#403, Raheja Teacher’s Society +91 – 7838250050
Gurgaon,
Haryana
NISHANK JAIN
OBJECTIVE: To gain employment in an IT company which provides me sufficient
avenues for professional growth by nurturing my technical skills &
competencies, in return for my contributions to its success.
SUMMARY OF SKILLS
1 Strong desire to excel professionally and capable of working independently and in
team
2 Demonstrated decision making skills that provide timely, appropriate and ethical
resolution to problems.
3 Sound communication and inter-personal skills with tendencies toward aligned
action and conflict resolution.
4 Demonstrated problem analysis/ resolution skills, ability to troubleshoot, solve
problems quickly & completely.
IT SKILLS
Operating System Windows XP, Windows 7, AIX
Major Lotus Domino 6.5, 7.0 and 8.1, 8.5 (R6, R7 & R8)
Others Networking, Wi-Fi, VPN, MS Office, Domino Designer(Basic), GSX
EDUCATION & PROFESSIONAL DEVELOPMENT
BACHELOR OF TECHNOLOGY (Computer Science & Engineering)
IIMT Engineering College, Meerut, Uttar Pradesh Technical University (2006)
Aggregate: 67.6%
JOB PROFILE
Total of 4.5 Years of professional experience with increasing responsibilities and
successful record of achievements
PL Engineering, Gurgaon as Senior Engineer-Mail Infrastructure (lotus
Domino) since Oct'2010-Till Date
Configurations of Iron Port, Domino mail servers, SMTP Servers. Defining and
reviewing of mail policies, planning and up gradation of mail servers,
configuring and troubleshooting IMAP/Blackberry devices to lotus domino
servers, firewall settings etc.
Achievement: Successfully migrated the Domino servers to the new
infrastructure with minimum downtime, planned and implemented at
architecture level.
HSBC (HDPI Kolkata) as Lotus Notes Administrator since July'2008-
Oct’2010
• Creating and registering new users, giving proper ACL to the users for different
databases, handling the user movement in the hierarchy as well as other
changes like changing of the names, Recertifying users, Compacting Databases
at server end, working on live server console, ID file management
• Responsible for administering and troubleshooting problems arising in server,
sametime, Blackberry Server, database replication, mail routing, messaging,
policies, calendar etc.
• Database deployments, design changes, server tasks, replication, security
mechanisms like ACL, ECL and checking logs on SMTP servers.
• Routine server maintenance for minimizing server load and insuring close to
100% availability.
• Server Monitoring using GSX Monitoring tool for Domino
• Adding domino servers to GSX
• Creating agents for different tasks done
• Creating server performance reports and optimizing them on a regular basis.
• Analyzing log files, server health checks
• Regular Legato Server check
• Working in a global environment and able to handle complex tasks and issues
• Coordinating with offshore business partners to understand their needs and
cascade the requirements to the team on a regular basis
Achievements @ HDPI
• Gave the Lotus Notes Training on 6.5 and Lotus Notes 8 to several teams in HDPI,
which resulted in a sharp steep in number of incidents transferred at the
helpdesk level, and they troubleshoot/diagnose a number of problems at the first
level only.
• Won the Best team-member award from HDPI, Kolkata in 2008
• Got the award for getting fabulous Business Partner Appreciation in March 2009
• Got the ACE Accomplisher award for outstanding performance in April 2010
IBM India Private Ltd. Bangalore as Sr. IT Analyst, from May’2007-
July'2008
• Provide higher level support on Lotus Notes 7.0, 8.0
• Working on Tivoli for mainframes reports
• Complex issues which are escalated to 2nd level for Notes client.
• Creating operation reports.
VCustomer, New Delhi as Technical Support Engineer (TSE) from
Sept’2006–May’2007
Provide technical support for NETGEAR wired and wireless routers, switches, hubs,
adapters, VoIP, Storage devices etc.
CERTIFICATION & LEARNING
Lotus Domino 8 Admin Course Completed through IBM with TLCC Certification
Lotus Domino Designer 8 Course Completed through IBM with TLCC
Certification
ITIL Foundation course completed through IBM
Wireless LAN Technologies – Successfully completed
Six Sigma White Belt Certification – Successfully Completed
References:
• Yogita Taneja, Engineer Operations Tools Erricson India, Gurgaon –
[email protected]
• Ritesh Rana, Sr. Domino Administrator, HSBC Kolkata – [email protected]
PLACE: Gurgaon NISHANK JAIN
