Course

Courses Features
2019

Guide
Communication 18 Top 10 Skills by 2020 02

Leadership 12 Corporate Learning Solutions 10

Canadian Management 06
Project Management 34
The 7 Habits® 21

New Courses 36

Management
Centre

FUTURE
PROOF
YOUR
CAREER
EVOLVE YOUR SKILLS AND THRIVE

A revolution is transforming
the way we work. Are you ready?
See pg. 2-3 for details.
Do you have the right skills
for tomorrow’s success?
By 2020, more than one-third of the core skillset needed
to do our jobs will be different from the skills valued today.

That’s just one key finding from “The Future of Jobs”, a recent The great news is that for more than 55 years, these very same
World Economic Forum report that asked human resources and skills have been at the core of the transformational learning
strategy officers from leading global employers for their take on the experiences Canadian Management Centre provides successful
profound shift triggered by the Fourth Industrial Revolution. This individuals and organizations.
technology transformation is disrupting how we work, increasing
demand for highly skilled workers and shifting expectations about If you’re ready to future-proof your career and face tomorrow’s
the capabilities we’ll need to succeed. work revolution head on, CMC has the learning solutions, expertise and
support to help you meet those challenges and outperform—right now.
A big challenge will be the need to supplement technical skills with
strong social and collaborative ones – like persuasion, emotional
intelligence and teaching others.

The Top Skills You Will Need in 2020:

Critical Thinking
The ability to skillfully conceptualize,
analyze, evaluate and apply data and
People Management information from a variety of fields— Negotiation
Skills and experience that enable like computer science and engineering. The ability to successfully reach agreement
managers to interact with and through preparation, problem analysis,
motivate others—including clear active listening, emotional control,
communication, flexibility, empathy problem solving and decision making.
and an ability to listen.

Emotional Intelligence Coordinating with Others

Interpersonal skills supported by The ability to communicate and
self-awareness, self-regulation, collaborate with individuals and
motivation, curiosity and empathy teams to solve problems, achieve
that help build relationships goals and get results.
and influence others.
 What’s the Fourth Industrial Revolution?
It’s the global technology-led change that’s disrupting every industry. From AI to biotech and many other exciting new emerging technologies,
this new digital revolution isn’t just innovating how we live. It’s transforming the skills we’ll need to succeed in the 21st century.

During previous industrial revolutions, retraining workers with new skill sets took decades. This time around, change is happening faster.
To protect your career and make the most of new opportunities, your skills will need to be future-proofed in years – or even months.

Will you be ready?

Judgement and Decision Making Service Orientation

Proficiency in analyzing and Skills centred on getting results or
synthesizing data to derive strategic meeting expectations by being
insights and make effective decisions. attentive and patient with clients and
Complex Problem Solving communicating clearly, using positive
The ability to solve new, language and product knowledge.
imprecise problems and apply
them to real-world complexities.

Turn the page to

find courses to
help you develop
these crucial skills

Cognitive Flexibility Creativity

Skills that focus on an individual’s ability Exploring situations or problems
to think about concepts simultaneously and developing fresh and often
or quickly transition between them to unorthodox ways to solve them.
address challenges that may arise.

About Canadian Management Centre

In-Class Corporate Small to
and Online Learning Medium Business
Courses Solutions Solutions
For more than 50 years, thousands Increase your team’s Leverage our proven expertise to
of Canada's top organizations have performance with out-of-the-box transform your talent and drive
counted on us to train over 400,000 or tailored learning solutions the growth and potential of your
of their best and brightest – sending and implementation support. small-medium sized business.
their employees back year after year.

Find out more at cmcoutperform.com 3

 TOP SKILLS AND COURSES BY CATEGORY:

People Management Critical Thinking Negotiation

• Preparing for Leadership Pg. 16 • Critical Thinking Pg. 30 • Negotiating to Win Pg. 26
• Successfully Managing People Pg. 9 • Effective Decision Making Pg. 30 • Getting Results Without Authority Pg. 7
• M
 anagement Skills for New Supervisors • Developing Your Analytical Skills Pg. 32 • E
 xpanding Your Influence: Understanding the
and Managers Pg. 6 Psychology of Persuasion Pg. 13
• T
 ransformational Leadership: How to Inspire
Extraordinary Performance Pg. 17

Emotional Intelligence Coordinating with Others

• Leading with Emotional Intelligence Pg. 15 • Getting Results Without Authority Pg. 7
• Interpersonal Skills for Managers Pg. 24 • Communicating Up, Down and Across the Organization Pg. 22
• Managing Stress and Emotions in the Workplace Pg. 25 • Delegation Bootcamp visit cmcoutperform.com/32819
• Developing Your Emotional Intelligence Pg. 23 • Mastering the Art of Critical Conversations Pg. 25

Judgement and Decision Making Complex Problem Solving

• Effective Decision Making Pg. 30 • Developing a Strategic Mindset Pg. 31
• Strategic Planning: From Vision to Action Pg. 31 • Effective Decision Making Pg. 30
• Improve Your Analytical Skills Pg. 31

Service Orientation Cognitive Flexibility

• Communication Excellence for Front-Line Staff Pg. 33 • Leading Through Change Pg. 8
• Getting Results Without Authority Pg. 7 • Critical Thinking Pg. 30
• Collaborative Leadership Skills Pg. 13 • The Voice of Leadership Pg. 17

4 Visit us at cmcoutperform.com
Table of Contents Interpersonal Skills for Managers
Managing Stress and Emotions in the Workplace
Pg. 24
Pg. 25
Mastering the Art of Critical Conversations Pg. 25
Making it easier to find the course for you. Negotiating to Win Pg. 26
On each outline we've added one or more of these Responding to Conflict: Strategies for Improved Communication Pg. 26
coloured tabs so you know if the course is right for you.
Business Writing & Presentation Skills
New Mid-Level Experienced Project
Professionals Professionals Professionals Managers Effective Business Writing Pg. 27
Effective Executive Speaking Pg. 28
Effective Presentation Skills Pg. 28
Management Courses
Effective Technical Writing Pg. 29
Engaging a Multi-Generational Workforce Pg. 11
Grammar for Professionals Pg. 27
Getting Results Without Authority Pg. 7
Storytelling Power: Secrets for Exceptional Communication Pg. 29
How to Be a Successful Manager as an Introvert Pg. 7
Strategy & Analysis
Improving Your Managerial Effectiveness Pg. 8
Leading Through Change Critical Thinking Pg. 30
Pg. 8
Making the Transition to Supervising and Managing Others Communicating Your Strategy Pg. 32
Pg. 6
Management Skills for New Supervisors and Managers Developing a Strategic Mindset Pg. 31
Pg. 6
Managing Chaos: Tools to Set Priorities and Make Decisions Developing Your Analytical Skills: How to Research and Present
Under Pressure Information Pg. 32
Pg. 9
Successfully Managing People Pg. 9 Effective Decision Making Pg. 30
Strategic Planning: From Vision to Action Pg. 31
Taking on Greater Responsiblitiy: Skills to Maximize Your
Pg. 16
Performance Business Enhancement
Time Management Pg. 11 Commication Excellence For Front-Line Staff Pg. 33

Leadership Courses Fundamentals of Finance and Accounting for Non-Financial Pg. 33

Managers
Achieving Leadership Success Through People Pg. 12
Canadian Management Centre’s 5-Day ‘MBA’ Project Management
Pg. 18
Coaching Skills for Effective Leadership Agile Project Management Hands On Pg. 35
Pg. 12
Collaborative Leadership Skills Applying Agile to Non-Technology Projects Pg. 35
Pg. 13
Expanding Your Influence: Understanding the Psychology of Change Management for Project Success Pg. 35
Persuasion Pg. 13 For Project Team Members Only! Pg. 35
Leadership and Team Development for Managerial Success Pg. 14 Hands-on Microsoft Project Pg. 35
Leadership Development for Women Pg. 14 Juggling Multiple Projects Pg. 35
Leading in a Diverse and Inclusive Culture Pg. 15 Managing Complex Projects Pg. 35
Leading With Emotional Intelligence Pg. 15 Managing Stakeholder Expectations Pg. 35
Preparing for Leadership Pg. 16 Project Contracting and Procurement Management Pg. 35
The Voice of Leadership Pg. 17 Project Management Essentials: Part 1 – The Fundamentals Pg. 35
Transformational Leadership: How to Inspire Project Management Essentials: Part 2 – Advanced Project
Extraordinary Performance Pg. 17 Monitoring and Control Pg. 35

Communication & Interpersonal Skills Project Management Essentials: Part 3 – Effective

Communication & Stakeholder Management Pg. 35
Advanced Leadership Communication Strategies Pg. 18
PMP® Exam Prep: The Velociteach System Pg. 35
Assertiveness Training for Managers Pg. 19
FranklinCovey® Courses
Assertiveness Skills for Women in Business Pg. 19
Communicating Up, Down and Across the Organization Pg. 22 The 7 Habits of Highly Effective People® Signature
Edition 4.0 Pg. 21
Communication Techniques for Strong Work Relationships Pg. 22
The 7 Habits for Managers®: Essential Skills and Tools for
Developing Your Emotional Intelligence Pg. 23 Leading Teams Pg. 21
Effectively Communicating in the Moment Pg. 23 The 5 Choices to Extraordinary Productivity ™
Pg. 21
How to Communicate with Diplomacy, Tact and Credibility Pg. 24

Register Now - Call 1-866-929-1590 5

 New Mid-Level Mid-Level Project
Professionals Professionals Professionals Managers

Making the Transition to Supervising Management Skills for New

and Managing Others Supervisors and Managers
Course Code: 31243 Course Code: 31248

TOP TAKEAWAY TOP TAKEAWAY

Understand what your boss, peers and direct reports will expect
Learn how you can achieve better results through people.
from you in your new role.

Transition into your new role and responsibilities with ease! Manage, coach and inspire your team to new levels of
Prepare for a complete change of responsibilities and help eliminate performance!
the anxiety that can accompany it. Gain the practical know-how and Gain the fundamental skills to succeed in your new leadership role.
confidence you need to plan, organize, coach, motivate, delegate and Learn key concepts and apply tools for communicating, leading
communicate effectively in your new role. change, coaching and inspiring that will enable you to build a high-
performing team of engaged employees. And, you will walk away from
What You Will Learn this course with a powerful action plan to leverage your new skills and
• Understand what your boss, peers and direct reports will expect transform your management challenges.
of you in your new role
What You Will Learn
• Identify your personal work style and leverage the styles of those
around you • Identify the various aspects of your role as a leader

• Create better connections with those you work with through the • Gain awareness of your behavioural style and learn to recognize
use of listening and communication techniques the styles of others

• Empower your employees through effective delegation practices • Adapt your style to improve communications and relationships

• Deliver feedback and provide coaching that will correct behaviour • Support your employees through phases of transition and change
and motivate your employees • Recognize what and when to delegate, and to whom
How You Will Benefit • Deliver feedback that will redirect behaviour and inspire
employees
Management

• Make a quick, effective transition to your new role

• Use performance management to motivate and engage others
• Establish a presence and build credibility from the start
• Gain insight from others going through the same transition How You Will Benefit
• Avoid common pitfalls of new managers and supervisors • Empower others by giving individuals clear goals and the
autonomy to do their best work
Who Should Attend • Maximize productivity through delegation and performance
Newly appointed or prospective supervisors and managers with less management
than one year of experience supervising and managing others. • Gain the confidence to provide employees with ongoing feedback
and coaching
Recommended Next Step Course
• Avoid common pitfalls for new supervisors and managers
Improving Your Managerial Effectiveness See Pg. 8
Who Should Attend
Supervisors and managers with one to three years of experience
supervising and managing others.

Recommended Next Step Course

Successfully Managing People See Pg. 9

Delivery Method Classroom, On-Site Delivery Method Classroom, On-Site

Duration 2 Days Duration 3 Days

For Dates, Locations and Registration: cmcoutperform.com/31243 For Dates, Locations and Registration: cmcoutperform.com/31248

Accreditation Accreditation
12 PDUs (Leadership: 12) 18 PDUs (Leadership: 18)
RIBO Credits: Management Skills 12 hours RIBO Credits: Management Skills 18 hours
Fees Fees
Members $1845 CDN Members $2195 CDN
Non-Members $1995 CDN Non-Members $2395 CDN

6 Visit us at cmcoutperform.com
 New Project Mid-Level Project
Professionals Managers Professionals Managers

Getting Results Without Authority How To Be A Successful Manager

As An Introvert
Course Code: 32532 NEW Course Code: 32005

TOP TAKEAWAY TOP TAKEAWAY

Reduce resistance, get buy-in and achieve better results. Gain visibility and respect from colleagues at all levels.

Learn how to influence without the use of formal authority. Harness your strengths as an introvert.
Getting anything done in the business world — whether convincing How successful can you be in business if you’re an introvert? Very—if
someone to hire you, fund your project, or buy into your proposal — you know how to harness your strengths. In a world dominated by
requires the ability to influence others. Learn the three key sources of extroverts, introverts can be challenged to communicate in ways that
influence that will equip you with the skills to influence where there is ensure they don’t fade into the background.
a lack of authority, personal power, persuasion and negotiation.

What You Will Learn What You Will Learn

• Find opportunities to raise your visibility in your organization
• Use the PowerDial© Model to discover the three key sources of
influence • Identify the self-defeating messages that hold you back
• Measure your current power base to identify and target your • Build your effectiveness at speaking up and getting heard
influence opportunities
• Get recognition for your expertise
• Improve the interpersonal skills that make the biggest impact on
• Increase your professional network without feeling or coming off
your ability to get results through others
as pushy
• Build credibility by tuning in to the needs of others
• Target your stakeholders more strategically
• Use positional power effectively and appropriately
• Work more harmoniously with other personality types
• Develop an understanding for negotiation and how to use it to
influence outcomes How You Will Benefit

Management
• Leverage constructive conflict to influence others and produce • Take actions to rein in negative self-talk
better team results • Initiate thinking habits to support your visibility
© 2012 BigBlueGumball LLC

How You Will Benefit • Learn and practice tactics for speaking compellingly to your
audiences
• Build credibility in the eyes of those you wish to influence
• Create a “marketing mix” of visibility-boosting activities
• Understand those you’re trying to influence and develop
strategies to become more influential with them • Promote an environment that engages extroverts and introverts
• Successfully position your ideas and implement change • Optimize your results by balancing your people time vs. solo time
• Create a collaborative work environment for faster, better results Who Should Attend
• Achieve more trusting relationships with colleagues, stakeholders Managers who recognize their tendency to be introverted and want to
and leaders strategically harness their strengths to maximum advantage.
Who Should Attend Recommended Next Step Course
Professionals who need to improve their influencing skills to achieve The Voice of Leadership See Pg. 17
results through others.

Recommended Next Step Course

Communicating Up, Down & Across the Organization See Pg. 22

Delivery Method Classroom, Live Online, On-Site

Duration 3 Days

For Dates, Locations and Registration: cmcoutperform.com/32532

Accreditation Delivery Method Classroom, On-Site

18 PDUs (Leadership: 18)
RIBO Credits: Management Skills 18 hours Duration 2 Days

Fees For Dates, Locations and Registration: cmcoutperform.com/32005

Members $2195 CDN
Non-Members $2395 CDN Fees
Members $1995 CDN
1 Day version available. See cmcoutperform.com/21003 for details Non-Members $2195 CDN

Register Now - Call 1-866-929-1590 7

 Mid-Level Project Mid-Level Experienced Project
Professionals Managers Professionals Professionals Managers

Improving Your Managerial Effectiveness Leading Through Change

Course Code: 32508 Course Code: 21006

TOP TAKEAWAY TOP TAKEAWAY

Find ways to optimize the talent on your team to achieve better Eliminate productivity lulls with effective change management
results. techniques.

You have the ability to transform your team environment. Build trust, commitment, and positive results through any
Get ready to examine your managerial style and increase your change initiative.
self-awareness. Here’s your chance to adapt your approach, navigate Organizational change is constant. And yet many people react to
conflicts, and motivate your people. You’ll have an opportunity to change with denial or resistance. As a change leader, your ability to
experience management simulations and role-model the specific help people overcome their reactions and get on board with new
behaviours that will enable you to perform at your very best and move initiatives is critical to your success. In this one-day workshop, you’ll
from being a boss to a coach who gets results. Attend this course to gain practical tools that will enable you to manage reactions to change
learn how to conquer obstacles that are in the way of the results you and communicate in a manner that inspires followership and optimal
want to achieve. productivity through any change initiative.
What You Will Learn What You Will Learn
• Understand what it takes to create a high-performance team • Understand your role as a change leader
• Identify remedies to fix dysfunctional teams • Get clear on your own reaction to change as well as the reaction
• Develop your team members to reach their highest potential of those you work with

• Identify motivating triggers, barriers, and generational differences • Appreciate why others may react negatively to change and how
best to respond
• Assess your conflict profile and apply the most effective approach
for handling conflicts • Adapt your communication style to gain buy-in and support from
others toward change initiatives
• Learn to deal with real workplace challenges through
Management

management simulations • Increase the readiness to embrace change and overcome

resistance in your work environment
How You Will Benefit
How You Will Benefit
• Increase your confidence and gain better buy-in from your team
• Begin establishing your reputation within your organization as
• Create a high-performance team with shared goals someone that can manage change and demonstrate agility and
• Motivate your people and help to connect work with a purpose resilience
and meaning • Embrace or reconcile the reality of change, address and decrease
• Gain practical tools to deal with conflicts and challenging anxiety, and concentrate on productivity and results
employees • Set a positive example for colleagues or direct reports when
• Acquire the behaviours and competencies of a transformational handling significant changes in the workplace
coach
Who Should Attend
• Get feedback and answers to your challenges through simulations
Supervisors, team leaders and managers responsible for implementing
Who Should Attend change initiatives within their organization.
Managers with a few years of experience who are interested in Recommended Next Step Course
enhancing their managerial effectiveness.
Managing Stress and Emotions in the Workplace See Pg. 25
Recommended Next Step Course
Coaching Skills for Effective Leadership See Pg. 12

Delivery Method Classroom, On-Site Delivery Method Classroom, On-Site

Duration 3 Days Duration 1 Day

For Dates, Locations and Registration: cmcoutperform.com/32508 For Dates, Locations and Registration: cmcoutperform.com/21006

Accreditation Accreditation
18 PDUs (Leadership: 18) 6 PDUs (Leadership: 3, Strategic & Business Management: 3)

Fees Fees
Members $2195 CDN Members $1095 CDN
Non-Members $2395 CDN Non-Members $1195 CDN

8 Visit us at cmcoutperform.com
 New Mid-Level Experienced Project Experienced Project
Professionals Professionals Professionals Managers Professionals Managers

Managing Chaos: Tools to Set Priorities Successfully Managing People

and Make Decisions Under Pressure
NEW Course Code: 32261 Course Code: 32295

TOP TAKEAWAY TOP TAKEAWAY

Reudce the impact of distractions, interruptions and
Adapt your management style to maximize productivity.
'emergencies'.

Set priorities and learn to control chaos in the workplace. Move your team to higher performance.
While chaos can be a ‘natural’ outcome of constant change, it’s not Are you ready to develop a high-performance team and get more
easy to deal with if you don’t have tools designed to manage that done? Resolve team conflict using emotional intelligence and get more
chaos as it unfolds. Learn solutions to address this challenge, discover from your team by adapting your management style to every situation.
how to harness the energy of a dynamic, though often chaotic, work Learn how to recognize what drives the people you work with and how
environment and avoid feeling overwhelmed. to align employee and organizational values. Examine how to energize
people and counter de-energizing forces.
Through applying a variety of tools, you’ll rethink the way you
approach chaos, which will help you tackle tough situations as they What You Will Learn
arise. Practice techniques for analyzing and resolving problems and • Understand your team’s motivators and create an energized and
learn to strategically communicate your solutions. You’ll leave engaged work environment
confident and ready to apply the most appropriate techniques to
clarify, alleviate and eliminate chaos within your control—and better • Develop awareness of your personal management style and how
manage your reactions to the chaos beyond your control. to adjust it to suit different situations and/or individuals
• Apply effective conflict resolution approaches
What You Will Learn
• Learn to accomplish more, while developing your people, by using
• Define the chaos that you can control the appropriate delegation techniques for any given situation
• Make decisions based on multifaceted analysis of the problem • Construct action plans to turn ‘poor’ performers into ‘peak’
• Prioritize your activities based on importance and urgency performers

Management
• Practice assertive communication to manage shifting priorities How You Will Benefit
• Identify one or two tools most applicable to your situation • Gain skills and confidence to turn difficult people into team
players
How You Will Benefit
• Win the cooperation of everyone in your organization through
• Identify positive outcomes from chaotic environments
influence, emotional intelligence and awareness of personal style
• Clarify and leverage or eliminate chaos within your control
• Increase retention of team members
• Set priorities for all your activities
• Contribute to a more positive work environment
• Focus and act decisively when priorities shift
Who Should Attend
• Use tools to problem-solve and select a course of action
Supervisors, managers and others with management responsibilities
• Manage interruptions and conflicts with greater ease looking to step-up their people management skills.
• Communicate your needs strategically
Recommended Next Step Course
Who Should Attend Developing a Strategic Mindset See Pg. 31
Anyone facing expanding workloads, shifting priorities, complex
organizational dynamics, organizational restructuring and increased
uncertainty.

Recommended Next Step Course

Communication Techniques for Strong See Pg. 22
Work Relationships

Delivery Method Classroom, Live Online, On-Site

Duration 3 Days

Delivery Method Classroom, Live Online, On-Site For Dates, Locations and Registration: cmcoutperform.com/32295

Duration 2 Days Accreditation

18 PDUs (Leadership: 18)
For Dates, Locations and Registration: cmcoutperform.com/32261 RIBO Credits: Management Skills 18 hours
Fees Fees
Members $1845 CDN Members $2195 CDN
Non-Members $1995 CDN Non-Members $2395 CDN

Register Now - Call 1-866-929-1590 9

 CORPORATE LEARNING SOLUTIONS

Corporate Learning Solutions

Discover the one-stop resource for all your enterprise-wide
learning initiatives.
If you're looking for an enterprise-wide learning solution, there's no better place to start than right here – on
Canadian Management Centre's newly redesigned and easy-to-navigate website.

Click the Corporate Learning Solutions tab and discover everything you need for enterprise learning, including valuable
insights, case studies about innovative solutions that helped drive talent transformation, consulting services that can
enable future growth, and access to free resources about the issues and challenges you're facing right now.

Visit cmcoutpeform.com/corporate-learning today and explore!

Organizations we've helped with customized learning solutions:

...and hundreds more.

10 Visit us at cmcoutperform.com
 Mid-Level Experienced Project New Mid-Level Experienced Project
Professionals Professionals Managers Professionals Professionals Professionals Managers

Engaging a Multi-Generational Time Management

Workforce
Course Code: 92610 Course Code: 32233

TOP TAKEAWAY TOP TAKEAWAY

Be better equipped to coach and manage a multi-generational Organize, prioritize, negotiate for more time and move from
team. 'crisis' mode into important and very important.

Today’s work environment is unique in that we now have up to Make time work for you.
five generations of employees working side by side. If you’re doing more and enjoying it less, it’s time to get out of the
Individual work styles, employee expectations and team dynamics time-trap and back to productivity! This course gives you practical
have never been more diverse. So how can you engage, develop and techniques for taking control of your time and making it a manageable
manage employees successfully? In this new course, we will explore resource.
the characteristics of Traditionalists, Baby Boomers, Generation X,
Millennials, and the emerging Generation Z. We will take a look at their What You Will Learn
various approaches to work, perspectives on relationships, and the • Recognize key components of effective goal setting through time
opportunity you have to adapt your leadership approach to maximize management
the potential of all employees.
• Discover your time management strengths and self-management
What You Will Learn opportunities

• Learn more about the generational identities in today’s workforce • Manage multiple priorities based on validity and urgency

• Dispel some of the myths that surround each of the generational • Redirect your efforts to the most important and valid tasks
cohorts • Identify ways to deal with distractions and eliminate interruptions
• Prepare yourself and your team for this changing workplace • Discover quick and easy ways to handle non-valid tasks
demographic
• Learn strategies to improve your concentration and increase your
• Keep your team engaged by understanding what they value and efficiency
expect in a work environment and from their leader

Management
• Implement tools and techniques for effective multitasking and
How You Will Benefit scheduling abilities
• Be prepared for the differences in generational values and how How You Will Benefit
they show up in the workplace
• Achieve better results through more effective planning, clear
• Adopt strategies to foster relationship-building across different goals and priorities
generations
• Free yourself for bigger tasks
• Identify the elements of employee engagement and the drivers
for each generation • Achieve greater productivity by eliminating time-wasters

• Develop strategies to effectively engage and motivate your Who Should Attend
generationally diverse team Employees, supervisors and managers overcome with the challenge of
Who Should Attend competing demands with limited time.

Managers, supervisors and team leaders who manage generationally Recommended Next Step Course
diverse teams. Individuals looking to understand generational
The 7 Habits of Highly Effective People® See Pg. 21
dynamics, how they show up in the workplace, and how to manage
them on their teams.

Recommended Next Step Course

Improving Your Managerial Effectiveness See Pg. 8

Delivery Method Classroom, Live Online, On-Site

Delivery Method Classroom, On-Site Duration 2 Days

Duration 1 Day For Dates, Locations and Registration: cmcoutperform.com/32233

For Dates, Locations and Registration: cmcoutperform.com/92610 Accreditation

12 PDUs (Leadership: 12)
Accreditation
6.5 PDUs (Leadership: 6.5) Fees
Members $1845 CDN
Fees Non-Members $1995 CDN
Members $1095 CDN
Non-Members $1195 CDN 1 Day version available. See cmcoutperform.com/21001 for details

Register Now - Call 1-866-929-1590 11

 Mid-Level Experienced Project Experienced Project
Professionals Professionals Managers Professionals Managers

Achieving Leadership Success Coaching Skills for Effective Leadership

Through People
NEW Course Code: 32128 Course Code: 32506

TOP TAKEAWAY TOP TAKEAWAY

Lead more effectively by demonstrating both caring and courage, Apply coaching strategies that will enable your team to achieve
especially in challenging times. their potential.

Lead more effectively by creating rapport, synergy and trust. Engaging the best in people to achieve results.
The most successful leaders are those with the best people skills. Poor Effective leaders know that the way to get exceptional results,
communication and interpersonal relationships routinely thwart consistently over time, is by connecting people with their talents,
leaders who are otherwise technically competent. To succeed, leaders interests and potential. That’s where coaching comes in. Coaching
must be fully engaged with the individuals who make up their expands capacity and confidence, while driving greater commitment
organization. Focusing skill-by-skill on P.E.O.P.L.E. (Professionalism, to organizations and their goals. True coaching is about how you work
Empathy, Optimism, Partnering, Loyalty and Empowerment) this with and through people every day to inspire better performance.
course can help anyone in a position of leadership demonstrate caring
and courage for maximum results. What You Will Learn
What You Will Learn • Establish a coaching climate: Make it safe to develop authentic
coaching relationships
• Demonstrate professionalism by emphasizing the five
components of professionalism: competence, character, • Assess performance and potential in those you coach
composure, commitment and communication • Develop a focused coaching plan that inspires others to act
• Demonstrate empathy by connecting with, caring for, and • Use powerful questions that help people envision possibilities and
considering people solutions
• Leverage relational listening and greater understanding of • Get commitment from employees for the goals they set in your
personality types to build trust coaching conversations
• Create genuine partnerships with direct reports and colleagues • Handle difficult conversations and conflict with emotional control
Leadership

• Learn and apply the components of loyalty to create “loyal • Ensure your coaching is “brain friendly” by leveraging key
followership” concepts in neuroscience

How You Will Benefit How You Will Benefit

• Understand the components of professionalism and the • Return to work with a set of effective coaching techniques that
importance of setting a good example you can apply immediately
• Coach and develop your direct reports/colleagues to be more • Cultivate strong coaching relationships and experience higher
hopeful and empathetic as they develop greater professionalism levels of employee engagement and commitment
• Create genuine partnerships and unity with, and among, direct • Enhance your leadership effectiveness for greater workplace
reports/colleagues satisfaction and career success
• Be more optimistic through reframing, resilience and positive Who Should Attend
language skills
Individuals who are responsible for the performance and development
Who Should Attend of other employees. Those in leadership and management roles who
People leaders and project leaders who need to exercise greater want to enhance their self-awareness and coaching skills.
influence to drive results through others. Recommended Next Step Course
Recommended Next Step Course Advanced Leadership Communication Strategies See Pg. 18
Expanding Your Influence: Understanding the Psychology See Pg. 13
of Persuasion

Delivery Method Classroom, On-Site Delivery Method Classroom, On-Site

Duration 3 Days Duration 2 Days

For Dates, Locations and Registration: cmcoutperform.com/32128 For Dates, Locations and Registration: cmcoutperform.com/32506

Accreditation Accreditation
18 PDUs (Leadership: 18) 12 PDUs (Leadership: 12)
Fees Fees
Members $2195 CDN Members $2195 CDN
Non-Members $2395 CDN Non-Members $2395 CDN

12 Visit us at cmcoutperform.com
 Mid-Level Experienced Project New Mid-Level Experienced Project
Professionals Professionals Managers Professionals Professionals Professionals Managers

Collaborative Leadership Skills Expanding Your Influence: Understanding

the Psychology of Persuasion
NEW Course Code: 32186 Course Code: 32204

TOP TAKEAWAY TOP TAKEAWAY

Lead more effectively by demonstrating both caring and courage, Understand why we do what we do and customize your
especially in challenging times. persuasion techniques for every situation.

Develop the collaborative leadership skills it takes to drive Discover the secrets of great influencers.
team cohesion and get things done. Expanding your influence requires insights that go beyond the actual
Why become a collaborative leader? Because it gives you the process of influencing—and into the psychology of what truly prompts
ability to break down silos, energize your team and bring out the best us to say yes or no.
in others.
Uncover persuasion techniques most people don’t even know exist.
Get a roadmap to become an adaptive leader: someone who can Learn to build your influence by applying psychological principles to
create clarity, vision and build mutual trust with your team and other any number of business interactions from managing, to negotiating, to
departments. Learn to establish a culture that operates as an open and giving presentations. In addition, you will learn how to choose the best
united group, so you can inspire optimal performance up, down and principle for any given situation and listen more critically to other
across the organization. people’s persuasive arguments.

What You Will Learn What You Will Learn

• Create a culture that fosters involvement from all employees and • Learn the psychological foundation to the laws of persuasion
helps break down silos
• Differentiate the psychology of persuasion from the process of
• Customize your management style to encourage employees to influencing
find their own answers to business challenges
• Make the connection between psychological triggers and the laws
• Leverage social media to enhance discussions, obtain of persuasion and influence
recommendations and information, network and establish
• Define the two paths of persuasion—conscious and subconscious
relevance

Leadership
• Use the Pre-Persuasion Checklist to determine the appropriate
• Improve accountability by allowing your employees to have
law(s) of persuasion for a given business situation
ownership of the results of their efforts
• Apply the laws of persuasion to your influencing challenges back
How You Will Benefit on the job
• Become more effective by enabling each team member to share
How You Will Benefit
ideas and generate solutions
• Explore the psychology behind persuasion
• Remove roadblocks that prevent employees from doing their best
work • Understand the psychological/subconscious triggers
• Enhance team creativity and involvement without expensive • Select and customize the right law(s) of persuasion to apply in
programs or initiatives any situation
• Develop a mindset that can increase your innovation skills and • Learn tactics to protect yourself from unethical behaviour
produce new ideas
Who Should Attend
• Provide greater opportunities for employees to own and
implement their ideas Business professionals and managers, including project managers and
team leaders, who need to understand the psychological principles
Who Should Attend behind how people are convinced to do something.
People and project leaders who want to inspire greater involvement, Recommended Next Step Course
innovation and business results from their direct reports, colleagues
and stakeholders. Achieving Leadership Success Through People See Pg. 12
Recommended Next Step Course
Transformational Leadership: How to Inspire See Pg. 17
Extraordinary Performance
Delivery Method Classroom, On-Site

Duration 2 Days
Delivery Method Classroom, On-Site
For Dates, Locations and Registration: cmcoutperform.com/32204
Duration 2 Days
Accreditation
For Dates, Locations and Registration: cmcoutperform.com/32186 12 PDUs (Leadership: 12)

Fees Fees
Members $1995 CDN Members $1995 CDN
Non-Members $2195 CDN Non-Members $2195 CDN

Register Now - Call 1-866-929-1590 13

 Experienced Project New Mid-Level Project
Professionals Managers Professionals Professionals Managers

Leadership and Team Development Leadership Development

for Managerial Success for Women
Course Code: 32239 Course Code: 92010

TOP TAKEAWAY TOP TAKEAWAY

Apply coaching strategies that will enable your team to achieve
Build a strategic network to support your advancement.
their potential.

Become the engine of a high performance team. Use your strengths and abilities strategically to develop your
Managers who will be promoted are those who manage efficiently and leadership success.
lead their teams effectively. Learn when to lead and when to get out of This course is designed to show you how to use your strengths and
the way. Know and teach critical leadership skills to members of your abilities—your competitive edge—to move forward as a leader. Learn
team so that any one of them can lead in your absence. to master your emotions in even the most unwelcoming atmosphere,
develop a network of support, take smart risks and view competition in
What You Will Learn a more positive light. Discover how to present yourself in a way that
• Assess your performance in your current leadership position earns respect and pursue your goals with positive energy. Return to
your job feeling confident and in a better position to be recognized for
• Align the organization and team to the vision
your capabilities.
• Identify and apply the most effective leadership style to team
situations What You Will Learn
• Develop a motivated workforce using appropriate motivators • Adopt a competitive mindset that leverages your strengths as a
woman
• Prepare for and apply appropriate techniques to coaching
situations • Build a wide and strategic network of key stakeholders who will
promote your career
• Develop the skills to facilitate effective teams including conflict
management • Avoid taking a perfectionist approach to competitive and
challenging situations
How You Will Benefit • Recover from losses quickly by learning to take things less
Leadership

• Discover insights into your current leadership style personally

• Become a leader who empowers your team and brings out their • Learn to deal with hypercompetitive colleagues with whom you
best have low trust
• Build confidence to adapt your personal leadership style in How You Will Benefit
response to ‘curve balls’
• Recognize the unique challenges for women as leaders
• Build a strong leadership team
• Adopt a competitive mindset to leverage your strengths
• Strong team focus on achieving organizational vision
• Take a proactive approach to competitive and challenging
Who Should Attend situations
Executives, managers, team leaders and other business professionals • Recover from setbacks with more confidence and resilience
working and leading in a team environment.
• Learn how to collaborate with people you don’t like
Recommended Next Step Course Who Should Attend
Advanced Leadership Communication Strategies See Pg. 18 Female business professionals in the early stages of their leadership
journey looking to define their personal leadership vision, overcome
limiting beliefs and build relationships to support forward movement in
their careers.

Recommended Next Step Course

Coaching Skills for Effective Leadership See Pg. 12

Delivery Method Classroom, On-Site

Duration 2 Days

For Dates, Locations and Registration: cmcoutperform.com/32239 Delivery Method Classroom, On-Site
Accreditation Duration 2 Days
12 PDUs (Leadership: 12)
RIBO credits: Management Skills 12 hours For Dates, Locations and Registration: cmcoutperform.com/92010

Fees Fees
Members $1845 CDN Members $1845 CDN
Non-Members $1995 CDN Non-Members $1995 CDN

14 Visit us at cmcoutperform.com
 Mid-Level Experienced Project Mid-Level Experienced Project
Professionals Professionals Managers Professionals Professionals Managers

Leading in a Diverse and Leading With Emotional Intelligence

Inclusive Culture
NEW Course Code: 32925 Course Code: 32133

TOP TAKEAWAY TOP TAKEAWAY

Use emotional behaviours, like empathy, to inspire positive
Boost team performance by leveraging the power of differences.
relationships and team results.

Maximize individual, team, and organizational potential Inspire, support and influence team members and external
through diversity and inclusion. customers through EI.
Gain insights into yourself, your team, and the benefits of inclusion at The best practices and core competencies of emotional intelligence
all levels. Through self-assessment, case studies and activities, you will (EI) are at the heart of successful leadership. Every leader must have
develop competencies to create an environment fueled by strong and impactful relationships so their organizations can be highly
engagement and innovation. Take away practical tools for hearing, effective, fast reacting, and innovative. This course uses an integrated
recognizing and appreciating your team—so productivity can soar. competency approach to help you develop this crucial skill.

What You Will Learn What You Will Learn

• Recognize how diversity and inclusion influence day-to-day • Recognize and consciously use emotional data to create and
interactions and decision making maintain productive workplace relationships and team
environments
• Learn how culture shapes our behaviours, beliefs, perceptions,
and responses to others • Manage and adapt emotional behaviours that impact leadership
in a variety of workplace situations
• Understand the impact of culture on the way we communicate,
build relationships, and lead teams • Integrate empathy to promote strong relationships
• Develop the cross-cultural communication skills to move from • Gain emotional insights to understand and implement change
commitment to action
• Implement emotionally intelligent motivational skills to achieve
• Develop a personal vision to that embraces diversity and team results
supports an inclusive environment

Leadership
How You Will Benefit
How You Will Benefit • Lead powerfully with presence and impact
• Recognize the issues and value of D&I at the personal, team, and
• Gain valuable emotional insights and awareness to inspire and
organizational levels
maintain productive relationships
• Become a more inclusive leader by recognizing strengths and
• Manage and adapt emotional behaviours that expand your sphere
growth opportunities for yourself and for others
of credibility and influence
• Articulate how operating from biases impacts innovation,
• Use empathy to promote strong relationships
productivity, and engagement
• Apply collaborative, inclusive and creative communication
• Analyze diversity and cultural competencies in the context of
practices
talent management
• Harness emotionally intelligent motivational skills to achieve team
• Harness the power of differences to boost team performance and
results
collaboration
Who Should Attend
Who Should Attend
Leaders and managers who need to create a healthy, productive
Managers and leaders who want to promote and lead an increasingly
workplace and organizational culture by enhancing their overall
diverse workforce and client base and promote an inclusive
effectiveness through EI.
environment; diversity and inclusion leaders; learning and
development professionals. Recommended Next Step Course
Recommended Next Step Course Advanced Leadership Communication Strategies See Pg. 18
Collaborative Leadership Skills See Pg. 13

Delivery Method Classroom, Live Online, On-Site

Duration 3 Days
Delivery Method Classroom, Live Online, On-Site
For Dates, Locations and Registration: cmcoutperform.com/32133
Duration 2 Days
Accreditation
For Dates, Locations and Registration: cmcoutperform.com/32925 18 PDUs (Leadership: 18)

Fees Fees
Members $1995 CDN Members $2295 CDN
Non-Members $2195 CDN Non-Members $2545 CDN

Register Now - Call 1-866-929-1590 15

 New Project New Project
Professionals Managers Professionals Managers

Preparing for Leadership Taking on Greater Responsibility: Skills

to Maximize Your Performance
Course Code: 32536 Course Code: 32132

TOP TAKEAWAY TOP TAKEAWAY

Leverage your leadership style and approach to achieve results
Shift your communication style and think strategically.
through others.

Unleash the leader within! Develop the skills and confidence to successfully take on new
This course is uniquely designed to help you, as an aspiring or new and challenging demands!
leader, create a professional reputation of strong, authentic leadership. Do you have what it takes to step up to the plate to lead, work
Discover the core elements of leadership as you gain insights into your effectively in teams and juggle new assignments with your current
personal leadership style while creating a leadership brand that responsibilities? Can you articulate a personal brand that paints a clear
empowers, inspires, and motivates the people around you. Explore picture of your strengths and passions?
leadership roles as strategist, change agent, coach, manager,
communicator, mentor and team member. Uncover the courage and Gain insights into your personal strengths while learning skills that will
confidence required to be an authentic, impactful leader. increase your business acumen and help you outperform. You’ll leave
inspired and ready to capitalize on new opportunities.
What You Will Learn
What You Will Learn
• Define the true work of leadership and understand the impact you
have on your team and your organization • Understand what may be holding you back from achieving
greater levels of success
• Discover your personal leadership style and leverage it to
strengthen your influence and enhance your effectiveness • Articulate a personal brand that communicates your strengths
and leaves others inspired
• Create an inspiring leadership brand that differentiates your talent
and guides your actions as a leader • Practice flexing your communication style to produce better
business outcomes
• Build a strong leadership presence and gain credibility, buy-in,
and trust through effective and persuasive communication • Gain tools for getting more done in less time
Leadership

• Approach difficult leadership situations with courage, authenticity, • Analyze workplace demands and expectations to ensure you are
and tact prepared to meet and exceed them

How You Will Benefit How You Will Benefit

• Project a powerful, leadership presence that earns trust and • Feel confident when asked to “step up to the plate” with new
followership projects outside your regular work activities

• Hold conversations that motivate and inspire others to take action • Take your skills and potential to new heights with proven-in-
action “get-ahead” strategies
• Exude confidence as you take on new leadership challenges
• Understand your role in your organization and gain new skills and
Who Should Attend competencies required for success
Individuals who are preparing for a leadership role; high potential • Map out a plan of action to enhance your efficiency and career
individuals who are candidates for leadership positions; individuals development potential
who are new to leadership and looking to enhance their leadership
impact. Who Should Attend
This course is for individual contributors and front-line leaders looking
Recommended Next Step Course to take on greater responsibility and prepare for more senior roles. It is
Management Skills for New Supervisors and Managers See Pg. 6 not designed to meet the needs of senior-level business professionals.

Recommended Next Step Course

Getting Results Without Authority See Pg. 7

Delivery Method Classroom, Live Online, On-Site

Delivery Method Classroom, Live Online, On-Site
Duration 2 Days
Duration 2 Days
For Dates, Locations and Registration: cmcoutperform.com/32536
For Dates, Locations and Registration: cmcoutperform.com/32132
Accreditation
12 PDUs (Leadership: 12) Accreditation
RIBO Credits: Management Skills 12 hours 12 PDUs (Leadership: 12)
Fees Fees
Members $1845 CDN Members $1845 CDN
Non-Members $1995 CDN Non-Members $1995 CDN

16 Visit us at cmcoutperform.com
 Mid-Level Experienced Project Mid-Level Experienced Project
Professionals Professionals Managers Professionals Professionals Managers

The Voice of Leadership Transformational Leadership: How to

Inspire Extraordinary Performance
Course Code: 32130 NEW Course Code: 32021

TOP TAKEAWAY TOP TAKEAWAY

Communicate effectively in tough situations and get buy-in, even
Build a collaborative, high-performing, mission-focussed team.
from those who initially resist.

Use the power of communication to lead, inspire, influence Become a leader who creates meaningful change and truly
and achieve results. makes a difference.
Take the lead with confidence and credibility through the use of As a transformational leader, you challenge the status quo and become
untapped communication skills. This course is designed to strengthen a conduit for sustainable success. You insist on collaboration and
your leadership communication skills in diverse situations. Learn and empower your people to become leaders themselves. Learn to build a
practice techniques to shape your message, develop an authentic clear roadmap that includes specific steps, techniques, and tools to
leadership voice and engage in powerful conversations to achieve make you the change agent. Get ready to assess your skills, master
results with the confidence and support of your team. new strategies, and transform.

What You Will Learn What You Will Learn

• Describe and apply the principles of effective leadership • Evaluate your organization’s predominant leadership style(s)
communication
• Explore the transformational leadership skill set: 10 essential skills
• Communicate your vision and values with passion and precision
• Assess your own transformational leadership skill level
to captivate your audience
• Adjust and develop a process for enhancing your transformational
• Demonstrate how to effectively assign responsibility and delegate
leadership skills
authority
• Monitor your progress with milestones and metrics
• Influence others to change their behaviours and beliefs for the
better • Develop a process for adapting your team’s culture

Leadership
• Implement ways to recognize and reward people for their efforts • Create your cultural adjustment action plan
and good work
How You Will Benefit
• Evaluate the best tools to handle tough situations in ways that
minimize resistance and maximize acceptance • Assess your strengths and step up to lead by example
• Rise to the challenges of today’s “do more with less” reality
How You Will Benefit
• Inject passion and a sense of purpose to spark creativity and
• Lead a team with poise, confidence and presence innovation Inspire your team to reach and strive for greater
• Adapt your leadership communication style for different team performance on their own
members • Cultivate a culture where followers want to become leaders
• Gain the buy-in, trust and loyalty of your team • Create and articulate your vision for the future
• Create a strong, effective leadership team
Who Should Attend
• Achieve a positive, healthy workplace
Leaders seeking to improve business results by inspiring extraordinary
Who Should Attend performance throughout their department, division, or organization.
Business leaders, executives, managers, executive coaches and/or Recommended Next Step Course
mentors, and those aspiring to leadership positions.
Coaching Skills for Effective Leadership See Pg. 12
Recommended Next Step Course
Advanced Leadership Communication Strategies See Pg. 18

Delivery Method Classroom, Live Online, On-Site

Duration 3 Days

For Dates, Locations and Registration: cmcoutperform.com/32130 Delivery Method Classroom, Live Online, On-Site
Accreditation Duration 2 Days
18 PDUs (Leadership: 18)
RIBO Credits: Management Skills 18 hours For Dates, Locations and Registration: cmcoutperform.com/32021

Fees Fees
Members $2195 CDN Members $1845 CDN
Non-Members $2395 CDN Non-Members $1995 CDN

Register Now - Call 1-866-929-1590 17

 Mid-Level Experienced Project Experienced Project
Professionals Professionals Managers Professionals Managers

Canadian Management Centre’s Advanced Leadership

5-Day ‘MBA’ Communication Strategies
Course Code: 32561 Course Code: 32134

TOP TAKEAWAY TOP TAKEAWAY

Get a solid overview of critical business skills in key functional
Learn how to position your communications for maximum impact.
areas and learn to think and act strategically.

Get grounded in the essential elements of senior-level Motivate and influence at every level.
business courses in just one week. You’re already successful as a leader and communicator. Now you must
Make more informed decisions, develop successful strategies and exercise greater influence, solve bigger problems and drive
achieve your personal and organizational goals. Gain insight into how unprecedented performance improvements. You need to be highly
business functions must be integrated and aligned to achieve short and effective at handling your specific challenges as an executive
long-term success. communicator. Superior leadership communication skills and the
ability to adapt them to constantly changing circumstances are
What You Will Learn essential.
• Refine your leadership style to meet the challenges of a complex What You Will Learn
business environment
• Apply influencing techniques for employees, customers, partners
• Develop an understanding of key marketing terms and the and stakeholders, both internally and externally
influence marketing has on your organization’s success
• Develop the trust, credibility, rapport and relationships you need
• Analyze financial statements and learn what they really mean to deliver superior results and rise more rapidly in the
• Understand the impact of change and how to better manage organization
change initiatives • Demonstrate techniques to build consensus, cohesion, buy-in and
• Apply a planning model that can be used at the organization or team commitment
business unit level • Express “key elements” of your message: Written, verbal, visual
• Identify the most effective business tools and strategies to help and symbolic
Leadership

your organization achieve performance results • Compile the best tools and channels for delivering messages
How You Will Benefit How You Will Benefit
• Discover how all components of a business fit together • Master best practices for influencing peers, managers,
• Read and understand financial statements and analyze the subordinates, customers and other stakeholders
financial health of a business • Become more effective at handling your specific challenges from
• Develop a business strategy and establish a sustainable delivering bad news to increasing team motivation
competitive position • Develop effective communication with different personalities
• Learn the language of business and communicate effectively on • Improve relationships with team members
business matters to any audience level
• Develop and effective organization and successfully manage Who Should Attend
people This course is for experienced leaders interested in developing superior
leadership communication skills to achieve even greater success at the
Who Should Attend highest levels of their organizations.
Those in a leadership role who have been managing a team for a
minimum of five years. Recommended Next Step Course
Coaching Skills for Effective Leadership See Pg. 12
Recommended Next Step Course
Advanced Leadership Communication Strategies See Pg. 18

Delivery Method Classroom, On-Site Delivery Method Classroom, On-Site

Duration 5 Days Duration 3 Days

For Dates, Locations and Registration: cmcoutperform.com/32561 For Dates, Locations and Registration: cmcoutperform.com/32134

Accreditation Accreditation
35 PDUs (Leadership: 7, Strategic & Business Management: 28 ) 18 PDUs (Leadership: 18)
RIBO Credits: Management Skills 35 hours RIBO Credits: Management Skills 18 hours
Fees Fees
Members $2945 CDN Members $2195 CDN
Non-Members $3195 CDN Non-Members $2395 CDN

18 Visit us at cmcoutperform.com
 New Mid-Level Project New Mid-Level Project
Professionals Professionals Managers Professionals Professionals Managers

Assertiveness Skills for Assertiveness Training for Managers

Women in Business
Course Code: 32528 Course Code: 32527

TOP TAKEAWAY TOP TAKEAWAY

Learn techniques to boost your assertiveness and watch your Learn techniques to boost your assertiveness and watch your
productivity improve. productivity improve.

Believe in yourself and others will too! Achieve greater results and higher influence with assertiveness
Send the right signals and get the right responses every time. By techniques that will build confidence and credibility.
knowing how to handle yourself in just about any situation that comes Learn how your behaviour style impacts your overall performance as a
up–without seeming either shy or pushy–you'll get things done and manager. Step by step, you’ll go from identifying your current style to
get what you want. You'll command respect. applying a more effective approach. You’ll examine the entire dynamic
process using behaviour modeling and feedback sessions.
What You Will Learn
• Identify the characteristics of the four assertiveness styles What You Will Learn
• Assess your individual assertiveness style and its effectiveness • Apply assertive behavioural techniques to manage others effectively

• Demonstrate assertiveness techniques using supportive • Assess the link between assertiveness, personal power and self-
communication behaviours confidence

• Define negotiation and its connection to assertiveness • Demonstrate effective ways to request and influence change

Communication & Interpersonal Skills

• Develop an action plan to overcome at least two personal • Resolve conflict and express disagreement without alienating others
obstacles to assertiveness • Maintain confidence and emotional control in tough situations
• Incorporate techniques into everyday practices • Demonstrate techniques to gain recognition and influence
How You Will Benefit How You Will Benefit
• Recognize your own strengths and opportunities • React assertively, appropriately and confidently in any situation
• Practice assertive behaviours in challenging situations • Create a polished, powerful and professional managerial style
• Learn to use assertive communication techniques: verbal, • Improve effectiveness as a manager by getting things done through
non-verbal and assertive listening others
• Better manage day-to-day interactions with colleagues, managers • Effectively produce stronger communicators for increased efficiency
and clients
• Build a strong and effective management team
• Employees feel a stronger sense of empowerment in their role
Who Should Attend
Who Should Attend
Professionals interested in adopting a more impactful and effective
All women professionals, managers and supervisors who want to interpersonal management style.
improve and build on their communication, conflict resolution,
delegation and action planning skills. Recommended Next Step Course
Recommended Next Step Course Preparing for Leadership See Pg. 16

Preparing for Leadership See Pg. 16

Delivery Method Classroom, Live Online, On-Site Delivery Method Classroom, On-Site

Duration 3 Days Duration 3 Days

For Dates, Locations and Registration: cmcoutperform.com/32528 For Dates, Locations and Registration: cmcoutperform.com/32527

Accreditation Accreditation
18 PDUs (Leadership: 18) 18 PDUs (Leadership: 18)
Fees Fees
Members $2095 CDN Members $2095 CDN
Non-Members $2295 CDN Non-Members $2295 CDN

Register Now - Call 1-866-929-1590 19

NEW

FranklinCovey is here! ®
Canadian Management Centre is the exclusive provider in Canada of the most
popular FranklinCovey® public program courses!

Enroll in three of the most widely acclaimed courses from FranklinCovey®, which have helped millions worldwide make
positive changes in their lives.

Based on the internationally best-selling book, The 7 Habits of Highly Effective People®, workshops are respected around the
world for the dramatic results they produce. Each workshop has been updated to address the most current challenges of
today's business environment.

• 15 million copies of the book sold • Over 100,000 people attend workshops every year
• On Forbes’ list of 20 most influential business books • Translated into 38 languages

Thousands of people around the world have already started to achieve extraordinary productivity by attending
The 5 Choices to Extraordinary Productivity® by FranklinCovey®. Based on the international best-seller The 5 Choices: The Path
to Extraordinary Productivity®, the course focuses on the correct 5 Choices in three areas: Decision Management, Attention
Management and Energy Management.

Over 90% of the Fortune 100 and 75% of the Fortune 500 have taken advantage of FranklinCovey ® expertise!

Find dates in Toronto, Mississauga, Ottawa, Calgary and Vancouver!

Visit www.cmcoutperform.com/FranklinCovey for dates near you!

20 Visit us at cmcoutperform.com
The 7 Habits of Highly Effective People® Signature Edition 4.0
Live the 7 Habits® to create dramatic change in your life

Renowned as the world’s premier personal leadership development course, the 7 Habits® aligns timeless principles of personal effectiveness
with modern practices and technology. The 4.0 Edition takes it all to a whole new level with more tools and processes to help you live the
7 Habits® every day. No matter how competent you are, you won’t have lasting success unless you can effectively lead yourself, influence,
engage, and collaborate with others—and continuously improve and renew your capabilities. These elements are at the heart of personal,
team, and organizational effectiveness.

• Execute critical priorities with laser-like focus and careful planning Complete a 360° assessment to gauge your
• End self-defeating behaviour and gain the necessary security you need to change true effectiveness.

• Develop strong relationships based on mutual trust

Get access to the 7 Habits® Mobile App to
• Know how to increase team engagement, morale, and collaboration support ongoing learning and
• Apply a framework for developing core values and creating a highly effective culture implementation of the 7 Habits®.

Now available across Canada exclusively from Canadian Management Centre.

Visit cmcoutperform.com/32601 for full details and dates near you.

The 7 Habits for Managers®: Essential Skills and Tools for Leading Teams
Transform your team for breakthrough results

Change ineffectiveness to effectiveness with The 7 Habits® for Managers. Attend this powerful two-day workshop and discover the same
transforming principles that have led the world's foremost business leaders to the professional and personal success they dreamed of.

Be an influential leader:
• Focus on critical priorities: Learn to judge the goals your efforts should focus on and use daily and weekly planning to maintain focus
• D
 efine the contribution you want to make: Have a specific image of what you want to accomplish as a manager and a clear vision
of how to do it
• C
 ommunicate effectively: Communicate so effectively with others that you not only accomplish more, but also raise the levels of trust
and fulfillment within your team
• Develop an “outcome-oriented” mindset in every activity you and your team engage in – projects, meetings, presentations, etc.

Now available across Canada exclusively from Canadian Management Centre.

Visit cmcoutperform.com/32602 for full details and dates near you.

The 5 Choices to Extraordinary Productivity™

Move from being buried alive to extraordinary productivity

The difference between sinking and soaring lies in your ability to make wise choices. In this solution you learn how to transform your life by
making five fundamental choices to dramatically increase your ability to achieve extraordinary outcomes.

Learn to:
Complete a 360° Benchmark Questionnaire to
• Act on the important: Don’t react to the urgent
gauge your productivity now and again after
• Go for the extraordinary: Don’t settle for ordinary applying your learning.
• Schedule the big rocks: Don’t sort gravel
• Rule your technology: Don’t let it rule you Make the best use of your tools! You will
• Fuel your fire: Don’t burn out receive a Microsoft® Outlook® Technical Guide.*
*Other platforms available

Now available across Canada exclusively from Canadian Management Centre.

Visit cmcoutperform.com/32605 for full details and dates near you.

Register Now - Call 1-866-929-1590 21

 New Mid-Level Experienced Project New Mid-Level Project
Professionals Professionals Professionals Managers Professionals Professionals Managers

Communicating Up, Down and Across Communication Techniques for

the Organization Strong Work Relationships
Course Code: 32203 Course Code: 32235

TOP TAKEAWAY TOP TAKEAWAY

Maximize your ability to communicate and collaborate to move Develop new, effective ways to respond to challenging workplace
projects forward. situations for more positive outcomes.

Gain recognition, build stronger work relationships and Use communication techniques to connect with and influence
deliver high-value results! the people within your organization!
Real leaders appreciate it when employees practice upward Become a more conscious communicator–someone who knows exactly
communication—taking the responsibility to communicate new ideas, what to say and understands the impact of their messages. Broaden
innovations and better ways to get the work accomplished. This ability your awareness of other perspectives to enhance your ability to
is especially crucial during times of economic uncertainty, where understand and influence those you work with.
responsibilities can change unexpectedly and fresh ideas and input are
essential at all organizational levels. What You Will Learn
This course offers practical and adaptive strategies for upward • Demonstrate the fundamental competencies needed to achieve solid
communication—as well as across and downward communication—to work relationships, build strong rapport and gain trust
inform and influence others no matter where they fit in the • Identify and accept personal and professional responsibilities in
organizational chart. communicating effectively with others
What You Will Learn • Recognize short- and long-term implications of communication on
Communication & Interpersonal Skills

your workplace relationships

• Acquire behaviours and techniques that demonstrate a strong sense
of self-confidence with your peers, direct reports and manager • Identify and use others’ communication and thinking style
preferences to influence and motivate them to first-rate performance
• Develop techniques to analyze audiences and situations
appropriately • Understand values, beliefs, attitudes, and perceptual processes and
their impact on establishing workplace-specific trust and respect
• Create processes to frame your message to specific audiences
• Investigate emotions and how they translate into workplace
• Apply strategies to influence and motivate others
emotional intelligence
How You Will Benefit • Master the key to excellent communication: observe, listen, analyze,
• Gain recognition, confidence and credibility by putting forward a plan, and communicate
positive image
How You Will Benefit
• Use upward and downward communication to create new
• Learn to communicate with vision, clarity and purpose
opportunities for yourself
• Gain insight into your personal communication strengths and
• Break down the barriers between team cooperation and
weaknesses
organizational effectiveness
• Develop the ability to be flexible in actions, thoughts and feelings to
• Reduce frustration through upward and downward communication
better handle workplace situations
to build cooperation between different silos
• Engage in more effective and focused communication
• Enhance productivity by gaining support and commitment
Who Should Attend
Who Should Attend
Managers and professionals seeking the skills, tools, and strategies
Professionals and managers who want to build the communication
needed to enhance their prominence, influence and respectability
skills that encourage dialogue throughout the organization and among
across their organizations.
different departments and levels.
Recommended Next Step Course
Recommended Next Step Course
Getting Results Without Authority See Pg. 7
Getting Results Without Authority See Pg. 7

Delivery Method Classroom, Live Online, On-Site Delivery Method Classroom, Live Online, On-Site

Duration 2 Days Duration 3 Days

For Dates, Locations and Registration: cmcoutperform.com/32203 For Dates, Locations and Registration: cmcoutperform.com/32235

Accreditation Accreditation
12 PDUs (Leadership: 12) 18 PDUs (Leadership: 18)
RIBO Credits: Personal Skills 12 hours RIBO Credits: Personal Skills 18 hours
Fees Fees
Members $1845 CDN Members $2095 CDN
Non-Members $1995 CDN Non-Members $2295 CDN

22 Visit us at cmcoutperform.com
 New Mid-Level Project New Mid-Level Experienced Project
Professionals Professionals Managers Professionals Professionals Professionals Managers

Developing Your Emotional Effectively Communicating

Intelligence in the Moment
NEW Course Code: 32144 NEW Course Code: 32031

TOP TAKEAWAY TOP TAKEAWAY

Build stronger, more collaborative relationships and improve your Organize and frame responses using mental templates which help
personal awareness. manage stress in impromptu interactions.

Use emotional intelligence to position yourself for personal, Feel empowered when called upon to “stand and deliver” in
team, and organizational success. spontaneous moments.
Without strong and effective relationships in business, our fast-paced, It’s happened to all of us—you’re asked to give a project update
team-based and global work environments can’t function with peak unexpectedly during a meeting, stopped in the hallway with an
efficiency. At the heart of this efficiency are Emotional Intelligence (EI) important question or are cornered in a challenging conversation.
competencies that drive strong workplace relationships and greater You can’t plan for these unrehearsed events, but you can take steps
productivity. to always be confident and ready when they do happen by learning
effective in-the-moment strategies.
What You Will Learn
• Apply emotionally intelligent communication skills to relationship
What You Will Learn
building and maintenance • Assess your professional strengths and opportunities when
communicating in the moment
• Practice listening skills that build and maintain empathy
• Apply preemptive mindfulness and stress management strategies
• Practice proactive stress management techniques to stay
to bring your best self to in-the-moment communication

Communication & Interpersonal Skills

emotionally well balanced
challenges
• Define resilience and how it impacts effectiveness at work
• Use in-the-moment mental templates to organize your thinking
• Demonstrate a collaborative attitude at work through the and frame your responses
application of emotional intelligence
• Integrate impactful nonverbal delivery behaviours with your
How You Will Benefit in-the-moment communication
• Recognize and consciously use emotional data that shapes your How You Will Benefit
professional behavioural responses
• Manage stress in difficult impromptu interactions
• Identify and manage emotional behaviours that impact your
• Organize and frame responses using mental templates
work-based relationships and situations
• Develop behaviors that convey professionalism
• Integrate empathy to promote strong team player attributes and
communication • Apply preemptive mindfulness to bring out your best self
• Apply emotional insights to decipher and better manage yourself • Employ listener analysis to frame messages
within the organization
• Use in-the-moment strategies to organize your thinking
• Implement emotionally intelligent insights to improve personal
decision making and professional contributions Who Should Attend
All business professionals at any point in their careers who need to
Who Should Attend develop and improve their in-the-moment communication capabilities
Anyone who wants to maximize their performance, as well as personal and confidence.
and business success, by increasing emotion management and
self-understanding through EI skills. Recommended Next Step Course

Recommended Next Step Course Developing Your Emotional Intelligence See Pg. 23

The Voice of Leadership See Pg. 17

Delivery Method Classroom, Live Online, On-Site Delivery Method Classroom, Live Online, On-Site

Duration 2 Days Duration 2 Days

For Dates, Locations and Registration: cmcoutperform.com/32144 For Dates, Locations and Registration: cmcoutperform.com/32031

Fees Fees
Members $1845 CDN Members $1845 CDN
Non-Members $1995 CDN Non-Members $1995 CDN

Register Now - Call 1-866-929-1590 23

 New Mid-Level Project Mid-Level Project
Professionals Professionals Managers Professionals Managers

How to Communicate with Diplomacy, Interpersonal Skills for Managers

Tact and Credibility
Course Code: 32206 Course Code: 32575

TOP TAKEAWAY TOP TAKEAWAY

Adopt new skills and behaviours to strengthen communication Save time and energy by building your capability to tap into the
and improve your professional image. talent of your people.

Get your point across with a positive professional image. Shape the way others perceive and respond to you.
The way you communicate reflects your capabilities and influences Improve your influence and effectiveness with others. Learn how to
other's perception of you. Learn how to choose and use the most communicate more effectively and create a climate for positive action.
appropriate words and emotional tone for every business situation. In Return to work better able to motivate, influence change and foster
just two days you will gain insight into your communication style and teamwork.
that of others and build skills to clearly give and receive information.
What You Will Learn
What You Will Learn
• Recognize and manage the complex processes of communication
• Recognize how communicating with diplomacy, tact and in order to achieve performance excellence through interpersonal
credibility positively impacts the image others have of you cooperation
• Identify your personal communication style and match your style • Identify and apply new skills and strategies to enhance individual
to the style of others and team performance
• Understand and remove the roadblocks to effective • Identify and analyze communication styles and practice
Communication & Interpersonal Skills

communication appropriate strategic interpersonal skills to develop and maintain

• Utilize and leverage the visual, verbal and vocal components of productive workplace relationships
communication • Motivate and influence others to work cooperatively toward
• Address difficult situations with diplomacy, tact and credibility achieving organizational and team goals by effectively
communicating high standards, offering productive performance
• Create an action plan to enhance your communication skills at feedback, and recognizing individual accomplishments
work
How You Will Benefit
How You Will Benefit
• Gain a better understanding of your personal style and your
• Strengthen your communication effectiveness with active impact on others
listening and questioning skills
• Discover how to minimize conflict and foster teamwork
• Gain cooperation and respect by modeling positive behaviours
• Improve the “people” side of your job
• Improve your professional image
• Create a positive work environment
• Create a more positive work environment
• Build a strong management team
• Gain tips on maintaining confidence, credibility and polish when
interacting with others Who Should Attend
• Develop techniques for handling difficult situations effectively Managers, supervisors and team leaders who work in constant
communication with others to achieve results.
Who Should Attend
All business professionals who want to advance their credibility and Recommended Next Step Course
confidence with diplomatic methods of communication. Leading with Emotional Intelligence See Pg. 15
Recommended Next Step Course
Getting Results Without Authority See Pg. 7

Delivery Method Classroom, Live Online, On-Site Delivery Method Classroom, On-Site

Duration 2 Days Duration 3 Days

For Dates, Locations and Registration: cmcoutperform.com/32206 For Dates, Locations and Registration: cmcoutperform.com/32575

Accreditation Accreditation
12 PDUs (Leadership: 12) 18 PDUs (Leadership: 18)
RIBO Credits: Personal Skills 12 hours RIBO Credits: Personal Skills 18 hours
Fees Fees
Members $1845 CDN Members $1995 CDN
Non-Members $1995 CDN Non-Members $2195 CDN

24 Visit us at cmcoutperform.com
 New Mid-Level Project New Mid-Level Experienced Project
Professionals Professionals Managers Professionals Professionals Professionals Managers

Managing Stress and Emotions Mastering the Art of

in the Workplace Critical Conversations
Course Code: 32540 NEW Course Code: 32146

TOP TAKEAWAY TOP TAKEAWAY

Find out how to manage your emotions and tap into your optimal Apply skills to monitor and control emotions and reduce
performance. negativity in emotionally charged communication.

Don’t let stress take over! Remain calm, cool and collected in Face up to high-stakes or emotional conversations with
intense and difficult work environments. results-oriented skills.
The pressure of doing more with fewer resources and tighter timelines If you're like most people, you run into trouble when conversations
can be stressful. Learn how to increase personal and workplace turn from routine to crucial. Your body’s natural fight-or-flight
productivity and feel more energized at the end of your day. response takes over. The knee-jerk response is to run and dodge the
topic, hide behind an email, or just wing it and hope for the best.
What You Will Learn
• Consider how perceptions have a direct impact on your emotions Productivity stems from face-to-face communication, and your ability
and understand how to modify your perceptions to express controversial and risky opinions effectively. Practice using
real-life models to conduct difficult conversations on any topic. You’ll
• Analyze how hurt, loss, anxiety, anger, guilt and depression gain the skills and summon the courage to step up, speak openly and
trigger emotional arousal and reactions honestly, and get results that count.
• Make the connection between emotions and workplace stress
What You Will Learn

Communication & Interpersonal Skills

• Practice hands-on techniques to keep from being ‘emotionally
hijacked’ at work • Identify and plan for situations that require critical conversations

• Practice using emotional feedback and practical intuition as a tool • Determine the best conflict management strategy for a given
to be more perceptive critical conversation

• Apply ‘head level’ and ‘heart level’ information to make better • Self-monitor your reaction and keep calm during critical
quality decisions conversations
• Develop strategies for getting a critical conversations back on
How You Will Benefit track
• Discover how you can stay focused in the face of stress and
frustration How You Will Benefit
• Deal effectively with intimidating and explosive personalities • Determine your “hot buttons” and take steps to manage your
emotions
• Create a positive workplace environment
• Transform relationships by addressing real issues with authenticity
• Minimize risk due to ‘out of control’ employees
• Give and receive feedback without negativity
Who Should Attend • Self-monitor your reactions and keep calm during critical
Managers, supervisors and individuals who need to coach others conversations
and/or face emotional and stressful situations at work. • Diagnose and address problems while having critical
Recommended Next Step Course conversations
• Practice having critical conversations “on the fly”
Coaching Skills for Effective Leadership See Pg. 12
Who Should Attend
Business Professionals who want to be better prepared to manage
critical conversations that can have a significant impact on
relationships and productivity at work.

Recommended Next Step Course

Developing Your Emotional Intelligence See Pg. 23

Delivery Method Classroom, On-Site

Duration 2 Days

For Dates, Locations and Registration: cmcoutperform.com/32540 Delivery Method Classroom, On-Site
Accreditation Duration 2 Days
12 PDUs (Leadership: 12)
RIBO Credits: Personal Skills 12 hours For Dates, Locations and Registration: cmcoutperform.com/32146

Fees Fees
Members $1845 CDN Members $1995 CDN
Non-Members $1995 CDN Non-Members $2095 CDN

Register Now - Call 1-866-929-1590 25

 New Mid-Level Experienced Project New Mid-Level Experienced Project
Professionals Professionals Professionals Managers Professionals Professionals Professionals Managers

Negotiating to Win Responding to Conflict: Strategies for

Improved Communication
Course Code: 32513 Course Code: 32115

TOP TAKEAWAY TOP TAKEAWAY

Plan and strategize through the stages of negotiation for any Manage conflict situations proactively and effectively to maximize
business situation. positive outcomes.

Learn practical and proven techniques for success in any Increase your success by proactively and positively managing
negotiation. conflict.
Master the art of negotiation in any industry, at any level. Learn how to Conflict in business is all too familiar—particularly under increased
prioritize key issues, break deadlocks and negotiate as part of a team. business pressures. Still, most of us lack basic conflict management
Practice persuasion techniques and identify the negotiation ploys of skills. Rather than react to conflict on a purely emotional level, you can
successful negotiators. Return to work equipped with the tools to learn how to manage disputes and disagreements in a positive manner,
employ winning negotiating strategies. or even avoid them altogether. This course will show you how to
recognize the causes of interpersonal conflict. You will learn to
What You Will Learn critically evaluate conflict situations and then choose the appropriate
strategies and tools to manage and/or resolve these conflicts. You’ll
• Recognize business situations and opportunities that warrant a
develop greater awareness of your emotional triggers and how to
negotiation
control them. In addition, you will learn how to continually action-plan
• Recognize the stages of negotiation and determine appropriate around the implementation of your new skills.
behaviour to utilize in each stage
What You Will Learn
Communication & Interpersonal Skills

• Identify the communication styles of others and adjust your own

communication style to achieve desired results • Recognize the underlying causes of conflict
• Apply the principles of persuasion to influence others of your • Map conflict using a five-step approach
perspective • Identify ways to develop flexible responses to personal and
• Plan and strategize a negotiation according to priority, settlement professional conflicts
ranges and interests • Practice applying models, techniques and strategies to manage
your interpersonal communication behaviours in conflict
How You Will Benefit
situations
• Develop an effective plan and appropriate strategy for any
• Implement strategies to improve your communication and
negotiation
effectively respond to conflict
• Use proven strategies to move from “no” to “maybe” to “yes”
How You Will Benefit
• Understand the strengths and vulnerabilities of your own
communication style • Use conflict as an opportunity to build better relationships
• Gain confidence in your negotiation skills and ability • Recognize and assess conflict in order to manage it effectively
• More effective negotiation to achieve positive business results • Gain insight into your own conflict style and how to manage
yourself
Who Should Attend
• Manage conflict effectively for improved teamwork and morale
All professionals required to engage in negotiations as part of their job
responsibilities. Individuals involved in contract negotiations such as Who Should Attend
sales and purchasing professionals. This course is not intended for Business professionals who want to expand their conflict management
labour/union negotiations. skills, understand their own emotions and behaviours when addressing
conflict, and find productive ways to manage conflict.
Recommended Next Step Course
Getting Results Without Authority See Pg. 7 Recommended Next Step Course
Interpersonal Skills for Managers See Pg. 24

Delivery Method Classroom, Live Online, On-Site

Delivery Method Classroom, Live Online, On-Site
Duration 3 Days
Duration 2 Days
For Dates, Locations and Registration: cmcoutperform.com/32513
For Dates, Locations and Registration: cmcoutperform.com/32115
Accreditation
18 PDUs (Leadership: 8, Strategic & Business Management: 10) Accreditation
RIBO Credits: Personal Skills 18 hours 12 PDUs (Leadership: 12)
Fees Fees
Members $1995 CDN Members $1845 CDN
Non-Members $2195 CDN Non-Members $1995 CDN

1 Day version available. See cmcoutperform.com/21008 for details 1 Day version available. See cmcoutperform.com/21007 for details

26 Visit us at cmcoutperform.com
 New Mid-Level Experienced Project New Mid-Level Experienced Project
Professionals Professionals Professionals Managers Professionals Professionals Professionals Managers

Effective Business Writing Grammar for Professionals

Course Code: 39002 Course Code: 39001

TOP TAKEAWAY TOP TAKEAWAY

Learn how to write appropriate messages for different audiences Learn and apply the standard rules for achieving proper usage
and purposes. and grammar.

Your writing is a reflection of you and your organization. Improved grammar gives you an advantage by conveying
competence and credibility.
This hands-on business writing course will help you write with clarity,
effectiveness and professionalism. Whether you are writing emails, Mastering the rules of grammar is a foundation for all effective
letters or reports, you will learn how to organize your thoughts, use a business communications. Especially in this digital age, your word
structured approach and choose the right words to create clear, choice, spelling and even the length of sentences can impact how
concise and influential business documents. After this two-day course, others perceive you. This hands-on course reviews the basics of
you will have tools and techniques to write appropriate messages for grammar, offers insights into new grammar rules, and provides an
different audiences and purposes. opportunity to practice applying grammar, usage, and syntax rules that
you will use every day in your written communications.
What You Will Learn
• Understand the principles of effective business writing What You Will Learn
• Overcome writer’s block with easy-to-use strategies and • Understand the importance of grammar and write grammatically
techniques correct business documents

Business Writing & Presentation Skills

• Write with a service-orientation to satisfy your readers’ needs • Use punctuation and style rules correctly
while getting your point across • Produce clear and concise sentences
• Organize writing to be clear, informative, persuasive and effective • Proofread professional documents more accurately
• Build trust and credibility through your word choice • Build trust and credibility through your word choice
• Apply guidelines of effective editing and proofreading to maintain
How You Will Benefit
professional standards across all of your writing
• Project a professional image in your written correspondence
How You Will Benefit
• Draft messages with great confidence
• Project a professional image in your written correspondence
• Establish a high standard of written communication for yourself
• Gain confidence in your writing ability and your organization
• Establish a high standard of written communication for yourself • Proofread your writing and the writing of others with authority
and your organization
Who Should Attend
• Minimize costs associated with unclear, ineffective communication
All business professionals who want to express their ideas with clarity
Who Should Attend and professionalism.
All business professionals who want to become more confident, Note: This course does not include training for English as a second
efficient and effective in their writing. language
Recommended Next Step Course Recommended Next Step Course
Grammar for Professionals See Pg. 27 Effective Business Writing See Pg. 27

These two courses usually run back-to-back.

To truly advance yourself, we recommend taking them together – a savings of up to $500!
Bundle Pricing:
Members pay only: $ 2,340 Non-Members pay only: $ 2,590
Promo Code: EBG500

Delivery Method Classroom, Live Online, On-Site

Duration 2 Days Delivery Method Classroom, Live Online, On-Site

For Dates, Locations and Registration: cmcoutperform.com/39002 Duration 1 Day

Fees For Dates, Locations and Registration: cmcoutperform.com/39001

Members $1845 CDN
Non-Members $1995 CDN Fees
Members $995 CDN
1 Day version available. See cmcoutperform.com/32829 for details Non-Members $1095 CDN

Register Now - Call 1-866-929-1590 27

 Experienced New Mid-Level Experienced Project
Professionals Professionals Professionals Professionals Managers

Effective Executive Speaking Effective Presentation Skills

Course Code: 32522 Course Code: 32519

TOP TAKEAWAY TOP TAKEAWAY

Engage your audience by bringing vitality, interest and clarity to
Communicate clearly and concisely in any situation.
your presentation.

Speak, present and communicate with poise, power and Deliver engaging, high impact presentations with confidence
persuasion. and style!
Your effectiveness as an executive and future career hinge on your Learn to present your ideas with conviction, clarity and style—and
ability to step up to the podium, command attention and transform without fear. Gain the specific skills and direction you need to become
every presentation into a credible and compelling communication. comfortable with your own style. Receive expert advice on how to
Take control of the room with ease and inject every presentation with handle challenging situations. Most important, you’ll develop these
your style and energy. Connect with the minds and hearts of your skills by making live presentations and obtaining feedback in a safe
audience and turn your next speech or presentation into a rewarding and fun workshop environment.
experience.
What You Will Learn
What You Will Learn • Learn to use voice and body language to communicate more
• Incorporate techniques for responding to change: questions, powerfully
challenges and differing perceptions
• Reduce presentation anxiety with proven exercises and
Business Writing & Presentation Skills

• Demonstrate how to deliver credibly when caught unexpectedly techniques

• Develop skills to face an audience or camera with confidence and • Apply an effective tool for structuring your messages for greater
control clarity and impact
• Apply techniques to build on your unique personal strengths and • Address audience questions with professionalism and confidence
transform every presentation into a credible, compelling
• Engage listeners by understanding their needs and adjusting your
communication
presentation accordingly
How You Will Benefit • Structure your presentation content in an easy-to-follow and
• Discover ways to maximize your impact on any audience engaging flow

• Develop your voice as a powerful and persuasive tool How You Will Benefit
• Hone the skills to shape and organize effective and memorable • Dramatically improve your presentation style and delivery
speeches and presentations
• Represent yourself, your team or your organization with
• Make the most of your natural speaking style to ensure professionalism and credibility
authenticity
• Gain tips for audience engagement
• Gain confidence to manage day-to-day conversations
• Practice impromptu speaking
• Build a strong executive team
Who Should Attend
Who Should Attend Professionals who have minimal presentation experience and want to
Senior executives and managers, including presidents, chief executive have more of an impact when speaking in front of groups or delivering
officers, vice presidents, directors and those involved in professional formal presentations.
sales presentations.
Recommended Next Step Course
Recommended Next Step Course
Effective Executive Speaking See Pg. 28
Advanced Leadership Communication Strategies See Pg. 18

Delivery Method Classroom, On-Site

Delivery Method Classroom, On-Site Duration 3 Days

Duration 3 Days For Dates, Locations and Registration: cmcoutperform.com/32519

For Dates, Locations and Registration: cmcoutperform.com/32522 Accreditation

18 PDUs (Leadership: 18)
Accreditation
18 PDUs (Leadership: 18) Fees
Members $2195 CDN
Fees Non-Members $2395 CDN
Members $2195 CDN
Non-Members $2395 CDN 1 Day version available. See cmcoutperform.com/21002 for details

28 Visit us at cmcoutperform.com
 New Mid-Level Experienced Project New Mid-Level Experienced Project
Professionals Professionals Professionals Managers Professionals Professionals Professionals Managers

Effective Technical Writing Storytelling Power: Secrets for

Exceptional Communication
NEW Course Code: 32216 NEW Course Code: 32102

TOP TAKEAWAY TOP TAKEAWAY

Convey ideas clearly, precisely and succinctly. Get the results you want by increasing your persuasiveness.

Communicate complex information into understandable Captivate your audience. Create emotion. Influence like never
language for any audience. before.
Technical writing must convey objectivity and reach both technical and This course will show you how to craft engaging and motivating stories
non-technical audiences with exactness and clarity. Along with writing that can spark commitment and passion throughout your organization
emails, letters and reports, the technical writer must be able to prepare and grow your professional influence. Get ready to create your most
definitions, physical descriptions, product specifications, policies and inspiring messages and convey them with true conviction.
procedures, test and laboratory results, and many other kinds of
documents. This course offers you a series of tools and techniques to What You Will Learn
help you jumpstart the writing process on any challenging technical • Determine effective stories to tell an individual or group in any
writing activity. situation that will engage people’s interest
What You Will Learn • Bring abstract ideas to life in a tangible, concrete way
• Create a full range of technical documents with effective • Frame issues to foster understanding and agreement
structures

Business Writing & Presentation Skills

• Create rapport with individuals holding a wide range of attitudes,
• Identify and employ the standards of technical writing dissolving perceived barriers
• Apply the technical writing process: getting started efficiently • Bring up difficult, emotionally charged issues without triggering
defensiveness and resistance
• Evaluate technical data based on the writer’s purpose and the
readers’ needs • Foster receptivity in others by allowing more of their authentic
self to emerge, thus making it easier for people to relate to you
• Learn techniques to strategically organize ideas and messages
• Mobilize people to action long after their direct interaction with
• Structure the format to enhance presentation and display visual
you is over
information
• Achieve precision, clarity and conciseness in communications How You Will Benefit
• Use compelling stories to appeal to listeners’ emotions and drive
How You Will Benefit your points home
• Use templates to quickly start the writing process
• Relay information in an experiential manner for greater impact
• Apply techniques to overcome writer’s block and understanding
• Develop communications for both technical and non-technical • Make a more powerful impression in meetings and presentations
audiences
• Win over, influence and gain the trust of clients, customers and
• Use visuals to communicate information more effectively colleagues
• Edit language for precision, clarity and conciseness • Engage listeners with stories that naturally lead them to reach the
conclusions you want them to reach
• Summarize complex information for any audience to understand

Who Should Attend Who Should Attend

Business professionals at all levels who are looking for an innovative
Engineers, scientists, IT/technical professionals, those in R&D, policy
and fresh way to stimulate and engage others, in order to get the
development and other complex, specialized areas who need to
outcomes they want.
communicate complex information in more simple language to meet
the needs of their audience. Recommended Next Step Course
Recommended Next Step Course Coaching Skills for Effective Leadership See Pg. 12
Communication and Interpersonal Skills for Technical Professionals
Visit cmcoutperform.com/32576

Delivery Method Classroom, On-Site Delivery Method Classroom, On-Site

Duration 3 Days Duration 2 Days

For Dates, Locations and Registration: cmcoutperform.com/32216 For Dates, Locations and Registration: cmcoutperform.com/32102

Fees Fees
Members $2195 CDN Members $2195 CDN
Non-Members $2395 CDN Non-Members $2395 CDN

Register Now - Call 1-866-929-1590 29

 New Mid-Level Experienced Project New Mid-Level Experienced Project
Professionals Professionals Professionals Managers Professionals Professionals Professionals Managers

Critical Thinking Effective Decision Making

Course Code: 32533 Course Code: 21004

TOP TAKEAWAY TOP TAKEAWAY

Adopt an approach to thinking critically that will save you time
Master the art of decision-making to achieve better outcomes.
and effort.

Gain a competitive advantage by learning to think critically! Stop the cycle of worry and stress. Take decisive action now!
The ability to think critically is one of the most important skills you can Some of us procrastinate and allow our fear of making the wrong
learn in order to effectively address today’s complex business decision stop us, while others make hasty decisions based purely on
problems. As a critical thinker, you’ll be able to ask the right questions, emotion. Whatever the situation, this course will help you take control
challenge assumptions and see others’ viewpoints with greater clarity. of these tendencies. Learn to practice a clear approach to sharpen your
You’ll generate better results in a shorter time by applying these analytical thinking, while recognizing and removing your emotional
powerful thinking skills. and personal biases. In this one-day program you will apply proven
techniques to arrive at the most effective decisions and gain
What You Will Learn confidence in your ability to make the right move.
• Learn a process for critical thinking that you can apply in complex
situations to act more effectively and efficiently
What You Will Learn
• Distinguish between problem-solving and decision-making
• Recognize and address the assumptions and faulty thinking
processes that are often used in business situations • Understand the impact of over-confidence in decision-making
• Discover your thinking style using the My Thinking Styles™ • Avoid common pitfalls that derail you from making the right
assessment and identify ways to leverage that style to enhance decision
your critical thinking
• Identify the biases that influence your decision-making
• Understand the thinking styles of others and how to better
• Apply analytical tools to weigh alternative options and arrive at
Strategy & Analysis

collaborate for more effective decision-making and problem

the most effective decision
solving
• Improve your problem solving ability and create opportunities for How You Will Benefit
innovation and creativity • Feel more confident and empowered to make decisions
How You Will Benefit • Sharpen your analytical and intuitive skills
• Gain a competitive edge by becoming a critical thinker in your • Understand and overcome procrastination when making decisions
workplace • Arrive at decisions objectively
• Accurately understand and respond to situations • Reduce worry and stress around decision-making
• Have confidence in your decisions
Who Should Attend
• Create collaborative teams that make sound decisions
All professionals who want to harness their intuition and use proven
Who Should Attend decision-making tools to take decisive action, both personally and
professionally.
Leaders and business professionals who are required to apply critical
thinking to daily and 'big picture' issues and challenges. Recommended Next Step Course
Recommended Next Step Course Developing a Strategic Mindset See Pg. 31
Effective Decision Making See Pg. 30

Save $400 by registering for Critical Thinking and Effective

Decision Making. Use promo code: CTDW400 during checkout.

Delivery Method Classroom, Live Online, On-Site

Delivery Method Classroom, On-Site
Duration 2 Days
Duration 1 Day
For Dates, Locations and Registration: cmcoutperform.com/32533
For Dates, Locations and Registration: cmcoutperform.com/21004
Accreditation
12 PDUs (Leadership: 4, Strategic & Business Management: 8) Accreditation
RIBO Credits: Management Skills 12 hours 6 PDUs (Leadership: 3, Strategic & Business Management: 3)
Fees Fees
Members $1845 CDN Members $1095 CDN
Non-Members $1995 CDN Non-Members $1195 CDN

30 Visit us at cmcoutperform.com
 Mid-Level Experienced Project Mid-Level Experienced Project
Professionals Professionals Managers Professionals Professionals Managers

Developing a Strategic Mindset Strategic Planning: From Vision

to Action
Course Code: 92242 Course Code: 92565

TOP TAKEAWAY TOP TAKEAWAY

Sharpen your skills to synthesize information and evaluate
Find ways to make time to think more strategically.
strategic options.

Train your mind to be more strategic and make a bigger Strategic planning skills to maximize your leadership
impact in your organization! contribution.
Developing strategic thinking competency is critical for both your Learn a comprehensive, strategic planning approach you can apply
business and leadership success in today’s workplace. This course will immediately. Practice a variety of strategic planning tools and work
equip you with a framework as well as tips and techniques that can be through multiple case examples. You’ll leave a more competent and
applied to your daily workplace reality. As a result of attending, you confident strategic planner.
will leave as a stronger and more confident strategic thinker.
What You Will Learn
What You Will Learn • Apply the CADDPERTM strategic planning framework to a real-life
• Recognize how strategy lives within an organization case study
• Identify your strategic thinking strengths and areas for • Expand your analytical skills when scanning the environment, the
improvement market, and when assessing your organization
• Understand the four steps required to think strategically • Identify competitors and market trends impacting your
organization or industry
• Apply best practices to stop and reflect on the big picture before
acting • Pinpoint aspects of your products or services that provide
strategic advantage for your organization
• Articulate clearly the link between the problem/action and the
• Sharpen your skills of synthesizing information and evaluating

Strategy & Analysis

overall strategy
strategic options
• Learn how to innovatively reframe when brainstorming
• Communicate your plan in a way that gets people engaged and
• Recognize actions you can take to strategically plan for your aligned to deliver on your goals
implementation
• Apply what you have learned to scenarios and/or your real-life How You Will Benefit
situation • Learn analytical approaches to expand your understanding of the
marketplace and your organization’s relative strengths and
How You Will Benefit weaknesses
• Develop awareness of the skills required to successfully think • Incorporate customer needs into your strategic planning
strategically in the workplace
• Communicate your strategic plan more effectively to gain buy-in
• Strengthen your ability to explain how your decisions and actions and execute it successfully
align with your organization’s strategy
• Differentiate yourself as a strategic leader and communicator
• Expand your toolbox of ways to creatively brainstorm solutions
• Recognize how to lead people more strategically Who Should Attend
• Increase your competitiveness in the workplace Business leaders who play a role in their organization’s strategic
planning process. Professionals wishing to strengthen their skills to
Who Should Attend become more effective leaders or to prepare for more senior roles.
Business professionals seeking to develop the skills to prepare them Recommended Next Step Course
for more strategic roles.
Communicating Your Strategy See Pg. 32
Recommended Next Step Course
Strategic Planning: From Vision to Action See Pg. 31

Delivery Method Classroom, On-Site Delivery Method Classroom, On-Site

Duration 2 Days Duration 2 Days

For Dates, Locations and Registration: cmcoutperform.com/92242 For Dates, Locations and Registration: cmcoutperform.com/92565

Accreditation Accreditation
12 PDUs (Strategic & Business Management: 12) 12 PDUs (Strategic & Business Management: 12)

Fees Fees
Members $1845 CDN Members $1845 CDN
Non-Members $1995 CDN Non-Members $1995 CDN

Register Now - Call 1-866-929-1590 31

 Experienced Project New Mid-Level Experienced Project
Professionals Managers Professionals Professionals Professionals Managers

Communicating Your Strategy Developing Your Analytical Skills: How to

Research and Present Information
Course Code: 91050 Course Code: 92162

TOP TAKEAWAY TOP TAKEAWAY

Uncover the value of aligning people to strategic priorities
Apply techniques for analytical rigour that will save you time.
through communication.

Leverage effective strategies to ignite action around your Quickly synthesize data, determine implications and make
strategic plan and drive measurable results. informed decisions.
Have you ever been part of a labour-intensive strategic planning Are you flooded with information and new knowledge on a daily basis?
process that failed to produce results? Most common diagnosis: Unsure how to assess the credibility of new information? Not 100%
Ineffective communication. confident you’re making valid decisions?
This course is designed to provide you with proven strategies to With interactive learning*, combined with discussion, lecture, and case
overcome persistent communication challenges, enabling you to studies, this is your opportunity to make sense of the overwhelming
capitalize on the work invested in your strategic plan. Transform your amount of data you’re inundated with daily so you can make decisions
communication approach and prepare to engage the people you need to the best advantage of your business and career.
to make your plan happen.
What You Will Learn
What You Will Learn • Apply techniques to information to help determine what is
• Understand why communication is critical to successful strategy relevant
execution
• Put information into a form that can be analyzed
• Apply a comprehensive framework to your own real-life situation
• Analyze information in order to identify the “best” opportunity for
• Learn the critical components of an effective communication plan your business, and explain your reasoning
• Craft impactful messages that create understanding and generate • Recognize patterns, and discern what they can mean for your
Strategy & Analysis

action business
• Integrate key communication elements to reinforce your messaging • Identify a framework as the basis for creating presentations that
use information you’ve derived from your analysis
• Increase your overall confidence when planning and delivering
communications related to business strategy How You Will Benefit
How You Will Benefit • Organize information from multiple sources in various formats
• Communicate your strategic plan more effectively to maximize • Categorize data so you can analyze it
alignment and drive results
• See contradictory data in different perspectives
• Ensure employee engagement and commitment to organizational
• Analyze the facts to identify the best opportunity
goals through better understanding of organizational strategy
• Clearly communicate your findings and suggestions
• Differentiate yourself as an effective communicator of strategy
Who Should Attend
Who Should Attend
This introductory course is designed for individuals who want to learn
Business leaders who currently play a role in their organization’s
foundational, analytical skills that they can apply to their jobs to make
strategic planning and communication process. Professionals wishing
more informed and successful business decisions.
to strengthen their skills in this competency in order to become more
effective leaders or to prepare for more senior roles. * You must bring a laptop with Microsoft Office® to this course.

Recommended Next Step Course Recommended Next Step Course

Leading With Emotional Intelligence See Pg. 15 Critical Thinking See Pg. 30

Delivery Method Classroom, Live Online, On-Site Delivery Method Classroom, Live Online, On-Site

Duration 1 Day Duration 2 Days

For Dates, Locations and Registration: cmcoutperform.com/91050 For Dates, Locations and Registration: cmcoutperform.com/92162

Accreditation Accreditation
6 PDUs (Strategic & Business Management: 6) 12 PDUs (Strategic & Business Management: 12)
Fees Fees
Members $1095 CDN Members $1845 CDN
Non-Members $1195 CDN Non-Members $1995 CDN

32 Visit us at cmcoutperform.com
 New Mid-Level Experienced Project New Mid-Level Experienced Project
Professionals Professionals Professionals Managers Professionals Professionals Professionals Managers

Communication Excellence for Fundamentals of Finance and Accounting

Front-Line Staff for Non-Financial Managers
Course Code: 34204 Course Code: 32218

TOP TAKEAWAY TOP TAKEAWAY

Improve relationships with your customers and build brand Boost your financial acumen to improve your analytical and
loyalty. decision making skills.

Wow your customers with grace and finesse! Build financial acumen that will help you minimize risk and
Defuse difficult situations while strengthening positive interactions maximize profit.
with customers. The results are quality service to customers and a Get a grip on what those numbers and financial documents really
more enjoyable work atmosphere. mean. Speak the language of finance and make decisions which
support the bottom line. The truth is, no matter how great your
What You Will Learn management style or how innovative your ideas, your performance in
• Identify different communication styles today’s economy will be measured in dollars and cents.
• Deal effectively with different customer personalities What You Will Learn
• Identify strategies for managing difficult interactions • Identify and describe the different methods of accounting
• Develop your communication skills – in person, on the phone, • Read, understand and evaluate financial statements
using voicemail or email
• Analyze annual reports to determine an organization’s true
• Apply skills to deepen your understanding of how verbal and financial picture
nonverbal communication impact outcome
• Differentiate between fixed and variable costs and plan for profit
• Apply the six key steps to rebounding and recovering from
customer complaints • Review and analyze capital expenditure budgets, operating
budgets and understand the function of the capital budget

Business Enhancement
• Manage stress in the moment and proactively
How You Will Benefit
How You Will Benefit
• Increase confidence in your decisions that impact the bottom line
• Greater job satisfaction
• Budget more effectively
• Master proven strategies for handling difficult people
• Understand and speak the language of finance and accounting
• Reduce stress from difficult situations
• Minimize and manage risk
• Enhance your reputation for quality service
• Build a strong management team who make decisions with due
• Increase customer satisfaction consideration for financial impact
• Build customer loyalty Who Should Attend
Who Should Attend This program is designed for non-financial managers and professionals
Employees, managers and supervisors who are a touch point to the in every functional area of responsibility in all industries seeking to
customer, either directly or indirectly, who want to improve their gain a better understanding of the financial elements of their jobs.
working relationship with customers. This seminar would be of interest Recommended Next Step Course
to those in customer service, finance, technical support,
documentation, credit and collections, human resources, information Time Management Visit cmcoutperform.com/32233
technology, help desk, administration and sales support.

Recommended Next Step Course

Effectively Communicating in the Moment See Pg. 23

Delivery Method Classroom, Live Online, On-Site

Delivery Method Classroom, On-Site
Duration 3 Days
Duration 2 Days
For Dates, Locations and Registration: cmcoutperform.com/32218
For Dates, Locations and Registration: cmcoutperform.com/34204
Accreditation
Accreditation 18 PDUs (Strategic & Business Management: 18)
RIBO Credits: Management Skills 12 hours RIBO Credits: Management Skills 18 hours
Fees Fees
Members $1745 CDN Members $2195 CDN
Non-Members $1895 CDN Non-Members $2395 CDN

Register Now - Call 1-866-929-1590 33

NEW

Your one source for complete

project management training
We are thrilled to announce we have teamed up with PMI® Talent Triangle™
World Class Productivity (WCP) to offer Project Managers and
their organizations one source for complete Project Management
training in all three domains of the PMI® Talent Triangle™.

While CMC provides 70+ leadership, strategic and business-management

courses all aligned to the PMI® Talent Triangle™, partnering with WCP
enables us to provide you with more robust technical and project
management training. WCP has a proven track record for equipping new or
established Project Managers with the critical technical skills they need to Canadian Management Centre has been reviewed and approved
as a provider of project management training by the Project

succeed in today’s complex and ever-changing work environments. Management Institute (PMI®).
PMP, PMBOK, Talent Triangle, and the PMI R.E.P. logo are
registered trademarks of The Project Management Institute, Inc.

For more information about our strategic partners, see cmcoutperform.com/partners

34 Visit us at cmcoutperform.com
For a full listing of courses with PDUs, more
information about PMI’s Continuing Certification
Strategic &
Requirements and the Talent Triangle™ visit # of Total Leadership Technical Business
cmcoutperform.com/PM Days PDUs PDUs PDUs Management
PDUs

Project Management Essentials: Part 1 –

The Fundamentals 3 21 2 17 2
For course info and dates, see cmcoutperform.com/96006

Project Management Essentials: Part 2 –

Advanced Project Monitoring and Control 3 21 1 18 2
For course info and dates, see cmcoutperform.com/96007

Project Management Essentials: Part 3 –

Effective Communication & Stakeholder Management 3 21 12 0 9
For course info and dates, see cmcoutperform.com/96008

PMP® Exam Prep: The Velociteach System

4 28 1 26.5 0.5
For course info and dates, see cmcoutperform.com/96005

Agile Project Management Hands On

3 21 2 10 9
For course info and dates, see cmcoutperform.com/96002

Project Management
For Project Team Members Only!
1 7 1 6 0
For course info and dates, see cmcoutperform.com/96009

Hands-on Microsoft Project

2 14 1 5 8
For course info and dates, see cmcoutperform.com/96004

Juggling Multiple Projects

2 14 2 4 8
For course info and dates, see cmcoutperform.com/96011

Managing Complex Projects

2 14 6 0 8
For course info and dates, see cmcoutperform.com/96012

Applying Agile to Non-Technology Projects

1 7 1 5 1
For course info and dates, see cmcoutperform.com/96003

Change Management for Project Success

1 7 4 0 3
For course info and dates, see cmcoutperform.com/96013

Managing Stakeholder Expectations

1 7 0 0 7
For course info and dates, see cmcoutperform.com/96010

Project Contracting and Procurement Management

2 14 1 5 8
For course info and dates, see cmcoutperform.com/96014

Register Now - Call 1-866-929-1590 35

 Equip yourself for
tomorrow's success
with these courses

Expanding Your Influence:

Collaborative Leadership Skills P. 13 Understanding the Psychology P. 13
of Persuasion

Leading in a Diverse and Transformational Leadership: How to

P. 15 P. 17
Inclusive Culture Inspire Extraordinary Performance

How To Be A Successful Managing Chaos: Tools to Set Priorities

P. 7 P. 9
Manager As An Introvert and Make Decisions Under Pressure

Effectively Communicating Mastering the Art of Critical

P. 23 P. 25
in the Moment Conversations

Storytelling Power: Secrets for

Effective Technical Writing P. 29 P. 29
Exceptional Communication

See page 5 for a more complete list of courses

®Expect to Outperform is a registered trademark of Imacan Management Centres. CMC and CANADIAN MANAGEMENT CENTRE
are trademarks of American Management Association International. Used under licence.