HARARE POLYTECHNIC COLLEGE
NC ELECTRICAL CRAFTS DEPARTMENT
ELECTRICAL ENGINEERING
NC COMMUNICATION AND COMPUTER SKILLS
PRACTICAL ASSIGNMENT 1 DUE DATE 31 MARCH 2022
INSTRUCTIONS
1) ANSWER ALL QUESTIONS.
2) START EACH QUESTION ON A FRESH PAGE.
1) With the aid of the Shannon weaver model of communication, fully describe the
communication model. ( 10marks )
2) a) How would you write a business letter using a fully blocked lay out ( 8 marks )
b) Briefly explain what a democratic leader does in an organisation. (2 marks)
3) Describe the contribution of the department to the enterprise as a whole. (10
marks)
4) a) Giving three example explain the term ‘you attitude ‘in business correspondence.(2
marks)
b) Why is the you attitude regarded as important in business communication (3 marks)
5) Assume respective roles in writing the following letters and responses .Please take note
of the opening statements and closing statements.
Adopt a tone appropriate to your correspondence
a) Enquiry letter
b) Quotation letter
c) Order letter
d) Delivery letter
e) Collection letter
f) Complaint letter (60 marks)
6) State the steps for writing an effective Accident Report. (5 marks)