BSBMGT402 – Implement Operational Plan
Assessment
Qualification: BSB42015
Training Package: BSB Business Service
Due Date: Week 9 Assessment Type: Case study and report
Assessment Guidelines
Please read the following assessment guidelines carefully.
1. The purpose of this activity is to assess your knowledge and skills in Implement operational plan.
2. If you have any considerations that may affect your performance in the assessment, please inform your
assessor immediately. Your assessor will provide you with a suitable alternative to complete this assessment.
3. Your assessor will mark your assessment and provide feedback and a grade to you via the assessment
submission on Moodle.
4. If you feel the decision made by your assessor was incorrect you have the rights to appeal the grading through
filling out an appeals form which will then be handle by the Academic Manager.
5. A “NYS” (not yet satisfactory) result of this task may be returned to you for a re-assessment. Re-assessments
must be submitted by an agreed date with your assessor.
6. The re-assessment work must address the specific performance tasks beyond doubt for the assessor to issue
a satisfactory (pass) result. A repeat NYS outcome could lead to an administration fee for further reassessment.
7. All work must be done individually. Copied work will not be accepted and
By adding my name to this document, I hereby declare the work is my own and has not been copied
from any other source.
Student NAME:_______________________________________ Date:_________________
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BSBMGT402 – Implement Operational Plan
Assessment Overview
There is four (4) task which need to be completed in this assessment each task has a
template which needs to be completed as part of your task.
The case study has been provided to you.
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BSBMGT402 – Implement Operational Plan
Task A – Operational plan
Using the information provided in the template below you are required to:
1. Gather information and analyse the operational resources for storplus and consult
with your manager (your trainer) on how to implement an operational plan which
meets the goals of storplus.
2. Work together with your classmate or directed by your trainer, using the
performance management plan template provided identify and monitor the expected
outcomes for storplus.
3. Discuss possible risk which could occur at implementation and potential control
measures on developing risk response and contingency plan.
StorPlus Implement Operational Plan
Executive Summary
Introduction
Company’s Business Objective
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BSBMGT402 – Implement Operational Plan
1. Collate and analyse the operational resource requirements in consultation with your team to implement an
operational plan to meet the organization’s business objectives.
StorPlus Resource Requirements & Outcomes Plan
Prepared by: Position: Signature: Date:
Success
Action plan/ Resources Implementatio
Performance criteria/
Activities needed n date
Task Objectives indicators Outcomes
(propose how (what is (when would
(based on the company’s requirements) (extract from (how would this
to achieve needed to this be
case material) benefit the
goals) support goals) introduced)
company)
Engage with customers:
• Raise organisational profile by
20 %.
• Improve customer satisfaction
performance by 10%.
Increase distribution capacity by 15%
overall within financial year.
Control direct and indirect costs of
operations within budget.
Engage workers with strategic goals of
business and support professional
development in line with strategic goals.
(Targets to be set by individual
managers).
Improve health of employees (range of
specific areas).
Approval Yes No
Name: Position: Signature: Date:
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BSBMGT402 – Implement Operational Plan
2. Provide a performance measurement plan to assist the organization to identify and monitor
the expected organizational outcomes
StorPlus Balance Scorecard
Prepared by: Position: Signature: Date:
Targets (% to achieve) Initiatives
Measures
(supporting
Objectives (what
factors to assist
(based on the company’s requirements) metrics to be
Q1 Q2 Q3 Q4 desired
used)
outcomes)
Engage with customers:
• Raise organisational profile by 20 %.
• Improve customer satisfaction
performance by 10%.
Operations
Increase distribution capacity by 15%
overall within financial year.
Control direct and indirect costs of
operations within budget.
Engage workers with strategic goals of
business and support professional
development in line with strategic goals.
Human resources
(Targets to be set by individual managers).
Improve health of employees (range of
specific areas).
Approval Yes No
Name: Position: Signature: Date:
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BSBMGT402 – Implement Operational Plan
3. Discuss the possible risks to implementation of operational plan and potential control measures by discussing
with your team member/s on developing risk response and contingency plan.
StorPlus Risk Response and Contingency Plan
Prepared by: Position: Signature: Date:
Who is
Type of Identified risk Likelihood Impact Response Contingency
responsible?
initiative (what can (rank 1 for low, (low/ medium/ (what will be the plan
(assign staff to
(based from Q2) happen) rank 5 for high) high consequences) (how to avoid it)
follow up)
1.
2.
3.
4.
5.
Approval Yes No
Name: Position: Signature: Date:
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BSBMGT402 – Implement Operational Plan
4. Develop a one-page draft business case for resourcing that the operations general manager may use to
make proposal to board of directors and include the approximate cost for each item, benefit to the
organisation as well as a summary of delegation authorities and the organisational procurement process.
StorPlus Business Case
Prepared by: Position: Signature: Date:
Problem/ Impacts
Costs Delegation Procurement
opportunity Benefits (how would it
(limitations/ (who is (what must be done to
(based on the (advantages) affect the
concerns) responsible) achieve goals)
objectives) company)
Approval Yes No
Name: Position: Signature: Date:
Conclusion
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BSBMGT402 – Implement Operational Plan
Task B – Implement human resource acquisition
Read Case Study 1 and information provided in template below to complete the following
task.
You task
Create a plan which looks at recruitment and selection of new staff in line with company
policies and agreed timelines.
Hint - Can you use websites such as (www.fairwork.gov.au) to assist you in this task.
a. Create a recruitment and selection plan for StorPlus.
StorPlus Recruitment and Selection Plan
HR Activity Projected Responsible Status
Completion Party
Date
Identification of Job vacancy
Job description
Person specification
Job advertisement
Application pack
Processing applications
Short listing candidates
Arrange interviews
Conduct interviews
Short listing interviewed candidates
Feedback to the applicants
Reference checks for successful applicants
Appointment with successful applicant
Induction and probation
Approval Yes No
Name: Position: Signature:
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BSBMGT402 – Implement Operational Plan
Task C – Budget analysis to monitor productivity performance
Read Case Study 2 and information provided in template below to complete the following
task.
- Task
1.Use the financial information from the case study to monitor profit and productivity
performance of StorPlus
2. Document recommendation and seek approval from management for variations to be
made to the operational plans.
Allocation of new Justification to the Metrics to be used Staff responsible
budget to proposed proposed allocation to monitor
areas to ensure
productivity
performance
HR resourcing is $300,000 State the reasons why you
per annum and budget for think that the allocation
new plant and equipment would be effective to
is $250,000 support productivity
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BSBMGT402 – Implement Operational Plan
b. Document recommendations for variation to the operational plan and inform individuals in the team.
StorPlus Variation to Operational Plan
Change
Requested by: Position: Signature: Date request: request no:
01
Item of scope affected: Nature of change requested: Reason for change:
Impact on schedule Change evaluation
Proposed change Impact on budget (analysis of the proposed request for change is
Impact on resources (in months, shade cells on start time and end time for both current and adjustment rows)
(based on previous (differences in % between
(based on previous table)
table computations) current and adjustment)
specific, measurable, attainable, realistic and
J F M A M J J A S O N D timely)
Current
resources
Human
(HR)
Adjustment
Distributio
Current
n (DIS)
Adjustment
Operation
Current
s (OP)
Adjustment
Change approval Accepted Deferred Rejected
Name: Position: Signature: Date:
Comments (on implementation):
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BSBMGT402 – Implement Operational Plan
Task D - Organisational development support
Read Case Study 3 and information provided in template below to complete the following
task.
Task
Using StorPlus operational plan summary for FY2013/2014 you need to complete the below
template to develop support for employees to achieve the expect operational efficiency
through identifying knowledge and skills gaps within the team.
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BSBMGT402 – Implement Operational Plan
c. Identify knowledge and skills gaps of employees within a team
Identified gaps Organizational development activities Costs Timeframe Staff responsible
What are the limitations of employees (sensitivity training, goal setting and planning, team
building, participative management, quality circles)
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