c. periodically touch a safe ground point on the PC to discharge yourself

d. wear an ESD wrist strap

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Answer: (d).wear an ESD wrist strap

31. Which is NOT typically a Field Replaceable Unit?

a. System ROM

b. Power supply

c. System chassis

d. Video controller

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Answer: (c).System chassis

32. You suspect a virus has entered your computer. What will not be affected by the virus?

a. CMOS

b. Boot sector
c. Floppy disks

d. Program files

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Answer: (a).CMOS

33. A brownout is defined as:

a. a slightly elevated voltage lasting from seconds to minutes or more

b. a slightly decreased voltage lasting from seconds to minutes or more

c. complete power out lasting a few minutes

d. alternating power out, power on lasting a few minutes

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Answer: (b).a slightly decreased voltage lasting from seconds to minutes or more

34. Which component stores an electrical charge?

a. diode

b. rectifier

c. capacitor

d. resistor

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Answer: (c).capacitor

35. You should never put floppy drives, hard drives, or even VCR tapes or cassette tapes on top of speakers (or n
of:

a. RFI
b. EMI

c. EXE

d. FYI

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Answer: (b).EMI

36. Which is the easiest component to environmentally recycle?

a. Motherboards

b. CMOS batteries

c. Toner cartridges

d. Cathode ray tubes

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Answer: (c).Toner cartridges

37. The output voltages of a PC power supply are in the form of _____ current.

a. AC

b. DC

c. amperage

d. resistive

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Answer: (b).DC

38. What should he used to extinguish a computer fire?

a. fire hose

b. class a extinguisher

c. class c extinguisher

d. silver foam water

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Answer: (c).class c extinguisher

39. You run a super wing-ding diagnostic program on your PC, and it reports that your hard drive, microprocessor
To resolve this problem you should:

a. replace each part one at a time, rerunning the diagnostic before replacing the next part

b. check to see if you have a software problem

c. replace everything at once and rerun the diagnostic

d. get another copy of the diagnostic program

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Answer: (b).check to see if you have a software problem

40. ESD damage can be caused by:

a. Placing an IC in a non-conductive plastic bag

b. Placing an IC on a grounded mat

c. Repeated sags in current supplied from outlets

d. Touching metal on the chassis

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Answer: (a).Placing an IC in a non-conductive plastic bag

41. How can you totally protect a PC from damage during a

a. Disconnect the AC power cable

b. Disconnect all external cables and power cords

c. Use a surge protector

d. Turn off the AC power

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Answer: (a).Disconnect the AC power cable

42. What resistance in ohms should be displayed when testing a speaker in a computer?

a. 0 Ohms

b. 16 Ohms
c. -200 Ohms

d. Unlimited Ohms

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Answer: (b).16 Ohms

43. To prevent the computer from overheating you should?

a. Remove the slot cover from the back

b. Keep the computer cover closed

c. Remove the CPU fan

d. All of the above

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Answer: (b).Keep the computer cover closed

44. You're on your PC at midnight and an electric storm pops up. What's the best way to protect your PC.

a. you don't worry; you have a lightning rod on your house

b. you don't worry; you've got a surge protector on your PC

c. you don't worry; you've got a surge protector on your PC and phone line to your modem

d. unplug the PC and remove phone line from the modem

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Answer: (d).unplug the PC and remove phone line from the modem

45. Which technology is used in the processor of a computer to simulates a single processor into two virtual proce

a. Hyper threading technology

b. Multi core technology

c. Simulation technology

d. Multi threading technology

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Answer: (a).Hyper threading technology

46. Which of the following is not a hardware?

a. Printer

b. Network card

c. Internet browser

d. Monitor

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Answer: (c). Internet browser

47. Which one of the following is not the same as the other three?

a. MAC address

b. Hardware address

c. Physical address

d. IP address

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Answer: (d). IP address

48. If one GigaByte is equal to 2^30 Bytes of data storage, then 1024 TeraBytes is equal to .............. bits of data s
a. 2^50

b. 2^53

c. 2^40

d. 2^56

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Answer: (b).2^53

49. Which of the following is not a computer hardware?

a. Mouse

b. Monitor

c. Antivirus

d. Printer

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Answer: (c).Antivirus

50. The hardware device commonly referred to as the ‘brain’ of the Computer is the ……….…

a. RAM chip

b. data input

c. CPU

d. secondary storage
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Answer: (c).CPU

51. Which of the following is the appropriate definition of a com

a. Computer is a machine that can process information.

b. Computer is an electronic device that can store, retrieve an

quickly and accurately.

c. Computer is an electronic device that can store, retrieve an

d. Computer is a machine that can store, retrieve and process

information.

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Answer: (b).Computer is an electronic device that can store, retrieve and process both qualitative and quantitative d

52. Power protection device that includes a battery and provides a few minutes of power.

a. surge suppressor
b. line conditioner

c. generator

d. UPS

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Answer: (d).UPS

53. Devices that make up a computer system that you can see or touch.

a. menu

b. print

c. software

d. hardware

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Answer: (d).hardware

54. The main component of a desktop PC is the ………….. which houses the computer’s critical parts.

a. system case

b. memory

c. keyboard

d. processor

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Answer: (a).system case

55. The term used to define all input and output devices in a computer system is …………..
a. Monitor

b. Software

c. Shared resources

d. Hardware

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Answer: (d).Hardware

56. The expression DSL stands for …………..

a. Digital Subscriber Line

b. Digital Signature Line

c. Digital Sending Line

d. Digital Subscriber Loop

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Answer: (a).Digital Subscriber Line

57. If a user needs Information instantly available to the CPU, it should be stored …………..

a. on a CD

b. in secondary storage

c. on removable media

d. on network drive

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Answer: (b).in secondary storage

58. Which one of the following is not a network device ?

a. Router

b. Switch

c. Hub

d. CPU

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Answer: (d).CPU

59. Date and Time are available on the desktop at …………

a. Keyboard

b. Recycle Bin

c. My Computer

d. Task bar

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Answer: (d).Task bar

60. Printed information, called _________________ , exists physically and is a more permanent form of output tha

a. soft copy

b. carbon copy

c. hard copy

d. desk copy
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Answer: (c).hard copy

61. Which is the part of the computer system that one can phys

a. data

b. operating systems

c. hardware

d. software

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Answer: (c).hardware

62. The efficiency for turning 115,000-volt power into 208-volt power, which servers can use is,

a. 80%

b. 82%
c. 84%

d. 89%

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Answer: (d).89%

63. One of the feature keys for achieving the PUE of 1.23, was putting measurement devices such as,

a. Voltage divider

b. Current divider

c. Current transformers

d. Voltage transformers

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Answer: (c).Current transformers

64. The no of uplink ports, that are being used per rack-switch can varies from a minimum of

a. 2

b. 3

c. 4

d. 6

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Answer: (a).2

65. In Google terminology, the Array is also called as

a. Grid
b. Stack

c. Clusters

d. Queue

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Answer: (c).Clusters

66. A 1000 MB data transfer between the disks within the server, takes the time of

a. 2 seconds

b. 5 seconds

c. 8 seconds

d. 10 seconds

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Answer: (b).5 seconds

67. In the case of dual-port, rack switches operating at oversubscription rate of

a. (1:2)

b. (20:1)

c. (3:4)

d. (10:2)

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Answer: (b).(20:1)

68. Containers also reduce the distance of the air-circulation-loop, which reduces
a. Voltage

b. Current

c. Energy

d. Power

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Answer: (c).Energy

69. The power-utilization effectiveness median is

a. 1.69

b. 1.54

c. 1.23

d. 1.42

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Answer: (a).1.69

70. The leaving bandwidth of the rack is 6 to 24 times smaller

a. 48/8 to 48/4

b. 38/8 to 48/2

c. 48/4 to 48/2

d. 48/8 to 48/2
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Answer: (d).48/8 to 48/2

72. Network interface card (NIC) in the baseline design is

a. 1

b. 2

c. 3

d. 4

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Answer: (a).1
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