Confidential

ID name Fault type

2 Grid Overvoltage
3 Grid Transient Overvoltage
Fault
14 10-Minute Grid Overvoltage
15 Grid High Voltage
4 Grid Undervoltage
Fault
5 Grid Low Voltage

8 Grid Overfrequency Fault

9 Grid Underfrequency Fault

10 Grid Power Outage Fault

12 Excessive Leakage Current Fault

13 Gird Abnormal Fault

17 Grid Voltage Unbalance Fault

28 PV1 Reverse Connection Fault

29 PV2 Reverse Connection Fault
208 PV3 reverse connection Fault
448 String 1 Reverse Connection Fault
449 String 2 Reverse Connection Fault
450 String 3 Reverse Connection Fault
451 String 4 Reverse Connection Fault
452 String 5 Reverse Connection Fault
453 String 6 Reverse Connection Fault
454 String 7 Reverse Connection Fault
455 String 8 Reverse Connection Fault
456 String 9 Reverse Connection Fault
457 String 10 Reverse Connection Fault
458 String 11 Reverse Connection Fault
459 String 12 Reverse Connection Fault
460 String 13 Reverse Connection Fault
461 String 14 Reverse Connection Fault
462 String 15 Reverse Connection Fault Fault
463 String 16 Reverse Connection Fault
464 String 17 Reverse Connection Fault
465 String 18 Reverse Connection Fault
466 String 19 Reverse Connection Fault
467 String 20 Reverse Connection Fault
468 String 21 Reverse Connection Fault
469 String 22 Reverse Connection Fault
470 String 23 Reverse Connection Fault
471 String 24 Reverse Connection Fault
472 String 25 Reverse Connection Fault
473 String 26 Reverse Connection Fault
474 String 27 Reverse Connection Fault
475 String 28 Reverse Connection Fault
476 String 29 Reverse Connection Fault
477 String 30 Reverse Connection Fault
478 String 31 Reverse Connection Fault
479 String 32 Reverse Connection Fault
532 String 1 Reverse Connection Alarm
533 String 2 Reverse Connection Alarm
534 String 3 Reverse Connection Alarm
535 String 4 Reverse Connection Alarm
536 String 5 Reverse Connection Alarm
537 String 6 Reverse Connection Alarm
538 String 7 Reverse Connection Alarm
539 String 8 Reverse Connection Alarm
540 String 9 Reverse Connection Alarm
541 String 10 Reverse Connection Alarm
542 String 11 Reverse Connection Alarm
543 String 12 Reverse Connection Alarm
544 String 13 Reverse Connection Alarm
545 String 14 Reverse Connection Alarm
546 String 15 Reverse Connection Alarm
547 String 16 Reverse Connection Alarm
Alarm
564 String 17 Reverse Connection Alarm
565 String 18 Reverse Connection Alarm
566 String 19 Reverse Connection Alarm
567 String 20 Reverse Connection Alarm
568 String 21 Reverse Connection Alarm
569 String 22 Reverse Connection Alarm
570 String 23 Reverse Connection Alarm
571 String 24 Reverse Connection Alarm
572 String 25 Reverse Connection Alarm
573 String 26 Reverse Connection Alarm
574 String 27 Reverse Connection Alarm
575 String 28 Reverse Connection Alarm
576 String 29 Reverse Connection Alarm
577 String 30 Reverse Connection Alarm
578 String 31 Reverse Connection Alarm
579 String 32 Reverse Connection Alarm
548 string 1 Abnormal Alarm
549 string 2 Abnormal Alarm
550 string 3 Abnormal Alarm
551 string 4 Abnormal Alarm
552 string 5 Abnormal Alarm
553 string 6 Abnormal Alarm
554 string 7 Abnormal Alarm
555 string 8 Abnormal Alarm
556 string 9 Abnormal Alarm
557 string 10 Abnormal Alarm
558 string 11 Abnormal Alarm
559 string 12 Abnormal Alarm
560 string 13 Abnormal Alarm
561 string 14 Abnormal Alarm
562 string 15 Abnormal Alarm
563 string 16 Abnormal Alarm
Alarm
 Alarm
580 string 17 Abnormal Alarm
581 string 18 Abnormal Alarm
582 string 19 Abnormal Alarm
583 string 20 Abnormal Alarm
584 string 21 Abnormal Alarm
585 string 22 Abnormal Alarm
586 string 23 Abnormal Alarm
587 string 24 Abnormal Alarm
588 string 25 Abnormal Alarm
589 string 26 Abnormal Alarm
590 string 27 Abnormal Alarm
591 string 28 Abnormal Alarm
592 string 29 Abnormal Alarm
593 string 30 Abnormal Alarm
594 string 31 Abnormal Alarm
595 string 32 Abnormal Alarm

37 Excessively High Ambient Temperature Fault

43 Low Ambient Temperature Fault

39 Low System Insulation Resistance Fault

106 Grounding Cable Fault Fault

88 Electric AFD Fault Fault

51 Off-Grid Load OverPower Fault Fault

Reverse connection at the input/output port of the

84 energy meter, or the meter is connected to a wrong Fault
terminal

514 Meter Communication Abnormal Alarm Alarm

323 Grid Confrontation Fault

75 Inverter Parallel Communication Alarm Alarm

714 BMS Communication Fault Fault

716 Battery Polarity Reversed Fault

932 Overvoltage alarm

933 Overtemperature alarm
934 Low temperature alarm
935 Charing/Discharging overcurrent alarm Alarm
937 Battery pack voltage unbalance
939 Undervoltage alarm
964 BMS internal alarm
703 Low average battery voltage fault Fault
707 Battery overtemperature fault Fault
708 Battery low temperature fault Fault
711 Battery transient overvoltage Fault
712 High average battery voltage fault Fault
715 Battery hardware overvoltage Fault
717 BMS&Battery fault Fault
732 Overvoltage protection Fault
733 Overtemperature protection Fault
734 Low temperature protection Fault
735 Charging/Discharging overcurrent protection Fault
739 Low voltage protection Fault
832 FET fault/Battery switch fault Fault
833 Battery internal hardware fault Fault
834 Overcurrent fault Fault
835 Battery short-circuit fault Fault
836 Internal communication failure Fault
837 Input overvoltage fault Fault
839 Software version mismatch fault Fault
844 Battery self-test fault Fault
864 Single cell overvoltage fault Fault
866 Pre-charging voltage fault Fault
867 Low voltage fault Fault
868 Single cell voltage unbalance fault Fault
870 FET connection error/electrical connection error Fault
7 AC instantaneous overcurrent Fault
11 Device abnormal Fault
16 Output overload Fault
19 Device abnormal Fault
20 Device abnormal Fault
21 Device abnormal Fault
22 Device abnormal Fault
23 PV connection fault Fault
24 Device abnormal Fault
25 Device abnormal Fault
30 Device abnormal Fault
31 Device abnormal Fault
32 Device abnormal Fault
33 Device abnormal Fault
34 Device abnormal Fault
36 Excessively high module temperature Fault
38 Device abnormal Fault
40 Device abnormal Fault
41 Device abnormal Fault
42 Device abnormal Fault
44 Device abnormal Fault
45 Device abnormal Fault
46 Device abnormal Fault
47 PV input configuration abnormal Fault
48 Device abnormal Fault
49 Device abnormal Fault
50 Device abnormal Fault
52 Inverter low voltage fault Fault
53 Device abnormal Fault
54 Device abnormal Fault
55 Device abnormal Fault
56 Device abnormal Fault
57 PV3 boost circuit fault Fault
58 N line current sampling channel fault Fault
60 Device abnormal Fault
61 Unspecified device type Fault
62 Off-grid BOX DI fault Fault
63 CPLD program burning missing fault Fault
64 Inverter overvoltage fault Fault
65 Inverter low frequency fault Fault
66 Inverter high frequency fault Fault
67 Inverter instantaneous overvoltage fault Fault
85 Software version mismatch fault Fault
92 Grid box SPD failure Fault
93 Grid box switch tripping Fault
100 Inverter overcurrent hardware fault Fault
101 Grid high frequency Fault
102 Grid low frequency (SH5K) Fault
103 Grid voltage consistency fault (EC series) Fault
104 Grid frequency consistency fault Fault
105 Grid-side protection self-check failure Fault
107 Inverter DC component overvoltage fault Fault
108 AC undervoltage fault Fault
109 AC overvoltage fault Fault
110 AC underfrequency fault Fault
111 AC overfrequency fault Fault
112 AC voltage unbalance Fault
113 Bypass instantaneous overcurrent Fault
116 Device abnormal Fault
117 Device abnormal Fault
118 Module fault Fault
119 Fan fault Fault
120 Analog bias abnormal Fault
121 DC soft start fault Fault
122 Repeated address code Fault
123 Parallel communication error Fault
124 Carrier sync fault Fault
200 Bus overvoltage hardware fault Fault
201 Bus undervoltage Fault
202 PV hardware overcurrent fault Fault
203 PV voltage exceeds BUS voltage Fault
204 BOOST1 short circuit fault Fault
205 BOOST2 short circuit fault Fault
206 DC overcurrent Fault
207 PV3 overcurrent Fault
209 BOOST3 short circuit fault Fault
210 Half-bus overvoltage hardware fault Fault
211 Balanced bridge overcurrent hardware fault Fault
300 Inverter switch tube overtemperature Fault
301 BOOST switch tube overtemperature Fault
302 PV insulation resistance abnormal. Fault
303 EPS relay fault Fault
304 Bypass relay fault Fault
305 Backup box relay fault Fault
306 Input and output mismatch fault Fault
307 PV high voltage over Power alarm or protection Fault
308 Redundancy fault Fault
R-phase inverter voltage sampling channel
309 Fault
abnormal
S-phase inverter voltage sampling channel
310 Fault
abnormal
 T-phase inverter voltage sampling channel
311 Fault
abnormal
R-phase DC component sampling channel
312 Fault
abnormal
S-phase DC component sampling channel
313 abnormal/inverter voltage DC component Fault
overvoltage fault
T-phase DC component sampling channel
314 Fault
abnormal
315 PV 1 current sampling channel abnormal Fault
316 PV 2 current sampling channel abnormal Fault
317 PV 1 MPPT current sampling channel abnormal Fault

318 PV 2 MPPT current sampling channel abnormal Fault

319 Control board Power supply undervoltage fault Fault
320 Leakage current CT self-check fault Fault
321 SPI communication error (refer to 59) Fault
322 LCD-MDSP communication error (refer to 74) Fault
324 PV3 current sampling channel fault Fault
401 PV overcurrent permanent fault Fault
402 Inverter overcurrent permanent fault Fault
403 High DC component permanent fault Fault
404 Bus overvoltage permanent fault Fault
405 Relay permanent fault Fault
406 PV1 self-check permanent fault Fault
407 PV2 self-check permanent fault Fault
408 Inverter open-loop self-check permanent fault Fault
409 All temperature sensors are faulty Fault
410 Boost3 open loop self-test permanent fault Fault
411 Balanced bridge overcurrent permanent fault Fault
412 Half-bus overvoltage permanent fault Fault
600 BDC charging instantaneous overcurrent Fault
601 BDC discharging instantaneous overcurrent Fault
602 Clamping capacitor low voltage fault Fault
603 Clamping capacitor instantaneous overvoltage Fault
605 Battery pre-charging relay fault Fault
608 BDC self-check fault Fault
612 BDC overtemperature fault Fault
616 BDC hardware overcurrent Fault
620 BDC current sampling channel abnormal Fault
622 Leakage current sampling channel abnormal Fault
623 SDSP communication fault Fault
624 BDC soft start fault Fault
800 BDC overcurrent permanent fault Fault
802 Battery overvoltage permanent fault Fault
804 BDC self-check permanent fault Fault
807 BDC soft start permanent fault Fault
59 MDSP-SDSP communication error Alarm
70 Fan alarm Alarm
71 AC-side SPD alarm Alarm
72 DC-side SPD alarm Alarm
74 Communication alarm Alarm
76 Device abnormal Alarm
77 Backup box leakage protector alarm Alarm
82 Low speed of fan 2 Alarm
83 Fan 2 stalled Alarm
87 Electric AFD detection module abnormal Alarm
89 Electric AFD detection disabled Alarm
78 PV1 abnormal Alarm
79 PV2 abnormal Alarm
80 PV3 abnormal Alarm
81 PV4 abnormal Alarm
220 PV5 abnormal Alarm
221 PV6 abnormal Alarm
222 PV7 abnormal Alarm
223 PV8 abnormal Alarm
224 PV9 abnormal Alarm
225 PV10 abnormal Alarm
226 PV11 abnormal Alarm
227 PV12 abnormal Alarm
228 PV13 abnormal Alarm
229 PV14 abnormal Alarm
230 PV15 abnormal Alarm
231 PV16 abnormal Alarm
432 PID resistance abnormal Alarm
433 PID function abnormal Alarm
434 PID overvoltage/overcurrent protection Alarm
500 SPD or Fuse alarm
501 FRAM reading alarm Alarm
502 SPI communication alarm
503 Ambient temperature sensor open-circuit alarm Alarm

504 Ambient temperature sensor short-circuit alarm Alarm

505 Inverter temperature sensor open-circuit alarm Alarm
506 Inverter temperature sensor short-circuit alarm Alarm

Boost temperature sensor open-circuit alarm (EC

series)
507 Alarm
DO1 Power setting error alarm (SH5K)

Boost temperature sensor short-circuit alarm (EC

series)
508 Alarm
DO2 Power setting error alarm (SH5K)

509 Clock reset exception alarm Alarm

510 PV high voltage fault (refer to 204) Alarm
 Ambient temperature low-temperature sensor
511 Alarm
open-circuit alarm
512 Fan 1 low speed alarm Alarm
513 Fan 1 stalled Alarm
515 BOOST short-circuit alarm (EC series) Alarm
900 BDC temperature sensor open-circuit alarm Alarm
901 BDC temperature sensor short-circuit alarm Alarm
910 LCD FRAM abnormal Alarm
264 MPPT1 reverse connection
265 MPPT2 reverse connection
266 MPPT3 reverse connection
267 MPPT4 reverse connection
268 MPPT5 reverse connection
269 MPPT6 reverse connection
270 MPPT7 reverse connection
271 MPPT8 reverse connection
272 MPPT9 reverse connection
273 MPPT10 reverse connection
Fault
274 MPPT11 reverse connection
275 MPPT12 reverse connection
276 MPPT13 reverse connection
277 MPPT14 reverse connection
278 MPPT15 reverse connection
279 MPPT16 reverse connection
280 MPPT17 reverse connection
281 MPPT18 reverse connection
282 MPPT19 reverse connection
283 MPPT20 reverse connection
Cause

Grid voltage is higher than the set voltage protection value or

the high voltage duration is longer than set HVRT value

Grid voltage is lower than the set voltage protection value

Grid frequency is higher than the set frequency protection value

Grid frequency is lower than the set frequency protection value

1. The grid is not supplied with Power
2. AC circuit or AC switch is disconnected

The leakage current exceeds the standard value during inverter running

In Italy, grid voltage or frequency exceeds the specific value when no

inverter is connected to the grid
The inverter detects unbalanced three-phase grid voltage

Reversed polarity for the connected string

Reversed PV polarity

Short-circuit, open loop, or low current

Short-circuit, open loop, or low current

Excessively high temperature in the cabinet

Excessively high ambient temperature

The ambient temperature is lower than the protection value

The insulation resistance to ground of the PV module is lower than the

standard value
1. Weak contact of the grounding cable
2. Grounding cable connection is abnormal

Electric AFD occurs on the DC side of the inverter

Power required for the load connection at the off-grid port is greater than
the Power that PV/battery can provide

If the meter detects that the feed-in power is greater than the inverter
output power by more than 300 W and lasts for 5 minutes, the warning
will be triggered.

Communication cable between the meter and the inverter is

disconnected; communication terminal of the meter or inverter have a
weak contact.

When the inverter is set to off-grid mode, the on-grid or off-grid output
port is connected to the real grid
Communication error between inverters connected in parallel

Communication cable between the battery and the inverter is

disconnected; communication terminal of the battery or inverter have a
weak contact

Reversed polarity between the battery and inverter battery

The battery itself, operating environment or the operation performed on

the battery is abnormal.

The fault is caused by battery abnormity, operating environment or

inappropriate operation performed on the battery.
1. Internal module of the system is abnormal.
2. Related cable connection or terminal of the system is abnormal.
1. Internal module of the system is abnormal.
2. Related cable connection or terminal of the system is abnormal.
Reversed MPPT polarity
Corrective measures
contact the local electric Power company for
solutions if the grid voltage is higher than the
set value.
2. Check whether the protection parameters
are appropriately set via the APP or the LCD.
solutions
3. Check ifwhether
the gridthe
voltage is lower than
cross-sectional theof
area
set value.
2. Check whether the protection parameters
are appropriately set via the APP or the LCD.

Generally, the inverter will be reconnected to

the grid after the grid returns to normal. If the
fault occurs repeatedly:
1. Measure the actual grid frequency, and
please contact the local electric Power
company for solutions if the grid frequency is
beyond the set range.
2. Check whether the protection parameters
are appropriately set via the APP or the LCD.
3. If the fault is not caused by the foregoing
reasons and still exists, please contact
Sungrow Service.

Generally, the inverter will be reconnected to

the grid after the grid returns to normal. If the
fault occurs repeatedly:
1. Measure the actual grid frequency, and
please contact the local electric Power
company for solutions if the grid frequency is
beyond the set range.
2. Check whether the protection parameters
are appropriately set via the APP or the LCD.
3. If the fault is not caused by the foregoing
reasons and still exists, please contact
Sungrow Service.
Generally, the inverter will be reconnected to
the grid after the grid returns to normal. If the
fault occurs repeatedly:
1. Check whether the grid supplies Power
reliably.
2. Check whether the AC cable is firmly in
place.
3. Check whether the AC cable is connected to
the correct terminal (whether the live wire and
the N wire are correctly in place).
4. Check whether the AC circuit breaker is
connected.
5. If the fault is not caused by the foregoing
reasons and still exists, please contact
Sungrow Service.

1. The fault can be caused by poor sunlight or

damp environment, and the inverter will be
reconnected to the grid after the environment
is improved.
2. If the environment is normal, check whether
the AC and DC cables are well insulated.
3. If the fault is not caused by the foregoing
reasons and still exists, please contact
Sungrow Service.

Generally, the inverter will be reconnected to

the grid after the grid returns to normal. If the
fault occurs repeatedly:
1. Measure the actual grid frequency, and
please contact the local electric Power
company for solutions if the grid parameter
exceeds the set value.
2. If the fault is not caused by the foregoing
reasons and still exists, please contact
Sungrow Service.
Generally, the inverter will be reconnected to
the grid after the grid returns to normal. If the
fault occurs repeatedly:
1. Measure the actual grid voltage. If grid
phase voltages differ greatly, contact the
Power company for solutions；
2. If the voltage difference between the three
phases is within the permissible range of the
local Power company, modify the grid voltage
imbalance parameter through the APP or LCD
screen.
3. If the fault is not caused by the foregoing
reasons and still exists, contact Sungrow
Service.

1. Check whether the corresponding string is

of reverse polarity. If so, disconnect the DC
switch and adjust the polarity when the solar
radiation is low and the string current drops
below 0.5A.
2. If the fault is not caused by the foregoing
reasons and still exists, please contact
Sungrow Service.
*The code 448 to code 479 are corresponding
to string 1 to string 32 respectively.
*The code 28 to code 29 are corresponding to
PV1 to PV2 respectively.
1. Check whether the corresponding string is
of reverse polarity. If so, disconnect the DC
switch and adjust the polarity when the solar
radiation is low and the string current drops
below 0.5A.
2. If the fault is not caused by the foregoing
reasons and still exists, please contact
Sungrow Service.
*The code 532 to code 547 are corresponding
to string 1 to string 16 respectively.
*The code 564 to code 579 are corresponding
to string 17 to string 32 respectively.

1. Check whether the corresponding module is

sheltered. If so, remove the shelter and ensure
module cleanness.
2. Check the module for abnormal aging.
3. If the fault is not caused by the foregoing
reasons and still exists, please contact
Sungrow Service.
*The code 548 to code 563 are corresponding
to string 1 to string 16 respectively.
*The code 580 to code 595 are corresponding
to string 17 to string 32 respectively.
sheltered. If so, remove the shelter and ensure
module cleanness.
2. Check the module for abnormal aging.
3. If the fault is not caused by the foregoing
reasons and still exists, please contact
Sungrow Service.
*The code 548 to code 563 are corresponding
to string 1 to string 16 respectively.
*The code 580 to code 595 are corresponding
to string 17 to string 32 respectively.

1. Check whether the inverter is directly

exposed to sunlight. If so, take some shading
measures.
2. Check and clean the air ducts.
3. Check whether there is 070 (fan anomaly)
alarm via the APP or the LCD. If so, replace
the fans.
4. If the fault is not caused by the foregoing
reasons and still exists, please contact
Sungrow Service.

Stop and disconnect the inverter. Restart the

inverter when the ambient temperature falls
within the operation temperature range.

Wait for the inverter to return to normal. If the

fault occurs repeatedly:
1. Check whether the ISO resistance
protection value is excessively high via the
APP or the LCD, and ensure that it complies
with the local regulations.
2. Check the resistance to ground of the string
and DC cable. Take correction measures in
case of short circuit or damaged insulation
layer.
3. If the cable is normal and the fault occurs on
rainy days, check it again when the weather
turns fine.
4. If the fault is not caused by the foregoing
reasons and still exists, please contact
Sungrow Service.
1. Check whether the AC cable is correctly
connected.
2. Check whether the insulation between the
ground cable and the live wire is normal.
3. If the fault is not caused by the foregoing
reasons and still exists, please contact
Sungrow Service.

1. Disconnect the DC Power supply, and check

whether any DC cable is damaged, the
connection terminal or fuse is loose or there is
a weak contact, or some components are
burned. If so, replace the damaged cable,
fasten the terminal or fuse, and replace the
burnt component.
2. After performing step 1, reconnect the DC
Power supply, and clear the electric AFD fault
via the LCD display or the APP, after that the
inverter will return to normal operation.
3. If the fault is not caused by the foregoing
reasons and still exists, please contact
Sungrow Service.

1. Reduce the load Power at the off-grid port or

cut off some loads.
2. If the fault is not caused by the foregoing
reasons and still exists, please contact
Sungrow Service.

1. Check if the meter is wrongly connected.

2. Check if the input and output wiring direction
of the meter is reversed.
3. If the existing system is enabled, please
check if the rated power setting of the existing
inverter is correct.

1. Check whether the communication cable

and cable connection terminal are abnormal,
and correct them if so.
2. Reconnect the energy meter communication
cable.
3. If the fault is not caused by the foregoing
reasons and still exists, please contact
Sungrow Service.

1. Check whether the output port is connected

to the real grid, and disconnect it from the grid
if so.
2. If the fault is not caused by the foregoing
reasons and still exists, please contact
Sungrow Service.
1. Check whether the communication cable
and cable connection terminal are abnormal,
and correct them if so.
2. Reconnect the parallel communication
cable.
3. If the fault is not caused by the foregoing
reasons and still exists, please contact
Sungrow Service.

1. Check whether the communication cable

and cable connection terminal are abnormal,
and correct them if so.
2. Reconnect the energy meter communication
cable.
3. If the fault is not caused by the foregoing
reasons and still exists, please contact
Sungrow Service.

1. Check and correct polarity of cable

connection between the battery and the
inverter.
2. If the fault is not caused by the foregoing
reasons and still exists, please contact
Sungrow Service.
1. User may ignore the battery alarm, and the
battery can operate normally in this case. Be
cautious.
2. If overtemperature or low temperature
actually exists, take ventilation measures or
other measures.
3. If worrying about the potential risks, please
contact the corresponding battery
manufacture.

1. In case of battery voltage fault, check

whether the battery real-time voltage is
abnormal. If so, please contact the battery
manufacturer. If not, please contact
SUNGROW.
2. In case of battery temperature fault, take
measures to improve heat dissipation
performance and lower the temperature.
3. If the fault persists, please contact Sungrow
Service.
Wait for the inverter to return to normal.
Disconnect the AC and DC switches, and
reconnect the AC and DC switches 15 minutes
later to restart the inverter.
If the fault still exists, please contact Sungrow
Service.
1. The inverter can continue running.
2. Check whether the related cable connection
and terminal are abnormal, check whether
there are any foreign materials or other
environmental abnormities, and take
corresponding corrective measures when
necessary.
3. If the alarm occurs repeatedly, please
contact Sungrow Service.
1. Check whether the polarity of the MPPT
connected to the inverter is reversed.
If so, disconnect the DC switch and correct the
reversed polarity at evening when the PV
string current is below 0.5
2. If the fault persists, contact SUNGROW.
Note: fault ID 264–283 is corresponding to
MPPT1–MPPT20
Confidential
ID name Fault type

10 Grid Power Outage Fault

12 Excessive Leakage Current Fault

13 Gird Abnormal Fault

17 Grid Voltage Unbalance Fault

28 PV1 Reverse Connection Fault

29 PV2 Reverse Connection Fault
208 PV3 reverse connection Fault
448 String 1 Reverse Connection Fault
449 String 2 Reverse Connection Fault
450 String 3 Reverse Connection Fault
451 String 4 Reverse Connection Fault
452 String 5 Reverse Connection Fault
453 String 6 Reverse Connection Fault
454 String 7 Reverse Connection Fault
455 String 8 Reverse Connection Fault
456 String 9 Reverse Connection Fault
457 String 10 Reverse Connection Fault
458 String 11 Reverse Connection Fault
459 String 12 Reverse Connection Fault
460 String 13 Reverse Connection Fault
461 String 14 Reverse Connection Fault
462 String 15 Reverse Connection Fault Fault
463 String 16 Reverse Connection Fault
464 String 17 Reverse Connection Fault
465 String 18 Reverse Connection Fault
466 String 19 Reverse Connection Fault
467 String 20 Reverse Connection Fault
468 String 21 Reverse Connection Fault
469 String 22 Reverse Connection Fault
470 String 23 Reverse Connection Fault
471 String 24 Reverse Connection Fault
472 String 25 Reverse Connection Fault
473 String 26 Reverse Connection Fault
474 String 27 Reverse Connection Fault
475 String 28 Reverse Connection Fault
476 String 29 Reverse Connection Fault
477 String 30 Reverse Connection Fault
478 String 31 Reverse Connection Fault
479 String 32 Reverse Connection Fault
532 String 1 Reverse Connection Alarm
533 String 2 Reverse Connection Alarm
534 String 3 Reverse Connection Alarm
535 String 4 Reverse Connection Alarm
536 String 5 Reverse Connection Alarm
537 String 6 Reverse Connection Alarm
538 String 7 Reverse Connection Alarm
539 String 8 Reverse Connection Alarm
540 String 9 Reverse Connection Alarm
541 String 10 Reverse Connection Alarm
542 String 11 Reverse Connection Alarm
543 String 12 Reverse Connection Alarm
544 String 13 Reverse Connection Alarm
545 String 14 Reverse Connection Alarm
546 String 15 Reverse Connection Alarm
547 String 16 Reverse Connection Alarm
Alarm
564 String 17 Reverse Connection Alarm
565 String 18 Reverse Connection Alarm
566 String 19 Reverse Connection Alarm
567 String 20 Reverse Connection Alarm
568 String 21 Reverse Connection Alarm
569 String 22 Reverse Connection Alarm
570 String 23 Reverse Connection Alarm
571 String 24 Reverse Connection Alarm
572 String 25 Reverse Connection Alarm
573 String 26 Reverse Connection Alarm
574 String 27 Reverse Connection Alarm
575 String 28 Reverse Connection Alarm
576 String 29 Reverse Connection Alarm
577 String 30 Reverse Connection Alarm
578 String 31 Reverse Connection Alarm
579 String 32 Reverse Connection Alarm
548 string 1 Abnormal Alarm
549 string 2 Abnormal Alarm
550 string 3 Abnormal Alarm
551 string 4 Abnormal Alarm
552 string 5 Abnormal Alarm
553 string 6 Abnormal Alarm
554 string 7 Abnormal Alarm
555 string 8 Abnormal Alarm
556 string 9 Abnormal Alarm
557 string 10 Abnormal Alarm
558 string 11 Abnormal Alarm
559 string 12 Abnormal Alarm
560 string 13 Abnormal Alarm
561 string 14 Abnormal Alarm
562 string 15 Abnormal Alarm
563 string 16 Abnormal Alarm
Alarm
580 string 17 Abnormal Alarm
581 string 18 Abnormal Alarm
582 string 19 Abnormal Alarm
583 string 20 Abnormal Alarm
584 string 21 Abnormal Alarm
585 string 22 Abnormal Alarm
586 string 23 Abnormal Alarm
587 string 24 Abnormal Alarm
588 string 25 Abnormal Alarm
589 string 26 Abnormal Alarm
590 string 27 Abnormal Alarm
591 string 28 Abnormal Alarm
592 string 29 Abnormal Alarm
593 string 30 Abnormal Alarm
594 string 31 Abnormal Alarm
595 string 32 Abnormal Alarm

37 Excessively High Ambient Temperature Fault

43 Low Ambient Temperature Fault

39 Low System Insulation Resistance Fault

106 Grounding Cable Fault Fault

88 Electric AFD Fault Fault

51 Off-Grid Load OverPower Fault Fault

Reverse connection at the input/output port of the

84 energy meter, or the meter is connected to a wrong Fault
terminal

514 Meter Communication Abnormal Alarm Alarm

323 Grid Confrontation Fault

75 Inverter Parallel Communication Alarm Alarm

714 BMS Communication Fault Fault

716 Battery Polarity Reversed Fault

932 Overvoltage alarm

933 Overtemperature alarm
934 Low temperature alarm
935 Charing/Discharging overcurrent alarm Alarm
937 Battery pack voltage unbalance
939 Undervoltage alarm
964 BMS internal alarm
703 Low average battery voltage fault Fault
707 Battery overtemperature fault Fault
708 Battery low temperature fault Fault
711 Battery transient overvoltage Fault
712 High average battery voltage fault Fault
715 Battery hardware overvoltage Fault
717 BMS&Battery fault Fault
732 Overvoltage protection Fault
733 Overtemperature protection Fault
734 Low temperature protection Fault
735 Charging/Discharging overcurrent protection Fault
739 Low voltage protection Fault
832 FET fault/Battery switch fault Fault
833 Battery internal hardware fault Fault
834 Overcurrent fault Fault
835 Battery short-circuit fault Fault
836 Internal communication failure Fault
837 Input overvoltage fault Fault
839 Software version mismatch fault Fault
844 Battery self-test fault Fault
864 Single cell overvoltage fault Fault
866 Pre-charging voltage fault Fault
867 Low voltage fault Fault
868 Single cell voltage unbalance fault Fault
870 FET connection error/electrical connection error Fault
7 AC instantaneous overcurrent Fault
11 Device abnormal Fault
16 Output overload Fault
19 Device abnormal Fault
20 Device abnormal Fault
21 Device abnormal Fault
22 Device abnormal Fault
23 PV connection fault Fault
24 Device abnormal Fault
25 Device abnormal Fault
30 Device abnormal Fault
31 Device abnormal Fault
32 Device abnormal Fault
33 Device abnormal Fault
34 Device abnormal Fault
36 Excessively high module temperature Fault
38 Device abnormal Fault
40 Device abnormal Fault
41 Device abnormal Fault
42 Device abnormal Fault
44 Device abnormal Fault
45 Device abnormal Fault
46 Device abnormal Fault
47 PV input configuration abnormal Fault
48 Device abnormal Fault
49 Device abnormal Fault
50 Device abnormal Fault
52 Inverter low voltage fault Fault
53 Device abnormal Fault
54 Device abnormal Fault
55 Device abnormal Fault
56 Device abnormal Fault
57 PV3 boost circuit fault Fault
58 N line current sampling channel fault Fault
60 Device abnormal Fault
61 Unspecified device type Fault
62 Off-grid BOX DI fault Fault
63 CPLD program burning missing fault Fault
64 Inverter overvoltage fault Fault
65 Inverter low frequency fault Fault
66 Inverter high frequency fault Fault
67 Inverter instantaneous overvoltage fault Fault
85 Software version mismatch fault Fault
92 Grid box SPD failure Fault
93 Grid box switch tripping Fault
100 Inverter overcurrent hardware fault Fault
101 Grid high frequency Fault
102 Grid low frequency (SH5K) Fault
103 Grid voltage consistency fault (EC series) Fault
104 Grid frequency consistency fault Fault
105 Grid-side protection self-check failure Fault
107 Inverter DC component overvoltage fault Fault
108 AC undervoltage fault Fault
109 AC overvoltage fault Fault
110 AC underfrequency fault Fault
111 AC overfrequency fault Fault
112 AC voltage unbalance Fault
113 Bypass instantaneous overcurrent Fault
116 Device abnormal Fault
117 Device abnormal Fault
118 Module fault Fault
119 Fan fault Fault
120 Analog bias abnormal Fault
121 DC soft start fault Fault
122 Repeated address code Fault
123 Parallel communication error Fault
124 Carrier sync fault Fault
200 Bus overvoltage hardware fault Fault
201 Bus undervoltage Fault
202 PV hardware overcurrent fault Fault
203 PV voltage exceeds BUS voltage Fault
204 BOOST1 short circuit fault Fault
205 BOOST2 short circuit fault Fault
206 DC overcurrent Fault
207 PV3 overcurrent Fault
209 BOOST3 short circuit fault Fault
210 Half-bus overvoltage hardware fault Fault
211 Balanced bridge overcurrent hardware fault Fault
300 Inverter switch tube overtemperature Fault
301 BOOST switch tube overtemperature Fault
302 PV insulation resistance abnormal. Fault
303 EPS relay fault Fault
304 Bypass relay fault Fault
305 Backup box relay fault Fault
306 Input and output mismatch fault Fault
307 PV high voltage over Power alarm or protection Fault
308 Redundancy fault Fault
R-phase inverter voltage sampling channel
309 Fault
abnormal
S-phase inverter voltage sampling channel
310 Fault
abnormal
T-phase inverter voltage sampling channel
311 Fault
abnormal
R-phase DC component sampling channel
312 Fault
abnormal
S-phase DC component sampling channel
313 abnormal/inverter voltage DC component Fault
overvoltage fault
T-phase DC component sampling channel
314 Fault
abnormal
315 PV 1 current sampling channel abnormal Fault
316 PV 2 current sampling channel abnormal Fault
317 PV 1 MPPT current sampling channel abnormal Fault

318 PV 2 MPPT current sampling channel abnormal Fault

319 Control board Power supply undervoltage fault Fault
320 Leakage current CT self-check fault Fault
321 SPI communication error (refer to 59) Fault
322 LCD-MDSP communication error (refer to 74) Fault
324 PV3 current sampling channel fault Fault
401 PV overcurrent permanent fault Fault
402 Inverter overcurrent permanent fault Fault
403 High DC component permanent fault Fault
404 Bus overvoltage permanent fault Fault
405 Relay permanent fault Fault
406 PV1 self-check permanent fault Fault
407 PV2 self-check permanent fault Fault
408 Inverter open-loop self-check permanent fault Fault
409 All temperature sensors are faulty Fault
410 Boost3 open loop self-test permanent fault Fault
411 Balanced bridge overcurrent permanent fault Fault
412 Half-bus overvoltage permanent fault Fault
600 BDC charging instantaneous overcurrent Fault
601 BDC discharging instantaneous overcurrent Fault
602 Clamping capacitor low voltage fault Fault
603 Clamping capacitor instantaneous overvoltage Fault
605 Battery pre-charging relay fault Fault
608 BDC self-check fault Fault
612 BDC overtemperature fault Fault
616 BDC hardware overcurrent Fault
620 BDC current sampling channel abnormal Fault
622 Leakage current sampling channel abnormal Fault
623 SDSP communication fault Fault
624 BDC soft start fault Fault
800 BDC overcurrent permanent fault Fault
802 Battery overvoltage permanent fault Fault
804 BDC self-check permanent fault Fault
807 BDC soft start permanent fault Fault
59 MDSP-SDSP communication error Alarm
70 Fan alarm Alarm
71 AC-side SPD alarm Alarm
72 DC-side SPD alarm Alarm
74 Communication alarm Alarm
76 Device abnormal Alarm
77 Backup box leakage protector alarm Alarm
82 Low speed of fan 2 Alarm
83 Fan 2 stalled Alarm
87 Electric AFD detection module abnormal Alarm
89 Electric AFD detection disabled Alarm
78 PV1 abnormal Alarm
79 PV2 abnormal Alarm
80 PV3 abnormal Alarm
81 PV4 abnormal Alarm
220 PV5 abnormal Alarm
221 PV6 abnormal Alarm
222 PV7 abnormal Alarm
223 PV8 abnormal Alarm
224 PV9 abnormal Alarm
225 PV10 abnormal Alarm
226 PV11 abnormal Alarm
227 PV12 abnormal Alarm
228 PV13 abnormal Alarm
229 PV14 abnormal Alarm
230 PV15 abnormal Alarm
231 PV16 abnormal Alarm
432 PID resistance abnormal Alarm
433 PID function abnormal Alarm
434 PID overvoltage/overcurrent protection Alarm
500 SPD or Fuse alarm
501 FRAM reading alarm Alarm
502 SPI communication alarm
503 Ambient temperature sensor open-circuit alarm Alarm

504 Ambient temperature sensor short-circuit alarm Alarm

505 Inverter temperature sensor open-circuit alarm Alarm
506 Inverter temperature sensor short-circuit alarm Alarm

Boost temperature sensor open-circuit alarm (EC

series)
507 Alarm
DO1 Power setting error alarm (SH5K)

Boost temperature sensor short-circuit alarm (EC

series)
508 Alarm
DO2 Power setting error alarm (SH5K)

509 Clock reset exception alarm Alarm

510 PV high voltage fault (refer to 204) Alarm
Ambient temperature low-temperature sensor
511 Alarm
open-circuit alarm
512 Fan 1 low speed alarm Alarm
513 Fan 1 stalled Alarm
515 BOOST short-circuit alarm (EC series) Alarm
900 BDC temperature sensor open-circuit alarm Alarm
901 BDC temperature sensor short-circuit alarm Alarm
910 LCD FRAM abnormal Alarm
264 MPPT1 reverse connection
265 MPPT2 reverse connection
266 MPPT3 reverse connection
267 MPPT4 reverse connection
268 MPPT5 reverse connection
269 MPPT6 reverse connection
270 MPPT7 reverse connection
271 MPPT8 reverse connection
272 MPPT9 reverse connection
273 MPPT10 reverse connection
Fault
274 MPPT11 reverse connection
275 MPPT12 reverse connection
276 MPPT13 reverse connection
277 MPPT14 reverse connection
278 MPPT15 reverse connection
279 MPPT16 reverse connection
280 MPPT17 reverse connection
281 MPPT18 reverse connection
282 MPPT19 reverse connection
283 MPPT20 reverse connection
Cause

1. The grid is not supplied with Power

2. AC circuit or AC switch is disconnected

The leakage current exceeds the standard value

during inverter running

In Italy, grid voltage or frequency exceeds the specific

value when no inverter is connected to the grid

The inverter detects unbalanced three-phase grid

voltage
Reversed polarity for the connected string

Reversed PV polarity
Short-circuit, open loop, or low current

Excessively high temperature in the cabinet

Excessively high ambient temperature

The ambient temperature is lower than the protection

value
The insulation resistance to ground of the PV module
is lower than the standard value

1. Weak contact of the grounding cable

2. Grounding cable connection is abnormal

Electric AFD occurs on the DC side of the inverter

Power required for the load connection at the off-grid

port is greater than the Power that PV/battery can
provide

If the meter detects that the feed-in power is greater

than the inverter output power by more than 300 W
and lasts for 5 minutes, the warning will be triggered.

Communication cable between the meter and the

inverter is disconnected; communication terminal of
the meter or inverter have a weak contact.

When the inverter is set to off-grid mode, the on-grid

or off-grid output port is connected to the real grid

Communication error between inverters connected in

parallel
Communication cable between the battery and the
inverter is disconnected; communication terminal of
the battery or inverter have a weak contact

Reversed polarity between the battery and inverter

battery

The battery itself, operating environment or the

operation performed on the battery is abnormal.

The fault is caused by battery abnormity, operating

environment or inappropriate operation performed on
the battery.
1. Internal module of the system is abnormal.
2. Related cable connection or terminal of the system
is abnormal.
1. Internal module of the system is abnormal.
2. Related cable connection or terminal of the system
is abnormal.
Reversed MPPT polarity
Corrective measures

Generally, the inverter will be reconnected to the grid after the grid returns to
normal. If the fault occurs repeatedly:
1. Check whether the grid supplies Power reliably.
2. Check whether the AC cable is firmly in place.
3. Check whether the AC cable is connected to the correct terminal (whether
the live wire and the N wire are correctly in place).
4. Check whether the AC circuit breaker is connected.
5. If the fault is not caused by the foregoing reasons and still exists, please
contact Sungrow Service.

1. The fault can be caused by poor sunlight or damp environment, and the
inverter will be reconnected to the grid after the environment is improved.
2. If the environment is normal, check whether the AC and DC cables are well
insulated.
3. If the fault is not caused by the foregoing reasons and still exists, please
contact Sungrow Service.

Generally, the inverter will be reconnected to the grid after the grid returns to
normal. If the fault occurs repeatedly:
1. Measure the actual grid frequency, and please contact the local electric
Power company for solutions if the grid parameter exceeds the set value.
2. If the fault is not caused by the foregoing reasons and still exists, please
contact Sungrow Service.

Generally, the inverter will be reconnected to the grid after the grid returns to
normal. If the fault occurs repeatedly:
1. Measure the actual grid voltage. If grid phase voltages differ greatly, contact
the Power company for solutions；
2. If the voltage difference between the three phases is within the permissible
range of the local Power company, modify the grid voltage imbalance
parameter through the APP or LCD screen.
3. If the fault is not caused by the foregoing reasons and still exists, contact
Sungrow Service.

1. Check whether the corresponding string is of reverse polarity. If so,

disconnect the DC switch and adjust the polarity when the solar radiation is
low and the string current drops below 0.5A.
2. If the fault is not caused by the foregoing reasons and still exists, please
1. Check whether the corresponding string is of reverse polarity. If so,
disconnect the DC switch and adjust the polarity when the solar radiation is
low and the string current drops below 0.5A.
2. If the fault is not caused by the foregoing reasons and still exists, please
contact Sungrow Service.
*The code 448 to code 479 are corresponding to string 1 to string 32
respectively.
*The code 28 to code 29 are corresponding to PV1 to PV2 respectively.

1. Check whether the corresponding string is of reverse polarity. If so,

disconnect the DC switch and adjust the polarity when the solar radiation is
low and the string current drops below 0.5A.
2. If the fault is not caused by the foregoing reasons and still exists, please
contact Sungrow Service.
*The code 532 to code 547 are corresponding to string 1 to string 16
respectively.
*The code 564 to code 579 are corresponding to string 17 to string 32
respectively.
1. Check whether the corresponding module is sheltered. If so, remove the
shelter and ensure module cleanness.
2. Check the module for abnormal aging.
3. If the fault is not caused by the foregoing reasons and still exists, please
contact Sungrow Service.
*The code 548 to code 563 are corresponding to string 1 to string 16
respectively.
*The code 580 to code 595 are corresponding to string 17 to string 32
respectively.

1. Check whether the inverter is directly exposed to sunlight. If so, take some
shading measures.
2. Check and clean the air ducts.
3. Check whether there is 070 (fan anomaly) alarm via the APP or the LCD. If
so, replace the fans.
4. If the fault is not caused by the foregoing reasons and still exists, please
contact Sungrow Service.
Stop and disconnect the inverter. Restart the inverter when the ambient
temperature falls within the operation temperature range.
Wait for the inverter to return to normal. If the fault occurs repeatedly:
1. Check whether the ISO resistance protection value is excessively high via
the APP or the LCD, and ensure that it complies with the local regulations.
2. Check the resistance to ground of the string and DC cable. Take correction
measures in case of short circuit or damaged insulation layer.
3. If the cable is normal and the fault occurs on rainy days, check it again
when the weather turns fine.
4. If the fault is not caused by the foregoing reasons and still exists, please
contact Sungrow Service.

1. Check whether the AC cable is correctly connected.

2. Check whether the insulation between the ground cable and the live wire is
normal.
3. If the fault is not caused by the foregoing reasons and still exists, please
contact Sungrow Service.

1. Disconnect the DC Power supply, and check whether any DC cable is

damaged, the connection terminal or fuse is loose or there is a weak contact,
or some components are burned. If so, replace the damaged cable, fasten the
terminal or fuse, and replace the burnt component.
2. After performing step 1, reconnect the DC Power supply, and clear the
electric AFD fault via the LCD display or the APP, after that the inverter will
return to normal operation.
3. If the fault is not caused by the foregoing reasons and still exists, please
contact Sungrow Service.

1. Reduce the load Power at the off-grid port or cut off some loads.
2. If the fault is not caused by the foregoing reasons and still exists, please
contact Sungrow Service.

1. Check if the meter is wrongly connected.

2. Check if the input and output wiring direction of the meter is reversed.
3. If the existing system is enabled, please check if the rated power setting of
the existing inverter is correct.

1. Check whether the communication cable and cable connection terminal are
abnormal, and correct them if so.
2. Reconnect the energy meter communication cable.
3. If the fault is not caused by the foregoing reasons and still exists, please
contact Sungrow Service.
1. Check whether the output port is connected to the real grid, and disconnect
it from the grid if so.
2. If the fault is not caused by the foregoing reasons and still exists, please
contact Sungrow Service.
1. Check whether the communication cable and cable connection terminal are
abnormal, and correct them if so.
2. Reconnect the parallel communication cable.
3. If the fault is not caused by the foregoing reasons and still exists, please
contact Sungrow Service.
1. Check whether the communication cable and cable connection terminal are
abnormal, and correct them if so.
2. Reconnect the energy meter communication cable.
3. If the fault is not caused by the foregoing reasons and still exists, please
contact Sungrow Service.
1. Check and correct polarity of cable connection between the battery and the
inverter.
2. If the fault is not caused by the foregoing reasons and still exists, please
contact Sungrow Service.

1. User may ignore the battery alarm, and the battery can operate normally in
this case. Be cautious.
2. If overtemperature or low temperature actually exists, take ventilation
measures or other measures.
3. If worrying about the potential risks, please contact the corresponding
battery manufacture.

1. In case of battery voltage fault, check whether the battery real-time voltage
is abnormal. If so, please contact the battery manufacturer. If not, please
contact SUNGROW.
2. In case of battery temperature fault, take measures to improve heat
dissipation performance and lower the temperature.
3. If the fault persists, please contact Sungrow Service.
Wait for the inverter to return to normal.
Disconnect the AC and DC switches, and reconnect the AC and DC switches
15 minutes later to restart the inverter.
If the fault still exists, please contact Sungrow Service.
1. The inverter can continue running.
2. Check whether the related cable connection and terminal are abnormal,
check whether there are any foreign materials or other environmental
abnormities, and take corresponding corrective measures when necessary.
3. If the alarm occurs repeatedly, please contact Sungrow Service.
1. Check whether the polarity of the MPPT connected to the inverter is
reversed.
If so, disconnect the DC switch and correct the reversed polarity at evening
when the PV string current is below 0.5
2. If the fault persists, contact SUNGROW.
Note: fault ID 264–283 is corresponding to MPPT1–MPPT20