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ServiceNow Project Management Overview

This document provides an overview of project management. It describes the project management process, which includes initiating, planning, executing, delivering, and closing phases. It also outlines different types of projects like waterfall, agile, and hybrid approaches. Finally, it lists various roles that use project management applications, such as project managers, program managers, and executives.

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737 views1 page

ServiceNow Project Management Overview

This document provides an overview of project management. It describes the project management process, which includes initiating, planning, executing, delivering, and closing phases. It also outlines different types of projects like waterfall, agile, and hybrid approaches. Finally, it lists various roles that use project management applications, such as project managers, program managers, and executives.

Uploaded by

ServiceNow Users
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
  • Project Management Overview

PROJECT MANAGEMENT OVERVIEW

Welcome to the rides section of PPM Adventure World

Fast
THE

Track

PROJECT MANAGEMENT

WHAT IS PROJECT MANAGEMENT?


The Project Management application within ServiceNow includes
tools to help you create, view and manage projects.

CREATE VIEW MANAGE

PROJECT MANAGEMENT PROCESS FLOW

1 3 5

2 4

INITIATING EXECUTION CLOSING


This phase determines This phase includes This phase means the
the need for a project starting the project, project is complete.
and outlines the value assign tasks and It includes post-project
the project will managing the delivery. activities such as
provide. viewing baselines and
actual values as well
as managing related
incidents, problems
and changes.

PLANNING DELIVERING
This phase includes This phase includes
creating scheduled the completion of
tasks, dependencies project tasks and
and resource requests. a project handoff.

TYPES OF PROJECTS

WATERFALL AGILE
Traditional Pure agile
cascade
methodology

HYBRID
Mix of waterfall and agile

WHO USES THIS APPLICATION?

Project Manager Program Manager Portfolio Manager


Responsible for balancing Responsible for coordinating Aligns projects and programs
scope, budget and timeline related projects with strategic objectives and
of projects manages financials across
the portfolio

Executives End Users


Sets strategic objectives; Update status of project tasks
receives and views
status reports

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