HP mt41 Mobile Thin Client

Maintenance and Service Guide

© Copyright 2013 Hewlett-Packard
Development Company, L.P.

AMD, the AMD Arrow logo, and

combinations thereof, are trademarks of
Advanced Micro Devices, Inc. Bluetooth is
a trademark owned by its proprietor and
used by Hewlett-Packard Company under
license. Microsoft and Windows are U.S.
registered trademarks of the Microsoft
group of companies. SD Logo is a
trademark of its proprietor.

The information contained herein is subject

to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.

Product notice

This guide describes features that are

common to most models. Some features
may not be available on your computer.

Software terms

By installing, copying, downloading, or

otherwise using any software product
preinstalled on this computer, you agree to
be bound by the terms of the HP End User
License Agreement (EULA). If you do not
accept these license terms, your sole
remedy is to return the entire unused
product (hardware and software) within 14
days for a refund subject to the refund
policy of your place of purchase.

For any further information or to request a

full refund of the computer, please contact
your local point of sale (the seller).

First Edition: November 2013

Document Part number: 730503-001

Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be
accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures
for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and
replacement procedures for Authorized Service Provider only parts," can damage the computer or
void your warranty.

iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on
a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer
and the AC adapter comply with the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment (IEC 60950).

v
vi Safety warning notice
Table of contents

1 Product description ........................................................................................................................................ 1

2 External component identification ................................................................................................................ 4

Top ....................................................................................................................................................... 4
TouchPad ............................................................................................................................ 4
Lights ................................................................................................................................... 5
Buttons and speakers .......................................................................................................... 6
Keys ..................................................................................................................................... 7
Front ..................................................................................................................................................... 8
Right ..................................................................................................................................................... 9
Left ..................................................................................................................................................... 10
Display ................................................................................................................................................ 11
Bottom ................................................................................................................................................ 12
Labels ................................................................................................................................................. 13

3 Illustrated parts catalog ............................................................................................................................... 15

Computer major components ............................................................................................................. 15
Display assembly subcomponents ..................................................................................................... 20
Mass storage devices ......................................................................................................................... 21
Miscellaneous parts ............................................................................................................................ 21
Sequential part number listing ............................................................................................................ 23

4 Removal and replacement procedures preliminary requirements ........................................................... 26

Tools required .................................................................................................................................... 26
Service considerations ....................................................................................................................... 26
Plastic parts ....................................................................................................................... 26
Cables and connectors ...................................................................................................... 27
Drive handling .................................................................................................................... 27
Grounding guidelines ......................................................................................................................... 27
Electrostatic discharge damage ......................................................................................... 27
Packaging and transporting guidelines ............................................................. 29
Workstation guidelines ..................................................................... 29

5 Removal and replacement procedures for Customer Self-Repair parts ................................................. 31

Component replacement procedures ................................................................................................. 31
Battery ............................................................................................................................... 32

vii
 Service door ....................................................................................................................... 33
Hard drive .......................................................................................................................... 34
Optical drive ....................................................................................................................... 36
WWAN module .................................................................................................................. 38
WLAN module .................................................................................................................... 40
Memory module ................................................................................................................. 42
Fan ..................................................................................................................................... 44
Keyboard ........................................................................................................................... 45

6 Removal and replacement procedures for Authorized Service Provider parts ...................................... 48
Component replacement procedures ................................................................................................. 48
Display panel ..................................................................................................................... 49
Heat sink assembly ............................................................................................................ 51
Processor ........................................................................................................................... 53
Base enclosure .................................................................................................................. 55
Display assembly ............................................................................................................... 58
USB board ......................................................................................................................... 64
Speakers ............................................................................................................................ 65
Power connector cable ...................................................................................................... 66
Power button board ........................................................................................................... 68
System board ..................................................................................................................... 69
RTC battery ....................................................................................................................... 73
Function button board ........................................................................................................ 75
Smart card reader .............................................................................................................. 77
TouchPad button board ..................................................................................................... 79

7 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ...................................... 81

Using Computer Setup ....................................................................................................................... 81
Starting Computer Setup ................................................................................................... 81
Navigating and selecting in Computer Setup ..................................................................... 81
Restoring factory settings in Computer Setup ................................................................... 82
Updating the BIOS ............................................................................................................. 83
Determining the BIOS version ........................................................................... 83
Downloading a BIOS update ............................................................................. 83
Using MultiBoot .................................................................................................................................. 84
About the boot device order ............................................................................................... 84
Choosing MultiBoot preferences ........................................................................................ 84
Setting a new boot order in Computer Setup .................................................... 85
Dynamically choosing a boot device using the f9 prompt ................................. 85
Setting a MultiBoot Express prompt .................................................................. 85
Entering MultiBoot Express preferences ........................................................... 86

viii
 Using HP PC Hardware Diagnostics (UEFI) (select models only) ..................................................... 86
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................... 86

8 Specifications ................................................................................................................................................ 88
Computer specifications ..................................................................................................................... 88

9 Statement of Volatility .................................................................................................................................. 89

Non-volatile memory usage ................................................................................................................ 90
Questions and answers ...................................................................................................................... 92

10 Power cord set requirements .................................................................................................................... 93

Requirements for all countries ............................................................................................................ 93
Requirements for specific countries and regions ............................................................................... 94

11 Recycling ..................................................................................................................................................... 96

Index ................................................................................................................................................................... 97

ix
x
1 Product description

Category Description

Product Name HP mt41 Mobile Thin Client

Processors ● AMD A4-5150M with Radeon HD 8350G Graphics (dual-core; 3.3 GHz/2.7 GHz;
35 W; 1 MB L2 cache)

● AMD A4-4300M with Radeon HD 7420G Graphics (dual-core; 3.0 GHz/2.5 GHz;
35 W; 1 MB L2 cache)

Chipset AMD A76M FCH

Graphics AMD integrated UMA graphics

Support dual-display ports through an optional docking device

Panel ● 14.0 in (35.56 cm), high definition (HD), AntiGlare (AG), SVA, 45% color gamut,
1366×768 resolution, 200 cd/m2 (nits), with camera, not available with WWAN
capability

● 14.0 in (35.56 cm), HD, AG, SVA, 45% color gamut, 1366×768 resolution, 200
cd/m2 (nits), without camera, not available with WWAN capability

● 14.0 in (35.56 cm), HD, AG, SVA, 45% color gamut, 1366×768 resolution, 200
cd/m2 (nits), with WWAN, with camera

● 14.0 in (35.56 cm), HD, AG, SVA, 45% color gamut, 1366×768 resolution, 200
cd/m2 (nits), with WWAN, without camera

All panels have LED backlight

Memory Two customer-accessible/upgradable memory module slots

Support for DDR3L 1600 MHz PC3L-12800 dual channel memory

Support for up to 8192 MB of system RAM in the following configurations:

● 8192 MB total system memory (4096 MB×2)

● 4096 MB total system memory (4096 MB×1)

Hard drive Support for 6.35 cm (2.5 in) 16 GB SATA solid-state drive (SSD)

Upgrade drive Support for DVD-ROM drive 9.5 mm (.37 in)

Support for no drive option (weight saver)

Audio and video Stereo speakers (2)

Dual array microphone (for computer models with a webcam)

HD Audio with DTS Studio sound

Mono microphone (for computer models without a webcam)

Integrated 720p webcam (fixed [no tilt], activity LED), select models

Support for no webcam option

Ethernet Realtek RTL8151GH-CG 10/100/1000 Ethernet

Sleep states S3/S5 wake on LAN

1
 Category Description

Wireless Integrated wireless local area network (WLAN) options by way of wireless module

Two WLAN antennas built into display assembly

Support for the following WLAN formats:

● Atheros 802.11 b/g/n 1×1 + Bluetooth 4.0 Combo Adapter

● Broadcom 802.11 a/b/g/n 2×2 + Bluetooth 4.0 Combo Adapter

Integrated wireless wide area network (WWAN) options by way of wireless module
(select models only)

Two WWAN antennas (world-wide 5 band) built into display assembly

Security provided by subscriber identity module (SIM), slot located in battery bay

Support for the following WWAN formats:

● HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module

● HP lt4112 LTE/HSPA+ Mobile Broadband Module

Support for no WWAN option

External media cards HP 2-in-1 multiformat Digital Media Reader Slot. Reads data from and writes data to
digital memory cards such as Secure Digital (SD).

Ports ● AC adapter, HP Smart

● Audio-in (mono microphone)/audio-out (stereo headphone) combo jack

● DisplayPort 1.2

● Docking

● RJ-45 (Ethernet)

● USB 2.0* (3)

● USB 2.0* charging (1)

● VGA (Dsub 15 pin) supporting: 1920×1200 external resolution @ 75 Hz, hot plug
and unplug and autodetection for correct output to wide-aspect versus standard
aspect video

* These ports support USB 2.0 by default. For details about activating the USB 3.0
port functionality, see the User Guide.

Keyboard/pointing devices Full-size chiclet keyboard

Spill resistant with drain

TouchPad requirements:

● On/off button

● Support for 2-way scroll

● Taps enabled by default

● Gestures enabled by default:

◦ 2-finger scrolling

◦ 2-finger zoom (pinch)

Power requirements Support for 65 W, HP Smart Adapter

2 Chapter 1 Product description

Category Description

Support for the following batteries

● 9 cell, 100 Whr, 3.0 Ahr, Li-ion battery

● 6 cell, 55 Whr, 2.55 Ahr, Li-ion battery

Security Supports security lock

Trusted platform module (TPM) 1.2 (Infineon; soldered down)

Preboot Authentication (Password, smart card)

Integrated smart card reader

Operating system Preinstalled:

● Windows Embedded Standard 7, 32 bit

Serviceability End user replaceable parts:

● AC adapter

● Battery (system)

● Fan

● Keyboard

● Memory modules (expansion and primary)

● Optical drive

● SSD

● WLAN module

● WWAN module

3
 2 External component identification

Top
TouchPad

Component Description

(1) TouchPad on/off button Turns the TouchPad on and off.

(2) TouchPad zone Moves the pointer and selects or activates items on the
screen.

(3) Left TouchPad button Functions like the left button on an external mouse.

(4) Right TouchPad button Functions like the right button on an external mouse.

4 Chapter 2 External component identification

Lights

Component Description

(1) Power light ● On: The computer is on.

● Blinking: The computer is in the Sleep state.

● Off: The computer is off.

(2) Caps lock light On: Caps lock is on.

(3) TouchPad light ● Amber: The TouchPad is off.

● Off: The TouchPad is on.

(4) Microphone mute light ● Amber: The microphone is muted.

● Off: The microphone is on.

(5) Num lock light On: Num lock is on.

(6) Wireless light ● White: An integrated wireless device, such as a

wireless local area network (WLAN) device is on.

● Amber: All wireless devices are off.

(7) Mute light ● Amber: Computer sound is off.

● Off: Computer sound is on.

Top 5
 Buttons and speakers

Component Description

(1) Power button ● When the computer is off, press the button to turn on
the computer.

● When the computer is on, press the button briefly to

initiate Sleep.

● When the computer is in the Sleep state, press the

button briefly to exit Sleep.

CAUTION: Pressing and holding down the power button

will result in the loss of unsaved information.

If the computer has stopped responding and Windows®

shutdown procedures are ineffective, press and hold the
power button for at least 5 seconds to turn off the computer.

To learn more about your power settings: Select Start >

Control Panel > System and Security > Power Options.

(2) Speakers (2) Produce sound.

(3) Wireless button Turns the wireless feature on or off but does not establish a
wireless connection.

(4) Volume mute button Mutes and restores speaker sound.

6 Chapter 2 External component identification

Keys

Component Description

(1) esc key Displays system information when pressed in combination

with the fn key.

(2) fn key Executes frequently used system functions when pressed in

combination with a function key, the num lk key, or the esc
key.

(3) Windows key Displays the Windows Start menu.

(4) Function keys Execute frequently used system functions when pressed in
combination with the fn key.

(5) Windows applications key Displays a shortcut menu for items beneath the cursor.

(6) Embedded numeric keypad When the keypad is turned on, it can be used like an
external numeric keypad.

Each key on the keypad performs the function indicated by

the icon in the upper-right corner of the key.

(7) num lk key Turns the embedded numeric keypad on and off when
pressed in combination with the fn key.

Top 7
 Front

Component Description

(1) Wireless light ● White: An integrated wireless device, such as a

wireless local area network (WLAN) device is on.

● Amber: All wireless devices are off.

(2) Power light ● On: The computer is on.

● Blinking: The computer is in the Sleep state.

● Off: The computer is off.

(3) AC adapter/Battery light ● White: The computer is connected to external

power and the battery is charged from 90 to 99
percent.

● Amber: The computer is connected to external

power and the battery is charged from 0 to 90
percent.

● Blinking amber: A battery that is the only

available power source has reached a low
battery level. When the battery reaches a critical
battery level, the battery light begins blinking
rapidly.

● Off: The battery is fully charged.

(4) Drive light ● Blinking white: The hard drive or optical disk
drive is being accessed.

8 Chapter 2 External component identification

Right

Component Description

(1) Audio-out (headphone)/Audio-in Produces sound when connected to optional powered

(microphone) jack stereo speakers, headphones, earbuds, a headset, or
television audio. Also connects an optional headset
microphone. This jack does not support optional
microphone-only devices.

WARNING! To reduce the risk of personal injury, adjust

the volume before putting on headphones, earbuds, or a
headset. For additional safety information, see the
Regulatory, Safety and Environmental Notices. To access
the user guides, select Start > Hewlett-Packard > HP
Documentation.
NOTE: When a device is connected to the jack, the
computer speakers are disabled.

NOTE: Be sure that the device cable has a 4-conductor

connector that supports both audio-out (headphone) and
audio-in (microphone).

(2) USB ports (2) Connect optional USB devices and provide enhanced USB
power performance.

NOTE: These ports support USB 2.0 by default. For

details about activating the USB 3.0 port functionality, see
the User Guide.

(3) Dual mode DisplayPort Connects an optional digital display device, such as a high-
performance monitor or projector.

(4) External monitor port Connects an external VGA monitor or projector.

(5) Vents (2) Enable airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.

(6) Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a

deterrent, but it may not prevent the computer from being
mishandled or stolen.

Right 9
 Left

Component Description

(1) Power connector Connects an AC adapter.

(2) RJ-45 (network) jack Connects a network cable.

RJ-45 (network) lights (2) ● Amber (left): The network is showing activity.

● Green (right): The network is connected.

(3) USB charging port Connects an optional USB device. The USB charging port
can also charge select models of cell phones and MP3
players, even when the computer is off.

NOTE: These ports support USB 2.0 by default. For

details about activating the USB 3.0 port functionality, see
the User Guide.

(4) Memory card reader Reads data from and writes data to memory cards such as
Secure Digital (SD).

(5) USB port Connects optional USB devices and provide enhanced
USB power performance.

NOTE: These ports support USB 2.0 by default. For

details about activating the USB 3.0 port functionality, see
the User Guide.

(6) Upgrade bay (optical drive shown) The upgrade bay can hold an optical drive that reads and
writes (select models only) to an optical disc. It can also
hold a weight saver option.

(7) Optical drive light (select models only) ● Green: The optical drive is being accessed.

● Off: The optical drive is idle.

(8) Optical drive eject button (select models Releases the optical drive disc tray.
only)

(9) Smart card slot Supports optional smart cards.

10 Chapter 2 External component identification

Display

Component Description

(1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless
local area networks (WLAN).

(2) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless
wide area networks (WWAN).

(3) Internal microphones (2) Record sound.

(4) Webcam light (select models only) On: The webcam is in use.

(5) Webcam (select models only) Records video and captures still photographs.

(6) Internal display switch Turns off the display if the display is closed while the power is
on.

NOTE: The display switch is not visible on the outside of the

computer.

*The antennas are not visible on the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety and
Environmental Notices that applies to your country or region. To access the user guides, select Start > Hewlett-Packard >
HP Documentation.

Display 11
 Bottom

Component Description

(1) Service door Provides access to the hard drive bay, the WLAN
module slot, the WWAN module slot, and the memory
module slots.

CAUTION: To prevent an unresponsive system,

replace the wireless module only with a wireless
module authorized for use in the computer by the
governmental agency that regulates wireless devices
in your country or region. If you replace the module
and then receive a warning message, remove the
module to restore computer functionality, and then
contact support.

(2) Battery release latch open position Releases the battery.

(3) Battery release latch locked position Holds the battery.

(4) Docking connector Connects an optional docking device.

(5) Service door release latch locked Holds the service door.
position

12 Chapter 2 External component identification

 Component Description

(6) Optional security screw Locks the service door release latch in place.

(7) Service door release latch open position Releases the service door on the computer.

(8) Battery bay Holds the battery.

(9) Vents (4) Enable airflow to cool internal components.

NOTE: The computer fan starts up automatically to

cool internal components and prevent overheating. It
is normal for the internal fan to cycle on and off during
routine operation.

Labels
The labels affixed to the computer provide information you may need when you troubleshoot system
problems or order parts for the computer:
IMPORTANT: All labels described in this section will be located in one of 3 places depending on
your computer model: Affixed to the bottom of the computer, located in the battery bay, or under the
service door.
● Service label—Provides important information to identify your computer. When contacting
support, you will probably be asked for the serial number, and possibly for the product number or
the model number. Locate these numbers before you contact support.
NOTE: Your service labels will resemble one of the examples shown below. Refer to the
illustration that most closely matches the service label on your computer.

Component

(1) Product name

(2) Serial number

(3) Product number

(4) Warranty period

(5) Model number (select models only)

Labels 13
 Component

(1) Warranty period

(2) Model number (select models only)

(3) Serial number

(4) Product number

● Regulatory label(s)—Provide(s) regulatory information about the computer.

● Wireless certification label(s)—Provide(s) information about optional wireless devices and the
approval markings of some of the countries or regions in which the devices have been approved
for use.

14 Chapter 2 External component identification

3 Illustrated parts catalog

Computer major components

NOTE: Details about your computer, including model, serial number, product key, and length of
warranty, are on the service tag at the bottom of your computer. See Labels on page 13 for details.

Computer major components 15

 Item Component Spare part number

(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly
spare part information, see Display assembly subcomponents on page 20.

14.0 in (35.56 cm), HD display assembly equipped with a webcam

16 Chapter 3 Illustrated parts catalog

Item Component Spare part number

14.0 in (35.56 cm), HD display assembly not equipped with a webcam

(2) Keyboard (includes keyboard cable):

For use in Belgium 738687-A41

For use in Brazil 738687-201

For use in Bulgaria 738687-261

For use in Canada 738687-DB1

For use in the Czech Republic and Slovakia 738687-FL1

For use in Denmark 738687-081

For use in France 738687-051

For use in Germany 738687-041

For use in Greece 738687-151

For use in Hungary 738687-211

For use in Iceland 738687-DD1

For use in India 738687-D61

For use in Israel 738687-BB1

For use in Italy 738687-061

For use in Japan 738687-291

For use in Latin America 738687-161

For use in the Netherlands 738687-B31

For use in Northwest Africa 738687-FP1

For use in Norway 738687-091

For use in Portugal 738687-131

For use in Romania 738687-271

For use in Russia 738687-251

For use in Saudi Arabia 738687-171

For use in Slovenia 738687-BA1

For use in South Korea 738687-AD1

For use in Spain 738687-071

For use in Sweden and Finland 738687-B71

For use in Switzerland 738687-BG1

For use in Taiwan 738687-AB1

For use in Thailand 738687-281

For use in Turkey 738687-141

For use in the United Kingdom and Singapore 738687-031

Computer major components 17

 Item Component Spare part number

For use in the United States 738687-001

(3) Keyboard bumper (included with TouchPad button board, spare part number
738407-001)

(4) Power connector cable 738683-001

(5) Top cover 738405-001

(6) TouchPad button board, 2 button with bracket (includes keyboard bumper) 738407-001

(7) Smart card reader (include cable, shield, and tape) 738398-001

(8) Function button board (includes cable) 738401-001

(9) Smart card reader shield (included with smart card reader spare part number
738398-001)

(10) Speaker Kit (includes left and right speakers and tape) 738404-001

(11) Processor (includes replacement thermal material):

AMD A4-5150M with Radeon HD 8350G Graphics (dual-core; 3.3 GHz/2.7 GHz; 35 713549-001
W; 1 MB L2 cache)

AMD A4-4300M with Radeon HD 7420G Graphics (dual-core; 3.0 GHz/2.5 GHz; 35 685990-001
W; 1 MB L2 cache)

(12) USB board 738400-001

(13) System board (includes replacement thermal material):

For use only on computer models equipped with a WWAN 746017-001

For use only on computer models not equipped with a WWAN 746018-001

(14) Power button board (included cable) 738399-001

(15) Memory modules (PC3L, 12800, 1600 MHz):

4 GB 691740-001

(16) Fan 738685-001

(17) Optical drive (includes bezel, bracket, and screw):

DVD-ROM drive 744821-001

Optical drive weight saver, not shown (included with Plastics Kit, spare part number
738402-001

(18) Heat sink assembly (included replacement thermal material) 738686-001

(19) Base enclosure 738681-001

(20) Battery:

9 cell, 100 Whr, 3.0 Ahr, Li-ion battery 718757-001

6 cell, 55 Whr, 2.55 Ahr, Li-ion battery 718755-001

(21) WLAN module:

Atheros 802.11 b/g/n 1×1 + Bluetooth 4.0 Combo Adapter 690019-001

Broadcom 802.11 a/b/g/n 2×2 + Bluetooth 4.0 Combo Adapter 730668-001

18 Chapter 3 Illustrated parts catalog

Item Component Spare part number

(22) WWAN module:

HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module 704030-001

HP lt4112 LTE/HSPA+ Mobile Broadband Module 704031-001

(23) RTC battery (includes cable and double-sided adhesive) 651948-001

(24) Solid-state drive (SSD), 16 GB SATA (includes hard drive bracket, cable, and 750751-001
screws)

(25) Service door 738682-001

Service door, RCTO 748357-001

Computer major components 19

 Display assembly subcomponents

Item Component Spare part number

(1) Display bezel 738712-001

(2) Microphone module

Webcam/microphone module 738409-001

Microphone only module 738397-001

(3) Display panel, 14 in (35.56 cm), WLED, HD, AG, SVA, flat display panel 747751-001

(4) Left and right display hinges (included in Display Hinge Kit) 738396-001

(5) Display panel cable (includes webcam/microphone module cable and tape) 738684-001

(6) Display back cover (includes WLAN and WWAN antenna cables and gaskets) 738680-001

20 Chapter 3 Illustrated parts catalog

Mass storage devices

Item Component Spare part number

(1) SSD bracket (included with SSD)

(2) 16 GB SATA SSD 750751-001

(3) Optical drive:

DVD-ROM drive (includes bezel, bracket, and screws) 744821-001

Optical drive weight saver, not shown (included with Plastics Kit, spare part number
738402-001)

Miscellaneous parts
Component Spare part number

AC adapter:

65 W HP Smart adapter (PFC, 3-wire, 4.5 mm), select models only 693710-001

65 W HP Smart adapter (NPFC, 3-wire, 4.5 mm) 693711-001

Power cord (3-pin, black, 1.83 m):

For use in Argentina 490371-D01

For use in Australia 490371-011

For use in Denmark 490371-081

For use in Europe 490371-021

Mass storage devices 21

 Component Spare part number

For use in India 490371-D61

For use in Israel 490371-BB1

For use in Italy 490371-061

For use in Japan 490371-291

For use in North America 490371-001

For use in the People's Republic of China 490371-AA1

For use in South Africa 490371-AR1

For use in South Korea 490371-AD1

For use in Switzerland 490371-111

For use in Taiwan 490371-AB1

For use in Thailand 490371-201

For use in the United Kingdom and Singapore 490371-031

Expansion base 688169-001

Plastics Kit, includes WLAN bracket and optical drive weight saver 738402-001

Rubber Kit 738403-001

Screw Kit 738689-001

22 Chapter 3 Illustrated parts catalog

Sequential part number listing
CSR flag designations:
A = Mandatory
B = Optional
C = Service technician recommended
N = Non-user replaceable

Spare part CSR Description

number flag

490371-001 A Power cord for use in North America (3-pin, black, 1.83 m)

490371-011 A Power cord for use in Australia (3-pin, black, 1.83 m)

490371-021 A Power cord for use in Europe (3-pin, black, 1.83 m)

490371-031 A Power cord for use in the United Kingdom and Singapore (3-pin, black, 1.83 m)

490371-061 A Power cord for use in Italy (3-pin, black, 1.83 m)

490371-081 A Power cord for use in Denmark (3-pin, black, 1.83 m)

490371-111 A Power cord for use in Switzerland (3-pin, black, 1.83 m)

490371-201 A Power cord for use in Thailand (3-pin, black, 1.83 m)

490371-291 A Power cord for use in Japan (3-pin, black, 1.83 m)

490371-AA1 A Power cord for use in the People's Republic of China (3-pin, black, 1.83 m)

490371-AB1 A Power cord for use in Taiwan (3-pin, black, 1.83 m)

490371-AD1 A Power cord for use in South Korea (3-pin, black, 1.83 m)

490371-AR1 A Power cord for use in South Africa (3-pin, black, 1.83 m)

490371-BB1 A Power cord for use in Israel (3-pin, black, 1.83 m)

490371-D01 A Power cord for use in Argentina (3-pin, black, 1.83 m)

490371-D61 A Power cord for use in India (3-pin, black, 1.83 m)

651948-001 N RTC battery (includes cable and double-sided adhesive)

685990-001 N AMD A4-4300M with Radeon HD 7420G Graphics (dual-core; 3.0 GHz/2.5 GHz; 35 W; 1 MB
L2 cache, includes replacement thermal material)

688169-001 A Expansion base

690019-001 A Atheros 802.11 b/g/n 1×1 + Bluetooth 4.0 Combo Adapter

691740-001 A 4 GB memory module (PC3L, 12800, 1600 MHz)

693710-001 A 65 W HP Smart adapter (PFC, 3 wire, 4.5 mm), select models only

693711-001 A 65 W HP Smart adapter (nPFC, 3 wire, 4.5 mm)

704030-001 A HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module

704031-001 A HP lt4112 LTE/HSPA+ Mobile Broadband Module

713549-001 N AMD A4-5150M with Radeon HD 8350G Graphics (dual-core; 3.3 GHz/2.7 GHz; 35 W; 1 MB
L2 cache, includes replacement thermal material)

Sequential part number listing 23

 Spare part CSR Description
number flag

718755-001 A 6 cell, 55 Whr, 2.55 Ahr, Li-ion battery

718757-001 A 9 cell, 100 Whr, 3.0 Ahr, Li-ion battery

730668-001 A Broadcom 802.11 a/b/g/n 2×2 + Bluetooth 4.0 Combo Adapter

738396-001 C Display Hinge Kit (includes left and right hinges)

738397-001 C Microphone module

738398-001 C Smart card reader (includes cable, shield, and tape)

738399-001 C Power button board (includes cable)

738400-001 C USB board

738401-001 C Function button board (includes cable)

738402-001 A Plastics Kit (includes optical drive weight saver and WLAN bracket)

738403-001 A Rubber Kit

738404-001 C Speaker Kit (includes left and right speakers and tape)

738405-001 C Top cover

738407-001 C TouchPad button board, 2 button with bracket (includes keyboard bumper)

738409-001 N Webcam/microphone module

738680-001 C Display back cover (includes WWAN and WLAN antennas)

738681-001 N Base enclosure

738682-001 A Service door

738683-001 C Power connector cable

738684-001 C Display panel cable (includes webcam/microphone module cable and tape)

738685-001 A Fan

738686-001 C Heat sink assembly (includes replacement thermal material)

738687-001 A Keyboard for use in the United States (includes keyboard cable)

738687-031 A Keyboard for use in the United Kingdom and Singapore (includes keyboard cable)

738687-041 A Keyboard for use in Germany (includes keyboard cable)

738687-051 A Keyboard for use in France (includes keyboard cable)

738687-061 A Keyboard for use in Italy (includes keyboard cable)

738687-071 A Keyboard for use in Spain (includes keyboard cable)

738687-081 A Keyboard for use in Denmark (includes keyboard cable)

738687-091 A Keyboard for use in Norway (includes keyboard cable)

738687-131 A Keyboard for use in Portugal (includes keyboard cable)

738687-141 A Keyboard for use in Turkey (includes keyboard cable)

738687-151 A Keyboard for use in Greece (includes keyboard cable)

738687-161 A Keyboard for use in Latin America (includes keyboard cable)

24 Chapter 3 Illustrated parts catalog

Spare part CSR Description
number flag

738687-171 A Keyboard for use in Saudi Arabia (includes keyboard cable)

738687-201 A Keyboard for use in Brazil (includes keyboard cable)

738687-211 A Keyboard for use in Hungary (includes keyboard cable)

738687-251 A Keyboard for use in Russia (includes keyboard cable)

738687-261 A Keyboard for use in Bulgaria (includes keyboard cable)

738687-271 A Keyboard for use in Romania (includes keyboard cable)

738687-281 A Keyboard for use in Thailand (includes keyboard cable)

738687-291 A Keyboard for use in Japan (includes keyboard cable)

738687-A41 A Keyboard for use in Belgium (includes keyboard cable)

738687-AB1 A Keyboard for use in Taiwan (includes keyboard cable)

738687-AD1 A Keyboard for use in South Korea (includes keyboard cable)

738687-B31 A Keyboard for use in the Netherlands (includes keyboard cable)

738687-B71 A Keyboard for use in Sweden and Finland (includes keyboard cable)

738687-BA1 A Keyboard for use in Slovenia (includes keyboard cable)

738687-BB1 A Keyboard for use in Israel (includes keyboard cable)

738687-BG1 A Keyboard for use in Switzerland (includes keyboard cable)

738687-D61 A Keyboard for use in India (includes keyboard cable)

738687-DB1 A Keyboard for use in Canada (includes keyboard cable)

738687-DD1 A Keyboard for use in Iceland (includes keyboard cable)

738687-FL1 A Keyboard for use in the Czech Republic and Slovakia (includes keyboard cable)

738687-FP1 A Keyboard for use in Northwest Africa (includes keyboard cable)

738689-001 N Screw Kit

738712-001 C Display bezel

744821-001 A DVD-ROM drive

746017-001 N System board for use only on computer models equipped with a WWAN (includes replacement
thermal material)

746018-001 N System board for use only on computer models not equipped with a WWAN (includes
replacement thermal material)

747751-001 C 14 in (35.56 cm), WLED, HD, AG, SVA, flat display panel

748357-001 A Service door, RCTO

750751-001 A 16 GB, SATA SSD (includes hard drive bracket, cable, and screws)

Sequential part number listing 25

 4 Removal and replacement procedures
preliminary requirements

Tools required
You will need the following tools to complete the removal and replacement procedures:
● Flat-bladed screw driver
● Magnetic screw driver
● Phillips P0 and P1 screw drivers

Service considerations
The following sections include some of the considerations that you must keep in mind during
disassembly and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all
accompanying screws) away from the work area to prevent damage.

Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts.
Use care when handling the plastic parts. Apply pressure only at the points designated in the
maintenance instructions.

26 Chapter 4 Removal and replacement procedures preliminary requirements

Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations
during the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to
unseat or seat the cables during removal and insertion. Handle cables by the connector whenever
possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in
such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex
cables with extreme care; these cables tear easily.

Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to
the computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the
computer is off or in Hibernation, turn the computer on, and then shut it down through the
operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive,
avoid touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and
be sure that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors
or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”

Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
determine the degree of sensitivity. Networks built into many integrated circuits provide some
protection, but in many cases, ESD contains enough power to alter device parameters or melt
silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a
normal cycle. Or the device may function normally for a while, then degrade in the internal layers,
reducing its life expectancy.

Grounding guidelines 27
 CAUTION: To prevent damage to the computer when you are removing or installing internal
components, observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines
described in this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated by
different activities.
CAUTION: A product can be degraded by as little as 700 V.

Typical electrostatic voltage levels

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl floor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

28 Chapter 4 Removal and replacement procedures preliminary requirements

Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
● Protect ESD-sensitive parts and assemblies with conductive or approved containers or
packaging.
● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
● Place items on a grounded surface before removing items from their containers.
● Always be properly grounded when touching a component or assembly.
● Store reusable ESD-sensitive parts from assemblies in protective packaging or
nonconductive foam.
● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that
mechanized equipment used for moving materials is wired to ground and that proper materials
are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate
electric charges.

Workstation guidelines

Follow these grounding workstation guidelines:

● Cover the workstation with approved static-shielding material.
● Use a wrist strap connected to a properly grounded work surface and use properly grounded
tools and equipment.
● Use conductive field service tools, such as cutters, screw drivers, and vacuums.
● When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe
materials.
● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle
these items only at static-free workstations.
● Avoid contact with pins, leads, or circuitry.
● Turn off power and input signals before inserting or removing connectors or test equipment.

Grounding guidelines 29
 Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible
straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper
ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug
connectors, use alligator clips to connect a wrist strap.
● When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps)
can be used at standing workstations and are compatible with most types of shoes or boots. On
conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one
megohm resistance between the operator and ground. To be effective, the conductive must be
worn in contact with the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
● Antistatic tape
● Antistatic smocks, aprons, and sleeve protectors
● Conductive bins and other assembly or soldering aids
● Nonconductive foam
● Conductive tabletop workstations with ground cords of one megohm resistance
● Static-dissipative tables or floor mats with hard ties to the ground
● Field service kits
● Static awareness labels
● Material-handling packages
● Nonconductive plastic bags, tubes, or boxes
● Metal tote boxes
● Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and floor mats.

Material Use Voltage protection level

Antistatic plastics Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

30 Chapter 4 Removal and replacement procedures preliminary requirements

5 Removal and replacement procedures
for Customer Self-Repair parts

NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not
supported by the Customer Self-Repair program may void your warranty. Check your warranty to
determine if Customer Self-Repair is supported in your location.

Component replacement procedures

NOTE: Please read and follow the procedures described here to access and replace Customer
Self-Repair parts successfully.
NOTE: Details about your computer, including model, serial number, product key, and length of
warranty, are on the service tag at the bottom of your computer. See Labels on page 13 for details.
This chapter provides removal and replacement procedures for Customer Self-Repair parts.
There are as many as 15 screws that must be removed, replaced, and/or loosened when servicing
Customer Self-Repair parts. Make special note of each screw size and location during removal
and replacement.

Component replacement procedures 31

 Battery
Description Spare part number

9 cell, 100 Whr, 3.0 Ahr, Li-ion battery 718757-001

6 cell, 55 Whr, 2.55 Ahr, Li-ion battery 718755-001

Before removing the battery, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Remove the battery:
WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with
the computer, a replacement battery provided by HP, or a compatible battery purchased from HP.
CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can
cause loss of information. To prevent loss of information, save your work or shut down the computer
through Windows before removing the battery.
To remove the battery:
CAUTION: Removing a battery that is the sole power source for the computer can cause loss of
information. To prevent loss of information, save your work and shut down the computer through
Windows before removing the battery.
1. Turn the computer upside down on a flat surface, with the battery bay toward you.
2. Slide the battery release latch (1) to release the battery.
3. Remove the battery from the computer (2).

Reverse this procedure to install the battery.

32 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

Service door
Description Spare part number

Service door 738682-001

Service door, RCTO 748357-001

Before removing the service door, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 32).
Remove the service door:
1. Turn the computer upside down on a flat surface, with the battery bay toward you.
2. Slide the service door release latch to the left (1), and then remove the optional Phillips screw (if
the screw is being used) (2).
NOTE: If you want to use the optional screw, it is stored inside the service door.

3. Slide the release latch again (3) to release the service door.

Component replacement procedures 33

 4. Slide the service door toward the front of the computer (4), and then lift to remove the
service door (5).

Reverse this procedure to install the service door.

Hard drive
NOTE: The hard drive spare part kit includes the hard drive bracket, cable and screws.

Description Spare part number

16 GB, SATA SSD 750751-001

Before removing the hard drive, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 32).
5. Remove the service door (see Service door on page 33).

34 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

Remove the hard drive:
1. Turn the computer upside down on a flat surface, with the battery bay toward you.
2. Disconnect the hard drive cable (1).
3. Loosen the four Phillips screws (2) connecting the hard drive to the computer.
4. Using the plastic tab (3), pull and lift the hard drive, and then pull the hard drive (4) out of the
hard drive bay.

5. If it is necessary to disassemble the hard drive, perform the following steps:

a. Disconnect the hard drive cable (1) from the drive.
b. Remove the four Phillips screws (2) from the hard drive.

Component replacement procedures 35

 c. Remove the bracket (3) from the hard drive.

Reverse this procedure to install the hard drive.

Optical drive
NOTE: The optical drive spare part kit includes a bezel and bracket.

Description Spare part number

DVD-ROM drive (includes bezel bracket and screw) 744821-001

Optical drive weight saver (included with Plastics Kit, spare part number 738402-001)

Before removing the optical drive, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 32).
5. Remove the service door (see Service door on page 33).
Remove the optical drive:
1. Position the computer upside down with the left side toward you.
2. Loosen the captive screw (1) that secures the optical drive to the computer.
3. Insert a thin tool into the optical drive tab access (2) and press the tab to the left to release the
optical drive or weight saver from the computer.

36 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

4. Remove the optical drive or weight saver (3).

Reverse this procedure to install the optical drive.

Component replacement procedures 37

 WWAN module
Description Spare part number

HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module 704030-001

HP lt4112 LTE/HSPA+ Mobile Broadband Module 704031-001

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless
module authorized for use in the computer by the governmental agency that regulates wireless
devices in your country or region. If you replace the module and then receive a warning message,
remove the module to restore device functionality, and then contact technical support.
Before removing the WWAN module, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 32).
5. Remove the service door (see Service door on page 33).
Remove the WWAN module:
1. Turn the computer upside down on a flat surface, with the battery bay toward you.
2. Disconnect the WWAN antenna cables (1) from the terminals on the WWAN module.
3. Remove the Phillips screw (2) that secures the WWAN module to the system board.
NOTE: The WWAN module will not tilt up. Do not attempt to remove the WWAN module at an
angle.
4. Insert a thin, non metallic tool (3) between the WWAN module and connector to release the
WWAN module from the connector.

38 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

5. Remove the WWAN module (4) by pulling the module straight up.

NOTE: If the WWAN antenna cables are not connected to the terminals on the WWAN module,
protective sleeves should be installed on the antenna connectors, as shown in the following
illustration.

Reverse this procedure to install the WWAN module.

Component replacement procedures 39

 WLAN module
Description Spare part number

Atheros 802.11 b/g/n 1×1 + Bluetooth 4.0 Combo Adapter 690019-001

Broadcom 802.11 a/b/g/n 2×2 + Bluetooth 4.0 Combo Adapter 730668-001

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless
module authorized for use in the computer by the governmental agency that regulates wireless
devices in your country or region. If you replace the module and then receive a warning message,
remove the module to restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 32).
5. Remove the service door (see Service door on page 33).
6. If there is a WWAN module, remove the WWAN module (see WWAN module on page 38).
Remove the WLAN module:
1. Turn the computer upside down on a flat surface, with the battery bay toward you.
2. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal
labeled “1”. The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal
labeled “2”.
3. Remove the two Phillips screws (2) that secure the WLAN module to the system board,
4. If there is a WLAN bracket, remove the WLAN bracket (3). (The WLAN bracket is part of the
Plastics Kit, spare part number 738402-001.)

40 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

5. The WLAN module tilts up. Remove the WLAN module (4) by pulling the module away from the
slot at an angle.

NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module,
protective sleeves should be installed on the antenna connectors, as shown in the following
illustration.

Reverse this procedure to install the WLAN module.

Component replacement procedures 41

 Memory module
NOTE: Primary and expansion memory is installed in a stacked configuration in the bottom of the
computer. Primary memory is installed in the bottom slot.

Description Spare part number

4 GB (PC3L, 12800, 1600 MHz) 691740-001

Update BIOS before adding memory modules

Before adding new memory, make sure you update the computer to the latest BIOS.
CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may
result in various system problems.
For steps on updating BIOS, see Updating the BIOS on page 83.
Before removing a memory module, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 32).
5. Remove the service door (see Service door on page 33).
Remove the memory module:
1. Turn the computer upside down on a flat surface, with the battery bay toward you.
2. Locate the memory modules (1).

42 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

3. Spread the retaining tabs (1) on each side of the memory module slot to release the memory
module. (The memory module tilts up.)
4. Remove the memory module (2) by pulling the module away from the slot at an angle.

Reverse this procedure to install a memory module.

Component replacement procedures 43

 Fan
Description Spare part number

Fan 738685-001

Before removing the fan, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 32).
5. Remove the service door (see Service door on page 33).
Remove the fan:
1. Turn the computer upside down on a flat surface, with the battery bay toward you.
2. Disconnect the fan cable (1) from the system board.
3. Loosen the two captive Phillips screws (2) that secure the fan to the top cover.
4. Remove the fan (3).

Reverse this procedure to install the fan.

44 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

Keyboard
For use in country or region Spare part For use in country or region Spare part number
number

Keyboard (includes keyboard cable): For use in the Netherlands 738687-B31

For use in Belgium 738687-A41 For use in Northwest Africa 738687-FP1

For use in Brazil 738687-201 For use in Norway 738687-091

For use in Bulgaria 738687-261 For use in Portugal 738687-131

For use in Canada 738687-DB1 For use in Romania 738687-271

For use in the Czech Republic 738687-FL1 For use in Russia 738687-251
and Slovakia

For use in Denmark 738687-081 For use in Saudi Arabia 738687-171

For use in France 738687-051 For use in Slovenia 738687-BA1

For use in Germany 738687-041 For use in South Korea 738687-AD1

For use in Greece 738687-151 For use in Spain 738687-071

For use in Hungary 738687-211 For use in Sweden and Finland 738687-B71

For use in Iceland 738687-DD1 For use in Switzerland 738687-BG1

For use in India 738687-D61 For use in Taiwan 738687-AB1

For use in Israel 738687-BB1 For use in Thailand 738687-281

For use in Italy 738687-061 For use in Turkey 738687-141

For use in Japan 738687-291 For use in the United Kingdom 738687-031
and Singapore

For use in Latin America 738687-161 For use in the United States 738687-001

Before removing the keyboard, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 32).
5. Remove the service door (see Service door on page 33).
Remove the keyboard:
1. Turn the computer upside down on a flat surface, with the battery bay toward you.

Component replacement procedures 45

 2. Loosen the two captive screws that secure the keyboard to the computer.

3. Open the computer facing toward you.

4. Insert a thin tool (1) at the back of the keyboard to release the tabs, and then press on the back
of the keyboard until the keyboard disengages from the computer.
5. Push down on the keyboard, and then slide the keyboard (2) toward the front of the computer.
6. Lift the keyboard (3) up.

7. Swing the keyboard (1) up and forward until it rests upside down on the palm rest.

46 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

8. Release the ZIF connector (2) by lifting connector tab.
9. Disconnect the keyboard cable (3) from the system board.
10. Remove the keyboard (4).

Reverse this procedure to install the keyboard.

Component replacement procedures 47

 6 Removal and replacement procedures
for Authorized Service Provider parts

CAUTION: Components described in this chapter should only be accessed by an authorized

service provider. Accessing these parts can damage the computer or void the warranty.

Component replacement procedures

NOTE: Details about your computer, including model, serial number, product key, and length of
warranty, are on the service tag at the bottom of your computer. See Labels on page 13 for details.
This chapter provides removal and replacement procedures for Authorized Service Provider only
parts.
There are as many as 68 screws that must be removed, replaced, and/or loosened when servicing
the computer. Make special note of each screw size and location during removal and replacement.

48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Display panel
Description Spare part number

Display bezel 738712-001

Display panel, 14 in (35.56 cm), WLED, HD, AG, SVA, flat display panel 747751-001

Before removing the display panel, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 32).
Remove the panel:
1. Open the computer with the display facing you.
2. Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of
the display bezel until the bezel disengages from the display enclosure.
3. Remove the display bezel (4).

1. Remove the four Phillips screws (1) that secure the display panel to the display enclosure.
CAUTION: Before turning the display panel upside down, make sure the work surface is clear
of tools, screws, and any other foreign objects. Failure to follow this caution can result
in damage to the display panel.

Component replacement procedures 49

 2. Lift the top edge of the display panel (2).

3. Swing the display panel (1) up and forward until it rests upside down in front of the display back
cover.
4. Release the adhesive strip (2) that secures the display panel cable connector to the
display panel.
5. Remove the display panel (3).

Reverse this procedure to replace the panel.

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Heat sink assembly
NOTE: The heat sink assembly spare part kit includes replacement thermal material.

Description Spare part number

Heat sink assembly (includes replacement thermal material) 738686-001

Before removing the heat sink assembly, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 32), and then remove the following components:
a. Service door (see Service door on page 33)
b. Fan (see Fan on page 44)
Remove the heat sink assembly:
1. Position the computer upside down, with the battery bay facing you.
2. Following the 1 through 4 sequence stamped into the processor heat sink, loosen the four
Phillips captive screws (1) that secure the processor heat sink to the system board.
3. Lift the heat sink assembly at an angle (2).
4. Remove the heat sink assembly (3).
NOTE: Due to the adhesive quality of the thermal material located between the heat sink
assembly and the system board components, it may be necessary to move the heat sink
assembly from side to side to detach it.

Component replacement procedures 51

 NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink
assembly and the system board components each time the heat sink assembly is removed.
Replacement thermal material is included with the heat sink assembly, processor, and system board
spare part kits.
Thermal paste is used on the processor (1) and the heat sink section (2) that services it

Reverse this procedure to install the heat sink assembly.

52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Processor
NOTE: The processor spare part kit includes replacement thermal material.

Description Spare part number

AMD A4-5150M with Radeon HD 8350G Graphics (dual-core; 3.3 GHz/2.7 GHz; 35 W; 1 MB L2 713549-001
cache)

AMD A4-4300M with Radeon HD 7420G Graphics (dual-core; 3.0 GHz/2.5 GHz; 35 W; 1 MB L2 685990-001
cache)

Before removing the processor, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 32), and then remove the following components:
a. Service door (see Service door on page 33)
b. Fan (see Fan on page 44)
c. Heat sink assembly (see Heat sink assembly on page 51)
Remove the processor:
1. Position the computer upside down, with the battery bay facing you.
2. Use a flathead screwdriver (1) to turn the processor locking screw one-half turn
counterclockwise, until you hear a click.

Component replacement procedures 53

 3. Lift the processor (2) straight up, and remove it.
NOTE: The gold triangle (3) on the processor must be aligned with the triangle icon (4)
embossed on the processor socket when you install the processor.

Reverse this procedure to install the processor.

54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Base enclosure
Description Spare part number

Base enclosure 738681-001

Before removing the bottom cover, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 32).
5. Remove the service door (see Service door on page 33).
Remove the base enclosure:
1. Position the computer upside down, with the battery bay facing you.
2. Remove the two front rubber screw covers (1) and (2), the one screw cover (3) on the middle left
edge, the four back rubber screw covers (4), (5), and (6), and the two back panel screw covers
(7).

Component replacement procedures 55

 3. Remove the two Phillips screws (1) in the optical drive bay area, the nine Torx screws (2) on the
front edge and rear corners and rear panel, the one Torx screw (3) in the fan area, the two Torx
screws (4) in the memory module bay area and the one Torx screw (5) in the wireless module
area that secure the base enclosure to the top cover.

4. Remove the three Torx screws in the battery bay (6) and the two back cover screws (7).

NOTE: Make sure the wireless cables route cleanly through the opening in the base enclosure
to prevent them from catching on the enclosure.
NOTE: Make sure any SD cards or SD blanks have been removed.

5. Detach the clips (1) in front of the hard drive area before lifting the base enclosure.

56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
6. Remove the base enclosure (2) from the top cover.

Reverse this procedure to install the base enclosure.

Component replacement procedures 57

 Display assembly
Component Spare part number

Display back cover (includes WWAN and WLAN antennas) 738680-001

Display bezel 738712-001

Display Hinge Kit (includes left and right hinges) 738396-001

Display panel, 14 in (35.56 cm), WLED, HD, AG, SVA, flat display panel 747751-001

Display panel cable (includes webcam/microphone module cable and tape) 738684-001

Microphone module 738397-001

Webcam/microphone module 738409-001

To remove the display assembly and access the display assembly subcomponents, follow
these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 32), and then remove the following components:
a. Service door (see Service door on page 33)
b. Base enclosure (see Base enclosure on page 55)
Remove the display assembly:
1. Turn the computer upside down, with the battery bay toward you.
2. Make sure that the WWAN antenna cables are disconnected from the WWAN module (see
WWAN module on page 38).
3. Make sure that the WLAN antenna cables are disconnected from the WLAN module (see WLAN
module on page 40).

58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
4. Remove the tape to release the wireless antenna cables (1) from the left speaker, and move the
wireless cables out of the way.

5. Disconnect the display panel cable (1) from the system board, and remove the display panel
cable (2) from the routing on the right speaker.

6. Turn the computer right-side up, with the battery bay toward you.

Component replacement procedures 59

 7. Remove the four Torx screws (1) that secure the top cover to the computer.
8. Make sure the wireless cables (2) and display panel cable (3) feed cleanly through the openings.
9. Remove the top cover (4) from the display assembly.

10. If it is necessary to replace the display bezel or any of the LED display assembly
subcomponents:
a. Flex the inside edges of the top edge (1), the left and right sides (2), and the
bottom edge (3) of the display bezel until the bezel disengages from the display enclosure.
b. Remove the display bezel (4).

60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
11. If it is necessary to replace the display panel:
a. Remove the four Phillips screws (1) that secure the display panel to the display enclosure.
CAUTION: Before turning the display panel upside down, make sure the work surface is
clear of tools, screws, and any other foreign objects. Failure to follow this caution can result
in damage to the display panel.
b. Lift the top edge of the display panel (2).

c. Swing the display panel (1) up and forward until it rests upside down in front of the display
back cover.
d. Release the adhesive strip (2) that secures the display panel cable connector to the
display panel.
e. Remove the display panel (3).

Component replacement procedures 61

 12. If it is necessary to replace the webcam/microphone module or microphone module:
CAUTION: Handle the webcam/microphone module or microphone module with caution.
These modules have a thin profile and are susceptible to damage when not handled carefully.
a. Lift the module (1) from the display back cover. (The module is attached to the display back
cover with double-sided adhesive.)
b. Detach the cable (2) from the module.

c. Remove the module.

13. If it is necessary to replace the display hinges:
a. Remove the six Phillips screws (1) that secure the display hinges to the display panel.
b. Remove the two Torx screws (2) on the left hinge.

62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
 c. Release the right hinge snaps (1) and remove the hinges (2).

14. If it is necessary to replace the display panel cable:

Reverse this procedure to reassemble and install the display assembly.

Component replacement procedures 63

 USB board
Description Spare part number

USB board 738400-001

Before removing the USB board, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 32), and then remove the following components:
a. Service door (see Service door on page 33)
b. Base enclosure (see Base enclosure on page 55)
Remove the USB board:
1. Position the top cover upside down, with the battery bay facing away from you.
2. Remove the three Torx screws (1) connecting the USB board to the system board.
3. Lift the inside edge of the USB board (2), and remove it from the base enclosure.

Reverse this procedure to install the USB board.

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Speakers
Description Spare part number

Speakers (includes left and right speakers and tape) 738404-001

Before removing the speakers, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 32), and then remove the following components:
a. Service door (see Service door on page 33)
b. Base enclosure (see Base enclosure on page 55)
Remove the speakers:
1. Position the top cover upside down, with the battery bay facing you.
2. Disconnect the speaker cables (1) and (4) from the system board.
3. Remove the two Phillips screws (2) and (5) that secure the speakers to the base enclosure.

Component replacement procedures 65

 4. Remove the speakers (3) and (6).

Reverse this procedure to install the speakers.

Power connector cable

Description Spare part number

Power connector cable 738683-001

Before removing the power connector cable, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 32), and then remove the following components:
a. Service door (see Service door on page 33)
b. Base enclosure (see Base enclosure on page 55)

66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Remove the power connector cable:
1. Position the top cover upside down, with the battery bay facing you.
2. Remove the Torx screw (1) from the base enclosure.
3. Remove the power connector cable (2) from the base enclosure.

Reverse this procedure to install the power connector cable.

Component replacement procedures 67

 Power button board
Description Spare part number

Power button board (includes cable) 738399-001

Before removing the power button board, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 32), and then remove the following components:
a. Service door (see Service door on page 33)
b. Base enclosure (see Base enclosure on page 55)
c. USB board (see USB board on page 64)
d. Speakers (see Speakers on page 65)
e. Power connector cable (see Power connector cable on page 66)
Remove the power button board:
1. Turn the top cover upside down, with the front toward you.
2. Lift up the power button board cable (1).
3. Remove the two Phillips screws (2) that secure the power button board to the top cover.
4. Remove the power button board (3) and cable.

Reverse this procedure to install the power button board.

68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
System board
NOTE: The system board spare part kit includes replacement thermal material.

Description Spare part number

For use only on computer models equipped with a WWAN 746017-001

For use only on computer models not equipped with a WWAN 746018-001

Before removing the system board, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 32), and then remove the following components:
a. Service door (see Service door on page 33)
b. Hard drive (see Hard drive on page 34)
c. Optical drive (see Optical drive on page 36)
d. Keyboard (see Keyboard on page 45)
e. Base enclosure (see Base enclosure on page 55)
f. USB board (see USB board on page 64)
NOTE: When replacing the system board, be sure that the following components are removed from
the defective system board and installed on the replacement system board:
● WWAN module (see WWAN module on page 38)
● WLAN module (see WLAN module on page 40)
● Memory (see Memory module on page 42)
● Processor (see Processor on page 53)
● RTC battery (see RTC battery on page 73)
Remove the system board:
1. Position the computer so that the top cover is right-side up.

Component replacement procedures 69

 2. Disconnect the following from the system board:
(1) Power button board ZIF connector
(2) Function button board reverse ZIF connector

3. Turn the top cover upside down.

70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
4. Disconnect the following cables from the system board:
(1) Card reader ZIF connector
(2) Power connector cable
(3) Right speaker cable
(4) Display panel cable
(5) Left speaker cable

Component replacement procedures 71

 5. Remove the two Torx screws connecting the system board to the top cover.

6. Lift the middle left side (1) of the system board, and then remove the board (2) by sliding it up
and to the left at an angle.

Reverse this procedure to install the system board.

72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
RTC battery
Description Spare part number

RTC battery (includes cable and double-sided adhesive) 651948-001

Before removing the RTC battery, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 32), and then remove the following components:
a. Service door (see Service door on page 33)
b. Hard drive (see Hard drive on page 34)
c. Optical drive (see Optical drive on page 36)
d. Keyboard (see Keyboard on page 45)
e. Base enclosure (see Base enclosure on page 55)
f. USB board (see USB board on page 64)
g. System board (see System board on page 69)
Remove the RTC battery:
1. Turn the top cover upside down, with the front toward you.
2. Disconnect the RTC battery cable (1) from the system board.

Component replacement procedures 73

 3. Detach the RTC battery (2) from the base enclosure. (The RTC battery is attached to the
base enclosure with double-sided adhesive.)

4. Remove the RTC battery and cable.

Reverse this procedure to install the RTC battery.

74 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Function button board
Description Spare part number

Function button board (includes cable) 738401-001

Before removing the function button board, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 32), and then remove the following components:
a. Service door (see Service door on page 33)
b. Hard drive (see Hard drive on page 34)
c. Optical drive (see Optical drive on page 36)
d. Keyboard (see Keyboard on page 45)
e. Base enclosure (see Base enclosure on page 55)
f. USB board (see USB board on page 64)
g. System board (see System board on page 69)
Remove the function button board:
1. Turn the top cover upside down, with the battery bay facing you.
2. Remove the tape (1) to release the function button board cable from the top cover.
3. Remove the three screws (2) that secure the function button board to the top cover.

Component replacement procedures 75

 4. Remove the function button board (3).

Reverse this procedure to install the function button board.

76 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Smart card reader
Description Spare part number

Smart card reader (includes cable, shield, and tape) 738398-001

Before removing the smart card reader, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 32), and then remove the following components:
a. Service door (see Service door on page 33)
b. Hard drive (see Hard drive on page 34)
c. Optical drive (see Optical drive on page 36)
d. Keyboard (see Keyboard on page 45)
e. Base enclosure (see Base enclosure on page 55)
f. USB board (see USB board on page 64)
g. System board (see System board on page 69)
Remove the smart card reader:
1. Turn the top cover upside down, with the front toward you.
2. Remove the screw (1) connecting the smart card reader shield to the top cover.

Component replacement procedures 77

 3. Slide the smart card reader shield (2) away from the edge of the computer, and then lift up the
shield (3) to remove it.

4. Release the ZIF connector (1) to which the smart card reader cable is attached.
5. Lift the clip (2) that secures the smart card reader to the base enclosure.
6. Release the clip (3).
7. Remove the smart card reader (4).

Reverse this procedure to install the smart card reader.

78 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
TouchPad button board
Description Spare part number

TouchPad button board (includes keyboard bumper) 738407-001

Before removing the TouchPad button board, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 32), and then remove the following components:
a. Service door (see Service door on page 33)
b. Hard drive (see Hard drive on page 34)
c. Optical drive (see Optical drive on page 36)
d. Keyboard (see Keyboard on page 45)
e. Base enclosure (see Base enclosure on page 55)
f. USB board (see USB board on page 64)
g. System board (see System board on page 69)
h. Smart card reader (see Smart card reader on page 77)
Remove the TouchPad button board:
1. Turn the top cover upside down, with the front toward you.
2. Remove the four screws (1) that secure the TouchPad button board to the top cover.
3. Release one of the three retention hooks (2) that secure the TouchPad button board to the top
cover, and then release the tape from the top cover.

Component replacement procedures 79

 4. Remove the TouchPad button board (3).

Reverse this procedure to install the TouchPad button board.

80 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
7 Computer Setup (BIOS), MultiBoot, and
HP PC Hardware Diagnostics (UEFI)

Using Computer Setup

Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input
and output devices on the system (such as disk drives, display, keyboard, mouse, and printer).
Computer Setup includes settings for the types of devices installed, the startup sequence of the
computer, and the amount of system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the
computer from operating properly.

Starting Computer Setup

NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup
only if USB legacy support is enabled.
To start Computer Setup, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.

Navigating and selecting in Computer Setup

To navigate and select in Computer Setup, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
NOTE: You can use either a pointing device (TouchPad or USB mouse) or the keyboard to
navigate and make selections in Computer Setup.
2. Press f10 to enter Computer Setup.
● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then
press enter, or use a pointing device to click the item.
● To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the
screen, or use the up arrow key or the down arrow key on the keyboard.
● To close open dialog boxes and return to the main Computer Setup screen, press esc, and
then follow the on-screen instructions.

Using Computer Setup 81

 To exit Computer Setup menus, choose one of the following methods:
● To exit Computer Setup menus without saving your changes:
Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen
instructions.
– or –
Use the tab key and the arrow keys to select Main > Ignore Changes and Exit, and then press
enter.
● To save your changes and exit Computer Setup menus:
Click the Save icon in the lower-right corner of the screen, and then follow the on-screen
instructions.
– or –
Use the tab key and the arrow keys to select Main > Save Changes and Exit, and then press
enter.
Your changes go into effect when the computer restarts.

Restoring factory settings in Computer Setup

NOTE: Restoring defaults will not change the hard drive mode.

To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select Main > Restore Defaults.
4. Follow the on-screen instructions.
5. To save your changes and exit, click the Save icon in the lower-right corner of the screen, and
then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the factory
settings.

82 Chapter 7 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI)

Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding
installing and troubleshooting the file.

Determining the BIOS version

To determine whether available BIOS updates contain later BIOS versions than those currently
installed on the computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing
fn+esc (if you are already in Windows) or by using Computer Setup.
1. Start Computer Setup.
2. Use a pointing device or the arrow keys to select Main > System Information.
3. To exit Computer Setup without saving your changes, click the Exit icon in the lower-right corner
of the screen, and then follow the on-screen instructions.
– or –
Use the tab key and the arrow keys to select Main > Ignore Changes and Exit, and then press
enter.

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download
and install a BIOS update only when the computer is connected to reliable external power using the
AC adapter. Do not download or install a BIOS update while the computer is running on battery
power, docked in an optional docking device, or connected to an optional power source. During the
download and installation, follow these instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. Access the HP website, http://www.hp.com.
2. Click Support, and then click Download drivers.
3. Enter the product name in the text box, and the click Go.
4. Select your computer model, and then select your operating system.
5. In the BIOS section, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed
on your computer. Make a note of the date, name, or other identifier. You may need this
information to locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
If the update is more recent than your BIOS, make a note of the path to the location on your
hard drive where the BIOS update is downloaded. You will need to access this path when
you are ready to install the update.

Using Computer Setup 83

 NOTE: If you connect your computer to a network, consult the network administrator before
installing any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the
download is complete. If no instructions are displayed, follow these steps:
1. Select Start > Computer.
2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains
the update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the
downloaded file from your hard drive.

Using MultiBoot
About the boot device order
As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility,
which is enabled at the factory, controls the order in which the system selects a boot device. Boot
devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and
USB devices. Boot devices contain bootable media or files that the computer needs to start and
operate properly.
NOTE: Some boot devices must be enabled in Computer Setup before they can be included in the
boot order.
You can change the order in which the computer searches for a boot device by changing the boot
order in Computer Setup. You can also press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen, and then press f9. Pressing f9 displays a menu
that shows the current boot devices and allows you to select a boot device. Or, you can use MultiBoot
Express to set the computer to prompt you for a boot location each time the computer turns on or
restarts.

Choosing MultiBoot preferences

You can use MultiBoot in the following ways:
● To set a new boot order that the computer uses each time it is turned on, by changing the boot
order in Computer Setup.
● To dynamically choose the boot device, by pressing esc while the “Press the ESC key for
Startup Menu” message is displayed at the bottom of the screen, and then pressing f9 to enter
the Boot Device Options menu.
● To use MultiBoot Express to set variable boot orders. This feature prompts you for a boot device
each time the computer is turned on or restarted.

84 Chapter 7 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI)

Setting a new boot order in Computer Setup
To start Computer Setup and set a boot device order that the computer uses each time it is turned on
or restarted, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select Advanced > Boot Options > UEFI Boot
Order for UEFI Hybrid or UEFI Native Boot Mode, or select Advanced > Boot Options >
Legacy Boot Order for Legacy Boot Mode, and then press enter.
4. To move the device up in the boot order, use a pointing device to click the up arrow, or press the
+ key.
– or –
To move the device down in the boot order, use a pointing device to click the down arrow, or
press the - key.
5. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of
the screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.

Dynamically choosing a boot device using the f9 prompt

To dynamically choose a boot device for the current startup sequence, follow these steps:
1. Open the Select Boot Device menu by turning on or restarting the computer, and then pressing
esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the
screen.
2. Press f9.
3. Use a pointing device or the arrow keys to select a boot device, then press enter.

Setting a MultiBoot Express prompt

To start Computer Setup and set the computer to display the MultiBoot startup location menu each
time the computer is started or restarted, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select Advanced > Boot Options > MultiBoot
Express Boot Popup Delay (Sec), and then press enter.
4. In the MultiBoot Express Popup Delay (Sec) field, enter the length of time in seconds that you
want the computer to display the startup location menu before it defaults to the current MultiBoot
setting. (When 0 is selected, the Express Boot startup location menu is not displayed.)
5. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of
the screen, and then follow the on-screen instructions.
– or –

Using MultiBoot 85
 Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.

Entering MultiBoot Express preferences

When the Express Boot menu is displayed during startup, you have the following choices:
● To specify a boot device from the Express Boot menu, select your preference within the allotted
time, and then press enter.
● To prevent the computer from defaulting to the current MultiBoot setting, press any key before
the allotted time expires. The computer will not start until you select a boot device and press
enter.
● To allow the computer to start according to the current MultiBoot settings, wait for the allotted
time to expire.

Using HP PC Hardware Diagnostics (UEFI) (select models

only)
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run
diagnostic tests to determine if the computer hardware is functioning properly. The tool runs outside
of the operating system to isolate hardware failures from issues that may be caused by the operating
system or other software components.
To start HP PC Hardware Diagnostics UEFI:
1. Turn on or restart the computer, quickly press esc, and then press f2.
After pressing f2, the BIOS searches three places for the HP PC Hardware Diagnostics (UEFI)
tools in the following order:
a. Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 86.
b. Hard drive
c. BIOS
2. Click the type of diagnostic test you want to run, and then follow the on-screen instructions.
NOTE: If you need to stop a diagnostic test while it is running, press esc.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English
only.
1. Go to http://www.hp.com.
2. Click Support, and then click the Download drivers tab.
3. Enter the product name in the text box, and then click Go.

86 Chapter 7 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI)

4. Select your computer model, and then select your operating system.
5. In the Diagnostic section, click HP UEFI Support Environment.
– or –
Click Download, and then select Run.

Using HP PC Hardware Diagnostics (UEFI) (select models only) 87

 8 Specifications

Computer specifications
Metric U.S.

Dimensions

Width 34.0 cm 13.39 in

Depth 23.7 cm 9.33 in

Height (front to rear) 2.53 cm to 2.9 cm .99 in to 1.14 in

Weight (computer equipped 6 cell battery and ODD 2.083 kg 4.59 lb

weight saver)

Weight (computer equipped 6 cell battery and ODD) 2.212 kg 4.87 lb

Weight (computer equipped 9 cell battery and ODD 2.181 kg 4.80 lb

weight saver)

Weight (computer equipped 9 cell battery and ODD) 2.31 kg 5.09 lb

Input power

Operating voltage and current 19.5 V dc @ 3.33 A – 65 W

Temperature

Operating 5°C to 35°C 41°F to 95°F

Nonoperating -20°C to 60°C -4°F to 140°F

Relative humidity (non-condensing)

Operating 10% to 90%

Nonoperating 5% to 95%

Maximum altitude (unpressurized)

Operating -15 m to 3,048 m -50 ft to 10,000 ft

Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this
range of temperatures.

88 Chapter 8 Specifications
9 Statement of Volatility

The purpose of this document is to provide general information regarding non-volatile memory in
industry-standards based HP Business Notebook PC systems and provide general instructions for
restoring nonvolatile memory that can contain personal data after the system has been powered off
and the hard drive has been removed.
HP Business Notebook PC products that use AMD®-based system boards contain volatile DDR
memory. The amount of nonvolatile memory present in the system depends upon the system
configuration. AMD-based system boards contain nonvolatile memory subcomponents as originally
shipped from HP assuming that no subsequent modifications have been made to the system and
assuming that no applications, features, or functionality have been added to or installed on the
system.
Following system shutdown and removal of all power sources from an HP Business Notebook PC
system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and
will also remain in nonvolatile memory. The steps below will remove personal data from the notebook
PC, including the nonvolatile memory found in AMD-based system boards. Some of these steps are
disclosed in the Maintenance & Service Guides available for HP PC products available on the product
support pages at www.hp.com.
1. Follow steps (a) through (j) below to restore the nonvolatile memory that can contain personal
data. Restoring or re-programming nonvolatile memory that does not store personal data is
neither necessary nor recommended.
a. Enter BIOS (F10) Setup by powering on the system and pressing F10 when prompted near
the bottom of the display, or press the ESC key to display the start up menu, then press
F10. If the system has a BIOS administrator password, enter the password at the prompt.
b. Select Main > Restore Defaults.
c. Select the Security menu, and then Restore Security Level Defaults.
d. If an asset or ownership tag is set, select the Security menu and scroll down to the
Utilities menu. Select System IDs, and the select Asset Tracking Number. Press the
spacebar once to clear the tag, then press Enter to return to the prior menu.
e. If a DriveLock password is set, select the Security menu, scroll down to Hard Drive Tools
under the Utilities menu, select Hard Drive Tools, select DriveLock, then uncheck
DriveLock password on restart.
f. If an Automatic DriveLock password is set, select the Security menu, scroll down to Hard
Drive Tools under the Utilities menu, select Hard Drive Tools, scroll down to Automatic
DriveLock, then select the desired hard drive and disable protection. At the automatic drive
lock warning screen, select Yes to continue. Repeat this procedure if more than one hard
drive has an Automatic DriveLock password.
g. Select the Main menu, then Reset BIOS Security to factory default. Click yes at the
warning message.
h. Select the Main menu, then Save Changes and Exit.

89
 i. Reboot the system. If the system has a Trusted Platform Module (TPM) and/or fingerprint
sensor, one or two prompts will appear. One to clear the TPM and the other to Reset
Fingerprint Sensor; press F1 to accept or F2 to reject.
j. Remove all power and system batteries for at least 24 hours.
2. Remove and retain the storage drive or clear the contents of the drive.
Clear the drive contents by using the BIOS Setup Secure Erase command option, or by using a
third party utility designed to erase data from an SSD. To run Secure Erase, follow these steps:
a. Enter BIOS Setup by powering on the system, and then pressing F10 when prompted near
the bottom of the display.
b. Select the Security menu and scroll down to the Utilities menu.
c. Select Hard Drive Tools.
d. Under Utilities, select Secure Erase, and then select the desired hard drive.

Non-volatile memory usage

Non Volatile Amount (Size) Does this Does this What is the How is data input into How is this memory
Memory Type memory memory purpose of this memory? write protected?
store retain data this
customer when memory?
data? power is
removed?

Real Time Clock 256 Bytes No Yes Stores system Using the F10 Setup utility This memory is not
(RTC) battery date and time or changing the M write-protected. HP
backed-up and limited Windows date & time. recommends password
CMOS keyboard protecting the F10
configuration controller Setup utility.
memory (CMOS) data.

Controller (NIC) 64 Kbytes (not No Yes Store NIC Using a utility from the NIC A utility is required to
EEPROM customer configuration vendor that can be run write data to this
accessible) and NIC from DOS. memory and is
firmware. available from NIC
vendor. Writing data to
this ROM in an
inappropriate manner
will render the NIC
non-functional.

Keyboard ROM 64 Kbytes (not No Yes Stores Programmed at the A utility is required for
customer firmware code factory. Code is updated writing data to this
accessible) (keyboard, when the system BIOS is memory and is
mouse, & updated. available on the HP
battery website. Writing data to
management) this ROM in an
. inappropriate manner
can render the PC non-
functional.

DIMM Serial 256 Bytes per No Yes Stores Programmed by the Data cannot be written
Presence Detect memory memory memory vendor. to this memory when
(SPD) module, 128 module the module is installed
configuration Bytes information. in a PC. The specific
data programmable write protection method
(not customer varies by memory
accessible) vendor.

90 Chapter 9 Statement of Volatility

Non Volatile Amount (Size) Does this Does this What is the How is data input into How is this memory
Memory Type memory memory purpose of this memory? write protected?
store retain data this
customer when memory?
data? power is
removed?

System BIOS 4 to 5 MBytes Yes Yes Store system System BIOS code is A utility is required for
BIOS code programmed at the writing data to this
and PC factory. Code is updated memory and is
configuration when the system BIOS is available on the HP
data. updated. Configuration website. Writing data to
data and settings are input this ROM in an
using the F10 setup utility inappropriate manner
or a custom utility. can render the PC non-
functional.

Bluetooth flash 2Mbit No Yes Stores Programmed at the A utility is required for
Bluetooth factory. Tools for writing writing data to this
configuration data to this memory are memory and is made
and firmware. not publicly available but available through
can be obtained from the newer versions of the
silicon vendor. driver if the flash
requires an upgrade.

802.11 WLAN 4kb to 8kb No Yes Stores Programmed at the A utility is required for
EEPROM configuration factory. Tools for writing writing data to this
and data to this memory are memory and is typically
calibration not made public. not made available to
data. the public unless a
firmware upgrade is
necessary to address a
unique issue.

Webcam 64K bit No Yes Store webcam Using a utility from the A utility is required for
configuration device manufacturer that writing data to this
and firmware. can be run from Windows. memory and is typically
not made available to
the public unless a
firmware upgrade is
necessary to address a
unique issue.

Non-volatile memory usage 91

 Questions and answers
1. How can the BIOS settings be restored (returned to factory settings)?
a. Turn on or restart the computer and press F10 when prompted near the bottom of the
display.
b. Select Main, then select Restore defaults.
c. Follow the on-screen instructions.
d. Select Main, save changes and exit, then press Enter.
2. What kind of configuration data is stored on the DIMM Serial Presence Detect (SPD)
memory module? How would this data be written?
The DIMM SPD memory contains information about the memory module such as size, serial
number, data width, speed/timing, voltage and thermal information. This information is written by
the module manufacturer and stored on an EEPROM. This EEPROM cannot be written to when
the memory module is installed in a PC. Third party tools do exist that can write to the EEPROM
when the memory module is not installed in a PC. There are various third party tools available to
read SPD memory.
3. Does the “Firmware Hub for System BIOS” contain the BIOS program? Is this chip
writable, and if so how?
The Firmware Hub does contain the BIOS program and is writable. A utility is required to
perform the write function.
4. In some PC systems, the Firmware Hub for System BIOS is a flash memory chip so that
updates can be written by the customer. Is this true for these BIOS chips?
Yes, they are flash memory chips.
5. Does resetting the CMOS configuration memory return the PC back to factory defaults?
The process of resetting the CMOS will return certain system settings to factory default but will
not reset many of the system data and configuration defaults to their factory settings. To return
these system data and configuration defaults to factory settings, refer to question and answer 1
and follow the instructions for returning the BIOS settings to factory defaults.

92 Chapter 9 Statement of Volatility

10 Power cord set requirements

The wide-range input feature of the computer permits it to operate from any line voltage from 100 to
120 V ac, or from 220 to 240 V ac.
The 3-conductor power cord set included with the computer meets the requirements for use in the
country or region where the equipment is purchased.
Power cord sets for use in other countries or regions must meet the requirements of the country and
region where the computer is used.

Requirements for all countries

The following requirements are applicable to all countries and regions:
● The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
● All power cord sets must be approved by an acceptable accredited agency responsible for
evaluation in the country or region where the power cord set will be used.
● The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating
of 125 or 250 V ac, as required by the power system of each country or region.
● The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320
Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer.

Requirements for all countries 93

 Requirements for specific countries and regions
Country/region Accredited agency Applicable note number

Argentina IRAM 1

Australia SAA 1

Austria OVE 1

Belgium CEBEC 1

Brazil ABNT 1

Canada CSA 2

Chile IMQ 1

Denmark DEMKO 1

Finland FIMKO 1

France UTE 1

Germany VDE 1

India ISI 1

Israel SII 1

Italy IMQ 1

Japan JIS 3

The Netherlands KEMA 1

New Zealand SANZ 1

Norway NEMKO 1

The People's Republic of China CCC 4

Saudi Arabia SASO 7

Singapore PSB 1

South Africa SABS 1

South Korea KTL 5

Sweden SEMKO 1

Switzerland SEV 1

Taiwan BSMI 6

Thailand TISI 1

The United Kingdom ASTA 1

94 Chapter 10 Power cord set requirements

Country/region Accredited agency Applicable note number

The United States UL 2

1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance
coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region
where it will be used.

2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole
grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL
mark. UL file number must be on each element.

3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the
Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The
wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.

4. The flexible cord must be Type RVV, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler
and wall plug) must bear the CCC certification mark.

5. The flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² conductor size. KTL logo and individual approval
number must be on each element. Corset approval number and logo must be printed on a flag label.

6. The flexible cord must be Type HVCTF 3-conductor, 1.25 mm² conductor size. Power cord set fittings (appliance
coupler, cable, and wall plug) must bear the BSMI certification mark.

7. For 127 V ac, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V
ac), with UL and CSA or C-UL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² or
1.00 mm2 conductor size, with plug BS 1363/A with BSI or ASTA marks.

Requirements for specific countries and regions 95

 11 Recycling

When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not
dispose of the battery in general household waste. Follow the local laws and regulations in your area
for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and
rechargeable batteries. For more information about recycling programs, see the HP Web site at
http://www.hp.com/recycle.

96 Chapter 11 Recycling
Index

A left side 10 DVD-ROM drive

AC adapter, spare part numbers right side 9 removal 36
21, 23 top 4 spare part number 18, 21, 25
AC adapter/battery light 8 computer DVD±RW SuperMulti Double-
antenna, spare part number 20, major components 15 Layer Drive
24 specifications 88 precautions 27
audio, product description 1 Computer Setup
audio-in (microphone) jack, navigating and selecting 81 E
identifying 9 restoring factory settings 82 electrostatic discharge 27
audio-out (headphone) jack, connector, power 10 embedded numeric keypad,
identifying 9 connectors, service identifying 7
considerations 27 equipment guidelines 30
B esc key, identifying 7
base enclosure D ethernet
removal 55 display assembly product description 1
spare part number 18, 24, 55 removal 58 expansion base, spare part
battery spare part numbers 16, 58 number 22, 23
removal 32 display back cover, spare part external monitor port 9
spare part numbers 18, 24, 32 numbers 20, 24, 58
battery cover, identifying 13 display bezel F
battery release latch 12 removal 60 fan
BIOS spare part numbers 20, 25 spare part numbers 18, 24
determining version 83 display bezel cover, spare part fn key, identifying 7
downloading an update 83 numbers 58 function button board
updating 83 display hinge removal 75
Blu-ray R/RE DVD±RW SuperMulti spare part number 24, 58 spare part number 18, 24, 75
Double-Layer Drive Display Hinge Kit, spare part function keys, identifying 7
precautions 27 number 24, 58
Blu-ray ROM DVD±RW SuperMulti display panel G
Double-Layer Drive product description 1 graphics, product description 1
precautions 27 removal 49, 61 grounding guidelines 27
buttons spare part number 20, 25, 49, guidelines
left TouchPad 4 58 equipment 30
optical drive eject 10 display panel cable grounding 27
power 6 spare part number 20, 24, 58 packaging 29
right TouchPad 4 docking connector, identifying 12 transporting 29
docking device, spare part workstation 29
C number 22, 23
cables, service considerations 27 drive light 8 H
caps lock light, identifying 5 drives, preventing damage 27 hard drive
chipset, product description 1 Dual mode DisplayPort, identifying 12
components identifying 9 precautions 27
bottom 12 DVD-ROM Drive product description 1
display 11 precautions 27 removal 34
front 8 spare part number 36 spare part numbers 19, 25, 34

Index 97
 headphone (audio-out) jack 9 drive 8 optical drive weight saver, spare
heat sink assembly microphone mute 5 part number 18, 21, 36
removal 51 mute 5
spare part number 18, 24, 51 num lock 5 P
hinge optical drive 10 packaging guidelines 29
removal 62 power 5, 8 plastic parts, service
spare part number 20, 62 speaker mute 5 considerations 26
TouchPad 5 Plastics Kit, spare part number
I wireless 5, 8 22, 24
internal display switch 11 pointing device, product
internal microphones, identifying M description 2
11 mass storage device ports
illustrated 21 Dual mode DisplayPort 9
J precautions 27 external monitor 9
jacks spare part numbers 21 product description 2
audio-in (microphone) 9 Memory card reader, identifying USB 10
audio-out (headphone) 9 10 power button board
network 10 memory module removal 68
RJ-45 (network) 10 identifying 12 spare part number 18, 24, 68
product description 1 power button, identifying 6
K removal 42 power connector cable
keyboard spare part numbers 18, 23, 42 removal 66
product description 2 microphone spare part number 18, 24, 66
removal 45 product description 1 power connector, identifying 10
spare part numbers 17, 24, microphone (audio-in) jack, power cord
25, 45 identifying 9 requirements for all countries
keyboard bumper, spare part microphone module 93
number 18 removal 62 requirements for specific
keypad spare part number 20, 58 countries and regions 94
embedded numeric 7 spare part numbers 24 set requirements 93
keys microphone mute light, spare part numbers 21, 23
esc 7 identifying 5 power lights 5, 8
fn 7 model name 1 power requirements, product
function 7 mute light, identifying 5 description 2
Windows 7 processor
Windows applications 7 N product description 1
network jack, identifying 10 removal 53
L num lock light 5 spare part numbers 18, 23, 53
labels 13, 14 product description
regulatory 14 O audio 1
serial number 13 operating system, product chipset 1
wireless certification 14 description 3 display panel 1
WLAN 14 optical drive ethernet 1
WWAN 14 identifying 10 external media cards 2
latch precautions 27 graphics 1
battery release 12 removal 36 hard drive 1
service door release 12, 13 spare part numbers 18, 21, keyboard 2
legacy support, USB 81 25, 36 memory module 1
lights optical drive eject button, microphone 1
AC adapter/battery 8 identifying 10 operating system 3
caps lock 5 optical drive light, identifying 10

98 Index
 pointing device 2 setup utility USB board
ports 2 navigating and selecting 81 removal 64
power requirements 2 restoring factory settings 82 spare part number 18, 24, 64
processor 1 slots USB legacy support 81
product name 1 security cable 9 USB port 9, 10
security 3 smart card 10 USB ports, identifying 9, 10
serviceability 3 smart card reader
upgrade drive 1 removal 77 V
video 1 spare part number 18, 24, 77 vents, identifying 9, 13
wireless 2 smart card slot 10 video, product description 1
product name 1 solid-state drive
product name and number, precautions 27 W
computer 13 Speaker Kit webcam 11
removal 65 webcam, identifying 11
R spare part number 18, 24, 65 webcam/microphone module
regulatory information speaker mute light, identifying 5 removal 62
regulatory label 14 speakers spare part number 20, 24, 58
wireless certification labels 14 identifying 6 Windows applications key,
removal/replacement specifications identifying 7
procedures 31, 48 computer 88 Windows key, identifying 7
RJ-45 (network) jack, identifying SSD wireless antennas
10 removal 34 identifying 11
RTC battery spare part number 25 spare part number 20, 24, 58
removal 73 spare part numbers 19, 21, 34 wireless certification label 14
spare part number 19, 23, 73 system board wireless light 5, 8
Rubber Kit, spare part number removal 69 wireless, product description 2
22, 24 spare part numbers 18, 25, 69 WLAN antennas, identifying 11
WLAN device 14
S T WLAN label 14
Screw Kit, spare part number 22, tools required 26 WLAN module
25 top cover removal 40
security cable slot, identifying 9 removal 60 spare part numbers 18, 23,
security screw, identifying 13 spare part number 18, 24 24, 40
security, product description 3 TouchPad workstation guidelines 29
serial number 13 buttons 4 WWAN antennas, identifying 11
serial number, computer 13 spare part number 24 WWAN device, labels 14
service considerations TouchPad button board WWAN module
cables 27 removal 79 removal 38
connectors 27 spare part number 18, 79 spare part numbers 19, 23, 38
plastic parts 26 TouchPad light, identifying 5
service door TouchPad zone
removal 33 identifying 4
spare part number 19, 24, 25, transporting guidelines 29
33 traveling with the computer 14
service door release latch 13
service door release latch, U
identifying 12 upgrade bay 10
serviceability, product upgrade drive, product
description 3 description 1

Index 99