Word-excel-powerpoint-access-internet-information technology
International computer driving liecence
Greeting and welcoming guests and providing them with a positive first impression of the organization
Directing guests and answering their questions
Notifying other workers of visitor arrival
Maintaining security and telecommunications systems
Keeping office secure by following procedures, monitoring logbooks, and issuing visitor badges
Complying with procedures, rules, and regulations on keeping a safe and clean reception area
Documenting and communicating various actions, irregularities, and continuing needs
Contributing to the team by accomplishing tasks as needed
Answering the telephone; taking and relaying messages; providing information to callers
Providing administrative and clerical support
Preparing letters and documents
Receiving and sorting mail and packages
Scheduling appointments and maintaining appointment calendar
Coordinating meetings and organizing catering and room bookings
Managing digital and hard-copy filing systems
Welcoming clerical professional with 5 years of experience in alriyadhtravel office setting assisting customers and teammates. Positive and
upbeat attitude while greeting and interacting with customers, answering calls, [ Task ] and [ Task ]. Accurate when entering information in
[ Software ] and keeping organised filing systems. Dedicated Customer Service professional with knowledge of service delivery and proven
multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
Drafted professional business memos, letters and marketing copy to support business objectives and growth.
Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
Operated multi-line telephone system to independently handle over [ Number ] calls each day.
Aggregated and prepared documentation and reports for office meetings, distribution and filing.
Collected [ Product or Service ] payments from clients and updated account balances.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving
concerns.
Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
Provided primary customer support to internal and external customers.
Responded to customer requests for products, services and company information.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Offered advice and assistance to customers, paying attention to special needs or wants.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Provided information regarding charge accounts and loyalty programs.
Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate
solutions.
Communicated with vendors regarding backorder availability, future inventory and special orders.
Recommended products to customers, thoroughly explaining details.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Scheduling
Data entry
Transcription
MS Office
Multi-line telephone systems
Travel planning
Customer relations
Mail handling
Document control
Creative problem solving
Multi-line phone talent
Good listening skills
