MALINI ANANDAN
Phone: (M) +91 9884064306 E-mail: malinianandan92@[Link]
To Achieve excellence in an organization through dedication, hard work and to be a successful
manager and effective Team Player which helps in adding values to myself and to the organization
towards a goal for achieving results.
Professional Profile
➢ Professional with 5 years experience in which 3 years as Accountant & currently working in
Banking Operations. (2 years)
➢ Consistent success in surpassing productivity and performance goals.
➢ Proven ability to assume challenging roles, perform in highly visible positions, work under
pressure to meet deadlines and produce strong sustainable results.
➢ Career advancement with a solid track record of promotions for outstanding performance.
➢ Strong interpersonal and communication skills with demonstrated ability to develop and
maintain sound client relationships.
➢ Analysis of client risks to the organization and categorizing them accordingly, also analyzing the
credibility of the clients on various assets relationship.
➢ Strong leadership skills with ability to lead and mentor top-performing teams.
Key Competencies and Skills
➢ Customer Satisfaction
➢ Banking operations and Business processes
➢ Portfolio Management
➢ Decision Making
➢ Product and Process analysis
➢ Regulatory requirements and compliance adherence
➢ Asset and Liability management
➢ Investment analysis and fund recommendation
➢ Credit and risk analysis
➢ Negotiation and communication skills
Achievements
➢ Received Star Service Excellence Award for target achievement continuously for 6 months.
Professional Experience
HDFC Bank Limited (July 2019- Till Date)
➢ As Assistant Manager (Customer Service Manager/ Cash Operations)- Jul 2019-Till date.
Responsibilities:
➢ Orchestrated the entire operations and coordinated activities of a full-service branch covering all
aspects of branch banking operations.
➢ Ensuring high quality customer service and follow-up on the execution of client’s requests.
➢ Channeled maintenance and safe keeping of records / files/ vouchers pertaining to unit.
➢ Inventory management and deliverables handling as per bank process.
➢ Strict adherence to bank policy and also meeting regulatory requirements for process and
compliance.
➢ Organize and deliver client marketing programs for product specialists and support their
transaction origination efforts
➢ Foster a culture of communication among staff in various client support divisions to maintain
the focus on commitment and excellence.
➢ Responsible for KYC collection and updation of clients in the system.
➢ Regular touch base with clients through phone, regular meetings and email.
➢ Marketing new financial products and services of the bank and recommendation of various
funds.
➢ Responsible for cash management.
➢ Regular check on AML by verifying customer data to detect and identify financial fraud.
➢ Analyzing financial and investments reports of HNI and NRI clients.
➢ Handled forex desk and responsible for remittances, issuance of drafts, and travel card.
➢ Loan consultation and also responsible for provision of instant sanction letter to the client.
➢ Risk Management and evaluation of procedures.
Volkswagen — Abra Motors Pvt Ltd (May 2016 - June 2019)
Worked directly for manager/accounts assistants help to maintain the office and keep it running
smoothly. As well as helping the manager/accounts assistants also deal with customers and
external agencies.
Other duties and responsibilities of the job include:
➢ Making all vendor payments including for vehicles/spares.
➢ Complete handling Inventory funding accounts for New car/Used car like payment/
Reconciliation
➢ Handling & co-ordinating with various audits like statutory Audit/Monthly stock
audit/lnternal audit.
➢ Complete handling of Receivables management for vehicles/Finance & Insurance pay outs.
➢ Daily Bank Reconciliation.
➢ Providing daily fund status to GM [Link] Disbursement of salary to the
employees.
➢ Making statutory payments like TDS/GST etc.
➢ Complete Handling of Claims like eligibility checking/Document uploading/payment
reconciliation.
➢ Complete File clearance for each and every vehicle including statement of
accounts.
➢ Computation of Retention/Margin per vehicle
➢ Preparing vehicle sales Data for GST return filing
➢ Complete accounting sales & purchase of New car/used car etc.
➢ Checking and signing GST sales Invoice/Raising GST credit Notes & Debit Notes.
➢ Monthly Book Closing.
Educational Credentials
➢ M.B.A (Finance and HR) in Saveetha Engineering College (2012-2014), Poonamallee, with
6.6%
➢ BBA (Business Administration) in Ethiraj College for Women (2010-2012) Chennai, with
4.5%
Date of Birth: 7th June 1992
Personal Details
Father’s Name : N Anandan
Marital Status : Married
Nationality : Indian
Languages Known : English (R/W/S)
Tamil (R/W/S)
Telugu (R/W/S)
I hereby declare that the information furnished above is true to the best of my knowledge.
Yours Sincerely,
